Hi Layla, the one process I could not do without is email response/marketing automations! But I cannot workout how to send/create HTML email templates in Clickup using the 'code' option. Do you have a tutorial on sending engaging HTML emails in Clickup? If not, would be great to see, as it would be perfect for CRM functionality!!!
Great workflow ideas! One thing we've found to be effective after 14 years using the same ticketing system across a few hundred unique customers... is the value of knowledgebase articles, which promotes self-service. In other words, when your support agents resolve the same issue multiple times across multiple customers, it's an indicator that you should document that issue in a KB article, which gets exposed to your customers, which allows them to find these solutions in a self-service way at the point of ticket creation, so you increase case deflection at the front end. Over time, that knowledgebase system should grow in number of quality articles and your reporting should then show that more and more customers are searching for answers before filing their support case.
'Help Desk' applications are a life saver for customer support. They combine the accountability of task management systems with the accessibility of email. And it doesn't have to mean jumping between systems; ZenDesk and Intercom have integrations with Clickup, so Clickup can still be the single source of truth and non-customer support users have full visibility. Teamwork also has a very effective solution which they built in-house. If you have ADHD or just find yourself forgetting about emails, consider trying a help desk app. Also, your co-workers can see when tickets (aka emails) have been sitting and haven't had a response. They can jump in and handle it for you if you're busy, or just give you a gentle reminder. Missive can also do this, but Help Desk apps let you set rules (e.g. must respond within 2 hours or an alert is sent).
Hi layla I am recently been ban by clickup customer support for using abuse words again clickup what I can do to unBann I have written multiple apologies to clickup what I can do now to unbanned my account?
Oh no! I'm afraid the best person to contact would be connect with ClickUp directly. If you're able to, you can email help@clickup.com. Otherwise, you can also reach out to them via social media on Facebook, Twitter, etc!
What's one workflow your business just couldn't do without?
Hi Layla, the one process I could not do without is email response/marketing automations! But I cannot workout how to send/create HTML email templates in Clickup using the 'code' option. Do you have a tutorial on sending engaging HTML emails in Clickup? If not, would be great to see, as it would be perfect for CRM functionality!!!
Great workflow ideas! One thing we've found to be effective after 14 years using the same ticketing system across a few hundred unique customers... is the value of knowledgebase articles, which promotes self-service.
In other words, when your support agents resolve the same issue multiple times across multiple customers, it's an indicator that you should document that issue in a KB article, which gets exposed to your customers, which allows them to find these solutions in a self-service way at the point of ticket creation, so you increase case deflection at the front end.
Over time, that knowledgebase system should grow in number of quality articles and your reporting should then show that more and more customers are searching for answers before filing their support case.
Thank you so much for your insight! This is so valuable!
'Help Desk' applications are a life saver for customer support. They combine the accountability of task management systems with the accessibility of email. And it doesn't have to mean jumping between systems; ZenDesk and Intercom have integrations with Clickup, so Clickup can still be the single source of truth and non-customer support users have full visibility. Teamwork also has a very effective solution which they built in-house.
If you have ADHD or just find yourself forgetting about emails, consider trying a help desk app.
Also, your co-workers can see when tickets (aka emails) have been sitting and haven't had a response. They can jump in and handle it for you if you're busy, or just give you a gentle reminder. Missive can also do this, but Help Desk apps let you set rules (e.g. must respond within 2 hours or an alert is sent).
Thank you so much for your valuable insight! This is so helpful!
Hi layla I am recently been ban by clickup customer support for using abuse words again clickup what I can do to unBann I have written multiple apologies to clickup what I can do now to unbanned my account?
Oh no! I'm afraid the best person to contact would be connect with ClickUp directly. If you're able to, you can email help@clickup.com. Otherwise, you can also reach out to them via social media on Facebook, Twitter, etc!
GREAT VIDEO - VOLUME WAY TOO LOW