Customer Refused To Pay Because I Work Too Fast
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- Опубликовано: 22 ноя 2022
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My advice, dont let people guilt trip you over money. They just want renig and pull you down.
Man f that b she looked at it as perhour work? She seemed like she thought you should get less per hour by how you looked or the profession you were in. "You don't have a PhD and make 70 dollars n hour?!" The hourly rate doesn't matter when it comes to these types of jobs done. She seems like a pretentious cunt tbh. Good job man.
Disliking because of clickbait. Unfortunate, because an otherwise valuable video
Put a mechanic Lean on them. I'll pay for good work over a bad Job
My advice. Don't shill to your subs. You earn 10x more on youtube without being a shill and peddling trash info which can be found free online.
I recently had a small contractor come to my house to fix a few things . We agreed on a price, which in my opinion was very good after previously getting a few quotes . The contractor said it would take two days to complete the jobs I needed. The contractor finished everything in a day. He came the next day for inspection and payment. When I paid him, he said I over paid him by $200. I said no I didn’t , you gave me a really good price. The work done was amazing and you finished quickly. I wanted to show my appreciation so the least I can do is buy you dinner for you and your wife. I have never seen a more grateful person in my life. Even with the tip he saved me a few hundred dollars. It was worth it!
Yea ? And we have people in our damn country that have budinesses and have over head . You go rt ahead with the guy nocking on your door . There are actually skilled people you can call when that amateur ‘s work doesnt last a couple years . As opposed to 25-30
@@henryshuman5136all depends on the McDonald’s you go to. 😂
@@paulbair7050 pop
@Henryshuman that's probably why you aren't married lol McDonald's eating ass
That’s very good of you. You have a handyman/contractor for life now, he will always give you good prices and go above and beyond because of your fairness and generosity.
A lady refused to pay me for working to fast once before. I drywalled 3 rooms in one day. She said I must have cut corners cause it would have taken her weeks. Mind you I spent years doing drywall, I can do it blindfolded and dead. So I removed all the dry wall, stacked it up, and left. She tried to take me to court over it. Horrible backfire. No one would take her case.
good job 👍
typical "karen" ...good on u
i support grownup decisions
This is what I tell my customers. "You are not paying for the time I was able to complete my job, but rather you are paying me for the multiple years I have invested into my trade in order to be able to do the job this quickly.
That was the best backfire on her herUNO REVERSE CARD!🔄
Anyone hiring anyone...you are not paying for the time it takes to complete... you're paying for the skill and time it took to gain the knowledge and physical capabilities to do so.
Here in Denmark you also pay the hourly rate for commute time both ways..we always hire locals.
Nah, people pay for the hours you spend not the finished work. I gave a quote on a weeks job which i finished in 4 hours. I just updated at the end of the day, with an email.
"that surgery was $12,000? This is bullshit! I was only on the table 30 minutes."
As much as I wanna agree... in this case we are talking about pulling weeds, pruning shrubs and laying mulch. 🙄
So very well put !
The contractor gets paid for his results not his time.
It might have taken him 6 hours but how many hundreds of hours it takes to take your skill to the next level. People don't get? I dont know why
@@chicodemilton the thing is that trades like window cleaning, pressure washing, and gutter cleaning aren’t exactly surgeon-level skills. That’s not to say that having physical fortitude, being able to steady your nerves in high places, and conveying a personality of professionalism aren’t qualities that deserve to be rewarded. The reality is that skills like that don’t really require a whole lot of time to master (and I’m saying that as a window cleaner), they just require a skill set that college-educated professionals don’t have the skills, time, or just simply the interest in doing themselves.
This happened to my dad and me one summer, my dad was an arborist for a company but also did weekend work. One day we take down a guy's tree pretty small one honestly but in the middle of summer so lots of leaves. Takes about half an hour to cut it down and another hour to send it through the chipper. Bill was 400 bucks and the guy refused to pay saying that meant we were charging him like 225 an hour. My dad who is a saint when it comes to patience explained that no he was paying for a tree to be gone.
"The years of experience, thousands of dollars in tools, fuel for the truck and chipper, and the disposable fees are all our problem. Your problem is that you owe me 400 dollars."
That was at least 25 years ago and I still think of it. It's not the plumber's fault he can fix a leak with 6 dollars worth of parts, you need the leak fixed and you can't do it yourself. Once the price is decided it's not your business how long it takes to do it.
*Update for clarity...I'm old. 400 bucks at that time was easily a month's mortgage payment. The minimum wage was around 6 dollars.
Exactly. As a worker, this hasn't happened to me, and I hope it never does.
But, I know if I had to hire someone I couldn't care less how long it takes them. Once the price is decided (barring any unforseen things, which do happen), then the sooner they're done the better in my mind. As long as the job is done right, I don't care if you have aliens come in and zap a tree away in the blink of an eye.
Part of a flat fee is insurance: if it ends up costing a lot more, the client still pays the agreed-on amount. Plus who would want to have a job done without a cost. "Well, we'll do it first then see how much it will cost."
Just like the customers that complain when I charge them $2000 to completely rebuild their engine.
Let's not forget risking his life to chop that tree down.
@@Christian-lf6iy that's a fucking steal of a price, especially if you're doing head work and if youre rehoning the cylinders
I had a friend that got his electrical contractors license at 17. Dude has all kind of stories of people not wanting to pay when they found out how young he was. Even had people think he should be happy to get minimum wage by the hour. Always had the get the main contractor to collect for him. Dude had been working full time since he was 14 and always had work.
People suck lol
Guarantee you those people are all over 50 collecting their early retirement pension and are already taking government handouts - so its not even their money
People like that piss me off to no end
Super frustrating for me, I've been doing lawns and windows since I was 10, and because I'm still pretty young plently of people dont take me seriously despite being far more experienced than an average employee of a company because most have >5 years experience, and employee work is far different from running your own show
This really hit home for me. I do a lot of work for family members who constantly grumble about the price of work I do for them. Then they turn around and pay other people more money for similar work or easier work.
Update: It is so amazing how this video and this comment has reached so many who experienced being ripped off by those who are supposed to be on their side. I hope all of you are doing well and getting paid properly for good work. As your work portfolio grows and client lists grow I hope you are able to remove the bad clients as well.
Because they always expect it to be free what’s new or when renting something they want the lowest price possible but in reality business is business no one should be losing money for the sake of others if they want another person they can go to them
I did a paver job for my female cousin she only gave me 2000$ I did a walkway from her patio to the middle of her back yard with an 9x9 paver patio with steps to the side a 10x10 artificial grass with its pavers for the perimeter. A play zone for her grandkids. Materials total was 1,678.33 she’s not saying nothing bad about me or my work but I can tell she expected more for some reason and by that reason I rather just step back from doing business with family. I also ended up coming off my pocket for certain things that were needed 🤦♂️
I no longer do work for family members
@@newbeginning8134
Same here. I’m an electrician and family always call me to ask if the price they were quoted was fair, if I say yes, they say I’d rather pay you, then when I wrap it up quickly they complain that I charged to much. There’s no winning.
Shoot I feel your comment my family wants everything from me for free and pay others full price and don't think twice. I was going to install a combo unit" heating and cooling" for my grandparents and told them to pay for the materials and labor was free and I was still ripping em off 😂
I used to do side carpentry jobs. Roofing, lanais, garages and tiny homes. One customer refused to pay the last installment so we took the tiny home off of her property
"I'm paying you $70 an hour?!" No. I dont get to keep $70 an hour. I have expenses, and most importantly I have to pay taxes, so thats almost half of it right there... etc.
I'm a real estate investor and I can tell everyone is nice until it's time to pay
or, until it's time to get paid
You are right @dreamingcode as of Solomon, well, If the job has been done, checked and approved and it takes days, weeks , months or in some cases years, to get paid, trust me int happened to me and my dad, it’s normal to not be nice anymore, everyone has the right not to be nice if scammed, so, take it as you want.
Exactly! You'll learn as you get older, NEVER EVER do a job without doing getting a deposit, make sure your deposit will your expenses and your time... For me i ask, 85% percent, and I also add mark up for material withing that 85% ... I have learned with time as well.
@@videos10 Yeah, in Austin, TX, my boss always has customers refuse the last payment, especially the richer ones, so he claims, anyway! I think it's _usually_ true.
@@videos10That goes both ways. An 85% deposit is excessive. I’ve been burnt by enough contractors to know never to hand them anywhere near the full amount of the job price before they even spend a minute on site.
Happens with locksmithing, too. You pop open a door in less than five minutes and you get people that say:
_You're charging me a 100 for that!? I could do that just as quick, too!_
It's pretty funny when you lock the door back up and tell them "have fun."
Bro! Power move
If you could do it yourself why did you call me is my go to .
You should follow up with "it's 200 now because I will have opened it twice"
GAT DAMN😂😂😂😂👍🏾
I would have done the same. You did the right thing. Sometimes you need to act the same way they do so they can learn their lesson
I just had a contractor come out yesterday to do my roof. They told me that it would take the whole day when I signed the contract. They showed up at 7:30, started work around 7:50, didn't stop for lunch and were done around 1pm. I watched the work and they did a fantastic job. I was more than happy that they were done early.
People don't realize that they pay for the job, not an hourly rate of the workers.
"Oh crap , I'll have to place a lien " " oh crap we will have to go to small claims"
Usually works for me.
"Would you like to be served at this address or is there a better address you'd like to use?"
Has always worked for me to LOL
This happens alot for me, Im a hard working drywall guy, 25+ years and i have to explain my speed to homeowners because i know my job so well it makes the work look easy,and very fast. Keep up the grind brother!
My favorite is when they ask how many other people will be there to get it done that fast and I say just me
A good dry wall guy is worth every penny.
u aint gotta explain shit to no one
That's why guys like you should just charge for the job from the get go and stop the BS, "25+" years into it and you still haven't learn that, wow.
@@nostradamus7648 I got a project away from home. The guy was gonna make an apartment in a shed by the time I started the job. I slept outside every time I was out there until he got two dogs that sat by my bed roll and barked at everything, funny he wouldn't tie his dogs by his house to not bother me. Then it got cold and he chewed me out for building a very small fire in the sand
Know the feeling, just today.Turned N invoice on work performed. Here's what I did this week WITH no help. 1 removed wall cloth9'× 12 ' , 36' of boarder paper 2 mud some torn places N drywall 3 reworked two windows of corner bead.4 washed all the walls down 12'×12' ×9 high ceiling,5 painted walls two coats.6 painted ceiling grid2×2tiles. 7 Removed/installed two 2×4 thin LED lights .8 removed/reinstall garage door motor chain drive ten foot ceiling. 9 Installed Door locks,dead bolt and knobs set. 10 remove outside light over garage door and reinstall new LED . 11 Fixed water leak at carwash. 12 Installed 3 30" ×64 " blinds cut down too 36. ALL FOR 1600 and he thought that I was to high on my,invoice. Thanks 4 anyone that reads this. I needed 2 vent.
When dealing with unknown people simply write up a written detailed contract that's the best way
I pretty much say the customer can shove an hourly rate considering I won’t eat or take a bathroom break most of the time when completing a job.
Same here. Whenever I land a side job after my regular 9-5 or in the weekend I rarely take lunch or breaks. It's completely different working for yourself so you just zone out and get it done. I've been tipped extra for getting done things faster lol.
Drywall Taper here. Same bro I’m there to get in and out. I’ll even play mental tricks like whatever I charge I just try to finish in enough time that it lines up to $100hr minimum in my head lol Pinnacle of Quality Performance & Value
Same, I don't take lunch, I don't take breaks.
@Vinnie DeLuca Where do you live? Charging 100 and hour if you're by yourself is actually crazy
@@anthonyrodrigues5032 he’s not charging by the hour. He’s charging for a job and then busting his ass to get it done quicker while not sacrificing quality. It’s not like he can take his time to make the job twice as long and get paid twice as much.
I am in different line of work but when my customes start to complain that price is so high and I was working only for eg. 1 hour than my answer is simple: "you pay for the work done, not how long it takes me. You would pay the same if I were here for 8 hours".
Recently I had a guy refuse to pay what we agreed on because I got done so fast. What he failed to understand is that I had prepared the steel pieces that I was installing earlier off site. He only saw the actual install and none of the prep.
Ain't that the truth - and preparation is everything !
How does that guy shop retail? "Why am I paying $800 for that TV?!? You just got it off the shelf."
Working in manufacturing. Management would change and the plant 'required' a new layout or one of the machines needed to be moved. The plant maintenance manager, my boss would see the change coming and we would put water, air, and electrical into the new location. We would finally get the order and one or two shifts later the job would be done. One day management without any heads up or prior discussion, said move that machine on night shift. "No problem, but it will be down for 4 days." The incredulous response was, What? Your team always moves machines in a shift or two. He had to explain the power requirements and how we put those in ahead of time. The good news was we moved machines a lot less after that.
When your good at what you do it makes hard work look easy. That's why it's called a skill.
“Customer refused to pay me because I worked to quickly”
“She just went ahead and paid me”
My dad was a union millwork business owner and he always used to tell me "they aren't paying me to swing the hammer they're paying me for knowing what nail to hit "
In roughly 2003 I was a high school kid with an S10 and chain saw and would charge $20-25hr. All we did was put an Ad in a local newspaper and couldn't keep up with the work. We didnt paint, we didnt climb trees and didnt shovel snow. Simple things people didnt want to do or couldnt.
One time I had a lady get mad because we finished too fast also. We literally did a TV installation with cables hidden in 10 minutes. She said am I really going to pay $300 for 10 minutes of work. She said "what are you a doctor?". I said "no ma'am does the price we agreed on, we just work very fast". Keep in mind we are always polite and try to be personable. And she gave us the money pissed off
I went to an elderly ladies Friday just past because she was having a guy in like you to price putting in one splitter box (£3.99) around 3m coax cable (2.99) one hole drilled through a wall for cable to pass through and a few clips to nail cable to skirting board (£0.50p). Guy wanted £170 for 5-10mins work. When i questioned his price (tradesman myself) you never saw a man pick his stuff up and run out the door so fast. Just like you he was a RIP-OFF merchant who prays on the weak. There's running a business and then there's ripping off people with overpaid work. Your the sort of person that would rip your own Granny off and sleep very comfortably every night knowing what you'd done.
@@ScratchyBaws your the type of guy who will like your own comment lol. Buddy whether she was old or young if we agree on price before hand that's the price it's gonna be. Just because we are good and efficient and finish the job early doesn't mean an automatic discount. If you go to a tire shop can order a set of tires. Whether they change them in 5 minutes or 1 hour you're the type of guy to ask for a discount because they were so quick? Buffoonery 😭
I think a big tip for small contractors is repeat business. You get to know the customer better and become the guy they call in a pinch, especially if you can do a variety of work.
If you do business with picky people, you’ll know how to approach the job. It is truly aggravating that people base the quality of work on the time it takes, because they undermine the value of labor. Save a customer a few hundred and some will still try to convince you the price is too high.
Unfortunately when starting out you get all the 'picky people' cos noone else with a more developed business has the time to deal with these people. So in short they are most of what's left. This goes for most professions even IT work.
If they learned about automated factories they'd stop paying for anything, or be obligated to get everything hand-made and pay a whole lot.
@@gblargg Right? These are the same people who rush to spend $1,200 on a markrd up, overpriced iPhone that was made in part with slave labor.
Dont try to scam black women with high prices, because they will tell everyone that will listen. Just be fair.
Well, speaking as someone who buys services, it’s always a poker game and I recognize that. The contractor is supposed to frown, scratch his head and tell me it’s a big job. And I know when we agree on a price it’s a dash for him to finish as soon as possible so he is free to take on more jobs. Contractors always finish sooner than they said they would. But if I pay by the hour they might drag it out if business is slow.
Or, sometimes contractors recognize difficult, picky, or otherwise unreasonable people, and they'll throw a bid up high on purpose just for that "surcharge." I've definitely heard contractors say something like "yeah I don't really care if I get the job or not because of x,y,z, so I threw the bid up high." Anyone is always welcome to get as many bids, from as many people they like (which are usually given free). Sometimes people just don't realize how abrasive, or off putting they come across, and any professional who's going to do work for you will usually pick up on that before they decide to do said work.
As a mechanic my customers are paying for the experience and the time it took to learn to diagnose and do the job quicker no matter how fast I do it.. I started off working cheap too because it came so easy to me but then I learned it's still a job they would have to pay someone else full price for, now I don't care if they walk I'm not working for cheap. I'm also not the most expensive either.
The lousy contractor gets most of the attention. Nobody ever talks about the lousy customers. I've been a construction and maintenance for 50 years when you hear a crazy contractor stories you must temper them with what kind of customer the contractor was dealing with. I built million dollar custom homes in Tucson Arizona three out of four customers were absolutely impossible to deal with no matter what.
When I did pest control I had plenty of customers like this. I would have to do over 20 houses a day which means I would need to spend less than 20 mins max at a house. Some customers would try to keep me at their home for well over an hour like I was their personal slave.
I had a customer want me to plant 30 trees, that he has not planted in 3 weeks.
I told him the price, he agreed, after 3 hrs I was done at $35 per tree. He thought I should have gotten $10 per hr. 😂
You're not paying for the 6 hours for the work I've done! You're paying for the 10 years it took me to perfect it to be done in 6 hours!
Why should I pay for you to learn your craft? Doing a proper job at a proper time for a proper wage is what is expected, how you got to where you are is your problem and business don't put that on the customer, how many customers will you rip-off before we have payed for your "life's journey"? Crap ethics.
Always have the client sign a notice to proceed and a contract agreement prior beginning work or they can play this game all day. You'll end up needing to lien their home and take them to court which is time and money out of your pocket and they can also counter sue. Better to have everything buttoned up prior to begining any work so no fast ones are pulled.
I met a painter once who doesn’t tape off. He used some plastic device as a shield and wedge and completed his job in half the time. I could have complained, but the price for the work was reasonable and he did the work. Who am I to get angry because he took the time to learn a more efficient way? Honor the deal, or don’t enter into one.
I'm that guy also. I work fast. I cleared a drain in 5 minutes but I still want my 200. If I didn't have a boss then I would charge 50 or 75$but I have a boss
I understand people have travel time and equipment but 200 for 5 min is a rip off.
If you genuinely think it's fair, tell customers up front the price and estimated time and see how far it gets you.
@@ChrisLee-yr7tz🤡🤡
@@ChrisLee-yr7tz🤡🫵💀
Learn this 30 years ago this will happen alot some jobs you take your time so they feel like there getting there money's worth its common for people to feel this way charge 3500 for something could do in 3 hours 80% of people will be pissed so we drag it out day or so and always get repeat work but won't when they feel rip off this is normal in every business
The funny thing about building really fast, is you can also destroy really fast
That Karen was going to look for any reason to underpay you because there are entitled people out there looking for any way they can take advantage of someone. Better advice: get the agreement in writing. That one little step will also make you look more professional.
Karen would have refused to pay, called the police, and maybe tried to rake him over the coals in court.
I think the Karen term is so overused and diluted now, just like the Austrian painter with the Charlie Chaplin moustache.
I get this. People telling me that they don't make that much an hour and refuse to pay fifty or sixty an hour.
Just happened to come across your channel and enoyed this story. I agree with you on the aspects of you positioning your self. I want to give you some advice as a second generation business owner of a 40 year old construction company. You may know these already so hopefully these help others.
1. There are no morals in business, so don't expect your customers to be moral compasses. Be careful of not to put customers on pedestals.
2. Some customers are cheap and ALWAYS thinks people are getting over on then no matter what you charge. Don't feel guilty for charging them YOUR price.
3. Your business comes before the customer ALWAYS. The days of the customer always being right are gone.
4. It's all about perception. If the customers perceive they are getting a good deal, then they are. Your job is to make money from your skills/craft not to cut deals with customers.
5. Most customers don't know how much things really cost. When you give then a price and they say that's to high or seems like it's to much they don't necessarily have a price in their head of how much it should cost. If they do then it's much lower than reality warrants.
6. Don't mistake friendly customers as friends. A lot of the times these customers will be the hardest ones to please BECAUSE of the rapport or "friendship" you have built with them. They will expect something for nothing also.
7. Lastly always remember why you started your business and never forget it.
Thanks for the advice. Any clue as to how you're supposed to deal with 6?
@@indraoutsutsuki2994 develop bedside manners
That was good for me to read I agree with what was written for the most part .
@@indraoutsutsuki2994 hey I wrote a whole comment and somehow it was deleted.
I would just say try to keep it professional as possible and you may have to be a bit cold when talking to the customer. Meaning keep the conversations short and closer to the job at hand. It's cool to be friendly with customers but we have to know where to draw the line. Believe me they will respect you in the end for it and you will save yourself a headache also.
@@Nonetomuch Thanks a lot for the advice bro!
As a concrete contractor...watching you paint concrete proved all I needed to know about your business.
I'm a handyman self employed also and I figured the easiest best thing for me to do was find me s small group of clients that like my work and will pay without giving any issues. My clients are all older or single moms, I love my older clients because just them keep me very busy and it's always things that are quite simple. I don't charge a arm and a leg but I do charge to where when I go home I'm happy with what I made. I love being self employed I can take off when I want make as much as I want. I'm not trying to be a millionaire I'm happy with what I have and the best part is I don't have a boss and job that will stress me out. Whenever a new customer comes my way and I can tell they are gonna give me issues I'll finish the job and then I won't work for them anymore or if they really upset me I just pick up my tools load up and go home. They can beg me all they want not to leave but I promised myself when I went self employed all the way I was not gonna put up with no ones bs!
Have experienced similar too and it's just such a pain - even if you do a job that you barely break even on, the arseholes still complain about the price. As has doubtless been said elsewhere, the customer isn't just paying for the materials, or indeed the completed job, they're also paying for your experience and expertise such that the outcome is always a top job.
Very articulate and honest good job. Hope your business is thriving
Signed contracts, small claims court, Mechanics leans. On a big job, sell the paper to a factoring company. Easy Peezy. GET THE CHECK!!!
love your attitude in this video… customer was wrong but you took a lesson too
Thanks Ellis
My biggest problem working for myself has always been the pricing. I've had 2 issues in my 15 years with customers and they were both misunderstandings by the homeowners and I ended up losing money. I've had to go to work for 3 or 4 different companies but always tried to maintain some side work. I'm currently working for gas money for friends and family to stay busy. I went from almost $90,000 a year to nothing. Long story but thanks for sharing this video. I'm determined to work for myself and get the money I deserve. I'll get it figured out someday. Good luck in anything you do. Great work 👏🏽 👍🏽
I also landscape and have ran into a couple jobs where they didn't want to hold up their end of the deal and pay for the work done, but when you tell them "ok I will start the paper work to put your property on lien until you decide to pay and there will be extra charges such as court fees and $x amount for every month that you don't pay" and leave off with " have a great day". they tend to go ahead and give you the money owed.
Gotta love the openness and integrity in this video!!!
There's a whole Ted Talk about how working hourly punishes people that do good work. People often don't realize that one thing they're paying for on a job basis is that the person has all this experience and like you said, have worked out work flows, has the right tools, can estimate materials correctly. You have to wonder, would they really be happier with some slacker that takes his time, takes long breaks, is having to go back and forth to Home Depot several times for one job?
Dude, I've been there. I fall timber. But occasionally people aske me if I would fall some trees around their homes. I've had people tell me that it was going to cost them 4-6 thousand dollars to have a tree taken down. So I asked the guy if he just wanted me to put it on the ground or cut it up and remove it? He asked to just have it felled, and he would cut it up himself. I charged him $ 400.00 just to put it on the ground. He agreed. It took me 6 minutes to drop it. He thought I was charging too much. He eventually paid me. But it almost got ugly. I had another situation. But it's to complicated to explain here. Needless to say. I got screwed out of cutting 10 trees for $ 2800.00. never got paid.
Never state an hourly rate, it’s flat rate based on a tone guide or the going rate. When you rate an hourly fee, it will always go south if you knock it our quicker
Word of the day… #not a college kid no more!
Love it! Thanks for watching Michael
@@ForeverSelfEmployed I don’t miss any bro 🤙🏼
I’m sorry that happened to you😢❤ great advice. Some people are just selfish and self-centered, and will come up with any complaint to get out of paying. You did the right thing and it seems like you got good karma in the end.❤👍🏻👌🏻🙏🏻
I built a block chimney for 800.00 once. Three of us worked on the job all day. When the homeowner came home he informed me he was not paying anyone 800 for one day. We went round and round about it until I got pissed off and put a rope around the top and pulled it over in his yard and told him it was free. Take me to court, I don't give a ____. I paid for the material and my help, it cost me 500 for the day, best money ever spent . Satisfaction
Fast good and cheap. Pick two. That's how we work.
I don't care how quickly a job gets done, as long as it's done correctly, and it's what I want.
I love getting email responses of “whoa”
It took me 2 hrs the other day and I earned $680. She made the comment she wished she could earn that kind of money, it takes me an entire week. I explained I’m responsible for everything including all the trucks and equipment. She then realized it’s not pure profit.
I worked for a gutter cleaning company for a bit and we had this problem a lot. Most houses can be done in under 20 minutes and people can't understand that .
When customers tried that with me I would always tell them if I went over the time would you pay me more.
That would always quiet them down
Your flaw lays in your reply to the customers concern that she was paying you too much/70 an hour. Your response should have been, "I quoted a flat rate. Whether it takes 1 hour or 3 days with the expectation that I would not ask for more if I thought it took longer than I expected it too.That rate I quoted in addition to the labor, also comes with my experience, knowledge and tools. Additionally you've purchased piece of mind knowing that I came when I said I would and completed the work to your expectation. And I'll be here the next time you need me. What a value".
Hourly rates gotta go. It's the finished completed work that matters. If you are efficient and get it done in less time doesn't mean the job is worth less money than from someone who takes 3 whole days to complete the same work. Plus your experience and level of service being top notch, you would think the customer would actually appreciate you concentrating on the job to get it done and not dragging it out. Keep up the good work
I guess the best thing to do is just agree on a charge before had for a job like that. I wonder what he charged for that $300?
@@jamesrich8463 not sure looks like about $400 and seems he provided the materials too
I saw a written quote for a driveway addition, prep and set up first day, pour next day, total was $9000, itemized line $4000 labor (he would complete in 2 days with crew of 4). $200 per hour for each guy if you do the math based on 2 days LOL but that money doesn't all go to the laborors paycheck, only 7 yards of concrete. If you don't know how to do a specialty trade, you will have to pay good money to have that work done, equipment, skill, project management, insurance, vehicles, work demand driving up prices, supply of materials. So whining about $70 an hr for a project like that what a shame she should have been grateful to find an honest independent landscaper who took care of her yard very well
@@Frxstynah as a concrete contractor in Australia, first take about 9% off the invoice amount that goes to the government for GST. About 50% of the money after that goes to other (non concrete) contractors like excavation, material suppliers, termite barrier guys and then about 50% of the 50% left is labour costs including my own wage. then there's 30% tax on my wage and whatever profit is left.
people see a really huge number (it's up around and above $200/m2 here now) and they think its expensive - because it is! but about 75% of the price doesn't even go to me as the contractor!
this is why you'll see ads for trade work being done at some ridiculous (low) m2 rate but the catch they use is they add, add, add other stuff on once they start the job.
I do all kinds of jobs, restoring old ATVs, cutting firewood, building/repairing PCs... In all cases, I under-promise and over-deliver. I set the customer's expectations, and then exceed those expectations. Never had a problem as a result of that policy.
If a day of work pays really well, i might stop working my full time job and take up that new hustle.
Honestly customers can be really stupid sometimes, I remember one time bidding a concrete wheel chair ramp project, the customer rejected my bid because they said I was too cheap, at the time I was bidding what I thought was high, they got the project done at a much lesser quality for a much higher price, this is why I don't let customers dictate my prices, because I'm a professional and your not...
You're.
@@OvertonWindex agreed
@@OvertonWindex He said concrete professional. Not a grammar professional. 🙄
@@imaramblins no no no... 2nd grader. Not a "grammar pro"... a 6 year old.
@@OvertonWindex Idiot.
I’m sure you mentioned that you had to pay for materials to I hope. Interesting how she forgot that the materials aren’t free.
Been there bud. I'm very efficient. I usually do jobs by myself just to avoid the hindrance of other people in my way. Flawless jobs in half the time that 3 drug heads could do on crack.
Some cheap bastards just don't seem to understand what hassles you saved them from.
Oh, they pay in the end. I encourage them to...
I’ve turned down a lot of jobs because as the years go by you become good at identifying who’s going to give you a hard time when it comes to getting paid.
When I come across people like that I just bid high to drive them away
How can you tell? If they seem picky and stingy?
Usually really wealthy people are cheap as hell and that’s why they have money
People want service that is:
1) Good
2) Cheap
3) Fast
They get to pick two.
Don't rip people off, but don't rip yourself off either.
You dont ever tell a customer you work at an hourly rate. You get a quote on a job, cost of materials and labor, thats the price. take it or leave it. It gets done in a reasonable amount of time. Period.
Try that crap at the dentist office when you tell him he charges too much for pulling a tooth because it only took 15 minutes and next time he will give you your moneys worth when he takes his time and forgets to use enough novacane 45 minutes later he pulled the tooth and leaves you in pain.
I explain to people that they aren’t paying for the time but for my skill and experience. At timesI had to drag out the project or take long breaks. When you have the experience, skill and most importantly the all the tools to get the job done quick fast and efficiently it doesn’t matter. I’m a plumber. I have the newest plumbing tools to do the job fast. It came at a price. Money and experience. Got it? Now pay up
You weren’t charging $70/hr. You charged an hourly labor fee, but also rental (purchase price recoup) of the equipment used, travel time, cleanup/disposal, materials, and for experience/know-how. A $5 power outlet, installed, doesn’t cost the customer $5 when done by a qualified electrician. Never be apologetic for a job well and promptly done. Next time, simply assure the customer there will be no extra cost for delivering above and beyond the terms of the contract, and that you do not charge an additional fee for the exemplary service.
I work in IT, and I get the same response when I finish things quickly. Usually, I say something like, "I spent years learning how to do it in just a few hours."
When you hire experienced people, you're paying for the experience too.
Never charge an hourly rate. A flat rate is the best way to go.
I would report her to a credit collection agency. There is absolutely no time I let someone not pay and if they refuse they get reported.
Let them deal with the ding on their credit
make contracts, not verbal agreements
People forget that they pay for experience too. I'd rather someone do the job fast and professionally and be out of my house.
I'd be happy if you finished ahead of schedule. I get that in my business, residential cleaning. They think because I'm fast I'm not doing a good job. I'm just fast, always have been. I touch everything and check it as I'm vacuuming. If I missed a spot I hit it.
A customer didn't want to pay because I did her breaks in 15 mins . I told her I charge the money I do because I invested in tools and experience over the years
Woman trying to tell men how to do a job that she would never do can shove it while I walk out of the job! Iv done it before and I would say I’ll even take my work back by ruining the work! I don’t play that game with people
The answer to this is always "I do this all the time and Bust my ass. Most people would have taken far longer. You aren't paying me by the hour, you're paying me for the job."
I'm watching your guy roll out the first coat on that floor. Train your guy to roll back back and forth across the same area at least three times to work the product into the concrete. You will get much better adhesion and a longer lasting results.
We call that hustle to get the job done! Keep up the hard work!💪
I take my time and do the best I can, but I know guys that work really fast and still do great work. Not sure how they do it, I guess they are totally obsessed with the schedule and I'm not. The couple of guys I know like that seem to not stay in one place very long. There's also the idea that you aren't going to be the style for every homeowner out there. Some people want a job finished in one day, then are mad because something is missing from their garage. Obviously if you hire a tradesman with one helper he may take longer but you have the accountability factor. Only sharp, well rounded customers know these things and that's the people I want to work with
Most contractors will rip you off!
This is the equivalent of punishing someone for working fast and efficient
👍
nailed it she probably thought it would take you three or four times longer
I had a couple people do that. I get the hang up from them, but it never occurred to me that anyone would quarrel about it. Ended up Getting paid, but it was a hassle to go back and forth with them
They are paying for experience, and NOT for their time. Customers need to know this, and this customer sounds like they wanted more than what they paid for
Essentially you are penalised for your efficiency!
Bro that wasn't a "fatal flaw", that was you quoting YOUR time and YOUR experience to do a job she didn't want to do and you said it right. It's not about what the cost per hour is, you paid for services not by the hour. If that's the case cell phones would be charging by the minute again. You did the absolute right thing and this is exactly why I get a card on file, my money up-front while I'm on site or half up-front, other half when I'm 3/4's done with the other half or I stop. Customers love playing this cheap out game when it's time to pay.
dont sweat it man, I am an IT worker and I got paid $15,000 once to go to a customer site, type 3 words in to a computer terminal. hit enter. and leave. the customer didnt know to do this. which is why they hired me
It's like being punished for being good at your job. Ridiculous. Like she just wanted you to hang out? 😆
I would tip the guy who finishes quick if it’s mistake free . It’s all about time n speed the more jobs you complete the more money you make I get it I live that way
Bottom line I charge by the job. Not by the hour.
I did a job and charged $650 which was by the hour. $63.5 per hour. After I completed the job and was paid I got a call 2 weeks later being told I over charged. I almost caved but stood my ground for the work performed which was above and beyond the initial work she wanted done. After the call I decided to break down what I would have charged had I done everything by the eaches. It would have been around $1,200.
I don’t get why she didn’t want to pay because you did it fast.
You pay projects for value and quality, not time.
I work on cars for a living and get paid on commission. Unfortunately, that commission is called labor hours. I get jobs done faster than people that don't have the experience or have spent the money on specialty tools like I have to get the job done faster. So before I start this video, I just want to say that I always tell the insurance adjuster that they are not paying me for the minutes I spend on that project, they are paying me for the years of experience and the massive investment in tools over those years. That should be the end of the argument regarding compensation. One pays for the years, they do not pay for the minutes. Keep that in mind.
Cheers from Texas my skilled friends.
If you're good at your job and charge 500 for a job that take you 5 hours.
Is that better or worse then paying a guy that charges 40/hour but takes him 12 to do it?
Always sign a contract and don't be afraid of small claims courts. It's only 50-75 dollars to submit a case against someone.