Here's some timeline points for anyone that comes to revisit :) Main Topics: Contact Center Staffing: 1:50 Contact Volume: 5:00 Average Handle Time: 6:44 Facilities & Tech: 8:32 Intra Day Management: 10:00
I was in WFM for 6 years until my company did some merging and outsourcing a large portion of the staff, this is a really helpful review of the basics. Thanks for the presentation I look forward to checking out more of your stuff
@@devkaran6166 service level and occupancy are goals, how quickly you want the calls answered and how busy you want your staff to be. You can look up the formulas and see how they get used in staffing calculations online. Generally in practice the higher the occupancy, the lower your service levels.
I’m about to interview for a contact center planning analyst position and found this to be an absolutely amazing video!! I will email you for the pdf. I would also appreciate any help with the possible questions I will get on my interview. Thank you so much
Please email me at clive@careforcustomers.com and I will send that to you along with a couple of other files related to this video. Thanks for the kinds works.
Here's some timeline points for anyone that comes to revisit :)
Main Topics:
Contact Center Staffing: 1:50
Contact Volume: 5:00
Average Handle Time: 6:44
Facilities & Tech: 8:32
Intra Day Management: 10:00
Thanks
Good of you to do that.
@@CareforCustomers Welcome :)
Feel free to ping it to stay on top if its helpful for many...
I'm a Resource Coordinator for the WFM team in my call center. I've never watched a RUclips Video that made more sense! Love it! ❤
Your comments are very kind. Thank you.
I never knew these videos existed! Thank you for such an insightful video!
This is awesome video!
Kuddos CareforCustomers, the basic knowledge in WFM is very important for us.
Thank you!
I was in WFM for 6 years until my company did some merging and outsourcing a large portion of the staff, this is a really helpful review of the basics. Thanks for the presentation I look forward to checking out more of your stuff
Glad it was helpful! Good luck in finding that next position.
Hi Chick I have a Interview scheduled day after tom. For BAT Analyst WFM, can you please guide me something?
@@devkaran6166 hello, yes I'd be happy to help if I can.
@@ChickVicious237 can you please guide me something about Occuapny, service level and other tools a bit ?
@@devkaran6166 service level and occupancy are goals, how quickly you want the calls answered and how busy you want your staff to be. You can look up the formulas and see how they get used in staffing calculations online. Generally in practice the higher the occupancy, the lower your service levels.
Excellent video! Extremely helpful!
Thanks for this video. I'm going to ultize this for a WFM position in applying for
This is amazing! I was thinking of making a map like this to help me understand but you’ve already done it 😄thank you so much
This is really helpful. Thank you.
Glad you found it of value.
good stuff, good to know there was a video like this
Glad I could help. The files were sent to you.
Excellent video! Amazing! Thank you
Your kind words are appreciated.
Truly Amazing Presentation!
Thank you kindly!
Thank you. Short and effective.
You are welcome.
Great Video!helped a lot! super short and precise!
No one has ever called any on my video's short :)!! Glad it was helpful to you. WFM is far more complex than most people realize.
Thank you for your video❤
You are welcome. Glad it was of some help to you.
thank you for your efforts making these videos
I appreciate your kind comment.
Well explained and helpful video.
Glad you liked it!
This is amazing. Thank you.
You're very welcome!
I’m about to interview for a contact center planning analyst position and found this to be an absolutely amazing video!! I will email you for the pdf. I would also appreciate any help with the possible questions I will get on my interview. Thank you so much
Thank you for the presentation, helpful video.
You are welcome. Additional WFM material can be found at our website: www.careforcustomers.com
You just killed it! Amazing Work and Kudos!
Very kind words Vignesh. Many thanks.
Excellent! Thank you!
Glad it was helpful!
Keep em comin! Great video
thank you clive god bless
Welcome.
Just recalling... I was 7 years ago thanks!!
Ok, I am curious - what was 7 years ago?
Excellent information
I am glad the video provided you some help.
thanks for supporting
Glad it helped.
Spot-on!
I appreciate the feedback.
*Thank you for the explanation*
More than welcome.
Hi , i'm very impressed for your content , btw i'm from indonesia and i want your files pdf plan mapping , can i ?
You ar best
Thanks.
Thanks man
You are welcome. Additional WFM material can be found at our website: www.careforcustomers.com
Are you still sending a PDF file to our email?
This is amazing...thank for the information..can i get PDF of this video?
email me here: clive@careforcustomers.com
Hi can I have the pdf for this checklist m preparing for this job and it will really helpful I like the way you present it all.👍
Send an email to clive@careforcustomers.com and I will send you the materials. Thanks for watching the video..
this pointers are quiet awesome! where's the pdf?
Please email me at clive@careforcustomers.com and I will send that to you along with a couple of other files related to this video. Thanks for the kinds works.
@@CareforCustomers hi awesome video xan i also have this files.
Thank you
can i get your PDF to explain to my company
Can you send me an email (clive@careforcustomers.com) and I will send the documents out to you.
May I possibly have the pdf document you mentioned on this Video by email?
Ryuya, send me your email address and I will send out the documents as promised. My email is clive@careforcustomers.com
It seems really tough.
Not if you follow the steps on a regular basis. Good workforce planners review these tips every week. The business is always changing.
Attritions are always high due to agents leaving the job out of the blue... *TOXICITY*
Attrition is a big factor in call center jobs. It is hard work. Pay, training, agent support and the type of work they have to do all plays a part.
hi pls send this to me via email pls..thanks