Kudos on your acting skills. That initial contact and troubleshooting segment was painful to watch, which means you NAILED the typical user experience.
This is GOLD thank you for sharing this map! I’m in the middle of Systemizing our support process at our agency, and this was REALLY helpful 🙏🏽 What ticketing system do you use to keep track of support?
Great advice for tech support process improvement. Your performance was Oscar-worthy, LP. Quick question: what make and model is the headset the tech support person was wearing? I would love to find something like that for my position as a recruiter.
😅 Ha! That's actually a gaming headset I snuck from my spouse's old rig. Nothing high quality! The brand says "Bee Excellent" on the side, but that's all I know!
How would YOU improve this process?
Kudos on your acting skills. That initial contact and troubleshooting segment was painful to watch, which means you NAILED the typical user experience.
Thank you so much, Janine!
I've show this to some support guys, they've put a contract on your head, be careful Layla 🤞
🤣🤣🤣
Hi! Great video, what platform is for the "whiteboard"? Thanks
Hey Lucas! We use Whimsical. Here's our affiliate link if you wanna give it a spin on their free plan: processdriven.co/whimsical
This is GOLD thank you for sharing this map!
I’m in the middle of Systemizing our support process at our agency, and this was REALLY helpful 🙏🏽
What ticketing system do you use to keep track of support?
Hey Hervin! We have a ticketing system in both Missive and ClickUp that we use :)
Great advice for tech support process improvement.
Your performance was Oscar-worthy, LP. Quick question: what make and model is the headset the tech support person was wearing? I would love to find something like that for my position as a recruiter.
😅 Ha! That's actually a gaming headset I snuck from my spouse's old rig. Nothing high quality! The brand says "Bee Excellent" on the side, but that's all I know!