Thank you. I've been using all of these without knowing what ITSM was. I will have to watch this video a few times to really let it sink in. Thanks again.
As far as I can tell the Knowledge Management portion is simply a knowledge base, or rather a question-answer/problem-solution database. A knowledge base is to knowledge management as seats are to a car. It makes things more comfortable, but isn't necessary and is only a very small part of the whole. What about documentation management and competency management, just to name two?
Whenever , there is potential change in existing service for example some update came , something new introduced on application. .to record that In SNOW change req is placed
Thank you. I've been using all of these without knowing what ITSM was. I will have to watch this video a few times to really let it sink in. Thanks again.
As far as I can tell the Knowledge Management portion is simply a knowledge base, or rather a question-answer/problem-solution database. A knowledge base is to knowledge management as seats are to a car. It makes things more comfortable, but isn't necessary and is only a very small part of the whole. What about documentation management and competency management, just to name two?
Great vid , thanks!
Well explained.
This is helpful
Thanks for sharing. 👏
Hi Patrick, thanks for watching. Subscribe to our channel for more videos!
which version of servicenow are you using?
That video was a little old school. Maybe Kingston?
Good Info
What exactly is a change request? I'm sorry I didn't understand that bit
Whenever , there is potential change in existing service for example some update came , something new introduced on application. .to record that In SNOW change req is placed
Yea think about a code release to a production application or a replacement of a production server
Is CMDB managed at asset management ?
The CMDB and Asset databases are managed in different “applications” within ServiceNow
Nice
Nice