Fridge failures: LG says angry owners can't sue, company points to cardboard box
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- Опубликовано: 26 фев 2024
- NBC Bay Area’s Consumer team recently hit a nerve. They filed a report focused on faulty fridges and then, viewers responded resoundingly about their refrigerator problems.
Consumer Investigator Chris Chmura has been watching a huge, coast-to-coast response and has an unusual quest to find refrigerator boxes to answer a legal question.
Full story here: nbcbay.com/iqO6fDr
To learn more about the lawsuit, visit the law firm’s website: bhtrialattorneys.com/defectiv...
Watch Part 1 of our investigation: • Federal lawsuit claims...
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If you can't sue, the next best thing is to spread the word and put them out of business. This goes for all companies...
@@Repent-and-believe-in-Jesus1No thanks, the day I become a believer is the day when genie jesus fixes my fridge when it breaks...
@@Repent-and-believe-in-Jesus1nar, sex drugs and rock n roll. Much more fun
@@Repent-and-believe-in-Jesus1 Hey. What a good idea. Then we can believe in Santa Claus and the Tooth Fairy. Go up your meds dude and get some mental help. You need it.
@@Repent-and-believe-in-Jesus1 We have real issues to address. Go LARP somewhere else.
@@marco12377😄
Just because a company says you can't sue, doesn't mean they are telling the truth.
See also: trucks with rocks on highways
No, it doesn't. LG just doesn't want to take responsibility for their own failing product that customers bought
"Can't sue"
Watch them. Anyone can sue for anything, whether they win or not is a different story.
@@blargblarg5657 Not Responsible for things im responsible for. Standard Waiver. :)
If you buy a product with an arbitration clause you have no legal recourse to sue. Until these arbitration clauses are ruled as unconstitutional by forcing you to sign away your rights it will go on.
When you complain about low quality problems, people used to say “you get what you pay for”. But now you can pay out the nose for a stainless steel three door fridge and still get a piece of shit.
Yep, companies over the past few decades figured out that people will pay a bunch of money even for dogshit due to brand naming and advertising
Made in the same factory as the cheap ones, just uses fancier finishes ;)
4 door
The stainless steel is expensive. Get a regular painted fridge and pay for what matters
@@1979Spica You're still blaming this on the consumer?
You know how dystopian it is for a TOS to be on a refrigerator box.
TOS is for a service, a fridge is not a service.
@@vollkerball1You'd think that, but in the era of everything being a "smart" appliance a lot of refrigerators actually do have TOS agreements. Same way a TV isn't a service but if you don't agree to LG's litigation policy then you cannot use your TV beyond HDMI input.
@@FEARSWTOR Same with Roku!!
so next time wear a t-shirt to the store with text that say the store agree for complete indemnity and warranty if they choose to sell you something
This video will cost LG way more in future sales than repairing the issue with a better and dependable version of the compressor.
theyll just change their name
My SAMSUNG is now 20 years and still working fine 🙏
Oh I have to mention this too, I bought the LG washing machine about three years ago, starting from first year the machine started malfunctioning until now and I have to live with it as long as my clothes clean 😅
Yes!!!
I for one won't buy LG ever again
Meanwhile, Grandma has an ugly green fridge in the basement from the 70s that still works perfectly with all original parts.
Of course it does. It will run forever.
Got married in '88 we bought a basic no frills Amana fridge. Still running out in the garage 36 yrs later, not a moment of down time.
My Dad has one in his garage😂 The inside is sea foam green. Great fridge. Looks brand new still and runs perfectly.
Thats why the company went out of business. If it doesnt break you dont continue revenue 😢
make sure you inherit that fridge as it will last you
companies shouldnt be immune from being sued under any circumstances
Specially when they GUARANTEE a product for TEN YEARS.
It’s scary that corporations (a living corpse) has more rights than a human being.
@@edwardramirez8589only in the USA where large corporations have weaseled their way into the pockets of government employees, corrupting them with business and profits over people policies
When I bought mine,they were honest said you need to replace every ten year to keep the manufacturer in business!
They can't hide behind an agreement not to sue since LG themselves violated their guarantee that the product would work for at least 10 years.. I think that's fraud
The arbitration notice on the box may not hold up because many consumers do not see the box on delivery. The notice in the paperwork inside the product do not hold up.
Yes, and usually it takes 10 minutes to install it by Home Depot guys. Plus when you open the box, you cannot return it. My LG failed within 2 years. I called the maintenance. He found an easy fix by disabling ice machine. My old refrigerator in garage works much better
@@pembebulut2781 true, but when they inbox it and allow you to review it you still have legal authority to reject delivery. That ability to reject delivery ends when the delivery is complete.
LG: we tried to warn you our products are shit, it was on the box 🙄
So essentially LG is the good guy. They did their best to warn us but we refused to listen.
timestamp?
My Great grandpa's yellow fridge still freezing well
....it even has a mouse who built its home on the back panel
...but it still freezes really well
anyone wants the Brand and Model#???
*LG* stands for...
*Load* of *Garbage!!*
(I heard that about 15 years ago.... after my LG dehumidifier quit after only a couple of years.... looks like this slogan is the only thing still working at LG after all these years!)
Life's Good ig
Man I love finding out another company to never spend my money on.
And the list just gets bigger and bigger and the choices of who you can trust just get tinier and tinier. Corporations rule the world and our "leaders" have all sold out. Regulations and such are practically non existent now and what still exists are never enforced and if they are its a tiny penalty.
@@robodd4694 I wish I was born a bug or sumthn, this sucks
They don’t have to worry about me !No LG here ever!
Why would anyone buy LG refrigerator is beyond me. After one faulty 4k monitor and terrible customer service, I won’t touch anything that has a LG logo on it
Whirlpool is no better, starting with the icemaker. I was thinking of LG now no way. But I do have a frontloader washer. Arbitration would be OK if they did not give you the runaround but they do.
my parents had an LG fridge that somehow turned the regular fridge into a second freezer. the repairman made it clear that LG makes by far the worst fridges and we they were better off getting a new fridge instead of fixing that one. they have a GE fridge now that has its own awful design choice of requiring the water filter to have an RF ID reader so GE can sell their $30 water filter despite $10 water filters fitting in perfectly. how can fridge companies be so anti consumer?
It's because Regan sold the american people to massive corporations back when he was in office and Republicans love him *to this day* because of it.
Get you a refrigerator that stands behind their products. Like whirlpool
thats what hackers are for.
im sute someone already has a work around or you may just need to short a sensor.
Yes Judgey, certify this as a class action.
The print on the box proves they knew the refrigerators were faulty.
Exactly right, what a crap company.
What box??? The delivery company usually removes that ahead of time.
Thats the hidden message. LG knows. LG is only trying to cover their asses not have customer satisfaction. Scumbag company, scumbag products.
It's just a way for LG to try and save money. Arbitration is cheaper and they are more likely to win as well. I'm not saying that they aren't aware but I assume the driver is to cut their costs on all their products. There is no mechanism to say that someone agreed to their requirement. I think it's insane these arbitration clauses are legal at all.
To think that LG believes that contractual wording on the delivery box is valid boggles the mind. Is the consumer supposed to sign the box upon delivery and send it back to LG?
Grandpas fridge: running for 50 years
your new fridge: broken
A USA Gibson or Frigidaire no doubt.
A lot of the issues are caused by energy saving features.
I bought one of those old ones for $50 at a garage sale as an overflow. Over the previous 12 or so years, the old one has saved my food from rotting in a newer but dead fridge.
They made the fridges less life so you can buy another one when it runs out, and the process repeats
My fridge made in 1923 is still working for over 101 years now. It's working for 4 generations. ruclips.net/video/A3jCds5viNc/видео.htmlsi=k_TWg6YAKFFvTy6a&t=10 Elektrolux L15
No more LG! Good to know. Thanks!
I appreciate the follow-up on this issue. Keep at and pressing them to stop selling junk 👍
Congrats LG. I've been eyeing replacing my 24 year old frig. I was eyeballing your quad section Frig. You are 100% off the list.
Just so you know. I've had my fridge for a decade and it still runs like a new one 😂
They are all pretty much crap.
😂😂
Fridgidare gallery series.
@@vonier13 its just a laywer shakedown of a company and the media likes it. truth is a few thousand malfunctions on a total of tens of millions fridges is not bad at all. nothing wrong with LG products.
When a product has an arbitration clause on the box, taped to the wall, and in the owners manual, that's a good sign that the product is crap.
💯🏆
Unless I physically sign a contract to that effect on paper or online, there is no way putting something on the box and in a manual you can see only after purchase and opening it is a binding agreement.
Or is this part of some stupid agreement you have to sign because you need an account to use some dumb wifi feature?
Never get those kind of appliances. Get an extended warranty with the store if you really want to be safe at an extra cost.
@@zerospace101 they put in the agreement that by opening the box and using the product, you're agreeing to the agreement. It's underhanded and shady.
@@dark14life They can't put something like that on a box and reasonably expect that to be legally binding? Especially when you only see that after purchase.
It has to be a signature or an accept button on a website or something like that, not on a bloody box or manual.
Sounds like a massive lawsuit to me.
And the LG symbol wasn’t?
Keep spreading the word. This company needs to be held to account.
My grandmother had a fridge she bought in the 60's that she had running fine until the late 90's. How?
Because things these days are “designed for the dump” unfortunately
The energy efficiency law required a new design. So a $30 electric bill vs a $5 . what other new tech are we being told to use because it saves the energy or the ecology.
Because now everything is a computer.
@danc2014 saving energy to save the planet, which means tons of refrigerators, plastic and chemicals, being dumped in landfills.
We had a low-end 21" TV bought new in 1987 that lasted until 2021.
How sorry your product must be if you're printing an arbitration notice on the box.
Did you actually watch this video? They mentioned two more locations, and one of them is in the manual. However, the entire video seems to be fixated on the box as a cherry picking news making, and "simple" viewers are concerned that the focus is the box.
@@razzraziel Both of those locations are only accessible / visible AFTER you purchase the fridge.
@@razzraziel the reasoning was explained in the video, I suppose some "simple" viewers may have missed that part or not understood the explanations and examples of other cases like this they talked about.
The arbitration notice needs to be provided to the consumer at the time of purchase. Putting it on the box, taped inside of the fridge, and placing it inside the owners manual is insufficient notice. When you buy an appliance at The Home Depot they do not take it back or return it. You are stuck with it.
s korean companies
LG just wants to sell you a $2K+ disposable refrigerator. 🤔
LG feels ENTITLED to $2000 every year from every consoomer
The backlash isn't worth it.
@@kalef1234i mean they want that subscription money, otherwise how will the hit new record profits every other month…
Samsung also
@@MLTAKOS ?? Subscription money??? what does that mean pls.?
This is what happens when a country does not have consumer protection laws.
LG got fined $160,000 in Australia for advising two customers that they would not repair their Tv's that were out of LG warranty. Warranties are determined by legislation in Australia, not by the companies supplying goods or services. It is illegal for a company to try to mislead a consumer of their rights.
This was really well edited! A very informative and engaging segment, thank you!
Yeah, I love how they are like "we printed it on the box, therefor it nullifies our culpability and accountability". What a load of BS.
LG has had terrible fridges for over a decade. They are an awful company.
Yes! What if you had it delivered to your house. If the cardboard box message was not visible at the time of purchase, how would anybody know?
I hereby state publicly I can not be sued at any time for any reason. What a relief that is I can tell you.
Well that’s a great way to lose customers
@@SubPablum Companies used to send out notices to customers saying that acceptance of the notice constituted acceptance of arbitration.
As a 7 year appliance repairman. That LG compressor is literally the only one I keep in stock on my truck at all time. For every 10 compressors I replace, 6 or 7 of them are LG compressors.
Did you just replace with a standard compressor and reprogram the logic board to accomodate that its not an inverter compressor any longer? That's what most fixes I've seen and had done on my lg fridge.
Literally first job of the day today, a bad LG compressor
@@polygaryd the new linear compressor from LG require a firmware update via a dongle. What I was told my a LG engineer was that firmware update adjusts the variable speed settings. It’s required to update all boards generally speaking. I don’t change compressor types. I know it’s possible but I’m a by the book guy and I put that part that is supposed to be in there back.
@@Torianx69 yeah the dongle programs the logic board. The standard compressor and logic board reprogram is supposedly the fix for this issue. Lg did cover it under a class action lawsuit years ago I thought too. At least thats how I got mine. Stupid fridge then developed a sealed system leak and I said f this fridge and sent it on its way. 2 years for a compressor and then a sealed system leak at 4 or 5 years old. I thought A fridge shouldnt give me this much trouble and hucked it out the door.
Why do 9 out of 10 appliance repair companies refuse to work on out of warranty lg or Samsung refrigerators?
That’s exactly right, I too never saw the box!! I bought an LG Washer, Drier and Fridge when we moved in Jan 2022. We opted for white glove delivery which included unpacking and setup. All of the packaging, tape, notices and labels were disposed of by the delivery company. They did leave the manuals.
Thanks for letting us know
A good question for LG would be: "Did you only begin putting arbitration notices on the box and fridge AFTER you knew there was a probem with the compressors?"
Oh 1000%
You can't force somebody into an arbitration clause after purchase lmao
I can't sell you a product THEN tell you "oh by the way you're not entitled to your legal protection anymore because I decided after the fact"
...... He means for new customers. @@tedkaczynskiamericanhero3916
I can fix my LG product. Hmm, seems to be fixed. I did not and will not buy LG again. I do have their brand on my TV. Won't buy them again after seeing how they are treating people.
We need the courts to tell companies they can't sell garbage to people. Kinda sad.
Instead, they are using evey last resource to "Get Trump"
E🚙V Manufacturers:" umm Hold our 🍻beers...,
Arbitration should be illegal. Period.
I guess I got lucky, I bought a home in 2009 and filled it with LG appliances, refrigerator, stove, microwave, washer and dryer. All of them are still running strong today. This will give me at the very least, a moment of pause on future purchases though.
@@Shadow_Banned_Conservative This has all started to happen at once in the last few years. Samsung started it about 2010 with cheap parts then the others saw Samsung get away with shoddy goods and followed a few years later.
Great segment, very useful ! Thank you NBC.
I'm still using my grandma's Westinghouse, circa 1950.
The top freezer isn't the greatest, but the shelves, drawers, door handle, hinges, rubber insulation are all in great shape & I'm in there every day for a beer or two.
In a weak moment I advertised it for sale in a local paper, but I had a change of heart. When people called, I told them it was already sold. I'm so glad I kept it, I love it!
If their focus on customer satisfaction is paramount, then why are they still intentionally selling faulty units for so long after discovering the problem?
because that line is a load of horse crap they don't give a rats fart about any customers and never have hence the fact that they din't show them the box and only allow them to see the paper after the customer already bought the product they are a shady predatory amoral company driven by greed
$$$
Because they sell them to Californias that can’t tell if it’s the fridge or grids down again.
I don't think it's intentional. No company wants the backlash of social media discovery that their fridges go bad within a couple years. Likely the compressor build is sourced from another company who is cutting corners.
Sounds like the American Consumer needs to spread the word about LG Refrigerators and cancel them altogether.
So I can decide nobody can sue me? I didn't know that was an option.
I'm wearing my "can't sue me" shirt all the time.
@@JonasWilmsmake sure it says "by reading this shirt you have agreed not to sue" lol
Yes that's why some places make you sign something before you go into them. Haunted houses are known for this because of accidents. You can still try I guess you could call a bluff if they didn't actually legally go through the arbitration process
@@GerryRRLOL! I love that!!
@@sabre5807that’s a waiver, this is an arbitration agreement
I remember my grandparents having a Frigidaire refrigerator. They bought it in the 50s.
It was later given to my aunt in the 70s.
In the 80s my brother acquired it after her passing. He had it in his garage till the late 90s.
He gave it to his son. It's working fine in his garage to this day.
Meanwhile, the 1956 fridge I inherited from my parents still works perfectly.
If this happened in Korea, LG would be offering apologies, bows and a new refrigerator.
You are exactly correct, I can say that having lived there. They could care less about us problems if they happen here. If it was in Korea the issue would get fixed.
Actually no
I'm Korean and LG is a shit company here as well.
@@anonfilly7335 This is the best response about the company. I hope people all around the world will stop buying their products and bankrupt them. Disclaimer. I don't own an lg fridge and I will never buy one because of the way lg is cheating people.
@Repent-and-believe-in-Jesus1 Christianity is not an American religion.
If this happens in Korea, LG wins. You have no clue about the Korea customer protection law.
Korean companies need to learn that they cannot behave like a scammer in this country. LG will be paying many millions of dollars once the US consumers sue hell out of LG.
Why are attorney generals not prohibiting these clauses from being legal? Or politicians? I think I answered my own question
You can't contract out of your obligations in most jurisdictions
It's "attorneys general", not "attorney generals".
And just because a clause is written into a contract, doesn't mean it's legal. You can't waive your liabilities/obligations like that. A company could hide "we reserve the right to take all your money" in the middle of a contract, and even if you sign it, it doesn't mean they can actually do it. That clause would obviously be voided, and in some cases it could void the entire contract.
Because they have to run for office and solicit donations from the executives from those very same companies in order to get their office.
Federal case law strongly favors corporations when it comes to notifications of this nature. I'm not going to suggest that printing it on a box that the consumer is unlikely to ever see will pass muster, but, sadly, I wouldn't be surprised if it does. You may have tighter laws in your state, but at the federal level, using a product after notification implies consent, and the notification process only needs to be "reasonable." Companies don't have to prove that any specific consumer was aware of the terms and conditions. They only need to show that they should have been. Most companies put their terms on a sheet of paper inside the package such that a consumer must purchase and open the product before they can see the terms of use and the courts have said that's fine. For many products printing those terms on the outside of the box would be an improvement - just not for kitchen appliances in the US market.
LG's method of notification notwithstanding, requiring binding arbitration for consumer product disputes isn't inherently unreasonable. Most states prefer that to clogging up the court system with thousands of petty cases. Most states allow companies to require arbitration in lieu of civil tort, and most companies take advantage of it. LG is the norm in that regard, not an exception. It can be better for the consumer too, since the costs are lower. Realistically, few people will sue LG over a $2000 refrigerator because the legal fees will far exceed the damages you can expect to recover. While we often hear about losers being forced to pay the winner's legal fees, that's actually pretty rare, and judges usually only do that when the loser's behavior is so egregious that it never should have gone to court to begin with. Arbitration costs CAN BE quite modest if you win since the loser customarily pays the arbitration costs. It's also far more reasonable to go to arbitration without a lawyer since arbitration doesn't usually involve all the procedural hurdles that courts require.
Hyundai cars catching fire, KIA cars stolen, LG fridge not working, samsung washers exploding.
what they all got in common????
Thanks for the heads up on this brand! Thankfully there are many others to choose from.
I got one a couple of years ago, but i don't know if it has the problematic equipment.
I'm definitely going to keep this in the back of my mind if it goes out in a couple of years.
The problem with class-action lawsuits is that the lawyers make 10s of millions while the real victims get a check 2 years later for $3.78.
That's what happens when you use courts to regulate businesses instead of having a proper government agency do it.
You mean a regulator @@pendlera2959
@@pendlera2959I can’t decide if the fact that you have faith in any government agency is laughable or just sad.
Received a check for 34 cents from some class action suit. Probably cost $10 to send a check.
So true
An Arbitration notice on the box tells us that it knows there's a problem already.
I think most companies try to force arbitration on their customers, they all try to avoid being sued in court.
It gets shadier because LG often fixes these issues in South Korea under warranty. I'm from Korea and I would pick Speedqueen over LG 100% of the time.
They all do this. It's very common practice.
Not really. Most companies do it. I guess its just a shitty loophole in a law that supposed to give them advantage in cases like this one.
How about fix the crappy components and make a quality item 🤷
In my case with a different brand, I got a replacement after 2-years of constant repairs under its instructions. I'm happy after all. Replacement is expensive but a powerful option to protect the brand name, I think. The news broke out with many people unhappy with how LG has been dealing with the issue, and I am not so sure if I want to buy a LG product at this point.
Thank you for doing actual investigative journalism. It's always a breath of fresh air when news companies are doing this instead of helping the Corporations/Government cover it up.
Fun fact, you can still sue even if you sign a paper saying you can’t.
True. Companies do this all the time, but at the end of the day, you can't agree to something that is illegal in the first place.
Same thing applies to “warranty void” stickers. It’s illegal to void a warranty over those.
Out-boxed by a box. Prior knowledge of a defective product creates an act of fraud.
Absolutely.
I had a Maytag fridge run for years trouble free and have had the same experience with my current Whirlpool fridge. Neither had ice makers as I’ve heard those are prone to causing issues in any brand of fridge.
The compressors they used last just after the warranty runs out. I had to buy a new compressor for mine when the fridge was at 3 years old. At most I think I'll get some more time of it because at that moment the prices for fridges were insanely high so I chose to go the route of changing the compressor and keeping this one for now but even now I notice it tends to freeze my food despite the fridge portion being set at 46 degrees which is the highest degree you can set it to.
I had literally bought an LG. The delivery guys arrived and left without even calling me. I just got a message saying they couldn't deliver. After many phone calls complaining, it was rescheduled for 2 weeks later. In that time, I came across the original video about this problem. Looked into it more and then got a refund before they delivered. I got a Bosch instead. Thank you guys for saving me a lot of hassle.
This type of shabby fraud is too common. Ashley Furniture is terrible for defective products, and a nightmare if you refuse delivery (Edit, Glad you caught on before you were stuck with it)
Congrats
SAVED!!!!
I have 1 Japanese made fridge for almost 20 years already without any problems.
I work on TONS of Bosch.
Made in China like every thing else.
People think Bosch is something else. In my honest opinion, being in the appliance repair industry, Bosch pays for their reviews.
My LG’s compressor died 6 months outside the warranty. $950 for the parts, $1k for labor. The fridge was $2k. The sad part is, my grandparents died with the same refrigerator that my dad grew up with
Why wouldn’t you just buy a new fridge rather than repair it for the same price as a new one. New fridge new brand
So why did you not buy a new fridge? I had a similar issue with LG. I was told by people any repair to the LG would be costly and would take considerable time. I went out and got a different brand. Paying $2K to repair a $2K fridge when you can get a new one for the same amount seems a fool's errand.
That’s BS, LG sells flat rate for $350.00 and that includes compressor , filter drier and labor!
@@jerrylundegaard2592
If you call LG , they will sell you flat rate. For fridge is $350.00 and that covers compressor and labor!
How much did that fridge cost when your grandparents bought it? Adjusted for inflation, what would that fridge cost now?
What about the dryers that never dry? High Efficiency (HE) driers that require 2-3, 60 minute runs before the clothes are dry when it used to take 1? Multiple repair attempts and we're left with "that's just how they work now".
Dang it! Bought LG Fridge on June 15, 2020. It just died completely. Guess I'll be part of the class action.
Hmm, sounds like my next household appliance is not an LG.
LG is fine, just don’t get a refrigerator from them unless you choose to boycott the entire company. Each company has their niche products. You’d be better off researching before you buy big appliances. For me, my downfall was not researching because my house was being built and it needed furnishing; was tired of researching everything.
Also no to Samsung for kitchen appliances. Tv is fine.
Buy German Bosch they actually make good stuff
@@Avacado721No to Samsung washers and dryers too.
@@williambills3260Especially their dishwashers.
When I need a new fridge it won’t be an LG
Why not? They have a 20 year lifespan! (don't ask why they only warranty it for 10 years of that, then stick legal jargon all over the packaging)
Stay away from their washing machines as well. I do have an old LG TV that still works but no moving parts in tvs.
Their washers are very well built contrary to popular belief.
@@Ikey04-ge9gy I can't tell if what you said was an epic self own or an epic troll.😁 I'll give you the epic troll.
Samsung is no good either. Or GE. Nothing is built to last cause it doesn’t make financial sense for the companies. They still profit even with negative publicity and repairs. It’s baked into their projections.
I have this same fridge and had the compressor serviced after 2 years under the extended warranty from Home Depot. Service tech from LG said these compressors go bad all the time.
I had one of those fridges. I never buy the extended warranty but this one time I did. Their inability to show up to 3 appointments to repair forced the warranty company to issue me a full refund.
Knowing that they had full knowledge of the defect yet continued to sell them and not make good on their warranty has me refusing to buy another LG product.
Wait...
So if a company writes on a BOX that you can't sue them, then you can't???
A) sounds sleazy
B) that company needs to get boycotted yesterday
Done. And I'm sending LG nasty letters calling them on their dishonesty. I'll never buy another product from LG no matter what it is.
Every company does the same thing. People are mad at LG because they are offering a warranty. The other companies just don't offer warranties.
Just quit playing directly to LG for their products. It's that simple. If you don't like a product of service, dummy pay for it.
@@Jimster481 huh? I can't find a new fridge that doesn't come with a warranty. People are mad at LG because they're paying $1500 for a fridge that fails in 2 years at rates far higher than other brands.
@@Jimster481 Which refrigerator company doesn't have a warranty? Pretty sure people would still be mad at being sold a faulty product that constantly needs repairs, even if the company didn't offer a warranty.
The fact that they are spending money on fighting legal instead of sending new fridges out or extending warranties is telling of how large the situation is
McDonald's spent tens of millions of dollars fighting that old woman who was hospitalized with burns from their coffee rather then just paying her 30k in hospital bills.
Corporation sucks
@@WizeGuyz2023 they fought her because she immediately went to sue for pain and suffering, for her it wasn't just about medical bills.
@@tigermike74 She sued because they wouldn't cover her medical bills and knowingly sold a product that was way too hot.
They had been warned prior by other customers that their coffee was being sold at a temperature that would cause burns.
If you knew how many whole home Dehumidifiers are running that LG compressor they sold so many to HVAC OEMs
@@tigermike74 You have clearly never actually read the real story. The woman suffered second and third degree burns to her crotch. The coffee was literally 175-190 degrees Fahrenheit, otherwise known as just shy of boiling temperature. The folds of her labia were literally burned and fused together. She wanted her medical expenses, Mcdonalds tried to fight it. She was initially awarded millions in punitive damages that she didn't want because the jury rightfully saw how messed up she was, and it was shown in court that serving the coffee to customers at such a dangerous temperature was common routine. It was later appealed and the amount was lessened.
You were so close to having the right take, but you clearly have no clue how bad the actual details of that case are. People like you are why PR firms rake in billions of dollars a year, because it clearly works.
We are about to finish updating our kitchen with new appliances and they certainly won’t be on our list.
What perfect timing to watch this video.
i had that happen to me on a samsung fridge. failed on in 3 days. asked for repairs, they didn't create a ticket. on day 8, asked why there was no tech, said there was no ticket, so they said they could have a tech there in a week, but the refund period was only 14 days. asked for a refund instead.
got a lg fridge, which i've had for 6 months now without issues, but now i'm worried about it failing within the next few years.
Just don't purchase LG products anymore and tell everyone else to stop buying LG stuff
Their phones are trash too. Bought a V2 brand new and it operated super slowly until it just died 8 months later
lol.emotions running wild. tens of millions LG fridges in the usa , a few thousand malfunctions is acually normal and not bad.
Never had issues with any of my LG appliances... Just saying or phones... Sucks they aren't made anymore phones were amazing for the price. But I also don't abuse, follow the manual and perform PMIs on my equipment... So you know... Follow the manual, you also have to have sufficient airflow around any fridge btw... The heat has to go somewhere, most people with fridge problems have them boxed into their cabinets...
Will NEVER Buy another LG product! What a POS company!
Door fell off our stainless steel LG fridge/ freezer & hit my daughter in the head, narrowly missed her 2yr old son standing next to her … after a total of 40 emails, yes that’s 40 emails to LG they blamed us for their “faulty” fridge door hinge… all we did was open the freakin’ fridge door! … wld never have another LG appliance in our home … from CHILLED OUT … Sydney, “Down Under” Australia 🇦🇺
My dad had a LG tv a fee years back. After a couple years of owning it the tv updated and took away the tv’s smart tv capabilities. POS company is an understatement. In my line of work I have a ton of people always asking about appliances and I always say 1 thing. Stay away from LG.
That has no effect when all companies are doing it now due to the complete lack of corporate regulation (i.e. accountability) in the USA today...
Good luck with that. They and Samsung make nearly every panel used on modern TV’s and monitors.
The washers are good. Their fridge line up is bad
This is not to defend LG. But as consumers we have the responsibility to choose the products we buy. We need to take extra effort in making our decisions.
A lot of people choose based on visual alone. Definitely a factor to consider, but nobody ever checks reviews. Or forums.
Definitely a problem to release faulty products. But we can do our due diligence, and purchase things based on reliability, brand trust. Like we used to.
The fact they put that notice in the manual and on the box tells you they were expecting to be sued. They knew the product was terrible and lied about it to sell it.
As a refrigerator salesman, and someone who works with the refrigerator delivery people a lot, they actually unbox the fridges in a warehouse and ship them without the box, they don’t even unbox it in the home, so if the consumer gets the fridge delivered (most people do) they have absolutely no way of ever seeing the box at all
That seems the opposite of my experience. Only floor models seemed to come unboxed. New ones were delivered boxed and opened at the home, to protect them in the truck. I have had to turn away an appliance before that was damaged, supposedly in the truck on the way over to my home.
@@Shadow_Banned_ConservativeI work delivery for an appliance retailer. We unbox in the warehouse so we can inspect for shipping damages and replace it with good inventory if need be. Some companies prefer to deliver in the box because it's easier to transport and at least a little less likely to take incidental cosmetic damage. Unboxing in the field sucks though. A mountain of trash that has to be transported for your entire route, longer time at each stop, no way to fix it if you do find problems.
@@Shadow_Banned_ConservativeI delivered refrigerators and we unbox them at warehouse to make sure they aren’t damaged.
Company I work for delivers with the product unopened and opens it at the truck at the street for inspection.
😂😂 this statement is completely untrue, and if it IS what you are used to, then you are used to doing it wrong.
I install appliances for a living and one of the main refrigerators I replace are LGs and the customers always go into long rants about how much they hated it. The company I work for refuses to sell LG for this very reason.
One of the largest appliance sellers in my area is also done with LGs. They don't want to sell them nor do they want to deal with their terrible warranty and service department.
Sad part we have one build by the same bunch. Different name and piece of junk also. We were at Best Buy just looking . Opened the door on a LG, salesman told the wife and I. Please don't buy that junk. When we told him we had so an so brand. That's when he told is its the same fridge. Ours dumps water everywhere on defrost mode.
@@Pete-from-Tnwhat's the other brand beside LG
@@Pete-from-Tn almost all brands have their appliances manufactured by Midea these days
Bit unrelated but I got an LG at a big chain store (I won’t mention the name) right before Christmas and purchased an LG 65 inch television. It was for an extremely low price because of the sale. Anyway the sales associate seemed to try to talk me out of the LG, to my surprise. And really pushed for the warranty, saying that “this was a Christmas sale model” 😂 okay buddy. But yeah maybe he has a lot of returns of LG products in general. I have always like LG products myself and the TV has been good. Only complaint is when there is a black screen displayed you see some areas have blotches of grey. Like large patches on one side of the screen and they are large like the size of your hand. But that’s only on black screens. So as soon as it is actually displaying anything it looks great and you can’t see any of that.
keep doing real journalism!
Refrigerators and freezers today are the worst! My wife and I have a Montgomery Wards freezer that my parents had when I was a kid, it is over 40 years old and going strong. Please bring back the good old days.
The problem with older more durable appliances is that they required more maintenance and upkeep from the owner. Older fridges lasted longer, but you had to de-ice the freezer and there were warm spots in the fridge that as the owner youd eventually learn and avoid. Newer fridges are fighting these problems but working backwards on others at the same time.
I see that a lot of comments involve how good appliances used to be. Here's the difference: all my 60's, 70's, even some 80's appliances were made in the USA by American labor standards, and made to last. No fancy gimmicks, just sturdy, boring appliances without the bells and whistles now that are guaranteed to fail. We live in a disposable world; it's so distressing.
I never had to de-ice our 70" s copper tone Sears fridge. You may be thinking of 1950's and 60's models.
I have a fridge/freezer combo and a standing shelf freezer that was left with our house we bought 2 years ago. The models are nearing 30 years old. I knew I hit the jackpot when they left them with the house. They were filthy, disgusting. The standing freezer needed to be defrosted and bleached badly. But we cleaned them up and I'm so thankful to have some old appliances along with our new ones. The fridge is inside my shop and keeps everything ice cold on the economy temp setting. I have avacados that have lasted a month in my shop fridge. Cabbage, oranges, cheese, milk. I had a milk last 10 days past expiration. They're old Kenmores btw.
whats worse? my dishwasher says she can't wash the dishes anymore!
LG: Our focus on customer satisfaction is... on the box.
😂😂😂
Hi LG, we're listening and we need a new fridge soon. It's going to suck for your company if everybody else reads this and needs a new refrigerator as well.
I often get these questions coming across my neighborhood feed online. I'm going to have to present to them this problem with LG refrigerators, and so on, you know how this goes....
I have an older fridge that I got from a church friend last year after I determined my previous one was beyond economical repair. That one failed even though it wasn’t even five years old, and my home warranty didn’t cover even repairing it.
After seeing this report, I’m not keen on replacing this reliable unit any time soon.
LOL you can't just put an arbitration notice on a box. If the law worked like that I could drive to LG and put a box on their front desk that says "I own this building now."
Lowes doesn't even bring the box into your house
Smartest comment of the day
I did. I have two buildings now...wish me luck on my third. ;-)
Meanwhile my 1960s GM Frigidaire that I got from my grandparents house is still cold enough to reverse global warming.
my 1952 Frigidaire is still humming along with only 2 repairs in its whole life... and only one was related to the refrigeration part. Just a bum capacitor when it was almost 50 years old.
😂 omg this comment had me rollingg
@@1987Flaka BTW, our local Grange Hall has a "Monitor Top" (small commercial @ 18 cu ft) from the mid 30s that survived a flood in the mid 50s because the compressor was on top. It was still in use last I looked 2 years ago. A friend has the smaller version (7 cu ft) from about 1934 and it's still keeping his beer cold. Neither one has a full freezer, just an ice tray area.
And it Also costs you a fortune in electricity to run, you can probably buy multiple LG's for the wasted energy.
@@JaapVanderHorst You might be amazed at how thrifty these old things are. I have measured a few just for that very reason and I found those vintage units to run less than half the monthly Kw and, in some cases, almost 25% of power draw. Bottom line is no fans, no defrost cycle, which also means no dust accumulation on the outside coil to diminish efficiency. As long as the door latch and door gasket are decent you can relax. The flip side is you will need to do a manual defrost every few months.
This is mad. In the EU, consumers cannot be required to surrender statutory consumer rights. Any box, label, small print which tries to do this is nullified. European LG customers are filing & winning court actions for their faulty fridges.
Wild....my first lg lasted 14 years and my second is now 4 in? Never had a problem.
You can 't force arbitration by making a notice, it must be signed with informed consent in most states implicitly to prevent companies (like LG) from abusing it.
Also, you can't just put anything in an agreement and just expect it to hold up in court.
Unless it says, by purchasing this product you agree to these terms and conditions.
Forced arbitration clauses should be illegal. You should not be able to waive your right to a trial
@@Mikey-ym6ok For that to work you'd have to sign off on that agreement, at the very least have access to it, prior to purchasing. Arbitration notices on boxes, inside fridges and owners manuals don't provide a mechanism for consent.
A lot of employers also make you sign an arbitration agreement when you accept a job offer to keep you from suing them when they rip you off on your wages. Every company that I accepted a job offer from that tried to force me into an arbitration agreement I declined right on the spot! If they're pulling that BS on you, then they're gonna try and rip you off somehow!
I had an LG refrigerator compressor go out. I called and they gave me phone numbers to LG repairmen in my area. Not one of them would come out. They all said that they would not work on an LG refrigerator because the replacement compressors were crap. I'd love to get in on this lawsuit!
I had exactly the same thing happen. We threw it away after 4 years and bought a Kitchenaide.
Exact same thing happened to me.
The repair techs hate it because the compressors fall again and again and the owner thinks the tech didn't do their jobs right.
It's totally criminal.
Same here. My compressor went out and repairman said get another fridge 😢
@@carwai it's cheaper just to buy a walk in freezer cooler combo
Omg same here. I need in on this law suit
Informed consent.
You can't agree to a contract if you don't know it exists. Putting it on the box is not acceptable because the box is not preset at time of purchase unless you are loading it on your own truck at the store, and even at that, the box it likely not in front of you.
How do I sign up for the class action? I have a fridge with this compressor, it's only 1.5 years old and starting to make more noise. I want LG to not only warranty the fridge, but also the contents of the fridge. Eggs and Milk are expensive these days.
This episode is a good advertisement for being a Costco member and buying major appliances through them. I'm just a member, but Costco does a great job of taking care of customer problems.
So many companies like this need to be put out of business.
I remember when I was a kid we had a Frigidaire that lasted 20-years, or more.
Absolutely, my fridge lasted over 30+ years without any issues
not anymore they are terrible too now.
My parents moved to Puerto Rico in 1974 and took their 10 year old Frigidaire with them, that thing lasted another 14 years.
I still have (and use) a Westinghouse refrigerator that my dad bought in 1947. Never serviced -- works perfectly.
These new ones save the planet tho!
Well I just bought an LG couple months ago , nice 👍🏽
We have a Sharp (a real japanese factory built Sharp) refrigerator since 2011, it is running strong and stable for 13 years now, shows how garbage quality everything has become these days.
I was getting ready to buy an LG fridge. Not anymore thanks to this video. Thank you
Same.
don't buy a Samsung either
The new LG fridges have an updated compressor design and use the newer refrigerant so *should* be more reliable. That said, do you really want to deal with this company if something does go wrong?
@@trevordoeshalloween5994Samsung fridge is easy to fix you just have add heat element but avoid the ice maker for all fridges
YOU SAVED UR SELF A HEADACHE ITS LIKE BUYING A NISSAN AND THEN GETTING A BAD TRANSMISSIONS@@StaceyRows
My parents bought a new General Electric refrigerator in 1958. It lasted well into the 80s before they finally got rid of it. Today, you’re lucky a refrigerator lasts five years.
Planned obsolescence.
I bought my fridge new from Sears in 1993 and it's still going.
I know of the old monitor tops from the 30s still running
Sorry I got rid of a fridge I bought in 1983, it still worked great when I renovated the kitchen and went stainless all the rage.found out Durable goods are no longer durable.
These greedy companies cannot make the amount of money they want to make unless their appliances are breaking down at the two-year mark.
I bought an LG fridge/Freezer in 2000. It lasted until 2008 when the comprssor and ice making compartment were both failing. Luckily I had taken out an extended warranty which paid out for a similar replacement. I bought another LG and that also lasted 8 years until the motherboard failed and a replacement was no longer available. That was also covered by an extended warranty and once again I got paid for a similar replacement. The next time I went for a Samsung instead. That's eight years old this year and so far fault free but I still pay for an extended warranty for peace of mind. Coincidentally, a friend bought the identical LG model to mine in 2000 and it's still going strong. I think 8-24 years is a very reasonable lifespan but yeah, they're expensive to replace when they fail so I think paying out for an optional breakdown insurance is well worth it for me even though the total cost is more in the long term.
I've caught companies violating labour laws and when I brought it up they said that they had to follow company policy...
Company policy does not overrule the law. Company policy does not negate the law.
Company policy does not protect the company from legal challenge.
Going back to the issue of the box not being seen, I've done deliveries for a few companies. Boxes are there to protect the product and will often have marks that would make the average consumer question if something is damaged even if the unit is fine. So aside from the fact that many boxes wouldn't fit through a standard door, and their need to minimize wasted time taking boxes out of the home, it is also to avoid those kinds of questions and refusals of units that are fine but have marked boxes.
Companies' responses for the press:
Before: We have not been notified.
During: We do not comment ongoing litigation.
After: We do not comment court decisions.
“We love our costumers and make the best product, we would never lie”
My LG linear compressor fridge died after about 5 years of use, I called repair contractor, they did some tests and said the compressor was dead, repair cost was about $1k. The repair crew also mentioned that LG fridges with linear compressors have one of the highest failure rates, if not the highest, based on their experience.
I made a point to never buy LG fridges again after that.
I bought a Kitchenaid from Sears back in 2007, it's still running. But a long time ago things used to last, even those old fridges (60s, 80s) that were created to last, but now they build them cheap and build them to break not long after a warranty expires. And we aren't even talking about cheap Chinese junk. I try to stick with Japanese made stuff if at all possible.
My 34 year old GE fridge works just fine
I own all maytag, all have worked amazing now for 10 years. One thing went out on my fridge but it was super easy to fix myself and was only a $15 part
Same here. They came out about 4 times and then said it’s not coming back to life. It’s dead and they gave me all my money back except the $99 first call out fee. I felt ripped off from Seats and LG. They know what they are doing is robbery.
No 10 year compressor warranty?
Wow!
How can private company decide you can't sue them?
Because the box says: “Cannot sue, triple stamped it, no erasies, touch blue make it true.”
Because they fund politicians .
I legitimately cannot fathom this. I am 29, and my refrigerator is older than me, with no signs of giving up the ghost. For 2 to die within 5 years is insane.
Arbitration mandates should be illegal because companies abuse them.
My old fridge finally bit the dust, and I'm having a hard time picking out a new one. It's not just LG, though they seem to be the worst followed by Samsung, but none of them are made to last unless you want to spend a lot of money.
@@orome9793 Panasonic is a solid choice, Daewoo, Whirlpool and G.E. are good as well.
You may be killing your electric bill. When I replaced a 30-yo (remember Harvest Gold?) fridge my bill dropped by $15/month.
My grandmothers old "automatic" wringer type washing machine still runs and washes clothes, and it's older than me (i'm 60 this year). Just don't get a finger stuck in them rollers. They just don't build things to last anymore. Fridges, washers, stoves blowing their glass doors into their owners etc. Everything is made cheap and crappy, but you pay as if you were buying something that would last 60+ years... and end with something you're lucky if you get 2 years out of.
I always ask companies to drop their arbitration agreements if they want my business.
Wow I had no idea LG had turned into a company that sells corrupted faulty products. This will have a huge knock on effect ‼️
Yea I’ve never had a problem but now I would be hesitant! Especially if they are not going to work with folks.
I have an LG Android phone that I'm about to replace. Let's just say I noticed that LG products, regardless of what they are, are prone to misbehavior. I've experienced LG TV's in hotel rooms. Some of them don't turn on with remote control. Or change channels.
@MisterMikeTexas I got rid of my LG phone years ago. I literally went outside after getting my new Samsung phone and smashed my LG Phone on the ground. Never again! Samsung across the board from now on.
@@societynewsnetwork5973 DON`T buy a samsuck refrigerator! We have been stuck with a French door model and the ice maker froze up every few weeks. Home Depot replaced it 4 times under the extended warranty we bought and we replaced it once before giving up and turning the ice maker off. Thousands of people on a facebook group with the same problem!
Many parts of many companies are produced on cheap labor and with very generous quality standards.
Most parts have to be released with a formal deviation to be shipped and used on the assembly lines of these companies.
The completed product in this case, the fridge is not 100% inspected because the received parts "were verified" before shipping.
Every company is like this, big numbers produced and shipped and no time to make sure everything is everything is right, because is a "competition"
My lg fridge and freezer combo is 9 years old, using the same liniar compresor with 10 years warranty and never had a problem with it. The product was bought in Europe.
I have been through 3 new fridges in 8 years and finally bought an old used early 90s fridge that works perfect. New appliances are junk. I had my first washer and dryer last 25 years and every new piece of crap since only lasts a few years to 5 at the most.
LG has a pretty good reputation that has been needlessly tarnished. I wonder why LG chose to spend money on designing, printing, and placing arbitration notices on and with its refrigerators instead of just making a quality product?
The fact that companies feel the need to include these notices on their products is a red flag- but sounds like it's getting commonplace.
Yes to this! I just bought a new LG TV, based on their reputation. Now, I'm second guessing that decision.
Because ink is cheap.
@@tomrogers9467 Class-action lawsuits are not. Neither is the hit that their reputation would take. This situation could cost LG a fortune in the long run.
@@TeamPaul17you’ll be ok… LG and Samsung are terrible at mechanical products like washers, fridges, dryers, washers etc.
Our Kenmore (made by LG) refrigerator stopped working after an electrical outage. I found out this can be caused by a bad motherboard. I removed the motherboard and read online that most techs just replace the board to the tune of $300 or $400. What I discovered was that there is a soldered in fuse which is then not easily consumer replaceable. It's the same style and amperage as a common microwave fuse, which I had several of. I also happened to have a fuse holder of the appropriate size. So on a Sunday afternoon I carefully desoldered the factory fuse and soldered on the holder and installed a new fuse. This is a $900 refrigerator and I wonder how many end up in the land fill because people don't want to spend $400 to fix a used $900 appliance...when all it really needs is a $1 fuse? The fuse did it's job protecting the appliance, but really should be consumer replaceable.
Same with Samsung, or any other out there. We don't deserve this planet.
P.S. absolutely everything you return to big stores, Walmart, Best Buy etc... they end up at recycling, no matter even if you didn't even took it out of the box... ABSOLUTELY EVERYTHING goes to recycling, I know because I work for a recycling company.
Ĺĺp
Why would they solder a fuse instead of spending a couple pennies on a holder/fitting to make them easily serviceable? Or is that normal for these kinds of fuses? Also to then not make the existence of said fuse readily apparent to repair folks.
Problem is that it cost hundreds just to have a service guy show up, and most folks can't do it themselves. So if the part is one dollar or 300, it is often more economical to scrap the fridge and get another. But it sure is insane.
@@sigilbaram It normal to make things not customer serviceable. Most electronic devices are a pain to service. Making sacrificial parts not replaceable or removing them entirely from the design is part of the trend.
Crazy I’ve had the same whirlpool fridge freezer that I was using as a child 18 years later
Same happens with my fridge compressor failed within 1.4 yrs
This is INSANE. This is literally happening to my girlfriends LG fridge right now! My mind is blown right now at how relevant this is.
What's insane is that there is so much fridge competition and LG thinks this isn't gonna seriously hurt their brand and reputation. So many people are already choosing Kenmore and Samsung fridges.
@@ljeans531 Samsung is just as bad
LG and Samsung suck for appliances. Ultimately it's up to customers to hold them to account and it sounds like the party is getting started.
@Ziegfried82 Actually samsung has been improving a lot in the last 5 years. Sure they had a bad reputation but they are going in the opposite direction of LG
Don't put any money in a women whom will not have your children