Stack Ranking Drives Better Performance in Your Contact Center
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- Опубликовано: 6 сен 2024
- With so many statistics, it can be difficult to truly measure the overall performance of your agents in an objective and balanced way.
Learn the value of stack ranking and how it can help you focus your training, coaching and recognition efforts.
Excel file example starts at 3:00 minutes.
Fuck stack ranking. Just creates distrust and competition against teams who should be working together.
Only if the data is it erroneous and Management wants to use it to penalize people. Stack ranking can show you how top performers can do the job while identifying people who need more support and help to them improve.
Very nicely explained and really helpful....
I would request you to please make videos on dialer metrics like what is GSM or PRI how it's used etc..how does it functions
Stack Rankings are always manipulated without fail.
Yes, they can be. You often have to prioritize one metric over another. As long as everyone is aware of which one has the priority, stack ranking can work. Layout all the KPI's and all of the calculations for everybody to see and you will have fewer problems.
Stacked Racking is toxic, abusive and needs to be outlawed.
How can I start a call centre in jamaica?
Take time to visit some of the many call centers that exist in Jamaica today. Learn how they sold their service to companies abroad, how they raised the capital needed to operate a center and how they hired the management team that delivered on the performance required to keep the client and their customers happy.
Microsoft quit doing this
That might be so. Large companies do tend to use different models over time. I do believe that stack ranking can help you identify top performers. Once those people are identified you can learn what they do to drive that performance and potentially train and upgrade the whole team.
Horrible practice. I could see why people who like to terrorize others would like it.