As a long time builder and modder I see like many others can figure out what the issue is. I also understand that it’s not the issue you had, it was the lack of response from support! I ordered the stick and they sent me a pad controller. I called them and they were responsive. Sent me a label to send it back so they could send the stick and a actually tried to buy the pad as well but they couldn’t do that. All my emails were ignored but phone calls weren’t In the end their support got it done and I love the stick. The jlf is cheap to replace (23 bux) if needed and I would recommend the stick overall. Shame he had a bad experience.
I have this stick since 2019 and it has been solid and meet the expectations for the product. I have 2 first generation Pro FS for PS4 and back then I had some issues replacing some parts as it was my first time customizing an arcade stick and when the company was Victrix their support was really quick and they sent me replacement parts to fix my controller at no cost and in a week I had the controller ready to play with it. The support response was very fast considering I'm from Chile and I'm very satisfied with the product and with Victrix. To be honest, I don't know if their support policies and practices changed as now they are PDP so probably that's the issue here. But as an advice, if you buy a customizable arcade stick and an expensive one, you need to get your hands dirty and start to understand/study how their parts work. I also had issues with mine due to my lack of experience. But learning about hardware and replacing parts and fix issues on your own it's really satisfying. As soon as I got my Victrix Pro FS I changed the Sanwa JLF for a Sanwa Silent Stick and it still works like the first day I installed it. Overall is a great stick and the latest versions offers more customization options for other brand parts than the one I own.
Hi there! I have experiences like that with many sticks, but I don't believe it's a problem of Victix on technical side. It is Sanwa JLF part with modified version of "link" quick release system. It happens sometimes with faulty E-clips, they either stay forever or with some short time(~2-6 months of extensive use) get collapsed with pressure. I do feel however that 2 months of response is inadequate and Victix needs to look at their emails once in a while it seems because sending a quick install part like joystick or a button is not supposed to be a problem.
Yea I realize its not a difficult thing to fix and I could have certainly done it. But yes the major concern here is the lack of product support from the company which makes me more concerned about if/when future issues arrive.
Sorry you had to go through this ordeal. I'm an arcade stick junkie and I collect quite a few so I'm very familiar with disassembling jlf Parts. As someone stated it sounds like your e-clip was too big or stretched too wide. Victrix probably wasn't too quick to get back in touch with you because it's, honestly, a very simple fix and since all these parts are so interchangeable they probably assumed you'd come across the solution. However, I completely understand that you shouldn't have to do all of that with a product fresh out the box so I don't want you to think I'm making excuses. When you said you never took apart your lever in your razor it just struck a chord with me cuz I'm so versed with this stuff that I hope in your process to fix your victrix you realized how easy a lot of this stuff is and so you can get into a bit of customizing on your own. See you in SF6. 😉
Honestly sounds as if the pivot was probably placed the wrong way ( Up Side Down ) so the e-clip didnt have enough room to snap in. This happened to me, then i realized what was wrong, and I flipped it over. Either way, what ever the issue was, it must have been an easy fix. Its also understood that the main issue was the non response from the company. SMH.!! Personally, i wouldn't pay over $400 for any arcade Stick, i was fortunate enough to have a lil patience and came across someone who purchased a new Victrix to then find out he sucked at street fighter 6 and sold it to me for $200. Lucky me. 😂😂😂
It's sanwa's fault and easily fixable, but totally agree at buying the most premium arcade stick and having those problems is unnaceptable. thanks for sharing!
I completely understand your frustration, specially being a premium product and all... but from what I'm seeing the fix to this is just tighten the e-clip with a plier, so you just wasted a lot of time and patience trying to reach Victrix for a solution. Again, I undestand this should not be happening, but maybe there's a lesson to be learned with all of this: all arcade stick users must have spare parts avaiable to them, and also be able to do simple fixes like this.
Glad I happened across this review. I was in the market for a stick and theirs looked the most attractive. I was seriously going to get one but I can’t invest in a company with support that bad. And to delete feedback is just super slimy. Thanks.
@@yosemitedood1638 tried the Qanba Titan but the layout where they put the touch pad ended up being more of an annoyance e than I expected. Ended up w the Hori fightstick Alpha and it’s doing great.
I'm happy you got your money back man that company is terrible Victrix and companies like them Hori as well theses companies are out of control I would rather buy a old arcade stick and convert it to modern-day consoles than to buy these new ones I'm just happy you got your money back bro
@@HKsmash yeah man I did a lot of of research on them because I'm a competitive player and I really wanted to see them succeed because I like the whole TE2 you know mad cats deal and razor not doing arcade sticks anymore you would think that they will try their hardest but it is what it is bro
I had a similar customer experience with a Razer controller. I'll still buy these products, but from now on I'm gonna get them from Amazon. I'm never buying directly from Razer ever again. They make the return process so stupid and difficult that it's just not worth it. Amazon has a no-questions-asked return policy and you can literally just drop off the product at a Whole Foods and be done with it.
@@HKsmash Yeah. But it's entirely possible that they just want to discourage people from returning things. And unless there's a massive groundswell of complaints that are so numerous they can't be ignored, then these companies probably find that it's just easier to let a few customers go than it is to completely revamp their entire customer service experience.
that shit is crazy bro. I had an issue with a $25 lever from arcade shock so I sent out an email about it over the weekend with video showing my problem. Monday morning I get an email explaining how to fix my wiring and if the fix didn't work they'd immediately send me a replacement part. The fix worked and I'm a happy gamer. why the hell am I getting better customer service for a $25 part than you got with a $400 stick? IT DON'T MAKE SENSE TO BUY VICTRIX
I am very sorry to hear about this whole ordeal you went through. Victrix is supposed to be the Cadillac of arcade sticks. I do remember someone mentioning late last year how they never heard back from Victrix, poor customer communication/service.
That's sad to hear but an easy fix just grab needle nose pliers and give the eclip a little squeeze also might as well add some lube and check to see if anything else needs fixing while you take it apart
I have several fight sticks, but what you are describing is just the eclip being a bit too loose. It happened a few times to me too, but tbh I wouldn’t consider that a defect. Get some pliers and tighten it a bit. Problem solved. But if you’re not familiar with fighstick internals and parts I get your point of view. It is sloppy of them to not respond tho:( that sucks.
I have all the tools at home and this was my first thought, (Computer tech by trade) just try and fix it on my own. But after multiple at home repairs and piecing it all back together something just felt off. If they offered to replace the mechanism or the entire FS I would have 100% accepted it. As I mentioned in the video, the way I was treated is why I will not be doing business with them moving forward. Appreciate your comment!
@HKsmash I could be the fightstick repair Master, but I have to fix a company's product after it arrives in the mail brand new, then that's bad. If I have problems getting the company to acknowledge their product defect and making things right to appease the customer, then that's a death sentence. Victrix better get it together, because they will not last long if they lose customers like you.
im using a panthera now with a ufb. honestly i have been against the stick from the jump because ive seen the pcb breaking in the middle of the tournaments. I am against them as well with their customer service.
I'm using the Victrix Pro FS V.2 (my main) as well as the Etokki Omni Korean Edition (my former main) as my alternate. I also own the Qanba Q4 RAP (first generation), which was my first quality fightstick that I purchased back in 2011, as well as the Madcatz TE2+. Just the other day, my Snackbox Micro arrived in the mail, and I've been practicing using it with various fighting games, but primarily with 3rd Strike. It's a really interesting controller, and my first leverless, hitbox style fighting controller. I like it.
It’s funny how you can easily request a chargeback to your bank in the USA. In Europe is almost impossible to roll a charge back once it is completed. I agree that the lack of support from Victrix it’s unbearable, even more taking into account that the fix costs literally a few cents! I agree with other commenters that it’s actually Sanwa’s fault, but Victrix should have taken care of it.
Dude, it sucks that you had to go through that piss poor experience when buying a Victrix fightstick. Seems like Victrix needs to greatly improve their customer service. I own a Victrix Pro FS V2, and it's the best fightstick I've used in my life. I've owned it for a couple of years (even got a discount when I purchased it), and I've only ever had positive experiences with it, so it saddens me to hear that you had a completely negative experience not only using it, but also their customer service when trying to get it exchanged. No matter what product exists and how high it's quality is, there will always be a very minut percentage of that product that are defective, but the customer service in terms of addressing those issues are what separates good companies from bad ones. I'm gonna look more into Victrix background to see if there were any changes to how they do things, or who runs or owns it. We're they always owned by PDP?
Honestly... learn how to take apart the hardware...... I mean all these arcade sticks are using similar parts that you can get anywhere!! What are you buying at this price? Brand name logo and assembly. If you build your own, you can actually get better hardware - not the default basic crap (it's meant for beating up over and over, over preference and feel), you can get better PCBs. ALL this stuff is so easy to get and install now. All you are buying from Vitrix or any other name brand Arcade stick is JUST THE CHASSIS. They get parts from other distributors and install it. Make your own better box for fraction of the cost of this.
Not everyone is an enthusiast, so some folks may opt to buy a premium product instead of purchasing parts to build. It's no different then buying a prebuild PC vs putting one together. In this case I just wanted to get something new and try it out.
Sometimes you just want something to plug & play and not spending hours learning and assembling. I build my own fightsticks, though 😂 But I understand for the vast majority it is best to just buy something that works and stay away from the hustle.
Welp, I was heavily considering the victrix, but after watching how they treated you with their customer support....huge red flag. Looks like I'm getting an obsidian 2 now.
yes, you should be able to fix your own equipment. BUT! this is a premium item. and premium item are not supposed to be flimsy. so you are right to return the stick.
You got a faulty sanwa joystick, you should have just bought a new one. You wasted all that time to get a refund. Im surprised that happened, a sanwa defect partially though they use a quick release like the phreakmods link which is in your video is the issue. Getting a removable joystick and a sanwa joystick is very cheap. The (E) clip sounds like it might have been the issue the entire time. Those are basically a free part and you could have just tried that. To use an arcade stick and never work on it or swap parts is very odd. This is pathetic to say the least.
So you can’t open it up and change an E clip either. You’re that person whose car breaks down on the side of the road and then has it towed to a dealership when its outside of warranty. Then complains to the employees there, that your car has no oil in it and the motor is seized.
@X_CHILLer_X That's one of the dumbest comparisons I've ever read. I love my arcade sticks, but I need a car. Also, the price difference between a car and an arcade stick is not even close. Lastly, this is a manufacturing error, and not putting the oil in the car is a human error. Now, if I neglected my arcade and that was the reason it wasn't working, that would be a different story. A better comparison if you're going to use cars (which is stupid) is if you bought a brand new car and it wasn't running right. Would you fix said car yourself, or would you take that brand new car back to the dealer to find out what's wrong?????? Exactly, you would contact the dealer and take it back to see what's wrong with it.
I bought one and I am waiting for it in the mail. First ever fight stick since the Super Nintendo one I have. I am very mechanically inclined. So I'm looking forward to this purchase. This was a very weak review on this fight stick. Due to the fact that issue was tiny.
My biggest concern was lack of support. Fixing it was not big deal but considering this was happening out of the box, what if this happened mid tournament? At that point my trust was already broken.
He'll no spend more money to fix an arcade stick that is broken right out the box that costs $399.99 plus tax. If I ever spend that much on a commercial arcade stick and it's not working right after I first open it, I'm not going to bother opening it up, period. This isn't a custom stick but a commercial stick that costs a premium price. I'm exchanging it for a new one asap or getting a full refund.
Why not just replace the the lever? They are like 30 bucks. Alot less stressful than the shenanigans that you put yourself through. Its a standard sanwa lever obviously which is not manufactured by pdp/victrix. This is clown world.
Only a clown would pay that much for a stick and would be fine with it not working right from the start. Your solution was just to spend 30 more bucks🤡
i will never understand the cope these expensive stick people huff, at the end of the day the internals are all the same, you're just paying for the name , oh yeah sorry aircraft grade aluminum LOL i've been using arcade sticks all my life for about 32 years, buying premium fightsticks is like buying a Ferrari with a seat leon engine, maybe you're just better off buying the seat leon in the first place? gonna save you a lot more money and it does the exact same thing
Clicking this video hoping to see an actual problem, after seeing the "problem". I couldn't continue to watch. This is why you dont go out and buy enthusiast products just because they are expensive without knowing a thing or two about modding/fixing them. I'm baffled at how you managed to make a 5 minute video on an E-clip problem 🤦♂
So only us arcade enthusiasts should be buying these sticks? I'm an arcade stick enthusiast, but you are out of your damn mind if you think a commercial arcade stick that cost this much should be fixed by yourself if it wasn't working right out the box. I'm not even opening my arcade stick if it's not a custom piece for that price because it's just a commercial stick that is mass produced anyway, so just send me a new one.
@HKsmash No, we are not it just people who are trying to justify their overpriced commercial stick. If it was me I would've done the same as you. That is way too much to spend on a commercial stick to have it broken right out the gate.
@@genepadilla7754 why would you send it back for such a minor issue let alone make a video shitting on a company for it? Like at least do some do diligence and know how the damn thing works, it doesn’t have a door at the bottom to just open it and be mesmerized, if it had a faulty pcb id wholeheartedly understand but it didn’t. Like if you want absolute perfection, build it yourself, you can’t really expect to much from mass produced products no matter how expensive it is there will be some issues in units.
@DEATHPALLYZ That's fine if I just bought some cheap stick, but that's not the case here. Also, I'm not the one who made the video, so I don't know why you brought that up. What looked bad was them not getting into contact with him sooner. As he stated, he had very little knowledge of arcade sticks, so how was he to know what was wrong. You're entitled to your opinion just like I'm entitled to mine. If I pay that much for a commercial arcade stick and it needs any type of fix right out the gate, I'm just going to return it. To me, that says something else could've got knocked around, and now here I am inspecting the entire stick. They are a commercial stick maker that makes plenty of money. I'm not sure why you're so invested as if they're taking money from you. Incidents like this hardly ever happen, and the majority of those sticks arrive in perfect condition. In other words, I don't understand why a few of you need to come off as elitists when 99% of the sticks arrive just fine.
As a long time builder and modder I see like many others can figure out what the issue is. I also understand that it’s not the issue you had, it was the lack of response from support! I ordered the stick and they sent me a pad controller.
I called them and they were responsive. Sent me a label to send it back so they could send the stick and a actually tried to buy the pad as well but they couldn’t do that. All my emails were ignored but phone calls weren’t
In the end their support got it done and I love the stick. The jlf is cheap to replace (23 bux) if needed and I would recommend the stick overall.
Shame he had a bad experience.
I have this stick since 2019 and it has been solid and meet the expectations for the product. I have 2 first generation Pro FS for PS4 and back then I had some issues replacing some parts as it was my first time customizing an arcade stick and when the company was Victrix their support was really quick and they sent me replacement parts to fix my controller at no cost and in a week I had the controller ready to play with it. The support response was very fast considering I'm from Chile and I'm very satisfied with the product and with Victrix.
To be honest, I don't know if their support policies and practices changed as now they are PDP so probably that's the issue here.
But as an advice, if you buy a customizable arcade stick and an expensive one, you need to get your hands dirty and start to understand/study how their parts work. I also had issues with mine due to my lack of experience. But learning about hardware and replacing parts and fix issues on your own it's really satisfying.
As soon as I got my Victrix Pro FS I changed the Sanwa JLF for a Sanwa Silent Stick and it still works like the first day I installed it. Overall is a great stick and the latest versions offers more customization options for other brand parts than the one I own.
Hi there! I have experiences like that with many sticks, but I don't believe it's a problem of Victix on technical side. It is Sanwa JLF part with modified version of "link" quick release system. It happens sometimes with faulty E-clips, they either stay forever or with some short time(~2-6 months of extensive use) get collapsed with pressure. I do feel however that 2 months of response is inadequate and Victix needs to look at their emails once in a while it seems because sending a quick install part like joystick or a button is not supposed to be a problem.
Yea I realize its not a difficult thing to fix and I could have certainly done it. But yes the major concern here is the lack of product support from the company which makes me more concerned about if/when future issues arrive.
The best arcade stick for the PS5 generation price to performance wise, is absolutely the Hori Fighting Stick Alpha
Good call!
THE GOAT
Sorry you had to go through this ordeal. I'm an arcade stick junkie and I collect quite a few so I'm very familiar with disassembling jlf Parts. As someone stated it sounds like your e-clip was too big or stretched too wide. Victrix probably wasn't too quick to get back in touch with you because it's, honestly, a very simple fix and since all these parts are so interchangeable they probably assumed you'd come across the solution.
However, I completely understand that you shouldn't have to do all of that with a product fresh out the box so I don't want you to think I'm making excuses. When you said you never took apart your lever in your razor it just struck a chord with me cuz I'm so versed with this stuff that I hope in your process to fix your victrix you realized how easy a lot of this stuff is and so you can get into a bit of customizing on your own.
See you in SF6. 😉
Couldn't agree more. See you out there!
Honestly sounds as if the pivot was probably placed the wrong way ( Up Side Down ) so the e-clip didnt have enough room to snap in. This happened to me, then i realized what was wrong, and I flipped it over. Either way, what ever the issue was, it must have been an easy fix. Its also understood that the main issue was the non response from the company. SMH.!! Personally, i wouldn't pay over $400 for any arcade Stick, i was fortunate enough to have a lil patience and came across someone who purchased a new Victrix to then find out he sucked at street fighter 6 and sold it to me for $200. Lucky me. 😂😂😂
Good Lord. Glad I saw this! No way in hell I'm putting this in my future list. As of right now it's either the Hori Alpha Fight or Quanba Obsidian 2.
It's sanwa's fault and easily fixable, but totally agree at buying the most premium arcade stick and having those problems is unnaceptable. thanks for sharing!
Thanks for watching!
I completely understand your frustration, specially being a premium product and all... but from what I'm seeing the fix to this is just tighten the e-clip with a plier, so you just wasted a lot of time and patience trying to reach Victrix for a solution.
Again, I undestand this should not be happening, but maybe there's a lesson to be learned with all of this: all arcade stick users must have spare parts avaiable to them, and also be able to do simple fixes like this.
If I pay that much for a stick, it better be flawless right when I open it, and if not customer service, better exchange it asap.
It happen to me i have a ryu limited edition and the pcb failed,they dont sell spare parts
😞
Victrix have ignored my emails as well. Something is wrong with their customer service.
This was my biggest issue with them
Glad I happened across this review. I was in the market for a stick and theirs looked the most attractive. I was seriously going to get one but I can’t invest in a company with support that bad. And to delete feedback is just super slimy. Thanks.
You’re welcome fam
What’d you end up going with?
@@yosemitedood1638 tried the Qanba Titan but the layout where they put the touch pad ended up being more of an annoyance e than I expected. Ended up w the Hori fightstick Alpha and it’s doing great.
I'm happy you got your money back man that company is terrible Victrix and companies like them Hori as well theses companies are out of control I would rather buy a old arcade stick and convert it to modern-day consoles than to buy these new ones I'm just happy you got your money back bro
Me too, I really wanted this to work out but my trust was broken at that point.
@@HKsmash yeah man I did a lot of of research on them because I'm a competitive player and I really wanted to see them succeed because I like the whole TE2 you know mad cats deal and razor not doing arcade sticks anymore you would think that they will try their hardest but it is what it is bro
400 bucks and they don’t care about the customers
That’s what I’m saying!
I had a similar customer experience with a Razer controller. I'll still buy these products, but from now on I'm gonna get them from Amazon. I'm never buying directly from Razer ever again. They make the return process so stupid and difficult that it's just not worth it. Amazon has a no-questions-asked return policy and you can literally just drop off the product at a Whole Foods and be done with it.
Which is wild because having good customer service builds stronger brand relationships
@@HKsmash Yeah. But it's entirely possible that they just want to discourage people from returning things. And unless there's a massive groundswell of complaints that are so numerous they can't be ignored, then these companies probably find that it's just easier to let a few customers go than it is to completely revamp their entire customer service experience.
that shit is crazy bro. I had an issue with a $25 lever from arcade shock so I sent out an email about it over the weekend with video showing my problem. Monday morning I get an email explaining how to fix my wiring and if the fix didn't work they'd immediately send me a replacement part. The fix worked and I'm a happy gamer. why the hell am I getting better customer service for a $25 part than you got with a $400 stick? IT DON'T MAKE SENSE TO BUY VICTRIX
I am very sorry to hear about this whole ordeal you went through. Victrix is supposed to be the Cadillac of arcade sticks. I do remember someone mentioning late last year how they never heard back from Victrix, poor customer communication/service.
That's sad to hear but an easy fix just grab needle nose pliers and give the eclip a little squeeze also might as well add some lube and check to see if anything else needs fixing while you take it apart
I have several fight sticks, but what you are describing is just the eclip being a bit too loose. It happened a few times to me too, but tbh I wouldn’t consider that a defect. Get some pliers and tighten it a bit. Problem solved. But if you’re not familiar with fighstick internals and parts I get your point of view. It is sloppy of them to not respond tho:( that sucks.
I have all the tools at home and this was my first thought, (Computer tech by trade) just try and fix it on my own. But after multiple at home repairs and piecing it all back together something just felt off. If they offered to replace the mechanism or the entire FS I would have 100% accepted it. As I mentioned in the video, the way I was treated is why I will not be doing business with them moving forward. Appreciate your comment!
@HKsmash I could be the fightstick repair Master, but I have to fix a company's product after it arrives in the mail brand new, then that's bad. If I have problems getting the company to acknowledge their product defect and making things right to appease the customer, then that's a death sentence. Victrix better get it together, because they will not last long if they lose customers like you.
What fightstick are you using?
I just picked up the hori fighting stick alpha. I really like the case and the buttons. Not a fan of the lever so i switched it with a sanwa.
Still got my old TE1 Round 2 and a Hori RAP4. old workhorses staying strong.
im using a panthera now with a ufb. honestly i have been against the stick from the jump because ive seen the pcb breaking in the middle of the tournaments. I am against them as well with their customer service.
@@ElephantmanGaming TE1 OMG!
I'm using the Victrix Pro FS V.2 (my main) as well as the Etokki Omni Korean Edition (my former main) as my alternate. I also own the Qanba Q4 RAP (first generation), which was my first quality fightstick that I purchased back in 2011, as well as the Madcatz TE2+.
Just the other day, my Snackbox Micro arrived in the mail, and I've been practicing using it with various fighting games, but primarily with 3rd Strike. It's a really interesting controller, and my first leverless, hitbox style fighting controller. I like it.
It’s funny how you can easily request a chargeback to your bank in the USA. In Europe is almost impossible to roll a charge back once it is completed. I agree that the lack of support from Victrix it’s unbearable, even more taking into account that the fix costs literally a few cents! I agree with other commenters that it’s actually Sanwa’s fault, but Victrix should have taken care of it.
Yea the banking systems here in the states are...interesting
Dude, it sucks that you had to go through that piss poor experience when buying a Victrix fightstick. Seems like Victrix needs to greatly improve their customer service. I own a Victrix Pro FS V2, and it's the best fightstick I've used in my life. I've owned it for a couple of years (even got a discount when I purchased it), and I've only ever had positive experiences with it, so it saddens me to hear that you had a completely negative experience not only using it, but also their customer service when trying to get it exchanged.
No matter what product exists and how high it's quality is, there will always be a very minut percentage of that product that are defective, but the customer service in terms of addressing those issues are what separates good companies from bad ones. I'm gonna look more into Victrix background to see if there were any changes to how they do things, or who runs or owns it. We're they always owned by PDP?
Honestly... learn how to take apart the hardware...... I mean all these arcade sticks are using similar parts that you can get anywhere!! What are you buying at this price? Brand name logo and assembly. If you build your own, you can actually get better hardware - not the default basic crap (it's meant for beating up over and over, over preference and feel), you can get better PCBs. ALL this stuff is so easy to get and install now. All you are buying from Vitrix or any other name brand Arcade stick is JUST THE CHASSIS. They get parts from other distributors and install it. Make your own better box for fraction of the cost of this.
Not everyone is an enthusiast, so some folks may opt to buy a premium product instead of purchasing parts to build. It's no different then buying a prebuild PC vs putting one together. In this case I just wanted to get something new and try it out.
Sometimes you just want something to plug & play and not spending hours learning and assembling. I build my own fightsticks, though 😂 But I understand for the vast majority it is best to just buy something that works and stay away from the hustle.
@@superbusti3123exactly.
If you're spending that much on a commercial arcade stick, it better work right out the gate, and if not, I want it replaced asap.
Welp, I was heavily considering the victrix, but after watching how they treated you with their customer support....huge red flag. Looks like I'm getting an obsidian 2 now.
I’m looking to get one and review it. Hope it works out for you!
@@HKsmash Appreciate it man. I'm looking forward to your next video.
That Christ I found this video,I was gonna buy one ... cheers
yes, you should be able to fix your own equipment. BUT! this is a premium item. and premium item are not supposed to be flimsy. so you are right to return the stick.
THANK YOU
You got a faulty sanwa joystick, you should have just bought a new one. You wasted all that time to get a refund. Im surprised that happened, a sanwa defect partially though they use a quick release like the phreakmods link which is in your video is the issue. Getting a removable joystick and a sanwa joystick is very cheap. The (E) clip sounds like it might have been the issue the entire time. Those are basically a free part and you could have just tried that. To use an arcade stick and never work on it or swap parts is very odd. This is pathetic to say the least.
Next time I need a part swap or replacement parts that require a purchase I’ll make sure to send you the invoice 🥰
@@HKsmashthe clip is like a dime bro lol maybe a nickel 😂
That's dumb if I pay that much for a stick and it has any issue, they better replace it asap. I don't care how minor the issue is.
So you can’t open it up and change an E clip either. You’re that person whose car breaks down on the side of the road and then has it towed to a dealership when its outside of warranty. Then complains to the employees there, that your car has no oil in it and the motor is seized.
@X_CHILLer_X That's one of the dumbest comparisons I've ever read. I love my arcade sticks, but I need a car. Also, the price difference between a car and an arcade stick is not even close. Lastly, this is a manufacturing error, and not putting the oil in the car is a human error. Now, if I neglected my arcade and that was the reason it wasn't working, that would be a different story.
A better comparison if you're going to use cars (which is stupid) is if you bought a brand new car and it wasn't running right. Would you fix said car yourself, or would you take that brand new car back to the dealer to find out what's wrong?????? Exactly, you would contact the dealer and take it back to see what's wrong with it.
Victrix customer service sounds alot like Comcast's customer service...
Exactly!
you changed my mind not to buy... so simple it is if i am going to pay so much money i expect better service
Glad I could help. Hope you find what youre looking for!
@@HKsmash i bought daija nacon
I didnt know PDP bought them.. thats sad.
Super sad
I bought one and I am waiting for it in the mail. First ever fight stick since the Super Nintendo one I have. I am very mechanically inclined. So I'm looking forward to this purchase. This was a very weak review on this fight stick. Due to the fact that issue was tiny.
This review was not just about the mechanical issue but also how I was treated by the company.
Hori makes the best fight sticks.
Can’t disagree
I'm pretty sure you are an FBI agent.
Thank you
qanba dragon...
Get a new jlf it’s like 8 bucks
Maybe look for info from the community first 4head
My biggest concern was lack of support. Fixing it was not big deal but considering this was happening out of the box, what if this happened mid tournament? At that point my trust was already broken.
@@HKsmash if it happens mid tournament there are thousands of people to ask for help and usually a parts booth
He'll no spend more money to fix an arcade stick that is broken right out the box that costs $399.99 plus tax. If I ever spend that much on a commercial arcade stick and it's not working right after I first open it, I'm not going to bother opening it up, period.
This isn't a custom stick but a commercial stick that costs a premium price. I'm exchanging it for a new one asap or getting a full refund.
Easy fix folks.
people make videos about anything just to try to get views...
You're absolutely right, it is an easy fix! The major concern here is how poorly victrix stood behind its product when I requested help. Carry on.
I'm not fixing a mass produced arcade stick that cost that much if it's broke right out the gate I don't care how easy the fix is.
Why not just replace the the lever? They are like 30 bucks. Alot less stressful than the shenanigans that you put yourself through. Its a standard sanwa lever obviously which is not manufactured by pdp/victrix. This is clown world.
You missed the entire point of the video and likely didn’t watch it from start to finish.
Only a clown would pay that much for a stick and would be fine with it not working right from the start. Your solution was just to spend 30 more bucks🤡
i will never understand the cope these expensive stick people huff, at the end of the day the internals are all the same, you're just paying for the name , oh yeah sorry aircraft grade aluminum LOL i've been using arcade sticks all my life for about 32 years, buying premium fightsticks is like buying a Ferrari with a seat leon engine, maybe you're just better off buying the seat leon in the first place? gonna save you a lot more money and it does the exact same thing
Clicking this video hoping to see an actual problem, after seeing the "problem". I couldn't continue to watch. This is why you dont go out and buy enthusiast products just because they are expensive without knowing a thing or two about modding/fixing them. I'm baffled at how you managed to make a 5 minute video on an E-clip problem 🤦♂
Ya'll enthusiast are so toxic lol
So only us arcade enthusiasts should be buying these sticks? I'm an arcade stick enthusiast, but you are out of your damn mind if you think a commercial arcade stick that cost this much should be fixed by yourself if it wasn't working right out the box.
I'm not even opening my arcade stick if it's not a custom piece for that price because it's just a commercial stick that is mass produced anyway, so just send me a new one.
@HKsmash No, we are not it just people who are trying to justify their overpriced commercial stick. If it was me I would've done the same as you. That is way too much to spend on a commercial stick to have it broken right out the gate.
@@genepadilla7754 why would you send it back for such a minor issue let alone make a video shitting on a company for it? Like at least do some do diligence and know how the damn thing works, it doesn’t have a door at the bottom to just open it and be mesmerized, if it had a faulty pcb id wholeheartedly understand but it didn’t. Like if you want absolute perfection, build it yourself, you can’t really expect to much from mass produced products no matter how expensive it is there will be some issues in units.
@DEATHPALLYZ That's fine if I just bought some cheap stick, but that's not the case here. Also, I'm not the one who made the video, so I don't know why you brought that up.
What looked bad was them not getting into contact with him sooner. As he stated, he had very little knowledge of arcade sticks, so how was he to know what was wrong.
You're entitled to your opinion just like I'm entitled to mine. If I pay that much for a commercial arcade stick and it needs any type of fix right out the gate, I'm just going to return it.
To me, that says something else could've got knocked around, and now here I am inspecting the entire stick. They are a commercial stick maker that makes plenty of money.
I'm not sure why you're so invested as if they're taking money from you. Incidents like this hardly ever happen, and the majority of those sticks arrive in perfect condition. In other words, I don't understand why a few of you need to come off as elitists when 99% of the sticks arrive just fine.