Customer FIRED ME ! Doesn’t pay for last mow! What would you do?
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- Опубликовано: 13 сен 2024
- Talking about a unique situation where I got fired , old customer has yet to pay. Asking what would you do? Discussing revenue numbers for the day! #lawncare #exmark
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It is amazing to me how people who own businesses manage to stay in business while being hesitant to ask for the money they have earned.
Good videos, brother.
@@TheLeadAttorney yeah man , it had been a couple weeks before I realized he hadn’t payed me yet.. luckily the situation was resolved and thankfully it’s rare I don’t get paid!! Appreciate comment btw never had someone with your following comment before!
Long day I watched the video but have no comments, brutal heat here. Helping the algorithms.
@@BENNHENDRICKS33 thanks Ben!
@@CBeason wore out brother
@@BENNHENDRICKS33 yeah man the heat was rough today. Next week looks much better
I would call him and tell him I need to be paid the $65.00 for completion of service.
I mean it sounds like you're being respectful about it and level-headed I think it has happened to all of us, 65 bucks just cut your losses. Sucks but if $65 is going to make or break someone then they might want to think about something else. I have lost out on a landscape job for $2500 when I was first starting. Lesson learned on my end now I get contracts and everything gets paid ahead before any work gets done kind of like ordering food You pay for it first and then you get your food
@@missionlandscapesllc9283 yeah good points mission! I definitely with the big ticket items for sure.. I’ve got close to 250 properties I mow so similar things are bound to happen every so often! It did get resolved btw!
@@CBeason 250 😲 man killing it, that's awesome brother. That's good
Bill him the amount plus 10% for the late fee. Put a bold note on it and tell him you will add 10% for each day it is late after you receive this notice. And let it run for a month at 10%, and then for the second month, he has not paid it goes up to 15%. If it gets to the point and you can I would put a lean against some type of property he has such as a vehicle, home, utility trailer, or whatever you can put a lean on it. That's my thought. I had an Asian customer on a job who wanted me to clean more and I told her I did not quote for that to be done, the quote you got was for the the front yard only. When I was completed she wanted to drag out things so I told her I would be charging her $100.00 a minute for every minute I waited for her to pay me and wasting my time. Well guess what I got paid and I left, but before I left I made sure she understood to never call me again for anything! Just my two cents worth.
I definitely would insisting upon being paid for the service. I understand the cultural differences but their are jerks in every culture. I've had to stay on top of lawncare clients that were slow payers with multiple texts and phone calls and knocks on their door until they finally paid. It's bothersome but they all eventually paid and I stayed professional throughout keeping my reputation intact. Good video.
I tell them they have a balance on their account and we have to clear their balance before I’m able to close out the account
I know that this has been resolved but I wanted to add my $0.02
NEVER offer a discounted price to a late/non paying client. This situation is why I urge all of us in the green industry to use a contract or, at least, an agreement. This will help the client to understand the specific services they are receiving and what is expected on their end (removing stuff from the lawn, dog waste, etc... Payment terms and methods, etc...). ALSO, I include with the payment terms an explanation of late fees. In almost thirty years, I've only been stiffed a couple of times.
Also, this doesn't work for ongoing maintenance but should be used for any installation projects, file an NTO (notice to owner) with your state or municipality before work begins. This is different from a lien. Not all states allow them but it's worth looking into as a small business owner.
Yes sir, very good advice.. thank you for your valuable insight
@@CBeason you're welcome and thank you
I'd keep sending him an invoice until he paid me. Keep your 65.00 charge, and charge him a late fee for late payment.
Man that would really upset me! Not the $65 so much as the principal..
You know me
I go on my emotions sometimes😅.
I have been known to call them and tell them i'm gonna take them to small claims court And tell them if they lose, they'll pay All the court cost you did the work They should be.
Willing to meet you in the middle.Maybe 40 or something like that.
Not paying nothing is totally unacceptable.
But then the unemotional side comes out and i say to myself "its only 65 bucks" Not worth the hassle.
But I have been known to go after people That dont pay me- no matter what the dollar amount is.
I would call him though for sure. I know deep down inside that burns you up when customers do that. I mean at the end of the day dude it's theft!
If a electrician came by or the plumber came by and they did work and then the man refused to pay them that's an arrestable offense they put you in jail for that. We all know you're not gonna miss a meal without the $65, but I would have a hard time Letting that man keep my little money and not go through anything to keep it😢😢
I understand where you coming from Ray! Watch video tonight, gave you a bit of a shout at the end
OMG, Chad as you were walking by your mower ON the truck in the beginning.I saw the grass flap on the laser z.Did you cut it so it wouldn't get hung up when you try to pick the deck up?.
@@rayrayslawnlandscape2008 haha I didn’t on purpose tbh . The end of it has gotten more flexible over the last couple years since a new one got put on it.. but yeah definitely know what you’re saying..
@@CBeason i cut mine cause they always stop the deck from going into transport.
Depending on your city laws, some cities allow you request a lien on their property until fees are paid to courts and you. Done this multiple times. They don't pay, I'll put that lien on the property, and then they have to fight the courts to keep their property. 😅 Karma. Love local laws like this that help us collect payments.
Yes , good advice. I’ve never done that but if I ever feel the need to. That’s a good idea
Tell them they owe me money. If they don’t pay me then take em to judge Judy.
I always bag my customers. Got to make the lawns look professional. Depending on how big the property is.
@@lionlegacy6652 yes I do sometimes really depends on the yard. This was super thick/tall/damp. Not gonna bag grass like that and risk tearing Walker up..
Great vid as always.
Thanks again!
Move on brother move on. They want an opportunity to take advantage of the labor
People are just plain liars and cheat types
I can nearly spot them a block off and I spread the word about them with others in the business 😊😊😊
Pray for that person and keep going the seeds that you plant will come back on you
@@jenbartee1 thank you Jen! Please watch tonight’s video! I think you will be moved by situation being solved
Id move on and forget it--
I would call him and let him know that the invoice is due now. Give him a week and then I would go see him in person with an invoice in your hand. I would NOT tell him he could pay less. Fortunately, I have never had a client not pay me but have had to keep on some of them to get the payment. I promptly either dropped them or put them on pre-pay.
i have done the same thing-as we get closer to the end of the season- im Hyper alert on the money i have in the street- we all know what customers are a little sketchy-and which ones mite try to beat me..
Hey Russell, you give great advice as always! Ended up solving the situation.. check out the end of video
I would just chalk it up to not a good fit or a misunderstanding. I send a email with an estimate and an invoice that clearly states what the scope of work is. I also would have reached out to the customer and let him know there was some clippings and bagging is extra. It will look better and better now that I am cutting on a schedule and it isn’t over grown. I also would have blown it out the best I could have. When in doubt cut super high and double cut. Also I do all new customers credit card on file, yes there is a fee but it saves you time and in this case worry. Also I’d probably try and catch the new guy and say he stiffed you…idk maybe. I’d probably let it go and just pray about it.
@@Julks1990 yeah man , all good points. Not a huge deal but I definitely feel a certain way and should get paid something
If I were in your situation I would definitely let the guy know, because if you let it go he will do it to the next guy, just my thoughts
@@eddieh6429 thanks Eddie! Pay $65 or reduced amount since he was upset about the clippings
@@CBeason I would tell him $60, that way he will know you did atleast discount, by the way I put out a little small truck talk video earlier! It’s under 5 minutes long, nothing special just wanted to see some cooler temperatures 👊
I would say don’t worry about the money with that guy, but if he has done it to you then he will do it to the next guy, I hope that makes sense, that’s my thoughts, the money isn’t really a whole lot to me and you, it is but at the end of the day it’s not going to end our season, but it may absolutely ruin the other guy cutting his grass! I’ve done estimates for Chinese guy before and he said I was way to high, then I was cutting the lawn beside his one day and a young man got out of his jeep, had a push mower and a battery powered trimmer and blower, I think the guy was in college, I made sure I told him what that yard was worth and don’t let the Chinese guy take advantage of your hard work, I felt bad for the kid, but years ago that was me 🤷🏻♂️
@@eddieh6429 I’ll check that out Eddie! Yeah man overall just havnt had good luck for the most part with the Asian community
@@CBeason me either and another one that I try to stay clear of is India folk, they always think you trying to rip them off, and they will watch you like a hawk the minute you step on there property, then find something to complain about 🤷🏻♂️
People know how to not pay that's bull I would ask for my money
Thanks Rodney! I agree, luckily things got sorted out today!
You have to take the loss you lose one customer you will gain 5 more. One door closes another one will open always remember that. Lawncare is not for everyone. We work hard for what we do high quality work.
Yes he's gonna take the loss of the customer no matter what. But for the customer to fire me And not
Pay me nothing...
If I mowed and did not get paid, Round up on the yard comes to mind!
Haha that crossed my mind !
It happens. I’d let it go. God will provide.
I agree Ron but my thinking is that the guy may do that to the next guy cutting his grass, sooner or later he will not be happy with something the guy done and not pay him 🤷🏻♂️
@@ronslawnscrystalriver2151 yeah Ron appreciate your advice. I’m gonna mull over it and pray about and decide in couple days . Not a big deal but still feel a certain way.
Thats tough, i might would let it go but hard to say.
@@StevenDecker-mq8te yeah buddy it’s not a huge deal but still feel a certain way for sure.. I’m gonna pray about it
Everyone understands money bro. No matter what nationality I've been in the game for 27 years and some Americans act like they don't understand how it goes. Just saying
@@k.d.h.landscapingsnowplowi6229 I agree man, Asians don’t corner the market when it comes to being difficult but my experience dealing with folks from other nationalities as been far more problematic than Americans. Mainly Koreans, Chinese and people from India are especially hard to deal with in a lot of cases.. again not saying they are bad people just that they have been difficult from a business perspective
Had to laugh at one of the comments 😂😂😂 Please let that dead weight go man. It's not doing you any good.
@@DOCREAL1118 yeah Doc! that was a first on that comment haha.. I’m not gonna worry about it. He obviously doesn’t comprehend very well.. haha
@@CBeason Just sad that people would even go there. He obviously doesn't know you 🤣👊💯🇺🇸
@@DOCREAL1118 yeah buddy! I don’t understand where an individual could watch that video and logically came to any of those conclusions.. it’s all good though! Can’t let the crazy’s get to you.. I know you know!
@@CBeason It's just to get you heated and no need for that. I just found it funny that they would go after you of all people. I think it's time to move on with the employee though. You have gone above and above and it's time to cut the cord. Love ya brother
@@DOCREAL1118 thanks buddy! I am for sure. It’s just a matter of time. I’ve given him many chances to prove himself but he just can’t seem to do it… somehow I was bashing him though apparently haha!
You provided a service so the individual is obligated to pay you. I would go to talk to him in person. I would not mention a lower amount. If he chooses not to pay then I would let it go. That loss money is usually made up by tips anyway. Most immigrant's have been paid less to work in this country so I understand their position with money. Regardless it is not their right to not pay for service even if it doesn’t meet their expectations. They can protest by moving on with someone else like they already have done.
Thanks Ernest appreciate your wise advice.. good points this particular customer is Philippine man I believe. He wasn’t struggling by any means. Has nice house. I’m gonna pray about and decide what to do this weekend.. not sure why asking you this because I know it’s not. Anything about my comments regarding Asian customers in any way come across as racist in your opinion? Just curious your thoughts. Trying to let people know my experience doing business with them
@@CBeason Hello Chad. I didn’t sense anything racist in your remarks. I have had experiences with people of other nations in this country concerning lawn care. Many in my experience will shop for the lowest price. Nothing wrong with that because we all look for bargains here and there on occasions. Most businesses will look for the best client that will support their business goals regardless of race or nationality. Cultural background can play a factor in choosing the best clientele.
@@ErnestPerez-rg2uo thanks man, I didn’t either tbh. A particular comment got me a little russled so to speak. Went ahead and removed it. Thought it was totally off base and idiotic to claim those things. Not a fan of people trying denigrate my character.. have a blessed rest of the week sir!
First time tuning into your channel to watch yard clean up and only got talking. I’ll pass next time.
@@Clayguy903 thanks for watching!
See Acts 17:26 , I just discovered your channel . Is it possible that *EVERYONE* could pay upfront for your services , with no exceptions ? .
Thank you sir! I wish I could but I’ve got 200+ customers so can’t get everyone to do that.. luckily that situation was a one off for me. Not a huge deal tbh. Great verse btw
Hi, Chad. We can't please everyone unfortunately. I don't like being screwed over anymore than the next guy, but you have to choose your battles.
Is $65 worth someone trashing you on social media or on Angies List? I would ask them to reconsider stiffing you. I think you would have a good case in small claims, but is that worth your time? I'd let it go. You work alot as it is and as they say "One monkey don't stop no show".
@@kevingamble8861 good points Kevin as always. I agree with what you’re suggesting.. yeah I honestly wouldn’t take him to court just thought about saying that to get him to pay. It’s not a big deal but I still feel a certain way for sure about getting stiffed!
@@CBeason as you should- its Not about the money-heck i would give the money away to the first person i saw after he paid me! as long as he dont get to keep it!!😎
Man you repeated the same thing ovwr amd over and over again.. this will the first and last comment for you bud good luck with youtube sheese
@@mudhustle most would disagree with your assessment, your either having a bad day or a total jerk! The fact you would post this comment says a lot about you! That’s a fact! God bless either way , btw I have a message for you in todays video, how about watch one more!
Hard to make a call as I'm unsure of your initial discussion with the customer Chad. Ie expectationss. Be that as it may, & much as it would grate on me Chad, I'd let it go. I would never work for that customer again either. Cheers. 👍😎🦘
Yeah Brian, I’m mulling over what to do. Probably gonna just let it go and not worry about it. Part of me wants to do something about it… thanks for your support buddy