What are some examples of effective call center coaching techniques and how do you employ them?

Effective Call Center Coaching: Focusing on Pivotal Behaviors for Better Results
Ryan discusses effective coaching techniques within a call center, emphasizing the importance of focusing on pivotal behaviors rather than overwhelming agents with multiple issues. He advocates for a structured approach where individual behaviors are targeted for improvement, and continuous follow-up ensures accountability and supports agents' growth.
#CallCenterCoaching #Leadership #EmployeeDevelopment #effectivecoaching
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[@lyricninja9957]

amazing!❤

[@chylemillabangco9467]

Thank you ❤😊