Customer Service, What Stupid Thing Did You Have To Explain?

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  • Опубликовано: 22 сен 2024
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    Customer Service, What Stupid Thing Did You Have To Explain?
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Комментарии • 263

  • @jenniferbates2811
    @jenniferbates2811 2 года назад +25

    I work in an adult store, and the amount of people that don't understand basic human anatomy is scary.

    • @squirrel670
      @squirrel670 2 года назад +1

      Have you seen the education?

  • @Betty_Virago
    @Betty_Virago 2 года назад +49

    I write knitting patterns, mostly to make dolls. I once had a woman complain that I’d sold her the wrong pattern, but she was quite rude, calling me a scammer and threatening to report me. After a bit of emailing back and forth I realised what the problem was. She saw a photo of a doll with red wool hair, but the patterns main photo was of a doll with brown wool hair. She couldn’t grasp the concept that if she wanted her doll to have red hair, she used red wool. She just couldn’t understand it so in the end I told her she needed to take the pattern into a wool shop for help. I wish I was able to hear the conversation when the wool shop tried to explain it to her.

  • @jgroenveld1268
    @jgroenveld1268 2 года назад +186

    At an airport gate, a woman demanded that the airport "get the pilot on the phone" and tell them to fly back to pick her up. The plane departed almost an hour ago.

    • @brucea9871
      @brucea9871 2 года назад +27

      That has got to be the most thoughtless, self centered, and entitled person I have ever heard of. She expects the airline to delay everyone else by almost two hours by having the plane turn around to pick her up? Edit: Shortly after I posted my reply it occurred to me perhaps you were just joking, mentioning a potential example of a deluded customer. But if you were serious - this incident actually happened - that woman is completely out to lunch.

    • @tidepodpadthai2633
      @tidepodpadthai2633 2 года назад +15

      @@brucea9871 i mean i know people who expect the plane to wait for them so if they aren't joking i wouldn't be surprised

    • @jackgibsxxx0750
      @jackgibsxxx0750 2 года назад +7

      @@brucea9871 ..... MORE than 2 hrs. Have to return then refuel and then git back in the queue for take off then make it back to where they were when they had to turn around.
      I figure if they were an hr out it would make them at least 4 hrs late getting to the next stop. And that would only be if they were expedited in the turn around.

    • @anonmouse15
      @anonmouse15 2 года назад

      Ha, I remember seeing that on Border Patrol.

    • @philiprice7875
      @philiprice7875 2 года назад

      yea sure love just get your credit card out to pay the $60,000 cost

  • @labyrinthgirl17
    @labyrinthgirl17 2 года назад +14

    Years ago, I did work study at my college library as a page (basically, an assistant to the librarians) and yes, people are dumb.
    Way too many instances of me being asked to help find a book, but they didn't know the title, the author(s), or even the subject it was on. When asked if they knew anything about the book they were looking for, so I could try searching for something, it was a variation of, "Well, the professor's book was purple/red/green/etc."
    Sorry people, the cataloging system doesn't have an option to search for whatever color the book is, as that doesn't narrow it down, at all.
    Then there was also the very special kind of person who didn't know what 'title' or 'author' meant...
    That just made my brain hurt having to explain those words to college students of varying ages.

    • @carlablair9898
      @carlablair9898 2 года назад +2

      How did they get into college?

    • @labyrinthgirl17
      @labyrinthgirl17 2 года назад

      When I was attending, it was #3 on the list of top party colleges in the state, so I don't think it was that hard to get into that particular college.
      I only attended because I couldn't afford to go elsewhere lol.

  • @overheat4905
    @overheat4905 2 года назад +25

    When the doors are shut, lights are off and I am actively mopping up the floor then that means the store is CLOSED 🙄🙄

    • @homerj.simpson7562
      @homerj.simpson7562 2 года назад +3

      Well that's really poor customer service and you should be ashamed!
      /s

    • @kaylapounds1359
      @kaylapounds1359 2 года назад +3

      Where I work, Sunday is our shortest but often busiest day. We close at 6:00 then. Typically we stay 30 minutes, give or take, to do closing duties. My mom typically picks me up from work so she constantly tries to tell people that pull up after 6 that we're closed. The amount of people that don't believe her might astound you. But the funniest thing happened on my last Sunday recently. A guy pulled up and my mom told him we were closed. He looked inside and said "but the lights are still on." She told him that we still had to do our closing duties and he said that the lights shouldn't be on though because it was a waste of energy. I guess we're supposed to do our job (counting drawers, vacuuming, cleaning up, doing reports) in the dark. 🙄

  • @poisonedivysaur
    @poisonedivysaur 2 года назад +15

    I worked at a truck stop. We did the change exchange program since we had a cash recycler. Amd banks were stingy on giving us change. So it was dollar for dollar. You gave us $20 in change we gave you back a $20 bill and so on. I can't tell you how many people I had to explain that we just trade bills for change there is no extra that we will give them. One guy cursed me out and said we were ripping them off. I told them to go to the Coinstar at the Walmart down the block. They left. Coinstar charge to 10% we give you dollar for dollar.

    • @kaylapounds1359
      @kaylapounds1359 2 года назад

      So what, they thought if they have you $22.80, y'all would round up and give them $23.00?

  • @reggiereggiesauce5755
    @reggiereggiesauce5755 2 года назад +51

    I once had 2 women order food from McDonalds. One ordered a large quarter pounder meal with an Oasis, the other ordered a cheeseburger, large fries, large Oasis. For the uninitiated, the only thing different in the meals is the burger, fries and drink are the same. Their orders come on separate trays. A little bit later, I get called over:
    ‘Excuse me, I ordered a cheeseburger but I got a quarter pounder’
    ‘Yeah, and I’ve got a cheeseburger, but I ordered a quarter pounder’
    As stoic as possible, I pick up both trays, cross my arms over, and place the trays back down

  • @Thoroughly_Wet
    @Thoroughly_Wet 2 года назад +21

    I worked at a DQ. Had a man order a 1/2lb flamethrower meal without the flamethrower sauce. I said I'd ring it up as a regular 1/2lb bacon deluxe sub jalapeno bacon and pepper jack to save him $2 on his order, because for some reason a flamethrower cost more than a bacon deluxe even though it's nearly the same ingredients. I had to run down the list of what was on each burger, and a bit of thought it clicked in his head

  • @surewhynot6341
    @surewhynot6341 2 года назад +19

    I worked for an electric company and had to explain that
    1) The bill comes every month.
    2) If your lights are about to be disconnected maybe pay for that instead of your cable/wifi.... Because without power it will not work...

    • @princessmarlena1359
      @princessmarlena1359 2 года назад

      With 2) they would work with a generator 😉 But fuel isn’t cheap, unless you piss it.

    • @LC-uh8if
      @LC-uh8if 2 года назад +4

      Also, the electric company is usually much quicker to cut service for non-payment than the cable company.

    • @sophiachan1764
      @sophiachan1764 2 года назад +4

      i can totally see someone being like "lol i dont need electricity i have wifi"

    • @kaylapounds1359
      @kaylapounds1359 2 года назад

      Well then maybe you can explain to me why I had to pay for the electric company's mistake. When I was in college they shut off my electricity even though we paid the bill, but nobody was home to confirm that. And then I had to pay a damn reconnection fee for their error. The electric company is a scam, but not as big a scam as the gas company.

  • @kelly_seastar
    @kelly_seastar 2 года назад +16

    0:14 Imagine expecting your university-aged daughter to have a bed time. Yikes.

    • @josepherhardt164
      @josepherhardt164 2 года назад +4

      And if multiple exams or midterms fall on the same day, you'll be up all night quaffing coffee anyway. Forget bedtime. :(

  • @harrywalkey6298
    @harrywalkey6298 2 года назад +55

    I've got 5.
    1. Being told that I'm responsible for making sure you have everything when you leave the store after you bag your items yourself on your own and missed a dumb little booklet thingy.
    2. Having a customer say I have to stay open and wait for you to come back when you leave your bagged items on the register to go get more, without a word to me.
    3. That the price of the greeting cards are on the sign above them and that there's 2 different brands with different prices. With the brands printed on the back. And that you picked out the more expensive card, cause you didn't check the back of it.
    4. No you can't just owe me money until your check comes in or when you come in again, likely that day. The answer doesn't change from the last time you came in 1 hour ago.
    5. No you can't use the bathroom cause you trash it/poop on the walls and floor.

    • @kierstenbrast209
      @kierstenbrast209 2 года назад +1

      Sorry to bust your bubble, but according to my former employer you as the attendant to self checkout are actually responsible for watching people scan, pay for, collect and leave with all of their items. If they left something you don’t have to feel any kind of way about it, but it is your job to watch them and make an effort to inform them if they leave something behind.

    • @Blazdragon34
      @Blazdragon34 2 года назад +1

      Excuse me? Poop on the floor? What are these? Animals?

  • @josephwilliams2406
    @josephwilliams2406 2 года назад +16

    Back when I used to work retail, a woman picked up a bag of chips, opened them, ate a chip, and through them on the floor saying their nasty. I had to tell the woman that she still needed to pay for it. She said that's stupid, and I asked if she thought anyone else would buy the chips. She asked for the manager, and I turned my head and called them over. The idiot piped down and bought the damn chips. I don't know why the give us so much trouble😔

  • @jgroenveld1268
    @jgroenveld1268 2 года назад +31

    My brother could not understand just because you go on vacation does not mean you can stop paying rent. His argument? He wasn't going to be sleeping in his room....

    • @philiprice7875
      @philiprice7875 2 года назад

      some slovack claiming universal credit in the uk wanted to know why his claim had closed down while he was at home in slovackia for the last 3 months and why not paid his rent
      another slovack woman claiming for 3 kids all boys all aged 10
      one born APRIL 2012
      one born june 2012
      last born july 2012
      all going to the same school (girls primary)
      wanted to know why her claim was with the fraud dept?

    • @johnmccrossan9376
      @johnmccrossan9376 2 года назад

      Honestly that's fair enough I understand why it doesn't work that way but why should you pay for something you're not using

  • @geoffreyhebel2438
    @geoffreyhebel2438 2 года назад +29

    I managed a garden center long long ago and it amazed me the number of people who I had to explain that you have to water the flowers you buy as they will die in the Florida summer heat

    • @Emeraldwitch30
      @Emeraldwitch30 2 года назад +5

      I worked in a greenhouse/nursery and people did this all the time. Plus thry wanted us to guarantee the plants for a year. 🤦‍♀️ your petunias will not survive michigan winters ma'am

    • @fluG4M3
      @fluG4M3 2 года назад +1

      Doing that right now. Also find it funny how the new or good looking plants always find a way to the clearance rack and some old hag asking me if they're on sale.

    • @Emeraldwitch30
      @Emeraldwitch30 2 года назад

      @@fluG4M3 or the sale tags bring moved from one planter to another 🤦‍♀️

    • @philiprice7875
      @philiprice7875 2 года назад +1

      @@Emeraldwitch30 also "why have my annuals died? after 9 months, i thought they lasted a year"

    • @Emeraldwitch30
      @Emeraldwitch30 2 года назад

      @@philiprice7875 the worst was the 2 different customers who wanted beautiful plants and was pissy about "what do you mean I have to water them? " and the " I want to have flowers that don't make a mess by dropping petals or leaves on my porch. "
      I finally told them both that the only way to do that is to go to the blossom shop and buy silk. Lol.
      I thought for sure my boss was going to fire me but I had about had it with these ladies. He just laughed and said he wishes he'd said that the last few years these same 2 complained about the same things lol.
      But their reply was "silk doesn't look as nice as live plants" 🤦‍♀️ it was just never ending with them
      Why spend literally thousands of dollars on plants only to not take care of them.

  • @jayceewilliams5250
    @jayceewilliams5250 2 года назад +41

    Pretty sure a fan that only blows cold air is an air conditioner. The person probably just didn't know the proper name

    • @sophiachan1764
      @sophiachan1764 2 года назад +3

      i can very well imagine someone being like "no i dont want a air conditioner i want an fan that blows cold air" with their line of thinking being that an ac is more expensive so why not only pay for a fan

  • @josepherhardt164
    @josepherhardt164 2 года назад +8

    11:51 I saw a $150 men's shirt in Nordstrom's once. Thought to myself, "For that price, the shirt damned well better fix me breakfast in the morning before crawling up my arms automatically."

    • @kaylapounds1359
      @kaylapounds1359 2 года назад +1

      I work in a thrift store and when I tell you that there's times we get clothes that come in with the price tag still in it, and it can be $50, 100+ and all I can think about is that these people must've had a lot of money to spend that much on an article of clothing and then never wear it.

    • @josepherhardt164
      @josepherhardt164 2 года назад

      @@kaylapounds1359 That's bizarre. They have so much that they have lost perspective.

  • @zdog3293
    @zdog3293 2 года назад +4

    At my first job at a fast food restaurant. I would get customers from Oregon. For those who don’t know, Oregon doesn’t do sales tax, but we were in a state that does do sales tax. I have got some people who didn’t know this and never heard of sales tax.

  • @kawaiibrarian
    @kawaiibrarian 2 года назад +3

    Deli employee, working at the service case one time.
    Some man couldn't understand the difference between Grams and Kilograms (We weigh deli meats in the former) and suspected we were 'scamming' him of his deli meats. I tried to explain the conversion method between the too measurements but he just refused to listen. He walked off after he clearly didn't understand the situation. Even the guy after him lampsahded the entire thing saying that the man could've just gotten some prepackaged meat a couple meters away from the service case if he wanted the exact amount of meat.

  • @CodingAbroad
    @CodingAbroad 2 года назад +27

    I worked at customer services for a big well known department store here in the uk. One day I had a lady argue why she couldn’t buy a £25 gift card for £20… I’m being serious

    • @lynneconklin917
      @lynneconklin917 2 года назад

      Because the crackheads sell them like that on the internet (marketplace or Craigslist)

    • @buccaneerbrawler
      @buccaneerbrawler 2 года назад +5

      I once had a customer who wanted a return on a dog bed that their pet didn’t like and refused to use. The problem was that the bed in question had been given to his sister for her dogs (who loved it) and couldn’t wrap his head around how I needed the physical item to give him his money back because, and I quote, “it’s covered in dog hair. You can’t possibly resell it.”
      Sir, this is a pet shop. EVERYTHING is covered in a layer of dog hair.

    • @musicgirl12357
      @musicgirl12357 2 года назад +3

      I also watched an employee explain to a grown woman that he couldn’t give her a $100 dollar gift card for free. She had to pay $100 dollars. She had a screaming fit over that and it lasted twenty minutes.

  • @dragonseeker5474
    @dragonseeker5474 2 года назад +5

    I had a woman ask me “where does your fish oil come from”, and when I said “fish” she acted incredibly surprised

  • @notaprinny
    @notaprinny 2 года назад +17

    That VPN doesn’t mean that you can connect to the internet when the power is out.

  • @monicathompson487
    @monicathompson487 2 года назад +31

    Fellow ex party city employee, the number of customers I had to explain that balloons don't float with regular air is astounding.

    • @hanoh2904
      @hanoh2904 2 года назад +3

      Have they never blown up a balloon in thier lives? Lol It float with regular air but barely

    • @johnrussell5592
      @johnrussell5592 2 года назад +3

      It really bummed me out as a four year old when i found that out.

    • @monicathompson487
      @monicathompson487 2 года назад +3

      @@johnrussell5592 my condolences, truly innocence lost.

    • @johnrussell5592
      @johnrussell5592 2 года назад +1

      @@monicathompson487 It was! And then when my kids were small, I lived through it all over again with them. Such heartbreak.

    • @erickpoorbaugh6728
      @erickpoorbaugh6728 2 года назад +1

      When I was a kid, we’d blow the balloons up by mouth but then rub them against our hair to stick them to the wall with static electricity.

  • @monicawatson2537
    @monicawatson2537 2 года назад +14

    That not all stores have the same policies. Just because walmart does not require a receipt for a return doesnt mean that every where else doesnt require one too.

    • @kaylapounds1359
      @kaylapounds1359 2 года назад

      And not all stores are alike. I work for a Goodwill store and I hear a lot of customers tell me how clean and organized we are, that some just price things individually instead of having fixed prices. I tell them we are from different districts.

  • @ameliarose47
    @ameliarose47 2 года назад +16

    That $1.80 was less than $2.00 and that he was not being ripped off. His senior discount was in addition to the 50% off. It took 5 minutes and getting a manager to explain this. Because it didn't say $2 he assumed it was wrong and we were ripping him off.

  • @iPLAYtheSTATION
    @iPLAYtheSTATION 2 года назад +8

    It was so surprising how a lot of customers didn't understand the concept of inventory.
    No, we cannot just scan the same 12 pack of soda four times if you have four different varieties in your cart (Pepsi, Mountain Dew, etc).
    You saying "but they are all the same price" does not change that.

    • @pineappleroad
      @pineappleroad 2 года назад

      Theres only one time when i have known the same barcode to be scanned for non identical products
      And that was when i was buying a pack of strawberry flavour milk bottles, and a pack of banana flavour milk bottles
      For some reason the strawberry one did not scan, but the banana one did

    • @sophiachan1764
      @sophiachan1764 2 года назад +1

      TBH i can see someone not understanding that if they lack the knowledge that a bar code doesnt just go beep
      that a computer is actually working stuff out in the background

  • @0error.389
    @0error.389 2 года назад +6

    Worked at Subway. I had to explain why someone couldn't enter the store without any pants on.

  • @orenmontgomery8250
    @orenmontgomery8250 2 года назад +3

    *I worked at a Subway...*
    "What's the difference between a footlong and a six inch?"
    "Six inches."
    "Yeah but how big is the footlong?"
    "Twelve inches."
    "And the six inch?"
    "Half a foot."

  • @milesjohnson7109
    @milesjohnson7109 2 года назад +5

    I had to explain to a customer (several actually) that ice cream melts. Especially in 95 degree weather. And that inside the building isn’t cool at all and that there’s no AC.
    We had ice cream starting to melt as soon as it got sat down and people were mad.

  • @pauladecker4265
    @pauladecker4265 2 года назад +4

    Once had a woman come up and demand we go look for her daughters lost IPhone on a Saturday, during back to school weekend. We had to get a supervisor to explain to her the same thing we did, it's super busy and that's not gonna happen. She seemed quite offended we were not concerned with looking for the phone. Had another customer get annoyed with me because I would not watch her baby while she "ran back to grab one more thing" Um no, I don't know you, you don't know me.

  • @Scirus10
    @Scirus10 2 года назад +2

    I work in a giftshop in Niagara Falls. The giftshop is of course located right at the exit of the elevators for the boat tours that you can take there. I've had far too many fully grown adults ask me how they are supposed to get down to the boat. We ask them if they've been on the elevator and they say yes. They don't seem to understand that elevators aren't teleportation devices and that you need to stay on it to go down to the level the boats are on. They just get in one side of the elevator, and then out the other. 🤦‍♂️

  • @shydog7276
    @shydog7276 2 года назад +3

    I work in a print center. I've had to literally explain shapes to grown adults with kids. I've had to explain to grown adults that no, I don't know their email address or password. Yes, you do actually need to know the name and fax number of the individual you want to send this fax to. No, you can't just text me your personal information wtf. No, I don't know what ink your printer at home takes with 0 information about it. And I'm just here to print your crap anyway, I don't know anything about printers other than these ones behind me specifically. I can't print anything larger than 11x17 right now. No, 12x12 isn't an option, neither is 11.6x18, or whatever random ass numbers you're asking about. No, I haven't gotten your email yet. Why are you arguing with me about this, if I haven't gotten it I haven't gotten it. Look. Oh, you absolutely butchered the email address. There's your problem.

  • @TitaT
    @TitaT 2 года назад +17

    I am an intern doctor, one of my patients was in a critical condition and I told her daughter that I needed to insert a feeding tube for her to be able to get some nutrition and she asked why that was necessary when we were already giving her ringers lactate because according to her, the water is already packed with food.. we went back and forth for minutes

    • @hannahmabbott7370
      @hannahmabbott7370 2 года назад +5

      Daughter of a retired nurse here. The water does not have actual food in it so no it will not give your mother nutrition. The water does have specific chemicals and other things in it that is helping your mothers body to stay alive.

  • @CoffeeCakeCrumble
    @CoffeeCakeCrumble 2 года назад +4

    I had a supervisor who used a lot of "that stuff," " those things," "in that door," etc. I took to just listening to her, then walking away when she thought I knew what she was talking about (I didn't) and later when she asked about "that stuff" I'd say I took care of some stuff, maybe that stuff, and there's more stuff too. Touche honey, touche.

    • @josepherhardt164
      @josepherhardt164 2 года назад

      God I hate ambiguous antecedents. Wife does this to me.

  • @evilarchconservative2952
    @evilarchconservative2952 2 года назад +4

    Probably 30-40 years ago, a major network did a story about people buying Crisco thinking it was fried chicken. SMH things never change.

  • @Nevertoleave
    @Nevertoleave 2 года назад +2

    I once needed my cell phone provider to explain my bill to me. I had completely blanked on the date and couldn’t figure out why my bill was so high. She had to nicely inform me that it was about a month later than I thought it was

  • @chanceDdog2009
    @chanceDdog2009 2 года назад +3

    I work at a grocery store. And a random guy asked where was the food his wife always buys .
    Proceeded to say that he was too alpha to bother with knowing those details . And that was what we (the employees) were there for. .

  • @booblla
    @booblla 2 года назад +16

    When I worked for a telecommunications company, I had to explain what a billing cycle was on more than one occasion. There is no hope for the human race!

  • @homerj.simpson7562
    @homerj.simpson7562 2 года назад +3

    Railway person here. Back when dinos walked the Earth we had a saver tariff thingy, but you had to book at least three days in advance. The amount of times I had to explain to adults that no, Thursday is not three days before Saturday was mind-boggling.

  • @buccaneerbrawler
    @buccaneerbrawler 2 года назад +6

    While working in a chain grocery store well known for their natural and organic foods : “No, ma’am. We do not have organic, gluten free water.” This sadly wasn’t one of the worst ones, but is the most believable in comparison.

    • @michaelbujaki2462
      @michaelbujaki2462 2 года назад +4

      I bet if someone made bottled water with "Gluten Free" written on it they could make a fortune.

    • @tomhaskett5161
      @tomhaskett5161 2 года назад +2

      But would it be vegan?

    • @buccaneerbrawler
      @buccaneerbrawler 2 года назад +3

      @@tomhaskett5161 vegan and cruelty free!

    • @LC-uh8if
      @LC-uh8if 2 года назад +3

      I saw a meme once with a kid's lemonade stand. On the sign was three prices: Regular 25 cents, Organic $3, Grass Fed Organic $6. 😂

    • @philiprice7875
      @philiprice7875 2 года назад +1

      @@LC-uh8if 4th price recycled $10

  • @alize0623
    @alize0623 2 года назад +11

    That we weren’t going to pay for their vacation just because the item they ordered from us (2 days before the trip, mind you) didn’t arrive before the flight.

  • @randyrobinson3951
    @randyrobinson3951 2 года назад +4

    You cannot walk up to a table of guests and ask them to move because you want to sit at their table. If you tell me you cannot be on the wait list because you are diabetic and about to faint I am calling an ambulance, it is not a cute trick to get seated. You are a liability and I want you in a hospital and out of my restaurant. You cannot sue us because we ran out of your favorite dish. You cannot bring in food or drinks from another restaurant and sit at a table and eat the food in my restaurant. I have been doing this for 30 years, I do not need a lawyer to sit in my restaurant and tell me how to run the place. If you sit at a table for 3-5 hours we hate you.

  • @Crows87
    @Crows87 2 года назад +2

    That the beeping wasn’t coming from customers cable box, it was his smoke alarm.

  • @barrydheil
    @barrydheil 2 года назад +4

    19:32 omg I have to explain to people why entering a building that's essentially like a Faraday cage cuts their signal off.

  • @penelopeviews7335
    @penelopeviews7335 2 года назад +2

    It blows my mind that these people have survived life so long.

  • @nemo227
    @nemo227 2 года назад +4

    Every day that we have some kind of contact with other people we are reminded that some people are clueless and stubbornly stupid.

  • @melaniemills4505
    @melaniemills4505 2 года назад +2

    My son worked at a grocery store...he told me stories of people coming in on Thanksgiving morning angry that all they had was frozen turkeys and could not understand why a grocery store could not sell thawed turkeys. They would then tell my son that he personally spoiled Thanksgiving for their family...😏

    • @hannahmabbott7370
      @hannahmabbott7370 2 года назад +1

      What do they want? A real live turkey? Do they want food poisoning and it is they fault for coming in on Thanksgiving.

    • @melaniemills4505
      @melaniemills4505 2 года назад +1

      @@hannahmabbott7370 ...one time when a customer asked my son why they didn't sell pre thawed turkeys, he told them that the health department would have an issue with it if they did. 😏

  • @DavidLLambertmobile
    @DavidLLambertmobile 2 года назад +4

    I do private security 🚔 so I could post multiple remarks. 🤪 I've had parents let 5yr old kids, no adults or parents, roam around hotel halls: 1230am 🌃 then GET MAD about it!

  • @xfuriousapex
    @xfuriousapex 2 года назад +7

    Your dental insurance, car insurance, life insurance, etc are not all administered by the same company. You can't call your car insurance company and ask them what your coverage is for a colonoscopy. Also, your insurance company cannot magically change your social security number. If your insurance covers one pair of glasses per year you don't get two or three or five just because you feel like you deserve them. Everybody feels that way.

    • @OddWeird461
      @OddWeird461 2 года назад

      I am flabbergasted. What is wrong with people?

  • @sabersz
    @sabersz 2 года назад +6

    That I, as a lowly store employee, didn't personally set the prices of products.

  • @johnme7049
    @johnme7049 2 года назад +6

    At 7:00 the picture frame buy one get one for a penny; Op should have taken the frame back and given them a penny. Tell them that the returned one was the penny one. You can TELL.😉

  • @bryanekers3472
    @bryanekers3472 2 года назад +3

    The exact thing at 9:19 happened to me, because I had no idea the Nissan Rogue even _had_ a child lock inside the door frame. In fairness, the car was used and though the dealer said he'd replace the missing manual, he never did.

    • @sophiachan1764
      @sophiachan1764 2 года назад +1

      but then when you get asked wether the child lock is engaged you answer "i dont know; how do i Check that"
      that way you dont look like a moron

  • @turtlemun
    @turtlemun 2 года назад +1

    All I could get out was "I'm sorry, everyone is busy at the moment" before a lady cut me off and shouted about how rude I was and she's calling corporate and hopes I lose my job. She wanted help with the fake flowers we sold but I was the only one not busy, and my job(cashier) required me to be either at a register or at the nearby guest services desk at all times to ensure someone was always there to check customers out and discourage theft(We can't pursue thieves, but they don't know that unless they used to work for us). She, of course, demanded a manager and it took a good couple minutes for the manager to not be with another customer. I would have finished with "but I can let someone know over the radio and we can get someone there to help as soon as we can" if she hadn't cut me off.

    • @josepherhardt164
      @josepherhardt164 2 года назад

      I think employees in retail, who've been with a store at least six months, should have the power and privilege to ban one customer per quarter.

  • @aSIMetrical
    @aSIMetrical 2 года назад +2

    Oh God, I am late to the party, but my go to is: While working in the Magic Kingdom, I was working the cappuccino wagon that used to be at the front of the park. I had a guy, who was visibly confused, walk up to me with a paper map in his hand. He asked me if I could help him figure out where on the map he was located. As I stated, this was the front of the park, and he literally just entered. Well not being one to judge someone's inability to read a map I pointed to the little characture drawing of my cart. He asked me how I could tell, I carefully pointed out the different landmarks (Train Station, Town Hall, Emporium, etc.), he dead pan looked at me and asked, "But why doesnt the map tell me I am here?" The man was seriously looking for the You Are Here sign on a paper map...

  • @biglurker7968
    @biglurker7968 2 года назад +7

    How large a footling sub is. Got even angrier when I said 12 inches...

    • @brucea9871
      @brucea9871 2 года назад +3

      Yeah reminds me of the time I worked in a pizza restaurant and a woman called to order a small pizza. I asked if she meant 6" or 9" and she asked what the difference was. Umm, the 6" is 6 inches and the 9" is 9 inches. "Well I know that!" she exclaimed indiginantly. Well then why did you ask dimbulb? What the hell did you think the difference would be between a 6" and a 9" pizza?

    • @Mundaez
      @Mundaez 2 года назад

      @@brucea9871 lmao

    • @DuchessofEarlGrey
      @DuchessofEarlGrey 2 года назад

      @@brucea9871 Price?

    • @josepherhardt164
      @josepherhardt164 2 года назад

      Could've said, "30.48 centimeters."

  • @gavinziozios1431
    @gavinziozios1431 2 года назад +1

    "No sir, the spray paint only sprays like that if you don't shake it."
    Dude was a douche about it too, I imagine it took a lot of restraint for my managers not to physically kick him out of the store

  • @plastiqueneurosis
    @plastiqueneurosis 2 года назад +1

    I work at a gas station off the highway. There’s a pokeweed bush right near our smoking area and a woman and her toddler we’re about to pick the ( POISONOUS ) berries off of it. If I hadn’t decided to smoke right then she would have lost her child within two days. I explained it was pokeweed and that it was poisonous and all she said was ‘looks like we aren’t eating this one’ and quickly climbed in her SUV into her passenger side and took off while texting someone. Unfortunately we can’t remove it because it belongs to the highway and all they did last spring was remove the stem and keep the tap root in the ground. It grew back twice as tall as last year and the TA doesn’t care. I couldn’t believe I had to explain that foraging was dangerous without proper knowledge of what you’re picking. I’m pretty sure she also picked up hemlock thinking it was edible. I feel terrible for the kid. His mother is a ticking time bomb and it’s only a matter of time before she gives him something even more poisonous than pokeweed. If you ingest pokeweed the symptoms are frequent urination, vomiting, diarrhea, low blood pressure, cramping, stomach pain, thirst, sweating and finally asphyxia. It works on the nervous system ( specifically the heart) and slowly shuts it down. Some people make jams out of it but it needs to be boiled at least 20 times and completely strained out before it’s even remotely edible. It’s said the jam kinda tastes like wild parsnips and rotten cabbage. Do not eat.

  • @jeannebuttons5301
    @jeannebuttons5301 2 года назад +1

    For the Aaron Brothers buy one frame get one frame for a penny thing, the way my work gets around this is whenever there's a BOGO like that it divides the discount between the two items.
    Example: 'buy one shirt for $25, get one shirt free' will make each of the shirts ring up in the register for $12.50 so if somebody returns one of the shirts they get half of 25 back. Yes, I still get customers who get confused as to why they don't get the whole $25 back and they can't just keep the one 'free' shirt but I refer them to the returns policy that says they'll get back exactly how much money that is stated on the receipt and I point out the $12.50 that is printed in black and white on their receipt

  • @locutus155
    @locutus155 2 года назад +1

    That it's NOT a good idea to empty the fuel out of a petrol powered chainsaw into a paper cup that is in turn, precariously balanced on top of a cigarette bin.
    Only time I've ever screamed at a customer, new colleagues still refuse to believe me!

  • @ScaryMannJK
    @ScaryMannJK 2 года назад +2

    If you agree to a payment plan to keep your water getting disconnected, you need to…pay.

    • @josepherhardt164
      @josepherhardt164 2 года назад

      But water is FREEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEE .... :)

  • @keithperdue4993
    @keithperdue4993 2 года назад +1

    As a medic in Army I had a guy complain that after eating entire box of hemorrhoid suppositories he'd gotten no relief. He said he "may as well shoved them up his ass for all the good they did him". This happened in Darnall Army Hospital ER at Ft. Hood in 1973.

    • @philiprice7875
      @philiprice7875 2 года назад +1

      did you knock urself out with facepalm

    • @keithperdue4993
      @keithperdue4993 2 года назад

      @@philiprice7875 No, but he DID get pissed when I explained how they were to be used, then walked out with an aura of disgust & indignation.

  • @simonerridge4110
    @simonerridge4110 2 года назад +1

    Working in a vape shop:
    Them -"My vape is not working"
    *Check vape*
    Me- "it's ok, the battery just needs charging"
    Them - ",no one told me it would have to charge it"

  • @shaunusher9935
    @shaunusher9935 2 года назад +1

    Work at a 24/7 fast food restaurant, on overnight. People call, come to the drive thru speaker, and walk inside asking if we are open.

  • @WhoTouchedMyReindeer
    @WhoTouchedMyReindeer 2 года назад +9

    I would also never have been able to imagine that charging three devices from one outlet would start a fire. The electrical infrastructure of the US sounds like a terrifying death trap to me.

    • @netric9084
      @netric9084 2 года назад +5

      That surprises me too. I'm American, and we plug 3 phones, plus 4 power banks, all into 1 outlet.

    • @mandelaeffect1111
      @mandelaeffect1111 2 года назад +8

      The outlets are usually 15 or 20 amps. The cheap charger is what caught fire. Not the outlet. Cheap chargers use wires that are too thin to handle the electrical current and therefore heat up too much. Sometimes igniting.

    • @erickpoorbaugh6728
      @erickpoorbaugh6728 2 года назад +1

      I’ve also heard of people traveling internationally and just using an adapter without realizing that they need a converter as well. Obviously, plugging multiple devices into an outlet with the wrong voltage for them is going to cause problems.

    • @tennisontower8003
      @tennisontower8003 2 года назад

      The outlet wasn't the issue, as mentioned. An outlet in the US has to be able to handle 1500W of power draw for things like Air Conditioning and Electric Heaters. A REALLY fast phone charger is like 30W, so you would need to really load an outlet to cause a problem. The issue was the cheap, probably untested, adapter that plugged into the outlet, and let you plug the phone USB into it.

    • @LC-uh8if
      @LC-uh8if 2 года назад

      @@tennisontower8003 About 1800-2400W (15-20A @ 120V) for the wiring connecting a typical residential outlet.

  • @83gemm
    @83gemm 2 года назад

    “The thing with the thing that comes out,” reminds me of the summer I worked Taco Bell.
    This was like 20 years ago and they had just introduced the grilled stuffed burrito. In the tv commercial for this product, it showed people ordering at the drive thru, then when they were handed the bag of food, their car would tip to the side from the weight of this massive burrito. Cute commercial. Got the point across that the grilled stuffed burrito was a hearty bit of food.
    Well, the Monday after the commercial aired, I was working and my coworker on drive thru headset was stressing out over the customer ordering. My coworker kept saying, “Sir, I don’t know what you want.”
    She motioned our manager over and explained and my manager looked equally puzzled. They had the guy pull up to the window.
    I could now hear the conversation taking place as the irate man yelled at the window, “I want the thing that knocks over cars!”
    I started dying laughing and I hollered from the line, “He wants the grilled stuffed!”
    My manager had me come over and talk to him. I said, “You’re talking about the commercial?”
    The guy screamed, “Yes! Why would you put it in the commercial that way if you don’t know what I mean?!”
    I was 18, so I started belly laughing and I said, “Dude, no one in this store made the commercial.”
    My manager pulled me away at that point. My coworker on headset whispered, “He never even mentioned a commercial! I could have said I hadn’t seen the commercial he was talking about! He was just talking about knocking over cars!!”
    I was the only one in the store who had seen the commercial because I was a teenager with no life, so after we got the guy’s order to him, I had to explain it to them.
    We had SO MANY people that day try to order “the thing that tips the cars,” or something like that so my manager left a note for the next shift explaining WTF people were talking about when they said that in case the rest of staff hadn’t seen it either.

  • @vanillathunder11559
    @vanillathunder11559 2 года назад +3

    I used to work in a harley Davidson dealer in the apparel department. If you ride harley you know harley riders collect harley tee shirts at every memorable location and the shirt usually has some HD design on the front and a custom design on the back that has something to do with the location. Example: theres a harley dealer in Oklahoma that has tornados on the back. Roswell NM has aliens. Canada has moose. Alaska has polar bears. Etc. Well, I had a wall I displayed my shirts on and because the fronts were all different the display above the stack of neatly folded shirts was the front and on each end I showed a pic of what was on the back. We had 3 rows of 14, so top had one custom back, middle had another, and bottom row had another. Yet, with all the arrows and print outs showing what was where, I still had customers on the daily come in and exclaim they couldn't believe I didnt have any shirts that said our city on them. I'm like Karen, I have 42 different ones right in front of you ranging from small to 5xl. 🤦‍♀️🤦‍♀️🤦‍♀️

  • @WayWardWonderer
    @WayWardWonderer 2 года назад +2

    When I worked at GameStop I had to explain to WAY too many people that they weren't going to get the full retail value on their USED game console that's 10+ years old, was filthy, missing cables, had a broken controller and more often than not, had physical pieces missing from the consoles themselves, because of all the reasons I listed above. And when they insisted that their pieces of shit were worth so much more than what we offered (if anything at all), I'd ask them if THEY'D pay that much for what they were trading in, and the dawn realization flashing over their eyes was always so sad to see.
    Nostalgia does not add value to anything unless it's still in the original owner's position.
    If you want to maintain the value of something, then TAKE CARE OF IT. Wipe the dust off your consoles every so often, clean the gunk out of the crevices of your controllers, make sure all of the cables are with the consoles, doublecheck the disposable batteries to prevent corrosion, and for the love of all things holy, PUT YOUR DAMN GAME DISCS BACK IN THEIR CASES. That's WHY the games are sold in cases to begin with!

    • @philiprice7875
      @philiprice7875 2 года назад

      pawn stars had one about a hot wheel worth about $40k
      i groaned next day we had 6 people in with hot wheels
      in combo burnt, wrecked, ran over, parts missing painted various random paint
      all wanting $100s told them to take them to the tip as disposal fees going up next month and will cost you more

  • @sophiachan1764
    @sophiachan1764 2 года назад +1

    -when you order something and have it delivered you do indeed need to pay for it
    -when payment was due feb 1st it is indeed not sufficient to pay feb 28th
    -when you buy a tv that costs 500 you indeed have to pay 500 and not just 300
    -the "sybmol that looks like a line with a dot above it" is indeed a lower case letter i (this person was not illiterate; they just failed to identify an i)

  • @Blazdragon34
    @Blazdragon34 2 года назад +1

    And another time when I told a woman on the phone that I can’t keep the farm stand open just so she can come get a watermelon. It was getting close to closing time.

  • @kaylapounds1359
    @kaylapounds1359 2 года назад

    I had to explain to an older woman that I can't refund a donation she made. My employer has a change roundup program and this lady rounded up her change. When she came to return her purchases and I told her how much her refund was she proceeded to tell me that she spent the even dollar amount. I looked at the receipt and saw she donated her change and informed her I can't refund a donation. I don't understand how some people's minds function.
    I've also had at least 2 customers that got overcharged $.01 and asked for the penny back. 🙄

  • @erikhehexd796
    @erikhehexd796 2 года назад

    I've been a pharmacy tech for 9 years.
    The story about the suppository is 100% true. You need to write for the "lowest common denominator" as my pharmacist told me

  • @draconusfrigidus
    @draconusfrigidus 2 года назад +2

    Pressure cookers, as their name indicates, cook food. They will not keep it fresh afterwards. Especially not if you're just going to leave it out on your kitchen counter, facing a window, where the summer sun can shine on it and heat it up, for two weeks.
    I can still remember the smell when my manager told us we still had to do the return.

  • @ccggenius
    @ccggenius 2 года назад +1

    "Fans that only blow cold air"... you mean an air conditioner?

  • @ArcherR135
    @ArcherR135 2 года назад

    I work at Safeway (quitting soon) deli. We make sandwiches too, and we have our own register. Sometimes, we’re too short staffed to have the register open all day. If I make a sandwich for somebody, and tell them the register’s closed, a very common question I get is “Where am I supposed to pay?”
    It’s a grocery store. You pay at the same place you pay for the rest of your groceries, the normal registers.

  • @alexisafox
    @alexisafox 3 месяца назад

    I was working a cash register at cvs a few years ago
    "Ma'am, this item is already 3 dollars off, the price is too low to work for this coupon"
    "Then change the price!"
    ".... ma'am, I can't make this cost more"

  • @Blazdragon34
    @Blazdragon34 2 года назад

    A couple times when I work I get asked why our stuff is more expensive then like a grocery store. We are a farm stand. It’s organic. It’ll be expensive. And the fact many customers don’t know that organic means we don’t use pesticides. So yeah, don’t freak out when you open a corn and find a worm.

  • @jackgibsxxx0750
    @jackgibsxxx0750 2 года назад +1

    ~2:50+.... She should have no problem getting those balloons to float with all that hot air.

  • @junkokai8133
    @junkokai8133 2 года назад +2

    The difference between baked and fried chicken...

  • @maryvs2428
    @maryvs2428 2 года назад +1

    That French dip and Swiss sandwiches do in fact have Swiss on them.

  • @soulessslime433
    @soulessslime433 2 года назад +1

    2+2=4....Customer: it says buy 1 get 1 free, it says its 2 dollars with the discount, so where is my free one. Me: it was 4 dollars, after the discount it is 2 dollars, you have 2 of them, so you got 2 of them for the price of 1 Customer: REEEEEEEEE. Me: let me process your refund then...
    If you want to send money to another person, I need to make a record of it, taking every piece of paper every time I print a new one isn't going to get me to stop. I'm not interested in stealing your information, just sign the damn thing so I can get on with my hell.
    The lottery ticket says you won $100 not $500, getting the manager won't do anything, the machine is never wrong.
    You cannot use the store phone to call Chick fil-a and accuse them of poisoning you. You cannot accuse my employee of breaking into your house and poisoning your food.
    That dog isn't a pet, it is a service animal, no matter how much you complain I will not kick them out.
    Just because we now ask for ID to buy money orders doesn't mean I'm racist.
    I can't refund you for a double money back guarentee when you have no proof of buying it. (manager gives it to them anyway)
    We are not a bank, I don't have $5,000 at the ready in case someone is getting a money transfer. you can talk to the manager, again, but that won't change anything.
    I will not give you the number of the cashier, I will also not tell you when she works.

  • @marilliel
    @marilliel Месяц назад

    One time I was helping a lady at work, she was super nice but seemed a bit scattered and I was trying to be super patient and helpful. She got all of her ice cream arranged and then asked for a pup cup. I made it and brought it out, saying "that will be one dollar" and she walked away as I was saying it. I had to chase her down to get her to pay. I understand that some places give pup cups for free but I feel like it's pretty standard to at least ask if it is free.

  • @KatsuWolf
    @KatsuWolf 2 года назад

    Call center customer service. There's a lot that people surprisingly don't know and other things that are in their face.
    1. For people who need to create a login there's a red star next to the box that's required, and people ask if the box that doesn't have a red star has one. No sir or ma'am, if it doesn't have a red star, it's not required.
    2. Companies HR departments think they have access to their employees personal logins. They flaunt their power over me and when I tell them that they can't they get bitchy, and when my manager tells them the same they hang up.
    3. No, your spouse/kid/translator can't call for you and help you with verification. Only the account owner needs to be verified and they can't get help unless it's absolutely necessary, i.e. sign language. If a translator is needed then we have a policy that gets a translator for them, no one else even if they're related to the account owner.
    4. People that are listed under the account owner are not allowed their own logins or are able to call in for the account owner. They are responsible for their own thing and they can call in when we're open.
    5. "Yes I'm a real life person, a robot wouldn't name itself *insert human name here*" AKA no fucking shit I'm a person, who do you think gets hired to handle you and other people's stupidity all day long.

  • @jessicad1583
    @jessicad1583 2 года назад +1

    I usually ask dumb questions. A good example is the first time I went to this Mexican place, literally named El Pollo Loco (The Crazy Chicken) my dumb tush said "I'm sorry, this is a dumb question, I know this is The Crazy Chicken but I gotta ask. Do you have shredded beef?" That poor girl was kinda... dumbfounded I guess? Obviously said no. I just... really really love shredded beef taco salads lol

    • @homerj.simpson7562
      @homerj.simpson7562 2 года назад +3

      Don't know... is it _that_ dumb a question? I know it has "chicken" in the name, but they still might carry other options. There are so many different brands and food chains out there. Can't know them all.

    • @josepherhardt164
      @josepherhardt164 2 года назад

      Most Mexican dishes that use the word "carne" are beef dishes. And, as you know, all the chicken dishes use the word "pollo."

  • @flowercrown-eevee
    @flowercrown-eevee 2 года назад

    Once had to explain to a women how sales tax works.
    "Why is the price $12.45!??! I have a coupon for $9.99?"
    "Ma'am, its $12.45 after tax."
    "But the coupon says $9.99?"
    (note the price after tax is made up as i dont remember the exact price also it might be higher as i think it was also a delivery, and i have also had to explain that there is in fact a delivery fee. And no this women did not sound like she was foreign.)
    Also the amount of time people ask if they could get their order earlier if they come pick it up. Yes, it will always be faster if you come pick it up as the delivery estimate includes travel time for the driver. No driver no added time. If you come pick it up you can get it right out the oven.

  • @GlucoseGuy
    @GlucoseGuy 2 года назад

    One of my favourites was a husband (not the account owner) called in to renew his wife's phone contract to get her a new phone 'as a gift'. No, sir, sticking your wife with a phone contract she's responsible for is not a gift. And no, you do not have permission to do anything on her account.

  • @MothmanOfficialWva
    @MothmanOfficialWva 2 года назад +1

    20:41 nah what really would’ve happened is that they would have been told that the CD is inside the case, they take the CD out, and still try to jam the case inside the player.

  • @danicafugit2697
    @danicafugit2697 2 года назад +2

    Where should I start? How mushrooms aren’t a vegetable or why the vegetarian sandwich didn’t have meat on it or…

  • @crystletellerday46
    @crystletellerday46 2 года назад +2

    maybe the one who didnt know how to use diapers was babysitting for the first time

  • @chriscarpenter3370
    @chriscarpenter3370 Год назад

    "I was informed by my cook that he is in fact, the good stuff"
    XD

  • @chris.3711
    @chris.3711 2 года назад

    Is it on?
    My fathers tag line when he worked for my grandfather's company that sold answering machines back in the 70's.

  • @helenasmith4286
    @helenasmith4286 2 года назад +3

    Can't pack the WiFi still won't work

  • @hospitalcakewalk
    @hospitalcakewalk 2 года назад

    I work in Healthcare with dementia residents. I'm a medtech. Dementia is completely incurable. I've had a constant stream of family members tell me to fix their loved one. Yes, they say I'm the reason they're sick and I'm not curing them enough.
    I was so pissed I got a tattoo that says 'I'm legally obligated to tell you, I ain't a real doctor' on my outer forearm so they're forced to see and read it when I hold my fingers up to my lips in the 'stfu, don't say it' stance.

    • @Hyper_Drud
      @Hyper_Drud 2 года назад

      Did you have it tattooed
      Like this?
      Or
      L
      I
      K
      E
      T
      H
      I
      S
      ?

  • @katemurray8201
    @katemurray8201 Год назад

    That our $7 chicken basket was actually $7.80 or something because, you know, taxes

  • @athena8794
    @athena8794 2 года назад +2

    That we weren't going to wait after our departure time for them to get to the dock when everyone else on the 200+ person lunch cruise managed to get there on time.

  • @KeshiaRambles
    @KeshiaRambles 2 года назад

    I had a woman walk in and point to signs advertising several different deals and say "so everything is half off like those signs say right?" - none of them were for half off of anything.

    • @KeshiaRambles
      @KeshiaRambles 2 года назад

      I also constantly have to tell people at my current job that no we can't cater your entire function within an hour, we need at least 24 hours notice and no, ordering at 8:59 pm to get your tray at 9 am won't work because no one will be around between those hours to make your tray. This is at a grocery store department, not an actual catering company, so we have all the grocery store things to do, too.

  • @lindseyhiccups
    @lindseyhiccups 2 года назад

    Can I get 3/4 coffee and a third of milk?
    Me: confused

  • @Kazperinoot
    @Kazperinoot 2 года назад

    I worked at a Cafe before, and someone asked us if our Salmon Toast was vegan.... Salmon Toast.

  • @greenhat8978
    @greenhat8978 2 года назад

    That the "cheap chicken Monday" discount is only available on Monday.... and that the $7 combo cost $7..... honestly if I had a nickel for every time I had to explain either of these I could buy the whole darn store.

  • @melissacampbell6549
    @melissacampbell6549 2 года назад

    Last year I had to explain how to address an envelope to mail something and go to the post office or mailbox to send the requested information. SMH 🤦‍♀️

  • @Starchild719
    @Starchild719 Год назад

    I work at a tourist attraction on the summit of a mountain. I have had to tell people that I don't control the weather and it's not mine or anyone else's fault that the clouds are blocking the view. Also, I'm a janitor.

  • @foraminuteforaminute4056
    @foraminuteforaminute4056 2 года назад +1

    13:38 AI TTS: Uses softened versions of actual swears, swears with words that aren't swears