American Airlines EMBARRASSING First Class - London to New York
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- Опубликовано: 30 окт 2021
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Airline: American Airlines, AA
Aircraft: Boeing 777-300ER
Aircraft registration: N722AN
Flight date: September 2021
Route: London Heathrow - New York John F Kennedy Airport
Flight numbers: AA101
Seat: 2J (First Class)
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Music:
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Editing: Nonstop Dan
Animations: Nonstop Dan and Samuel Wider
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This is a full flight review of American Airlines international Flagship First Class cabin on their Boeing 777-300ER, also known as 77W, 773, 777, from London Heathrow Airport to New York John F. Kennedy International Airport. This video shows the onboard experience including the meal/food service, the catering, the drinks - alcohol, champagne, the service, the seat, the bed and bedding from Caspar, the recline, the desk, the wifi, the entertainment system and more. It also discusses the best seat in American Airlines business class onboard their 777-300ER.
This video and its sound are protected by RUclips copyright, and any unapproved use in other videos will be reported.
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Have to remember this is Covid times. Glasses take too much to clean
I like your post covid haircut
Do you use Keeps?
Because airline CEOs think everybody wants super cheap air fares ,they decide to cutback on everything else and now air travel is like riding the public transit in a very bad neighborhood
You make me not want to ever fly
The fact that you can get into trouble for reviewing the airline, says everything you need to know about them lol
Not wanting and banning constructive criticism is a clear indication the airline is not interested in striving for excellence for their paying passengers.
He made a general statement about ALL US airlines not being happy about reviews - not just American.
It’s actually more about not being to video/take pictures of cabin or crew per FAA regulations lol
Source: trust me bro
The fact that the airline is American, is everything you need to know
Summing up AA's first class service: "I expected nothing and I'm still let down!"
@Chae Seungha 274🇰🇷 it’s no nut november
I don’t expect much out of America anymore. Shitty education, expensive healthcare, school shootings, shitty service but everyone expects a 20% tip, race riots, obesity, crumbling infrastructure.
Great line. I shall steal it for future use. Thanks.
Juan Trippe
Substitute any American publicly traded entity providing goods or services and this still applies.
The $10K price should have been the first red flag for an 8 hour flight.
I admit I only make short flights when I fly at all, but the $10k shocked me
@@kirbygene it's 19K for JFK-BKK
for 10k you can tour asia lmfaoo
I just read an article about how AA flight attendants are fed up with trying to offer good service in the upper classes when they are so understaffed and the top execs are more concerned with budget than service.
I’d be mortified if I had to profusely apologize to a 10k paying customer for not serving them champagne in a glass flute. They’re wonderful people and this is a sad reflection on the company they work for. Must be so frustrating seeing the airline fall to the bottom.
Nice video. I would never spend 10.000 dollars for a flight that lasts 8 hours and I find it ridiculous that they charge for WiFi after you paid the price as above.
I would never spend that much either. I hate flying just because economy is like a cattle car
Most of the time you don't have to. If you fly a lot you can usually either use a "system wide upgrade" from a business class ticket or buy the flight with miles. And they aren't always 10k either, I've seen it for as low as 3k on this route (but rare).
Wouldn't it be nice to be so rich that it wouldn't matter how much something costs.
@@t0kigh02t7 Actually no - because this type of 'thinking' will switch your brain off to understanding the concept of 'value' and turn you into a brainless wasteful fool. And you know what they say - A Fool And His Money Are Soon Parted
He didn't spend near that much. He said that he got a crazy deal with a co-booked ticket out of Casablanca. Bloggers often mention the HIGHEST possible listed price EVER that no one EVER PAYS anyways. Like: "This is worth $$$".
I'm a retired US Airways, now American, pilot. I would never want to fly any US carrier in First. It's so embarrassing that they represent themselves as such! I wish they would change, but I don't see it happening....sadly!
How are the weather delays treating you?
The issue I feel is that people these days set their expectations too high when traveling. I just sit and let it flow.
@@ticoguy05 In economy that's all you can do.
@@ticoguy05 But for the same price of the ticket, first class is much better in others airlines than American especially Asian and Middle Eastern which are the best.
@Chae Seungha 274🇰🇷 that is very true. Many business class are in competition with economy. I say this from personal experience.
I just can't believe that anyone would actually spend $10,000 on a flight no matter how rich they were. $10,000 for a pair of pajamas, slippers, gross plastic wrapped food, a low class fight attendant, and plastic cups. I should start my own airline company
Having lived in Asia for over 30 years I can catergoriclly state that flying any american airline is sub par by comparison..... embarrasingly so... unfriendly interiors of the aircraft... poor and sometimes seriously unfriendly service by sometimes unkempt and downright dirty looking staff... to be avoided if possible... exiting the USA , I always get to an airportt and transfer to an Asian airline to fly trans pacific ... inconvenient but preferable.. I volubly laugh when I see that an american airline advertising that they are No 1 in the USA... means zero when it comes to the global markets...
excuse the typos*
Food like that just kills the whole experience. If they can't do First Class they shouldn't be selling it. Not surprising how businesses are using Covid as an excuse for their incompetence and lack of service.
God every business due to covid they can use that as their excuse
I've been flying AA for business for nearly 25 years. It has continued to get worse year after year. It all seemed to start to really fall off when the America West executives took over US Airways and then took over AA. It's a good airline that could be great but Doug and his executives are not focused on delivering a premier product. They are focused on being just good enough and getting customers from A to B safely. Catering is definitely an area where they just don't care. Dan, I do think the flight attendants were supposed to take off the plastic wrap prior to serving. As always, your video was spot on and well produced. Thank you!
Thank you for watching!!
I do not know why the Board of Directors has not Fired Doug Parker yet!! He has single handidly RUINED American Airlines with his total Disregard for SERVICE!! They just don't care about their customer's!!!
"They are focused on being just good enough and getting customers from A to B safely."
The last word in that sentence appears to not be true according to the latest report from the U.S. Department Of Transportation
Unfortunately, U.S. Air was poor as Allegeny, and even after acquisitions of PSA and Piedmont. Doug Parker thinks that cheap fares and hub-captivating is all that matters.
The food remaining wrapped when served is current procedure. Some pre-pandemic elements of service will return beginning November 10th.
My first flight I remember was when I was 12 on Wardair ... Canada to Scotland... it was tourist class and everything was served on royal doulton china... filet mingon for everyone... custard in a chocolate shell... all glass for drinking... it was worlds apart from what overseas tourist class is like. So sad things have gone down so far
4:11
Ive flown economy my whole life as well and just a few weeks ago I was flying back to JFK from Dubai and upgraded to business class, I felt the same exact way. The seat was phenomenal and it was probably the most relaxing flight of my life
It's the champagne in plastic cups for me. I actually cannot believe it 🤧
And those plastic wraps. It’s abomination to cross the galley into first class and present that to a customer. I tell Instacart grocery delivery service to not bring plastics into my house, surely I would have told those FA to not serve plastics on top of my food.
AA can you just cut Plastics out?
I just flew in Air France's "La Première". Two worlds appart. 14 hours of ultimate luxury and pleasure (3 at the terminal and 11 flying). The food was marvellous. The china it was served on exquisite. The wine chart has no equivalent. Givenchy pijamas. The 1st class suite is amazing. It definitely is a 7 star hotel service (even with the chauffeur that takes you to the plane in an impecable luxury car).
Emirates has the best wine list in the sky
The difference no one exposes in forums like these is, those foreign carriers like Air France, British air ways, are subsidized and fully backed by their governments unlike our carries here in the US thus Air France can run a business model at a deficit with barely or no profit, while an American airlines who's raising capital from running its business, private bank loans and stocks sales has to make a profit for their investors and to pay bank loans and creditors even when business is lean and even the few times the U.S. government has help then out, via bail-out loans, they've had to pay it back and with interest, not so in socialist Europe or Asia.
@@greataviator6154 they are not subsidised at all, both had funding for Concorde research, that's all
@@greataviator6154 when european carriers get help they only get bail out loan which they of course need to pay back. They need to be profitable aswell. It is the EU that decides wheter a country is allowed to give a loan to an airline, France is not even allowed to give its airline money without approval from the EU. What you say is simply wrong. They also need to rely on investors money that is why they made a collaboration with KLM. Alitalia was unprofitable and now bankrupt. They need to be 100% profitable exactly as any US carrier needs to be
I totally agree. Flew La Première 4 times and definitely the best in my experience.
I flew American airlines economy domestic, and it was absolutely amazing. I was super travel sick and the cabin crew looked after me so much
I’m cabin crew for this airline. I had no idea that is how much customers spend on those flights.. if you knew how much we get paid you will be shocked.. not sure who’s pocket all this money goes to but it sure isn’t coming into the hard working cabin crews pockets that most likely has a second job just to get by. Sad.
I love a funny, witty, and charismatic flight attendant! Makes me relax more when flying. 😌
AA is on my blacklist, and your experience reinforces me to leave it there. Thank you, you are objective, serious, honest and still manage to make your reviews enjoyable. Thumbs up.
i'd travel AA if i could to try but never in 1st i'd be back in coach plastic cups wouldn't look out of place
This was filmed back in 2021, so Flight Attendants had less to work with during covid restrictions. I agree! It was totally embarrassing, so it was written up by the crew. They finally brought back the real mugs and glassware. Flight Attendants are now back to serving pre-departure drinks again. I hope you do an updated video.
And I agree! Catering is not the best in New York. The catering department needs to change the menu!
I recently flew from LHR to JFK in Business and was impressed how good the crew were, but the ground staff ("security" and AA) at Heathrow where the worst I have ever experienced! They felt the need to check my boarding pass four times (including the same person twice), determined to find a problem. So unprofessional. LHR is to be avoided if at all possible. Thanks for sharing, Dan.
That meal would be economy class standard on Singapore Airlines.
This message is approved and verified by a Singaporean.
Bigggg facts
@@YohamYT hey fellow Singaporean.
I was just about to write the same thing.
Food in economy class on on Singapore is way better than this
For several decades now I have refused to fly U.S. carriers aboard from/to the USA. Foreign carriers just do it better in all classes. For our long haul domestic (it's a large country and with territories outside the mainland) well we simply have no choice and I've chosen to fly domestically as little as possible. Thanks for confirming what I suspected about AA International First Class. Any foreign airline in Business or even Premium Economy would have done a better job.
Guys, if you are flying though London, make sure you have enough time to take your connecting flights. The lines at Heaththrow airport are insane and will give you an anxiety attack. I haven’t been to Gatwick, so I can only assume it is the same because flying through UK it’s a total hassle these days. So take your precautions
ive flown from gatwick the most of my life and it really depends when you get to the airport, we never had many problems with MASSIVE lines but there were definitely some anxiety attack inducing lines 👍but I’m guessing its alot better than heathrow airport. :)
I did my 1st long distance Toronto-Cabo San Lucas about 5 years ago with Sun Wings ,all exclusive. Service was good, but was surprised my 1st impression felt like I entered a train in looks .The exclusive was memorable, I recommend it all the time .They pick you up and back to the Holiday Inn .A must on your Bucket list.
Dan, at least you got a first class menu in AA international flagship first class. When I flew DFW to LHR on June 22, the first class menu was the "business class" menu. I told the f/a that she gave me the wrong menu. She said nope, first class is being served from the business class menu. Most of the food was unrecognizable and lacked taste. Slippers and jammies on this flight? Nope, they weren't on the catering list. If I hadn't been flying on miles, I would have asked for a refund. Every time I asked my f/a about each and every downgrade, she said "covid". I call it cost-cutting by Doug Parker.
Downgrading service blaming COVID , yep we’ve seen that around. I don’t want to name the airline but on a recent international flight mixed drinks were cut and only beer and wine served blaming COVID. 🤷♂️
@@Anonymouse166 sounds like Delta®.
@@charlesjwin I fly Delta domestically and they served mixed drinks and spirits regularly in first and comfort +.
I flew in LHR on June 22 too but it was to Cairo
My domestic first class trip in July was so bad that it was rather funny. I actually laughed hysterically with a crew member at the meal which came in a box. That crew member took great care of me though,and served me a few nice cocktails. Covid has really done a number on things. I've always had great 1st class flights on AA pre pandemic.
The tragedy of human history is that there is decreasing happiness in a world of increasing comforts. The industrial revolution has distanced us from the universe and its sad. I always travel AA from America to home in Indonesia 🇮🇩. The international flight is Japan airlines and the best service I've ever experienced. Always service with the biggest smile 😃.
spot on
Hahaha
I think you are absolutely right. We have lost even the imagination to picture the struggle of our pre-industrial ancestors. But in this case, the video creator is ranking and evaluating what you get for a certain amount of money. As he said, $10'000 a ticket is a huge pile of money, and that should buy you more than what was offered.
👏👏👏 totally agree with you
brotha, its a 10k plane ticket i would expect mucho more
The Dolly Parton-esque FA was hilarious.
Southern humor is so distinctive. I love it.
Edit: I just had another laughing fit about the Botox and sleeping upside down like a bat.
Flew Flagship First from JFK to SNA. We were served with glassware and in courses. I agree that the food quality was underwhelming. The bathroom was also dirty.
I thought the plastic wrap over the served food, with not even rigid plastic wine glasses (just soda cups), were pretty bad - until I saw the bug on your dish! Inexcusable; you should have complained. It's like the old joke, " 'Waiter - there's a fly in my soup! Waiter: 'Please don't shout, Sir - everybody will want one!' ".
The bug won't eat much!!!
My thoughts exactly. Horrific!
BA flight crews told me 20 years ago to never eat on the flight no matter what class you are in. Eat at a really nice lounge or club or restaurant before you board and enjoy the flight. Ps. I don't know enough about American's actual schedule for the plane you were on, but the BA London Heathrow to Los Angeles plane actually goes London Calcutta London Los Angeles, so the water on your plane used for making food one-third if the time is loaded on board in Calcutta India.
Don't worry sir, the spider in the salad will get it....
@@davidzweiban5549 Re not eating on a flight I guess it's a matter of what-you-dont-know. People eat on flights by the thousands and don't get sick (most), so I guess if bugs on your food don't hurt you and you never see them... LOL. 🤷 They key is, now, unfortunately, I know!
I just want to say I LUV how Hubble and honest you are in your videos. ♥️
As a former AA employee I did not have the best experience working for them . Am sorry you had a poor experience in first class.
I now work for southwest and I LUV it! I know we don't offer first class but we do offer first class customer service 😄😄. ♥️💛💙
I enjoy your videos . I hope you do a video on us sometime .
Anyways from DEN Please keep the videos coming !!
"If you have the choice, fly another airline." My experience with AA in a nutshell.
Don't think I've ever talked to anyone who's flown AA say they want to fly AA again.
I was lucky to fly this round trip LAX-MIA just this past weekend and I'm glad to say that the meal service was significantly better. No plastic over the food and no plastic cups. No pajamas, unfortunately, but I didn't expect it with the short flight.
Thanks for the great video. As a Brit I have only ever had poor experience of American since 2018. The cabin reconfigurations were, IMO, terrible. I try to avoid them, even when booking BA I double check it's not actually a code share with AA. Keep on doing a great job Dan, your a breath of fresh air :)
Wow, are you in England too? I'm in Leeds.
@@user-vk7xt3wi4e unlucky
David, I also have been flying American for years as an ExPlat. I agree the merger with US Scare was a disater and everything has gone down hill ever since
The difference no one exposes in forums like these is, those foreign carriers like Air France, British air ways, are subsidized and fully backed by their governments unlike our carries here in the US thus Air France can run a business model at a deficit with barely or no profit, while an American airlines who's raising capital from running its business, private bank loans and stocks sales has to make a profit for their investors and to pay bank loans and creditors even when business is lean and even the few times the U.S. government has help then out, via bail-out loans, they've had to pay it back and with interest, not so in socialist Europe or Asia.
BA isn't really much better
I still can’t believe they charge for wifi AT ALL!! - let alone first class - Qantas domestic - all included in Y ticket
I just flew first class and they do not charge for Wi-Fi
So for those who have tried this seat: Am I the only one who feels like the seat is too "narrow"? My arms keep falling off to the sides, which is rather uncomfortable. For night flights I actually prefer the business class seat on the 777-300 from AA, the side walls keep my arms in place and are actually a bit more comfortable; if only they had the mattress pad for the business class as well, that would be a perfect seat.
“So to summarize-the meal was salad.” Made me crack up so much! Lol thanks.
I loved AA first class LAX to London pre-COVID. It’s the great flight attendants and the amazing bedding and comfort. I always have a good sleep And the preCOVID food was better.
The FA sounds charming to me. I love when Crew have personality and engage.
I thought the same. I REALLY enjoy the Dallas based crews that have been flying 30 years (when they are in good moods!:)
Friendly efficient and professional.
I dont personally want to know someones life story which generally americans seem to feel they need to impart
@@assafnaor5752 Speaking as an American, do NOT generalize us. Most of could not give 2 sh*ts about other people. The FA was just being nice, and she is not typical of us. It is better for you to say you dislike people from the American South versus Americans in general.
@@Russkivol unfortunately the americans i have come in contact with whether north south east or west are charmingly naive, not very well educated when it comes to knowledge of other cultures, lacking in other languages, with a childlike belief that we all think the sun shines out of their backsides.
Cunard of Great Britain were operating first class ocean liners in the 1800s while James Mease was inventing Ketchup and today British Airways KLM Air France and Lufthansa offer a service american airlines can only dream about.
@@penguinmoon97 True story. I was flying from Dallas and had eaten a bunch of BBQ a few hours back. The FA regretted that I hadn't brought some BBQ back for her. I did mention that I was very thirsty from all the salt in the meal, and she then insisted on offering various salty snacks during the flight. This was economy. She did, though, get me a big bottle of water.
A good experience.
One nice thing about concord room and BA 1st flights you get direct access from lounge to plane. I flew AA international business a few times. Each and every flight were bad and even the FAs seem like they didn't want to be there on every flight I flew. I stopped flying AA a few years ago because I just didn't feel like I was getting my money's worth.
Twenty years ago I flew AA first class to London and Paris from LAX and it was wonderful. For the cost of first class there is no excuse for the experience to be anything but great.
That desk looks incredible wow! As an American Airlines loyalist, I agree their food product is awful. I am hub locked with them, unfortunately, so when I can fly out on a partner airline of theirs (Alaskan/Japan) I do!
what's your hub?
@@brownbear1657 DFW
Must be DFW Bound it sounds like! 😇
As another hub locked person, PHX for me, I'll gladly connect one extra time in SLC to avoid flying American. I have never flown American and not had an issue, and ever since I got diamond on delta they treat me so well there's no reason to even try again. Plus the club helps on that one extra stop to anywhere I go!
@@WaltherPPK909 wow, it must be hard to not fly American out of DFW
Loved the video Dan! That Dolly Parton-esque flight attendant bit was hilarious!
Thank you Jaden!! 🙌🏻
Cathay's true first class from ORD to HKG was simply amazing. It doesn't even begin to compare to AA.
Our dinners were served like that ……. at school lol
3 months ago, I flew AA first on a 3hr domestic trip. ABSURD.
Flew spirit last week and got AMPLE legroom in E row, great crew, and a better sandwich from the terminal. 💪
The Big Front Seat on Spirit is more comfortable than legacy carrier domestic first class. Despite others videos, Spirit service to the BFS has always been friendly and helpful to me.
@@joed180 Agree!
There isn't a single U.S. Airline worth booking a First-Class ticket. That went away in 1976.
it REALLY went away with the 1978 deregulation.
When you go to the website it shows these nice private bed type seating but it's far from it.
I fly Delta. They have been the best I've found in the US.
I heard jetblue is pretty good with their Mint Cabin. :)
@@neutrino78x YES! There Mint product is the best you will find in the U.S! I know that they are sometimes considered a budget airline but they have really changed.
Wow, I definitely do want to do a long first class flight once in my life, but definitely not with AA now
I travelled first class with AA 25 years ago many times and it was fabulous so I don't know what has happened, and London isn't typically cloudy
Thank you for the thorough review and , yes, improvements do need to be made. BC, Senior Captain, American Airlines
Thanks so much for this report. Your camera work is terrific at documenting and supporting the opinions you formed during the trip. I've flown plenty of international first and business and couldn't agree with you more - I'll save my AA points for a flight on one of their better partners.
Loved this. I'm an AAdvantage member but avoid AA like the plague, using BA with my miles instead (and paying to fly BA with an AA codeshare, to get the AA miles). I think AA generally *sucks* all around, but I didn't know that when I joined them 17 years ago. In USA air travel, Delta & JetBlue are *MUCH* better than AA. I live in the UK, so BA is fine for me for now. (And Virgin Atlantic.)
Not Delta, their first class is no better than Amtrak.
That reenactment of when you left The toilet was hilarious.
Academic break means more time watching your vids. Hooray 🥰
If I would have paid for that "first class" I would have been upset. Especially the food, bug and all. None of it seemed like it was worth it!
The bug was unforgivable but just might be a better protein than the meals provided!
Bugs are a delicacy in some parts of the world. 🤣
The ticket is £10k. Of course none of it is worth it.
Jackie Jackson sounds like an iconic legend, let’s be honest she WAS the in-flight entertainment and goodwill ambassador for not just American Airlines but America in general. Flattery, vanity, insanity, at altitude 👌
I’ve been fortunate enough to fly AA’s Flagship First and it was amazing.
As an American I borderline wanna cry watching this LMAOOOO
Is that virtue signaling?
I dont get it, americans should have the best first class they have the wealthiest people. But i never fly american first class it’s atrocious, air canada has the best one and thats not saying much. Since its not even first
@@All.Fathers sir. A very wealthy person has his own jet. So that doesn’t count. It just sucks 🤣.
@@All.Fathers most wealthy people either own a private plane or charter one in the us so id assume thats why
@@All.Fathers for example the mcdonalds corporation owns like 20-50 private planes if i remember correctly and they use those to move around executives because its faster than flying public and when your running a billion dollar company time is money so it saves them money most of the time.
I love your sense of humor ;) Please keep doing videos like this!
thank you for sharing this I really understand you are doing great job
hope you enjoyed being back in the states; very informative and one airline to avoid methinks x
AA has so much potential to be great. On a good day, they can have an amazing product. On most days, the service and food are just not up to par.
They have the most consistent and comfortable business class among US carriers, but the soft product lets it down.
Yea you say that but United and Delta both have them gapped like Usain bolt vs a high school kid from Iowa. America keeps getting further and further behind the pack every year
@@greenleavesofsummer9673 You are 100% Correct!! People need to Stand Up for their Rights!! It is nothing more than 1 Political Party trying to Control everything that people do!! ENOUGH of these UNCONSTITUTIONAL Vaccine Mandates!!!
Wrong jetblue kicks it by a mile
@@cggs002 wrong video buddy
@@profligatepassages That’s sadly not true. While United and Delta have some very solid iterations of their business class, most of their aircraft do not. American has 1-2-1 on just about all wide bodies.
AA has been circling the drain for years. I used to fly them all the time years ago but when they started cutting back their service and the quality went downhill I stopped flying with them. Live insects with your meal - I guess that's the protein? That's gross. If their first class was this bad, it makes you wonder what economy was like.
'Circling the drain' - well that's a new phrase I have learnt.
The only things I'd want from first class is comfort and peace & quiet , darkness and maybe a good movie and of course great wifi
Good video. I don't think I'll ever fly AA First Class because I can find much better uses for the money or the miles.
It baffles me to see that kind of food being served in first class 😳
You deserve better Beaver.....you have standards and appearances to maintain.
just incredible, i can't believe it
ya but unless that is his fav meal for flying, who orders gnocchi multiple times on international flights?
Champagne and Wine in a plastic cup???? Unbelievable.
people are flying for the food? lol
I just got updated on NYC - SFO last weekend on American's transcon planes and the food was served significantly better on that flight in business than what you experienced. Decent food, solid plating - no plastic wrap with drinks in glass cups. I know American finally cut some of their cost saving BS over the past month or two, but crazy that my overall service was way better on a 6 hr domestic flight in business vs your experience in first internationally.
I work for American. Their flagship first class from New York to SFO is actually their flagship first service. Which is better than their international first class.
Thanks for sharing. I am AA Advantage program and was thinking purchase a first class to Vietnam this Fall.
omg the bug was the icing on top for sure, unbelievable 🤣
AAL First might be bad but your transitions and animations have definitely gotten a lot better
keep up the great work :)
Thank youuuu!
I just flew that EXACT FLIGHT a few weeks ago I was serving a different meal on three different plates three courses with glass cups
Catering service has obviously been simplified due to COVID. Not great value or experience but hardly fair for a supposed expert AV vlogger to completely ignore the fact.
at least the live insect means the salad is definitely fresh!
I recently flew São Paulo - Miami on AA biz class and felt it was pretty good. I like the single window seats (I was traveling alone, and they are very private). I paid for the ticket and would pay again. No need to pay 5x more for a 1st class seat, especially after your marginal review...
The desk is one reason for me to fly this route. Though I suspect that BA would be better food wise.
Yes! Love using that desk! Flagship first really starts prior to boarding tho, in order to imbibe and eventually look past some of the negatives. My last experience I got bedding but not the casper stuff, so it is also inconsistent. But I do love the swivel desk!
So true! I flew to Atlanta and was no different from coach
I flew BA first class from Miami to London, in a 747. The plane was very old and it looked it. The worst part was that they "forgot" to serve me breakfast!! I was up, had my table out, ready for my meal. Watching everyone around me get their food, I finally asked one "where's my breakfast" and she gave me a bewildered look, and told me that they had stopped serving as we were about to land, etc. I just stared at her and said "so you forgot to serve me breakfast?"....she came later with a biscuit with a piece of bacon in it....
How do you wait that long to ask "where's my breakfast". That's an 8+ hour flight. I think you only have yourself to blame.
Doug Parker watching this, thinking: "I'll make this product even worse". LOL
As someone who has never experienced first class on any airline, I must say, it was a bit disappointing to see this. The service my wife got flying economy on Lufthansa wasn't to the level of your experience in first class on AA, but it wasn't far off. I guess if I ever fly internationally, I'll make sure to fly on an international carrier for the long haul of the flight.
Predeparture drinks are only if time allows...so if catering is late or another reason passengers are not told about they are not. I was a AA crew member back in 2000.
I'm 61 and retired but flew International Business Class 2-3 times a month, sometimes First Class. This is pathetic. I wouldn't be able to handle this.
As an AA flight attendant for 30 yrs, Doug Parker has been trying to operate AA as a low cost America West. The pride & joy we once had has been beaten out of us over the last 10 yrs. Parker’s is leaving and being replaced by a legacy AA Sr. exec. He has vowed a return AA back to the industry leader we once were. We have already seen a slight overhaul of inflight service, especially in premium cabins. Give us some time to work out the kinks & fly us again. I’m a NYC based purser who flies JFK-LHR and would be thrilled to give you a tour of all the ins & outs of working long haul flights and no candy necessary, but it is always appreciated. 😃
Thank you so much! This comment is genuinely so insightful - I'd love to see you onboard someday🙏
As a retired travel consultant with over 40 years in the industry the only way i would fly on a US carrier is if i dropped dead in the US and the only space on an airline for my coffin was on an american airline.
Agree Americanairlines are the worst in the world
@@kenwilliams5985 that is the dumbest assessment I have heard so far.
That hurts. As a 32 year Captain at Delta, I read safety reports from airlines around the world. Us carriers have by far, the best safety record. We don't have culture issues like Asian carriers, or Command issues like Middle Eastern ones, South American ones. We are on par with Western Europe carriers and I believe it's our maintenance that pulls us ahead. So go ahead and fly your Emirates, just hope nothing goes wrong.
Go fly some sketchy carrier just because it “Isn’t American”. I’m sure Air Koryo is much better 🙄
@@petrovichbauer5105 in the worlds top airlines for 2021 Delta just about makes it to number 30, United at 60 and American 74.Of course the Skytrax poll means nothing because airlines pay for the rating.
Whilst Deltas safety record appears good implying Emirates isnt is of course utter stupidity.Accidents can and have happened to other major airlines, as in the case of Delta 191 at Dallas Fort Worth.
If you take away Deltas safety record you are left with bad service, bad catering .Delta is Skyteams american partner and out of its members probably rated against KLM Air France and Korean Delta is Skyteams "poor partner"
Yess AA hospitality is below the expectations, catering is embarrassing.
In 2013, I travelled to Orlando with my mum. We travelled in economy class and my mum’s seat could not recline. The flight’s duration was 8 hours and a little more (from Buenos Aires to Orlando). The flight was full so she could not change her seat and when we got to Orlando, her back has hurt a lot for 1 week
Ok this funny specially the sandwich comments that had me lmao and omg that so called food they sat in front of you that almost made me throat.
Well, that would be an American airline. Thanks for the honest and fun review. Though I really wish that I could have a flight attendant like the one you described! SHE sounded just right!
Thanks for the warning, Josh. I’m sorry your flight was so disappointing but I appreciated your candor and fair review. Fore warned is forearmed!
Very informative thanx Dan. 🤙
I do appreciate when an airline provides a video port in their premium cabin IFEs, especially an HDMI port. It makes it a whole lot easier to do work, as you can plug your laptop into it and work in dual monitor mode with your laptop screen and the IFE screen. I'm composing this comment from my desktop computer with a dual-monitor setup and I can't tell you how constrained I feel when I switch over to my single-screen laptop. Speaking of composite video ports seen in this video, next time, I'll bring a compact retro game console (e.g. my PlayStation 2 Slim) and test it out. Finally, that port below the video jacks is a Panasonic eXport, a long-deprecated standard for plugging your Apple iPod into the IFE and controlling and charging it on the screen.
Back home there is a saying:
Good food, better mood.
Works the opposite too.
I am surprised that there is anyone willing to spend $10K on this product. It is embarrassing soft product and even hard product doesn’t compare to QR business class Qsuite.
Is business class free for people who are flying for business
@@annafrajohnpierre7053
Only if company pays for it.
I wish i could post photos, I just flew from Seattle to Doha, Qatar business and I must say the crispy duck was incredible lol mimosa on take off (champagne was Bollinger. I felt bad for a second lol) I never would want to fly AA at the best of times haha 🤦🏻♀️❤️🇺🇸
That round port is Panasonic eXport, an attempt for "plug any mobile device into the display" before USB just steam rolled it. You could buy adapter cables for common devices, but it never really caught on.
1:45 What anyone who has been to Heathrow knows terminal 5 is BY FAR the best one
I think it's on par with T2 but both are pretty mediocre imo😅
I'm a new subscriber Dan. For me, your work feels as friendly as the efforts from Jeb Brooks, Dennis Bunnik, and Noel Phillips - TYVM 😁
Who?
As a rule, I avoid US carriers when I fly international; they simply do not measure up to Asian, Middle Eastern and European airlines. I prefer Qatar, Emirates, All Nippon and Singapore.
None of the ones you mentioned by name are European. LOOOL.
@@expediofuture3905 lmao he missed the European carrier
It's embarrassing how bad US airlines are compared to others in the world. Delta is the only decent one and even that's just an average airline. Use any foreign airline and see the difference in service, training, food, accommodations, and overall professionalism. US flight attendants treat you like you're a prisoner. Foreign flight attendants treat you like you're a valued guest of honor (they even use proper honorifics when talking to you). Different league.
I've been on AA's so called 'first class'. It is really business class-like when compared to other airlines that have both first and business class, with the latter being the lower tier.
It's so embarrassing that I worked for AMR Corp for nearly 20 years to have this kind of crappy service. They were the premier airline back in the day and I had some great experiences on those flights. Not today, I avoid AA with everything in my power. It all went down hill when US Air group purchased them..poor poor poor.
Ooh boy this is interesting.
As someone who has been on that exact route, I can say that Heathrow is always like that.