Improving your Call Center and Contact Center Agent Coaching

In this episode of "Advice from a Call Center Geek" Podcast, we look at 9-10 ways that you can improve the coaching culture of your contact center to create better agents and improve the customer experience.
We also answer some questions that came in on Linkedin and TikTok Live!
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[@TheresaSurgeon]

This is probably the best video about how to manage a call canter!!!!!