Lufthansa Has OFFICIALLY Lost It (business class fiasco)
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- Опубликовано: 10 фев 2022
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Airline: Lufthansa, LH
Aircraft: Boeing 747-400
Aircraft registration: D-ABTK
Flight date: January 2022
Route: Frankfurt am Main International Airport to Dubai International Airport
Flight numbers: LH630
Seat: 85A
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This video and its sound are protected by RUclips copyright, and any unapproved use in other videos will be reported.
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Would you fly with lufthansa ever again? if you had the option with Ryanair or Eurowings, which one?
Good Morning? and awesome video! Do you have plans to review JetBlue's new mint business class?
Kau Suka Naik Pesawat Lufthansa Airlines
Have you got any reply from lufthansa in regard to the service
Your Babble ad/tie-in was hilarious
Imagine someone saving their money so they can fly first class once in their life and having this happen to them. It would be a shame.
Lol what?
@@dimitridelafield4536 first class is expensive
@@dimitridelafield4536 what don't you get about it?
They should watch videos like this to make sure they pick the right airline if they want a luxurious experience. I suggest flying emirates airlines...
@@coryaw95 Why waste money on it? You still get to your destination the same time as those in economy
I don’t get why this guy gets so much hate. He could just blatantly lie to us and claim the service was outstanding and potentially get more benefits from airlines. Instead, he’s being brutally honest and recounting his raw experience without resorting to sugarcoating. Keep it up, Dan!
sorry, but I abolutely cannot find "so much hate" in the comments. it's opposite of that.
Sounds like the biggest airline RUclipsr there is, I wonder who is lying just to benefit from promoting airlines🙄
I'll just say, every single video Sam Chui makes is not the real experience on any single plane he rides on nowadays. He's literally promoting companies and it's so obvious by how the flight attendants act, how the captain and fo act, and he's literally going on an airline, and making it known and then it literally becomes the airlines RUclips channel and he's just benefitting. Sad that's how the world works.
@@zparkyy1800 Yup. I stopped watching his stuff a while ago.
@@zparkyy1800 i concur , he is such a sycophant but is blind to his own demeanor
Dan, completely with you on the LH service. Once while traveling in LH business class, I had to use the restroom. A flight attendant without even having the courtesy to ask for my seat number assumed I should be from the economy class and asked me not to use the business class toilet. That was borderline racist. LH really needs to train their crew on how to behave.
No, not borderline racist-racist. I take it by your name that your Indian and by you pic that your facial features suggest that as well. All in all, the steward concluded that, as your an indian/poc, you must be from economy and not business. Racist! No question .
Same exact thing happened to me
What LH should do is teach their cabin crew to recognize which customers are in business class, it isn't that hard. And shut off the curtains properly. A lot of people, particularly from flights from the subcontinent try to use business class toilets. Any long haul cabin crew member who operates in these regions will tell you that.
@@s.s.1801 Who brings 'cup noodles' that need galley hot water onto a flight? Galleys are not designed for people who BYO food on board, it sounds really cheapass, it's not like you don't get fed at all, even if the food is often not great.
@@Teefs143 That would have just reinforced their opinions.
I flew with Lufthansa around the same time as this video was uploaded and I had THE SAME MEALS IN COACH. Paying for a business ticket and getting the same terrible food is just ridiculous.
"the same terrible food" excuse me? Lmao
@@OPrincessXJasmineO right? Classism at its finest.
I never took an expensive first class flight, simply dont have the money for it, and never flewn with my partens because they also never had the money. People somtimes tend to forget flying is a luxury thing. Yet, if the travel agency or Lufthansa itself offers first class you simply cannot give the travelers / guests the same as in coach/economy class. Its not what they pay for. Ripoff
@@lillekenatnek195 aww boo hoo poor rich people not having the meal of their dreams in business class? I’m sorry it’s just hard to sympathize. If they aren’t happy then just fly with someone else.
@@renesmeebitch well if you read back my comment you'll see it's rather nuanced.. Like I said the side dishes din't look bad at all. Yet, it's not only about the looks but the impression is quite good tbh. It's just the main dish that can use some attention. Maybe stir up the spinach (which is a common thing to do after it comes out of the microwave). Maybe clean the edges of the plate a bit and add some sauce to the rice, so it's not just a dry bite. It's not what you may expect when paying the least of the least, but you CAN expect when paying a boatload of money man
Hi Dan. I am retired LH and I just wanted to say sorry that you and your partner had this lousy experience. Sometimes, I have found over the years, that some of the older crews can be a bit unfriendly, even to the point of rudeness. I am so happy that you spoke to the senior flight attendant on board. This behavior was totally uncalled for. They certainly were not overworked! You should also send a letter to LH. This is my opin. Cheers! BTW, just love your videos. Peter.
If LH ignores this influencer and aviation vlogger because they are waiting for a letter then truly they aren’t serious. They already lost his business
They shouldn’t wait for a letter in 2022
@@doctordan1668 I am old school. The written word still helps as this video does. Cheers.
@@strafrag1 Etliche Senatoren und HONs haben sich schriftlich bei der Lufthansa beschwert. Jedoch leider ohne Erfolg. Dazu gehöre auch ich.
Dieses Video beschreibt die aktuelle Situation der Lufthansa sehr gut. Es ist leider kein Einzelfall mehr und zur Normalität geworden.
Das ist die aktuelle und (neu) Lufthansa.
Ich glaube der Anblick tut besonders den „alten“ Lufthanseaten sehr weh.
@@dominick6131 I agree. Some older ones are cranky, the women and men alike.
@strafrag1 everyone is going threw a bad time, but LH employees want always a raise and whatever. However someone who "pays for business class" should not go threw that. Even in Econmy, the Employee' should always be friendly. The "quality" from LH has gone down sooooo bad. For me... There is NO EXCUSE for it.
"heat wouldn't be a problem because the crew on today's flight was COLD"
dan this is why i watch you
I just got back from Bangkok to Amsterdam in business class with KLM. I noticed the cabin crew stole all the champagne that they should have served with breakfast. Instead of serving the champagne to business class passengers, the cabin crew shoved it into their own luggage.
On the basis of this review, I changed my return flight from Vienna to Washington via Frankfurt in September to Washington to Austrian's non-stop flight.
Which is owned by LUFTHANSA
@@cptzar6569 Even so, Austrian business class blows Lufthansa out of the sky. There is nothing about these two airlines that is shared apart from corporate ownership structure. Thank heavens!
@@cptzar6569 I’ve flown a few times on Austrian Airlines Business, and it is a 100 times better then Lufthansa.
That's sad that u listen to someone online that much whom you have never met.. scary
@@dimitridelafield4536 yeah so weird that they made a decision based on a video review they watched…. I’ve seen a few of your comments here and the lack of thought behind them is truly scary
Had a similar bad experience on the exact same route. Embarrassing for an airline that blares out its alleged premium aspiration whenever they can. I also have the feeling their crews don‘t stand behind the product they offer anymore.
Hey from the reviews I've seen try Finnair
Uuuughh I'm so sorry to hear that! I agree about the crew not standing behind the product, sadly😩
There is nothing "Premium" about any European or American carriers. I seek out Emirates/Qatar for all of my trans-Atlantic hops. Even if it means paying more.
@@GlobeTrot707 And wanna pay 10 times more. I stick with Finnair with longer flights, always more enjoyable to fly with your own countrys staff and pilots.
They're Germans.
Echoes my experience entirely on a 747 flight from Newark to Frankfurt. I flew on economy and every interaction I had with Lufthansa crew in the air or on the ground made me feel like a second class citizen. I was scoffed at every time I made a request and in the airport I was humiliatingly screamed at for momentarily delaying the boarding line while I waited for my father. Honestly one of my worst personal experiences ever. I vowed never to fly Lufthansa again until my united flight from malpensa to Newark got cancelled. I was rerouted through Munich and I had a similar experience with very cold and unwelcoming service. Only 1 flight attendant of a crew of at least 15 on that flight went out of her way to be welcoming and kind. Lufthansa ought to improve their service, too many travel options to even risk putting up with this disgrace.
@@hirondelle8734 So who do you fly with?
You flew economy you are literally 2nd class citizen behind the business and 1st class passengers why did you expect anything different than the service that you received?
next time du musst deutsch mit ihnen sprechen! ( speak with them in German )
@@justicedemocrat9357 lmao poor troll attempt
Omg this is just a flight! It’s like dating the bus driver from point A to point B. I get it, he is paying a lot of money but for what? All people on that plane get to the same destination. Besides, if I get sad because the flight attendant did not say “enjoy” than I should be depressed 🙄🙄🙄🙄 whatever, eat and go.
The real “rich” people that flight regularly in first class, don’t care. It’s point A to point B.
used to fly LH from houston to athens for almost 7 years back in the early 2000s, was the standard for flying in my eyes during that time. flew them in 2021 and i was actually so surprised in just how terrible things got on LH. it felt like i was flying mcdonalds airlines in comparison to the service LH used to provide to customers just 8 years ago
Lol McDonald’s airlines
As someone who could only fly Business Class once in my life (if I REALLY saved hard), this was really useful thank you. I’d hate to waste a once in a lifetime experience!! Now to go watch your other videos to find the best (and keep saving)! 😂
Being a German I must admit I can totally feel you. As an aviation geek I would really like to be proud of our "great" Airline. But I can't. Since at least 8 years I see cost cutting everywhere. Basically everything gets worse at simultaniously rising prices.
Regarding the service : welcome to the service desert Germany.
5 stars and Lufthansa is ridiculous and damages the reputation of both Skytrax and Lufthansa.
Maybe they don’t get bail outs from
Government - that being said. Hospitality is for free.
@@LuisJimenezV Lufthansa got huge credits in May 2020 by the German government (around 9 billion EUR). However they only claimed 3.8 billion and started to pay back the first billion in November 2021. So they got nothing for free and the cost cutting is present everywhere. But also the pandemic is a great excuse to legitimate all the cost cuttings that have been planned in 2019 already and would have been implemented regardless of the pandemic.
And as you said: hospitality is a different thing. A question of the right mindset and personality more than a cost factor. Feeling welcome on board an LH plane is rare. Especially in business class which is highly neglected by LH. It's a farce (especially on narrowbody jets within Europe).
Good old times when the “cheapest” economy ticket included a drop off baggage 😅 now they are even not providing food on short flights.
With many competitors such easyJet etc on short haul flights, they can’t keep up
@@LuisJimenezV Hospitality is not free, instead you are forced to pay for an insurance! Yes, everyone has to pay it. Only when you own nothing and you have no job: Then the government is paying for you (aka other people are paying for you). In the end it doesn't matter if you have insurance or not because most of the time you wait months to get an expert for a specific disease and then it's too late and the cancer is happy because it can spread and infect your whole body.
Servicewüste Deutschland 😃
For years, I've avoided Lufthansa because literally every time I wind up using them, it's an unpleasant experience. For one, it is striking how everyone who works for them--from check-in to lounge workers to flight attendants--is usually really rude and miserable. There is something clearly systemically wrong with that company.
Maybe that is because they have been systematically been mistreated, many quit and went for another job?
@@Mike25654 I don't know enough to say, but this wouldn't surprise me. Like I wrote, there's obviously something really wrong with their company culture
Exactly the same thing happened to me several years ago!!! The food was revolting and service was freezing- cold. I stopped flying Lufthansa all together then. I avoid Frankfurt Airport like a plague.
@@Mike25654 They haven't been mistreated. They get paid well and are far more supported compared to other airlines. Their government handed them millions during the pandemic and they enjoy a ridiculous monopoly at FRA and MUC. I used to work for the group so am fully aware of the great perks, the high pensions etc. No excuse for their bad attitude. And it extends to the ground staff of FRAPORT. I've seen staff literally yelling at passengers in FRA before because they were queuing in the right spot. The Germans just do not do customer service well at all.
too overpaid, too many benefits => they couldn't give 2 fucks
In January I was flying with Lufthansa and decided to splurge on my first business class ticket ever. It did not survive the hype and now seeing your review, I see that the standard has gone down.
I can share your experience on exactly the same Flight, even though that the stewardess was very upset about my complaints to the purser and kind of ignored us throughout the complete flight by not serving us anymore intentionally. And even insulting us every ten minutes about what her real job actually is, and its not serving the Guests only but taking care of the safety of the passengers. On my reply that she is actually also responsible to serve the guests, she flipped out. A disaster. Poor Lufthansa.
Although she was technically correct (the primary purpose of the cabin crew is to evacuate the cabin in less than 90s in case of an emergency. If this could be ensured in another way, we would be probably flying alone...), I can imagine her tone. As I have experienced commercial flights since the late 80's, I can confidently say that the overall experience - especially for European carriers and economy class - has been on a downward spiral since somewhere around the early 2000's. I can still remember the LH flight attendant frowning down on me when I asked for a 2nd glass of water and commenting that I drink too much water...I am certain that rising costs have played a role in this downgrade, however Asian and Middle Eastern carriers offer a superior service although their airplanes consume the same fuel and their ticket prices are more or less the same...
I had a similar experience on a recent flight from Frankfurt to Miami! The service quality had significantly deteriorated! It's a shame... especially as a German!
b-
bot + ratio + L
@@MrNimaYamini being german myself i did not feel he was condesending towards us at all.
I know for a fact that the airline has been making critical changes in the last couple of month that badly affect the airline and the customer experience. I have been waiting for someone to comment on it for a while, so this was not a shock to me. He is absolutely right with what he says unfortunately. It is not dans fault, it s the airlines fault
This bot literally copied a comment above this comment lol
@@MrNimaYamini so calling out on the airline providing next to zero service in business class which he paid a premium for is now condescending?
I've flown Lufthansa many times before and it's always been hit-of-miss, particularly with the service and catering. I've never had a problem with the crew speaking English to me (I"m American), though one time years ago the Purser came by to give me the "Star Gold" greeting in German; once she realized my language we both had a good laugh because she said she thought I was German because I was dressed nicely. I took it as a compliment!
Absolutely accurate review. I got bumped from my Swiss business seat to Lufthansa. It was Pre-covid times and the double decker Airbus. What a mess. Boarding was terribly disorganized out of San Francisco. They had us lineup and then we stood for 55 minutes. 1 hour late leaving. My seat was broken and would not return to a seat position after laying flat. The other couple we were with had a broken seat and got moved early on. The flight attendant tried to get my seat to return to its upright position. She never spoke to me except to say “get back” as she kicked at the seat. Finally moved me to an unoccupied seat. The bed was uncomfortable and very old. Food was barely edible, but I had eaten great in the centurion lounge in SFO. Service was no existent. I was so thankful that my return trip was on Swiss. Lufthansa was hell, Swiss was heaven.
Lufthansa went from being one of the best airline in Europe to literally one of the worst! Bad products, bad food and horrible service. I wonder how is it still a 5 star airline.
Because they can buy their rating.
Maybe modeling the BA offerings? Hopefully Swiss does not catch this inner rot and complacency
This can be due to financial struggle, check LH share price in Frankfurt Börse, but nonetheless the behaviour of the crew is unjustifiable.
somehow they need to get the money back they lost. They are just saving in the wrong section
Are the european comptetitors in any way better than LH? They are all "Ryanairdizized" and stripped down their products.
Even before seeing the review: As someone who used to fly Lufthansa a lot in the past (economy class), I noticed in recent years a steep decline in comfort and service and nowadays try to avoid it as much as possible, sadly.
Same here.
I also agree with this. I have flown Lufthansa most of my life and it is nothing like it used to be.
my family would exclusively fly them back in the day just bc of how good the service used to be. now we avoid them like the plague
I was frequently flying with LH between Frankfurt and Washington and I totally agree. Biggest problem however were constant strikes of personal that made LH totally unreliable in my eyes. I just switched to a different airline and I’ll never go back.
Keep up the great work. We need people like you to keep everyone honest! Completely agree, if you’re paying for business class - they should keep the standard.
Hey Dan, I already had a lot of bad experiences with Lufthansa before Covid-19. The flight attendants at EasyJet were a lot friendlier. In October 2021 I was so touched by the flight experience from Frankfurt via Lisbon to Funchal with TAP that I align my destinations with their flight destinations. My hope that Lufthansa would go bankrupt and disappear as a result of Covid-19 was not fulfilled.
Hey Dan, unfortunately you're absolutely right in criticizing Lufthansa service. What we experienced during our latest flights was definitely the same bad attitude and it's not exaggerated to say arrogance of the flight attendants. I try to avoid Lufthansa whenever I can.
I'm pretty sure their recent lack of quality is directly related to the pandemic. I have raised the lack of service and the HORRIBLE in-flight meals with one of the flight attendants and he told me "Yes. I know. I am very sorry. It is always like that. We flight attendants are aware. Please raise a complaint with the company, we cannot provide you with better service."
@@lynth no they have been shitty in their service for already 15 years... I prefer to pay more than to fly with them.
Those people had to fly during Covid, and were probably suspended during the pandemic. I don’t want to be in their shoes but I would give them a slack. Nothing is as it was pre COVID
@@anneneville6255 nah, LH service is as crappy as pre-covid
One of their flight attendants ripped my pack off my back because he assumed I was a coach passenger instead of business class. This was in 2003 and I've not been in one of their flights since.
Got upgraded from coach to business class from Baltimore to Frankfurt probably only because I was in uniform but man was that an excellent experience, truly once in a lifetime experience il never forget. Although I don't do good with guilt so I traded seats halfway through with an older lady I met before boarding but the 5 hours I sat in that seat was really awesome!
Great video Dan. It’s a shame they delivered such a poor experience. Flying on the upper deck of a 747 should be a great experience and I’ve been lucky enough to do it twice with BA. I love the storage and it can feel like a private jet. There’s too much being blamed on Covid now and the food looked pretty dire. I would love Lufthansa to take your feedback on board and get your input to improve.
Before Covid a friend of mine made an interesting experience: He travelled onboard of Lufhansas B747-8 to Buenos Aires, and on Edelweiss A340 back to Zurich, both in Business Class. Edelweiss is Switzerlands holiday carrier and by no means a premium airline, but their product has beaten the "5* product" of Lufthansa in every aspect (seat, service, cathering, price..). Interestingly this experience was confirmed by an other travel blogger here on YT. So I'm not surprized by the conclusion of this video.
Having travelled Europe mNy times, i find the Swiss very welcoming/approachable and polite ....when it comes to service....so its not surprising that a more budget Swiss airline has better service than a supposedly 5 ⭐ German carrier.😏
@@Leatherkid01 funny you're saying this. Edelweiss and Swiss are both owned by Lufthansa.
@@felixmoineau931 beimg owned by the parent company doesnt mean they have the same staff training. I think each sub brands have their own training methods and guidelines 🤔
@@Leatherkid01 I agree 100% I fly swiss international and I love their service.
@@Leatherkid01 Agreed, the corporate ownership is moot. Austrian is owned by Lufthansa and they are fantastic! There is no comparison. I've only ever had ONE good Lufthansa experience in business class, and even then, they gave me a sleeping shirt which was torn (by box cutter?) On both sides. I only noticed it at home.
Omg! That's a horrific experience! Imagine you decide to splurge on business class for the first time and spend $1000+ on the seat and this experience is what you get.
Yeah - really ‘horrific’ - worse than war even…
Well ,you are lucky. In our business class from Mumbai to Zurich in Swiss, (A Lufthansa owned) they had no meals for me and my wife, not even bread-Butter.
And Lufthansa just sent 50$ travel voucher, not even sorry or assurance that such things will not recur
Thanks Dan,
Your videos are very helpful and honest. You provide the voice of reason and common sense. It is videos like this that help the public to be informed.
Keep flying for us and keep the great videos rolling.
Thanks Dan. Because of your film I've just crossed Lufthansa off my list of possible carriers for future trips to SE Asia. Service and food like that in business class is shameful.
Same here. Returning to Europe this year. Won't bother considering Lufthansa. Thanks Dan for letting me dodge that bullet 👍
@@olicgn74 Normally fly Thai between LHR/BKK but they are expensive in J. Was looking for Star Alliance alternatives. SWISS seem to have OK fares. SQ is likely best service but at least 3 hours extra flight time.
Thai airways is very good in terms of food and cabin crew service in business and even in economy, planes are a bit old but the good service makes up for it. And SQ is the best by far newer plane great service. But as im based in TH TH is more convenient.
TG is basically gone so besides SQ, Qatar business class is one of the best I have flown between Europe and Asia. Sadly Qatar is not Star Alliance.
@@olicgn74 Malaysia are better than SQ. I find SQ soft product to be declining. Especially given the outrageous fares they ask. There is more to it than the giant seat. Garuda too, are very good. And much cheaper. Thai, not so much anymore, bankrupt, with corrupt management throughout it's lifetime has finally come back to bite them on the arse. Cathay were great, but they are likely to die soon, Vail Hong Kong 😔
Thanks for providing this information. There's no way on earth I'm spending $2500 on up, or using tens of thousands of miles for airlines that are going to provide crap service and food in business class, especially when competitors are doing superb jobs. I hope they watch these videos and address their problems. Even in coach, I would be filing complaints if a flight attendant provided such awful service. Just no excuse for that.
You should read Lufthansa's Instagram page, the reviews and complaints are endless.
$2500 and no free wifi lol
Wtf, i can pay months rent with that money 😂 people are crazy give money away in that crisis and inflation for a flight
@@anneneville6255 Heh. Yeah, definitely a little pricey, though bear in mind, most people obtain these flights using saved up miles, which makes them more accessible.
A new credit card from Chase can offer sometimes 70,000 miles for just signing up, making at least one of these flights virtually free.
Then do not get turkish airlines, food was frozen, I had minor but turned into severe in the last hour and then the pain got so bad that I teared up, I’d still get Lufthansa since The service are amazing (in 2021, idk about now but I’m going again and I’ll tell u guys later) food is good, not best, seats are good, still not best, and entertainment system is amazing movie-wise, although covid made everything expensive.
Wow, I can remember flying Lufthansa in the 80's and 90's and it was top notch, they had a great reputation and lived up to it. Oh, how the mighty has fallen!
Completely agree with you - I had been a LH business class passenger for 8 long years continuous. I found the food and Indian crew on the Indian leg good, but to the north american leg of my flights, it got crazy. I can relate to what you are saying as there are several crew who are doing a post retirement job,
I flew business for the first time to Jordan for work and I was super excited, but damn was it a let down. There was no meat meal, no entertainment for 4 hours, no charging ports, just really felt like economy tbh. Both flights were late. Was just such a let down.
Hi Dan, just wanted to say, I always find your reviews in line with my experiences in those airlines, great job
Hello! I am so sad to hear this. Lufthansa used to be one of my favorite airline (after SIA) when I was young and service was superb - they treated my family and I well (we are Chinese). Many airlines are now the same unless you are in top class.
Wow, I can't believe that this is the same airline me and my SO flew a couple weeks ago. We flew from Frankfurt to DC in economy and had a wonderful experience. Far better than any American airline I've ever flown with. Now I feel conflicted singing their praises to family and friends...
Any airline compared to American carriers will be super. So not exactly fair 😀
of you had a great experience share it... I flew LH last year in C and the service was good. Yes the product is not as modern as the middle east airlines and german are a bit "cold" but the service and food was good. And it is also not fair to compare the "slave" middle east airlines with the western carriers.
I had a good experience in economy as well.
I had a great experience in economy! But it was a long time ago
Business class can never have bad service. You pay a hefty price and there can be no bad days.
Welcome to the world of humans
On Lufthansa it sure can 😂😂
Please. You must not actually travel business class on a regular basis. I've had mediocre premium cabin flights on Singapore, ANA and any number of other more "average" airlines.
@@gregheyheyhey yeah but if you pay premium dollars you expect more than shitty service
@@joergkalisch7749 Yes, and relative to economy on that flight, I'm sure it was good service. I'm not saying there weren't issues, and I'm not an LH fanboy, but even the world's best airlines (not LH) have bad days also.
Fair constructive criticism. I think the real issue with Lufthansa is consistency. One flight is great, one is terrible.
No they are all bad, and European business is a worse joke. Their prices inter Europe are a disgrace. Flr to muc business 740 eur one way. The train is however a delight
No - I‘m an LH Senator and I fly every two weeks with LH between Germany and the US. Since 2020 they have become consistently bad. In all classes, even First is having it‘s issues. It really hurts me to see LH has become this. I‘m actually starting to enjoy flying American and British Airways (before 2020 I always preferred LH, but not anymore)
They need to get rid of the bad apples
@@DMAX-tp4pc LH does not have a vaccination mandate - only SWISS and Austrian do
LH is black listed in my company for a long time already.
I’ve had a similar experience with LH, they are up there with British Airways when it comes to being second rate. Great reviews mate
This is so so sad to hear. As a kid, if I wasn't on a KLM flight I was on Lufthansa in and out of Frankfurt as we made our way to the Middle East. It was always so dreamy upstairs on the Queen, and by far my favorite seats
Lufthansa Business Class has been a joke since I was flying their Beijing-FRA a lot in the 90’s….been on my “no fly” airline list ever since!
I myself am a status flyer at Lufthansa (Senator). And most of the time the crews are absolutely ok. But the behavior during your flight doesn't work at all. Also the food. Especially if the flight goes from their hub. I'm surprised about the English, since the crews all have to be able to speak good English. I'm even more often addressed in English first, even though I'm German. I don't think it's as bad that the seat on the 747-400 is outdated. The machines are older and would soon have been retired even without a pandemic. I find it much more surprising that these seats are used in almost the same way in the only five-year-old A350. But that should change with the next deliveries.
Those seats are the worst I have seen on any business class. Have you ever tried a proper airline?
I've unfortunately flown Lufthansa a few times and found the experience with the crew (as an English speaker) very similar to what was described here. Never visited Germany but my experience with Lufthansa has put me off wanting to visit.
First time I flew Lufthansa was to Singapore with my family, and we only went with the airline thrice since then. The repeating pattern was that our flight was always delayed every single time.
Feels like a normal German service for EVERYTHING!!! Thank you for yet another entertaining video. 👍✈️☺️
I always try to fly on Lufthansa when I need to cross the Atlantic, I'm also a frequent flyer with LH. Honestly there is way better seats up there, LH business seat is really old and uncomfortable, specially when travelling alone, the only time I got that bag as an ammenity kit was on a flight from IAH to FRA in premium economy on an A330. I have flew the same route in Business in a 747-8 and the service was okay, but nothing extraordinary (it was great if you compare it with United). However, when I flew LH from Panama or Bogota to FRA in Business on an A340-300 the service was great! even one time that I flew from IAH in their A330 it was also great, which really makes me think that service on board of LH is great when you fly on an 330 or A340 but when it comes to the 747 crews aren't what one would expect. Of course this might just be a coincidence that crews on the 747 are worst than in other types of aircraft, and of course this is no excuse for LH, the airline should have the same standards for all their crew, I just thought this was an interesting coincidence/fact or whatever you want to call it.
agree 100% -> although we live in germany we avoid flying lufthansa in business class.. our last LH business class flight was ridiculous. unfriendly staff, poor food -> never again
The idea that someone would fly on planes for a living shocks me. I hate flying so much. If I could never fly on a plane ever again it would be too soon, unfortunately I do have to fly often and I am terrified every moment of it.
I flew once with Lufthansa. Never again. The crew had the sympathy of a chair. I’m a cabin crew I understand been tired, having minimum rest, not been happy with the managements or the duties… but Jesus I can’t believe how rude they were and how little care about the passengers.
Oh no! We will be flying Lufthansa business class this April! I was so excited. Now I have an ominous feeling of impending doom… 😢
Don’t worry enjoy your time recently been on Lufthansa Airbus A350 was the best time of my life
@Slixy a lufthansa 777? 🤣
Lufthansa doesn’t fly any 777s. what in the world? I flew their 747-8 in bc las year from FRA to EWR on the upper deck. The food was great and the service was very personable and friendly. The seats arr the low point for me.
Dont worry LH business isnt that bad depends on the crew
i wouldn't worry too much. i always had great experience with LH in business. In my opinion their great service makes for the outdated hard product and 2-2-2 business config. it must've been a bad day or for some reason Dan was getting a "special" treatment. but in general LH is very consistent in my previous exprience.
I flew on Lufthansa only once in all my trips back and forth to Germany. This was in early 1995 when I was returning to Bamberg where I was stationed with the US Army. The flight was on an A-340 flying from Chicago to Frankfurt. I of course was flying in coach (economy). As I remember the service was great as was the food. It is sad to see what Lufthansa has become. The German people can do better than this.
Believe me they cant
So you flew by airplane once 80 years ago?
As someone who flew from Poland to Thailand Bangkok every year sometimes twice a year for 10 years i quickly learned to never fly lufthansa.
I hope the airlines listen to these reviews.... after watching this I will never fly Lufthansa
I’ve flown Lufthansa, Tap Portugal and AirCanada in their business flights over the Atlantic and I can’t agree more with you. Pricing is very similar on AirCanada and Lufthansa and the service difference is huge. And on top of that the seats on AirCanada are way better than the Lufthansa ones.
Lufthansa’s business product is similar to Tap, being this one a fraction of the cost
Hey Dan, was just online about to book a business class ticket with LH from EWR to FRA and something told me to look up some recent reviews and honestly this is making me look at a different airline! Thank you for sharing
Funny, I tried to send this to my mum in Germany and she said the content was blocked in her country!!
Are they blocking critical reviews??
I'm from Germany and no nothing is blocked
Just subbed, BIG PROPS for talking to the senior attendant - we need more fair and respectful feedback opportunities for everyone!
That's German costumer service right there... 💁♂
Which might stay in Germany ;)
Watching this as a german, growing up plane spotting Lufthansa as a kid, this is really 😢
When you thought you are flying Lufthansa but you are actually flying with luftwaffe
Honestly!
I also made the same experience - but years ago!
I still can remember all the unfriendly flight attendants and the bad service.
Since that, I never flew Lufthansa again....
Unfortunately this is typical of what I experience on a daily basis living in Germany. I order online where possible now, and avoid all shops. At least the courier drivers are mostly nice 😀
100%
In my experience this is mostly an excuse to be a lazy bum and not go shopping in the city. I go regularly and usually have great experiences.
I don't fly business class very often. I did "experience" long haul business class on Lufthansa, and all I can say is it was a big waste of money. I do remember wondering how the hell this airline is rated 5 stars, when products on 3 star airlines (like TAP or LOT) felt about the same if not better?
Thanks for the great video. I fondly remember the biz class Lufthansa flight i had years ago from the food to the spacious, luxurious seats to great food and impeccable service; such a pity it has deteriorated to this extent.
Ouch, thanks for this review Dan..
Hope you are safe and well.
What a pity. My first trip to Germany from Singapore was via LH and it was extremely memorable and everything felt dream like. I had high praises for the airlines and have been telling others how great the food and service was. It's quite saddening to see that it has not kept up well with times 😔
Don't generalize it. It may differ from crew to crew.
In January I flew MUC - SFO. I have done this route (or through FRA) scores of times throughout my life.
Lufthansa used to be the only choice really due to a superior route and service - but their customer service has fallen so much that next time I will surely fly with another airline.
I think it could also be Covid/pandemic that could be causing the downfall of customer service in airline etc as everyone is fearful of this which is understandable. Airlines are experiencing short staff crisis which you can’t blame them as no one wants to work but relied on government funding to pay for their unemployment. I flew Lufthansa in February of this year and didn’t think it was too bad…yeah they didn’t give me water when I requested for it and customers on our flight were being very difficult as they continue to remove their masks and take their luggages down while airplane is prepping for landing & these two customers put their luggages blocking the aisle. It was infuriating and I felt so bad for the airline stewardess who kept coming back to warm these people. They would sleep and put their legs blocking the aisle
Dan - great video and fully agree. I used to fly LH on a weekly basis on intercontinental flights from 2009 to 2013 and I'm sad to see that not much has changed. The food looks the same, my experience with the crew was more often in line with your video than not, and the entertainment system still looks very similar (few more options than in those days). LH has upgraded its business class seats, but honestly not by a lot. The major difference is that they can be made into a flat bed now, which previously wasn't an option. Oh and speaking German doesn't make it more enjoyable. I haven't flown with them in 8+ years and don't intend to anytime soon. I still rather put in a transfer in DXB for example than fly with the European airlines direct (I live in Asia).
Well I'm glad I just watched a grown man Keren his way through an international flight
Had a kind of same experience during my recent flight from Frankfurt to Miami! The service quality decreased a lot! Its a shame .. especially as a German 🙄
thanks for your honest review. Personally, I just take Singapore airlines for long haul flights as much as possible. first because it's my national carrier, but mostly coz the service is pretty good, even in economy. the only other airlines i'll trust for consistent good service are mainly the asian carriers - Eva, Japan. seems to have a more consistent service mentality than US or european airlines
Singapore is amazing! I flew LA to Tokyo first class, and must say I was blown away with the service, food, amenities and seats. It’s not a trip I take often, but will always chose Singapore!
Qantas is supposedly my (privatised) national airline but I'd much rather fly Singapore Airlines all day, every day. 👍
Yes l love Singapore airlines
I feel like Asian and middle eastern flights always have amazing service! Even in economy they are always so lovely! Sometimes the cabins aren’t great or comfortable and they can be outdated, but they make up for it with being accommodating and friendly!
I gotta say, I don't really understand the dislike about the menu scheme. It tells you the food and what's in it. Were you expecting it to be...Fancier I guess? And if so, is that to be expected of business class?
Yeah business class is still very expensive. In this video they literally served business class the economy class meals which is shocking, imagine paying for that. I would be so angry.
That would be so disappointing if you had saved up and were really excited and looking forward to a nice flight to get rude service and yucky food. You would just be thinking of how much money you had wasted. I have flown business class about three times. One of the trips had rude and unfriendly staff on, and I remember feeling very ripped off by that. The first leg of the trip the staff were amazing, but then they changed and put new staff on in Singapore, and the different between how friendly they were was huge.
That is reaaaallly bad, and they cannot throw this in as a "covid" excuse either. This is just absolute nonsense for tickets in that price range
Their ticket prices in business is outrageous, yet what this provide is absolutely tragic. I rather fly Swiss if I’m going to the region as they seem to be better then Lufthansa now a days.
A shame, the seats are embarrassing, even American Airliners like Delta, United, and American all have great seats and updated technologies in the cabins. This flight is also going to Dubai of all places where you have to stay on your toes with the middle eastern carriers like Emirates.
For the crew the passenger is a necessary evil and they treat you as such
Congratulations Dan for showing the reality of the facts, straight to the point.
A feedback: Your last videos, including this one, are with the audio a little lower, compared to the releases of a few months ago. A video recorded with a higher audio will make the experience of watching you more pleasant. Thank you very much!
Me, an introvert: Those non-intrusive flight attendands seem like just what I need. But then, I haven't flown in almost 20 years...
i cried. so sorry you had to deal with this
The language thing is something I always noticed Air Canada (I know, I know) handled well, they announce all the languages spoken by the crew with the welcome on board message, and have seen them make use of those languages with passengers several times
Isn't that the norm? I fly with Ryanair and they speak three languages every time. They always try to accommodate when it comes to that. Hearing that LH can't manage the bare minimum is worrying
Can the crew speak slovakian?
To be fair that happens on LH flights too, at least if they're not flights chartered by tourist agencies. Normally they announce that all staff speaks English and German, and then they specifically name the staff that also speaks the language of the destination country (in my case that was Japan), so that by reading their name tags, you would know whom to talk to if you know neither English nor German.
I was actually surprised that eg on many East Asian Airlines I have been on, they usually only speak English and their native language. They don't bother to hire staff that also speaks German, or French, or you name it, whatever the destination country is. That was always something that did set Lufthansa apart from other airlines for me - they always have at least one person who is fluent in that third language in my experience. Granted my last experience with Lufthansa was in 2019, and I hear the bad stuff Dan describes in this video are a recent development.
Back in 2019 the captain even had humor...yes...a German with humor! When we were waiting in parking and still nothing had happened for 40 minutes even after our scheduled departure time, he came on and went "Ladies and Gentlemen, I bet you're wondering what we're still doing here. Trust me, I was wondering the same thing until just now. Turns out we're missing 64 of our passengers due to delayed transit flights because of a bad storm over mid-Germany. The next flight to Hongkong isn't until tomorrow so it has been decided we wait for them. So, get yourselves comfortable I guess, let our crew get you a drink, cause unfortunately, this might take a while longer."🤣
Air Canada is way overpriced. 4500 USD (roughly) for an early bird economy ticket from Zurich to Toronto. Thanks, but no thanks.
can totally confirm. Just went back from IAH to FRA in business and it was really bad. Unfriendly crew, upsetting service, NO amanties and mediocre food.
i fly bussiness with LH last 4 years at least twice a year , and service is getting progressively bad each year. usually old crew members have a cold shoulder compared to young ones. But as soon as i got my frequent flyer status and then silver they changed their attitude, but over all crew was always nice and helpfull. Food adn drinks service on other hand is bad. But i noticed service has gone progressivly bad for all airlines last 3 years but prices incresed.
A German airline with German flight attendants not knowing what warm hospitality and courtesy is? The shock!
I think I had a better experience with Emirates Economy class than this 😂. Flight attendants responding to call bells nonstop throughout the flight for a mid-night departure was simply amazing.
Did Emirates economy back in 2010. Never again. It was a tough long flight
@@rosel8160 2010 was 12 years ago 🙄
@@rosel8160 As long as it is A380 not 777 Emirates is fine.
I’ve actually had worse experience on Emirates Business than this. 2-3-2 configuration, poor catering with no actual choice (ran out of everything). And crew that just couldn’t be bothered.
I guess the take-away here is with both carriers (EK or LH) either go for First (which is generally good enough) or expect nothing and fly Economy.
@@geoffreyschultz8515 Agree. If Qatar has their worst business class seat on their A321, then the entire 777 fleet is the case for Emirates.
Good morning from Germany, Dan!
I know that you had been a hugh Lufthansa fan ever since!
Many thanks for this honestly done evaluation. It is really a shame seeing this and acknowledges me in not wasting money or miles (that I don´t have) for just a few hours of bad service, third class meals and privacy lacking seats. And the thing is that it will take some further years until each plane will be outfitted with the new business class. The conversion even hasn´t startet yet.
Instead of paying so much for business class flights, it motivates me in investing my hard earned money respectively these thousands of euros in some luxurious hotels where I am staying for a few days or a week or so.
I think that you are the most honest airline checker in the industry!
Kind regards
Pascal
I've flown only once in LH business class and I have to say that my experience was totally opposite. I received clearly more attention than other passengers around me, one crew member took care of me all the time and regularly came to ask me if I needed anything, is the flight going well, always smiling and with very warm attitude that left a good feeling. I received extra dessert, and after the flight the flight attendant came to ask me how was the flight, did I like it, and to thank me for flying LH and welcome me back. I was thinking do they think I am some celebrity or something, I was a bit baffled by this extra attention which I have never received before on any flight. I actually thought this is just the standard in LH, and I'm now very surprised to learn especially from other comments that it is not so by far. Maybe I was flying there on a good day or something.
Lol, that sandwich description 🤪
Thanks for this hones review, Dan! It is sad to see such a great airline going down: I have not recently flown them, my last flight was in 2017, and it was in First, so I would rarely consider flying them after your review. I am more a ST guy now. Tak! Keep them coming!
It seems like Lufthansa puts all of their effort into their First Class product while virtually ignoring Business Class. As many other airlines eschew First Class entirely and instead focus on offering a more premium Business Class experience, while other airlines still aim for quality Business Class and out-of-this-world First Class, Lufthansa seems like an odd outlier.
Nope. First class service in the 747 is nearly exactly as bad.
I can't even tell you on how many of exactly such flights I have been with Lufthansa over the last 30 years. I recall my last LH flight - years ago meanwhile- from Ord to Muc in First Class, where the crew actually was too busy chatting and almost forgot to serve dinner. I running gag in my frequent flyer household is, that Lufthansa is the American Airlines of Europe. I live in Dubai, yes that makes me a spoiled passenger, but I strongly believe that for the amount of money LH charges, there should be at least some decent service, but they dissapoint mostly with underperforming.... I avoid them whereever I can
So many people giving him shit for talking to the manager. I'm seeing a lot of envy from losers who wouldn't be able to muster up the courage to speak to another human before lambasting them in reviews, at least he let them know what his problem was and gave them an opportunity to save some face for the rest of the flight.
I had the same experience yesterday on a return trip from the middle east also on LH, I normally for Qatar on that route but fights weren't available on this day and LH was about £1000 cheaper for the same route. The hard, uncomfortable, dated seats on the A330 were horrible, the attitude and the unfriendliness of the flight attendants were the silver lining. I shan't return.
In international sales, I travelled Europe intensely in Business some time ago. My favourite airline was and still is Swiss with runner-up Iberia. I've had unpleasant experiences on LH, Air France. On intercontinental to Asia, Thai was delightful.
Iberia?? They are the worst of the worst OMG
@@pedrobuenas3599 I always had good experiences with Iberia in Business class
I’m only 1,70. Almost died on a flight from Madrid to Frankfurt. Won’t repeat
I just experienced the 747-400 Business class about a month ago. The food was great for me. The steak, bread, fruits...all were delicious and fresh. But ya, the seat was tight. I had the window seat and I had to ask my seat neighbor to move when I needed to use the bathroom... not what I had expected from a business class seat. And the button to call the attendant was broken. Why did I need to call? They deemed all the lights short after we finished the meal. I couldn't get out of my seat because the food tray was still sitting on my table. I ended up putting them down on the foot stool thing until they came by.
And it felt unhygienic to reuse the same headphone the previous passenger used. About half way into the flight, I learned the headphone cover was inside the amenity kit.
Great review and yes unfortunate you had to endure such poor service in what is touted as 5 Star. I too was a Lufthansa fanboy, but something has changed and not for the better. No paying customer should have that poor of service, regardless of if you were in economy, but certainly not business class. The last time I flew Lufthansa business class was back in October of 2021 during the Pandemic. The service was actually quite good, but you are right about one thing. Their seating layout and IFE are awful. In the past it was the service that made up the difference.
Next time try PLL LOT.
I flew Lufthansa B747-8 Business Class a couple of years ago and everything was perfect. The crew was very welcoming and charming. They interacted with the passengers in a very friendly manner. The service was really 5*. Watching this video made me really upset and I really hope there will be an improvement…
Hey Ali. You still working for Lufthansa?
Great review thanks. I haven't flown with Lufthansa for years because they were dreadful. British Airways are better but not great in Business class but very good in first but the staff are very polite and helpful. Air France is also bad. I flew with Austrian Airlines recently and was pleasantly surprised at good service. I didn't eat anything but my friends said the food was good.
So true, I flew FRA-BOG on a 22 year old A340 Feb this year, exactly the same story, awful food and presentation, entertainment system appalling, the bed kept deflating itself and amenity kit is just unbelievable, no eye mask, no ear plugs, if you ask for an eye mask you get given the most cheap thing ever! -The same ones they used to give out in economy years ago! The staff were ok and luckily did speak English and were at least friendly, but the whole business product experience was just horrific. They charge 5 star airline prices for substandard 3 star class. AVOID!!!!
It's a state owned airline. No competition. The FA's are just bureaucrats working towards their pension. What more can you expect ? I assume they're motivated like an American motor vehicle department employee.