15 Steps To Becoming The Best Team Leader in the Call Center Industry
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- Опубликовано: 16 окт 2024
- Follow these 15 steps to become a great team leader or supervisor in your call center.
For a free copy of the presentation or the text of the video see the details at the end of the video.
Find more at www.careforcustomers.com
Thank you! I remember first viewing this a year ago when I first became team leader and here I am a year later still learning from this video. Timeless!
Thank you for the nice compliment. Continue to be a great leader! Your team will appreciate it.
Yes i know.. i was your team member
I just got the supervisor role from being a QA analyst. This is really a good reference.
But my English is not in fluently, how can I manage sir
Number nine is the the most critical in my view. It doesn't imply that you have to get fully ensconced in an agent's off-clock drama, but it does imply that you have to look at your staff as more than metrics. There are people behind the metrics, and these people want organic connections with their leader.
I just became a team leader after being a performance coach for 2 years, how different are these roles! I've learnt allot and will always comeback to this video....great help :)
I'm watching this video now because at the end of this month it will be a post to be a team leader I'm an SME
This video is really fascinating and sure thing will help me in my interview ❤️❤️ if I pass at anytime I will type here again ♥️ thanks a lot for your great efforts ❤️❤️❤️❤️
Me too.
I have started doing these things with my team and i was top in chart consecutive 2 months in quality score........thank u
Congratulation to you! I bet your team is very happy to work with you.
this is nice. u just wanna let you know that these steps help me and my team to be the top quality in our division. Most of agents got promoted because of the 15 steps in applied. thanks and more power
Thanks Jean - very nice to hear.
I so strongly believe now that there are Haters in this world in every aspect.... this was such a Good, informative, motivating, amazing explanation which is Rarely available on RUclips, still we have 11 dislikes on this Video... REALLY...🤔
Hi Babe.
Amazing !!!!! Trust me if you apply all this on your team, and if your team implement this , you would be successful team leader.
Thank you for saying that and reminding us that it has to be applied to work.
Thanks for the kinds words.
I would like a PowerPoint presentation for this please. I've found this video very helpful.
Send me an email at Clive@careforcustomers.com and I will send it along.
I would love one as well if possible. This is great
This video was helpful. Thank you.
Concise yet informative. Thanks a lot!
I will share this with my team leads.
Cathy Daniels Lee Great to know. Hope they benefit from some of the points.
I have been few of these and no wonder if Im gone out from my team for long performance is really different. Thanks a lot for reminding and I would email you for the presentation. Thank you a lot!
I can send it. email: Clive@careforcustomers.com
I have this on replay!
I can send you the slides if you want. Request here > clive@careforcustomers.com
@@CareforCustomers can i get a text version?
Very nice presentation. Thanks for sharing the information. Will keep these in mind while leading my team.
This is really a big help. thank you so much for this
You are very welcome.
Glad it helped you and your team.
I'll be TL on Sept 1 and this is very helpful!
I hope the new role is going well.
Great! Thank you so much!
Awesome video!
Thank you so much mate.
More than welcome. Become a great leader. The industry needs more.
I know its 2024 but can you also send me a powerpoint presentation of this video?
It's really helpful. I want PowerPoint presentation.
email me at clive@careforcustomers.com and I will send it to you.
Thank you so much sir, for this helpful video.
You are more than welcome.
Hi good day! Such a wonderful and valuable lesson i heard, I would love if you could send a copy of this good tips if possible using a power point... Thanks...😇
email me at clive@careforcustomers.com and I will send you the presentation.
This is good. I am stepping in as a Team Leader. I need more inputs. Awaiting your response. Post more videos
HI! Can I have a copy of this presentation please? I found the video so interesting that I want to read it everyday during my transportation so I become the best manager I can be.
email me at Clive@careforcustomers.com.
Very informative. Thank you.
Glad it was helpful!
Is there a way i can get a copy of the presentation ? what do I need to get it ? excellent job thank you for this information
email me at Clive@careforcustomers.com.
I found very motivational your video, i would like a copy of the presentation also i am interest on the books on the last step pretty interest like more info on the last one about metrics thanks in advance
email me at Clive@careforcustomers.com.
this is awesome thank you
You're very welcome!
Hi. I will be a call center manager but I had no experience on call center. This helps me a lot, I can not thank you more! May I get a copy of texts of your great presentation please?
Hudeck Kugoumao a call center manager with no call center experience? Must be a start up company?
email me at Clive@careforcustomers.com.
Thank you for this..🙏🏼
Glad you liked it.
You are very welcome.
okay. this. is what. i. like.
Taking note of this :)
People want to work for and with good leaders. It is the same in any company or industry. Fortunately, most of these points carry well into other lines of business.
The greatest measure of a leader is agent development .
Thank you very much
Glad you found it useful.
i would like a ppoint presentation pls.
Please send an email to clive@careforcustomers.com and I would be pleased to send you the information. Thanks for watching the video.
Thank you
My pleasure.
great presentations....
Very nice of you to say and comment.
a very nice presentation. thank you for sharing
More than welcome.
1 month ago marketing Sales Marketing ...... now just see office system team 15 step
My Behavioral Interview for Team Lead will be later 12 am manila, I hope that I'll pass with following this steps.
Hope you got the job.
I'm a call center agent getting the secret knowledge
shhhh... tell everyone. ;)
I now see why people say this industry is a big pressure cooker that many people hate... The obsession with metrics...
can you email me this by text?
You can copy it from the web site. www.careforcustomers.com/post/15-steps-to-becoming-the-best-team-manager-in-the-call-center-industry . Thanks for watching.
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