Audi SOS Emergency Call Function: malfunction! PART 2
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- Опубликовано: 26 ноя 2021
- Emergency call function: malfunction! Function unavailable. Please contact Service
If you've encountered the Audi SOS error, what was the fix? I just encountered the Audi SOS error on my 2020 Audi A4 and am not thrilled. I pressed the volume button on the steering wheel for many seconds but that did not resolve the issue. I also held the "SOS" button for about a minute but that did not resolve the issue either. The Audi SOS error comes and goes. Unfortunately, it makes an annoying alarm sound whenever it reappears. Also, when I call people via my car's bluetooth, I can hear the person that I'm speaking with but they cannot hear me. Also, the Audi App no longer functions. I'm unable to view vehicle status, vehicle location or unlock the doors via the app. This is very frustrating and I purchased the base model Audi intentionally to avoid all of the electronic gadgets that could break. #Audi #SOS
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Thank you so much for figuring this out and posting this. This has been a real headache, and my local Audi dealer has offered no help. I've been waiting for 6 months for the new SOS controller, and there's still no ETA for the part. At least with your workaround, I don't have to listen to my car shriek every few minutes. It's such a distraction, and I don't see how that's considered acceptable by Audi. Anyone that knows how to reach the folks at Audi that have influence to really give them a piece of my mind, please do share. I will likely not buy an Audi again after this experience.
Thank you and to add to my story, I found out that allegedly they had installed obsolete tech and when cellular networks upgraded, it bricked the installed Audi tech. I got out of this Audi when used car prices went ballistic and picked up a 2021 VW Jetta. I plan to drive that supply chain and car prices normalize. Although I like Audi design and performance, it’ll be tough for me to buy another Audi after this experience. I’m considering a BMW without run-flat tires or a Lexus next. In the interim, this Jetta has been reliable and gets good gas mileage. It’s nothing exciting to look at or drive though LOL
Thank you so much for sharing your fix!
No problem and it has been months and Audi is yet to call with a replacement part :(
@@IrixGuy I tried to remove the fuse today but unfortunately there's none in that 9th slot. I live in Germany.. Maybe it's a completely different system :-(
Most likely fix is to replace the telematics module battery. It keeps the module alive when the car is not on. This also allows you to communicate with the car from your phone and SOS. Remember the purpose of the SOS is to be there, even if the main battery is dead. Don't know the location on your car. Could be in the trunk, center console, or as part of the shark antenna
I hear that the problem was cell towers updating to newer tech!
@@IrixGuy could be. But I think it’s satellite like real SOS
@@minoerhan I heard it was 3G and that is why it bricked.
Thank you !!!!
Thanks for sharing your fix, my q7 sos light has come on and it's a two week wait for the dealership to have a look. When im removing the fuse do I have to disconnect the battery?
This was how I did it. I drive an Acura Integra now and the electronics in it have been rock-solid so far! It's a shame that Audi is plagued with electronics issues because I loved Audi otherwise.
Please I can't clarify my doubt, can you answer my question clearly? Based on your experience, when you removed that fuse, you used the car more, right? Well now I ask you, did you notice something different, did something stop working in the car or did the "sos" error just stop appearing?
Well while I still drove it until I traded it, SOS was definitely disabled but my phone, Apple CarPlay, etc. didn’t work either.
I'm going to the dealer tomorrow for the exact same issue(s). 2020 A4..I'll keep you updated
I took it to the dealer a few days ago. They’re having to order electronics components that are back-ordered. There is no ETA. I guess that I’ll be using my bluetooth ear buds for an unknown amount of time :(
Hey Gus, what is the latest? What was the fix?? I have same issue, dealers out here are backed up 3 weeks. Any info is helpful.
Ty!
@@6339mario Gus, I'm curious too! This is a long wait. I'm thinking about just selling it (part in transit communicated) and picking up a BMW 2 Series for something different. I hate run-flat tires though but this is my THIRD Audi with electronics issues =(
My only guess now is that it’s either software related, or it could be related to the seats, I really don’t know. If I were you I would take it to the Audi dealer at this point and see what they say. Edit: I totally get the inconvenience of taking the car in. I know that when I take my BMW in, they have loaner cars there, so I never have to wait. I assume other luxury dealerships, like Audi, offer the same thing. Or mention it to them during your next oil change, unless you do that yourself
You could have checked the owners manual, which shows the fuse you removed is the sos fuse. There is a recall and software update for the sos module.
Yeah, I received the recall notice in the mail. Thanks!
Hello, I have the same problem even after taking it to the official Audi home. If I remove that fuse number 9, will only the SOS be deactivated or also something else?
Bummer and who knows, unfortunately :( I actually got rid of this car towards to peak of used car resale value due to all of the electronics issues. It was an excellent car otherwise. I drive a 2024 Acura Integra now and all electronics are rock-solid so far! Audi wins in the quiet cabin department though. The Integra’s road and wind noise is more audible.
@@IrixGuyHello again, I ask you the same question in case you missed answering, if I remove that fuse that you mention, everything still works or the Bluetooth is deactivated, for example, have you noticed anything like that?
I have the exact car a A4 s line . 21 but the thing I’m confused about is that I can’t connect my phone to blue tooth or Apple car play . When I called Audi I’m Dallas they ask me if the sos color is red n I said yes n he said that . That might be the issues and he said that that’s where the Bluetooth connection come at . I said how because it was working fine perfectly then out of no where I can’t even get car play or blu tooth . Can you help to what the issue might be
I traded this car when used car prices spiked before it was fixed. The dealer claimed it was a 4G module that was on backorder for an unknown period of time. Best of luck! I drive an Acura now…zero issues so far.
@@IrixGuy damn that’s crazy lol cause I was looking at the Acura too lol the xls n that’s good best of luck with your car
Having the Same error on 2020 Audi RS5, which happened after replacing the main battery. Dealer told me it was the the telematics module battery. Labor and battery over $700! I am looking for the location of the the telematics battery. Any ideas? Thanks!
I wish that I could help but I'm not familiar with that unfortunately =(. I dumped this lemon Audi when used car prices spiked and drive an Acura Integra now. The quality of that vehicle is exceptional but I wish that it had a little more horsepower. Best of luck! VAG (Volkswagen Audi Group) has lost me as a customer unfortunately. Two Volkswagens & two Audis with electronics issues was too much for me. They were excellent vehicles otherwise. I think that the Audi electronics team needs to take a trip to Japan and talk to folks that understand quality electronics!
Could you tell me if when you remove that fuse more elements of the car stop working or if only the SOS warning goes away? and everything else continues to function normally
You should check your owner’s manual and read the fuse information there. All Audis are slightly different. I no longer own this vehicle. The replacement part was “on order” with no ETA. It never arrived and I got out of this vehicle quickly, when used car prices spiked rapidly.
@@IrixGuyCan you answer what I ask you please? I want to know if something happened to you in your situation, what happened when you removed that fuse, was it just the SOS fault that went away or was something else wrong with you?
Tried removing the 5 Amp fuse on my 2018 S4 and got more issues. Parking brake fault and the rear windows dropped a few inches. Put the fuse back in.
Mine was a 2020. Fortunately I got rid of this car and got a 2021 VW Jetta. So far ZERO issues with the Jetta (fingers optimistically crossed). Hopefully Audi will fix their fleet with the updated VW components soon.
I am unaware of any fix for this issue by Audi. My 2018 s4 was in for the POS recall and nothing was said about the SOS system. Except that the 5G upgrade wouldn't fix it.
My “fix” was trading in for a 2021 Jetta LOL
This happened to me on my 2019 Audi A6 yesterday. It was so irritating and interfered with navigating my Infotainment.
It’s unacceptable that Audi vehicles are encountering this issue.
I think you have no choice but to spend time taking the car to the dealer for a formal diag and repair. It will probably yield into a less time waste than trying to diag and fix yourself.
I agree. The time is the issue but I plan to take it back to the dealership, if I cannot find a solution soon.
Wondering if you've yet to achieve any success in resolving this? Have a 2020 S4 myself, I'm not getting the SOS error code on the dash, but the SOS button itself is not working, and I am also getting every single one of the connection issues you referenced being that the car cannot be reached online, my bluetooth function is completely turned off and I cant turn it back on, not able to find the cars wifi signal or anything. When I turn on the navigation, it thinks the car is 1000 miles away from its actual location. Vehicle is just totally 'offline'. Had it in the dealership for regular 20k service, asked them to look into it. They said they plugged it into the computer and no error codes came up. Pretty aggravating.
It’s very frustrating. I removed the fuse, so I don’t get the SOS message and loud ding. However, my bluetooth won’t pair and if I use Apple CarPlay (cables connection) I can hear the caller but the caller cannot hear me. I also get the “no network” type message on the MMI display every few minutes or so. Have you tried your My Audi App to unlock doors, check fuel, etc.? Mine no longer works. I haven’t taken it to the dealer yet because of the inconvenience but when I do I will post a follow-up video. Best up luck and please feel free to share any updates that you have!
@@IrixGuy Yep my problems are literally identical to everything you are referencing. Cant talk to anyone when on carplay but can hear them, no network message constantly, my audi app hasn't been able to connect to my care in over a month now. I've done some searching around on forums and a couple people have relayed the same issues being a result of a faulty communications module. Going to attempt stopping by the dealership to see if it can be resolved in a timely manner. Will keep you posted!
Finally got it fixed! It was indeed a faulty communications module. Took into dealership, gave me a loaner for a week and they had it taken care of. Finally handsfree again!
Lucky your dealership could help. I'm having the exact issues you all are describing (2020 A4), but my dealership has no appointments until March (!?!?!) plus, it's 7 degrees here and I'm not crawling around on the floor boards 'til it warms up. Very annoying, and yes I've lodged an official complaint w/ AudiUSA (not that that'll do anything). Disappointing in their service to say the least.
@@murtigs10 do you know where that communication module in car? I have the same issue... do you the part number they replaced? my car is not in warranty so I will buy the part from ebay to save money.
I think the holy crap drone is still more irritating to fix
LOL I tried again after the latest video but had zero success.
Have you solved the Issue,, if not i can help 100%
Yes but it may not be the answer that you’re seeking :( I got out when used car prices spiked and drive an Acura Integra now. Quality control is night-and-day. I’ll never look back.
I have the same issue on a 2019...
After my Audi A3 and this Audi A4, I've given up with Audi until they fix their tech. Audi performance, comfort and styling is all excellent but their electronics issues kill it. Gonna try a BMW without run-flat tires next.
Did removing the fuse cause the blootooth and call problems?
Those problems existed prior (I could hear caller but caller couldn't hear me when tethered to Apple CarPlay/Bluetooth connection wouldn't work at all). This just stopped the annoying "SOS message" and associated beep.
@@IrixGuy okay, mines dont have that issue just the sos.. also, did you add a replacement fuse ? Is there anything that could go wrong if i remove it?
Way too much repetition in your commentary. How many times do you need to tell us it’s a 2020 Audi A4? Or that it’s a Torx screw? Prune your commentary and the video could be half its length.
Thanks but apparently not enough :(. Audi is plagued by these electronics issues. Fortunately I was able to get out of the 2020 Audi A4 when used car prices peaked. I “downgraded” to a 2021 VW Jetta but so far zero issues with that vehicle. Hopefully VAG has sorted these issues out 2021 and beyond because I would like another Audi in the near future. The electronics issues were my only gripe but that’s an unacceptable issue for a vehicle at this price point. Best of luck! #Audi