Can't Uninstall Program? Not A Problem

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  • Опубликовано: 23 ноя 2024

Комментарии • 734

  • @bio3556
    @bio3556 2 года назад +95

    I can not stress enough how much this video has helped. Within the past year I have had a virus on my PC and I essentially paralyzed it. I was still scared of if it could somehow comeback and even when I tried to delete the remnants of it, it would not delete. This video helped me remove it and I am very thankful because of it.

    • @monkeymonkermonke
      @monkeymonkermonke 7 месяцев назад +1

      Same i had an app that always went on and i could not remove it from my screen for like 10 seconds (BUFF games or something)

    • @bear_cove11
      @bear_cove11 4 месяца назад

      @@monkeymonkermonke SAME!

  • @hashimoto00
    @hashimoto00 2 года назад +113

    i would recommend a video of deleting files in C drive that are protected or "opened with another app and cant be deleted" using unlocker or something

    • @Britec09
      @Britec09  2 года назад +16

      I will take a look

    • @genlongtsang1093
      @genlongtsang1093 2 года назад +2

      What about ressetting the pc?

    • @genlongtsang1093
      @genlongtsang1093 2 года назад +7

      @@Britec09 i did a factory reset and it didnt delete the files and program that i download, what should i do?

    • @chichioroxon4569
      @chichioroxon4569 Год назад +5

      i’m experiencing the same

    • @ScoundrullonYouTube
      @ScoundrullonYouTube 11 месяцев назад +2

      This is the exact issue I'm having, with the freaking C file, I tried to erase everything that was on it to start fresh and now I have a 100 pop-ups telling me certain things can't be found and I have to click X on all of them just to use my computer every single time I turn the computer on and I can't freaking figure out how to make that stop

  • @guidoocchiuzzi8572
    @guidoocchiuzzi8572 Год назад +13

    This helped me a lot with a game i had problems uninstalling with the message "the feature you are trying to use is on a network resource that is unavailable". I did this exact same steps you did and I've been able to install it again with no further issues. Thanks a lot!

  • @jim5324
    @jim5324 2 года назад +63

    I am pleased that Britec has spotlighted Revo Uninstaller. While I do not use it frequently, it is absolutely invaluable for my needs. I used the free version initially, it worked great and in fact, so well that I acquired the PRO version. The Engineers at Revo are most skilled in their ability to ferret out any "hidden" traces of MS bloatware and other problematic applications that resist the need to uninstall.

    • @Britec09
      @Britec09  2 года назад +11

      Its a great program

    • @mqcapps
      @mqcapps 2 года назад +4

      Same here...used it for years

    • @Whimp500
      @Whimp500 Год назад +2

      @@Britec09 can u pls do it with mobigames? it wont unistall

    • @zynplayz
      @zynplayz Год назад

      @@Whimp500 theres a mobile version also :) on the same website

  • @MehItsWhatever
    @MehItsWhatever Год назад +6

    This was a god send, I've been trying to uinstall the EA desktop app for the past 24 hours and everything I did just wouldn't work. Thank you!

    • @Sk-mp4ik
      @Sk-mp4ik 2 дня назад

      lol same here with riot, all of those game apps are so annoying to uninstall for no reason

  • @freedomearthmoon1
    @freedomearthmoon1 2 года назад +1

    I had a program that wouldn't launch the uninstaller, it said I lacked sufficient access, yet, it was my home computer. I ran REVO and it removed a lot of files but left many behind.I had to run it 2 more times before it fully uninstalled and was removed from uninstall manager list on Windows and in the REVO program menu. REVO got me there and solved my problem, The program refused to update for a very long time. I kept getting an error message I must uninstall the old exe installer first, which was odd but all is better now. Thanks for the video.

  • @DJizLurch
    @DJizLurch Год назад +24

    Super helpful tutorial! I'm an IT myself and all the methods I tried didn't work except this one. Appreciate the time and effort put into this tutorial!

  • @ukrancsaj97
    @ukrancsaj97 9 дней назад

    I don't know what to say. I searched for hours and downloaded many programs (unfortunately without success) when I finally found this vid. Thank you very much. :)

  • @ITMann
    @ITMann 2 года назад +16

    Two very good programs. I have been using Revo Uninstaller for many years, the free version and never fails to uninstall those programs that the Windows OS fails to uninstall. Yes always a good idea to backup the registry first. The Revo development team have done a good job with registry cleaning without compromising your OS. Thank you Britec09 for this very useful video.

    • @leman8565
      @leman8565 7 месяцев назад

      Ok, thank you. I had seen revo not too long ago and i am not too quick to trust so i skipped it over 😊

  • @brwntwn123
    @brwntwn123 Год назад +5

    Thank you once again Britec, you've helped since highschool with all my annoying frustrating Windows problems, I can't thank you enough honestly

  • @ConyeOSRS
    @ConyeOSRS 6 месяцев назад

    Omg omg Revo actually worked!! I had previously installed a videogame launcher on a 2nd drive on my laptop, and when I moved that drive to a new PC, the remnants of the registry/appdata/etc on the main C drive on the laptop were not letting me uninstall, reinstall, or repair the launcher when I was trying to use it on my laptop today. Spent a good 4 hours looking for a solution today. Tried manually finding all the associated registry values to delete, but couldn't. So glad Revo worked and thank you for this video!!!

  • @acedraharris-hand4156
    @acedraharris-hand4156 5 месяцев назад

    Thank you for this video. It helped to get rid of a remote access app on my computer. Please continue producing content for you are truly a blessing.

  • @mda5003
    @mda5003 2 года назад +6

    Just beware when searching and deleting anything in the Registry as a combination of similar letters can show up within various keys which may not refer to what you are looking for.

  • @Mendo_hs
    @Mendo_hs Год назад +1

    Been trying to delete a program since 8 months and found this finally, easy tutorial and works like a charm. Thank you!

  • @reginatan
    @reginatan Год назад +2

    Absolutely helpful! I have been stuck trying to uninstall a file since 2022 but now I was able to successfully uninstall it after watching this video. Thank you so much! 😭🙏

  • @zakirhussain4193
    @zakirhussain4193 Год назад

    I tried to uninstall my sql server files whole day & night but ended up with nothing.. Today morning i found your video & followed all the steps and finally got unistalled..
    Thank you so so so much bro..
    May god bless you...👍👍👍

  • @jonnyquest-qu8wn
    @jonnyquest-qu8wn Год назад +30

    What a God send this tutorial was and I cannot possibly stress enough how grateful I am to have found this. It was 100% effective. Simple. And removed 2 programs that I previously was finding impossible to uninstall. Thank you ever so much !

  • @Poooookieeeee
    @Poooookieeeee 8 месяцев назад

    Can't thank you enough for this video, was breaking my head over an app I couldn't uninstall which was triggering my ocd, thank you so much for sharing this!!

  • @ThatOneHuman101
    @ThatOneHuman101 20 дней назад +1

    YOU ARE THE LIFE SAVIOR BRO!!!!!!! TYSMMMMMM!!!!!!!

  • @yoruswordd
    @yoruswordd Год назад +1

    Revo uninstaller was on the spot. It helped me when a program can't scan for its msi/installer so it cannot be uninstalled. But with revo uninstaller it just uninstalled it like air. Best thanks to this guy for helping many people with this problem with this video. My man saving people's computer for real!!! i subbed and liked!! (I Am not a bot btw :) )

  • @HHS-Blue
    @HHS-Blue 7 месяцев назад +51

    my problem is that i cnat press "unistall" and the "modify" button, its like a ghost folder, i cant find it nowhere in my computer only at the "installed apps" and it wont let me press unistall WTF do i do LOL

    • @prabalsingh4402
      @prabalsingh4402 6 месяцев назад +3

      Is it solved bro

    • @HHS-Blue
      @HHS-Blue 6 месяцев назад

      @@prabalsingh4402 yes, went through A LOT of trouble, but I got it LOL

    • @Joshua-ho4hj
      @Joshua-ho4hj 5 месяцев назад

      Same for me

    • @HHS-Blue
      @HHS-Blue 5 месяцев назад

      @@prabalsingh4402 YES🙌🏾

    • @Weeklyfrida
      @Weeklyfrida 5 месяцев назад

      The first step he did automatically helped get rid of it. I was also having that problem

  • @yramid6770
    @yramid6770 2 года назад +3

    I use Revo almost daily. I do IT support for the elderly and use this all of the time to remove applications that have been installed.

    • @Britec09
      @Britec09  2 года назад +2

      Nice

    • @-RAYZ-
      @-RAYZ- 2 года назад

      Do they pay you in google play cards.

  • @NERVESxxOFxxSTEEL
    @NERVESxxOFxxSTEEL 3 месяца назад

    (WORKED!!) EVEN AFTER FORCE UNINSTALL couldn't uninstall the software!! THIS literally worked! You are a legend!!!!!!

  • @SLICK2801
    @SLICK2801 Год назад +2

    OH MY GOD!
    You saved me! after so many useless videos and articles I found your video and it finally worked!

  • @MsActor2009
    @MsActor2009 6 месяцев назад

    This helped me a lot uninstalling an old version of Zoom. Even though it wasn’t appearing in apps/programs, couldn’t proceed with the new version.

  • @justchilling8875
    @justchilling8875 3 месяца назад +1

    holy shi managed to delete an already deleted file, revo is amazing, this video helped me to delete a file that i have been trying to delete for years, it was a voice mod not allowing me to delete which made it so that my mic wouldnt even work in any game at all, finally it works thank you so much

  • @ThatAvGeek54
    @ThatAvGeek54 11 месяцев назад +1

    Something was downloaded on my PC, it physically will not uninstall and keeps opening for no reason randomly.
    ((Program is called “aimfury”, I have no idea what it is and it was downloaded whilst I was updating Opera GX))

  • @kronosarchangel
    @kronosarchangel Год назад

    damn...this actually worked. i'm stunned. this uninstalled a program designed specifically to not be able to be uninstalled. Outstanding!

  • @johngoard8272
    @johngoard8272 2 года назад +5

    Great video Brian I have used the Revo in the past and didn't know that the free version doesn't work as well as the paid for. Plus thanks for the tips on the registry Find and Edit I didn't know you could do that like that so a big shout out to you from me. I used open the registry and hunt through the listings until I found the ones I wanted. This is going to be one of my favourite videos by you because you are just a wizz with this stuff. Top stuff mate because as you know there are one or three programs that are so persistent.

  • @M1szS
    @M1szS Год назад

    thx for the video, this is the first solution that actually worked, every time i tried to uninstall virtualbox it just kept rolling back without any explanation, but now it finnaly worked

  • @MikeOrekeng
    @MikeOrekeng 7 месяцев назад

    i tried all methods I watched on RUclips but this one is super perfect. I managed to uninstall Autodesk completely

  • @lqvlys6035
    @lqvlys6035 Год назад +1

    THANK YOU SO MUCH... I HAVE BEEN TRYING TO UNINSTALL BLUESTACKS FOR SO LONG AND U MADE IT POSSIBLE THANK U SO MUCH!!!'!!!!!!

  • @XenoGooder
    @XenoGooder Год назад

    thank u so much, i had this thing called "Alservice" no matter how many times i "ended task" or ran the uninstaller it just would not be removed. u earned ur self a sub

  • @CommRichard
    @CommRichard Год назад

    This is exactly what I needed. I uninstalled Vegas Pro 18, but the next day I went to uninstall something else and noticed vegas pro was still there, so i tried uninstalling it again, and it refused to uninstall. Then I found this and...come to find out...the REGISTRY was being an ass, telling my PC that it's still installed when it wasn't, so I nuked the registry with everything vegas pro related using the tool you used and it's finally gone from my PC for good.

  • @adu0918
    @adu0918 Год назад

    Thank you so much bro, i was finding difficulties trying to remove a certain app and now its gone all thanks to you

  • @kayli8339
    @kayli8339 2 года назад +5

    Thank you, thank you, thank you!!! I've been struggling with this issue for months, maybe even over a year now lol. Your video is the only video that has been able to resolve my underlying issue. Thank you for taking the time to make this, I appreciate it! :)

  • @saakshishandilya
    @saakshishandilya 6 месяцев назад

    this is a life saver. Thankyou so much. I had issues uninstalling AutoCAD, I was about to cry

  • @BritInvLvr
    @BritInvLvr 2 года назад +1

    It’s weird hearing Michael Caine demonstrate how to uninstall a program. Nice.

  • @yousifwinning
    @yousifwinning 2 года назад

    you don't understand how helpful this app is, literally saved my life

  • @inconsistent.
    @inconsistent. 2 месяца назад

    holy what a savior i had something on my computer for the longest it was so annoying and it was stuck on my desktop thank god! IT WORKS

  • @bengtmowitz5012
    @bengtmowitz5012 2 года назад +3

    I saw a video from you some time ago and installed it and is using it as standard Uninstaller 👍

  • @williamlinington9166
    @williamlinington9166 2 года назад +3

    I have been using Revo uninstaller and Everything for a or a while now. An excellent programme. This beats having to do a manual uninstall, which I have had to do previously. Good video Brian!

  • @DjRobalx
    @DjRobalx Год назад +1

    Thaaank you sooo sooo much this was Awesome me from sweden robin 🤩🤩🤩

  • @horus777
    @horus777 Год назад +1

    IT ACTAULLY WORKED. FINALLY, A GOOD AND GENUINE TUTORIAL. THANKS A LOT MAN!!!

  • @cplcabs
    @cplcabs 2 года назад +7

    Been using revouninstaller for many years. I think its great, but it doesn't always remove such programs. For those programs I use wmic. If that doesn't work, I remove the files from the hard drive and then go through the registry as you showed to remove all entries from the registry which can be quite time consuming. Not used *everything*, but will have a look as it may save a little time.

    • @Britec09
      @Britec09  2 года назад +6

      I have not had it fail me yet

  • @andree121
    @andree121 2 года назад

    You are an OG!!! So, I've been watching a lot of gaming computer videos and found out people using MSi afterburner. So I went to Google and searched for it, and pressed the link and download it. Little did I know i installed a copy called msiafterbuumer (and started doing weird things to my computer). It wasn't letting me uninstall it. Until i watched ur video. Thanks a lot!!!

  • @4_2
    @4_2 6 месяцев назад

    May God bless you i was trying to delete the application since yesterday, and you solved the problem in a few minutes. Thank you. Thank you. ❤❤❤

  • @DrWickk
    @DrWickk Год назад

    Thank you !! , my blood pressure was about to go through the roof because of a software not being uninstalled. btw your voice sounds like Albert from Batman. love it.

  • @flioink
    @flioink Год назад

    I was very skeptical but this program actually did the trick.
    Had a broken add/remove entry that was unable to find the registry key for.

  • @una2000
    @una2000 Месяц назад

    Method number 2 works for my acer laptop. Thank you so much for sharing this video. Really helpful.

  • @dawnjones7577
    @dawnjones7577 5 месяцев назад

    WOW!!! Thank you so much. What a fantastic help this was. I'm so grateful for people like yourself who teach resolving issues with PC's 🙏

  • @rymgloria2838
    @rymgloria2838 Месяц назад

    thank you so much for this! the revo uninstaller works in my pc. very helpful as a first time pc owner 💖

  • @JayJay-uz5nf
    @JayJay-uz5nf 4 месяца назад

    2 years later and still helping 😊

  • @michaelspencer4929
    @michaelspencer4929 7 месяцев назад

    Yoooooo SUUUUUUUUUPER helpful!!! You have no idea how helpfiul this was. I had a program on my computer that was malware. My spotify was hacked and a few other things.. After some search i found the problem after utilizing a few tools i have in my book of tricks. I couldn't remove it from my computer and i tried everything. Then i came across your video and omg! THANK YOU!

  • @Petrezen1982
    @Petrezen1982 7 месяцев назад

    Works like magic for me. Opera browser on win10 x64 removed. Thanks a lot !

  • @GabrielRodriguez-um8fi
    @GabrielRodriguez-um8fi 2 месяца назад +1

    The issue is, that the program is there on my computer but it's not showing up on the windows uninstaller and the program that I downloaded to remove the software. The program is showing up on the apps via settings but it's not letting me uninstall. I'm trying to remove the Corsair icue software since I get a message saying Failed to start icue services.

  • @mcuwikiph
    @mcuwikiph Год назад +1

    Thank you so much are an angel ! I been looking for answer how to remove the app that i installed and you are the only one the provided a legit tutorial, Keep up the great work! You got additional 1 subscriber because of that.

  • @southpaw3351
    @southpaw3351 Год назад +1

    YOO THIS WORKS!!! I MOVED MY M.2 SSD to my new pc and didnt bother to delete those files but this fixed my issue! many thanks

  • @Europemix
    @Europemix Год назад

    After hectic day, an efforts of 8 hours was solved in just 10 min wowwwww. Thankyou so much.

  • @jerryg50
    @jerryg50 2 года назад +1

    I have manually uninstalled programs. I searched the registry and deleted the associated keys. I then removed the folder and any other links for the program. Manually takes a lot of time. Before doing this I make an backup of both the registry and the system installation.

  • @ipman3249
    @ipman3249 5 месяцев назад +1

    I wanna say thanks, man, I finally got rid of Adobe without signing their outrageous TOS. It should be illegal to stop users from uninstalling

  • @KyserbrigOnline
    @KyserbrigOnline 9 месяцев назад

    Life saver for the Epic Games app bugging out and cant re-install. thanks!!

  • @tanishqbishnoi8831
    @tanishqbishnoi8831 4 месяца назад

    thx bro u really save me... it is my one of my moments when i fell privileged to born in internet era

  • @Lush3un
    @Lush3un Месяц назад

    HOLY! this video is amazing, looking for this solution for FOREVER! tysm bruda

  • @andydbedford
    @andydbedford 2 года назад +2

    I wonder if this would work with Edge? Good video Brian.

    • @Britec09
      @Britec09  2 года назад +1

      got to be careful with Edge

  • @santhoshgaming07
    @santhoshgaming07 11 дней назад

    That revo uninstaller worked for me thanks for the video

  • @brendalu4665
    @brendalu4665 Год назад +1

    Do you have any idea the satisfaction I feel when I try for hours to do something on the computer, and then I find a video like this one that solves it for me, and the world is “right” again? 😊 Thank you!!!

  • @GlitchVR
    @GlitchVR 5 месяцев назад

    Thank you so much my C: drive has been filled with a few of these progams and its been such a pain - thank you so much!

  • @BloxySong
    @BloxySong 7 месяцев назад

    Revo worked man! i've been trying for atleast 30 minutes by now but all thanks to you, you fixed me problem in just 6 minutes, Thank you man!

  • @shyamsundaraich1965
    @shyamsundaraich1965 10 месяцев назад

    Thank You so much after 6 months i uninstalled my useless software

  • @mtahndazoncube7517
    @mtahndazoncube7517 5 месяцев назад

    Thank you man, you have no idea how much this relieved me😢😂 I am subscribing instantly

  • @MartyrMachine
    @MartyrMachine 5 месяцев назад

    Brilliant! Had a cracked game that wouldn't let me uninstall taking up 94 gigs. This did the trick!

  • @khuzaimamahmood6939
    @khuzaimamahmood6939 2 месяца назад

    Hey Brian, I hope you are doing well I have an HP ZBook 15 g5 mobile workstation with Bang & Olufsen
    I'm continuously surfing and trying different methods to solve my problem for more than 1 week. I even try your method too.
    My laptop having a conflict between the Bang & Olufsen built-in audio app and my audio driver. While my audio driver is working perfectly fine with no issues, the Bang & Olufsen app is causing problems. When I check the volume, it displays a message saying "No Speakers or headphones are plugged in," and if I plug them in, it says "No audio driver installed". Uninstalling Bang & Olufsen solves the problem temporarily(after restart), but it automatically reinstalls itself after a short while, causing the audio to stop working again. This issue started after I updated from Windows 10 to Windows 11. I even upgraded to Windows 11 Pro from the official Windows shop, but the problem still persists.
    If You help me I be in your debts

  • @D4av1d.
    @D4av1d. 5 месяцев назад

    Best tutorial ever will subscribe after this. Preciate it man!

  • @NikWFrLmao
    @NikWFrLmao Год назад

    Thank you So much!! i had a virus downloaded and i had no idea how to delete it untill this video just shows up! i was scared that my pc was going to need a Reset PC but this App Helped Me!! thank you so much and now im gonna keep this app if anything ever happens again, you are the best. thank you again!

  • @ZavXD
    @ZavXD 7 месяцев назад

    Thank you so much there was this app that I could NOT uninstall and now that I used this tutorial it is removed thank you so much

  • @wiseheartmedia
    @wiseheartmedia День назад

    YOU ARE A LIFE SAVER, WHAT BLACKMAGIC REPS COULDNT RESOLVE FOR ME, YOU DID IT. THE TRIAL VERSION OF REVO WORKED LIKE FIRE. THANK YOU

  • @a_person_a
    @a_person_a 14 дней назад

    Thank you very much for your help. I had an app that was bothering me, it takes a lot of space in the desk and i wasn't able to remove it.

  • @dacrow-caws
    @dacrow-caws Год назад

    Literally needed this video, thank you!! I couldn't undownload a few apps because they were being stingy, easy to follow vid that got the job done😃

  • @aac_tda
    @aac_tda Месяц назад

    you are a life saver broooooo thank youuuu you are so smarttttttt i wouldve never been able to delete dc universe off my laptop if it wasnt for you bro

  • @panzertiger7845
    @panzertiger7845 Год назад

    Dude, it worked!!!!!! thank you so much for this video, I had already tried everything and I was pulling my hair out until I saw you video and the program is gone, thanks again!

  • @magnum1165
    @magnum1165 Год назад

    Thank you so much, I was having a problem with a old school PC game I download that wouldn't uninstall

  • @archangelyap875
    @archangelyap875 2 месяца назад

    This helps me when I try to uninstall the app that cant be remove in my program files or in my control panel thanks a lot I used the free version still helps. Thank you so much!

  • @undertaker7239
    @undertaker7239 Год назад

    Hello i am a student from India , thank you for this video , it was very helpful , was trying to uninstall a virus and i was finally able to do it

  • @lostsoul528
    @lostsoul528 Год назад

    OMG OMG THX U SOOO MUCH IT WAS SUPER HELPFUL I WAITED FOR 2 WEEKS FOR THIS

  • @ChickenExotic
    @ChickenExotic Год назад +1

    i cannot remover Icue Corsair 5 from my computer.... this software could not even find it, i am dying!!!

    • @adraniumcaelum1591
      @adraniumcaelum1591 Год назад

      dude same my ctrl panel doesnt show it i tried everything i cant find icue anywhere to uninstall to repair

  • @jencosta5261
    @jencosta5261 Год назад

    Thank you very much... I've been trying to uninstall WD for such a long time and finally it uninstalled.

  • @krosue6264
    @krosue6264 4 месяца назад

    First method worked like a charm thank you so much

  • @ahbarnacles
    @ahbarnacles 6 месяцев назад

    Thank you so much for this video. I may be a couple years late, but this video helped me free up space in my computer for work reasons.

  • @Keirafr0st9
    @Keirafr0st9 11 месяцев назад

    THANK YOU I WAS SO STRESSED TRYING TO DELETE A VIRUS

  • @mohammedriswan7676
    @mohammedriswan7676 Год назад

    Good Job bro Thanks a lot, i can't install and uninstall a software.. Your video helped a lot..keep it up

  • @ItzAzlan
    @ItzAzlan 7 месяцев назад +1

    Hey I can’t seem to find the app I want to uninstall but it always starts on my pc

  • @comradeyui6808
    @comradeyui6808 9 месяцев назад

    THANK YOU SO MUCH IM GONNA CRY at first i couldn't uninstall barousel a PuP program that i was worried could attack me but this uninstalled it at first with the control panel it was extremely stubborn and would not go away but thanks to this it helped me. THANK YOU!!!!!!

  • @tek6771
    @tek6771 Год назад

    Thank you very much for this!!! I cant uninstall the Easy Tune engine via control panel and the revo portable worked.❤

  • @Phoen_xD
    @Phoen_xD 2 года назад +1

    bro this is "how to uninstall" guide, this is not for the "cant" category

    • @Britec09
      @Britec09  2 года назад

      Thanks for educating me on that, much appreciated

  • @anomicxtreme
    @anomicxtreme 2 года назад

    Instead of trying to figure out where a program is installed, just right click the icon on the desktop and select open file location.

  • @alikhabbaz1206
    @alikhabbaz1206 2 месяца назад

    Thank you so much i just realized i have malware and your method helped me a lot

  • @jasonli7896
    @jasonli7896 Год назад

    I am really coming back to you, this was amazing. thanks man!
    EDIT, i came back. THANK YOU SOO MUCH.

  • @lakshandx5270
    @lakshandx5270 Год назад

    YT hve many videos bt i cnt find. My problem fix video bud now your video very helpful thnx a lot dr❤

  • @蔡文杰-e7t
    @蔡文杰-e7t Год назад

    This idea work. I download a foreign video player but can't read it. It manage to get rid of the unwanted program. Thanks