Call Center Reporting - Improve the Understanding of Your Data

[@gercris70]

Great reporting information, I am currently assigned as a new WFM on a very new project and this really helps me to understand the level of information and increase the caliber of my reports. Thanks a lot

[@immaa1234]

I discovered your channel an hour ago and I immediately subscribed after watching your video on AHT.
You have a lot of constructive information regarding call center reporting.
Thank you so much for the elaborate video.

[@CareforCustomers]

Thank you for your kind words.

[@JohnMcCullough97]

This was extremely helpful. We are looking to expand our Call Center Analysis product with in-application graphs. Our Post-mortem drill down application has received great reviews, but it's time to kick it up a notch.

[@CareforCustomers]

John McCullough Thanks for the compliment John.

[@tuntunwin5761]

Thanks Sir, Very may improve for my job.Teachining method is good,very clear and your voice is clear so thanks for infinity.

[@CareforCustomers]

You are more than welcome. Thank you for the kind words.

[@rominapalli4814]

THIS IS MORE THAN HELP PLEASE KEEP UP THE GOOD WORK WE NEED YOU

[@merrenecaines835]

Thanks so much for sharing!, Is this a program you use for these reports or did you make them out on a spread sheet? Hope to hear back from you

[@clivewoodrow]

All of the reports were done on a spreadsheet application like MS Excel. Thanks for watching.

[@saeedanwar1536]

Very useful tips and ideas thank you for sharing

[@CareforCustomers]

More than welcome. Hope it is helpful to you in some way.

[@alternativeblue123]

I really want to thank you for your great job and of course for sharing.

[@MyDarling572]

Thank you!

[@mialee571]

Good stuff!!

[@CareforCustomers]

Thanks.

[@javiersusan1749]

Thanks for the advice

[@CareforCustomers]

No problem!

[@gennarom8484]

Hello, how did you get the graphic "call volume by day?" is included in excel ?

[@CareforCustomers]

Yes it is a simple excel chart.

[@warped11]

'Average' Handle Time is not Talk Time, Hold Time plus Wrap Up Time. That is TOTAL HANDLE TIME. The average per definition would be the total divided by the total calls.

[@CareforCustomers]

You are correct!! I should be more specific when using that definition. Thanks for calling that out. AHT = (total talk time + total hold time + total wrap up time) / the number of calls answered.

[@bAnfpv]

tkz , good work

[@nutizamfirescu6392]

Am achiziționat plasturi de slăbire doresc să.i înapoiez nusunt mulțumită aștept răspuns, mulțunesc

[@Lafi_yosif]

Good thank you