Ngl their fleet was very new then plus emirates and Turkish weren’t stealing European routes.Now their fleet is very old and their domestic European flights are the only thing that help them stay rich.
Based on my long haul experience with both I can say that I prefer Lufthansa. I fly economy on both, Lufthansa's seating, meal service and cabin crew were better. And let's not forget about landings. Lufthansa's landing was buttery while for United I can't say the same
so what youd rather fly on an old ahh 747 to get a bad seat and get harrased by flight attendants?? the plane shouldnt even matter to you bc you dont choose it
@@mechanicalcrazy9590 many times I've flown I chose the plane I wanted to fly on. I choose the rental car I want to drive. As long as it's flying, it's certified and fine. Most of their fleet isn't that old either
@@geicoman5 have been doing a great deal on a home business website and is a very funny and interesting way of making money on a site like that has been the best thing for me and my friends are the same as me now and I'm sure I can get you a better rate of the comment so I don't want you can even think of me on my own and don't feel that you are the one to me and you will never be the way I do you know you love you and you ❤
United airline also has the added thrill of potentially being selected in Battle Royale, where the crew randomly select some passengers for beatings and throw them off the plane 😂
i can't imagine anyone who actually flies both would choose Lufthansa, they can't get any of there game together and are on the verge of being worse than low cost carriers
You are correct furthermore if you are doing EWR Frankfurt both directions then take LH403/402 🇩🇪> UA960/961🇺🇲. Since this B747-8 has first class while UA961/960 doesn't have it
United Polaris isn’t even first class it’s a business class. But with what everyone calls it, it’s really first class I’d like him to compare Polaris to Luthansa first. There’s no chance of united winning.
Dan, you concentrated your comparism 99% on the hardware. My experiences from the past with United (C, prio-pandemic) software, especially their cabin crews are horrible!! They do not care, the are unfriendly and hate if you allow yourself to disturb their chat/phonetime (which is 75% of the flight). Food on United flights: 🤢
I do have quite same bad experience with the staffs' attitude last time, totally opposite from what said from this video... And have heard quite bad review a lot from so many frequent flyers' stories too... So this one is totally hoaxed news!
I've flown with Lufthansa from Los Angeles to Frankfurt in 2003, which was also my first time in a 747, and since then I've flown with Lufthansa 747 to and from Shanghai from Frankfurt and between Gothenburg and Krakow with layover in Munich, all these flights have been between 2003 and 2015 and a mix between long haul and short. In my experience, Lufthansa is an amazing airline to fly with! Cabin crew has always been amazing, food has been good, excellent service even on a 1-2 hour long flight (they offered sandwiches and yoghurt, coffee, tea or cold beverage even on those short flights, all included in your fare!) When I flew to China, I was flying alone and the crew were just so sweet, asking me if I needed something and so on, and this was during the Swine Flu times in 2009. The damn thing about it all? All my flights have been in Economy! I'd never set foot on an American airline at this point, they're too focused on making profit over offering a safe service to their customers. American planes are poorly maintained with too many corners cut! It wasn't Lufthansa that dropped a wheel at take off some weeks ago, it wasn't Lufthansa that had a side panel blow out mid flight, it was two American based airlines that did! I saw the United flight with the lost wheel land at LAX that day after being diverted (I watch flight spotting lives on RUclips) and while the pilots and ground crew handled the situation exceptionally well and landed safely, the incident just shouldn't have happened to begin with! You don't hear much or any issues like this with European based airlines, but hear about incidents on a semi regular basis with American based airlines. I'd choose a slightly dated cabin on a well maintained aircraft any day of the week, over some modern cabin in an aircraft held together with ducttape to keep costs down!
I second this comment. While their seats might be outdated on some flights, I've always trusted Lufthansa regarding safety. But the outdated seats are probably within Europe. Flying longhaul from Germany to outside of Europe is actually quite good. The seats are better. Never had problems with food, cabin crews, toilets or entertainment packages.
I immediately said Lufthansa, but I haven’t had a bad experience, with a great business class seat and amazing service. Maybe I was lucky, because I don’t fly Lufthansa that often and prefer KLM
Considering the overall experience from aesthetics, customer service, to seats, hardware, etc, it's basically a matter of whether you prefer horse shit or dog shit.
Earlier this month i flew Lufthansa on a 11h flight from Germany to tge US and back with United (both in economy), and I'd say the Lufthansa flight was a bit more comfortable. The seat gave me less backpain, i had a bit more leg room and the food was nicer, service pretty much equally friendly. United had better selection on the in flight entertainment though. Overall i think next time I'll choose based on price and flight schedule, the companies were pretty equally tbh
I’ve valued Lufthansa so much for so long it’s hard to adjust. Meanwhile, it took United more than a decade to get over staff resentment from the merger with Continental!
I was seriously pissed off when that merger happened. Continental was pretty good and my airport was a Continental hub (EWR), meanwhile I had flown United twice and both tines it was the worst flying experience I had up to that point. I REFUSE to fly with that shit airline ever again.
I had the pleasure of flying United Polaris and Discover business class (a Lufthansa subsidiary) last year. The United product was overall a lot more modern and enjoyable, but the Discover staff was far more friendly and seemed to enjoy their job more. Once Lufthansa upgrades their business class cabins, their staff can offer a very competitive product.
Any airline that allows any staff to sit on their cellphones loses for me. Flew KLM Dutch internationally and noticed almost every staff member of theirs on the plane and in the airport was glued to their phone screens like children the entire time.
Last time I flew United between Sydney and LA the male flight attendant from Texas weighed over 350lbs (155kg) with stinky sweat stains down his back, he could barely fit down the isle and sounded like a steam train huffing and puffing. He spent most of the 14 hour flight sitting down. In an emergency he'd be an absolute liability. Class act United!
I can assure you, having once flown by United from MELBOURNE AUSTRALIA to SAN FRANCISCO VIA LOS ANGELES AND THEN BACK TO MELBOURNE VROM SAN FRAN TO MELBOURNE VIA LAX, I SWORE I WOULD NEVER FLY WITH UNITED EVER AGAiN. The Outward bound journey via LAX to SAN FRAN too 19 hours plus. There was BUT ONE MEAL AT 10 AM SOON AFTER DEPARTING MELBOURNE; THEN NOTHING! When I asked what time dinner was being served, I was advised that dinner would not be served, and I should order a snack from the cart when it came past my seat. That cart came past my seat 14 hours after departure, and they only had PRINGLES which cost me around $2.50 US but they could not take cash. They wanted a CREDIT CARD! The return trip was the same. One Meal soon after departure. At least I had the foresight to buy food to take on board with me for the return flight. YOU CAN SHOVE UNITED UP YOUR COLLECTIVE ARSEHOLES!
I flew to Europe last year on United and home on Lufthansa. I felt like cattle on the Lufthansa flight. The flight attendants were friendly, but that’s the only positive I have from that whole experience.
Just flew on Lufthansa Business class yesterday. Good service, decent food, awful seats. I don't want an inflatable air mattress for a seat, thank you...
2 seats abreast on the window in Bus. Class is a no-go for me these days. Too many others have single seats there, so I get both a window _and_ an aisle seat! I much prefer that, as a solo traveller.
We flew Lufthansa on the A380 to BKK and 5 !!! Businessclass seats on the flight were broken. Service was fantastic but seats were far from comfortable!😭
The massive benefit of Lufthansa is competitive business fares. We got a RTW ticket in business class for US$4K. I'll take the lower quality for that price.
I really enjoyed the United premium economy seats. I flew from Newark to London. Good food, great service, love the extra space and great entertainment. Totally worth the price
The thing about United, is there are several Uniteds. There's the Continental crews and aircrafts, within the US especially, it's quite a palpable difference between the actual United, and the old Continental, in terms of quality of product and service. BUT, talking about "continental," there's also a great difference between United within the continental USA and the International routes United. In my experience, the International United is a solid and steady (constant, if you prefer) B+ airline. It's not going to offer the thrills of Singapore or Etihad, ANA or Emirates, or the beauty and refinement of Air China, for instance. But it's always been a solid product, with so few letdowns I cannot remember any specifics (over the last 27-30 years of flying them transcontinentally). Steady wins the race (contrast Cathay and Qatar with Singapore and ANA, for instance), and United is always in the top ten worldwide, and top six in my book (the aforementioned SQ, NH, EY, EK, and CA are my top 5).
It’s sad to see the US airlines outcompete the Europeans. I choose both AA and UA over their European alliance counterparts (though I like Swiss better than LH) because they have better seats and mildly better service cabin crews but also MUCH better customer support if I’m having a problem with a trip
It’s known, look at Delta, United, even American and their cabins are mostly newer even if they fly older planes like the 757, 767 etc. Delta is so meticulous in updating their cabins and are now doing so after recent upgrades. Their entertainment is far better and actually some of the best in the world while Lufthansa have older user interface with older systems from the 2010’s. Untied Polaris bedding is world class, people rave about that. The service is a hit or miss, you may get a senior flight attendant and not a young under 30 like Singapore or Emirates but I like the US airlines don’t discriminate just because you are an older worker. Food is something they have to work on but the European airlines aren’t far ahead in that department like they were years ago. I took KLM business from Amsterdam to DC but it was on an older plane with 2-2-2 in business, the service was ok but I wish I had flown delta because they were overall better in my opinion
I objectively understand your point, Dan. Still, for some reason, LH flights are *packed* almost every time. I don't know how they do it, but so far there was really no incentive for them to hasten the implementation of their new "Allegris" product, at least from a financial pov.
United, because their pilots basically never go on strike. I once got stranded for 3 days due to a mass Lufthansa pilot strike. During the strike, United operated the same route without issue, but it was impossible for me to get onto. Learned my lesson.
It’s not even close if you look at the whole package beyond just the business class seats and service. LH group’s IT infrastructure is horrible, and good luck dealing with customer service when they accidentally flag you as a mis-connect or if they misplace your bags. Among LH group airlines, I think Brussels has the significantly better product. Service, food, and drinks are much more enjoyable than the other LH group. The throne seats are also great (also found on SWISS), and much better than what you’d find on Lufthansa. I think the comparison for me personally is a lot closer between Polaris and Brussels, but I can certainly see why the majority of people would prefer Polaris. I also wanted to mention The Loft lounge in BRU is one of my absolute favorite lounges. The steam shower and fancy toilets alone make any long haul flight so much better regardless of class.
i suppose unhappy cabin crew is what happens when you are worked to exhaustion and poorly paid. Very happy to hear that Lufthansa's cabin crew union managed to get their crew a pay rise of 16% plus extra bonuses. As with everything in this industry, a people focused industry demands a company to be focused on their employees too.
The problem with Lufthansa is that successive German Federal Governments have changed the shareholding and investment. This has led to an older fleet and less money for refurbishment and onboard services. The simple fact is post 2001/2008 & 2020 the old legacy carriers are just having to compete with direct sell airlines. Lufthansa used to offer a competitive inter european service and the profits from this cross subsidised premium long haul. Now people flying London to Munich/Berlin/Frankfurt are more likely to check out easyjet, Ryanair or Wizz so Lufthansa had to price drop to compete. The nature of EU freedom from cabotage rules means any EU/EFTA registered carrier can compete with Lufthansa on Germany to Europe routes. Add to the fact that Lufthansa has a fleet of older aircraft (including the last 747's to come out of Seattle) then their offering will look tired Meanwhile United having acquired Continental and being protected by US cabotage rules has a large network and a huge share of the market. Sure the US has it's share of direct sell and legacy competition BUT the core completion is just the other two of the big three [American and Delta] plus Jetblue and SouthWest. As a retail agent for AA/UA/DL they all focus on their core hubs with more limited competition outside of US markets.
Totally agree! Frankfurt is my home airport and I still have status with Lufthansa. But again and again I find myself booking other airlines - for better service, a better hard product and frankly better prices. For flights to the US United has become my preferred choice.
LH are focussing on MUC much more than FRA these days, unfortunately for yourself. FRA is an old, hard-to-improve, physically constrained airport, whereas MUC just keeps getting better and better (though train service to satellite bldg at LH terminal was covered by a replacement bus service yesterday, which will operate until next month (I think) while train is updated). I have status with both LH and UA; LH is my first point of call, use UA as a last resort.
40% pay raise for pilots and almost 100% pay raise for CEO. 29 months trying to get a pay raise and decent treatment from United. All of a sudden they can’t get you a hotel room. Lack of crew meals. Reserve forever. Call out sick point rules. Retirement issues. Horrendous new uniforms. Discrimination so bad you just forget you are a human. Not coming up with policies to help with unruly passengers. The list goes on and on. When you receive bad service it is almost always because of how a company treats their employees.
Gonna be honest and say that UA has been dragging their feet with the new FA contract and I don’t see service getting better until they get a new contract
US airline beats European major airlines when it comes to seating, entertainment, and refresh cabins. Both have issues with crew and food, something the European airlines had master but not anymore. If it’s a draw the US airlines win due to better overall customer service, less strikes, lost baggage’s, and delays which are a huge problem at the major airports in europe during the summer months.
United for me as well. While I won’t pay extra for a seat, I’d still prefer United. Polaris is a perk too for those who wanna pay for that instead of 2+ TV’s
Good to know, because I'm about to take my last flights on Lufthansa after being a loyal customer for 2 decades. Took 5 weeks to settle what should have been a relatively straightforward ticket change. Since United is code sharing this trip anyway, I may just jump over to them entirely.
Also important to take into account that Lufthansa is incapable of negotiating contracts with its employees... Meaning that on a regular basis these will go on strike for a couple of days leading to endless flight cancelations that are not uncommon. Anyone who needs to be somewhere in a timely manner and is aware of this, should avoid Lufthansa like the plague
Flew from Frankfurt to Istanbul with Lufthansa. 3-hour flight and the only service I got was a cup of water. Is United better? Barely. I would choose neither if I have an option.
Even how Lufthansa beats united now, wait till the next comparison when Lufthansa gets their new first class, business class, premium economy and economy cabins😝😝
Heven't flown United, so I can't compare, but what I do know that lately, Lufthansa is a very hit or miss if you get to even fly, with all the strikes. I.e. they treat their staff like shit and the staff is fed up with it.
Just flew recently from SFO to Bilbao on Lufthansa. From SFO the food was terrible. Very terrible. From the base Munich back to SFO... the food was amazing... I bought food at the airport thinking it would be bad again. I was super impressed. Wth happens from US start flights idk. But they need to do better.
That is because the US requires the airlines to throw away ALL fresh food on board. Therefore they have to supply it from within the US, which is definitely lower quality than what Lufthansa can do at their hubs in Germany.
Lufthansa was amazing in 2000s. Perhaps, it was the best airline in Europe for economy class. And United...broke my Taylor guitar
Ngl their fleet was very new then plus emirates and Turkish weren’t stealing European routes.Now their fleet is very old and their domestic European flights are the only thing that help them stay rich.
Did they pay you back for your Taylor?
United Breaks Guitar
Count yourself lucky that they didn't break your nose...
it was a song@@AliRiz99
Based on my long haul experience with both I can say that I prefer Lufthansa. I fly economy on both, Lufthansa's seating, meal service and cabin crew were better. And let's not forget about landings. Lufthansa's landing was buttery while for United I can't say the same
Lufthansa fly the queen of the skies though👀
❤
😂😅😅❤❤❤. United used to
so what youd rather fly on an old ahh 747 to get a bad seat and get harrased by flight attendants?? the plane shouldnt even matter to you bc you dont choose it
@@mechanicalcrazy9590 many times I've flown I chose the plane I wanted to fly on. I choose the rental car I want to drive. As long as it's flying, it's certified and fine. Most of their fleet isn't that old either
@@geicoman5 have been doing a great deal on a home business website and is a very funny and interesting way of making money on a site like that has been the best thing for me and my friends are the same as me now and I'm sure I can get you a better rate of the comment so I don't want you can even think of me on my own and don't feel that you are the one to me and you will never be the way I do you know you love you and you ❤
United: Doctors are welcome.
Also United: You may leave as a patient.
Doctor dumbass should have obeyed flight attendant instructions.
United airline also has the added thrill of potentially being selected in Battle Royale, where the crew randomly select some passengers for beatings and throw them off the plane 😂
Only US Citizens though - alcoholics and MAGA voters usually - global travelers are well behaved.
Or one of many assorted maintenance issues 👀
At least you don’t get dragged out of a Lufthansa flight
If Lufthansa is not on strike, its actually quite okay
If united can keep it's door closed in midair and not drop a wheel during takeoff
I prefer Lufthansa over United
Wait until Lufthansa loses your bag or you need literally any kind of customer service.
@@danielcp1985at least Lufthansa doesn't break your Taylor guitar
@@danielcp1985I had to use once their service & it was great 🤷🏼♀️ (but I’m German)
i can't imagine anyone who actually flies both would choose Lufthansa, they can't get any of there game together and are on the verge of being worse than low cost carriers
Lufthansa specifically because of the b747-8
Don't forget their A 340s (both 300 and 600 series), A 380s, and a few 747-400s.
You are correct furthermore if you are doing EWR Frankfurt both directions then take LH403/402 🇩🇪> UA960/961🇺🇲. Since this B747-8 has first class while UA961/960 doesn't have it
That’s what makes Lufthansa so iconic that they keep the classics
Lol stfu. Would u rather date a young beautiful 20 year old or a rusty old 90 year old grandma? The answer is pretty obvious imo
I’d rather fly in a pack of gum with wings than fly on United ever again.
Last time I flew on Lufthansa (little over a year ago), they had great lasagna and gave me metal cutlery.
I’d fly on Lufthansa just for the 747
bad choice you dont dont even have to pick the plane.
I fly Lufthansa for the 747. Service is good. 😊
The Lufthansa business seat is still more comfortable than the narrow Polaris seat tho
I agree
United Polaris isn’t even first class it’s a business class. But with what everyone calls it, it’s really first class I’d like him to compare Polaris to Luthansa first. There’s no chance of united winning.
I would choose Lufthansa💯
Dan, you concentrated your comparism 99% on the hardware.
My experiences from the past with United (C, prio-pandemic) software, especially their cabin crews are horrible!! They do not care, the are unfriendly and hate if you allow yourself to disturb their chat/phonetime (which is 75% of the flight). Food on United flights: 🤢
I do have quite same bad experience with the staffs' attitude last time, totally opposite from what said from this video... And have heard quite bad review a lot from so many frequent flyers' stories too... So this one is totally hoaxed news!
@@praszHUANGlufthansa from what i heard is quite average. but from my american friends, united has more downs than ups
And Lufthansa won't drag you out for no reason
I've flown with Lufthansa from Los Angeles to Frankfurt in 2003, which was also my first time in a 747, and since then I've flown with Lufthansa 747 to and from Shanghai from Frankfurt and between Gothenburg and Krakow with layover in Munich, all these flights have been between 2003 and 2015 and a mix between long haul and short. In my experience, Lufthansa is an amazing airline to fly with! Cabin crew has always been amazing, food has been good, excellent service even on a 1-2 hour long flight (they offered sandwiches and yoghurt, coffee, tea or cold beverage even on those short flights, all included in your fare!)
When I flew to China, I was flying alone and the crew were just so sweet, asking me if I needed something and so on, and this was during the Swine Flu times in 2009.
The damn thing about it all? All my flights have been in Economy!
I'd never set foot on an American airline at this point, they're too focused on making profit over offering a safe service to their customers. American planes are poorly maintained with too many corners cut! It wasn't Lufthansa that dropped a wheel at take off some weeks ago, it wasn't Lufthansa that had a side panel blow out mid flight, it was two American based airlines that did! I saw the United flight with the lost wheel land at LAX that day after being diverted (I watch flight spotting lives on RUclips) and while the pilots and ground crew handled the situation exceptionally well and landed safely, the incident just shouldn't have happened to begin with! You don't hear much or any issues like this with European based airlines, but hear about incidents on a semi regular basis with American based airlines.
I'd choose a slightly dated cabin on a well maintained aircraft any day of the week, over some modern cabin in an aircraft held together with ducttape to keep costs down!
I second this comment. While their seats might be outdated on some flights, I've always trusted Lufthansa regarding safety. But the outdated seats are probably within Europe. Flying longhaul from Germany to outside of Europe is actually quite good. The seats are better. Never had problems with food, cabin crews, toilets or entertainment packages.
I immediately said Lufthansa, but I haven’t had a bad experience, with a great business class seat and amazing service. Maybe I was lucky, because I don’t fly Lufthansa that often and prefer KLM
Your perspective is very Business Class-centered though.
Considering the overall experience from aesthetics, customer service, to seats, hardware, etc, it's basically a matter of whether you prefer horse shit or dog shit.
For the argument your making it’s like comparing apples to oranges. Do the same price point and see were it lands you.❤
Earlier this month i flew Lufthansa on a 11h flight from Germany to tge US and back with United (both in economy), and I'd say the Lufthansa flight was a bit more comfortable. The seat gave me less backpain, i had a bit more leg room and the food was nicer, service pretty much equally friendly. United had better selection on the in flight entertainment though. Overall i think next time I'll choose based on price and flight schedule, the companies were pretty equally tbh
When flying economy I prefer Lufthansa over United.
I’ve valued Lufthansa so much for so long it’s hard to adjust. Meanwhile, it took United more than a decade to get over staff resentment from the merger with Continental!
True story
I was seriously pissed off when that merger happened. Continental was pretty good and my airport was a Continental hub (EWR), meanwhile I had flown United twice and both tines it was the worst flying experience I had up to that point. I REFUSE to fly with that shit airline ever again.
Still happening
Well, at least Lufthansa won't beat the shit out of you for not giving up your seat...
I had the pleasure of flying United Polaris and Discover business class (a Lufthansa subsidiary) last year. The United product was overall a lot more modern and enjoyable, but the Discover staff was far more friendly and seemed to enjoy their job more. Once Lufthansa upgrades their business class cabins, their staff can offer a very competitive product.
That's because the work culture in US companies is toxic and terrible.
Any airline that allows any staff to sit on their cellphones loses for me. Flew KLM Dutch internationally and noticed almost every staff member of theirs on the plane and in the airport was glued to their phone screens like children the entire time.
Not payed for ground time. Mind your own business
Can you do Singapore Airlines vs Emirates please?
Thank you fir the update
Last time I flew United between Sydney and LA the male flight attendant from Texas weighed over 350lbs (155kg) with stinky sweat stains down his back, he could barely fit down the isle and sounded like a steam train huffing and puffing.
He spent most of the 14 hour flight sitting down.
In an emergency he'd be an absolute liability.
Class act United!
I can assure you, having once flown by United from MELBOURNE AUSTRALIA to SAN FRANCISCO VIA LOS ANGELES AND THEN BACK TO MELBOURNE VROM SAN FRAN TO MELBOURNE VIA LAX, I SWORE I WOULD NEVER FLY WITH UNITED EVER AGAiN. The Outward bound journey via LAX to SAN FRAN too 19 hours plus. There was BUT ONE MEAL AT 10 AM SOON AFTER DEPARTING MELBOURNE; THEN NOTHING! When I asked what time dinner was being served, I was advised that dinner would not be served, and I should order a snack from the cart when it came past my seat. That cart came past my seat 14 hours after departure, and they only had PRINGLES which cost me around $2.50 US but they could not take cash. They wanted a CREDIT CARD! The return trip was the same. One Meal soon after departure. At least I had the foresight to buy food to take on board with me for the return flight. YOU CAN SHOVE UNITED UP YOUR COLLECTIVE ARSEHOLES!
I flew to Europe last year on United and home on Lufthansa. I felt like cattle on the Lufthansa flight. The flight attendants were friendly, but that’s the only positive I have from that whole experience.
Lufthansa has some of the most unfriendly cabin crew even in business class.
Just flew on Lufthansa Business class yesterday. Good service, decent food, awful seats. I don't want an inflatable air mattress for a seat, thank you...
Right on, 👍 wish ya happy take offs and landings ✈️, Greetings from the Lufthansa-Country 🙋♂️= to the US 🇺🇲
No matter what airline you would like to compare to UA- I’d rather swim the Atlantic than expose myself to any of their crap “Polaris” garbage
The Polaris flight experience is mixed, but the lounge experience on the ground is excellent.
2 seats abreast on the window in Bus. Class is a no-go for me these days. Too many others have single seats there, so I get both a window _and_ an aisle seat! I much prefer that, as a solo traveller.
Thank you for sharing your observations.😊
In my opinion it is completly the oposite! I flew United last summer: 9 hours delay, no information, unfriendly crew.
Flying United actaully gives you access to most lounges in US airports.
We flew Lufthansa on the A380 to BKK and 5 !!! Businessclass seats on the flight were broken. Service was fantastic but seats were far from comfortable!😭
The massive benefit of Lufthansa is competitive business fares. We got a RTW ticket in business class for US$4K. I'll take the lower quality for that price.
I really enjoyed the United premium economy seats. I flew from Newark to London. Good food, great service, love the extra space and great entertainment. Totally worth the price
Lufthansa is 10/10
Luthansa: we try to beat our competition
United: we beat our customers.
Luthansa: we treat our customers
United: our doctors become hospital patients
The thing about United, is there are several Uniteds. There's the Continental crews and aircrafts, within the US especially, it's quite a palpable difference between the actual United, and the old Continental, in terms of quality of product and service.
BUT, talking about "continental," there's also a great difference between United within the continental USA and the International routes United.
In my experience, the International United is a solid and steady (constant, if you prefer) B+ airline. It's not going to offer the thrills of Singapore or Etihad, ANA or Emirates, or the beauty and refinement of Air China, for instance. But it's always been a solid product, with so few letdowns I cannot remember any specifics (over the last 27-30 years of flying them transcontinentally).
Steady wins the race (contrast Cathay and Qatar with Singapore and ANA, for instance), and United is always in the top ten worldwide, and top six in my book (the aforementioned SQ, NH, EY, EK, and CA are my top 5).
The comment section is right: Lufthansa wins. I do hope that they upgrade their interior though.
I totally agree, and remember the days that I would have picked Lufthansa over United, but not any more, especially business class
It’s sad to see the US airlines outcompete the Europeans. I choose both AA and UA over their European alliance counterparts (though I like Swiss better than LH) because they have better seats and mildly better service cabin crews but also MUCH better customer support if I’m having a problem with a trip
Why is it sad? We invented the airplane anyways
@@remulsive9558fr idk why bros bitching
@@Phantomghxst110Fr
It’s known, look at Delta, United, even American and their cabins are mostly newer even if they fly older planes like the 757, 767 etc. Delta is so meticulous in updating their cabins and are now doing so after recent upgrades. Their entertainment is far better and actually some of the best in the world while Lufthansa have older user interface with older systems from the 2010’s. Untied Polaris bedding is world class, people rave about that. The service is a hit or miss, you may get a senior flight attendant and not a young under 30 like Singapore or Emirates but I like the US airlines don’t discriminate just because you are an older worker. Food is something they have to work on but the European airlines aren’t far ahead in that department like they were years ago. I took KLM business from Amsterdam to DC but it was on an older plane with 2-2-2 in business, the service was ok but I wish I had flown delta because they were overall better in my opinion
i wish i had these kind of problems
Nah i cant be dealing with that over the top American customer service. Im not here to make a friend. Leave me alone 😂
Dan I'm glad you did this. I'm flying united from den to FRA. Then back on Lufthansa. It'll be interesting
I objectively understand your point, Dan. Still, for some reason, LH flights are *packed* almost every time. I don't know how they do it, but so far there was really no incentive for them to hasten the implementation of their new "Allegris" product, at least from a financial pov.
United can also land on water when there is an emergency
United, because their pilots basically never go on strike. I once got stranded for 3 days due to a mass Lufthansa pilot strike. During the strike, United operated the same route without issue, but it was impossible for me to get onto. Learned my lesson.
I assume you are american and unions are a communist-thing for you? Like general health care, paid vacation, laws to regulare working hours etc?
We want air France - delta ❤
Wow! 😮
Lufthansa has 747, A340 and A380. United has none of those. So Lufthansa wins.
I just want to fly lufty just to see for myself if it’s truly that terrible. I don’t mind united on domestic , the staff are usually very pleasant imo
It’s not even close if you look at the whole package beyond just the business class seats and service. LH group’s IT infrastructure is horrible, and good luck dealing with customer service when they accidentally flag you as a mis-connect or if they misplace your bags.
Among LH group airlines, I think Brussels has the significantly better product. Service, food, and drinks are much more enjoyable than the other LH group. The throne seats are also great (also found on SWISS), and much better than what you’d find on Lufthansa. I think the comparison for me personally is a lot closer between Polaris and Brussels, but I can certainly see why the majority of people would prefer Polaris.
I also wanted to mention The Loft lounge in BRU is one of my absolute favorite lounges. The steam shower and fancy toilets alone make any long haul flight so much better regardless of class.
If i have these choices, i stay home instead
i suppose unhappy cabin crew is what happens when you are worked to exhaustion and poorly paid. Very happy to hear that Lufthansa's cabin crew union managed to get their crew a pay rise of 16% plus extra bonuses. As with everything in this industry, a people focused industry demands a company to be focused on their employees too.
Ever heard of Lufthansa Allegris
definitely prefer Lufthansa
LUFTHANSA- Clean and beautiful aircrafts... staff from Munich to US was very good.
The problem with Lufthansa is that successive German Federal Governments have changed the shareholding and investment. This has led to an older fleet and less money for refurbishment and onboard services. The simple fact is post 2001/2008 & 2020 the old legacy carriers are just having to compete with direct sell airlines. Lufthansa used to offer a competitive inter european service and the profits from this cross subsidised premium long haul. Now people flying London to Munich/Berlin/Frankfurt are more likely to check out easyjet, Ryanair or Wizz so Lufthansa had to price drop to compete. The nature of EU freedom from cabotage rules means any EU/EFTA registered carrier can compete with Lufthansa on Germany to Europe routes.
Add to the fact that Lufthansa has a fleet of older aircraft (including the last 747's to come out of Seattle) then their offering will look tired
Meanwhile United having acquired Continental and being protected by US cabotage rules has a large network and a huge share of the market. Sure the US has it's share of direct sell and legacy competition BUT the core completion is just the other two of the big three [American and Delta] plus Jetblue and SouthWest.
As a retail agent for AA/UA/DL they all focus on their core hubs with more limited competition outside of US markets.
My recent LH transatlantic flights were unimpressive. United polaris FRA-SFO was PHENOMENAL. Lufthansa first within Europe can be solid tho.
good take
I'd rather row a boat with my bare hands than fly with united
Can't recommend Lufthansa at all, on shorter flights it's basically a low cost carrier for a premium price now
I liked Lufthansa
Have you ever traveled Business with Gulf Air? If yes, how was your experience?
If you fly business class, then United is much better choice, Lufthansa's old seats are not acceptable anymore.
Interesting
Totally agree! Frankfurt is my home airport and I still have status with Lufthansa. But again and again I find myself booking other airlines - for better service, a better hard product and frankly better prices. For flights to the US United has become my preferred choice.
LH are focussing on MUC much more than FRA these days, unfortunately for yourself.
FRA is an old, hard-to-improve, physically constrained airport, whereas MUC just keeps getting better and better (though train service to satellite bldg at LH terminal was covered by a replacement bus service yesterday, which will operate until next month (I think) while train is updated).
I have status with both LH and UA; LH is my first point of call, use UA as a last resort.
40% pay raise for pilots and almost 100% pay raise for CEO. 29 months trying to get a pay raise and decent treatment from United. All of a sudden they can’t get you a hotel room. Lack of crew meals. Reserve forever. Call out sick point rules. Retirement issues. Horrendous new uniforms. Discrimination so bad you just forget you are a human. Not coming up with policies to help with unruly passengers. The list goes on and on. When you receive bad service it is almost always because of how a company treats their employees.
Gonna be honest and say that UA has been dragging their feet with the new FA contract and I don’t see service getting better until they get a new contract
The new Lufthansa first class suite surpasses Polaris.
If you want to do it against each other try Newark to Frankfurt LH403 vs UA960. The winner should be LH403 First Class > UA960 Polaris.
US airline beats European major airlines when it comes to seating, entertainment, and refresh cabins. Both have issues with crew and food, something the European airlines had master but not anymore. If it’s a draw the US airlines win due to better overall customer service, less strikes, lost baggage’s, and delays which are a huge problem at the major airports in europe during the summer months.
United for me as well. While I won’t pay extra for a seat, I’d still prefer United. Polaris is a perk too for those who wanna pay for that instead of 2+ TV’s
Lufthansa's business seats are a proper joke in 2024. Seriously
Good to know, because I'm about to take my last flights on Lufthansa after being a loyal customer for 2 decades. Took 5 weeks to settle what should have been a relatively straightforward ticket change. Since United is code sharing this trip anyway, I may just jump over to them entirely.
Also important to take into account that Lufthansa is incapable of negotiating contracts with its employees... Meaning that on a regular basis these will go on strike for a couple of days leading to endless flight cancelations that are not uncommon. Anyone who needs to be somewhere in a timely manner and is aware of this, should avoid Lufthansa like the plague
I flew J in United and Lufthansa, almost back to back. United was better at every step.
As someone who prefers oneworld and SkyTeam I see this as major win
Lufthansa ❤️
Thank you! We’re traveling to Europe and use Star Alliance carriers
Do emirates and ethihad next
I have to fly United to Chicago in order to fly Lufthansa to Frankfurt.
Flew from Frankfurt to Istanbul with Lufthansa. 3-hour flight and the only service I got was a cup of water. Is United better? Barely. I would choose neither if I have an option.
Lufthansa FTW
Agree overall product from UA is better and more competitive. Also, UA P Economy cabin better.
I personaly prefer Lufthansa, and not united, because the food is good, the staff is nice etc.. but united harassed me
I've never found Lufthanasa to be good at all. Not awful, just not as good as everyone else.
But Lufthansa is getting or already got in some planes a new Business Class. A modern seat in a modern configuration.
United
Even how Lufthansa beats united now, wait till the next comparison when Lufthansa gets their new first class, business class, premium economy and economy cabins😝😝
Heven't flown United, so I can't compare, but what I do know that lately, Lufthansa is a very hit or miss if you get to even fly, with all the strikes. I.e. they treat their staff like shit and the staff is fed up with it.
Just flew recently from SFO to Bilbao on Lufthansa. From SFO the food was terrible. Very terrible. From the base Munich back to SFO... the food was amazing... I bought food at the airport thinking it would be bad again. I was super impressed. Wth happens from US start flights idk. But they need to do better.
That is because the US requires the airlines to throw away ALL fresh food on board. Therefore they have to supply it from within the US, which is definitely lower quality than what Lufthansa can do at their hubs in Germany.