Yeah, it ends up being about the dollars but, if it was mine, I would have asked for an engine swap out of a wrecked low-mileage V6 Suzuki as those last and they go. Maybe $5K in total to make it all happen. That engine with its auto trans would run for 200K miles without failing.
Actual book time on the job is 13 hours. I work at a dealer. It's a normal thing to have these come in and us put heads on them usually we recommend an engine due to age. And the balance shafts like to lock up especially with moderate engine damage such as this.
I would take a Lincoln over any european car or hyundai, kia anyday because Lincolns when well maintained can last forever. I've seen them go over 1 million miles easily.
@@isleofthanet exactly. So many mediocre, envious, corrupt cynical americans these days, i say as a non such american. Such ppl would feel very socially at home in Ru these days, land of hundreds of years of envy that caused sheer violence, and then some. (envy is the source of authoritarian/fascism/violence)
Treating customers fairly is part of what got you to where you are, this is just an outstanding example of that. Hopefully get to see that thing getting fixed and sold relatively soon.
Belgium here. If you would live around here, I would most certainly be a customer. Car maintenance never is cheap. Especially today's over computerized contraptions on four (or two) wheels. All I care about is a good and honest mechanic. Cheap mechanics ultimately are the most expensive ones. Great content. Keep it up.
Had a similar story with my Porsche 944. Had a misfire and eventually found I had a broken exhaust valve. I was devastated cuz I had never done car work that deep before. I didn’t want to spend thousands to have someone do it so I watched as many videos and read as many guides as I could and finally ordered all the parts to fix it myself. It wasn’t as bad as I initially thought and it’s back together and freshened up and runs great now
As a lawyer, I get people calling me all the time after they buy a 10 year old foreign car at a low price, and they want to sue when something is wrong with the car they bought “as-is.” I have to tell them the reason a $70,000 car costs $10,000 is they need expensive repairs.
why all these politicians allow this junk into the united states is a true mystery somebody is getting paid off at the top cause all vw does is ship junk to the usa !
@@ChadwickJames A landscaper/stonemason told me something similar about retaining walls. "No matter what anyone says, there's only two types of retaining walls. Ones that *are* falling over, and ones that *have* fallen over"
Going that extra mile for the customer is what will keep me going back to a mechanic or shop. You're not just fixing cars, you're building a relationship. Kudos to you Wizard.
I bought one from the auction a 2015 Audi Q5 2.0L, It was a melted exhaust valve causing a misfire, Amazon has a kit with new timing chain, gaskets, valves & special tools to remove the chains for $160, I rebuilt the head 100% with this kit & it cost me about $$400 total to have it back running like a new car.
This got me right in the feels. My uncle was a mechanic & ran his own garage. He would always help his customers any way he could. He'd have done exactly as you guys did here... present all the options to the customer & let them choose. Thank you, I needed this today
You can pretty easily find a replacement engine and swap it in. Much easier than rebuilding that blown engine. That Q5 looks like it is in really good shape. Heck the transmission alone is worth 2,500!
It's crazy to me that he wouldn't just install a used head and let the woman sell it for $10k or some such. This "we do it all or we do none" is not his call. I'm not saying it's unwise to replace timing at the same time, I don't know the service intervals or history.
@@jimkane9832 You mean that he has the freedom to screw her over? Sure. He can tell her whatever he wants to. He got a good deal on the SUV as a result. Congrats to him for doing that to an old woman...amazing.
These are the kind of things that make me wish Omega Auto Clinic was closer to me. Honest people, doing honest work, being fair and wanting to help because they know, the next time or even just regular maintenance, the customer will be back. Nicely handled Car Wizard, as usual! Go for it Daniel-san!
There are other good honest shops out there. I am lucky I have found a few in my time. Dealt with some crap-tastic ones too, they were mostly dealerships.
@@keithcurtis6671 I visited few shops until i found one where i've taken my cars for 6 years now 🤔One place said they would take my car to mot after fixing it but they didnt 😔
He may be honest but his labour rate could easily total out a car. To be clear, he's worth what he's asking, but with inexpensive cars, I don't think I'd send something like my 07 Accord to him.
A pleasure to see honesty during automobile repairs.. Here in south Florida, no such thing as honest automobile mechanics.. I thought my HOA was bad...! Been here over 30 years, and to this day, nothing but embezzlers fixing cars here.. Even more crooked after COVID...!
Correction. Not many people would choose to make a win-win situation out of it. Most mechanics would have just said fine and kept the car and repaired it themselves so only they win!
If you already have the coils and plugs out, it just doesn't take that much more time to pop the compression gauge in and do a quick compression test. I always used to do this way back in the day whenever I was trying to diagnose a vehicle - you have to verify the basic mechanical condition of the engine first before messing with ignition and fuel systems, otherwise you will throw a lot of unnecessary time and parts at it with no resolution.
Wizard, you've probably had lots of people tell you, but you are a prince among men, and your heart of love is why. Thank you for treating your clients with dignity and compassion. Great video editing skills to the esteemed Mrs Wizard or whoever is the talented editing pro.
This reminds me of my uncle. He has a 2017 F150 and it’s had electrical problems since he got it. And after so long going back and forth to mechanics not being able to fix it, he said screw it. And he too said “I’m scrapping it”. He’s keeping it in the back yard for now. For some people getting rid of a car that has betrayed them is as much of an emotional experience as buying a new car. It’s not about money for some people it’s not about the money, it’s about the experience. And a bad experience leads to a very charged response.
I Bought an Audi and it was in the shop more than it was on the road ...the dealer couldn't stop the fuel injection system from filling the engine up with gas or stop the valve cover from leaking oil ! it was a horrible car... My 2001 Accord now has 457, 500 miles on it and it still runs and shines like new !
How many miles?! Dang! I gave up on my ‘09 Accord too soon! It was a bit past 200K when one of the CV axles let go… was a bit worried that other things would come due for repairs soon… in those 209K miles, other than routine maintenance, I only had to put in a new starter and one caliper, while the Chevy I had before that turned into a money pit at 100K! I ended up replacing that axle ($700 start to finish including the tow and car rental) and trading it in.
@@Renville80 here is the very SAD update on my 2001 Honda Accord ...I had just paid to have the timing belt replaced and was driving it home ... when 1/2 of a tree decided to fall across the road and land on my Beautiful car and TOTAL IT ! I dove between the front seats as it fell on the roof of my car and I was very very lucky to not get hurt of killed ! it only had 471,500 miles on it and was still running and shining like new ! The insurance company was shocked how good my car looked with $9,000 dollars worth of body damage on it and they gave my car a SUPERIOR Rating and paid me $4,252 dollars to total it out . on the books it only listed as $250 to $1,200 of used car value
It's all completely part of the hyped "German engineering" ... 1. Over- engineer it with countless sensors that will fail. 2. Make it look beautiful with our badge, so foolish consumers rush to buy and impress others. 3. Design several expensive components that are designed to catastrophically FAIL but make the owner feel they should still fix it 4. Perpetuate the myth of German car safety over Japanese, even it's false.
Sour mediocre people drive old Hondas.......competent, happy people drive old German cars...........rather my old rwd benz too work on over a sideways engine jap turd
Man... this is why I share your videos with my students in my automotive class. As a Automotive Technician with over 20 years of experience, this should be the standard in the automotive industry, great customer service, communication, and finding a solution even though it may take a while. I learned from you every time I watch your videos. My students are young and definitely are great kids (some are rough around the edges, lol), but they will see what a great mechanic will do to solve problems. Keep rocking Wizard 😎😎😎😎
@@AndyZ325is In Canada the closest they get is staged automobile accidents to ripoff the insurance companies. In Brampton, Ontario its a full time job for thousands of residents.
I actually had this happen to me. My boss wanted to scrap her car so I offered to buy it and fixed the cylinder head up. I kept repairs to a minimum and inevitably being a vw it never stopped troubling. One thing after the next just kept breaking. Lesson learnt
This story resonates with me for a number of reasons. I had a 2012 Q5 that I purchased new and was maintained a well qualified independent shop. Over the past 10 years the vehicle had zero issues and collected around 65K miles. Starting last year, as series of relatively mechanical issues arose, including failing CV joint boot failures, vacuum pump, leaking main plastic coolant pipe, leaking valve cover gaskets (3.0 V6), Park Distance Control failure, and leaking front main seal. Because of the complexity of repair of these (German) cars, the cumulative estimate bill for repair of these issues exceeded $5000 and didn’t involve anything as catastrophic as a failed valve. Upon receiving the estimate, which was about 50% of the market value of the car, I too , like your customer, concluded that it was time to get rid of the car before even more serious and expensive repairs arose. Particularly with German cars, often component failures are a result of AGE rather than mileage. The car was in pristine cosmetic condition, but I was not interested in dealing with the issues any further. Rather than having the car repaired, I traded it in for a CPO Lexus NX300, which is the Lexus version of a Toyota RAV4. The owner of the Q5 made the right decision and your offer to buy it from her as a project car was very honorable and admirable. At 74, I am done with German cars and am happy with two Lexi and a 2004 Tahoe that will outlive me! 🙏🙏🙏
@@kenik2023 the The RAV4 is a very nice car and I personally prefer the nose on it to that of the NX. However, we have the good fortune to afford to spend a bit for the extra comfort, luxury and features that the Lexus provides. We live in a relatively small town and always buy slightly used CPOs….the Lexus dealer had a very clean 2021 that had the right color, equipment and miles for about what a new RAV4 would have cost. The NX300 makes a good around the town companion to our RX450H. and the CPO Lexus Th
I'm an Audi guy, but have found repair cost to be ridiculous. Knowing that, when I bought a used 2018 S5 I spent over $4k on a 60 month/60k mile warranty. Was going through my contract just last week and found they checked a box that didn't give me that full length of warranty, but continued the factory warranty from 48 mo./4k to 60 mo./60k. My warranty I paid so much for expired after less than 2 years. I've never had an issue, but I don't trust I can go 3 more years without any problems. I'm trying to work with the dealership to see how they can remedy my situation, but I'm reaching out to Audi corporate as well.
When I sold Audi, I saw this happen a lot with 2.0 A4 and Q5. We could offer those customers only a few hundred dollars and the phone number for the local junkyard. Sometimes, a technician would offer the customer a few thousand dollars and rebuild the engine in their spare time. Most of the techs and their families got into very nice older Audis, and the customers were so happy to get a little more for their cars. It's good customer service!
probably why people only lease german cars these days instead of buy. why is it so hard for the germans to build a good car? i dont get it. the japanese do!
@@jamesgarner2103BMW has gotten better tbh, NOT in their design, but the engines and gearboxs are solid now, Mercedes still a headache, my car has a BMW N20 engine in it, some people in the owners clubs already clocked over 120k miles on them and still no leak even the gearbox seals, the manufactor gave us 100k miles or 10 years warranty so not much worry there
We have the 3.2 engine and reading all the problems of the 2.0 is one of the only good things with our Audi. That and they fit giant people who can't fit in most Japanese cars.
Wizard totally right! Once you get in there you'll find other problems. Case in point...I had a VW Passat with the 2.0 turbo and the timing chain went bad so I started to replace it when I got into the engine the balance shafts were seized up. I thought that's weird so I preceded to remove them and that's when my mind was blown!!! VW had the shafts in a plastic sleeve inside the engine block and the plastic melted around the shaf seizing them in place and that's when I gave up on the car and scraped it! I got sick and tired of that car!
The melted sleeves would be the result of an oil flow failure not the cause of them seizing. Audi put a tiny metal screen in the oil feed that ironically breaks apart and blocks the oil passage! Same deal in the cam bridge at the top of the engine. 5k oil change intervals are a must on these engines.
Greetings from Australia! I recently discovered your channel as my love of French cars directed me to the Citroen videos. The story of the AUDI is appalling that such an expensive vehicle should be rendered worthless like this. The way you handled the situation and did the best by your customer is amazing. Wizard you are a top human being.
Even if I didn't want to fix it I wouldn't send it to the junkyard. Those headlights are worth alot of money, as are the rims and tires. The transmission is also worth alot of money. A ton of expensive interior parts as well.
Do you know how many Audi Q5 drive around in China, for some reason people still think that China is 3rd world. I hate communism but China is not the China they show you in the media, especially right now where the warmongers have high-season... China is way ahead of the US in manufacturing capability, they build the fast trains, they build affordable EVs, they build cars that run and can be bought by average people. In the West you buy totally overpriced cars that keep breaking just like this Audi. It is funny how we think we have to keep telling that a chinese cylinder head is not good quality while standing in front of a "relatively new" and good maintained 60k car with a blown engine that comes from Germany...
@@freedomisnotnegotiable Lol you have slave labour, retraining camps, brand new buildings that collapse. You also throw all your trash in the rivers, oceans, and streets.
I love his channel because he has a calm demeanor and is no nonsense. You can tell he’s an honest mechanic who knows his stuff and cares about his customers and their safety. My favorite mechanic was like that. Great guy!
The amount of passion you have for your business really shows in all your videos, but especially this one. Thank you for showing the world that not all repair shops are trying to screw you over. Keep it up!
This brought many Car Lovers to tears ... So much Respect , Appreciation & Honesty pour into repairing customers' ailing cars! Wish we have more Master Mechanic like Car Wizard! 🙏 Thank You So Much Car Wizard for being such a Good Person! 🌷🌿🌏💜🕊
I worked on an Audi A4 with that exact same engine with the EXACT SAME problem, I pulled the head and changed all the intake valves and put a new head gasket plugs and any other seals and decarbonized the intake ports and put it back together and 3 years later the customer is still driving it! You should buy it and fix it over a weekend and sell it!
Exactly. The difference is, YOU are good, honest mechanic and this man is a fraud, trying to justify his repair pricing. I have never seen him do any actual work. His arms and hands look like those on office worker.
Easy to see right from the start when he claims that the 2.0 four-cylinder from Audi is a bad engine. That 2.0 is the same engine used in the S3 A4 A3 Q3 Q5 A5 A5-sport back. It’s a damn good engine. Sure B8 had issues with oil consumption however with the 8.5 they fix those issues never take your cars to a biased mechanic.
@@garyyavicoli4603 Exactly. I trust RUclips mechanics as much as I trust RUclips doctors, financial advisors, dentists, plumbers, electricians, construction folks, etc. All of them want only one thing, attention.
I was actually saddened when my mechanic retired. I'm 59 and I knew him since I was 17 and he did a lot of things for me through the years. It's such a good thing when you can trust your mechanic to be honest and get the job done. And even some custom work too. KUDOS to you Car Wizard!
I wish I lived near Newton! I love this channel because the Wizard is just an all around good guy. No high pressure. No sleazy tactics. Just honest answers and great work. Trying to find someone like that isn't always easy. I can see why people ship their cars to Omega! Can't wait to see DanielSan's channel too!
Wizard, you are one of the most genuine and authentic mechanics I’ve ever had the pleasure of watching. Thank you for treating your customers so well. And here’s to many more years of success for y’all!!
There should be more mechanics like you, honest and with a heart! Whenever I hear about dealerships ripping off people, I always ask, why do they have to cheat? Being honest will bring happy customers. They wouldn't mind the cost if they are being treated fairly.
Thats great of you guys to help her out like that. Many people don't have the means or the time to sell a broken vehicle. Glad it got more than the $400 she would've gotten
Plus this way she doesn’t have to deal with some random people. Never know how that turns out in the end. Mr. Wizard knows the value of return customers. I don’t look at my bill, I ask myself how I feel. I’m a good return customer.
$400 eh? if he replaced the single valve this cars value is $9000. note replacing the single valve for her to sell it as she said she would after the repair isnt fair its criminal.
@@bobspurloc replacing just 1 valve? That's sorta dumb considering literally the other 3 are about to go out. Then all of a sudden its another 3k for the 2nd valve.. the 3rd.. then 4th. Replacing the entire head? Based on the broken valve. My audi a4 b7's 2.0 engine pooped it's self because of a blown valve. Firstly misfire. Then it droped a valve destroying the engine so maybe the blown valve could've damaged the wall and cylinder walls Engine head replacements thats Chinese quality replacements are literally going to fail in 3 months and then she's back spending 4-5k
This is easily Car Wizard’s best video I’ve seen. The honestly the humility, so many great decisions on both sides of the coin. I really respect the lady who had to make this tough decision. Mr Wizard was awesome to sell for 2500 and to be so considerate of the whole situation. The older lady realized life is too short to be dealing with these disgusting automotive money pits. Just be happy and live a good life with a reliable Japanese vehicle. She probably went shopping for a couple of rav 4’s with her grand daughter and it probably was a great bonding experience, and said “let’s be done with this garbage”. Amen Lady!
This Q5 is a perfect example of why I view VW/Audi the same way you view BMW. That said, I appreciate you for your knowledge and honesty in working with your customers.
Yup, my in-laws drove Toyotas and Hondas for years with very few problems. They bought a used BMW X5 about two years ago and regret it. They said at least $1000 every visit to the dealer
Its got 120k miles so its pretty normal for things to start breaking in any car. At 130k miles on a toyota I had to replace timing chain, timing sprocket, coils, alternator, vvt valve, and battery and a ripped seat due to wear. All in it was 6 grand. And the previous owner had just done suspension, brakes, hoses and tires. But many of those brand new parts should go another 120k miles as they would on this audi so its not a sunk cost to replace parts. Its wierd people think old cars with 130k miles are just supposed to run without parts needing to be replaced. internal combustion engines have required part replacement over 100k miles since their invention. But its worth it as you have a restored car.
@@stuartstuart866 lol why do they go to a stealer? Of corse the stealer doubles the price and suggests replacement on minimal wear. The service managers and their managers and the GM and the dealers owner get paid more the more product they sell. Lots of hands to grease.Plus that big expensive dealership building.
@@BlagoP Spot on! I like the guy, but frankly speaking, ethical would have been paying the lady 4-5k and then doing your RUclips thing or asking your subscribers to contribute. Else, getting it for 2,5k is not a charity but more of a rip-off and surely it is not a win-win. I had a valve head messed up with the entire cylinder and the piston on my BMW and had the cylinder head replaced thereafter for 2k including parts. Nowadays, you can even find a whole engine in good condition for 3k and swap it for 1k max.
This happened to my B8.5 Q5. Started consuming oil at 120k miles then 1 quart/250 miles) eventually burned an exhaust valve. I had it towed home from the dealer and spent the winter replacing pistons, having head rebuilt and new timing. I eventually got it all running - with some help. Running great now. I don’t recommend anyone try it but I felt up for a challenge.
Yep, my 2.0T did that as well 1 week after I bought it (used). Pulled the head and had it rebuilt, all new valves guides & seats ~$500. New turbo $800. Had the injectors rebuilt and flow tested. New timing set, gaskets, bolts etc. Took me a couple days and about $3k in parts/work later. Sold the car for what I bought it for lol (so yes, out the entirety of the repair) Even as a backyard mechanic I can't "just" replace the one valve and throw it back together.
I too can relate. I had an 08 2.0T A4 & everything that could go wrong went wrong. Repaired it myself several times to the point at which I sold it for half of what I bought it for & was also out on the cost of repairs. It is a shame such beautiful cars are so poorly made...
You deserve all your success just for being honest and forthright. I wish more shops were like the Car Wizards. And remember like tattoos a good one is never cheap and a cheap one is never good. Fix it right or fix it twice or three times or...
I love the fact that you were honest and had empathy toward this customer. You identified what it would be like to scrap two cars and gave her a break, knowing you could recover your money. That to me is 'mega'. Our clients reward good honest service. Good on you.
You and Mrs. Wizard are such good people. I'm glad you came up with a decent solution for all involved. The world needs more shops and people like you. Be well.
Way to go Wiiiizzard.......you came up with the plan, for this situation, and helped others in the process. Especially the owner, and Danielson, Not only, you're saving a once expensive Audi SUV from death and it will see life after on the road again one day soon. I'll tune in and support Danielson as well if he solo's on YT. Good save!
FYI I've owned 4 VW's EOS's with this same engine for my rental car business and I know what the issue is. In 2009 they changed from a belt to a timing chain. The chain tensioner however had a flaw and they all fail after 70-100k miles unless you change to the new one that they finally installed on the 2013's and newer. That's why the valves got damaged from hitting the pistons. They had a class action suit regarding this.
That was an awfully good solution to an insane situation. I'm glad the woman at least gets something more out of all this, and glad she's going for the RAV4. Agree though - it just really sucks that such bad luck strikes someone that doesn't deserve it. Would be cool if Danielson gets a channel too, I just hope (either way) that his rebuild of that thing doesn't turn out to be a bigger can of worms than he bargained for.
Have been a long time watcher of the Car Wizard and this just really topped it for me, your honesty, integrity and respect for customers is just so awesome. Being a car enthusiast myself I know exactly how mechanical things can fail without warning. I certainly wouldn't touch one of these with a barge pole. If I lived closer you would be the only mechanic I would trust working on my vehicles, infact I wish I could clone the Car Wizard and have him here in my city! Total kudos to you my friend, keep up the good work!
The older 2.0t was a very problematic engine in all ways bending valves, oil guzzling,etc. The later ones are great it’s evident on the last q5 vid you did of the ‘19 with 200k miles.
I have a 2013 Audi Q5. Burned oil like crazy at 85k miles. After some back and forth with the dealer, Audi rebuilt the engine at no cost to me. Car now has 135k miles and running great!!!
So glad you are fixing this car. If you upgrade the engine with quality parts, it's actually a peppy engine that gets decent gas mileage. I had a 2010 A5 that got 32 mpg on the highway!
😂 It's also amazing how keeping enough blood inside your body helps you live. People are crazy, imagine not checking these things and going 80 on the highway
It's pretty amazing that the engine designers decided to remove the dipsticks at the same time when they made the decision to reduce the compression of the oil rings. Borderline criminal.
@NoWay Grandmas grandson could quickly check the dipstick at the front yard. With no way to check the oil (at best through some obscrure service menu) it's a game of chance if the engine is low on oil or not. I for example have no idea how to check the oil level on my 2020 Audi A4 leaser. I just maintain the service interval and hope for the best.
Look at your local grocery store parking lot. You'll probably find a lot of oil stains in each parking space. I think a lot of cars have some sort of leak or another. Also a lot of new cars burn a bit of oil (Subaru) and most people get that 10k mile oil change so by the time the 10k oil change is due they are usually low on oil. And you look in the owners manual and the manufacturer says it burns a quarter every few thousand miles.
I'm real glad to hear this is how it is going to work out. As you said, way too nice of a car to send to the junker. I was just thinking that if the valves left through the turbo then what state could that be in?
There were two cars far sale ive been looking at. One is a 2013 Audi Allroad with the 2.0T with 102,000 and another is a 2005 Toyota Tundra with 162,000. Both are similar price. At first I was thinking the Audi because it was much newer, more bells and whistles, and lower miles. Well after watching your channel a bit I definitely think i'm just gonna get the Toyota 🤣
And just like that this became my favorite automotive RUclips channel, you handled a terrible situation very well. I look forward to many more cool stories, and Citroen content!
Exactly, I traded in my 2010 Q5 in 2015 with the 3.2 V6 engine at around 85,000. It had started to degrade, nothing major yet, I just had a bad feeling. Loved the 3.2 liter naturally aspirated V6; however Audi abandoned that engine for that crappy 2.0 T and 3.0 turbo for horsepower reasons, nothing else IMO. Now 8 years later a proud 2023 Lexus ES300h, Ultra Luxury Trim with additional options and dealer add-ons. Thanks Car Wizard... Toyotas and Lexus vehicles are reliable and a great value, if you maintain them properly.
RIGHT I he got a good deal. I would’ve bought it too because it looks new for its age and also it’s going for weigh more than what he bought it for so it’s technically a free car for him.
Good job Wizard! You have compassion and strong sense of what is right! How you handled this situation was very , very well and I am proud of you. I wish that all mechanics were like you and keep the videos coming!
Really enjoyed the video Wizard, nice to see you you looking out for your customers. As an owner of a few VW AG products, these cars demand the correct oil and fuel (high test). When the manual says to use VW502.00, 504.00, 507.00, 508.00 spec oil, it is not a suggestion but a requirement. Dexos spec oil will not cut it, especially higher mileage cars. Change your oil regularly and use proper Hi-test to avoid these issues on VW direct injection engines.
@@c-teamtrading9690 Sorry but couldn't find your comment. FWIW Recently took my wife's 2018 Tiguan in for an oil change to a local VW dealer and asked what spec oil they were using, he replied with mobil 1 which is obviously not a spec. Did not give me a warm feeling.
I had a 2015 GLI, dealership did an oil change and I checked the level before a road trip and it was way above full. I had been changing it myself but was in a hurry before the trip. Had to drain more than a quart. After a couple minor issues with major expense I traded it off. Can't deny I loved driving it though.
That's a fair call and your customer is a rare gem! I'm sure that she'll keep supporting you because of your honesty. I'm one of those people that would usually say that the car could be fixed but the customer needs to be the type of person that is prepared to take the risk of driving an older car with guaranteed future problems. I'm glad that the customer is getting a very fair outcome and that someone is getting a good opportunity from the car in the end.
I have a 2015 Audi Q5 that just came into my shop for the exact same reason. I will be sending the cylinder head to my local machine shop for repairs as it is the most economical solution. I have done several makes and models with same failures (mazda, hyundai, volvo) and have had great success with having the machine shop thoroughly inspect and replace worn components. All those vehicles are still on the road with 10s of thousands of miles on them since repair. That being said, I also have a 2017 audi Q7 with the 3.0t that just came in with same issue, except with this one, i found oil in the cylinder and advised the customer on a replacement engine
Yeah these 2.0ts from 09-16 had lots of issues. Especially the faulty tensioners which screwed the whole thing up. It’s the primary reason why I convinced my uncle to pay a bit more for a B8 S4. The 3.0t is a gem, and infinitely more reliable than its 4-cyl counterpart.
@@jaredbennett4761 Well that one is an easier preventative item. Do it every 100k miles and you’ll never have to worry. There are lots of signs before the PCV valve can grenade the engine.
The 3.0T can be reliable stock. I've seen once ur pushing like mid 400 the catalytic converter is gonna Fail and just blow up the engine. Which sucks ass I was told cause I own a 2016 a6 3.0T just get rid of my cats and go test pipes and now there are few people making a pcv relocation kit for 3.0T supercharger. But fr those engines are just bulletproof
You are doing the right thing, I was an automotive mechanic for many years, and without any doubt, "honesty" is the best policy. And the 2,500 dollar offer is very fair. It would be a shame to take a car thats as clean as it is to the scrap. And 350 bucks is about standard here where I'm at for scrap cars. You did the customer a great service, she will continue to be your customer and will advertise your shop to her last days.Thank you for being an honest shop!!
@@carlosjgg2 Don't forget, the guy has to repair it before he can sell it, and that is going to cost money for any parts, and he has to include his labor. Just because he is doing the labor for himself, he still has to consider his time and be paid. The person selling the car cannot repair it. And he needs to sell it at retail, not wholesale. He deserves to make a dollar after the repair.
@@jimenz6548 he is going to repair it for 2k maybe 3k including labor plus 2.5k for a total of 5.5k for a 12k car and he has the nerve to claim that he is doing a favor to this lady, yes, he deserves to make a profit but not to rip this lady off and claim he is helping her.
@@carlosjgg2 He is not a dealer. Can not finance the car- so he will struggle to get more than kbb on this car. Also pretty much all german cars have terrible resale. He takes a risk too with the engine as to what all has been damaged. Its fair- i flip cars and can’t offer more than $2500 on newer cars with motor issues and make any kind of profit- with me doing the all the labor.
I had a q5 2l tdi, I sold it at 220k km, it still runs very well, it has over 350k km now. Here in the EU, the roads are full of these cars and 95% of them are diesel, we don't touch TFSI because we know they are garbage and drinks a lot of fuel... diesel cars are so common here that egr valves, injectors and particle filters are treated almost as consumables and we don't care. It is not expensive at all to fix them...it's unbelievable that you send such cars to the junkyard, labor is way too expensive in the states. Actually nothing surprises me. I have a friend in America and last year he paid 27,000$ for a small operation on a tooth and an implant, CRAZY! He asked me to find out how much it costs the same intervention here, he will come this summer on vacation. The same intervention here does not exceed 1500€.
My mother has a Q7 TDI, she drives carefully and takes good care of it. It needed engine out repairs while it was still under warranty. I think they are better than the petrol engines but still far less reliable than many other brands.
Wizard, you're a very competent mechanic but I was pissed to hear about the compression test AFTER the expenses on the coil stuff! Proves even the best sometimes just don't work in order. Cheers anyway, keep sharing these stories.
There was no point in doing any work on the coils until a compression test was done. It only takes a few minutes. And at zero PSI there's no reason to try to free up rings. Even without rings you'll get some compression. CW made some basic mistakes here.
I've worked on these Audi/VW 2.0T engines and have I seen many problems with the internal parts. My advice is to purchase a low mileage used engine and just swap it out. You're going to get much better results with a used engine than will rebuilding the cylinder head.
This is the best video you have composed to date. Thank you for your compassion and care. There is a lot more to life than making the buck. You did a great job finding a way to make a terrible situation work.
Excellent work, I am fortunate enough to use a mechanic who has a similar ethos to you wizard, he is highly skilled, every job is done correctly, and is totally honest. There are plenty of cheaper guys but you have total peace of mind and he is always booked up at least a month in advance. Take note, all of you mechanics who do the wrong thing. There used to be a sign at the Rolls Royce factory back in the day 'The quality remains long after the cost is forgotten' Keep up the good work, I am now going to binge watch some more of your videos, all the best
I sold my A4 with the 2.0T around 110k because it started breaking in very expensive ways. I was getting terrible misfires, seemingly all related to carbon buildup in the intake and on the fuel injectors. I replaced/cleaned those, sold it, and have slept much more soundly ever since.
Carbon buildup is inevitable for any direct injection motor, carbon buildup removal is essentially scheduled maintenance.The Gen 3 2.0l EA888 are quite reliable, the timing chain tensioner issues of earlier models have been sorted.
Wild times we are living in . Appreciate the fact you were willing to work with the customer . Shocked at how bad the 2.0 engine is. Looking forward to seeing Danyosan dig in to the Q5 !
@@seanabel5394 the 2012 year model of the Q5 is by far the most problematic, and the owner certainly did not do preventative maintenance. Wizard in his 'buy this not that Audi video' actually recommends the Q5 from 09-17. So he contradicts himself here.
Whats wild about needing to replace parts at 125k miles? My Toyota required an equal cost of replacement parts at 130k miles and at 125k miles the previous owner spent about 4k on other parts the toyota needed. He just didn't want to deal with it any more so he bought a brand new 60k tesla and sold the Toyota to me broken for a grand. At the end of the day. If you want to drive a car 125k miles, your going to pay for the wear. Doesn't matter what brand it is. That's why manufacturer warranties end at 50k to 100k miles.
@@GoZito75 Great catch. I think it was 16 and 17 that in fact Audi was ranked number one in reliability on a consumer reports chart. And that of course uses the previous few years data.. At the end of the day, most cars at 120k miles will need replacement parts. Thats why they cost less to buy. But you always end up paying in the long run.
THANK YOU, Wizard and Mrs. Great Advice, as someone who has worked at a Porsche/Audi/Landrover dealership. They are great new, when under warranty, but NEVER (unless you are a good mechanic) buy Euro-Trash after 5 years or 50k. I luckily had an 98 A6 2.8 for 10 years 350k
I had a 98 A4 with the same motor and sold it when it got to 160k. I changed the timing belt and components around 120k but the tensioner broke around 180k on the new owner. Felt bad.
Audi, vw engineering, just like Mercedes, and Beamers, ended about real quality in the 90's. Lots of Audi engineering where placed in old Volvo's etc. Now all are junk. The engine block isn't much changed in all those years, only became worse while produced in China. Audi means: look maybe good on the outside, not just walk away but run away from it as fast as you can...
I really salute as the wizard for being very honest and being very Frank about the vehicle that this lady had and giving her options and allowing her to decide for herself what she wanted to do so apparently the deal that he made turned out to be a good option for and for everyone else involved.
When I was an apprentice motor mechanic I had it drummed into me, "Do the job once, Do it properly". You did the right thing Wizard. You are like me, I hate "comebacks".
I have a theory on how the valve broke. Is there a possibility your customer accidently ran the Q5 on E85? I used to own a '13 Allroad with the same 2.0t except it was flex fuel capable and had the metal intake. When I replaced plugs at 50K miles I used the NGK plugs which are OEM for the 2.0t, but are NOT supposed to go into the flex fuel version (I found out later only the Beru OEM plugs are supposed to be used with E85). A year or two later when premium gas got super expensive I started running more E85 in the car. Eventually I started getting misfires on a couple cylinders. I pulled the plugs and on those cylinders the ceramic bottoms had partially disconnected from the tops of the plugs causing the electrode gap to decrease. On one plug the center electrode was actually resting on the ground electrode. I can expect that if I had continued to run them, the bottoms would have completing come off and exited the engine. If so, I can assume valve damage would probably occur. I know in the video you mentioned the plug with the bad valve had no bottom. I would not be surprised if this is what happened to this Q5. FYI I swapped in the correct Beru plugs into the Allroad and it ran great. Lesson learned.
In your opinion do you think that this Q5’s problem was caused due to incorrect plugs used when being routinely serviced? Using a different plug that’s meant to be compatible happens all the time. I had a coolant leak in my BMW which caused a fire when the leak made contact with an electrical connection. Apparently the metals in the coolant caused it to spark however if my car had used genuine BMW coolant it wouldn’t have happened because it contains some sort of neutraliser. Who knew huh? Anyway, my Q5 plug theory and servicing. Any thoughts?
That plug issue is super common among the Audi plugs, tons of people had that issue when running them in GTI's and that ended up being the main reason was plug reliability.
David, you are a fair and honest man, and a great business owner. I would have done the same thing you did, as a good customer, who you have been honest with, will always be a customer for life, and will also recommend you service to others. That Lady is very lucky to have you, as a business owner and a friend. Thank you for who you are!😊
I have seen exhaust valves fail/burn and it looks EXACTLY like the jagged cut of a cutting torch cut. The hardened valves used in many engines do that when they "burn". Drive slowly, low revs, where valve rotation doesn't occur and deposits on valve face and seat build and one day a highway run and you burn one good.
I had a non vtec b series bought used had a lot of carbon buildup on intake valves.. after getting it running my car I decided to give it a lot of hard highway runs running the engine up to redline at full throttle almost every time I drive it.. after sometime, I look at the back side of the intake valves and they were almost spotless
I wish I could fins a replica tool of the Car Wizard in his tool affiliate page, all my car troubles would be over! Serious hats off to you David for helping out the customer in this way. Everyone involved with this RUclips channel are magnificent but more importantly great human beings.
Just started tear down on the Q5. Youll see it in the background for awhile. The customer ended up buying a brand new Toyota RAV4. Very happy.
1st
Yeah, it ends up being about the dollars but, if it was mine, I would have asked for an engine swap out of a wrecked low-mileage V6 Suzuki as those last and they go. Maybe $5K in total to make it all happen. That engine with its auto trans would run for 200K miles without failing.
Actual book time on the job is 13 hours. I work at a dealer. It's a normal thing to have these come in and us put heads on them usually we recommend an engine due to age. And the balance shafts like to lock up especially with moderate engine damage such as this.
An electric RAV4 would have been even more reliable.
I would take a Lincoln over any european car or hyundai, kia anyday because Lincolns when well maintained can last forever. I've seen them go over 1 million miles easily.
It's heartwarming to see a mechanic shop taking such good care of their customers. You have a heart of gold, Wizard.
yeah even if he is an overpriced concendenting d bag
@@mcf3778 You must lead a sad life if thats your take on open honest and reliable mechanics then??
@@isleofthanet exactly. So many mediocre, envious, corrupt cynical americans these days, i say as a non such american. Such ppl would feel very socially at home in Ru these days, land of hundreds of years of envy that caused sheer violence, and then some. (envy is the source of authoritarian/fascism/violence)
This is a RUclips channel. Anyone can be an actor
God bless you! You did the right thing Carwizard!
Treating customers fairly is part of what got you to where you are, this is just an outstanding example of that. Hopefully get to see that thing getting fixed and sold relatively soon.
Needs an LS1 swap with custom exhaust resonater.
Or better Hoovie does a give away Free Car.😊
Toss a valve at it. Sell for more!😂
@@markoz673bajen8 America's answer to every engine problem, NOT
In Europe, that car could easily sell for more than 5G. The odometer might shrink by a little.
Belgium here. If you would live around here, I would most certainly be a customer. Car maintenance never is cheap. Especially today's over computerized contraptions on four (or two) wheels. All I care about is a good and honest mechanic. Cheap mechanics ultimately are the most expensive ones. Great content. Keep it up.
Had a similar story with my Porsche 944. Had a misfire and eventually found I had a broken exhaust valve. I was devastated cuz I had never done car work that deep before. I didn’t want to spend thousands to have someone do it so I watched as many videos and read as many guides as I could and finally ordered all the parts to fix it myself. It wasn’t as bad as I initially thought and it’s back together and freshened up and runs great now
Thank you for keeping a 944 alive!
At least you didn't have a Altra modern Porsche. You would have had to dig through more electronics than engine.
Good for you and your car !! She'll love you for it !
Cars are not rockets. It’s not brain surgery. You did the right thing, prepared yourself, studied the problem, and fixed it. Good deal!
@@mmarciniak
You are correct. ✅
As a lawyer, I get people calling me all the time after they buy a 10 year old foreign car at a low price, and they want to sue when something is wrong with the car they bought “as-is.” I have to tell them the reason a $70,000 car costs $10,000 is they need expensive repairs.
why all these politicians allow this junk into the united states is a true mystery somebody is getting paid off at the top cause all vw does is ship junk to the usa !
Or will. A roofer once told me there are two types of flat roofs. Those that leak and those that will.
@@ChadwickJames As someone who loves modernist homes but lives in New England, this bums me out ☹️
@@ChadwickJames A landscaper/stonemason told me something similar about retaining walls. "No matter what anyone says, there's only two types of retaining walls. Ones that *are* falling over, and ones that *have* fallen over"
And how much did you charge them for that enlightenment??? $500?
Going that extra mile for the customer is what will keep me going back to a mechanic or shop. You're not just fixing cars, you're building a relationship. Kudos to you Wizard.
Here here! Well said.
I bought one from the auction a 2015 Audi Q5 2.0L, It was a melted exhaust valve causing a misfire, Amazon has a kit with new timing chain, gaskets, valves & special tools to remove the chains for $160, I rebuilt the head 100% with this kit & it cost me about $$400 total to have it back running like a new car.
Really touched by your gesture. This shows that you care about your customer so much.
This got me right in the feels. My uncle was a mechanic & ran his own garage. He would always help his customers any way he could. He'd have done exactly as you guys did here... present all the options to the customer & let them choose. Thank you, I needed this today
Nice work Wizard, You do right by your customers and it shows everytime.
You can pretty easily find a replacement engine and swap it in. Much easier than rebuilding that blown engine. That Q5 looks like it is in really good shape. Heck the transmission alone is worth 2,500!
It's crazy to me that he wouldn't just install a used head and let the woman sell it for $10k or some such. This "we do it all or we do none" is not his call. I'm not saying it's unwise to replace timing at the same time, I don't know the service intervals or history.
@@justinkase1360 Agreed
He tired of it .sometimes you gotta let go.
@@justinkase1360 it very obviously is his call
@@jimkane9832 You mean that he has the freedom to screw her over? Sure. He can tell her whatever he wants to. He got a good deal on the SUV as a result. Congrats to him for doing that to an old woman...amazing.
Incredibly kind of you to put so much energy into finding the best solution you can for her. What a class act you are, Wizard.
These are the kind of things that make me wish Omega Auto Clinic was closer to me. Honest people, doing honest work, being fair and wanting to help because they know, the next time or even just regular maintenance, the customer will be back. Nicely handled Car Wizard, as usual! Go for it Daniel-san!
There are other good honest shops out there. I am lucky I have found a few in my time. Dealt with some crap-tastic ones too, they were mostly dealerships.
Dude I would love to have this be my shop!
Maybe a joint venture with Magic Mike & Danielson?
@@keithcurtis6671 I visited few shops until i found one where i've taken my cars for 6 years now 🤔One place said they would take my car to mot after fixing it but they didnt 😔
He may be honest but his labour rate could easily total out a car. To be clear, he's worth what he's asking, but with inexpensive cars, I don't think I'd send something like my 07 Accord to him.
Your customer-handling skills are right up there at the top with your mechanical expertise. Just awesome.
A pleasure to see honesty during automobile repairs.. Here in south Florida, no such thing as honest automobile mechanics.. I thought my HOA was bad...! Been here over 30 years, and to this day, nothing but embezzlers fixing cars here.. Even more crooked after COVID...!
In the midle of the state on the west side is Rainman Repairs hes really good.
You are not just a Car Wizard, you are PEOPLE WIZARD as well!!! The world needs more people like you and Mrs Wizard!!! You guys are just Wonderful!!
Even in our broken society... honesty and integrity will still get you everywhere.
Yes, billing at $175 an hour is sooooooooooooooooooooooo great. rofl.
Your a good man Wizard. Not many people would be able to make a win-win situation out of this.
Correction. Not many people would choose to make a win-win situation out of it. Most mechanics would have just said fine and kept the car and repaired it themselves so only they win!
You're
@@turquoisecat761 you've done this county a great service!
@@turquoisecat761 Your an ahole.
@@RedGreenBluePig donating the proceeds to charity is doing a great service, keeping the profits is pure business
If you already have the coils and plugs out, it just doesn't take that much more time to pop the compression gauge in and do a quick compression test. I always used to do this way back in the day whenever I was trying to diagnose a vehicle - you have to verify the basic mechanical condition of the engine first before messing with ignition and fuel systems, otherwise you will throw a lot of unnecessary time and parts at it with no resolution.
This was my thought. Even if I knew 100% a coil was bad I'd have done a quick compression check. It doesn't take long.
Wizard, you've probably had lots of people tell you, but you are a prince among men, and your heart of love is why. Thank you for treating your clients with dignity and compassion. Great video editing skills to the esteemed Mrs Wizard or whoever is the talented editing pro.
Extremely well said and on point. Gold star.
This reminds me of my uncle. He has a 2017 F150 and it’s had electrical problems since he got it. And after so long going back and forth to mechanics not being able to fix it, he said screw it. And he too said “I’m scrapping it”. He’s keeping it in the back yard for now. For some people getting rid of a car that has betrayed them is as much of an emotional experience as buying a new car. It’s not about money for some people it’s not about the money, it’s about the experience. And a bad experience leads to a very charged response.
I'd sell the motor and trans and put a crate 351 with carburetor in it lol
I Bought an Audi and it was in the shop more than it was on the road ...the dealer couldn't stop the fuel injection system from filling the engine up with gas or stop the valve cover from leaking oil ! it was a horrible car... My 2001 Accord now has 457, 500 miles on it and it still runs and shines like new !
How many miles?! Dang! I gave up on my ‘09 Accord too soon! It was a bit past 200K when one of the CV axles let go… was a bit worried that other things would come due for repairs soon… in those 209K miles, other than routine maintenance, I only had to put in a new starter and one caliper, while the Chevy I had before that turned into a money pit at 100K! I ended up replacing that axle ($700 start to finish including the tow and car rental) and trading it in.
@@Renville80 here is the very SAD update on my 2001 Honda Accord ...I had just paid to have the timing belt replaced and was driving it home ... when 1/2 of a tree decided to fall across the road and land on my Beautiful car and TOTAL IT ! I dove between the front seats as it fell on the roof of my car and I was very very lucky to not get hurt of killed ! it only had 471,500 miles on it and was still running and shining like new ! The insurance company was shocked how good my car looked with $9,000 dollars worth of body damage on it and they gave my car a SUPERIOR Rating and paid me $4,252 dollars to total it out . on the books it only listed as $250 to $1,200 of used car value
@@Renville80Hondas are like Legos man. You can keep them going for a reasonable cost for an eternity.
It's all completely part of the hyped "German engineering" ... 1. Over- engineer it with countless sensors that will fail. 2. Make it look beautiful with our badge, so foolish consumers rush to buy and impress others. 3. Design several expensive components that are designed to catastrophically FAIL but make the owner feel they should still fix it 4. Perpetuate the myth of German car safety over Japanese, even it's false.
Sour mediocre people drive old Hondas.......competent, happy people drive old German cars...........rather my old rwd benz too work on over a sideways engine jap turd
2.0T is a great engine post 2015
I have a 2013 Q5 with the V6 with 200k miles. Runs great.
I have a 2013 q5 3.0t s-line prestige with 151k and it’s the smoothest best car ive ever owned.
@@stormtrooper_kveasty
What’s the most expensive repair you’ve had since owning it?
You just jinxed yourselves!
Man... this is why I share your videos with my students in my automotive class. As a Automotive Technician with over 20 years of experience, this should be the standard in the automotive industry, great customer service, communication, and finding a solution even though it may take a while. I learned from you every time I watch your videos. My students are young and definitely are great kids (some are rough around the edges, lol), but they will see what a great mechanic will do to solve problems. Keep rocking Wizard 😎😎😎😎
You are doing a great things teaching the kids auto mechanics. Not enough young guys wanting to get into the field. Keep up the good work sir.
Keep up the good work.
@RWDROCKS thank you so much 😎😎
@@AndyZ325is In Canada the closest they get is staged automobile accidents to ripoff the insurance companies. In Brampton, Ontario its a full time job for thousands of residents.
I actually had this happen to me. My boss wanted to scrap her car so I offered to buy it and fixed the cylinder head up. I kept repairs to a minimum and inevitably being a vw it never stopped troubling. One thing after the next just kept breaking. Lesson learnt
This story resonates with me for a number of reasons. I had a 2012 Q5 that I purchased new and was maintained a well qualified independent shop. Over the past 10 years the vehicle had zero issues and collected around 65K miles.
Starting last year, as series of relatively mechanical issues arose, including failing CV joint boot failures, vacuum pump, leaking main plastic coolant pipe, leaking valve cover gaskets (3.0 V6), Park Distance Control failure, and leaking front main seal. Because of the complexity of repair of these (German) cars, the cumulative estimate bill for repair of these issues exceeded $5000 and didn’t involve anything as catastrophic as a failed valve.
Upon receiving the estimate, which was about 50% of the market value of the car, I too , like your customer, concluded that it was time to get rid of the car before even more serious and expensive repairs arose.
Particularly with German cars, often component failures are a result of AGE rather than mileage. The car was in pristine cosmetic condition, but I was not interested in dealing with the issues any further. Rather than having the car repaired, I traded it in for a CPO Lexus NX300, which is the Lexus version of a Toyota RAV4.
The owner of the Q5 made the right decision and your offer to buy it from her as a project car was very honorable and admirable. At 74, I am done with German cars and am happy with two Lexi and a 2004 Tahoe that will outlive me! 🙏🙏🙏
Why didn't you save yourself some cash and buy the Rav4...
Signed former toyota tech.
@@kenik2023 the
The RAV4 is a very nice car and I personally prefer the nose on it to that of the NX. However, we have the good fortune to afford to spend a bit for the extra comfort, luxury and features that the Lexus provides. We live in a relatively small town and always buy slightly used CPOs….the Lexus dealer had a very clean 2021 that had the right color, equipment and miles for about what a new RAV4 would have cost. The NX300 makes a good around the town companion to our RX450H.
and the CPO Lexus
Th
I'm an Audi guy, but have found repair cost to be ridiculous. Knowing that, when I bought a used 2018 S5 I spent over $4k on a 60 month/60k mile warranty. Was going through my contract just last week and found they checked a box that didn't give me that full length of warranty, but continued the factory warranty from 48 mo./4k to 60 mo./60k. My warranty I paid so much for expired after less than 2 years. I've never had an issue, but I don't trust I can go 3 more years without any problems. I'm trying to work with the dealership to see how they can remedy my situation, but I'm reaching out to Audi corporate as well.
German cars need "love". They're not driving appliances.
You should have bought another used, pre-2008 LS engine GM/Chevy. You would have saved tens of thousands.
When I sold Audi, I saw this happen a lot with 2.0 A4 and Q5. We could offer those customers only a few hundred dollars and the phone number for the local junkyard. Sometimes, a technician would offer the customer a few thousand dollars and rebuild the engine in their spare time. Most of the techs and their families got into very nice older Audis, and the customers were so happy to get a little more for their cars. It's good customer service!
The TDI engines are a lot better, specially the V8 4.2l tdi
probably why people only lease german cars these days instead of buy. why is it so hard for the germans to build a good car? i dont get it. the japanese do!
@@jamesgarner2103BMW has gotten better tbh, NOT in their design, but the engines and gearboxs are solid now, Mercedes still a headache, my car has a BMW N20 engine in it, some people in the owners clubs already clocked over 120k miles on them and still no leak even the gearbox seals, the manufactor gave us 100k miles or 10 years warranty so not much worry there
We have the 3.2 engine and reading all the problems of the 2.0 is one of the only good things with our Audi. That and they fit giant people who can't fit in most Japanese cars.
@@genuineimpulse9134my height is 6.3 ft and I fit in Prius with no problem for year.
Wizard totally right! Once you get in there you'll find other problems. Case in point...I had a VW Passat with the 2.0 turbo and the timing chain went bad so I started to replace it when I got into the engine the balance shafts were seized up. I thought that's weird so I preceded to remove them and that's when my mind was blown!!! VW had the shafts in a plastic sleeve inside the engine block and the plastic melted around the shaf seizing them in place and that's when I gave up on the car and scraped it! I got sick and tired of that car!
I had a 2009 Jetta w/2.0 turbo, a little over 100k on the clock. Traded it for a Toyota! Best decision ever.
The melted sleeves would be the result of an oil flow failure not the cause of them seizing. Audi put a tiny metal screen in the oil feed that ironically breaks apart and blocks the oil passage! Same deal in the cam bridge at the top of the engine. 5k oil change intervals are a must on these engines.
Greetings from Australia! I recently discovered your channel as my love of French cars directed me to the Citroen videos. The story of the AUDI is appalling that such an expensive vehicle should be rendered worthless like this. The way you handled the situation and did the best by your customer is amazing. Wizard you are a top human being.
Even if I didn't want to fix it I wouldn't send it to the junkyard. Those headlights are worth alot of money, as are the rims and tires. The transmission is also worth alot of money. A ton of expensive interior parts as well.
Do you know how many Audi Q5 drive around in China, for some reason people still think that China is 3rd world. I hate communism but China is not the China they show you in the media, especially right now where the warmongers have high-season... China is way ahead of the US in manufacturing capability, they build the fast trains, they build affordable EVs, they build cars that run and can be bought by average people. In the West you buy totally overpriced cars that keep breaking just like this Audi.
It is funny how we think we have to keep telling that a chinese cylinder head is not good quality while standing in front of a "relatively new" and good maintained 60k car with a blown engine that comes from Germany...
@@freedomisnotnegotiable Lol you have slave labour, retraining camps, brand new buildings that collapse. You also throw all your trash in the rivers, oceans, and streets.
@@freedomisnotnegotiable
China and Russia bad Murica good
@Kual Svinus
That's impossible the talking heads on the news channels tell me everything is great
@Richard Cranium sure buddy
I love his channel because he has a calm demeanor and is no nonsense. You can tell he’s an honest mechanic who knows his stuff and cares about his customers and their safety. My favorite mechanic was like that. Great guy!
The amount of passion you have for your business really shows in all your videos, but especially this one. Thank you for showing the world that not all repair shops are trying to screw you over. Keep it up!
This brought many Car Lovers to tears ... So much Respect , Appreciation & Honesty pour into repairing customers' ailing cars! Wish we have more Master Mechanic like Car Wizard! 🙏 Thank You So Much Car Wizard for being such a Good Person! 🌷🌿🌏💜🕊
I worked on an Audi A4 with
that exact same engine with the EXACT SAME problem, I pulled the head and changed all the intake valves and put a new head gasket plugs and any other seals and decarbonized the intake ports and put it back together and 3 years later the customer is still driving it! You should buy it and fix it over a weekend and sell it!
Exactly. The difference is, YOU are good, honest mechanic and this man is a fraud, trying to justify his repair pricing. I have never seen him do any actual work. His arms and hands look like those on office worker.
Easy to see right from the start when he claims that the 2.0 four-cylinder from Audi is a bad engine. That 2.0 is the same engine used in the S3 A4 A3 Q3 Q5 A5 A5-sport back. It’s a damn good engine. Sure B8 had issues with oil consumption however with the 8.5 they fix those issues never take your cars to a biased mechanic.
@@garyyavicoli4603 Exactly. I trust RUclips mechanics as much as I trust RUclips doctors, financial advisors, dentists, plumbers, electricians, construction folks, etc.
All of them want only one thing, attention.
I was actually saddened when my mechanic retired. I'm 59 and I knew him since I was 17 and he did a lot of things for me through the years. It's such a good thing when you can trust your mechanic to be honest and get the job done. And even some custom work too. KUDOS to you Car Wizard!
I wish I lived near Newton! I love this channel because the Wizard is just an all around good guy. No high pressure. No sleazy tactics. Just honest answers and great work. Trying to find someone like that isn't always easy. I can see why people ship their cars to Omega! Can't wait to see DanielSan's channel too!
Wizard, you are one of the most genuine and authentic mechanics I’ve ever had the pleasure of watching. Thank you for treating your customers so well. And here’s to many more years of success for y’all!!
He's a southern boy who was raised right.
Sad story for the lady, but you’ve been honest with her and helped her out. We could do with a lot more people like you.
I wish more mechanics are like you sir.. rare as a gem.. God bless you soul.
There should be more mechanics like you, honest and with a heart! Whenever I hear about dealerships ripping off people, I always ask, why do they have to cheat? Being honest will bring happy customers. They wouldn't mind the cost if they are being treated fairly.
The quote "Whatever time left I have will be spent in a Rav4" (16:29) displays both wisdom and resignation. 😂 That gold!
That’s a sales pitch Toyota could use
@@pops55650 not anymore... Have you seen their stuff lately? 😭
Thats great of you guys to help her out like that. Many people don't have the means or the time to sell a broken vehicle. Glad it got more than the $400 she would've gotten
Plus this way she doesn’t have to deal with some random people. Never know how that turns out in the end.
Mr. Wizard knows the value of return customers. I don’t look at my bill, I ask myself how I feel. I’m a good return customer.
Anyone who buys an Audi deserves it ! 😂
@@rolandthethompsongunner64 sounds like success to me.
$400 eh? if he replaced the single valve this cars value is $9000. note replacing the single valve for her to sell it as she said she would after the repair isnt fair its criminal.
@@bobspurloc replacing just 1 valve? That's sorta dumb considering literally the other 3 are about to go out. Then all of a sudden its another 3k for the 2nd valve.. the 3rd.. then 4th. Replacing the entire head? Based on the broken valve. My audi a4 b7's 2.0 engine pooped it's self because of a blown valve. Firstly misfire. Then it droped a valve destroying the engine so maybe the blown valve could've damaged the wall and cylinder walls
Engine head replacements thats Chinese quality replacements are literally going to fail in 3 months and then she's back spending 4-5k
This is easily Car Wizard’s best video I’ve seen. The honestly the humility, so many great decisions on both sides of the coin. I really respect the lady who had to make this tough decision. Mr Wizard was awesome to sell for 2500 and to be so considerate of the whole situation. The older lady realized life is too short to be dealing with these disgusting automotive money pits. Just be happy and live a good life with a reliable Japanese vehicle. She probably went shopping for a couple of rav 4’s with her grand daughter and it probably was a great bonding experience, and said “let’s be done with this garbage”. Amen Lady!
Integrity and character cant be bought or faked. Respect to you and your shop for being honest and caring about your customers.
"Goodwill" is an intangible that those focused on short term profit frequently destroy and take entire companies down in the process
This Q5 is a perfect example of why I view VW/Audi the same way you view BMW. That said, I appreciate you for your knowledge and honesty in working with your customers.
Yeah, BMW suck - but VW group are far, far worse - they are without a doubt the most unethical car manufacturer in the world.
Yup, my in-laws drove Toyotas and Hondas for years with very few problems. They bought a used BMW X5 about two years ago and regret it. They said at least $1000 every visit to the dealer
Its got 120k miles so its pretty normal for things to start breaking in any car. At 130k miles on a toyota I had to replace timing chain, timing sprocket, coils, alternator, vvt valve, and battery and a ripped seat due to wear. All in it was 6 grand. And the previous owner had just done suspension, brakes, hoses and tires. But many of those brand new parts should go another 120k miles as they would on this audi so its not a sunk cost to replace parts. Its wierd people think old cars with 130k miles are just supposed to run without parts needing to be replaced. internal combustion engines have required part replacement over 100k miles since their invention. But its worth it as you have a restored car.
@@stuartstuart866 lol why do they go to a stealer? Of corse the stealer doubles the price and suggests replacement on minimal wear. The service managers and their managers and the GM and the dealers owner get paid more the more product they sell. Lots of hands to grease.Plus that big expensive dealership building.
I've done over 100k miles in BMWs over the last 7 years or so and I've never had any issues at all.
Love how ethical you are, and how you do your best to treat people as we should. Nicely done.
Ethical would've been to pay her what it's worth, and it's worth more than $2500 with a damaged valve.
@@BlagoP Spot on! I like the guy, but frankly speaking, ethical would have been paying the lady 4-5k and then doing your RUclips thing or asking your subscribers to contribute. Else, getting it for 2,5k is not a charity but more of a rip-off and surely it is not a win-win. I had a valve head messed up with the entire cylinder and the piston on my BMW and had the cylinder head replaced thereafter for 2k including parts. Nowadays, you can even find a whole engine in good condition for 3k and swap it for 1k max.
This happened to my B8.5 Q5. Started consuming oil at 120k miles then 1 quart/250 miles) eventually burned an exhaust valve. I had it towed home from the dealer and spent the winter replacing pistons, having head rebuilt and new timing. I eventually got it all running - with some help. Running great now. I don’t recommend anyone try it but I felt up for a challenge.
Yep, my 2.0T did that as well 1 week after I bought it (used). Pulled the head and had it rebuilt, all new valves guides & seats ~$500. New turbo $800. Had the injectors rebuilt and flow tested. New timing set, gaskets, bolts etc. Took me a couple days and about $3k in parts/work later. Sold the car for what I bought it for lol (so yes, out the entirety of the repair) Even as a backyard mechanic I can't "just" replace the one valve and throw it back together.
Can relate…
I too can relate. I had an 08 2.0T A4 & everything that could go wrong went wrong. Repaired it myself several times to the point at which I sold it for half of what I bought it for & was also out on the cost of repairs.
It is a shame such beautiful cars are so poorly made...
lol where are you located? i'd pay you to rebuild mine when it blows up
You deserve all your success just for being honest and forthright. I wish more shops were like the Car Wizards. And remember like tattoos a good one is never cheap and a cheap one is never good. Fix it right or fix it twice or three times or...
I love the fact that you were honest and had empathy toward this customer.
You identified what it would be like to scrap two cars and gave her a break, knowing you could recover your money.
That to me is 'mega'.
Our clients reward good honest service.
Good on you.
Watching from Australia,you seem like a good honest man,good luck to you,Dennis
You and Mrs. Wizard are such good people. I'm glad you came up with a decent solution for all involved. The world needs more shops and people like you. Be well.
Way to go Wiiiizzard.......you came up with the plan, for this situation, and helped others in the process. Especially the owner, and Danielson, Not only, you're saving a once expensive Audi SUV from death and it will see life after on the road again one day soon. I'll tune in and support Danielson as well if he solo's on YT. Good save!
You're a GREAT & hard to find shop owner with a conscience. Well done !!!
You're a legend, Car Wizard! What a nice guy and a shrewd businessman!
Not shrewd at all! Honest!
Shrewd is not the word for caring and smart
FYI I've owned 4 VW's EOS's with this same engine for my rental car business and I know what the issue is. In 2009 they changed from a belt to a timing chain. The chain tensioner however had a flaw and they all fail after 70-100k miles unless you change to the new one that they finally installed on the 2013's and newer. That's why the valves got damaged from hitting the pistons. They had a class action suit regarding this.
That was an awfully good solution to an insane situation. I'm glad the woman at least gets something more out of all this, and glad she's going for the RAV4. Agree though - it just really sucks that such bad luck strikes someone that doesn't deserve it. Would be cool if Danielson gets a channel too, I just hope (either way) that his rebuild of that thing doesn't turn out to be a bigger can of worms than he bargained for.
I bought my Audi with 95,000 miles 4 years ago.
And I’ve had zero problems with it - until now.
Have been a long time watcher of the Car Wizard and this just really topped it for me, your honesty, integrity and respect for customers is just so awesome.
Being a car enthusiast myself I know exactly how mechanical things can fail without warning. I certainly wouldn't touch one of these with a barge pole.
If I lived closer you would be the only mechanic I would trust working on my vehicles, infact I wish I could clone the Car Wizard and have him here in my city!
Total kudos to you my friend, keep up the good work!
The older 2.0t was a very problematic engine in all ways bending valves, oil guzzling,etc. The later ones are great it’s evident on the last q5 vid you did of the ‘19 with 200k miles.
This is true. The EA888 in the B8.5 and B9 are way more reliable.
I think my Gti had the same motor. If I recall the timing chain tensioner could fail as well. The PCV valve as well.
They're notorious for burning oil and carbon build-up. VW garbage.
@@markbuckley4152 Literally all timing chain tensioners and PCV Valves can fail...
@@tim3172 especially when they are made of plastic!
I love how well treat your customers, Wizard. Good man!
That was so GREAT and humanly of you to offer her a more than fair price for her to walk away with! Everyone deserves a break every once in awhile!
I have a 2013 Audi Q5. Burned oil like crazy at 85k miles. After some back and forth with the dealer, Audi rebuilt the engine at no cost to me. Car now has 135k miles and running great!!!
So glad you are fixing this car. If you upgrade the engine with quality parts, it's actually a peppy engine that gets decent gas mileage. I had a 2010 A5 that got 32 mpg on the highway!
It's pretty amazing how just keeping enough oil in your engine makes such a big difference.
😂 It's also amazing how keeping enough blood inside your body helps you live. People are crazy, imagine not checking these things and going 80 on the highway
It's pretty amazing that the engine designers decided to remove the dipsticks at the same time when they made the decision to reduce the compression of the oil rings. Borderline criminal.
@NoWay Grandmas grandson could quickly check the dipstick at the front yard. With no way to check the oil (at best through some obscrure service menu) it's a game of chance if the engine is low on oil or not. I for example have no idea how to check the oil level on my 2020 Audi A4 leaser. I just maintain the service interval and hope for the best.
Yeah , who'd a thunk it ?
Look at your local grocery store parking lot. You'll probably find a lot of oil stains in each parking space. I think a lot of cars have some sort of leak or another. Also a lot of new cars burn a bit of oil (Subaru) and most people get that 10k mile oil change so by the time the 10k oil change is due they are usually low on oil. And you look in the owners manual and the manufacturer says it burns a quarter every few thousand miles.
car wizard you are a great person and honest, we need more mechanics like you
I'm real glad to hear this is how it is going to work out. As you said, way too nice of a car to send to the junker. I was just thinking that if the valves left through the turbo then what state could that be in?
There were two cars far sale ive been looking at. One is a 2013 Audi Allroad with the 2.0T with 102,000 and another is a 2005 Toyota Tundra with 162,000. Both are similar price. At first I was thinking the Audi because it was much newer, more bells and whistles, and lower miles.
Well after watching your channel a bit I definitely think i'm just gonna get the Toyota 🤣
And just like that this became my favorite automotive RUclips channel, you handled a terrible situation very well. I look forward to many more cool stories, and Citroen content!
Exactly, I traded in my 2010 Q5 in 2015 with the 3.2 V6 engine at around 85,000. It had started to degrade, nothing major yet, I just had a bad feeling. Loved the 3.2 liter naturally aspirated V6; however Audi abandoned that engine for that crappy 2.0 T and 3.0 turbo for horsepower reasons, nothing else IMO. Now 8 years later a proud 2023 Lexus ES300h, Ultra Luxury Trim with additional options and dealer add-ons.
Thanks Car Wizard... Toyotas and Lexus vehicles are reliable and a great value, if you maintain them properly.
I greatly appreciate an honest mechanic. There aren't enough of you around.
We need more people like Mr and Mrs Wizard in the world.
yes we do
$2500 is a good deal for you! I was ready to write a message that I will buy the car and drop an engine in it myself.
RIGHT I he got a good deal. I would’ve bought it too because it looks new for its age and also it’s going for weigh more than what he bought it for so it’s technically a free car for him.
The car only need rebuild cylinder head. Rest of the engine is fine.
Great solution. Very glad you found a way to save it, to help her, to help Daniel-san, etc., all without hurting the shop. Really nice. Well done.
Good job Wizard! You have compassion and strong sense of what is right! How you handled this situation was very , very well and I am proud of you. I wish that all mechanics were like you and keep the videos coming!
Really enjoyed the video Wizard, nice to see you you looking out for your customers. As an owner of a few VW AG products, these cars demand the correct oil and fuel (high test). When the manual says to use VW502.00, 504.00, 507.00, 508.00 spec oil, it is not a suggestion but a requirement. Dexos spec oil will not cut it, especially higher mileage cars. Change your oil regularly and use proper Hi-test to avoid these issues on VW direct injection engines.
Exactly! Read my comment further up about using the dealers to service the car.
@@c-teamtrading9690 Sorry but couldn't find your comment. FWIW Recently took my wife's 2018 Tiguan in for an oil change to a local VW dealer and asked what spec oil they were using, he replied with mobil 1 which is obviously not a spec. Did not give me a warm feeling.
I had a 2015 GLI, dealership did an oil change and I checked the level before a road trip and it was way above full. I had been changing it myself but was in a hurry before the trip. Had to drain more than a quart. After a couple minor issues with major expense I traded it off. Can't deny I loved driving it though.
That's a fair call and your customer is a rare gem! I'm sure that she'll keep supporting you because of your honesty.
I'm one of those people that would usually say that the car could be fixed but the customer needs to be the type of person that is prepared to take the risk of driving an older car with guaranteed future problems. I'm glad that the customer is getting a very fair outcome and that someone is getting a good opportunity from the car in the end.
I have a 2015 Audi Q5 that just came into my shop for the exact same reason. I will be sending the cylinder head to my local machine shop for repairs as it is the most economical solution. I have done several makes and models with same failures (mazda, hyundai, volvo) and have had great success with having the machine shop thoroughly inspect and replace worn components. All those vehicles are still on the road with 10s of thousands of miles on them since repair.
That being said, I also have a 2017 audi Q7 with the 3.0t that just came in with same issue, except with this one, i found oil in the cylinder and advised the customer on a replacement engine
Yeah these 2.0ts from 09-16 had lots of issues. Especially the faulty tensioners which screwed the whole thing up. It’s the primary reason why I convinced my uncle to pay a bit more for a B8 S4. The 3.0t is a gem, and infinitely more reliable than its 4-cyl counterpart.
Exactly but the 3.0t is a ticking time bomb as well the pcv valve will milkshake the engine I owned a b8 s4 for three years
@@jaredbennett4761 Well that one is an easier preventative item. Do it every 100k miles and you’ll never have to worry. There are lots of signs before the PCV valve can grenade the engine.
The 3.0T can be reliable stock. I've seen once ur pushing like mid 400 the catalytic converter is gonna Fail and just blow up the engine. Which sucks ass I was told cause I own a 2016 a6 3.0T just get rid of my cats and go test pipes and now there are few people making a pcv relocation kit for 3.0T supercharger. But fr those engines are just bulletproof
Also don't forget the factory piston rings from the Q5 are a known cause of engine oil burning way too fast
Wrong. Do your research. You sound like every other person who has never owned a VW.
You are doing the right thing, I was an automotive mechanic for many years, and without any doubt, "honesty" is the best policy. And the 2,500 dollar offer is very fair. It would be a shame to take a car thats as clean as it is to the scrap. And 350 bucks is about standard here where I'm at for scrap cars. You did the customer a great service, she will continue to be your customer and will advertise your shop to her last days.Thank you for being an honest shop!!
2500 a good offer? that car is worth at least 4k to 6k
@@carlosjgg2 Don't forget, the guy has to repair it before he can sell it, and that is going to cost money for any parts, and he has to include his labor. Just because he is doing the labor for himself, he still has to consider his time and be paid. The person selling the car cannot repair it. And he needs to sell it at retail, not wholesale. He deserves to make a dollar after the repair.
@@jimenz6548 he is going to repair it for 2k maybe 3k including labor plus 2.5k for a total of 5.5k for a 12k car and he has the nerve to claim that he is doing a favor to this lady, yes, he deserves to make a profit but not to rip this lady off and claim he is helping her.
Yes he is full of shit
@@carlosjgg2 He is not a dealer. Can not finance the car- so he will struggle to get more than kbb on this car. Also pretty much all german cars have terrible resale. He takes a risk too with the engine as to what all has been damaged. Its fair- i flip cars and can’t offer more than $2500 on newer cars with motor issues and make any kind of profit- with me doing the all the labor.
I had a q5 2l tdi, I sold it at 220k km, it still runs very well, it has over 350k km now. Here in the EU, the roads are full of these cars and 95% of them are diesel, we don't touch TFSI because we know they are garbage and drinks a lot of fuel... diesel cars are so common here that egr valves, injectors and particle filters are treated almost as consumables and we don't care. It is not expensive at all to fix them...it's unbelievable that you send such cars to the junkyard, labor is way too expensive in the states.
Actually nothing surprises me. I have a friend in America and last year he paid 27,000$ for a small operation on a tooth and an implant, CRAZY! He asked me to find out how much it costs the same intervention here, he will come this summer on vacation. The same intervention here does not exceed 1500€.
The American market gets garbage from german cars
wow. where are you ?
I'm curious about the tooth. I've glanced at prices but haven't had it done. I don't recall the pricing being that outrageous.
My mother has a Q7 TDI, she drives carefully and takes good care of it. It needed engine out repairs while it was still under warranty. I think they are better than the petrol engines but still far less reliable than many other brands.
Wizard, you're a very competent mechanic but I was pissed to hear about the compression test AFTER the expenses on the coil stuff! Proves even the best sometimes just don't work in order. Cheers anyway, keep sharing these stories.
There was no point in doing any work on the coils until a compression test was done. It only takes a few minutes. And at zero PSI there's no reason to try to free up rings. Even without rings you'll get some compression. CW made some basic mistakes here.
I've worked on these Audi/VW 2.0T engines and have I seen many problems with the internal parts. My advice is to purchase a low mileage used engine and just swap it out. You're going to get much better results with a used engine than will rebuilding the cylinder head.
And thats the reason there are so many fked up audis, because guys like you "WORK" with them.
Well done. It’s sad that more mechanics aren’t as honest and caring as you…
This is the best video you have composed to date. Thank you for your compassion and care. There is a lot more to life than making the buck. You did a great job finding a way to make a terrible situation work.
Excellent work, I am fortunate enough to use a mechanic who has a similar ethos to you wizard, he is highly skilled, every job is done correctly, and is totally honest. There are plenty of cheaper guys but you have total peace of mind and he is always booked up at least a month in advance. Take note, all of you mechanics who do the wrong thing. There used to be a sign at the Rolls Royce factory back in the day 'The quality remains long after the cost is forgotten' Keep up the good work, I am now going to binge watch some more of your videos, all the best
I sold my A4 with the 2.0T around 110k because it started breaking in very expensive ways. I was getting terrible misfires, seemingly all related to carbon buildup in the intake and on the fuel injectors. I replaced/cleaned those, sold it, and have slept much more soundly ever since.
German cars are awesome.....under warranty only!
Does the 2.0 T mean the TFSI petrol engine ??
@@simbagamer3893 yes
Carbon buildup is inevitable for any direct injection motor, carbon buildup removal is essentially scheduled maintenance.The Gen 3 2.0l EA888 are quite reliable, the timing chain tensioner issues of earlier models have been sorted.
What year was your A4?
Wild times we are living in . Appreciate the fact you were willing to work with the customer . Shocked at how bad the 2.0 engine is. Looking forward to seeing Danyosan dig in to the Q5 !
But it’s not bad. This is from poor maintenance.
@@hsproyaya No, it wasn't. Didn't you watch the video? *sighs*
@@seanabel5394 the 2012 year model of the Q5 is by far the most problematic, and the owner certainly did not do preventative maintenance. Wizard in his 'buy this not that Audi video' actually recommends the Q5 from 09-17. So he contradicts himself here.
Whats wild about needing to replace parts at 125k miles? My Toyota required an equal cost of replacement parts at 130k miles and at 125k miles the previous owner spent about 4k on other parts the toyota needed. He just didn't want to deal with it any more so he bought a brand new 60k tesla and sold the Toyota to me broken for a grand. At the end of the day. If you want to drive a car 125k miles, your going to pay for the wear. Doesn't matter what brand it is. That's why manufacturer warranties end at 50k to 100k miles.
@@GoZito75 Great catch. I think it was 16 and 17 that in fact Audi was ranked number one in reliability on a consumer reports chart. And that of course uses the previous few years data.. At the end of the day, most cars at 120k miles will need replacement parts. Thats why they cost less to buy. But you always end up paying in the long run.
THANK YOU, Wizard and Mrs. Great Advice, as someone who has worked at a Porsche/Audi/Landrover dealership. They are great new, when under warranty, but NEVER (unless you are a good mechanic) buy Euro-Trash after 5 years or 50k. I luckily had an 98 A6 2.8 for 10 years 350k
I had a 98 A4 with the same motor and sold it when it got to 160k. I changed the timing belt and components around 120k but the tensioner broke around 180k on the new owner. Felt bad.
Audi, vw engineering, just like Mercedes, and Beamers, ended about real quality in the 90's. Lots of Audi engineering where placed in old Volvo's etc. Now all are junk.
The engine block isn't much changed in all those years, only became worse while produced in China. Audi means: look maybe good on the outside, not just walk away but run away from it as fast as you can...
I really salute as the wizard for being very honest and being very Frank about the vehicle that this lady had and giving her options and allowing her to decide for herself what she wanted to do so apparently the deal that he made turned out to be a good option for and for everyone else involved.
When I was an apprentice motor mechanic I had it drummed into me, "Do the job once, Do it properly". You did the right thing Wizard. You are like me, I hate "comebacks".
Do it RIGHT and you only do it ONCE.
I have a theory on how the valve broke. Is there a possibility your customer accidently ran the Q5 on E85? I used to own a '13 Allroad with the same 2.0t except it was flex fuel capable and had the metal intake. When I replaced plugs at 50K miles I used the NGK plugs which are OEM for the 2.0t, but are NOT supposed to go into the flex fuel version (I found out later only the Beru OEM plugs are supposed to be used with E85). A year or two later when premium gas got super expensive I started running more E85 in the car. Eventually I started getting misfires on a couple cylinders. I pulled the plugs and on those cylinders the ceramic bottoms had partially disconnected from the tops of the plugs causing the electrode gap to decrease. On one plug the center electrode was actually resting on the ground electrode. I can expect that if I had continued to run them, the bottoms would have completing come off and exited the engine. If so, I can assume valve damage would probably occur. I know in the video you mentioned the plug with the bad valve had no bottom. I would not be surprised if this is what happened to this Q5. FYI I swapped in the correct Beru plugs into the Allroad and it ran great. Lesson learned.
In your opinion do you think that this Q5’s problem was caused due to incorrect plugs used when being routinely serviced? Using a different plug that’s meant to be compatible happens all the time.
I had a coolant leak in my BMW which caused a fire when the leak made contact with an electrical connection. Apparently the metals in the coolant caused it to spark however if my car had used genuine BMW coolant it wouldn’t have happened because it contains some sort of neutraliser. Who knew huh?
Anyway, my Q5 plug theory and servicing. Any thoughts?
An Allroad that ran at all is impressive haha.
@@sixplymaple1262 🤣
Idk... Fuel causing that doesn't seem right.
@@qwertykeyboard5901
Why would you say that? Fuel has less or more of an explosion /detonation.
They don't burn the same.
That plug issue is super common among the Audi plugs, tons of people had that issue when running them in GTI's and that ended up being the main reason was plug reliability.
Finished the video - this is a worthy business owner. Compromise to help EVERYONE. Well done, well done indeed.
I am really impressed with how you handled that. Such a better outcome for all but it required you to invest in your customer and employees. Love it!❤
David, you are a fair and honest man, and a great business owner. I would have done the same thing you did, as a good customer, who you have been honest with, will always be a customer for life, and will also recommend you service to others. That Lady is very lucky to have you, as a business owner and a friend. Thank you for who you are!😊
I have seen exhaust valves fail/burn and it looks EXACTLY like the jagged cut of a cutting torch cut. The hardened valves used in many engines do that when they "burn". Drive slowly, low revs, where valve rotation doesn't occur and deposits on valve face and seat build and one day a highway run and you burn one good.
I had a non vtec b series bought used had a lot of carbon buildup on intake valves.. after getting it running my car I decided to give it a lot of hard highway runs running the engine up to redline at full throttle almost every time I drive it.. after sometime, I look at the back side of the intake valves and they were almost spotless
Good old Italian Tuneup.
Good guy I have done this to many customers myself not only can you make some money but you now have a faithful customer
I wish I could fins a replica tool of the Car Wizard in his tool affiliate page, all my car troubles would be over! Serious hats off to you David for helping out the customer in this way. Everyone involved with this RUclips channel are magnificent but more importantly great human beings.