Couple Charged $143K for Phone Bill After Switzerland Trip
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- Опубликовано: 18 апр 2024
- Renee and Linda Remund had a great time exploring Switzerland. However, they received the shock of their lives when their cellphone bill came. The jaw-dropping amount due was more than $143,000. The Florida couple are experienced travelers and before each trip, they say they notify their phone carrier. After he complained for months and even hired a lawyer, Rene says the phone company wiped the bill clean.
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T mobile really tried to make him pay that ridiculous bill?! He even had to hire a lawyer?? This is insane
You would think the rep would have questioned that. 😄
I’d have just ignored the bill and their calls. It works well
Not for something like this it’s impossible to be that much
@@jaredgable390 exactly why I would ignore them, unless their going to pay me for my time in figuring out their mistake
T-Mobile had to pay the foreign carrier, hence it was not a ridiculous charge. Was the fault by the clerk or the couple. Don't debate it here, they would just be arguments of opinion.
At that price, that phone should be able to make inter dimensional calls and curing cancer.
AND MORE, that ain’t worth 143k bruh
😂😂😂😂😂
it already can make dimensional calls and cause cancer
Also a chauffeur prepared to bring you any vehicle, anywhere.
Would a cancer treatment really contain $143K of data?
Even if it was the poor guys fault, no way in hell should anything be 143k dollars?? That's just ridiculous.
he could not pay it and switch phone companies
Wifi maybe!!
@diamondly6250 t mobile tried to make him pay it though, they went to court over it and he had to hire a lawyer then t mobile dropped the bill
@@Unkown7ableit should never be that much. it’s ridiculous
this Is why some companies automatically stops you at 50 bucks
They only wiped it off because they would lose more money by informing people of what happened to them. They figured bad publicity was not worth the 143K
They still got the bad publicity LOOL
Smart move on thier part.
@@rodropoop923I wouldn’t consider this bad since they wiped the bill. All carriers would have done what they did because it’s how they charge internationally. I don’t agree with it but them wiping it was a great call on their end.
@@mckaelyntennisonThis is bad. It took them months and a lawyer to have them wipe the bill. Lawyers don’t work for free so that’s just money out of the couples pocket for what? This bill should’ve been no more than $100
@@eligreg99 almost certainly they forgot to turn on the international plan and had their mobile data on the entire trip without any spending cap. international data is very expensive at pay-per-mb rates.
Oh my god. I've just checked the T-Mobile website and they had to TURN ON DATA by sending a text, they absolutely signed up for that bill of $15/MB. how stupid can you be?
Poor guy can't even afford to take the price tag off his glasses. Protect this man at all costs.
Good eye. You should be a detective.
😂😂😂😂
Those were reader glasses some people keep the sticker on so they know what the strength is I do that myself but I usually move it to the side so it is not in the way
T MOBILE has unlimited data abroad.. at least on my plan.. wtf..
@@FrenchieFlimFlam They have themselves to blame for picking a bargain plan from TM.
And that's why prepaid is always my choice.
You said it. I haven't had an mobile subscription since 2010. Wifi literally everywhere. Can call anyone I know with too. Don't need it when driving and I'm not a phone screen zombie who constantly needs to scroll through reels and such. I have a life thank you. I buy €10 prepaid cards like once every 3 to 4 months.
Yip. When I travel overseas I just buy a prepaid Sim at the destination. My phone is international unlocked with an extra slot of a second sim. Usually I spend no more than $10-20 and use the data only when I'm in an area with no wifi, like if I go hiking.
Boost Mobile for this guy. I control my cost.
Same
Switzerland is sure is a nice beautiful place to live or visit. But, 143K dollars? Jesus.
Aint no way in hell I'm paying all that money 😒 at this rate I'll change my name move to a whole new country and start over with that money 🧐💯
😭😭 you ain't lying one bit I'm dead
It's a phone bill. Not paying it really won't do anything except lose your service. They don't report to credit bureaus.
Doubt you have ever even made that much money lmao.
Did you steal $140 thousand? I would just not pay and remain where I am.
@@shaggydawg5419 seriously! It will turn into a collection and be a small dent on anyone's credit and you may be able to convince the bureaus that they were false charges that resulted in the collection so they remove it anyways.
This is clear 100% rip off of people.
No. They were the ones who agreed to it by reading the rules and turning the roaming on. Do you think it's cheap for the company to operate in a different country?
@@user-zj4zz4un5zno matter how expensive it is, 140k is just absurd. 😂 at the very most, 10k is still an acceptable range for international roaming 24/7.
You have to understand prepaid doesnt even cost 200 dollars for international call for an hour. Times that 24: 4800 dollars and it’s the price for 24 hour calls.
@@user-zj4zz4un5z Yes, it is. At least compared to what most providers charge for the service. They charge based on the highest possible rate you could end up accumulating if you somehow used only the networks on your destination country which has the most expensive rate towards your provider to make sure they can't come out at a loss.
In practice however this is likely impossible to even occur, since said "most expensive option" will be an obscure network in bumfuck nowhere that will charge a lot for having to POSSIBLY deal with roaming in the future.
You know nothing about mobile phones, don't you? If the guy did not have internet included, he would have to pay $15/MB. That's roughly 10GB of data. So yeah... I am 99% sure it's his fault.
If dude had a phone plan for Europe it doesn’t necessarily mean Switzerland was part of it (it’s not in European Union). It happened to me and one single Mo was 2€ so it went pretty fast when I opened a single little video haha. It was less terrible and I had to spend 60€ but still
They did all the right things before the trip; i.e., went to T Mobile and told them about the trip and to check his plan. T Mobile reps told him he was covered, so he absolutely had a legitimate case against the company for that insane charge. This man was not a first time international traveler and knew what to do to be prepared.
"All" the right things? Apparently not, according to the news story itself. They said you should get a confirmation in writing.
@@nathanjamesbakerWell they wiped the bill so clearly he did most things right.
@@dontreadmyprofilepicture8817 After he hired an attorney.
@nathanjamesbaker confirmation from the 22 year old working the register? What is he going the write, "I checked, he can travel. -Joe store 234"?
@@keriezyi would assume that the worker of the establishment would actually know what they’re talking about, yes. We shouldn’t have to jump through insane hoops and get things in writing so your phone provider can’t screw you, how about we design policies that limits their abilities to assign insane bills to american citizens
When I traveled to the Czech Republic last year, I used WhatsApp for all my international calls.
Yea thats what everyone uses over there.
Yep Americans know very little about how good whatsapp is, especially in this context.
I have 20 work colleagues, and no one uses whatsapp.
@@nelsond5361 Lmao what??? Whatsapp is a Popular American owned app, I dont know any Americans who dont use it. Even my 60 y/o parents and 90 y/o grandparents use it.
@@nelsond5361I’m American, and I have a lot of American friend who use it. Most of my friends and coworkers travel internationally or communicate with people who live in other countries.
Americans like to do simple things,the hard way !@@nelsond5361
I always check with AT&T- they charge $10 per day and won’t exceed $100 when traveling internationally
I'm sure I'll never travel internationally, but that's still good to know just in case.
@@jenniferhansen3622 never say never. There’s a whole world out there to see.
Yes make sure you take care all the bills before thinking about traveling
@@K_idkthat bill comes after the trip
@@austinhernandez2716 I know I am saying make sure you take care you bills or this will happen to you
Tmobile. They'll screw you every time
That's true. Even if you already paid they always want to charge extra for nothing.
I used to have T mobile. The only problem I had with them is that they would charge me $10 every time I would set up a payment arrangement. After years with these companies, I’ve finally decided to switch to prepaid. I’m glad I made that decision.
@@I-Am-Alexis What’s the difference from T-Mobile and prepaid??
I haven't had a problem with t-mobile but they tried to charge me 110$ but ended up getting denied because it's better if u have someone working for a phone company so now I just do 100$
@@phy-raditzthat's why u get someone to work for them
20 years ago I went to Brazil. Barely used my phone only a few text in 42 days. Got home and had $7000 phone bill. I disputed it and never paid it.
Lmao wtf
@@Romy---yeah. Same here. $900 bill form Tmobiel , just didn’t pay. They sent it to debt collector, and I replied. Never received service from T-mobile. Never heard back from them
Did it affect your credit when they put you to collections?
@@sparrowhawk5673 yes, right after it happened, my credit score would lower to like 750-760, then it would go back to 799-800 in a couple months. So basically minimal effect
$7,000??????
I went to Italy this past December and I left from the USA. Before I left I told my cell phone company and they gave me roaming while I was in Italy. My cell phone bill was around $190. I thought that was expensive but $143k? Thats insane
They could never get away with this…roaming is expensive but with 140k I built my own cellphone tower.
190 is still a robbrty bro tf you talking bout haha, i pay like 20 bucks if i head out
@@H-A-DRAGON sorry if I require the best service 😎
@@faribrathwaite7080you good bro
🎯 either that or stop at your first Vodafone and pick up a SIM card with big data for $50.
I always buy a local sim card when traveling, I never roam 😅
Smart
Thought everyone did this
@@This_is_fine2024 me too, thought it was the norm untill I saw this video, I even keep them as memorabilia. 1 day I'll make a framed large art piece with all the simcards from the countries I've travelled to .
When in Rome...
Switzerland is sure is a nice beautiful place to live or visit. But, 143K dollars? Jesus.
The price gouging is OUT of CONTROL!!!
NO
They keep price gouging everyone and calling it inflation, yet billions of our money is being sent to foreign countries.
Sometimes roaming can be slow. I find it cheaper & faster cell service to just get a limited sim on whatever region I'm visiting
prepaid SIM with like 20 dollars and using the data option for 4 weeks - it will be like 20 gigabyites, more than enough to get through the trip.
what has this to do with speed my guy?
Tmobile is the worst cell phone plan company
I agree!
This is coming from the same company that a decade ago ran a commercial of paying someone else's $70,000 AT&T roaming bill. God, I miss John Legere.
Not gonna lie, this reminds me of the quote: "You either die a hero, or live long enough to be the villain."
T mobile warns you when you use megabits
I can’t believe he had to go as far as hiring a lawyer. That’s crazy T-Mobile 👎
Nah it’s on him being dumb
The bill was valid, T-Mobile charges extortionate rates for anyone silly enough to use out-of-contract data internationally.
As he should, thats millions in my country
I could see a surprise bill being something in the $1000+ range but $143k for 10GB?? That's not even logical.
T Mobile: ''Save money too''
*Proceeds to charge them $143.5K*
"...so long as you can actually read our information pages so you don't accidentally willfully sign up to a $15 per megabyte option"
Just make sure your phone is unlocked and can be used with any carrier. And buy a sim card at the place your visiting.
Yess!! Getting an unlocked phone was so much better for me. They might be more expensive initially, but its cheaper in the long run if you buy a locked phone with an expensive monthly bill
But if you have AT&T and still paying for the phone AT&T won't unlock your phone until it is paid off. I had to pay. $30 for someone on the internet to give me an unlock code i was able to unlock my AT&T phone to use with other carriers
Good advice and everyone should get an unlocked phone and a get a SIM card.
if you find it hard to get an unlocked phone (US citizens) just order the canadian version of the phone. In Canada it is illegal to make phones be carrier-locked.
I'm just trying to process tge thought that in your country somebody can software lock a carrier. It's like stealing your phone, messing with the settings, then giving it back to you.
0:25 Look at those three mice walking around New York.
😮
they keep getting bigger and bigger
Scammer
That's Mickry and Minnie mouse 😂😅
They have harassed me. I’ve been traumatized by them.
And that's why you always use Wi-Fi or get an international plan.
In that FREE WiFi sure you can NordVPN that thing!
I have T-mobile & we never get charged when we travel internationally. I always tell them a day or two ahead of our trips and I’ve never experienced this…
He did call and made them aware that he was traveling internationally, and they told him that it was noted and he was good to go . They try to stiff him in d end .
@@cliffontheroadYet they did and told them they were covered 🙃
@@cliffontheroad I listened, you misinterpreted or something what they said because they did what they supposed to do, so tell me where they were wrong 🙃
T-mobile is known for making those errors, though. They won't even alert you about, and you only find out once that bill comes in. Also, they don't forgive and will demand you pay.
Just put it on airplane mode, no need to go through the hassle
He TOLD them he was going they knew to add that plan for him. Elderly people don’t know how to “make sure” they’re covered that’s why they depend on the companies.
I get that people get confused but haven’t these older folks been on the earth for longer than most? If it was a young person you’d probably not sympathize with them but it’s an older person with a lot of life experience and they still don’t know better.
@@OphanielH naw if they went to T-Mobile and said “I’m going to Switzerland” they look at that person’s plan and say “you’re fine” I’d sympathize with them too.
Well, was a bad move on the employee, but the contracts exist exactly for those situations. You read into your contract yourself. The mistakes happen, but you're the one who signed it.
And he's not traveling for the first time. Does he go and do that everytime? Rely on somebody to decide on everything for him and say it's okay? It had to fail him at some point.
I just want to know how in the hell he missed all the text messages of T-Mobile warning him of all the megabites he was using while being abroad. Lmao
I just came back from the Philippines and I turned my cellular data off, used only wifi!
imagine being on auto pay and not looking
That's why I never autopay.
I never auto pay for that reason
I live in Switzerland and can confirm that this is an average monthly phone bill here.
Thank you for sharing this news. Our business will be changing providers from T Mobile. This is unacceptable.
😂
All of them suck xd
This is just a failure for the customers to look up information - they specifically had to opt into the exorbitant price of out-of-bundle international data for this. Don't text a shortcode without knowing what you're doing and you won't have this problem.
We went to Switzerland, have Tmobile, notified customer service of our travels, asked about roaming add-ons and opted not to add anything cuz we were told clearly, what's included and not as we travel. No problems with our 2 weeks in Switzerland! This report didn't specify how they used their phone? Did they call home everyday, hour long conversations, text, pics messages, video call???
Either way it is stupid. Completely bogus fee meant to take advantage of old people on vacation who rightfully wouldn't have 1 thought about 'roaming fees'
There's no way whatever they did cost Tmobile 140k. Which means the profit margins theyre attempting to squeeze out of customers is insane regardless of two old people's negligent or unaware behaviour
Yeah I agree even if they completely streamed their entire trip in 8k with 5 different cameras it wouldn't even come close to that@@wamyam
@@wamyam doesn't matter what it costs the company, what matters is the price you agreed to pay if you use it. They explicitly agreed to data that cost $15 per megabyte - they had to opt in to that. The bill was valid and T-Mobile did a good thing by forgiving it.
@@aidenstanley7305 it matters what it costs the company because it shows the company chose "insane profit margins" which was the point of my post. the fact that a company can always find someone to agree to anything doesn't have any bearing on that.
Did he livestream the entire trip? Sleep streams too??
That's crazy..everytime I've travelled my bill didn't get affected at all. Like none..and I use T Mobile. I don't even tell them.. What am I missing here?
My dad got a letter from Verizon saying he owes 400k, but he never had Verizon 😮
what happened next, im intrigued
Sounds like stolen identity.
My biggest fear right here. Right now I’m in the Bahamas on a family plan of 5 texting back and forth to the us. Not knowing what the cost could be worries me.
Just look it up on your provider's website, never use roaming without doing that. If the couple had bothered to do that bit of planning they'd have known out of contract roaming costs $15 per megabyte, and would never have turned that feature (which is protected behind a text shortcode) on.
Think it's time to change my phone carrier...
I have T-mobile and traveled to Italy for 2 weeks last year and my phone went up from $80.00 to $120.00 I was face timing and texting. Your phone will literally send you a text to get the roaming plan. Make sure you get it when traveling.
DAMN!!!!! The roaming charges really kicked them in the ass👍 T-Mobile should buy the couple dinner 1st before violating the couple in a most unprofessional way 💯 glad to hear that the couple and T-Mobile were able to resolve the situation
I can’T believe T mobile let get it as far as them having to hire a lawyer. What a bunch of crooks.
The bill was correct, that's why. The lawyer probably just convinced their lawyers the couple's assets were too small to be worth the negative PR.
@@aidenstanley7305 the bill may have been correct but if there is a way for your MONTHLY phone bill to get to 4 figures much less SIX figures then the phone company is obviously doing something wrong, if not illegal
@@jrizzledrizzle4697Or they were disregarding the text alert about their roaming charges as spam.
That’s why I never turn my phone on when going over seas. When I go on cruises, I always turn my phone on airplane mode because I can’t afford to pay that extra money like that on my phone bill.
T mobile should have to pay them that.
Feel real bad for the poor employee that this guy called after getting his bill, I’ve been there and it’s never pleasant.
**Laughs in prepaid**
Sending one pic (nowadays considered very low res) from Asia cost me about $150 20 years ago. "How bad it could be" is never a good idea. And I was a Nokia field test engineer back then and pretty savvy how much roaming costs should be (I assumed $10 or worst case $20 that it cost inside Europe back then).
In Europe you can buy a local SIM card for one month subscription with reasonable pricing nowadays.
When I went to Greece I had metro phone service and my bill was $50.00 bucks when I came back. I had no issues whatsoever with service. My friend had a $500 bill her provider was AT&T
You gotta pay the bill man. That’s the right thing to do
They must have stayed in Switzerland for quite some time and sending texts and messages back every few seconds. That the cost of a house
Nah…i need to see an itemized bill just to see if its possible to get that amount for a trip🤔
On contracts without data it costs $15 per megabyte there, that comes to about 10 gigabytes. pretty light usage for a holiday, and they were ridiculous for not looking at the information before agreeing to that.
Not only that. Also have a cap set on your account so if your usage goes above a certain amount your service is suspended until you call the carrier to sort it out. I remember having a plan that cost $35/month, and one time getting a bill for three times that amount due to data overage charges. The provider waived some charges and kept some charges but my bill was still twice the regular amount. After that i set an upper limit on my plan, that suspended it if i went $10 over my plan.
the service option for me and the advice I can give is that when you travel to different country make sure you swap the SIM cards and use the same card for that country only and not yours in bad way you cannot be charged for anything
Who is really surprise...T Mobile brought out Sprint and is doing the same thing they use to do to us.
Not me going to Switzerland next week lol, my Verizon bill better be in check.
I have Verizon. I am in Peru I pay $10 daily and only add funds for the days I will need it. Like when am out all day exploring. Other than that I just use WhatsApp form hotel WiFi.
100k is Verizons customers' usual monthly bill. 😂 Jokes aside, Verizon is usually more expensive and their customer service sucks, but at least they have great service. At&t has great service as well, but their sneaky mofos (have to pay close attention to your bill).
It's sucks lol
I just went onto their wizard to find out and you have two options, either the $10/day TravelPass (unlimited everything, data speed throttled to 3G after 2GB) or the international monthly plan for $100 (again unlimited everything for a month, data throttles at 20GB).
Happy travelling!
@@aidenstanley7305 Yeah I paid the $100 I didnt wanna worry about it
A dual SIM card phone and a local prepaid SIM bought upon arrival is the rule for me as a frequent traveler. Number 1 SIM is turned off in the plane before takeoff. I was once charged 80 dollars during a one hour layover in Panama, never again!
Better than using your US carrier's roaming plan, get the local service if your phone is unlocked and can use international SIM and e-SIM cards.
Why not email 📧? Or whatsapp
People leave the data on, roaming, and upload, download videos, music,...
But still how do you reach 143k???
That's not costing you anything near 143k would it?
Service should just cease altogether well before it gets that ridiculous, its honestly predatory at that point.
Looks like I’ll be changing my provider sooner than later. This is ridiculous! Thank goodness the couple had a good lawyer
I went to Japan when I was 19 in 2001. T-Mobile and “smarter” phones were SO new. They swore my cell would work there, it didn’t. Thank god pay phones still existed then!
They can sue the company
I don't even understand what phone services you'd have to use to owe such an amount. 143K? Also love the fineprint under it saying "Never worry about forgetting to pay. With AutoPay Discount you can save 5$/line every month." I'm sure this softened the shock.
143,000 for 10gb of data is insane, that's not even remotely justifiable.
Only use your phone when you have WiFi available and make sure data roaming is set to off. They clearly were using many GB of data if they ran up that kind of bill. Notifying the carrier is one thing but how you actually use the service is another.
T-Mobile should be sued for their intention to steal from customers.
this is why you never allow auto pay
How the hell does an alert not go off
You have to specifically opt-in to the rate that created that bill. That's why.
They do get alerts for those.
Once you hit anywhere close to $100 in charges and even before that they get text alerts about the charges they were incurring.
Being non Tech savy doesn't really excuse anyone from reading a text alert.
Your phone bill is higher price than your phone Sad.....💵💶💷💴💸📈
phone bill for international calls what is this the middle ages then internet exists
I watched the same story on another clip where they show the charges. Guess what they're for? Data roaming. Each entry costs between $1000 to $5000.
That's why I'm glad I'm prepaid I don't have that issue 😂
Its sad to know the only way to keep these massive companies honest is to contact the news.
i like how the bill is advertising they can save 5 to 40/month.. on a bill that is 143,000.
I'd imagine you'd be waiting a lot of months to save enough to pay that bill.
Whenever you're using a budget service you have to have reading skills enough to not pay extra fees.
Whatsapp or messenger is free
I had this happened to me several time with T-Mobile when I travel overseas.
But every time, they wipe the charges.
Ive had tmobile for years. My plans kept going up. I started off at 60 and now am at 129 a month for 1 line. Ridiculous
That's why u get into a family plan I just pay 100$ since I have someone working for t-mobile so they told me I had to pay 110$ but all went down to 100$
That's their own fault. I have t mobile and travel internationally all the time. Every country I go to as soon as you take your phone off airplane mode a text comes through telling you exactly what is covered and how much it will be
You’re the guy that compares everything other people do to what you do and then judge them based on that.
I don't think you watched the video...
@@DG-nk7jo So true. The most annoying people on the Internet.
@@DG-nk7jo Well next time they should take out their sim card before going on holiday. I don't feel sorry for them. Bye
When I was in Ukraine a few years ago, I disabled mobile data roaming and mobile internet completely. I needed phone to be on to know when someone calls me, but it kept charging me for internet unless cellular connection was disabled completely. Some measly amounts according to my mobile operator, like a few kb, but it was charged as a 1 MB (minimum billing step) each time a few times a day. Zero data according to the phone. And I couldn't do anything about it except turning off the phone and missing those occasional calls or buying a roaming data plan I didn't need and paying about the same. Never had that issue nor before, nor after. Suspect Ukrainian mobile operator was running a scam on foreigners.
Their mistake, pay up.
In European Union, by law, all tele providers must 1) send a text msg on roaming cost when overseas 2) send a text msg when you reach 80% usage of your plan.
Options on the hands of the customers - all done online or text code :-)
Even "as low as $10" roaming plan is too expensive. 😂
I have an unlocked phone I use in Japan. For 30 days, I can get a 15 GB sim card for less than $30.
Capitalism.
I’m glad you can afford the trip while I have two jobs barely making it. Oh wait, no you can’t.
Envy. 🤢
Nice to know they got a discount of $5... how kind of the phone company!
They failed to mention what he did, did he use the phone alot did he use Internet all the time ? Or simply just travelling there made that bill magically appear
same thoughts
If you can't use a PC to transfer photos and then email them from free wifi, COMPUTER STUPIDITY can and will be PUNISHED. No Sympathy.
I hope they get a divorce
Why?
You're weird
bruh why?
why?
Yeahhhh yessss the Sigma rabbit again 😭😭😭😭
At Verizon its $10/day for overseas travel
This is the cost of a house in some places
T-mobile should be embarrassed to print that bill for an personal account
Please make sure your phone works in Europe before leaving and make sure you have mobile data, because you will need it to comunicate to every host!!!!
I recently travelled to England, Spain, Morrocco & Irland and I was using my Verizon line everywhere as if I didn't leave the country and I wasn't charged a penny more, so if your phone plan doesn't support that, upgrade to the highest plan before your travel and you can downgrade your plan anytime your want.
This is why you never set up auto-pay.
When I worked for T-Mobile my manager always told us to tell the customer stay connected to Wi-Fi as much as possible possible and and use what’s app and other apps for communication as much ass possible. Never seen it get like that.
T-mobile just got envious that they were getting less money from the couple than Switzerland.
Everyone knows Switzerland is expensive! 🤷🏻♂️
Immediately lawyer up! 🧑⚖️
A around of applause 👏😏 for Tmobile for trying to stiff another customer 🤨
As "cheap" as $10 a day... dude, thats ridiculously expensive already lmao.
I’m surprised because, and I may be mistaken, many of the tmobile plans usually offer roaming included
That is insane...all of your life savings basically. I'm glad that justice was served.
Glad they wiped the bill