What exactly is ITIL® and IT Service Management?
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- Опубликовано: 19 июн 2024
- Are you interested in learning more about the framework that's currently used by millions of professionals globally? Join Chris Ward in this video to learn about this professionally recognized certification scheme, its background, and the benefits it can bring to IT professionals and businesses.
Looking to start your ITIL® journey? Start learning today with ITProTV: go.itpro.tv/courses-itil
Connect with Chris:
LinkedIn: / cward23
Chris: / chris_itil
#whatisitil #whatisservicemanagement #itilexplained
Best intro video out there. Great job!
Thanks for making this make sense!
Beautiful!!!
I like your animation in this video 📹, what tool did you use:)?
💯
Organizations are so busy coming up with new words and acronyms to describe old ways of doing things. haha.
Would you consider ITIL as a way to build your organozation IT policy?
Great question! I definitely believe that organizations that follow the ITIL 4 framework will have greater success in delivering services to their customers (internal and external) in ways that bring value. That being said, policy creation as part of governance doesn't necessarily have to be straight from an ITIL perspective. I've worked with several companies that started their IT policies with something from COBIT and perhaps LEAN as support. The good news is that ITIL works well with most other frameworks as they all share quite a bit in common when it comes to Risk Management, Incident and Problem Management, Change, Security, etc. Can you use ITIL to build out your Governance through policies? Yes. Do you have to just use ITIL? Not at all. Hope that helps!
is ITIL related to IT svc management?
Yes. ITIL is a whole where IT service management is only a part of it.
Mr. Rodgers neighborhood background having….
More like Mr. Robinson's from SNL: ruclips.net/video/3nZrMrTFo9I/видео.html
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Good video! But it looks like you guys filmed with a camera from the 90's.
Everything looks so 90s except the Apple Watch 😅But nevertheless, the content is great, so please don't get me wrong.
Seems interesting......e d u t a I n e r s ?