ITIL V4- Is a Gold mine. We lingered around employee onboarding all the way by leaving key left behind. Zoho- Great invention from CRM stand Point, entire service desk plus is polished from Legacy, no new. I expected more from ‘Akshay’. Excellent point by ‘David’ about a tool. ITSM itself is like a soul, irrespective of version. Soul must get inside a body to make it meaningful. Or utilize existing governing bodies we have. More realistic example with reference to current trends , will be more meaningful instead long story and ending up with improper and irrelevant timeline of adoption. Thanks That is fantastic
@@katrinamacdermid8397 1. ARRIVAL AT SCHOOL (Teachers and Students must arrive school as per the defined policy, example 95% or above track record) 2.Attendance - An individual is expected to have minimum 95% (example) of attendance Similarly you could setup SLA for adherence (DISCIPLINE AND RULES ,PLAYGROUND RULES,MISCELLANEOUS RULES , BUS RULES etc.....)
Uniform policy, attendance policy, lunch time policy, no nuts policy, behavioural policy, homework policy- these are a few between pupils and school/teachers. Surely there are many other policies that bind a teacher / school worker to the school : setting /correcting home work, assessing a pupil/parents teachers meetings etc. Well and then there will be some between the school and the local education authority/council etc...
ITIL V4- Is a Gold mine.
We lingered around employee onboarding all the way by leaving key left behind.
Zoho- Great invention from CRM stand Point, entire service desk plus is polished from Legacy, no new.
I expected more from ‘Akshay’.
Excellent point by ‘David’ about a tool. ITSM itself is like a soul, irrespective of version. Soul must get inside a body to make it meaningful. Or utilize existing governing bodies we have.
More realistic example with reference to current trends , will be more meaningful instead long story and ending up with improper and irrelevant timeline of adoption. Thanks
That is fantastic
Brilliant examples of value streams - invaluable session
This information is very helpful thanks!!!!
Taking the test in just over a week
Hi, I work in a primary school in UK. Can you please tell me how Service Level Agreements may exist in the education sector? Many thanks.
Hi there
I was interested in your comment.
@@katrinamacdermid8397 q
@@katrinamacdermid8397 1. ARRIVAL AT SCHOOL (Teachers and Students must arrive school as per the defined policy, example 95% or above track record)
2.Attendance - An individual is expected to have minimum 95% (example) of attendance
Similarly you could setup SLA for adherence (DISCIPLINE AND RULES
,PLAYGROUND RULES,MISCELLANEOUS RULES
, BUS RULES etc.....)
Uniform policy, attendance policy, lunch time policy, no nuts policy, behavioural policy, homework policy- these are a few between pupils and school/teachers. Surely there are many other policies that bind a teacher / school worker to the school : setting /correcting home work, assessing a pupil/parents teachers meetings etc. Well and then there will be some between the school and the local education authority/council etc...
10min