NEVER Break Down A Bid For A Customer - Here's Why
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- Опубликовано: 5 май 2023
- Should you break down your bid for the customer when requested? What's the difference between a bid and an estimate. I'll show you exactly what works for me and why.
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I am a retired contractor of 30+ years, all of this was true 40 years ago too and probably always will be 40 years in the future! lol! Customers are even more demanding now though, and with such high costs for everything these days I can't blame them. But it is really not fair for them to make you break down all of your costs so they can then figure out ways to manipulate you and your business. Only you can ensure your business is successful, not a customer.....I only gave bids or worked time and materials, I never once gave a price breakdown for a customer for a bided job and always had work. Never let a customer in any business dictate anything to you about running YOUR own business! Some contractors have learned to use this idea of breaking down costs to their advantage by actually breaking things down but being dishonest about the real costs of that breakdown! Skewing such in a way they believe might help them to fool the customer and land them the job! Customers then believe they are getting the "honest" guy because he was willing to break the costs down for them, but they are really getting the most dishonest guy.....lol! How many customers have to break down their own jobs for their customers at their place of employment, not many. Do you ask Apple to break down their costs of an I-Phone before you buy one? Or how about that new car or boat? That would be silly right? It's a silly idea and one that can be used to manipulate each other on both ends of the deal. Just agree to a fair price and let the contractor worry about the details! You are free to ask upfront about what materials or anything else that they might be using in the construction of the job, have such written into the contract, ect.....It is not necessary to know how all of those costs break down for one guy over another because each contractor is going to have a different way of bidding his jobs including possibly charging you for every single possible "unforeseen cost overrun" they can dream up along the way where another guy might simply stick to his bid no matter what he encounters along the way, because he is a man of his word! All that matters is the end cost to you the consumer, not every little cost detail because those details can also be manipulated. So, you the customer, end up over complicating what can be a much easier process to begin with.....Many customers can be their own worst enemies when it comes to contracting.
👆🏻 This 👆🏻 So well put. Just because you get a bid "broken down" is no guarantee of actual transparency. People can cook numbers any way they want to. It makes a lot of people feel better though.
@@SuccessfulContractor yes, and much more simply put! 👍 Pertinent details can be written into the contract without needing a cost break down.....
Just going to add a few things, when you’re just starting out and haven’t build a decent reputation for yourself as a professional contractor then you have to go the extra mile to breakdown costs. Depending on the customer is good and bad but ultimately it might be better to weed out the problem clients. A good client will see the $1500 for demo and think it’s reasonable because of the amount of work and dust the workers have to deal with, while another might see that charge and think its way too much because it has no skill required, depending on their reaction it might be a flag you might think its not a job worth taking on.
If you are having multiple quotes to complete, then trust you already have build a reputation and you can turn down job breakdowns. Also you can say even if i breakdown the job, i cant remove one line without the other lines increasing because they are receiving a group discount. You cant have them remove the supervisor/ construction management line removed because they’ll be at home watching the workers …
If this guy is going to buy his material at the Depot or Lowe's I'm done I wanted that s*** used on my job I would do the job myself
Thanks for your input and I hope for your success on future endeavors.
With that being said, use the return button sometime and learn how to write a f****ckin paragraph. Jesus Christ.
As a HS dropout (been successful now for decades from hard work and real estate) anywho I'm amazed how people cannot put a paragraph together and have such bad grammar.
Cheers.
As a General Contractor I break everything down to show the homeowners exactly what they are getting.I show them my mark up and cost for each item that way they see I’m not hiding anything. This has gotten me more jobs in the end by not hiding anything. We do everything on a cost plus basis so it is fair for both sides if you start doing this you will win a higher percentage of the jobs you bid. Don’t hide anything and you will have more trust from the start.
I agree with you, being totally transparent is how you earn trust and keep it honest.
Budedwards has it figured out. I’ve been building for over 40 years and have found transparency and a cost plus basis to be the best practice and garnered me more sales than previous methods.
OK this guy just exposed the flawed thinking in his practice of fixed price bidding that drives customers to seek transparency. Combine 2 primary areas below with a general distrust of contractors ( you know with ALL the excuses they come up with as to why they’re not there working), and it becomes obvious why people want to see the costs….
1. Material markup - It’s understandable IF you also pass through your contractor pricing and base the markup from that vs marking up based off of retail pricing. Most contractors (not all but most) lie about this and are unwilling to show their cost basis.
2. THE CONTRACTOR HIMSELF doesn’t believe his craftsmen and laborers are worth the $50 /hr labor rate BECAUSE HE DOES NOT PAY THEM $50/hr. Now if he replies and says all insurance costs, benefits -if any, etc… are built into that then he must recall him saying in “material markup” “that’s where he picks up his fixed costs of doing business”. So is he double dipping with material and labor markup??
Also remember…. You can get a contractor to do anything (including break out a bid) during contracted economic times caused by ( high interest rates, high building material costs, market saturation, etc…). When they’re hungry, they’ll grovel and beg for your job.
Always ask for what it costs to have them sit up at a bar when they say “the weather is bad” yet farmers in the exact same area are still out working.
If they won’t break a bid down and you like their “bid” negotiate terms like guarantee finish date, with delay penalties.
sole focus to finish - meaning no work on other jobs unless you have additional crews to cover that job while continuing to work on mine.
Tell them they’re bid is a little more expensive but the other contractor is guaranteeing me he’ll be completed in 4 weeks but you won’t say how long it will take you. If you can do it in 4 weeks I’ll award the bid to you.
Also In today’s world if the customer is borrowing money to do the job most banks require a breakdown of money spent. I’ve had banks recommended me to other people for the way I break a job down honesty is the best policy
Thank you for your willingness to educate a customer and showing them what separates you from the competition.
I started giving customers a breakdown a long time ago. Several customers said they chose me in spite of the fact that I was the higher bid because I was more forthcoming so I've been doing it ever since.
Good for you! Excellent business practice!
I agree....but you have to read the customer. Adversarial customers at the start....are adversarial when it comes to paying.
@@metricdeep8856 Yes. I completely agree with that. I'm getting pretty good at weeding out the irrational folks from the good customers. Every once in a while one slips through though. I do my best to document everything and be vigilant with the change orders.
I find they take details and play off of other bid….in the commercial field you are given an RFQ. Detailed request with specifics. You can’t compare apples to oranges. You guys with the detailed bids are hysterical for homeowners. No specifics supplied. How the fook can you compare bids. Duh.
@@skiprope536 You seem to have missed the point entirely. I dictate the details and specifics that I am costing out in the Proposal. I include the Estimate which is about 15-22 pages in a spreadsheet, for the customer to refer to. I do the same for my commercial customers as well. The result for me is a lot of repeat business with an educated consumer that prefers to collaborate with someone they trust and rely on instead of just chasing down the lowest bidder. If someone wants to compare my bid with that of some hack, then that's their business. I'm not engaging in any haggling. I thought this was pretty clear in my first statement. Don't think I could have dumbed it down for you any further unless you want me to use crayons.
I respect your honesty but I would never accept a contractor refusing to break out their bid.
Majority of those customers are nit picky and cheap, things most people and contractors really don't want to deal with anyway.
The best jobs are sometimes the ones we don’t get
Same. I say this as someone who used to be a contractor.
then you are wrong
That's a red flag of a bad customer. It's a two way street. I'm sizing you up at the same time looking for red flags of a difficult customer. If I sense you're going to be difficult I will pad the cost knowing me or my crew is going to have to deal with you.
As someone that hires contractors, I always get at least 3 bids. The bids need to be broken down in order to compare them and ensure that you are getting the same goods and services. I don't think I have ever gone with the lowest bid, but I have eliminated contractors from the bidding process when they refused to provide a detailed bid. It comes down to not knowing what they are trying to hide.
I got 3 bids for a 1/2 day roof repair... $5K, $10K and $21K.
That's how contractors treat Sr. Citizens. All 4 guys on the crew made more than the President that day.
@@kenjordan5750Roof repair, not a replacement? That’s crazy, sounds way too high. I’ve seen the same thing lately though.
Most contractors want to charge way too much for what they do. I replaced a hot water tank, like for like and two contractors wanted over $1000 in labor for one hour labor (for one guy). I had the new tank already here. So I said forget it and did it myself. It took me less than an hour and that’s the first time I’ve ever replaced one.
That was just one example, another was replacing a cracked sidewalk sq about 3’ by 3’ and they wanted 5k. These guys lately are ìnsane and just want to rip people off.
Youre not following.. A detailed bid and a breakdown are two different things.. The “detailed bid” is the details in the scope of work. Not the “breakdown” of his labor per man hour etc.
@@jhurley12 - Of course it is. For example: I recently had the siding replaced on my house. I got many bids. I specifically stated that I wanted James Hardie Color Plus and wanted everything replaced including fascia, vented soffits, sheathing, etc. Some of the bids came back specifying that they would be installing vinyl siding at the contractor's discretion. Others did not include permits, inspections or replacement of rotted wood. The company that I went with (one of the highest bids, BTW) listed everything down to the last board, nail and roll of seam tape. They would order all the materials up front with an extra maybe 20% for waste , which I would pay for. I am sure they marked up the cost which is perfectly acceptable. They finished the job and then I got a credit for the unused materials. Everything was open, honest and transparent. As a customer, I will pay extra for that. I can be fairly confident that they aren't trying to hide something.
You only got that because that contractor pays for a service where all he does is take pictures and sends them to the supplier and they send him back a detailed list of materials, it wasn’t because he took his time listing out everything. When I was starting out I could not afford this luxury and just gave an estimate with a good description of the work. If you hired me, in my contract it said you can request a material list and I have 7 days to provide it. Which was simple for me I would just goto my supplier and ask for the material list for that project. A breakdown estimate without being hired would take time to price and list every little thing so I would have charge. Just a contractors point of view that you might be missing.
I am a mechanic and used to have my own shop. Had a customer who owned a local restaurant and had me do all his work. One time he dropped off his van for some work and wanted a discount if bought his own tune-up parts. I asked him if I got a discount if I brought in my own steaks for him to cook. He never asked me again
He actually probably could give you a discount bringing in your own steak but the markup on the stake would be significantly smaller than on the car parts. It's really messed up that a company can lie about how much they paid a car part for and lie about how much it's worth. Why not just be honest and say you got it for 25% off the local auto parts store because of your discount and the auto parts store got it on a 250% discount from the dealership using a different brand?
@@tedclark7860In the food service industry a 300% margin for food items is normal. It is probably 1000% for beverages. Half of restaurants still go out of business bc they can't make a profit.
@@tedclark7860 No restaurant owner in their right mind would allow that. They have health department regulations to abide by just like auto mechanics and builders have regulations they must abide by.
So by your logic if you bring in a part to a mechanic and he installs it and it fails, you'd probably angry at him when you're the one that supplied the part. I'm a contractor and if a customer supplies items such as plumbing fixtures etc, I do not provide a warranty but will install it because I don't know if it's a used part or a reject or where it came from. You would do the same if you were in someone else's shoes.
As far as "No restaurant owner in their right mind would allow that." is concerned, it happens daily at catch and cooks around just about any island or coastal area.
About the faulty parts - how about if the customer proves it's new? A receipt from a reputable store should do the trick.
Seems easy to prove, and how many homeowners have 'newish' parts laying around that they don't know how to install by themselves?
The no warranty seems just another way to keep another profit center alive. @@brettb614
hahaha Good one
The main reason I would ask for a bid breakdown would be to find out what materials are being spec'd for the job so that bids can be accurately compared.
Seems like the main "bid breakdown". He's talking about is costs, not the project overall.
Lots of ways to describe scope of work and specificity of materials without going into line item costs..
Material description would be in the proposal. You don’t need to put it as a line item.
YES!!! I made the mistake of taking a lower bid then AFTER I had mildew all over my basement I realized the guy had not tamped the soil properly, not sealed the cracks properly AND had cut corners by not using green board (learned as I tore the stuff back out myself). I WISH I had not hired a contractor at all for that job. I lost $60k having to tear everything out and replace it. Contractor was long gone, of course.
@davidfisher5140 dude that’s heartbreaking. And infuriating.
@@deline8ed619 Yeah, oddly, he looked & talked a lot like the scumbag in the video.
If there is no contractor to build, hire workers & build yourself. Don't settle for a guy like that "successful contractor" guy.
I always buy material. I’m and electrician by trade. I just had a heat pump installed, I bought the units and all metal duct. Problem is I’m very particular, I buy the best material and most contractors buy the cheapest thing possible, I’m the opposite. Plus contractors mark material up too much. It also helps that I get most stuff cheaper than what every residential contractor can buy it. I’m old, 90% of contractors aren’t very trustworthy. I charge $100 an hour cash, or $150 an hour with check. Fence builders are laborers, they are the lowest skill base which equals lowest pay. They shouldn’t make same as electrician or a plumber that has to have licenses and lots of insurance. A decent contractor will always break down a bid, the contract should state what materials being used, it’s called scope of work.
There are a ton of dishonest contractors out there, that's a fact. I certainly don't trust any contractor that doesn't break things down for me especially if the price seems high.
Honestly plumbing and electrical can be pretty low skill depending on what your doing. Just like carpentry can range from low skill to high skill. I've done my own plumbing and found some it fairly easy vs carpentry, soldiering is not that difficult, your measurments don't have to be exact and you don't have to worry about a water line being plumb and level, (obviously worry about slope with drainage). Moving around a couple lbs of pipe is way easier than hauling around 2 by 10 or 2 by 12 lumber. Theres easier electrical you can do too, wiring switches and outlets is fairly straightforward. But theres a reason there are so little good carpenters now which is that nobody wants to pay whats it worth. Where I live you can make the same amount working in a climate controlled warehouse vs a fully lisenced carpenter, and you save money not having to drive to job sites or work in the elements. The same people who say building a fence should pay nothing will also complain when that fence is built with poor craftmanship and falls apart in a few years.
Fence builders get paid whatever they ask for. You the customer decide whether you want to pay for it or not. At the end of day you pay for a result
try building a 0.5 mile long t-post fence in 100 degree weather. They should make more than an electrician for that work
If you're giving a quote vs an estimate, then this practice is TOTALLY OK. I am a customer that asks for break downs when I get ESTIMATES, because I want to know when there is an overrun, what I can expect before the request comes....and to assure that I'm not just being asked for more money without clear reason. I have no problem paying more when there are material overages (not due to flagrant waste) or more complex repairs. But I've also witnessed a contractor (one bad apple) that would give an estimate, then ask for more to complete the job once the demo was done and the job half finished. Unfortunately, these bad apples make customers skeptical.
It’s totally understandable to not rely on owners to supply materials , esp critical or more than a few items. Clients don’t grasp the amount of time involved ordering delivering, logistics, esp for a Lary job-for a while house it’s formidable. But it’s laughable to suggest you ever pass unanticipated savings onto client, or even don’t push for more money if disaster strikes😂😂😂. But I general your approach clear and principled clients need to get multiple detailed bids. Clients need to understand the building industry is flush right now, they can get 50$ hour for hourly unskilled labor. In 2008 it was quite different. Good time to be a GC, as his moniker confirms, bad time to be a client. If you think these guys are making too much money, we’ll go into that business. Times have changed white collar Drone jobs are not as attractive as they once were. As for skilled trades, plumbers electricians etc, they ARE worth $150 an hour if you have them do serious work heavy ups etc and not screw in a light bulb. Learn how to unclog your toilet, change a can fixture etc.
you wouldn’t be more than 50% accurate if you had to put together estimates either. The project is your desire and your problem. Contractors aren’t clairvoyant. You may realize that but many people don’t. The harder you push for a “reasonable” price the more you’re asking for trouble.
@@fleetfootedtexan But again as this guy mentioned, That's the difference between a BID and Estimate. IF the cost is an all in cost you shouldn't be paying more than the Bid, the Estimate however will leave you hanging when the contractor decides changes were needed or he didn't estimate the proper number of materials needed.
I'm pretty sure there is a legal limit to how much over the estimate they can charge on completion. That absolutely is something that should be known when looking at an estimate, for those that aren't aware of it. Also, don't go with someone who doesn't point that out when giving that estimate.
Yea, I’d tell you to call someone else. Funny though, everyone else is going to tell you the same thing 😂
Light sanitizes everything. At the end of the day, everything you said boils down to "if i was honest about what they're actually paying me, I wouldn't get as much work."
Ehhh there is a war on the value of work. Everyone wants to approach someone else's job like their time and effort is worthless. Get your money
That's not even remotely what he said. Guess what when you're a good contractor you don't have to chase down and deal with homeowners who are a pain to deal with. The jobs litteraly come to you.
@@thomasquall8476 I agree with your point about good contractors. I think part of the issue is that fence building is right on the fringe of what most semi capable people would be able to do themselves, so when people contact him, they're really weighing if its worth paying someone else to do it or if they want to do it themselves. So in the past when he's given itemized lists, they look and see that "wow, he wants $200 for each post", when its $80 at the store, and he's rightfully gotten pushback because he's got way more markup than a reasonable labor to pick it up. And besides, most real contractors have the product delivered to site, so there's really not any labor involved. It's all a game to hide the wages and bottom line price that he needs to make from the client, because like he said, they have a problem seeing the value in the labor. Which is why I said.. if he was honest he wouldn't get as much work
Many people, for some reason, do not value a contractors work the same as comparable professions. I had to demonstrate 4 years at the journeyman level in order to apply for my contractors licnse, and it takeS a minimum of 4 years (more in some trades) to become a journeyman. That's 8 years on the job before you get your license. More training than an accountant, many lawyers, auto mechanics ect, and yet SOME people want to pay us less. IT'S NOT ABOUT DECEPTION, IT'S ABOUT AVOIDING THOSE CUSTOMERS WHO WANT TO HAGGLE OVER WHAT WE ARE WORTH.
He is full filling the agreed to scope for a fixed price. That’s all the light the customer needs.
A few years ago when I legitimised my moving company, I thought average worker's comp rates of $20 per $100 was crazy but then I happened to look at what roofers and other construction trades were paying in my state for the insurance. Then I finally figured out why there are so many under-the-radar outfits operating.
And the people that pay the price are the workers.
"In five years the family moving company will be completely legitimate." -Michael Corleone 😂
“I will make him an offer he can’t refuse”
Vito Corleone
@@jakeforrest "We need more cowbell!"
Bruce Dickerson
One thing people never take into account is your equipment cost. People used to come into my shop and explain that what they wanted me to do for them was simple and quick. Sure, I'll just go do that using these four machines that cost me x amount of dollars. It takes me whatever amount of time because I spent money on expensive equipment.
Agreed, people that ascertain information feel empowered, so if you give them a breakdown of information they would not of known otherwise, some feel they now know the extent of the situation and surmise that they have the appropriate insight to determine the value of the scope, but as you mention, there is so much more to it than just "their" job, there is all of the overhead, equipment, subject matter expertise, experience, and wisdom of the trade, and so much more.
Just check the comments for evidence of that. 🙄
@@SuccessfulContractor I appreciate you putting out information like this, it doesn’t get the response it deserves, keep up the effort and know that most of what you do is rewarded and appreciated. Some topics are just too much for folks especially if it triggers grief they have had. Your transparency is admirable, all the video and documentary of what you do is a privilege to see. May you be blessed in you ventures.
@@wcbscout and that value which clients may not always see is what a contractor must appreciate and cost it properly for a bid
@@SuccessfulContractormany roofers bid labor at 300-400 dollars per man hour. Not joking. Of course people don't trust you. Don't pretend your industry is not loaded with crooks. You may be honest, but not telling them a ballpark labor rate is stupid and I would never use you. If you expect $100 an hour for labor, tell them that. If you expect $130, tell them. But a lot of people float out high rip off bids hoping they snag one job with a dumb customer and it pays all their bills.
Yeah, good luck getting work that way, I’m a GC for commercial contractor, right now I’m working on an $11 million dollar project, most of our work is open book with repeat customers. The company has been growing for 50 years and cannot hire fast enough. Being open and honest with the customer and developing a relationship of trust is very important. And if you make a blunder and miss something, good luck proving it to the customer if you never broke down the bid. Breaking down the bid shows how complex and important your role is and demonstrates whether or not you know what it actually takes to do the job. Be sure to include all the overhead, mileage, tools, dumpsters, insurance, labor, permits, taxes, profits, etc…. When the job is 2 months long and you compare your profits to their income, they most likely will realize they are getting a good deal. Odds are they are getting multiple bids, and if the other bidders refuse to break theirs down and you will, it demonstrates an ability to communicate clearly and concisely, something very important to people who probably don’t understand construction very much.
Hi, Mike. I hope that you can assist me. I want to purchase software that compares bids side by side and identifies pricing and scope discrepancies, etc.. All suggestions would be appreciated. I only work with contractors who break down their bids,.
It is overwhelming to analyze bids from 4-5 contractors with 200+ line items in each bid. I am not a construction professional; although, I have hired several contractors in the past few years for both small projects and major residential renovations. So, I am not a newbie and I am very capable using software with a steep learning curve. Thank you.
@@victoriapearson5321 we use excel and generate a new spreadsheet for each scope (sitework, concrete, steel, framer, etc.) of work. Hope that helps
@@victoriapearson5321 If a large language model _can't_ yet do the sort of comparative analysis you're talking about, they soon will be able to. From the point-of-view of what's intellectually demanding work, to an AI, that job should be about as tough as providing more than one cake recipe.
We're all being replaced.
What customers are paying you $11 million for two months of work? If they are I would certainly break down my costs for such costumers! Can I have their numbers please? lol! This above is probably extremely unrealistic for most contractors reading these posts.....I was a General Contractor for over 30 years and never once broke down my costs for a customer and always had far more work than I could possibly do because I was very good at what I did and all that mattered in the end for me to land jobs was my reputation.....
You seem to be comparing very large scale projects (General Engineering Contractor) to typical general contracting (General Building Contractor). These are entirely different worlds.
Glad it works for you.
Both my brothers are contractors and there's no justification for markup on materials beyond the time spent getting them. If you need to add costs to material to cover your overhead, then you simply need to increase your labor rates.
I would never accept a bid that doesn't include a material breakdown. I have a lot of connections to get discounts on lots of materials. Example, I can get 60% off on a wide variety of decking materials, windows and doors. There's lots of people that have random connections like this who still rely on contractors for work.
Now maybe you would work with a reasonable customer that explains that they have access to massive discounts like that. Maybe not.
I'm just glad I have two brothers to do this kind of work with/for me at a simple and fair labor rate. (we don't do family discounts for work that we do professionally)
Or instead of increasing the labor rate, simply have a seperate line for overhead; stated as a percentage applied to the bottom line.
I only do cost plus… prices are all over the place these days. With the exception of lumber starting to go down, what. cost 10.00 last week is 20.00 this week.
If I were to do a fixed bid today I would include a 100%. Markup on all materials, plus labor, plus overhead, plus profit
Today I quote cost plus 20%, that 20% is on top of all permits, connection fees etc.etc
If people say that’s too high, I thank them and move on.
It just takes too much time to watch every last item and to supervise every last installation.
In other words to do it right
Liability insurance is based on gross receipts. If you buy $200,000 worth of material and did not charge any increase your insurance liability just charged you 8% that you lost. That a $16,000 loss. Not even remotely smart. Duh. Low balling wins nothing.
You are out of touch with contracting or business for that matter. Labor and overhead are two different things. Labor has its own markups for workers compensation insurance, payroll taxes and contributions, vacation or holiday pay, etc. To take your overhead and add it into your labor is business suicide. Mortal overhead is liability insurance, truck and equipment insurance, along with maintenance expenses, office expense either rent or mortgage, office staff and supplies, computer hardware and software, etc. Labor costs can cleanly be applied to a bid, but overhead needs to be spread out across all jobs to be completed during the year. A simple way is to add a markup to materials. If a customer saw a line item on their bid for computers or some other overhead expense, they would laugh you out the door!
I was thinking the same thing, also I guarantee this guy’s labor costs aren’t exactly discounted to begin with. So he’s just double dipping and trying to hide profit as material costs. It’s shady but a lot of guys do it.
We have worked with several GC firms and if they can't provide rough breakdowns we move onto the next. We gut renovated two adjacent buildings in 2019 and our architect and the contractor were very resistant to upfront costs and transparency. Now we are onto a larger commercial renovation and we did not call them to bid on the project because of this lack of transparency. However, if this system works for you that is good but I think most GC firms are comfortable providing cost breakdowns.
I feel we are talking about two different things. We are heavy on description of work, and materials being used along with a firm fixed price. We will not bill more or reduce the billing if we completed the work as specified per the detailed scope. If that's not good enough for you then yes we are not a good fit.
I used to do fences in college and charged materials plus labor per day, it was just me. I would have the customer pay me for the materials when I brought them and the receipt to them before I unloaded. That way I never got bad materials and could return them if they freaked out about the cost even though the estimate was really close. Granted it was a real small operation but it paid for my school so I didn’t have any debt.
I loved it when the customer wanted to compare my single person labor to the ones with more people working on a per worker basis.
That was 35 years ago, it has to be a real pain these days.
Great video.
Me too, but I did that in HS hiring a buddy of mine from the football team to help me out. I paid my friend double his daily construction job earnings and still made plenty for myself while ALSO providing a much better fence than my competitor (Sears fences were GARBAGE!).
That is illegal in most states, since unlicensed contractors are limited to very small jobs.
@@vids595 wrong!!!
Fence building is not illegal so long as it's not installed in the wrong place.
Sadly, lots of municipalities & pvt orgs ban so many things u wonder who owns the property u are paying for.
I owned a construction company for almost 40 years in the beginning i would break down cost but i quickly learned it made more work for me to list everything and customers then questioned everything so i changed to a fixed numbers. I retired at 59 pretty well off iam 64 and still get calls asking me to do there jobs , i was proud of our work quality and was constantly booked 5-7 months out , there is allot of work that goes on behind the scenes that people don’t see.
So true.
Yep, 60 year old contractor here. In my younger years I would sit at my desk ( after working 8 hours doing construction ) and itemize a new house bid. It took roughly 40 hours to complete one. Then later you find out there were 6 others bidding and some of them are shady builders that you would never win a bid against.
I'm curious if the common person would be willing to work a week for free at their job? True profit is way less than people think.
@@phillipharris8159 Its very easy to not realize the overhead of taxes, workmans comp, insurance, equipment maintenance or purchasing.
One of my bosses told me that customers would complain about how much it cost to have their tree removed, he'd tell them that he has 250,000 of equipment showing up to ensure the job got done well in a timely fashion.
You're just being lazy.
@@Sith_dude lol! have you ever worked a construction job a day in your life? If you have you will know even the so called "lazy" ones still work far harder than most other people ever do.....Construction work is hard enough without customers making it even more difficult..
In your scenario, the customer couldn't possibly have any legitimate questons and good intentions --- and contractor couldn't possibly be anything but a salt of the earth shining example of an honest tradesman?
I have no problem admitting that there are lots of lousy, nit picky, indecisive, borderline abusive customers out there. But... Why can't contractors also acknowledge that a lot of their problems --- and the customer demands for more transparency --- are self created because there are so many terrible, lazy, borderline criminal contractors out there?
Contractors always play victim and do this pearl clutching routine like their customers just don't value them and at the same time play dumb like they have no idea where in the world these concerns are coming from. Spoiler alert --- it's because your industry has an often well deserved reputation for being shady as hell.
I’m pretty sure you’re the customer asking for that breakdown lolololol 😂
Every industry has bad actors. Luckily google has a way to rank contractors (reviews). Do you research and avoid said bad actors. We have no problem working T&M but don’t ask for a “bid” because while you may save you also open yourself up to the risk of overruns. Providing a bid for a specific scope that is well defined is not shady.
Are you hiring licensed contractors or "handyman"?
I completely agree with you, well said! Unironically, you’re getting pushback from contractors for your comment. There are far more than just a “few bad apples” as one of your rebuttals stated. Certain industries have more of this issue than others.
@@SuccessfulContractor um, Google rankings are garbage! And often loaded with paid reviewers... but, unfortunately, Contractors have run the gamut of skill and honesty and there is VERY VERY little protection to the consumer... my experience is that Contractors are like Lawyers.... not a lot of honest ones out there. The good ones are hard to find and even harder to secure as they are BUSY. If you find one they are worth their weight in gold! I am in awe of the work that it takes to do a GOOD job. It is a profession that requires true craftsman/artist and GOOD business skill. The problem with fixed bids is when the cost runs over due to things not anticipated by the contractor they cut corners and use questionable methods to keep the cost down- thus screwing the customer. Been there! Discovered such things as the wrong mil vapor barrier under foundation, one coat instead of 3 of paint and the list goes on-Contractor looks me in the eye and lies and says so sue me! I would have much rather have paid more and gotten a job that would last!
I've done lots of small handyman kinds of jobs, and I only bid a lump sum for the reasons you give. It saves so much headache! And often I find I bid too low (I'm usually working by myself) and kick myself. But that's my problem, and I just try to bid better next time. And then once in awhile you get that sweet job that goes smoother and faster than expected. Yippee!
Thanks Mark, I just learned the difference between bid and estimate and time and material job. Very good informative video
Glad it was helpful!
One thing that needs clarity, the contractor does not need to break down costs associated with the job, but at the same time can be very detailed in the work to be completed and materials used for bid comparison purposes.
THIS!!!!
Hey Man! Just stumbled upon your channel. I’m not a GC , but am a specialized contractor. I polish natural stone and concrete and install concrete coatings. Recently I had a potential customer ask for information on the stain and sealer we were going to use on their floor . I reluctantly sent product pdfs knowing he was probably just trying to figure out product costs and haven’t heard anything back , so it’s most likely for the best !
This sounds all too familiar. He won’t get the same result though.
This approach is correct for a fence builder or anyone that is pricing one specific job with exact specs and customer expectations. Not for a builder, remodeler, or general contractor. Love your videos!
Learned the hard way over the years- estimate is fine but before any work is done: materials always listed; punch list with ALL changes during project approved In Writing (there’s always changes & substitutes on rehabs); workers comp/liability waiver/coverage; daily work required with finish date - w/prorate & replacement for unexcused delays; and reimbursement for inspection failure/code issues.
Why all that? Both parties actually think it through, fewer misunderstandings & aggravations, expectations & remedies are agreed up front.
This depends on the job and the customer. People with money don't care, they just want the job done right with no headaches. These are my target customers. Nothing worse than working for people who cannot afford you.
Heavy on description of work, and materials being used along with a firm fixed price. We will not bill more or reduce the billing if we completed the work as specified. If that's not good enough for you then yes we are not a good fit. We don't play games.
I just submitted a roofing bid/ estimate, I broke out all the materials and dumpster costs separate from the labor costs, I try to list all the materials I can and also state what’s not included, I figure if someone is expected to pay a lot of money, I better lay it it all out so they get a better understanding of all that’s involved. Maybe I’m not the lowest but your going to get a descriptive estimate and a quality job with a warranty to back it. If they want the lowest price they should expect quality to be compromised because maybe the other contractor is using low quality materials or rushing the job to get to the next one to make money elsewhere. It happens more than people know, I have been there myself as well where you underbid a job and just want to finish so you make money on the next job. Not all jobs are money makers. That’s why it’s important to price the work accordingly. Good luck.
You can write a bid with a detailed materials list so they know what they're getting. But that's entirely different than listing out the prices for materials and man hours. You tell them what materials will be used and provide a total cost. They either accept the bid or they don't. Good contractors are booked out for a year and don't need to deal with nit picky customers.
As a painter, I separate my materials cost because the difference in cost from a premium paint vs. the cheap paint can be huge - $90 vs. $35 a gallon. Imagine needing 10 gallons for a job and that difference can be $500 or more. I prefer to use the premium but will use mid-grade if I - and the client - decide on that.
What do you charge per hour for labor
Painted my house, I used premium paint as the time it took to prep I did not want to waste it on cheap paint. That was 13 years ago, holding up well!
As a painter,too, I NEVER use cheap paint. It usually ends up doing multiple coats to look right. Not worth it. Also, on a painting project,the paint cost is typically than 20% of the total.
You can do a painting project and specify product without giving the price of a can of paint! Example: paint 3 bedrooms - ceilings, walls, wood trim and doors (2 coats), Sherwin Williams [Emerald]. Total cost labor & materials: $2,800
@@PilotOlms If you are asking me, I bill between 65 and 80 depending on the client. I charge 650 a day and that's what I try and base my estimate on. I'm near DC, where a lot of people have money.
Good morning Fence members!!!! This is very helpful information that I will definitely be applying to my next sales! Thank you once again❤
Thanks for tuning in!
Thanks Mr. Olson for the information you shared with us another contractors who most of the time encounter this type of clients.
When they ask for a break out I know they are not the customer for us and would be better off doing it themselves.
The more important breakout would be reducing the scope or having a pick list of interrelated scope items. In this case maybe we replace one run of fence at a time. While this would increase the mobilization & administrative costs once all the work is completed, it would allow the customer to do some work, pay it off, and come back later to the next piece. This is typically the way I ask for bids. (Whole fence, just the back, just the west side, etc.) Then I pick what I can spend on that property at that time. In this time of contractor scarcity, I think we should expect to pay high prices because they have more than enough work to do. I try to pick a small set of contractors that I work with all the time and that appreciated the income in the busy and lean times. After a while you know what their costs are from all the bids you've seen. This everyone wins a little philosophy is less risk that the transactional relationship he is describing.
I absolutely agree with everything you mentioned in your video! I have built and sold storage units (sheds) for years and ran into the same issues that you talk about. I also learned NOT to breakdown my bids as well. I do list everything that will go into the building that I will be providing and give a total cost, but that is it. I have learned the hard way, that if I give a price breakdown, they will give my bid to another business, so that they could beat me on the price. Why don't customers ask a doctor for a price breakdown when they go to the hospital for surgery? They will simply pay a doctor or dentist any amount of money that they request, with no questions asked. They will not ask for a breakdown and find ways on their own to cut costs. I also learned, that if people get a loan or insurance to pay you, then they will not really care how much a project costs, but if they are paying you out of their pocket then they will be concerned about every little thing.
I'm a homeowner and I managed subcontractors for 30 years on state and private projects. I've encountered way more "shady" contractors than honest. In this fencing example, it's too easy to bid for 50 posts, use 40 and keep 10. Pretty soon the contractor has his house fenced for free by his clients. I knew a contractor who paved his 275 ft. driveway with this method on a state job. You can't just leave the extra paving materials at the site. Thanks, tax payers! Nah. Get a few bids and ask for a few key break-out items. I agree with other commenters that you'll come across way less "shady" by providing some line items, thereby building a solid reputation that results in getting more work.
I used to install custom cabinets. A customer called and complained one day after my partner and I finished an install. It was about a 20 minute drive back to the shop and he called right as we were leaving his house. His complaint was that we did it too fast, because the shop broke down the bid.
Never break down your bids!
I'm in a situation now where we used a bypass door that the customer provided. It's a mirrored door that rides on tracks on wheels that are just rubber o-rings. One of the O-rings was missing. Well, it's got two tracks, one on the head jam, one on the floor. The floor is tile so I wasn't going to drill holes through the tile and install the bottom track before we knew we were going to actually use the door. Nobody local had these O-rings, of course, so that meant two weeks waiting on the customer to find the part, and get it here. Since it's a by pass door that meant we have to case that opening out, and if the customer provided door wasn't going to work out he mentioned going with a standard 60" double door, which means we can't case it out, or put any base down on any of those walls. Not using customer provided materials is definitely a good tip.
when a customers says they want to help, tell them the price doubles for that, you don't have time to babysit and train them how to use your methods and skills, they will slow things down either from their pace or story telling and screw things up where work needs to be removed and redone and materials need to be removed and replaced, (two separate things even tho they are worded similar labor -n- materials) ...there is a reason why they aren't doing it themselves even if they used to be a professional in your business.it's not your job to cipher why, that's added costs in brain power.
@@aprilgeneric8027
story telling... I'm a story teller.
I will shut up and go upstairs from now on, except to see what kind of pizza the crew wants for lunch.
You have never ordered a kit and had a part missing? You cannot blame that on the customer.
@@davidfisher5140 this was some door he bought off Facebook that was opened when he bought it. I'm not mad at him, but it wouldn't have happened if he'd just gone with a standard door.
@@rickyborden3287 I hear ya man, BUT, I've bought new sh!t w electronic shorts that required repair before installation (tankless water heater), and w missing hardware tgat had to be replaced or gerry-rigged. Defects coverage is often why the term "southern engineering" gets used.
My point us tgat, as frustrating as it is, it DOES happen.
Oh yeah tghe shower! Imagine opening a luxury shower NIB, but then u find one of the panels for a specific $8k special order shower was cracked in shipping ... 4-6wks to get a replacement they said!
Is a retired landscape architect I've always broken down bids. As in the case of his example of the fence. I want to know how many posts there are going to be distance off center depth under the ground is it going to be concrete is it going to be rammed Earth how tall is the fence going to be how many linear feet of fencing is there going to be I want to know about the gates the hinges and the lock I also want to know about how the fence May impede drainage were future access for equipment. In short always break down the bids show the customer is aware of all costs for all things it's just the right thing to do that's honest and it's informative. This guy's successful I'm sure. Customers appreciate being educated and informed and after 30 years of my career I would not do it any other way
We are talking two different things. We are heavy on description of work (post spacing), and materials being used (level of quality) along with a firm fixed price. We will not bill more or reduce the billing if we completed the work as specified per the detailed scope. If that's not good enough for you then yes we are not a good fit.
@@SuccessfulContractor Contractors around her can't afford to have that attitude. Rumor would get around and they go out of business very quickly.
@@65ramblerman yeah it depends on the demand, if contractors have too much work they can afford to be picky or make decisions like saying, "nah I'm not giving you a price breakdown of raw materials and labor here's the price!". For those people I say good for you! In the house painting business there's always stiff competition so I was never able to do something like that. And when I started in construction and roofing I don't remember my boss being able to do that either.
I'm disappointed but not surprised by a lot of the comments from consumers on here. In my 30 years as a contractor my experience has told me that these people are those that hire the cheapest contractor and then get fuming mad and try to sue because they're not "getting what they paid for". This is exactly why you hire a reputable contractor and most reputable contractors will not itemize a bid because they've been burned on it in the past and know better and know exact what it takes to make a living.
The consumer is responsible just as much as the contractor for being honest and using common sense in any transaction. I've had many customers in the past tell me I was too high and some even yell at me because they felt insulted by my price. Then they go on to hire the cheapest bid and end up pulling their hair out only to call me back begging me to fix the problem and expecting a discount because they don't have the money to finish it. By then my schedule is full and can't help them. Why would I want to help them anyway especially when they're expecting a discount to make up for their lack of judgment in the first place? They knew the price was suspiciously low and yet went ahead anyway.
I worked for a Fortune 500 company that had this policy. It is FANTASTIC!! One caveat: you need a reputation to back it up. I would drop my number on a manager's desk, promise the manager it is the highest price, and still win enough jobs to vacation in the Bahamas. This practice is easy to sell, IF AND ONLY IF you do the hard part of being the best option your customer has.
👆🏻 This! 👆🏻
I'm an excavatiom contractor and I occasionally get the "well I can go rent a machine and do it cheaper myself". Then you drive by a week later on your way to the supermarket, etc. and you see yard completely destroyed. And you know from experience the concrete or pipe that is being installed is sitting on loose dirt. Someone will be back in 10 years after the ground has settled because the drain or sewer pipe under the ground looks like a roller coaster. Or the concrete or asphalt is cracked into pieces. lol
Knowledge, experience and skills are earned commodities that command a price too, not just the labor and materials. If someone tells me my price is high, I ask them nicely why they believe that, at that point I will know whether or not I want to work with them. You get what you pay for.
Still a better deal than a contractor looking to rip someone off. I'd rather pay for my own mess than yours. If you're cagey about what we're paying for, it's your own fault we flagged you as a waste of money.
It’s very common to produce an itemized bid while performing commercial work or any project where state / federal funds are used .
Ultimately , it enables a customer to review the scope . And ultimately determine if someone is cheaper because they missed something on a bid .
How does providing a cost breakdown allow you to determine if something was missed on a bid? Something being on the cost breakdown doesn't mean you get it and something not being on the cost breakdown doesn't mean you don't get it. What you get is what's in the scope of work.
I appreciate your perspective and that explains why I got ghosted. I wish it was more like a mechanic.
I remember paying a dealer $60 after they tried to charge me a few hundred dollars to toggle a setting on my car’s computer.
As a customer when I see the parts needed for a job is 4-600 dollars and the estimate is $1800 dollars it makes me question things for a 1-2 hour install.
It’s not that I don’t have the knowledge and experience. Just not the time or desire.
great video!.. i appreciate the honesty.. i’m a painter and i generally itemize but this gives me something to think about.. thank you
If every contractor was honest and did quality work, I would agree with this take. Price gouging is real though and this is how people get away with it.
A breakdown shows organization, transparency, and ensures the contractor is efficient. That’s added value to a customer. If you’re good enough at what you do, people will pay.
Same method.
I agree with all of this.
It was very painful and stressful to learn the hard way.
Wasn't it though?
@@SuccessfulContractor the point is, i learned. Changed. And now things are so straight forward. I used to pick jobs. Now I pick customers. I only work for cool as a fan people. Fun fact. and its a good marker I swear. If they have cats they are tough customers, if they have dogs almost always true they will be cool. Im an ass, and wouldn’t want to work for me. I have cats. F.
But its true and I use it to vet them or charge more If they dont have pets I ask what they would rather have cats or dogs. Seems like something someone with cats would do doesn’t it?
Im embarrassed, but Im telling you its true.
Think of all the rough jobs. They smelled like a dang cat box .
Sure appreciate the time you make for your channel. Keep it coming.
"My costs don't change just because the customer provided the material."
Yes, they do. In addition to the actual retail cost of the materials, you spend time selecting the materials, ordering them or buying them, either arranging delivery or loading it into your own vehicles, transporting it to the worksite, and unloading it yourself. That's all work, and it all takes time which is HOW YOU JUSTIFY THE MARKUP ON MATERIALS. It's "materials handling."
But if the customer has just done all that for you, then no, you don't get to charge them for work you didn't do.
Some contractors (and it sounds like maybe you're one of them) will pad that figure and charge more for materials handling than is reasonable, just as a way of slipping in a hidden fee that raises the amount you get paid for the project. That's why you're feeling like you're getting ripped off if the customer provides materials--because you wanted to make money you included on the bill for materials even though it had nothing to do with the materials.
No, no sympathy. If I, as a customer, do all that work of going and getting the materials myself, bringing them to the site, and staging them there for you, I'm not paying you for work that I did myself.
Fair enough--you're certainly welcome to do that. But won't do jobs with customer-supplied materials. The amount of headache that comes with customers supplying their own materials is simply not worth it to us.
Completely agree mark, we only lump sum as well because of all the great points you made 👍👍👍
Have a great dang day
Thanks
Great advice. When a contractor gives a quote, they are taking a risk - every single time. Sometimes things go well and you do better than you had anticipated (you actually make good money), but there are other times when you face challenges that slow down your progress. Every job has its own set of obstacles and oftentimes you can't know exactly what those are until the job is in progress. Therefore you have to bid accordingly. As a contractor, you are free to charge what ever you want to charge, and how you get to that number is completely up to you. The client is also free to accept or reject your bid. When a job takes longer than anticipated, and your costs for doing the job go up, clients don't usually offer to give you more money. They want the job done for the price you quoted, and if you bid too low, that's on you. So it's always best to give yourself room for unexpected costs and time. The average Joe, has no idea how much a contractor invests in time and expense to complete a project.
At the end of the day, the best way to run a successful business is to know your numbers, provide great customer service an excellent finished product.
The risk is what everyone seems to forget.
Yes sir. It is the job of the Client to compare Bids, Quotes, Estimates, Etc and find the right fit. If they want to haggle and be deceptive or low ball, that's where I walk.
Years ago , I did a large window replacement job for a customer. They were tear outs and I think I used Pella. The total for the job was about 15k. When I was finished and collected the final payment from here , I mentioned, casually, that I probably should have been about 10% higher on my estimate. I ALWAYS track time and materials. She replied “ I’m sure”. She gave me my final payment and I left. About a week later, I received a nice Thankyou card from her thanking me for a great job. Also included was a check in roughly the 10% amount that I said I under bid ! I was floored ! She was a business owner as well, and said she had had that experience too and wanted to make good. This was really appreciated as it was right before Christmas! I continue to work for her. 😎
@@johnjmariettijr5671how about knowing what materials are going to be used?
@@SuccessfulContractor Then the risk is on the customer , I don't want to be the butter job that was charged for bolder drilling just so you can break even when you do a bolder at butter pricing. HOWEVER around here every contractor has always given us a complete break down on supplies cost, labor cost, supplies estimated and quality eg. green treat, cedar tone, brand name or ordered form china, possible problems that might pop up. That way you can compare apples to apples on the job. And if unforeseen problems arise you can know what to expect. We have had work done that did exceed the bid and we paid the extra, and jobs that came under and were credited. When our contractor went over and only charged at cost for extra work we tipped 30% on the extra, if he went under cost we tipped based on the original bid.
I’m a small contractor doing decks, fence , siding ect. On my first fence job as a new company they said it was a lot more than other bids and asked for a breakdown in the pricing , I said I can’t do that but I would be happy to come by and go through the job and explain the labour involved and the products that I use that others may not be using. Got the job and lots more from them and also did work for their neighbours on both sides of them. Great channel and video cheers
It’s NOT just about price. Good job 👏
Similar to you, I'm an electrician just starting out on my own. Had a job that I could feel the customer felt was a little beyond their comfort level. They had planned on using a buddy who'd have done it basically for free. After sending my fixed price to them, they asked for a cost breakdown. I said my price is broken down into these categories but didn't go beyond categories. I could have tightened it up, but it was successful as well! This is so helpful and a headache saver for sure. Best to you!
Refusing to break down the bid.... I'm surprised you got the job. I would never hire a contractor that refuses to break down a bid. Hard pass. 🚩
Everyone is entitled to their own ridiculous opinions.
I don’t give an exact detailed description of every aspect of the proposal, but I do breakout certain elements of the worked being performed. I have a labor price and materials price line for each area I’m performing work in as well as an item repair line. This allows the prospective customer see how their money is being broken down and applied to their job. I personally feel that a large number scare potential customers into the arms of the cheapest bidder. So allowing them to see the smaller numbers makes a large proposal more palatable.
This is by no means a slight to your company, but if fence and gate erecting is the bulk of your business, then it’s much easier for you to give a lump sum proposal. Being a home improvement contractor, there are a lot more moving parts to finalizing a job. On that note I do agree with some of your thoughts.
I've run into everything you mentioned. I give a detailed list of materials and scope of work all the way down to ground clean up. Then a price.
Back in the day I started a gutter cleaning business. On one of my first jobs I broke down the bid for cleaning the gutters by the foot, I listed each gutter uppers and lowers. When I came to do the work, the homeowner said that his son cleaned all of the lower gutters and left the upper gutters that were all ladder work and very time-consuming to the point that I really lost money on the job. After that I never itemized again and just bid the job. I also had instances where the homeowner had the son clean the lower gutters when I arrived to do the job I would tell them that the price quoted was a minimum charge and that I appreciated his son helping out.
I also ran into people who were working on a house, would call me and ask for an itemized estimate with the goal of finding my pricing structure so that they could do the work themselves. Then there are the ones that call for a free estimate with the goal of picking your brain on how an installation or repair would be done.
I also stopped breaking down my bids. This has also saved me time when creating our bids. The customer has the option to except or decline. This has also prevented them from asking me to take something off of the bid.
Detailed breakdowns of all the costs is a recipe for problems. Detail the work, not the costs.
@@SuccessfulContractor With drywall, paint, and trim jobs I can give them a bid within a few minutes, or spend several hours breaking it down... You want to PAY me extra to break it down for you, if so that's $500 today, and it doesn't come off the final price.
I found we were getting MORE jobs once I stopped breaking them down.. here's the price, take it or leave it.
@@adamcarter74are you talking about residential or commercial?
Great video, keep up the good work!
I've been a contractor for over 30 years. The first bid I ever gave (being young and dumb) was to a customer who wanted me to build him a new garage. I foolishly paid an architect to do the plans, gave a complete material list as well as listed my markup. Never heard back from the customer and a few months later saw the same building being built from my plans. Last time I provided details for an estimate and did plans before a contract was signed.
I also found that when I submitted an itemized bid, I never got any work because the customer would immediately cherry pick various parts of the job and hire it out to friends and family which left me the most difficult work where I couldn't make any money. Almost had to close my doors but figured out no more itemizations. Now if they require itemizations I tell them they'll have to call someone else. I have a family to feed just like they do.
@@jonathanhobbs5878 residential, full gut jobs.
You sure are preaching the truth. The very reason I'm here watching your video now is because I had a bad experience yesterday. I ripped an entire 500ft row of trees out for a guy and I made the mistake of saying I would do it for so much per hour. The job would have been about 5,000 bucks if anybody else would have done it but because I was very quick with my excavator and he went and got his truck and driver to haul 8 of the 20 loads I ended up loading out and hauling to the dump so fast, I only got a mere 1700 bucks and then he still bitched about my bill because 'he was helping'
I feel that!
Dude, that was absolutely fire. Thank you for this video.
hard to beleive you have a successful business with that protocol. I am a highly successful GC and always break down bids
It's possible to be a highly successful fool. Just want to add, being shopped by other contractors is a real thing. It hurts the guys just trying to get a start the most though. That's just one bad aspect of breaking out bids.
I have a sucessful landscaping/tree service business, and hardly ever brake down material and labor costs, and provide a firm quote that includes labor, delivery, and any material.
Really appreciate this for my own (totally unrelated) businesses😃. Cheers!
Glad it was helpful!
The trade you're in, the area you're in, who you know, and your market share all play a huge part in this. I can definitely see a lot of services benefitting from not giving a break down and still remaining profitable. The more money you're paying, the more the breakdown becomes relevant.
How is a lay person suppose to understand what is a "fair" cost for a project if they have no frame of reference? A customer may ask for a breakdown as an attempt to better understand what the actual costs of materials & labor are plus determine a fair markup price. There are a plethora of bad actors out there taking advantage of people. Some HVAC companies are the worst. I paid close to $2K to get my AC repaired during a heatwave we had last Summer in Texas. Later I found out the parts replaced cost no more than a few hundred bucks. Sure there is markup for labor and parts but this company was gouging folks during a desperate time. It's hard to trust any contractor honestly. There is making money. Then there is gouging. Why is it so hard to just get honesty and a fair price?
Crickets. It’s so they can use cheap materials with high grade markup. Yeah I said it.
I’m not a contractor but I gotta side with Mark on this one. The customer either agrees or disagrees with the bid before any work is done. If the customer is uncomfortable with the bid they can simply get additional bids.
@@billmartin3198 I might be comparing apples to oranges. In this case it's a non emergency project/job. You can get multiple free estimates for a fence before making a decision. When your AC breaks down the technicians charge for a diagnostic just to look at the unit. You got to pay a diagnostic fee for every technician that comes out until you get a reasonable estimate. They'll find things to repair that don't need repair on purpose. You don't know who to believe unless you have learned about AC's. In general it would be nice to have an understanding of raw material costs, labor and what a reasonable markup is in the industry for whatever project is being undertaken. The contractors who don't have a heart of a teacher to educate prospective clients on these aspects to at least convey some sense of transparency are dubious in my book. They've got something to hide.
@@tritosac Fair enough. I agree each situation is unique & some contractors are certainly less than honorable.
When you go to the dealer buy a car do you get to see the materials and labor breakdown? Nope. They tell you how much and you do your research to determine if that fits your budget and offers the value you are looking for. Lots of cars at a wide variety of prices but you get to choose which fits your needs. This is no different. This applies to any item whether it be coffee, gas, a refrigerator or bread. You can make your own coffee or bread and save all the manufactures markup, go with out, or you can pay the price they are asking. Nobody is forcing you to buy their product just like nobody is forcing you to enter into a contract with a builder/contractor. If you like the price, trust the company and feel they offer the value you are looking for, then you sign. If not, you thank them for their time and move on. Why does this bother you so much?
Personally I like to see a breakdown. Then I can decide if the value makes sense for me and I can add or subtract different things. Oftentimes they charge a lot for materials that aren't my first choice. I can usually get something I'm happier with if I source it. For example, I recently did a bathroom remodel and I wanted nicer tiles than the contractors were using. We communicated every step of the way and I bought what the contractor told me to buy in terms of square footage. I actually provided a lot of the materials and nothing was missing. Just took good communication.
We are heavy on description of work, and materials being used along with a firm fixed price. We will not bill more or reduce the billing if we completed the work as specified per the detailed scope. If that's not good enough for you then yes we are not a good fit.
I forgot to add that the contractor was WAAAAAAAY off on his tile estimate. I knew it, but tryin' not to tell him how to do his job or give him any excuses, I just bought what he told me to. Sure enough we had tons of material left over when the job was done, but I get to keep it or make the return. I did, however, bump into contractors that were gonna bill me EXTRA to source materials that were not in their warehouse because "it's in the contract". I can just go to floor and decor and buy it, guys. C'mon. That is just not a value I appreciate and those guys (there were a lot) did not win the bid. There is a reasonable middle ground is all I'm saying and a lot of contractors just try to mess with ya. If it's a bad fit to not want a contractor to screw you over, then ya. Stay the heck away haha @@SuccessfulContractor
I find it useful to provide % breakouts when requested for breakouts never hard cost numbers
Thank you sir. Spitting straight wisdom and experience.
I appreciate that
Wow, I am absolutely impressed with your honesty and straightforward distinction between an estimate and a Bid!
Thank you for helping me understand the distinction. Now, I will able to better express this to my "Handyman Clients"!
Well done, Sir!
Glad it was helpful!
The irony of society and construction is that everyone thinks they are getting screwed over by contractors they hired to do a job they can’t do but in the same breath they won’t bat an eye at paying that internet or cell phone bill that provides questionable service while the price remains the same. Definitely bad contractors out there, but by and large you get what you pay for. Skilled labor isn’t cheap and cheap labor isn’t skilled. Always someone willing to cut corners and do it for less. If price is all that matters go with the guys piling out of a 15 passenger van. Good video
You could take the highest bid today and you would still have the van with 15 guys in it pull up and unload. Just because the side of the van has a plumbing or electrician or any other logo does not mean thats they are qualified to do the work. There only need be one licensed individual. The rest can be hired from the homeless shelter. Modern new homes are a glaring example of shoddy and shady contractors in action.
@@mattozx6rr you’re 100% correct
It's really sad how many shots shady contractors are out there. I feel so bad for the good ones. It really is upon the industry to raise the bar. Set some better standards for licensing...? When you see a contractors sign on a job site that reads Jon Doe contractors" we take the con out of construction" you KNOW the industry has some work to do!!
Very wise words!
Never aspire to be the cheapest contractor: let others be busy fools.
I completely agree with this approach, and it has worked for me in bench projects, contract projects to supply finished goods on demand and projects within people's homes. You're correct to say there are many reasons you might be asked for a breakdown, but I have generally found a customer that reacts badly to a "No, here's why...." answer was never going to be your ideal customer. I make only one exception, which is that I will break out the cost of carrying waste in quotes where it is only possible to 'estimate' the volume of material to be taken away. This will be very clear to the customer when we're discussing their requirements and obvious to them on-site. In my experience it is the quality of the statement of work you provide in response to the customer's requirements which is often the deciding point for the customer.
Thanks all I can say is very good vid excellent advise, been in the business for 40 yrs
How about, charge the proper labor rate and don't try and make any money on the material? Then break the bid to what it should be so the customer can be sure of what materials they are actually buying. unless you're trying to scam. As a customer my problem is always, I pay a lump sum price and get the cheapest possible materials or whatever is laying around or "good enough". I hate that, and it why I DIY as much as possible.
We always specify what material we are using in our quotes but do not put a price for each material. For instance when building a 6ft privacy fence we have a line the says we use (3) 2x4 #2 prime pressure treated pine runners.
We do try our best to let the customer know exactly what they are getting with our bid without itemizing each piece of material
Agreed. It's always better to DIY when you can. I got a bid for a small driveway job, and the contractor said that just the concrete itself was gonna run me over $5k. So I built some forms, did rebar etc, got some tools and some guys to help and I called the concrete place in town to order a truck. It took 5 minutes to place an order and I got more concrete than I needed for $1k. Sure, the prep was a fair amount of work and I'm not saying anybody should work for free, but these contractors act like the customers are out there disrespecting them for asking questions while also trying to charge a 500% mark up on materials.
I agree with you, it's capitalism if they can get it good for them, but I'm not overpaying and will diy. I think the market will correct with high inflation and a trending down economy where they will have to drop prices.
If you feel this way you are choosing the wrong contractor and not getting enough detail about the products they are using. This is where you have a duty to understand the materials you desire and make sure they are specified so they don’t try to use sub standard materials. This is done every day in commercial contracting. There is an entire book called “specifications” dedicated to making sure the desired materials are used on the project. We as contractors also love educated consumers because then we can bid apples to apples. The bad contractors using junk hurt us too.
I have always given a turn key, package price. Years ago, when I was really slow for work, I relented and did a job for a long time customer where THEY were supplying materials. MISTAKE ! I stressed to him if ANY materials were not on site, and I had to run for them, there would be an additional charge. Yup, there were things missing that I had to shop for and he was pissed that I charged for my trip(s). It ended badly. One more thing. About 2 weeks after the job was completed, his wife calls me and informs me that HE is not happy with some of my drywall finishing. ( The job was a partial gut ) When I arrived at the job and the wife showed me what HE was unhappy with I explained to her that the area HE was complaining about was a surface that I NEVER TOUCHED ! He bitched me out on the phone while his poor wife was crying about the situation. I didn’t do any more work. The job was completed as per the contract. I NEVER worked for them again. There are just as many stories of people trying to rip off contractors as there are of contractors trying to rip people. Now- package pricing ONLY ! I tell “ shoppers” to compare my package price with that of others that are providing the same level of service.
Control your business and how it operates. Never allow a client to change your processes or policies. They've come to you as the professional. If they try to control how you do it they are thinking of you as an employee.
This is great advise. I made that same mistake in the past.
My bids are slightly broke down. I show the total dollar amount of labor. Not hours. And then different elements of the job by cost not quantity. This has served me well, as I have been burnt on both extremes of this argument.
Such a spot on video, with great advice! Thanks for all you do Mark!
Thanks!
Greedy Insurance companies often want bids broken down . I've never gotten a job when customers ask me for a breakdown I'll never do it again . I love your explanation of why they ask for this. I've always thought they were just cheap F 'rs .
Maybe your customers thought you might be a F---ing cheat.
@@user-wg6fw4ou1b maybe got three crews running 6 days a week must be doing something right . Who do you work for ? That’s what I thought ….
@@user-wg6fw4ou1b you jealous or something? I’m hiring if you need a job
I hate insurance work.
@@user-wg6fw4ou1b You don't even know that gentleman and yet you resort to insults. How about we keep our comments nice.
Do what works for you-I agree with you 100% (I’ve been in business for 23 yrs) not only do I do it the same way , but I’ve also learned that when you deal in quality and not quantity, your clients, don’t nitpick you to death. Nor do they care for all the extra details
I would bet that your haters are the cheap guys on the block
I would bet you're right.
The funniest thing is people who want everything to be itemized are:
1. Usually the type to buy everything and expect for your labor price to be the same.
2. Gonna end up going with a different contractor
I don't mind giving line items, but it's always more expensive this way. Because it takes more work, and also now I need to make it so if they only accept some of the line items, the profit margin still makes sense to me as a business owner.
biggest takeaway I got from this, structure your business around Bids and not estimates and have the language in the bid/contract clearly articulated.
If you're not good at making accurate cost estimates, don't even try structuring your business around bids!
@@SJoelKatz My understanding, is that its less about accurate estimates (and you're right, if you can't estimate the cost, you can still get screwed in profits, especially if something unexpected comes up) and more about preventing the client from trying to change the cost through the project so that you know what you're going to get and the client knows what they are going to get before any work is done and the price is fixed, so no surprises for the client.
You hit the nail on the head with customers not understanding a contractor’s value! Some really good expectation setting and business philosophies here. Thanks, Mark.
If you look through the comments, we are all crooks if we don’t show them every penny of a bid including how much we plan to make on their job. Those are the customers contractors don’t want anyhow.
@@williamlyons3947 As a contractor for over 30 years customers like you absolutely sicken me. Not sure why but the trades (especially Carpenters) are spit on by the general public. It's okay for you to go and work your 40 hours a week in an office job and bring home your 100k a year but it's not okay for a contractor to work his butt off for you through the weather to make the same money, even though we are putting in more hours and working harder than you. If I see customers like you I steer clear, because I have no desire to work for someone who looks at the world through the lens you look through. Nobody can raise a family on 30 to 40K a year, yet that seems to be the expectation from people like you. We have families to raise just like you. It would be nice to afford to take a vacation from time to time. You probably sit around fuming while your projects you hire out aren't going the way you want. You get what you pay for sir!
This sounds like chimney sweep/technicians. It's what I do. The labor valuing, the bid vs estimate, crediting cons and more cons. Your take reinforced some ideas I've been thinking on.
Good info. I do business jet maintenance and we have to do full breakdown on pricing and labor travel etc. I have houses and land and only accept a bid with labor/material breakdowns. I always pay fair and know what concrete, electrical, framing etc cost per foot or yard because I do a lot of work myself. Most people just don’t know what it takes hour wise, or equipment rental, labor rental so they get cheap. I like to pay cash for labor and charge parts. Everyone is different
Great video as always Mark, I have been doing "lump sum" bids from day one, I go very detailed on my proposed scope of work (Materials specs etc), but with regards to pricing...........One lump sum price, no break down whatsoever - for the very reasons that you have highlighted in this video.
It never works out and as you can see in the comments consumers don’t understand what it takes to operate a business and the costs that go into it.
Necessary good points. I also just submit a bid (most of the time). When I was much younger, one or two customers wanted to buy the materials... say in this instance paint. They would go buy some Big Lot paint. Took me additional coats (labor) to use the cheap paint. Learned quickly that I must specify which paint if they went this route. But most jobs are construction and needing multiple types of materials, most customers prefer you get the stuff after they went and bought the wrong stuff on a several occasions.
And you are right about the hourly wage mindset... especially if you are in a saturated market. People don't realize your 40-50 dollar an hour wage (25+ year experience and efficiency) does not compare to the guy who hasn't been doing it very long. They don't see the loss (or breakeven) on other jobs nor all the time gathering, cleaning, owning equipment/supplies before and after their job. And something hardly ever discussed on a larger job... is knowing the best materials to use from different suppliers. Only time and experience teaches a quality contractor this aspect. Plus, you pay your own insurances, no business contributes to your retirement, etc... all the perks they get working for someone else.
*I don't mark up materials, but a contractor should make sure the time taken to gather what they need is figured in. Lately since I work for good clients, I often tell them the labor cost separately.
Right on all counts
Great explanation, and you have confirmed why I will not work with someone who will not break down a bid. As a good businessman, you will always build in some padding for contingencies. And in a normal job with no or few problems, which should be more common, you will make a larger profit than anticipated. I bet you rarely if ever eat extra costs on a job. If you do, you did a poor job on calculating your bid and you would likely be out of business soon. But you make a good point. Some customers want a fixed price and are unwilling share in the risk that the contractor has. You are the man for them.
This is an interesting perspective and I really appreciate the idea. Going to give this a try.
Glad it was helpful!
I had a contractor call a concrete pump truck to my residence and he charged 200 dollars for making the phone call. I had a mechanic call the auto parts store to have a part delivered and he didn’t charge anything for the call.
We all have our rate. Seems silly to charge 200 for a phone call but hey an attorney might disagree 😂
You could have called the parts store yourself, you’re just lazy. The concrete company probably would have laughed you off the phone had you called on your own, nobody is going to risk ruining a half million dollar concrete truck because some idiot homeowner thought they could pour 15 yards by themselves in a day because “how hard could it be”.
@@apersonontheinternet8006 troll
That $200 was the nonrefundable deposit for reserving the pump charged to the contractors account. You could have made the call and they would have required you to pay the total for the pump for the entire day upfront. Also nonrefundable.
@@apersonontheinternet8006They won’t laugh. I just did that!😂
If you believe the general public does not know what you are worth in your trade, I think that what you and your family have been doing with these videos is a good way to elevate that impression. Well done!
I know the general public undervalues the trade. We are trying to do our part to change that.
@@SuccessfulContractor Amen brother
Great information. I recently started working for myself. 80 percent of my work is on airplanes. 15 percent automotive and 5 percent other. All my aircraft customers say just do what it takes to fix it. They even offer to pay more to get things fixed. I don't do many estimates. I think I like the bid option better???
Cheap customers will try to re-design the job based on an itemized bill, not worth the time for a legitimate contractor to mess with. Then they end up with goofy contractors and shouldn't be surprised at the bad results or surprise prices.
To contract is a relationship, bad finds bad.
One day you may not be so picky. You may have never seen hard times.
Agreed.
I’ve stopped doing breakdowns as well. The only case where I did do a breakdown was for insurance reasons for a homeowner who’s fence was hit by a Penske truck. He was like “ I get why you don’t want to do a breakdown but the insurance company needs it for payment”. He was cool and we won the bid. But that’s a rare case where you give a breakdown and the customer accepts
Insurance is almost worse and that’s why they are the only customer we charge an estimate fee for.
I had a customer get 3 of her expensive doors damaged by an attempted break in. When I submitted my itemized cost to fix it all the agent called me and no lie stated " we won't pay the profit on your bid. I said wow, how much profit did your company make last year? A record year? I told him and the customer I'm not running a no profit company, see ya. The customer who was very rich talked to the guy and before I left the job they decided I was worthy of the $250. of profit I had listed. That's the reason I dislike a complete cost breakdown.
How can you expect trust when you don't provide full transparency? Would you like it if you were hired onto a job where a customer declined to outline what they needed to have done? No? Didn't think so.
When someone is writing a check, it is within their right to know exactly what they're paying for. Some of the other higher paid tradesmen you contrasted your profession with (e.g. mechanics etc.) at least provide the courtesy of a breakdown of parts & labor. So why might I ask are contractors exempt from this practice?
This is a structurally unsound business sector because it disadvantages, not empowers the consumer. And you having thirty years in the game, you should know that there are more than their fair share of bad contractors out there, so it should be expected that customers are going to do what it takes to make an educated decision.
I'm betting if you were to pay a stranger to work on your personal property you wouldn't be so keen on writing a blank check. And that's called hypocrisy friendo.
You’re missing the point. That is not what I said.
You sure missed the whole point. A customer knows exactly what they are getting with the Labor and materials when said Bid is given. Where is this "Blank Check"coming from?
What if the contractor gives you a proposal then comes back with a new one that is twice as much for a roof. Makes you wonder. Thought you were getting your overhead charges covered by the cost you charge for the supplies that you got a contractors discount for giving that support your business? Told him I don't know about you but 7000.00 may not be a lot to you but it is to me.
Great explanation how business works so true most folks don't have a clue. And most of the materials sold at big box stores is junk the old saying you get what you pay for is so true. And when you do it DIY it's not done right it looks like crap and you break things so you spend more money. Yes it cost more to hire it out but it's done properly if you hire a good company such as SWI in the long run it saves you money. Most of the time you are better off hiring a professional to do the project it make life less complicated . Enjoy your weekend Mark and have a good dang day !!!!!!!!
Just scroll through the comments for evidence of this!
Going back into the comments section after rewatching some great fence content. Mark you do a A1 job at explaining everything to everyone and hope you have a great dang day.
This channel should have 1 million subs, it will 💪🏻
Maybe some day. If the folks watching get value I am happy.
After rewatching your videos 3 or 4 time I have had 3 more bids ask for breakdowns my response, sorry we don’t breakdown and man do some people get upset 😃oh well
Obviously a lack of transparency is always beneficial to the CONtractor.
I think what could be said, when it comes to your mindset, is that it is a free country, you can get other bids. These guys and other contractors will most likely find others willing to pay. This isn't rocket science on the hiring bids part here. Go with a lower bid. Do some research or DIY.
@@lionelgillis6151 a respectful and well thought out response- honestly I’m still renting at the moment but growing up my parents usually did everything themselves (sometimes with the help of a friend who is an EXCEPTIONAL finish carpenter).
Honestly the issue I have is that knowing what materials are needed and the work your crew can do - barring unforeseen problems- shouldn’t be hidden behind a curtain unless you’re willing to stick with that quote regardless of issues. A breakdown of costs would only cause problems when working for an idiot… actually I guess I can understand not giving itemized quotes considering most interactions I have with people.
Your always welcome to do it on your own and learn the real costs. Nothing shady about giving a firm price and sticking to it. It’s $x to to the job and $0 no to do the job. Simple as that.
Newsflash big man, you're not the boss, your customer is 😉
I always ask ask for a breakdown of the price when I buy an apple in the grocery store.
Yes, but they are not always right.
I disagree. Lots of time, customers do not understand the trade and therefore make terrible suggestions. We are the boss, we have to guide the project to completion. Customer says I want a sand foundation, we tell them no because XYZ.
The skilled professional is the boss. The customer hires them because they are not professionals.
@@dzfromdetroit2840 I didn't mean to infer that the customers are experts. If they were, then there wouldn't be the need to hire out. Though putting trust in others puts customers on the back foot, because all too often that self-proclaimed expertise turns out to be nothing more than empty promises. The customers are footing the bill, therefore they need all the leverage in the world to shield themselves from bad actors and price gougers alike.
Newsflash, you’re not the customer until you sign and give me half down
I've used the same mechanic shop versus mobile contractor analogy for years! Spot on!
And true.
Sage advice from someone who clearly knows what's he's talking about. Thank you.
For all the people on this thread who think contractors are trying to steal or cheat you by not giving you all of their business information in a broken down bid, you clearly have never run a business. You clearly don't understand the costs associated. You clearly don't respect or value the level of time, dedication, schooling, and investment it takes to be a well qualified professional in any business. I would challenge you to go to any other retail business and ask for a breakdown. I'll wait! Go ahead. Ask your local gas station for a breakdown of their pricing or better yet, go ask the people at your favorite restaurant to itemize your bill beyond the generic check you pay the tab against. Here's a good one: take your own steak next time you're out on a date and ask the chef to make it for you! See how far that gets you. You don't have the b*lls to even attempt it!
If you think that anyone who busts their ass to provide top notch professional service to you wants to race to the bottom of the pile of estimates you are gathering, you are wrong. If you think that you "allowing" us to have the honor of providing a 5 Star product or service at your 1 Star price is enticing or that you behaving like you don't trust our ethics gets us super excited to work for you...seriously?
I'm not protecting every contractor full stop. There are bad contractors. Those who are unprofessional, unqualified, and unworthy of earning your business. I encourage everyone to know who you are hiring, but asking for a breakdown after the estimate is given is low class. It is you who are the shady one. It's simple, you either trust the company, think the bid is in line with the work, and develop a good relationship with them or you don't. If you like the company but think their price is too high, let them know so they can review their business so they get better, but don't hire them. At your job, you are worth more today then you were when you started.
Stop trying to devalue professionals. We don't come to your job and ask you to justify your salary! How many coffee breaks do you have each day? How much do the office supplies you use cost you? What do you pay for insurance? Do you match SS? What was the power bill last month? DId you advertise looking for customers and employees? What did that cost? I could go on and on, but I digress!
👆🏻 This 👆🏻 Wow. Extremely well put.
i love the arrogance here: "clearly youve never run a busioness..."-- i love it! spoken like true arrogant american male, who if challenged couldnt produce a single example, theoretical or practical, of ANY evidence to back up his claims. do yo know what a "cooperative" economic enterprise is, you genius? do you there are MANY builders out there working on a cooperative model and doing just fine??? this guy is clueless. and he'll NEVER admit hes wrong about anything...or admit hes uneducated as to alternatives...
While not all contractors are trying to rip you off, unfortunately many more today are compared to just 15 years ago. When I got 4 quotes on a roof replacement the price difference was unreal. I asked the for all flashing, shingles and underlayment to be replaced. I asked for 30 year shingles and a dark color. There was $14,000 difference between those 4 quotes ranging from $13,000-$27,000. When I asked for itemized breakdown the two at the high end never sent me those. The two low end did. When I told them what they both quoted they said I was getting charged to pay for a vacation, a toy or divorce. He would have replaced all the wood and roof for less than the guy quoting me $27,000. I left a review on all 4 companies so more people know. I already knew about what materials cost so it was the labor I was questioning.
If you are in a business you are expected to have a breakdown of what you are charging. Medical field does this, automotive field does this, detailing, etc…. If you can’t provide me with a broken down estimate then you are more than likely losing more business than you are gaining by not providing that information. And yes, I’ve had and have friends and family who did and still do contract work. All of them provide an itemized breakdown of every job and with today’s technology it doesn’t take long to do that. And I’m old enough to remember hand written estimates and breakdowns as well.
lol, *triggered*
you guys are the type of contractors to avoid. Even an auto repair gives a breakdown. Heck, even a simple oil change has a full breakdown. You don't have to, but the thing to ask is, why are you so defensive about it if you aren't hiding something? And yea, the truth is, as a contractor, your customer IS "allowing" you to do work for them. You may make a lot of money out there, but your attitude toward customers sucks. You're the servant in that situation, and the customer is the one paying your salary. They're the boss.
Good luck.
@jerryjoyner1432 my lawyer would argue for sure on that.
Thank you for this video. Been doing construction for 50 years and I learned some things from you young stallion!😊
You mentioned the time you have to spend gathering all the materials, more than $100,000 for your tools and equipment; you didn’t even mention the fact that you have to pay insurance, your gasoline, maintenance and repairs on your vehicles and tools, buying new replacement tools when the old ones wear out, all other overhead, whether that’s a small shop at your house, etc. The list of things that it costs you just to stay in business, goes on and on. $50 an hour labor is cheap, especially if you have employees you’re trying to give a little paid vacation or a few paid sick days because you want to bless him for their good work ethics, some bonuses, whatever it may be. $50 per hour is not even half what auto mechanic shops charge. Keep up the great work.
☝🏻This ☝🏻
I'm not in the fencing business but I use standardized pricing models and a well defined scope of work. If your a fence building contractor, fence type 1 is $50/ft, type 2 is $55/ft, gates are 5-6x the per ft charge. no haggling.
IF U GOT A CROOK FOR A CUSTOMER YOU'RE FINISHED BEFORE YOU START
You are doing it right. State the price and the scope of work. The customer can get other bids if they desire.
We don’t force anyone to buy from us. It’s a choice.
I give one all inclusive price on quotes and invoices. What they are getting is fully detailed. Customers that do this are usually high maintenance and more trouble than they're worth. I had a guy a few years ago call me 5 or 6 times questioning what was included when is was spelled out on the quote. I finally told him the quote was no longer any good and that we weren't a good fit. A couple of hours later his wife called and apologized for is behavior. I finally did the job (AC system) on the condition that he would not be present while we were working. She agreed and sent him to his parents house for the 5 hours it took to do the job. Neurotic customers are best avoided.
I have been adjusting insurance claims for more than 21 years. I explain to all of my insureds that they should get a detailed estimate like the one they get from their insurance adjuster. In this day and age, very few contractors still try to hide what they are charging. For example, contractor will take 2 dimensions of a room and charge for drywall, paint and primer for large openings there there is not drywall or paint. When someone submits an invoice for repairs that exceeds what was allotted for in the claim settlement, the carrier will not pay the difference without knowing exactly what the contractor charged. Some contractors are not exactly honest and charge far more than what most contractors in an area are charging. I have seen charges for drywall as much as 1,100% higher than others. Anyone who gets a lump sum "estimate" from a contractor should view the contractor with distrust. From an adjuster point of view, I find it much easier to approve an additional payment for a claim when I can see exactly what was charge. That means the customer should be able to see how many square feet are being charge and the cost per square foot. In my experience, contractor who provide a details estimate are much more trustworthy.
Your missing the point of this contractor, He clearly stated there would be no additional fees. So you would not need to make or approve any additional payments.
@@chrish7336Actually, you are missing the point. With a lump sum "estimate" there is no way to determine if the contractor is charging for anything not covered by insurance, so if the adjuster wrote up an amount that is less, no additional payment could be made if the contractor charged more than the adjuster allowed.
@@michaelhamilton4288 I didn't miss your point, you clearly missed the point of the video and the claims being made. have a good day
This is some great advice. Thank you
Glad it was helpful!