How to Build Scalable Workflows with Custom Objects in FreshService

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  • Опубликовано: 25 дек 2024

Комментарии • 7

  • @justinbennett486
    @justinbennett486 Год назад +1

    Thanks for that, the timing is perfect as I'll be looking to implement FS soon. I was redesigning our Travel Expense flows with a view to move them into FS using custom objects, and you've just confirmed that's the right approach and demo'd how for others I work with! :)

    • @Stitchflow
      @Stitchflow  Год назад +1

      We're delighted to hear that we were able to help you! Your feedback is greatly valued 💪

  • @iggi_daddi
    @iggi_daddi 11 месяцев назад +1

    Thanks for this, this is going to be so helpful! We already have FS implemented but like you did in the beginning, we have 1 to 1 flows and its becoming unmanagable. Thank you for this tip! I was wondering if you're going to do a video about expression builder and how to utilize it in best possible way. Thank you!

    • @Stitchflow
      @Stitchflow  11 месяцев назад

      Thanks for the feedback! We appreciate it a lot!

  • @mukmusicdiary
    @mukmusicdiary 8 месяцев назад

    Any chance you could show us what is in Applications_Approval and Applications_Provisioning_Method? I am a little confused how those are supposed to be configured. Cheers :)

    • @SL1MZYY
      @SL1MZYY 5 месяцев назад

      At 4:54 you can see exactly what he has stored in 'Application_Approval_Type'.
      'Application Approver and Reporting Manager' / 'Application Approver' / 'Reporting Manager' / 'Other'
      If I reckon correctly they are simple 'one-column' custom objects with the a text field being the identity field so you can reference it as lookup-fields in his custom object "Applications". 'Application_Approval_Type' is also shown at 7:27 with only one of the paths hitting the right condition and deciding the step in the Workflow.
      'Provisioning_Method' then should be from what we can see:
      'SSO Group' / 'Admin Portal' / 'Other'

    • @mukmusicdiary
      @mukmusicdiary 5 месяцев назад

      @@SL1MZYY all good! I got it working;)