So I will share a different perspective. I used Qmerit to install an outdoor 240V outlet for an EV at a house I have in the mountains. Through Qmerit I got connected to an installer, despite my being in a very rural area. This person was also installing several Level 3 DC fast chargers for car dealers in the major city in the region. Professional and knowledgeable and did a great job.
Hi, Kevin! Thank you for taking the time to share your experience in working with Qmerit. We've built the largest network of certified electricians in North America because we strive to provide safe, high-quality electrification services for everyone, regardless of where they live. We are thrilled to hear that you had such a positive installation experience with your installer and that our services and network reach helped make the process seamless for you!
Totally agree with you Tom, Matt from Q-Merit (from Trout Electrical, who did your house) did a great job installing my Charge Station Pro and my HIS. Just waiting now for the system Registration to complete. Thanks for all the great content.
Hi, Kevin! Thanks for sharing your experience - we're thrilled to hear your Charge Station Pro and HIS were seamlessly installed by Qmerit. We're excited to share this wonderful feedback with Matt Trout, Trout Electric, and the entire Qmerit team!
We used Qmerit for our recent ChargePoint EVSE installation. Their local contractor for us (State Electric in Michigan) not only was the most knowledgeable of all the ones I spoke to, their quote was also the lowest! They did a great job, and were super professional. Can't recommend Qmerit enough based on our experience. (And we gave them a shot thanks to you, Tom!)
Thanks for sharing this experience in working with a member of Qmerit's Certified Installer Network. We work hard to ensure that every member of the network is knowledgeable when it comes to these rapidly evolving technologies and our goal is to provide them with the skills and information they need to offer these services safely and at the highest quality. It sounds like State Electric did a great job and we're thrilled to see we earned your recommendation for our electrification installation services!
I had a good experience with the installation of my Juicebox 40 through Qmerit by the certified electrician. However, they did not offer an optional annual safety and service plan at the time of installation. After seeing this video, I called and double checked and they claimed not to offer such a plan. They do have a one year warranty for installation. I hope in the future, such a safety and service plan will be offered.
Hi, Howard! Thank you for reaching out to share your great installation experience in working with Qmerit! We're happy to hear that your Juicebox 40 installation was such a positive experience and would be happy to look into maintenance plan availability in your area. We would love for you to contact our Customer Service Team to see how we can better assist you in the long-term care and maintenance of your EV charging station!
Although the delivery of my Lyriq is in the future (who knows how long 😡), I am looking into having my home power connection installed. In doing this I have been monitoring Cadillac forums and the consensus there is that Q-Merit does a good job, but since the local Qmerit installers know that Cadillac owners are going to be receiving $1,500 toward the installation, they price the job way above the local rate, in effect pocketing the GM money. For many it was hundreds of dollars less expensive to pay a non-Qmerit licensed and EV experienced electrician out of pocket for the installation and use the GM money to purchase the wall unit. I am willing to pay a LITTLE extra to have a seamless installation process, but not to the excesses that are being reported. I know that Qmerit certifies their local “partners” and the installers have to recover those costs, but somebody at the Qmerit corporate level needs to address the price gouging that is going on. Tom, you might want to speak to Qmerit about this since you are associating your good name with their service.
Hi, there! We work hard to provide a seamless installation experience from start to finish and it's wonderful to hear that this was your experience! Congratulations on the new EV charger and don't hesitate to reach out if you have any questions or ever need additional electrification services - we're always happy to help!
There is a certification program for electricians for EV charging installation. My electrician was certified and we’ve had no problems but I agree trained electricians are a must. And I’ve run 240 myself. This requires a professional with specialized training.
Sir.. question. I have a small apt building. Only about 15 apts. What charger would you put in? I have single and 3-phase 120 and 240 but not much amp. I would need to be able to bill the tenants or have them pay for it somehow. THANK YOU and great videos!!
Thank you for putting EV charging for your tenants. There are options that meet your needs (Autel professional is the brand I’ve seen) and I’m sure Tom can help you.
"it is especially important for commercial and multi-unit dwellings to understand load management options for EV chargers, whether they currently have multiple charging stations or are planning to expand in the future" (RUclips deleted a more detailed post that I gave about the subject matter, So I just quoted a third party website on this matter. In hopes, it won't be deleted) And if you post more details about where and how the parking Is located, and where the metering is in respect to it. More specific suggestions can be given to you..Good luck installing EV charging.
From Katie at Qmerit: Hi, William! We'd be happy to help you find the perfect charging solution that meets your needs and your tenant's needs. We offer custom charging solutions for multifamily - you can learn more through our multifamily blog series or on our website's Electrification Services for Commercial/Multifamily at qmerit.com/commercial-services/multifamily/ or email us at customerservice@qmerit.com. We look forward to speaking with you!
I'm in the midst of a QMerit install through Chevy's free program with bolt purchase. It's going fine so far, qmerit connected me with a local electrician and the quote was reasonable for the work i thought. I'm on the schedule so we'll see how it turns out. However, despite my fine experience, I'm going to echo others concerns with this sponsorship. There are a lot people who have had bad experiences. Tom is highly trusted and I'd hate to see that eroded via a such a strong and prolific endorsement of a company that clearly has issues.
I know there are people that have had bad experiences, Qmerit is a nationwide network of electricians and it's natural for some to be better than others, But Qmerit does weed out the bad apples and cuts them out of the network if they get too many complaints from them. They actually keep getting better every year and their customer surveys support that. Their satisfaction score keeps improving as they refine the network and put better safeguards in place to assure better customer satisfaction. I didn't jump into this partnership without doing my due diligence. Also, as I've said, I have dozens of messages and emails from my followers that thanked me for introducing them to Qmerit.
Hi, there! Congrats on the new Chevy Bolt - we hope you're loving the new ride! Qmerit is continually striving to improve our services and customer satisfaction and we appreciate the honest feedback when it comes to our contractor network. While we have a thorough vetting and certification process, we always want to ensure our electrical contractors are providing the best service and meeting Qmerit's standards of excellence. If you have any concerns throughout your installation, please do not hesitate to reach out to our Customer Service Team. We are always happy to investigate and work with our customers to provide a positive experience. Thank you again for taking the time to reach out and please let us know if there is anything we can do to further assist you in your electrification journey!
Hi Tom. I have a reservation for a Rivian R1S. I was really excited and glad that they do home delivery since I don’t want to travel into NYC (Brooklyn) to pick it up. I live very close to you in NJ and I am being told I have to be more than 3.5 hours away to be eligible for home delivery. In a previous video you questioned if you were treated differently since you have a RUclips channel. I would say after my experience so far that you are right about that. I tried to tell them that Brooklyn is 3.5 hours from me and they said 45 miles is too close for home delivery right now. I offered to go to a mall in Edison NJ or anywhere in NJ that they prefer to pick up the vehicle. I was told they just can not accommodate me. Why don’t they have a place for deliveries in NJ? They are telling me I have 7 days to pick it up or I loose the car! I told them I run a large organization and don’t have many hours in a day to make that trip in and out of Brooklyn. I am not trading a car so I need to find a person to drive me. My wife and kids are not an option! I’m actually likely going to loose this car. Seems crazy to me and I just wanted you to know you were right about you getting very special treatment from the Brooklyn service center! Thank you for the great videos and all the interesting content!
Hi Tom, are we able to private message or talk on the phone? I want to tell you in more detail about my experience with Rivian so far but don’t want to make the conversation public out of respect for your channel and Rivian.
Most if not all of your videos to date have been very valuable for me. Thank you. However, this one comes across as a commercial. Maybe its just me but keep doing an exceptional job evaluating the chargers.
Thanks, but I refuse to pay for a quote. I’ve been obtaining quotes from multiple electricians and confirming their scope of work, materials, crew size, hours estimated, etc.
I used my local electrician, who did a great job. I I had an EVSE circuit installed over 8 years ago by him and it has been trouble free with my Clipper Creek HCS-40P.
Thanks for the large amount of information you provide in your videos. I am currently in the que for a Cadillac Lyriq and have been hosting electricians to install EV charging stations in our community deeded parking spaces. I am the President of our community and am seeking installation for two parking spaces, but also looking to the future for many more across our three buildings. I contacted Qmerit but they immediately wanted $500 deposit before they would send out an electrician. So I am getting quotes from local licensed electricians, then may pursue the Qmerit electricians. No other electrical companies require money before they come out. This is a turn off in my opinion dealing with Qmerit. Is it because they know Cadillac provides up to $1500 rebate?
I have a Siemens level 2 charger. The J1772 device has some damage due to misuse. Someone yanked out the connector very roughly, which degloved the plastic insulating sleeves from the metal contacts and left the plastic bits in the side car of the charging socket. Do you have a tutorial on changing out a damaged 1772 device on an otherwise perfect level 2 charger?
I just received my first bid through Qmerit. It seems I need a custom installation (not the standard one Chevy pays for completely) from the breaker panel in my basement to my attached garage. The bid is $2661, which seems quite high when I have 200 amp service & space on the breaker panel. I am supposed to accept or decline, instead of receiving competing bids from which to choose! If I decline this bid, I have no idea if I will receive a lower bid from another contractor. The contractor is an 80-mile round trip from me. My town of 16,000 must have qualified contractors, & a city of 68,000 25 miles from me must have a dozen or more.
You mentioned in a past video that Qmerit will provide a free estimate. However, when I went through the online process of requesting an estimate, I found tht there was there was a $150 charge. Have their requirements changed?
I would also like i add, i contacted a licensed electrician locally that was "Chargepoint certified", but was still going to install one of those cheap amazon RV 14-50 outlets with the enclosures. Pointed him the videos explaining duty cycles and other info. He kept insisting on the "Chargepoint certification" blah blah blah. I didnt move forward with him.
Hi, Mike! We're sorry to hear you had this experience with an electrician in your area. All Qmerit-certified electrical contractors use commercial-grade materials to ensure we're meeting the highest standards of safety, quality, and efficiency. If you're still needing any electrification services, Qmerit would be happy to help!
I be cautious. While promoting any company, they did a lousy job on my property, which required 4 visits. They burnt out my emporia unit literally, and fuse kept tripping. The 4th electrician finally seemed to know what was wrong and finally fix the issue. $2600. I could have paid less, went with this company recommended by dealer. Proceed with caution ⚠️
Load calc is required to get a permit. You can certainly check electricians’s work, if you want. Tom, Please provide. List of industrial grade NEMA 14-50 and NEMA 14-30 receptacles so people are able to verify they have correct equipment. Thanks.
You must get several quotes because many electricians will rip you off, including ones from Qmerit. I got 7 quotes for a hardwired commercial charger installation, 9 ft from panel. Prices ranged from $700 to $2800 for the same installation. The second lowest was chosen and I’ve had no problems. Get one quote from Qmerit and at least 4 from other electricians.
Totally agree there are some electricians work ethics that can be a little questionable. I found out my electrician used a 50amp fuse when it should've been 60amp. Which means for peace of mind I have to go back and check all his work.
NOTE: I have no personal experience here! I own a Chevy Bolt and am part of the biggest Bolt group on Facebook. I have seen MANY accounts of very high quotes (so bad it has been dubbed the EV tax) from Qmerit sponsored electricians.
I hired a local electrician. Got 3 quotes from 3 different electricians. $700, $2000, and $5000k Looked at all quotes where they said what type of wire and outlet. All were the same. Horrible some electricians will try to rip you off because they think if you own an EV, you can afford a huge markup. Do some basic research and understand basic electric (you should do this if you own a house), you should be able to weed out the quotes that use low quality equipment and avoid the rip off artists.
I followed your recommendation to get "Qmerit" to install my EVSE, and after getting an estimate and putting a deposit through their website, they referred me to a local Qmerit authorized installer. Unfortunately, the bid was extremely higher than the Qmerit website estimate. I cancelled the order and had a local electrician do the install. It was a pain to cancel and get my deposit back from Qmerit. This felt like a bait and switch. If Qmerit is going to partner with local installers, they should not provide an installation estimate and require a deposit upfront. If they do continue that practice, the local electrician needs to honor the Qmerit quote.
I had the same experience plus it took Qmerit took several months to get a contractor to contact me. I was very disappointed. The Qmert folks didn't wasn't a couple of hundred bucks more but 2 thousand bucks more and I already had a power box that had an open 50 amp breaker it could use.
It was disappointing that Tom didn't address the exorbitant cost issue, or the poor customer service issues.... This post seems to be Tom's way of saying, "just pay the bill"...
Tom, we respect your expertise on this subject matter. But not addressing the excessive cost issue.... Where Qmerit electrical contractors are reportedly charging two to three times as much as other licensed electrical contractors.... And some of poor customer service issues.... Does make this post feel like a white wash job.... Especially when you're receiving remuneration from Qmerit....
Hi there! We're so sorry to hear that you've not received any follow-up for your inquiries or requests and would love to look into this further for you to see how we can help. Please contact the Customer Service Team for additional assistance!
I used Qmerit because I got a Chevy Bolt, and they came free with the car. My experience was awful. The electrician they sent out had no idea what he was doing. Originally put a 30 amp breaker in. I had to explain the NEC continuous load rule to him. He insisted that a 30 amp breaker would work. He installed it and left. Of course the breaker would trip when my 32 amp charger would start charging. It took weeks to get him back out. Qmerit was no help. Finally his boss came out to check it out and confirmed it was wrong. Turns out the original guy just didn’t have a 40 amp breaker on him and didn’t want to go to the store to get one. That laziness also explains why the install was so sloppy. For the conduit it was just flex and not rigid. There wasn’t bends or reasons not to use rigid outside of laziness. Circuit and my panel were on the same wall. I’ll never recommend Qmerit or the subcontractor they sent out.
Tom - it seems like there are more negative Q-Merit comments here than positive. You might want to encourage your Q-Merit contact to read these comments and respond to them? Their silence so far in light of these comments is a troubling omen for using them.
To be fair to Tom, he JUST posted the video hours ago. It's a little premature to criticize about silence because I don't think they've had time to even get wind of the video
They will! But I'd also like to point out that people are FAR more likely to take the time to post a comment if they had a negative experience than if they had a positive one. I have dozens of emails from followers that message me to thank me for recommending Qmerit. I used to own a restaurant (in a previous life) and it drove me nuts that it seemed like only the people that had a bad meal would jump on Yelp to trash me. :)
@@StateOfChargeWithTomMoloughney true, the loudest voices in a room often tend to be a belligerent few. That being said, though, you only know to disregard them if you have independent knowledge of contradicting or disproving accounts. People coming to the comments may not have that tool. So they see one man's (albeit very credible) endorsement of a company that sponsors him versus a chorus of voices saying the company is bad. We can talk all day about how those comments are the minority, but new readers/viewers won't see that. They will only see the dynamic above. I don't think it's unreasonable to suggest to QMerit to potentially address criticisms in the thread.
I bought a 2023 Bolt EUV in Framingham MA September 2022 with the expectation that Qmerit would arrange an installation of my Chargepoint charger.A Qmerit electrician contacted me and very professionally offered to install the charger for $2700.. VERY VERY PROFESSIONAL. My local licensed very experienced electrician installed the charger for $200. Qmerit is a sham.IMHO.
Qmerit are not licensed contractors and you are solely responsible for the installer you hire.If you read the fine print they just look for a installer in you area they do not know if the installer is qualified or even certified
Hi, Edgar! While we do look for local electricians, all Qmerit-certified electricians are required to be licensed, carry insurance, and undergo background checks and other vetting measurements. Additionally, we offer continuing education and other resources for electrical contractors to ensure they are up-to-date with the latest electrification technology, code requirements, and any charger-specific installation requirements. Please don't hesitate to reach out if you have any questions - we're always happy to help!
Wow that new intro is nice!! Then the poor quality 1080p hits you. Come on Tom it’s time upgrade. Get a 4K camera! I’ll like your video so it gets more views so you can get that 4K camera. 😂
Qmerit doesn't offer financing, which is going to be an issue as used cars make EVs more accessible to lower income drivers. I'm not too impressed with them, and from reading the other comments here it looks like it's got more problems than that
A different comment from my other one.. My EA EVSE died on me. EA would not honor their 3 year warranty unless I proved I hired a professional electrician. I did, but they said since they were not Qmerit qualified, they wouldn't replace the EVSE. This is dangerous if companies will ONLY honor their warranty if customers ONLY use Qmerit electricians. Hope this is just a stupid EA policy. So here is an example to USE Qmerit to avoid a company from denying a warranty claim.
@@gregpochet4812 Just checked out EA EVSE warranty online..... It says nothing about it having to be installed by a Qmerit electrician..... It doesn't even say it has to be professionally installed, just properly installed.... an addendum does state "Hardwired installation "may be" carried out only by electrical specialists and/or appropriately trained persons. Additional training is required." Plus there are other disqualifications such as using it on a commercial basis.... But nothing about Qmerit..... If I was you I would pursue this further.... Good luck....
@@nc3826 Agreed. However, they hold all of the marbles. I would have to get a lawyer to sue them. Its not worth it for a $600 piece of equipment. Kind of sucks when a company can say "Ok, you will have to sue us to make us " with them knowing it will cost the consumer(me) more money then the piece of equipment. So I am doing everything possible to steer people away from their EVSE. The other thing they did was only respond to my emails or phone calls once a week. Always on a Friday, so we had dis jointed conversations, which i believe was part of their plan. Horrible customer service.
@@gregpochet4812 Once it becomes not worthwhile communicating with them anymore, I can think of two cost effective legal options: First being, small claims court, which does not require having a lawyer (usually where you make the purchase, even if it's online, has the jurisdiction. But I'm not a lawyer, so I'm not giving legal advice).... The second option Is to find a group/class action lawsuit... Just steering people away from their EVSE, seems far less productive iMHO.
EV charging equipment isn’t really different than other electrical equipment. Any competent licensed electrician can handle the job safely as long as the code is followed.
So I will share a different perspective. I used Qmerit to install an outdoor 240V outlet for an EV at a house I have in the mountains. Through Qmerit I got connected to an installer, despite my being in a very rural area. This person was also installing several Level 3 DC fast chargers for car dealers in the major city in the region. Professional and knowledgeable and did a great job.
Hi, Kevin! Thank you for taking the time to share your experience in working with Qmerit. We've built the largest network of certified electricians in North America because we strive to provide safe, high-quality electrification services for everyone, regardless of where they live. We are thrilled to hear that you had such a positive installation experience with your installer and that our services and network reach helped make the process seamless for you!
Love the video Tom, thanks for being there for all of us.
Perfect timing.. saw this video and just submitted the form for qmerit to install my line for the new Chevy Bolt!
We can't wait to help you get started on your electrification journey with home charging for your new Chevy Bolt! ⚡
Totally agree with you Tom, Matt from Q-Merit (from Trout Electrical, who did your house) did a great job installing my Charge Station Pro and my HIS.
Just waiting now for the system Registration to complete.
Thanks for all the great content.
Hi, Kevin! Thanks for sharing your experience - we're thrilled to hear your Charge Station Pro and HIS were seamlessly installed by Qmerit. We're excited to share this wonderful feedback with Matt Trout, Trout Electric, and the entire Qmerit team!
We used Qmerit for our recent ChargePoint EVSE installation. Their local contractor for us (State Electric in Michigan) not only was the most knowledgeable of all the ones I spoke to, their quote was also the lowest! They did a great job, and were super professional. Can't recommend Qmerit enough based on our experience. (And we gave them a shot thanks to you, Tom!)
Thanks for posting!
Thanks for sharing this experience in working with a member of Qmerit's Certified Installer Network. We work hard to ensure that every member of the network is knowledgeable when it comes to these rapidly evolving technologies and our goal is to provide them with the skills and information they need to offer these services safely and at the highest quality. It sounds like State Electric did a great job and we're thrilled to see we earned your recommendation for our electrification installation services!
I had a good experience with the installation of my Juicebox 40 through Qmerit by the certified electrician. However, they did not offer an optional annual safety and service plan at the time of installation. After seeing this video, I called and double checked and they claimed not to offer such a plan. They do have a one year warranty for installation. I hope in the future, such a safety and service plan will be offered.
Hi, Howard! Thank you for reaching out to share your great installation experience in working with Qmerit! We're happy to hear that your Juicebox 40 installation was such a positive experience and would be happy to look into maintenance plan availability in your area.
We would love for you to contact our Customer Service Team to see how we can better assist you in the long-term care and maintenance of your EV charging station!
Although the delivery of my Lyriq is in the future (who knows how long 😡), I am looking into having my home power connection installed.
In doing this I have been monitoring Cadillac forums and the consensus there is that Q-Merit does a good job, but since the local Qmerit installers know that Cadillac owners are going to be receiving $1,500 toward the installation, they price the job way above the local rate, in effect pocketing the GM money. For many it was hundreds of dollars less expensive to pay a non-Qmerit licensed and EV experienced electrician out of pocket for the installation and use the GM money to purchase the wall unit. I am willing to pay a LITTLE extra to have a seamless installation process, but not to the excesses that are being reported.
I know that Qmerit certifies their local “partners” and the installers have to recover those costs, but somebody at the Qmerit corporate level needs to address the price gouging that is going on.
Tom, you might want to speak to Qmerit about this since you are associating your good name with their service.
I took your advise & used QMerit after 2 other quote & plans their provider was great!
Hi, there! We work hard to provide a seamless installation experience from start to finish and it's wonderful to hear that this was your experience!
Congratulations on the new EV charger and don't hesitate to reach out if you have any questions or ever need additional electrification services - we're always happy to help!
There is a certification program for electricians for EV charging installation. My electrician was certified and we’ve had no problems but I agree trained electricians are a must. And I’ve run 240 myself. This requires a professional with specialized training.
Sir.. question. I have a small apt building. Only about 15 apts. What charger would you put in? I have single and 3-phase 120 and 240 but not much amp. I would need to be able to bill the tenants or have them pay for it somehow. THANK YOU and great videos!!
Thank you for putting EV charging for your tenants. There are options that meet your needs (Autel professional is the brand I’ve seen) and I’m sure Tom can help you.
"it is especially important for commercial and multi-unit dwellings to understand load management options for EV chargers, whether they currently have multiple charging stations or are planning to expand in the future"
(RUclips deleted a more detailed post that I gave about the subject matter, So I just quoted a third party website on this matter. In hopes, it won't be deleted)
And if you post more details about where and how the parking Is located, and where the metering is in respect to it. More specific suggestions can be given to you..Good luck installing EV charging.
From Katie at Qmerit:
Hi, William! We'd be happy to help you find the perfect charging solution that meets your needs and your tenant's needs. We offer custom charging solutions for multifamily - you can learn more through our multifamily blog series or on our website's Electrification Services for Commercial/Multifamily at qmerit.com/commercial-services/multifamily/ or email us at customerservice@qmerit.com. We look forward to speaking with you!
I'm in the midst of a QMerit install through Chevy's free program with bolt purchase. It's going fine so far, qmerit connected me with a local electrician and the quote was reasonable for the work i thought. I'm on the schedule so we'll see how it turns out.
However, despite my fine experience, I'm going to echo others concerns with this sponsorship. There are a lot people who have had bad experiences. Tom is highly trusted and I'd hate to see that eroded via a such a strong and prolific endorsement of a company that clearly has issues.
I know there are people that have had bad experiences, Qmerit is a nationwide network of electricians and it's natural for some to be better than others, But Qmerit does weed out the bad apples and cuts them out of the network if they get too many complaints from them. They actually keep getting better every year and their customer surveys support that. Their satisfaction score keeps improving as they refine the network and put better safeguards in place to assure better customer satisfaction.
I didn't jump into this partnership without doing my due diligence. Also, as I've said, I have dozens of messages and emails from my followers that thanked me for introducing them to Qmerit.
Hi, there! Congrats on the new Chevy Bolt - we hope you're loving the new ride!
Qmerit is continually striving to improve our services and customer satisfaction and we appreciate the honest feedback when it comes to our contractor network. While we have a thorough vetting and certification process, we always want to ensure our electrical contractors are providing the best service and meeting Qmerit's standards of excellence.
If you have any concerns throughout your installation, please do not hesitate to reach out to our Customer Service Team. We are always happy to investigate and work with our customers to provide a positive experience. Thank you again for taking the time to reach out and please let us know if there is anything we can do to further assist you in your electrification journey!
Thank you!
Hi Tom. I have a reservation for a Rivian R1S. I was really excited and glad that they do home delivery since I don’t want to travel into NYC (Brooklyn) to pick it up. I live very close to you in NJ and I am being told I have to be more than 3.5 hours away to be eligible for home delivery. In a previous video you questioned if you were treated differently since you have a RUclips channel. I would say after my experience so far that you are right about that. I tried to tell them that Brooklyn is 3.5 hours from me and they said 45 miles is too close for home delivery right now. I offered to go to a mall in Edison NJ or anywhere in NJ that they prefer to pick up the vehicle. I was told they just can not accommodate me. Why don’t they have a place for deliveries in NJ? They are telling me I have 7 days to pick it up or I loose the car! I told them I run a large organization and don’t have many hours in a day to make that trip in and out of Brooklyn. I am not trading a car so I need to find a person to drive me. My wife and kids are not an option! I’m actually likely going to loose this car. Seems crazy to me and I just wanted you to know you were right about you getting very special treatment from the Brooklyn service center! Thank you for the great videos and all the interesting content!
Hi Tom, are we able to private message or talk on the phone? I want to tell you in more detail about my experience with Rivian so far but don’t want to make the conversation public out of respect for your channel and Rivian.
Most if not all of your videos to date have been very valuable for me. Thank you. However, this one comes across as a commercial. Maybe its just me but keep doing an exceptional job evaluating the chargers.
Thanks, but I refuse to pay for a quote. I’ve been obtaining quotes from multiple electricians and confirming their scope of work, materials, crew size, hours estimated, etc.
I used my local electrician, who did a great job. I I had an EVSE circuit installed over 8 years ago by him and it has been trouble free with my Clipper Creek HCS-40P.
Thanks for the large amount of information you provide in your videos. I am currently in the que for a Cadillac Lyriq and have been hosting electricians to install EV charging stations in our community deeded parking spaces. I am the President of our community and am seeking installation for two parking spaces, but also looking to the future for many more across our three buildings.
I contacted Qmerit but they immediately wanted $500 deposit before they would send out an electrician. So I am getting quotes from local licensed electricians, then may pursue the Qmerit electricians.
No other electrical companies require money before they come out. This is a turn off in my opinion dealing with Qmerit. Is it because they know Cadillac provides up to $1500 rebate?
I have a Siemens level 2 charger. The J1772 device has some damage due to misuse. Someone yanked out the connector very roughly, which degloved the plastic insulating sleeves from the metal contacts and left the plastic bits in the side car of the charging socket. Do you have a tutorial on changing out a damaged 1772 device on an otherwise perfect level 2 charger?
I just received my first bid through Qmerit. It seems I need a custom installation (not the standard one Chevy pays for completely) from the breaker panel in my basement to my attached garage. The bid is $2661, which seems quite high when I have 200 amp service & space on the breaker panel. I am supposed to accept or decline, instead of receiving competing bids from which to choose! If I decline this bid, I have no idea if I will receive a lower bid from another contractor. The contractor is an 80-mile round trip from me. My town of 16,000 must have qualified contractors, & a city of 68,000 25 miles from me must have a dozen or more.
You mentioned in a past video that Qmerit will provide a free estimate. However, when I went through the online process of requesting an estimate, I found tht there was there was a $150 charge. Have their requirements changed?
I would also like i add, i contacted a licensed electrician locally that was "Chargepoint certified", but was still going to install one of those cheap amazon RV 14-50 outlets with the enclosures. Pointed him the videos explaining duty cycles and other info. He kept insisting on the "Chargepoint certification" blah blah blah. I didnt move forward with him.
Hi, Mike! We're sorry to hear you had this experience with an electrician in your area. All Qmerit-certified electrical contractors use commercial-grade materials to ensure we're meeting the highest standards of safety, quality, and efficiency.
If you're still needing any electrification services, Qmerit would be happy to help!
I be cautious. While promoting any company, they did a lousy job on my property, which required 4 visits. They burnt out my emporia unit literally, and fuse kept tripping. The 4th electrician finally seemed to know what was wrong and finally fix the issue. $2600. I could have paid less, went with this company recommended by dealer. Proceed with caution ⚠️
Load calc is required to get a permit. You can certainly check electricians’s work, if you want.
Tom,
Please provide. List of industrial grade NEMA 14-50 and NEMA 14-30 receptacles so people are able to verify they have correct equipment. Thanks.
I don't know why, but I've been subscribed to your channel for a while and I don't get you popping up on my feed, Humm
You must get several quotes because many electricians will rip you off, including ones from Qmerit. I got 7 quotes for a hardwired commercial charger installation, 9 ft from panel. Prices ranged from $700 to $2800 for the same installation. The second lowest was chosen and I’ve had no problems. Get one quote from Qmerit and at least 4 from other electricians.
Totally agree there are some electricians work ethics that can be a little questionable. I found out my electrician used a 50amp fuse when it should've been 60amp. Which means for peace of mind I have to go back and check all his work.
NOTE: I have no personal experience here!
I own a Chevy Bolt and am part of the biggest Bolt group on Facebook. I have seen MANY accounts of very high quotes (so bad it has been dubbed the EV tax) from Qmerit sponsored electricians.
I hired a local electrician. Got 3 quotes from 3 different electricians. $700, $2000, and $5000k Looked at all quotes where they said what type of wire and outlet. All were the same. Horrible some electricians will try to rip you off because they think if you own an EV, you can afford a huge markup. Do some basic research and understand basic electric (you should do this if you own a house), you should be able to weed out the quotes that use low quality equipment and avoid the rip off artists.
I followed your recommendation to get "Qmerit" to install my EVSE, and after getting an estimate and putting a deposit through their website, they referred me to a local Qmerit authorized installer. Unfortunately, the bid was extremely higher than the Qmerit website estimate. I cancelled the order and had a local electrician do the install. It was a pain to cancel and get my deposit back from Qmerit. This felt like a bait and switch. If Qmerit is going to partner with local installers, they should not provide an installation estimate and require a deposit upfront. If they do continue that practice, the local electrician needs to honor the Qmerit quote.
I had the same experience plus it took Qmerit took several months to get a contractor to contact me. I was very disappointed. The Qmert folks didn't wasn't a couple of hundred bucks more but 2 thousand bucks more and I already had a power box that had an open 50 amp breaker it could use.
It was disappointing that Tom didn't address the exorbitant cost issue, or the poor customer service issues....
This post seems to be Tom's way of saying, "just pay the bill"...
Tom, we respect your expertise on this subject matter.
But not addressing the excessive cost issue.... Where Qmerit electrical contractors are reportedly charging two to three times as much as other licensed electrical contractors.... And some of poor customer service issues....
Does make this post feel like a white wash job.... Especially when you're receiving remuneration from Qmerit....
well said and all, but Qmerit doesn’t respond to inquiries or follow up requests.
They've responded to my inquiry emails. Weird
Hi there! We're so sorry to hear that you've not received any follow-up for your inquiries or requests and would love to look into this further for you to see how we can help. Please contact the Customer Service Team for additional assistance!
I used Qmerit because I got a Chevy Bolt, and they came free with the car.
My experience was awful. The electrician they sent out had no idea what he was doing. Originally put a 30 amp breaker in. I had to explain the NEC continuous load rule to him. He insisted that a 30 amp breaker would work. He installed it and left. Of course the breaker would trip when my 32 amp charger would start charging.
It took weeks to get him back out. Qmerit was no help. Finally his boss came out to check it out and confirmed it was wrong. Turns out the original guy just didn’t have a 40 amp breaker on him and didn’t want to go to the store to get one. That laziness also explains why the install was so sloppy. For the conduit it was just flex and not rigid. There wasn’t bends or reasons not to use rigid outside of laziness. Circuit and my panel were on the same wall.
I’ll never recommend Qmerit or the subcontractor they sent out.
Do you mind sharing when this was done and what was the electrical contractor that did the work?
Tom - it seems like there are more negative Q-Merit comments here than positive. You might want to encourage your Q-Merit contact to read these comments and respond to them? Their silence so far in light of these comments is a troubling omen for using them.
To be fair to Tom, he JUST posted the video hours ago. It's a little premature to criticize about silence because I don't think they've had time to even get wind of the video
@@Necrotron Fair point!
They will! But I'd also like to point out that people are FAR more likely to take the time to post a comment if they had a negative experience than if they had a positive one. I have dozens of emails from followers that message me to thank me for recommending Qmerit. I used to own a restaurant (in a previous life) and it drove me nuts that it seemed like only the people that had a bad meal would jump on Yelp to trash me. :)
@@StateOfChargeWithTomMoloughney true, the loudest voices in a room often tend to be a belligerent few. That being said, though, you only know to disregard them if you have independent knowledge of contradicting or disproving accounts. People coming to the comments may not have that tool. So they see one man's (albeit very credible) endorsement of a company that sponsors him versus a chorus of voices saying the company is bad. We can talk all day about how those comments are the minority, but new readers/viewers won't see that. They will only see the dynamic above. I don't think it's unreasonable to suggest to QMerit to potentially address criticisms in the thread.
I bought a 2023 Bolt EUV in Framingham MA September 2022 with the expectation that Qmerit would arrange an installation of my Chargepoint charger.A Qmerit electrician contacted me and very professionally offered to install the charger for $2700.. VERY VERY PROFESSIONAL. My local licensed very experienced electrician installed the charger for $200. Qmerit is a sham.IMHO.
Qmerit are not licensed contractors and you are solely responsible for the installer you hire.If you read the fine print they just look for a installer in you area they do not know if the installer is qualified or even certified
Hi, Edgar! While we do look for local electricians, all Qmerit-certified electricians are required to be licensed, carry insurance, and undergo background checks and other vetting measurements. Additionally, we offer continuing education and other resources for electrical contractors to ensure they are up-to-date with the latest electrification technology, code requirements, and any charger-specific installation requirements.
Please don't hesitate to reach out if you have any questions - we're always happy to help!
Wow that new intro is nice!! Then the poor quality 1080p hits you. Come on Tom it’s time upgrade. Get a 4K camera! I’ll like your video so it gets more views so you can get that 4K camera. 😂
lots of ripoff possibilities and arrogant attitudes when it comes to electicians, around here at least
Between HVAC guys and Electricians I don't know which is worse. I put them both right up there with car salesmen....🫤
Qmerit doesn't offer financing, which is going to be an issue as used cars make EVs more accessible to lower income drivers. I'm not too impressed with them, and from reading the other comments here it looks like it's got more problems than that
I suspect even most Qmerit electricians in the field are not using torque wrenches
A different comment from my other one.. My EA EVSE died on me. EA would not honor their 3 year warranty unless I proved I hired a professional electrician. I did, but they said since they were not Qmerit qualified, they wouldn't replace the EVSE. This is dangerous if companies will ONLY honor their warranty if customers ONLY use Qmerit electricians. Hope this is just a stupid EA policy. So here is an example to USE Qmerit to avoid a company from denying a warranty claim.
It's more reason not to buy an EA EVSE
@@nc3826 That too. I tell everyone to not buy their EVSE.
@@gregpochet4812 Just checked out EA EVSE warranty online..... It says nothing about it having to be installed by a Qmerit electrician..... It doesn't even say it has to be professionally installed, just properly installed.... an addendum does state "Hardwired installation "may be" carried out only by electrical specialists and/or appropriately trained persons. Additional training is required."
Plus there are other disqualifications such as using it on a commercial basis.... But nothing about Qmerit.....
If I was you I would pursue this further.... Good luck....
@@nc3826 Agreed. However, they hold all of the marbles. I would have to get a lawyer to sue them. Its not worth it for a $600 piece of equipment. Kind of sucks when a company can say "Ok, you will have to sue us to make us " with them knowing it will cost the consumer(me) more money then the piece of equipment. So I am doing everything possible to steer people away from their EVSE. The other thing they did was only respond to my emails or phone calls once a week. Always on a Friday, so we had dis jointed conversations, which i believe was part of their plan. Horrible customer service.
@@gregpochet4812 Once it becomes not worthwhile communicating with them anymore, I can think of two cost effective legal options:
First being, small claims court, which does not require having a lawyer (usually where you make the purchase, even if it's online, has the jurisdiction. But I'm not a lawyer, so I'm not giving legal advice)....
The second option Is to find a group/class action lawsuit...
Just steering people away from their EVSE, seems far less productive iMHO.
EV charging equipment isn’t really different than other electrical equipment. Any competent licensed electrician can handle the job safely as long as the code is followed.
Because they give you money?
Very detailed review! I like your review videoes very much. How can I contact you if I want to cooperate with you?