Not all heroes wear capes. I've been chatting to 3 Apple support agents and none of them helped me solve this issue. Thanks a lot, mate! I'm now a subscriber.
You're crazy! Your video barely saved my life, Thank you, I got my MBA M1 back! It totally works! So I’d say that my mac condition is: 1. There was no account to reset the password 2. I had “Macintosh HD” instead of “untitled” And what I've done just following the step on this video. When it says there's no account to reset the password, JUST KEEP FOLLOWING THE STEP. You just click the “erase mac” and continue the step. And when you had Macintosh HD instead of “untitled”, just keep following the step to hit the erase button and you just skip to rename the HD. That's it!
i’d like to mention, for those of you who might experience this too, after “Erase Mac”, in the Disk Utility, i had “data” and “macintosh hd” show up instead of “untitled”, so i just ‘erased’ both of those drives and it worked out just fine!
Bro. I cannot express how much this 2 year old video saved my ass rn. Thank you so much for sharing this. It worked perfectly and help fix the problem I’ve been dealing with for 2 weeks in 2 continents. Literally. I’m so grateful. As a token of my gratitude, I’m your newest subscriber and I’m wishing you a great weekend, month, year, life etc. It’s not a lot but I just want you to know I really appreciate you. Really, thank you so much for going into such detail during the live demo. May God bless you.
I just want to sincerely thank you from the bottom of my heart. I consider myself pretty tech savvy, but for the life of me, could not figure out what was wrong with this Mac. Even Apple Support was useless. This video saved me so much grief and potential headaches. So once again, thank you!!
My first ever macbook, I just wanted to reset to factory settings and this happend. Thank you so much for making this video! I have subscribed. Please make some videos for Mac beginners with big sur
Oh, it is not only me. This is also my first macbook ever and i dont know why did i factory reset it and this problem came. I havent resolved it yet. I hope this will fix hopefully. I already tried the third option which is the terminal and it stopped and failed so ill try the other two options. Hopefully this will solve my problem
For sure. Went thru it yesterday with some Apple Guy... In one country i won't Name here. I was skeptic. Now just watched this video followed the instructions... I am sure it will work.
WORKED!!! I bought a M1 mac mini for $243 and wondered why it was so discounted. This was why! The last person to use it probably thought it was completely bricked. It had the original Big Sur version. I had some scary blue and green glitchy flashing while it was restoring but it ended up working and got into MacOS Big Sur fine. Now updating to Sonoma 👍
Dang, that was clutch. I could not for the life of me install the OS via recovery or USB. Never seen the error, the activation of MAC was key. Thanks man this really saved me time!!!
Thank you!!! ❤️ I wasted two trips to the Apple Store, and I was thinking I was going to have to sell my MacBook and switch back to pc. You saved me $800 bucks!
unfortunately, i followed all those steps but mine never let me into the disk utility, its icloud locked, so it asks for apple id... at least i didnt get it for much, but still. It seems there's no way to bypass the lock on a silicon M1.
I’m on a MacBook Pro 2016. When I tried installing Sierra to Monterey I had that screen and I am stuck on the the MacOs Update Assistant. Whenever I try anything, it dosent work. When I try the exit button and click ‘Startup Disk’ and then select the Macintosh HD and restart. It brings me back. I also want to have the photos, Apps back.
You are awesome! Thank god for people like you! All I wanted to do was factory reset my mac initially but I messed something up and this video fixed the problem :)
@@Mr.Macintosh thank you very much. This worked perfectly for me. Apple should be paying you for these videos. You are saving their Tech support a lot of time to help with this issue.
THANK YOU! I have been working on this all day until I found your video, I was missing the step in recovery assistant.... thank you so much for all of your work in the community.
Fantastic channel on RUclips and great content by the owner! I’ve tried the terminal method of restoring and it still didn’t work. I don’t have a second mac So that’s not an option to try. Pretty disappointed in Apple with this and will be returning it. Hopefully they get a proper fix for it and then maybe I’ll consider getting another
Same exact thing happened to me, i was just resetting my mac to clear out my HD and then the error popped up at the end of macOS bigsur download. I do not have another mac, i’ve tried the terminal copy paste download solution which failed, and i tried this method which was resetting the password but it says “there are no users on this volume to recover” and for that i actually had 3 options to choose from; macOS BigSur, data, and macintoshHD. i tried clicking all of them and they failed :(
Yes, for me it is showing the same....the biggest mistake I have done is clearing up the drive.....did this issue solved for you? If solved please tell me how? It's a brand new mac and this problem arrived....
S. Sai Tej - I too think the biggest mistake was clearing the drive. I followed step by step and when I went back to Disk Utilities to rename the “untitled” HD and only to realize I didn’t have an untitled HD I still have a Macintosh HD but when I click on it says “not mounted”. I’m afraid I just made things worse. I want to cry from frustration because I have been trying to fix my laptop for 2 days now.
UPDATE: I ended up shutting down and closing laptop after being at it for hours. Came back to try again step by step and this time I now had an “untiltled” tab which then allowed me to rename it and finish the steps and allowed for a successful installation of macOS Big Sur :)
WOW, am I relieved! I spent almost 3 hours on with support today trying to install MacOS Big Sur from Recovery Mode and my head was spinning after that and still had no success with the install. After I came across this video I’m FINALLY able to install Big Sur!! Thank you so much!!! You’ve saved me a lot of headaches Mr Macintosh! You’re amazing!
Hi thank you so much for your videos! Unfortunately after following these steps, it shows that my Macintosh HD is not mounted. I also have another disk drive called data, and both are showing as unmounted. What do I do now?
Same happened with me. Just go to disk utility and erase the drives also type the resetpassword command and erase the mac and restart it. After doing this the 3 drives that were showing previously now became one called Untitled
Thanks, You Just Saved My Mac mini M1 I got my Mac mini M1 on Nov. 23 from Costco. Almost immediately, I began getting random kernel panics -- freeze, magenta screen, reboot. I tried to run Apple Diagnostics, but the progress bar froze at the end of "Checking" in the text above it. That led to a week-long research project as I learned how to use the power button to get into Recovery, etc. Finally, last Sunday I contacted Apple Support. After running through all kinds of checks, etc., the Advisor suggested I erase the SSD and reinstall macOS Big Sur. Then he wished me good luck in reinstalling Big Sur and we signed off. Looooonnnnggg story short, on reboot my Mac mini had the personalization error, there was no user, no password, etc. 6 more advisors, 4 hours in online chat and 2 hours on the phone with Apple Engineers and three days later, I packed up my Mac mini and was planning to take it back to Costco for a full refund. The Apple people said I had to take it in to an authorized Apple service center or Apple Genius Bar to get it repaired. Hah! They soon discovered that meant an 8-hour round trip from my northern California home. So as I was stewing about this M1 mess, I browsed the Internet to see if anyone else was having problems with the inability to reinstall Big Sur, kernel panics, Apple Diagnostics that didn't work. After a while, I was about to give up when I stumbled upon Mr. Macintosh's video showing how to do it. The key? Get to "Erase Mac". I just finished following this procedure and my Mac mini M1 is installing Big Sur. Wow! I sure hope Apple Support would hire you to train its advisors, Mr. Macintosh. Oh, by the way, after my Mac mini was activated, I shut it down and booted from a Big Sur installer thumb drive that the personalization error prevented use of before. Wow! Wow! Wow! Thanks!
Jim, wow.... what a crazy journey and sorry that you had to go through all that. If we wanted to look at the good things, you have now learned a lot about your new Apple Silicon Mac! I'm just glad that you found this video and are back up and running again! Enjoy that M1 Mac Mini, it's fantastic and will last you a long time.
@@Mr.Macintosh Yes, I've certainly learned a lot more about Apple Silicon. It's going to take awhile to learn how to speak the new language. The reason I got all bollixed up is that when the Apple Support advisor told me to erase the SSD and reinstall, I naturally went to Disk Utility and did the deed. That was not only WRONG, it almost was fatal. Until I saw your video. I was quite stunned to learn that the "Erase Mac" utility actually was the way to "activate" my Mac mini so the reinstall of Big Sur would work. So why doesn't Apple explain that Apple Silicon Macs have to be "activated", like putting a SIM card in an iPhone, before they can be loaded with an OS? More fun ahead, for sure.
This happened to mine , sent it back and wanted to clear my data ended up in 3.5 hr chats with apple support. Very poor and I have an iPhone and iPad , expected better
Thank you so much, Mr. Macintosh!! You just saved my M1 Mac mini that needed to be reformatted (corrupted Time Machine backup messed up core functionalities in macOS when restoring to the new M1)!! You've got yourself another subscriber!!! :)
I applaud you Mr. Macintosh. I had already attempted following apple's instructions 8 or 9 times. I was pulling my hair out. That "erase mac" part of the puzzle is the key. If all you do is try and follow apple's instructions, you miss it. Everything worked now without much of a hitch. The only thing I would add is that reformatting the Macintosh HD after "erase mac" can take some fiddling. I had to click on "view all" erase all containers, and then again erase the volume that would become Macintosh HD. Before going through this process it simply didn't work for me. So incredibly thankful for your help on this! Do you have a Patreon or something?
I have m1 mac and I had reseted factory reset and after that process new mac setup is appearing and when I complete that setup up i am getting trouble in setting username and password i have done this part 10 times please help 🆘 please help 😭😭😭😭😭😭😭😭😢😢
Hello! I need a little more info, are you having problems at the setup assistant screen where it's asking you to setup your account for the first time ?
I have wiped the internal storage, no recovery partition anymore, so now how can I reinstall big sur on mac mini m1? Also I made a big sur bootable usb, but when start up, I hit alt key, no boot menu ....... What should I do? Or would apple store help me restore the OS?
Bae, take a look at this video. You need to hold down the Power button on the new apple silicon macs to get into recovery. This will allow you to click your new Big Sur USB bootable installer. ruclips.net/video/_jkbHKqOJsY/видео.html
@@Mr.Macintosh Thanks I googled it out, but I don't have recovery partition anymore, I installed a copy of big sur onto a external ssd, then I formated the whole internal disk.... Now I can run big sur from the usb ssd, but I can't install big sur back onto the internal ssd, during the installation, after select target partition, installer would say "no users available for authorization" .... I guess I just have to wait and see how others fix this problem... :(
@@Mr.Macintosh Hi just to say thank u I followed your guide about DFU mode and now my 2020 m1 mac mini is back to run!! I restored m1 mini with my 2011 mac mini with patched catalina and apple configurator 2. Thank god I could still install patched catalina onto my old mini. mrmacintosh.com/restore-macos-firmware-on-an-apple-silicon-mac-boot-to-dfu-mode/
Today, I tried USB installet, online download, Terminal Download, everything right in front of the an Apple Genius. But all failed. Now the laptop is in their hand. I wish I had bought it from the Apple Store. In that case, I could just return the laptop and buy a new one there.
The steps you showed on the video, worked for me. I could finish the install and you saved my laptop. Thanks a lot man. Ps. Its the Macbook Air M1 base model
What problem were u having before? the “an error occured preparing the update. failed to personalize the software update. please try again “ ?? cause that’s what’s happening to me and i don’t have another mac to fix this :(
@@sonicgirl3582 Did you view the video ? Mr. Macintosh explained everything in this video for people like you who don't have another mac. I'm still waiting for our MBair to return from the store.
@Bart Vranken - I watched the video and followed step by step but when I got to retitling the “untitled” to “Macintosh HD” i still had the “Macintosh HD” but when I went to click on it, it says “not mounted”. I am scared that I messed it up even more. I’m so frustrated:(
UPDATE: I ended up shutting down and closing laptop after being at it for hours. Came back to try again step by step and this time I now had an “untiltled” tab which then allowed me to rename it and finish the steps and allowed for a successful installation of macOS Big Sur :)
Waiting if it worked for my macbook air. My stupid ass deleted the OS trying to factory reset it. (I’m new to apple laptop) 🤦🏽♀️🤦🏽♀️😅😅. Hopefully it worked.
Its 2:00 AM In india and i am restless since 7 hours trying to fix this and then came across your video.Man you are a legend and a saviour. Love from india🇮🇳
Bro what exactly problem u faced? I was on big sur 11.1 on mac air M1 and then i erased and reinstalled macos, but everytime it get stuck on "Create a computer account" Window while setup! It says 'the name you entered cant be used' Looking forward for a reply
After using the Erase Mac option, my mac has been left in an even more unusable state since before trying it, with it needing to be revived by another Mac, not even loading into startup options without the restore message.
Hi Mr Macintosh! I have Big Slur 11.0.1 installed on my M1 MacBook Air. Will I get the error message you mentioned in this video? Please please please reply as I am really desperate!
It all depends on what you want to do. If you REMOVE the volume group you WILL get the error. If you only ERASE you might not get the error. If you follow the procedure to "ERASE MAC" you will be 100% ok for reinstall.
I’m so pissed. Have a MacBook Air 11.0.1 and getting this error no matter what I try booting from usb or built in recovery. I’m at a lose what to do. 😢
I got this error on Macbook Air M1 ... I Created a Bootable USB as advised by apple, and no result. But the method at 5:30 of reset password / Erase Mac worked for me :)
Just tried to update to Big Sur and I have 1 TB of data, macbook prob15, and it’s causing it to get stuck in a boot loop? It keeps going back to 29 mins download page then it goes to a target disk start up page and repeats, every time i shut it down...if i follow these steps in the video, will this erase my macbook clean?
Amber, is your mac encrypted with FV2 ? If so we are in a bad place. If not, all you need to do is clear some data off your hard drive so the installer can finish. You can boot it into target disk mode with another mac or delete some files in terminal with macOS recovery. I am working on an article and video for this now.
This problem went away but now I get PKDownloadError 8 (this all came from an erase and install). Apparently this is from unable internet. However, my speeds check out fine but for some reason it times out when installing Big Sur. I tried the terminal, started off strong and got dial up speeds. I would love to know what got deleted by accident to avoid this happening in the future. Multiple calls with Apple Support and the "best" response I got was the firmware got deleted and they need to hook it up to a Mac with the OS already installed. Didn't even have the laptop one day.
I followed the normal instructions and got the normal error message near the end. I could not use the DFU mode as my MBA kept asking for my apple id and password. In the end I tried this method I still had to enter my apple id as it kept saying the MBA was linked to an apple ID I needed that to get into the utility menu. I erased the the untitled volumn and renamed it, just hoping when BigSur installs its a clean machine as I am returning it. If not, do you have any suggestions how I can get my Apple ID off it?
Paineys, as long as the system is not activation locked you should still be able to erase it. DFU Restore should still work and will let you do the restore.
@@Mr.Macintosh I could not do a DFU restore, it would not connect! After I started in restore mode I only got the gear wheel, no Disk icon just a spinning wheel, in the end I clicked on the gear wheel and it said the machine was locked to an apple id and requested me to enter it and my password. Once I done this I saw that the recovery assistant menu options was there. I tried the terminal reset but that didn't work! I then tried the erase option, that worked, then went into disk utility and erased and renamed as per your video and then installed BigSur ....phew it finally worked, I was getting concerned but finally got there.... friggin nightmare!
Matthew, it's possible but that's why I have to offer multiple ways to do this as the USB installer way works for some but others need to run the "Erase Mac" way.
I didn’t have a bootable flash drive that was big enough so I had to resort to the second method which worked for me. Follow the instructions exactly as mentioned here in the video and it should works for you. My screen shows Big Sur Beta Downloading 1hr 1min remaining. Thank you MacBook Pro 512 GB 8GB M1
My issue now is safari is still pulling the Big Sur beta version and I want 11.0.1. After I logged in, I deleted the beta profile and now I’m going to repeat the steps and see if downloads the non beta version of Big Sur.
Hat worked , thanks a lot for the video ! I have directly used the second method shown due to not having a second Mac . Had the update 11.01 already but the normal method didn’t work for before . Tried and failed before this video over 3 times .
Please help, it's not working. I installed the beta but want to downgrade to 11.0.1. My machine continues to believe it's running 11.1 beta. I followed all the steps, and when I got to the end to install the 11.0.1 on from my bootable drive, I got the error message, "This copy of the macOS Big Sur installer application is too old to be opened on this version of macOS." When I copied and pasted the long terminal command, I got error messages inside Terminal before I hit return. The code was divided into several lines, each preceded by "-bash_3.2#" in terminal. It's saying that it's unable to find the file directory. What do I do? I literally cannot get into my Mac because the original drive was deleted and I can't install the bootable.
@@Mr.Macintosh Yes, that’s correct. I signed up for the beta, downloaded it, had performance issues , and now want to downgrade to the fast factory software. 11.0.1 was the so-called shipping software. However, the downloaded bootable may be 11.0.2. That doesn’t matter.
@@Mr.Macintosh I should add, I have unenrolled from the beta through the proper channels under the direction of Apple Support. Neither the engineers nor the senior advisers was able to do anything. I’m scheduled for a Genius appointment on Monday but am trying to avoid it by solving this earlier
Hi macintosh . I followed the same instructions But i get 3 Options : macOS base System Data Macintosh HD I clicked all of them and I get the same message : ( There are no users on this volume to recover ) please help me Thanks
I'm having this "failed to personalize" error message while attempting to upgrade 11.6.1 to 11.6.2. How does this solution work if the re-install option in Big Sur 11.6.1 recovery mode is to install Monterey and not Big Sur? Which Big Sur update changed the re-install from Big Sur to Monterey?? I suppose you can't re-install from recovery and have to create a bootable Big Sur 11.6.2 installer instead.
I have tried using terminal and typed resetpassword , but I get " could not verify credentials because directory server does not support the requested authentication method". Any ideas ?
I typed "resetpassword" and then it let me choose 3 volumes to recover (Macintosh HD, Data and macOS Base System). I choose all of the volumes, but it said: "There are no users on this volume to recover". What can I do for it? Please kindly help me
@@Mr.Macintosh Yeah I returned my MBA to Best Buy to get the base model, but I didn’t have time to reinstalled the MacOs. The Geek Squad asked me ridiculous 150$ for reinstalling, otherwise they wouldn’t accept the return. I decide to bring home and do it myself and got stuck. Luckily I got your help. I just tell my story to let you know how much I appreciate your help, of course worth much more than 150 bucks. Thanks a lot again! 😁
Mine says “an error occurred while applying the software update” and nothing is working. I I can’t even get my Mac back to normal. It will just try to restart the update when I’d I try to turn it off or restart my iMac. Then it will just go back to the updating, keep going till it says about 22 min left on it, then say the same thing which is “an error occurred while applying the software update” any fix?
@@Mr.Macintosh No, the reason I followed this tutorial, is because my MacBook did not seem to want to update anymore. It kept saying Failed to prepare. Now I erased my Mac accordingly. It doesn’t want to activate. Once I was connected to the internet, it kept saying “failed to activate device”. Very frustrating
![[FIXED] An error occurred while preparing the installation! macOS Sierra Recovery Error!](http://i.ytimg.com/vi/Z9pK75VPJC0/mqdefault.jpg)
![[fixed] cannot install big sur m1 2020 | An error occurred while installing the selected updates](http://i.ytimg.com/vi/oqcOV4Nsa0U/mqdefault.jpg)
![Install Big Sur on Unsupported Mac with Patched Sur - Full Walkthrough! [THE EASY WAY!!!] 2012-2013](/img/1.gif)
Not all heroes wear capes. I've been chatting to 3 Apple support agents and none of them helped me solve this issue. Thanks a lot, mate! I'm now a subscriber.
Thank you Mike! I'm glad you got your mac up and running again 👍
You're crazy! Your video barely saved my life, Thank you, I got my MBA M1 back! It totally works!
So I’d say that my mac condition is:
1. There was no account to reset the password
2. I had “Macintosh HD” instead of “untitled”
And what I've done just following the step on this video.
When it says there's no account to reset the password, JUST KEEP FOLLOWING THE STEP. You just click the “erase mac” and continue the step.
And when you had Macintosh HD instead of “untitled”, just keep following the step to hit the erase button and you just skip to rename the HD.
That's it!
Awesome Kumala!!!! I'm really glad you got your M1 MacBook Air back up and going again!!!
i’d like to mention, for those of you who might experience this too, after “Erase Mac”, in the Disk Utility, i had “data” and “macintosh hd” show up instead of “untitled”, so i just ‘erased’ both of those drives and it worked out just fine!
I erased them both (DATA and Macintosh HD) but they are both still there. Is that how yours is?
I am experiencing the same issue 😢
Bro. I cannot express how much this 2 year old video saved my ass rn. Thank you so much for sharing this. It worked perfectly and help fix the problem I’ve been dealing with for 2 weeks in 2 continents. Literally. I’m so grateful. As a token of my gratitude, I’m your newest subscriber and I’m wishing you a great weekend, month, year, life etc. It’s not a lot but I just want you to know I really appreciate you. Really, thank you so much for going into such detail during the live demo. May God bless you.
I just want to sincerely thank you from the bottom of my heart. I consider myself pretty tech savvy, but for the life of me, could not figure out what was wrong with this Mac. Even Apple Support was useless. This video saved me so much grief and potential headaches. So once again, thank you!!
Jason, thank you for the comment! I'm glad you got your Mac up and running agian!
My first ever macbook, I just wanted to reset to factory settings and this happend. Thank you so much for making this video! I have subscribed. Please make some videos for Mac beginners with big sur
me too this is my first mac, and i’m about to try this right now i was just turning on my mac! i’ll update if it was successful
Oh, it is not only me. This is also my first macbook ever and i dont know why did i factory reset it and this problem came. I havent resolved it yet. I hope this will fix hopefully. I already tried the third option which is the terminal and it stopped and failed so ill try the other two options. Hopefully this will solve my problem
Update: i tried this option and it worked. Thankfully no more stress now!
@@RhyOchia It worked for you? I tried the terminal solution and it failed
@@RhyOchia and i don’t have another mac to fix mine :/
Mr. Macintosh is MUCH better then Apple Genius!
Fire!!!
Thank you Alexandre!
For sure. Went thru it yesterday with some Apple Guy... In one country i won't Name here. I was skeptic. Now just watched this video followed the instructions... I am sure it will work.
WORKED!!! I bought a M1 mac mini for $243 and wondered why it was so discounted. This was why! The last person to use it probably thought it was completely bricked. It had the original Big Sur version. I had some scary blue and green glitchy flashing while it was restoring but it ended up working and got into MacOS Big Sur fine. Now updating to Sonoma 👍
I just subbed!! Keep grinding out these videos! This channel is going to grow big in no time I know it
Thank you Geloskie!!!
Dang, that was clutch. I could not for the life of me install the OS via recovery or USB. Never seen the error, the activation of MAC was key. Thanks man this really saved me time!!!
Thank you!!! ❤️
I wasted two trips to the Apple Store, and I was thinking I was going to have to sell my MacBook and switch back to pc. You saved me $800 bucks!
I been having this issue for the past three days and I'm trying every single option out there still praying it works
unfortunately, i followed all those steps but mine never let me into the disk utility, its icloud locked, so it asks for apple id... at least i didnt get it for much, but still. It seems there's no way to bypass the lock on a silicon M1.
I’m on a MacBook Pro 2016. When I tried installing Sierra to Monterey I had that screen and I am stuck on the the MacOs Update Assistant. Whenever I try anything, it dosent work. When I try the exit button and click ‘Startup Disk’ and then select the Macintosh HD and restart. It brings me back. I also want to have the photos, Apps back.
You are awesome! Thank god for people like you! All I wanted to do was factory reset my mac initially but I messed something up and this video fixed the problem :)
THANK !! You save me
You're welcome!
@@Mr.Macintosh thank you very much. This worked perfectly for me. Apple should be paying you for these videos. You are saving their Tech support a lot of time to help with this issue.
1 week of pain ended in here today after 9minutes and 56 seconds.
phew
thank you from bottom of mariana trench :)
You save my Christmas! Thanks and happy holidays 🎉
Awesome Johnny! Merry Christmas to you!
Really helpful. Appreciate this n your calming voice. Literally panicking before
Thank you yong!!!!
So true❤️
Easy explanation with even the small detail. You're my lifesaver and you have my deepest thanks.
Glad to help!
THANK YOU! I have been working on this all day until I found your video, I was missing the step in recovery assistant.... thank you so much for all of your work in the community.
Awesome Timothy! Glad you are up and running again.
You sir saved my day. Thanks a lot!
Dude" your a legend ❤️
THANK YOUUUUUUUUU this fixed my issue!!!!! i would like you to know how relieved and thankful i am😭😭💖
I'm so glad it worked for you Stacy!
This saved my life just when I thought I’d had a 1700$ paperweight on my desk! Thank you so so much! 👏🏻👏🏻👏🏻Greetings from Germany 👍🏻
Glad it helped Julia!!!
following your steps, reinstalling now, hope it work, so far so good, thanks!
It works!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Wait so does this mean I have to erase my entire data?? 😭😭
Thanx man love you.this video saved my ass .my father would have beaten the hell out of me if I would messed up my new MacBook pro
Haha well you’re saved harsh🤟🏼
Fantastic channel on RUclips and great content by the owner! I’ve tried the terminal method of restoring and it still didn’t work. I don’t have a second mac
So that’s not an option to try. Pretty disappointed in Apple with this and will be returning it. Hopefully they get a proper fix for it and then maybe I’ll consider getting another
Bummer Detroiter, did you also try the "erase my mac" from reset password? Did that still not work?
@@Mr.Macintosh Yes, I've tried everything. Not really sure what to do next aside from returning it and getting a different unit.
@@parakatesreekanth Nothing works for me either:( i’m kinda scared because i spent so long saving up for one and i finally got it last week
THANK YOU!!!! I’ve been losing my mind trying to figure this out.
You are so welcome Leah!!!
When I try to reset my password it says there are no users on this volume to recover, what do I do?
Same exact thing happened to me, i was just resetting my mac to clear out my HD and then the error popped up at the end of macOS bigsur download. I do not have another mac, i’ve tried the terminal copy paste download solution which failed, and i tried this method which was resetting the password but it says “there are no users on this volume to recover” and for that i actually had 3 options to choose from; macOS BigSur, data, and macintoshHD. i tried clicking all of them and they failed :(
Yes, for me it is showing the same....the biggest mistake I have done is clearing up the drive.....did this issue solved for you? If solved please tell me how? It's a brand new mac and this problem arrived....
S. Sai Tej - I too think the biggest mistake was clearing the drive. I followed step by step and when I went back to Disk Utilities to rename the “untitled” HD and only to realize I didn’t have an untitled HD I still have a Macintosh HD but when I click on it says “not mounted”. I’m afraid I just made things worse. I want to cry from frustration because I have been trying to fix my laptop for 2 days now.
UPDATE: I ended up shutting down and closing laptop after being at it for hours. Came back to try again step by step and this time I now had an “untiltled” tab which then allowed me to rename it and finish the steps and allowed for a successful installation of macOS Big Sur :)
@@25Nyc I just ended up exchanging my silicon m1 MacBook for an intel lol
WOW, am I relieved! I spent almost 3 hours on with support today trying to install MacOS Big Sur from Recovery Mode and my head was spinning after that and still had no success with the install. After I came across this video I’m FINALLY able to install Big Sur!! Thank you so much!!! You’ve saved me a lot of headaches Mr Macintosh! You’re amazing!
Awesome Scott!!! I'm really glad you were able to get your mac working again.
Hi thank you so much for your videos!
Unfortunately after following these steps, it shows that my Macintosh HD is not mounted. I also have another disk drive called data, and both are showing as unmounted. What do I do now?
Same happened with me. Just go to disk utility and erase the drives also type the resetpassword command and erase the mac and restart it. After doing this the 3 drives that were showing previously now became one called Untitled
I just wanted to update to the new big sur version and my mac did this. Is there a way to fix without resetting my mac?
I got a question, when you erase Mac does it erase everything like all files download and photos
incomprehensible that this is still an issue in April 2024, but thank you so much for this video, just saved a laptop! Cheers Mr. Macintosh!
Thanks, You Just Saved My Mac mini M1
I got my Mac mini M1 on Nov. 23 from Costco. Almost immediately, I began getting random kernel panics -- freeze, magenta screen, reboot. I tried to run Apple Diagnostics, but the progress bar froze at the end of "Checking" in the text above it. That led to a week-long research project as I learned how to use the power button to get into Recovery, etc. Finally, last Sunday I contacted Apple Support. After running through all kinds of checks, etc., the Advisor suggested I erase the SSD and reinstall macOS Big Sur. Then he wished me good luck in reinstalling Big Sur and we signed off. Looooonnnnggg story short, on reboot my Mac mini had the personalization error, there was no user, no password, etc. 6 more advisors, 4 hours in online chat and 2 hours on the phone with Apple Engineers and three days later, I packed up my Mac mini and was planning to take it back to Costco for a full refund. The Apple people said I had to take it in to an authorized Apple service center or Apple Genius Bar to get it repaired. Hah! They soon discovered that meant an 8-hour round trip from my northern California home. So as I was stewing about this M1 mess, I browsed the Internet to see if anyone else was having problems with the inability to reinstall Big Sur, kernel panics, Apple Diagnostics that didn't work. After a while, I was about to give up when I stumbled upon Mr. Macintosh's video showing how to do it. The key? Get to "Erase Mac". I just finished following this procedure and my Mac mini M1 is installing Big Sur. Wow! I sure hope Apple Support would hire you to train its advisors, Mr. Macintosh. Oh, by the way, after my Mac mini was activated, I shut it down and booted from a Big Sur installer thumb drive that the personalization error prevented use of before. Wow! Wow! Wow! Thanks!
Jim, wow.... what a crazy journey and sorry that you had to go through all that. If we wanted to look at the good things, you have now learned a lot about your new Apple Silicon Mac! I'm just glad that you found this video and are back up and running again! Enjoy that M1 Mac Mini, it's fantastic and will last you a long time.
@@Mr.Macintosh Yes, I've certainly learned a lot more about Apple Silicon. It's going to take awhile to learn how to speak the new language. The reason I got all bollixed up is that when the Apple Support advisor told me to erase the SSD and reinstall, I naturally went to Disk Utility and did the deed. That was not only WRONG, it almost was fatal. Until I saw your video. I was quite stunned to learn that the "Erase Mac" utility actually was the way to "activate" my Mac mini so the reinstall of Big Sur would work. So why doesn't Apple explain that Apple Silicon Macs have to be "activated", like putting a SIM card in an iPhone, before they can be loaded with an OS? More fun ahead, for sure.
Thx, This video just saved me a week waiting to get into the local Apple store Genius Bar. 🙌🍎💻👍
Glad I could help Matt!!!
This happened to mine , sent it back and wanted to clear my data ended up in 3.5 hr chats with apple support. Very poor and I have an iPhone and iPad , expected better
Thank you so much, Mr. Macintosh!! You just saved my M1 Mac mini that needed to be reformatted (corrupted Time Machine backup messed up core functionalities in macOS when restoring to the new M1)!! You've got yourself another subscriber!!! :)
Awesome! Glad you got your Mac Mini up and running again Richard!!!!
I applaud you Mr. Macintosh. I had already attempted following apple's instructions 8 or 9 times. I was pulling my hair out. That "erase mac" part of the puzzle is the key. If all you do is try and follow apple's instructions, you miss it. Everything worked now without much of a hitch.
The only thing I would add is that reformatting the Macintosh HD after "erase mac" can take some fiddling. I had to click on "view all" erase all containers, and then again erase the volume that would become Macintosh HD. Before going through this process it simply didn't work for me.
So incredibly thankful for your help on this! Do you have a Patreon or something?
I have m1 mac and I had reseted factory reset and after that process new mac setup is appearing and when I complete that setup up i am getting trouble in setting username and password i have done this part 10 times please help 🆘 please help 😭😭😭😭😭😭😭😭😢😢
Hello! I need a little more info, are you having problems at the setup assistant screen where it's asking you to setup your account for the first time ?
thanks I had fixed that problem from your video tutorial thanks allot 🤩
Why did I just watch this hole video WHEN I DON’T EVEN OWN A MAC
WOW BRO! MR MACINTOSH THE BEST! YOU SAVED MY LIFE!
I have wiped the internal storage, no recovery partition anymore, so now how can I reinstall big sur on mac mini m1?
Also I made a big sur bootable usb, but when start up, I hit alt key, no boot menu ....... What should I do? Or would apple store help me restore the OS?
Bae, take a look at this video. You need to hold down the Power button on the new apple silicon macs to get into recovery. This will allow you to click your new Big Sur USB bootable installer. ruclips.net/video/_jkbHKqOJsY/видео.html
@@Mr.Macintosh Thanks I googled it out, but I don't have recovery partition anymore, I installed a copy of big sur onto a external ssd, then I formated the whole internal disk.... Now I can run big sur from the usb ssd, but I can't install big sur back onto the internal ssd, during the installation, after select target partition, installer would say "no users available for authorization" .... I guess I just have to wait and see how others fix this problem... :(
@@Mr.Macintosh Hi just to say thank u I followed your guide about DFU mode and now my 2020 m1 mac mini is back to run!! I restored m1 mini with my 2011 mac mini with patched catalina and apple configurator 2. Thank god I could still install patched catalina onto my old mini.
mrmacintosh.com/restore-macos-firmware-on-an-apple-silicon-mac-boot-to-dfu-mode/
Today, I tried USB installet, online download, Terminal Download, everything right in front of the an Apple Genius. But all failed.
Now the laptop is in their hand. I wish I had bought it from the Apple Store. In that case, I could just return the laptop and buy a new one there.
What a bummer Eason. Hopefully they will be able to fix it really soon for you!
Dang, I bet if I take my m1 mba to the apple store they won’t be able to fix it either, and i bought from bestbuy so i cannot even refund it
@@sonicgirl3582 Actually, I got it back from the Apple Store the 2nd day.
They just fixed it, re-installed the system
you are the best!!! liked and subscribed! this fixes also "Computer account creation failed"
Glad it helped Hazher!!
Thank you soo much you are amazing!!!!!! 😍 Just booted the mac .... couldn't have done without you.
Glad I could help Joel!
thank you sir, you're a blessing
What if there is no option to reset password as it has been deleted already? is there any other codes that i can use in the terminal to proceed?
My GOSH! You saved me big time!! Almost go back to Apple store! Thank you so much! Subscribed!!
The steps you showed on the video, worked for me. I could finish the install and you saved my laptop. Thanks a lot man. Ps. Its the Macbook Air M1 base model
Awesome news Cengiz, I'm glad you got your MBAir back up and running again!
What problem were u having before? the “an error occured preparing the update. failed to personalize the software update. please try again “ ?? cause that’s what’s happening to me and i don’t have another mac to fix this :(
@@sonicgirl3582 Did you view the video ? Mr. Macintosh explained everything in this video for people like you who don't have another mac. I'm still waiting for our MBair to return from the store.
@Bart Vranken - I watched the video and followed step by step but when I got to retitling the “untitled” to “Macintosh HD” i still had the “Macintosh HD” but when I went to click on it, it says “not mounted”. I am scared that I messed it up even more. I’m so frustrated:(
UPDATE: I ended up shutting down and closing laptop after being at it for hours. Came back to try again step by step and this time I now had an “untiltled” tab which then allowed me to rename it and finish the steps and allowed for a successful installation of macOS Big Sur :)
Waiting if it worked for my macbook air. My stupid ass deleted the OS trying to factory reset it. (I’m new to apple laptop) 🤦🏽♀️🤦🏽♀️😅😅. Hopefully it worked.
Its 2:00 AM In india and i am restless since 7 hours trying to fix this and then came across your video.Man you are a legend and a saviour.
Love from india🇮🇳
Thank you Vivek!!!
Bro what exactly problem u faced? I was on big sur 11.1 on mac air M1 and then i erased and reinstalled macos, but everytime it get stuck on "Create a computer account" Window while setup! It says 'the name you entered cant be used'
Looking forward for a reply
@@siddhantdhyani4541 i hope you get it resolved✌️
After using the Erase Mac option, my mac has been left in an even more unusable state since before trying it, with it needing to be revived by another Mac, not even loading into startup options without the restore message.
You just saved my life lol! Defff got a new sub! Thanks alot hero!
Glad I could help Fahed!!!!!
Hi Mr Macintosh! I have Big Slur 11.0.1 installed on my M1 MacBook Air. Will I get the error message you mentioned in this video? Please please please reply as I am really desperate!
It all depends on what you want to do. If you REMOVE the volume group you WILL get the error. If you only ERASE you might not get the error. If you follow the procedure to "ERASE MAC" you will be 100% ok for reinstall.
@@Mr.Macintosh thank you so much dude!
On mine, after erase mac instead of untiitled mine has DATA and MAC HD.
I’m so pissed. Have a MacBook Air 11.0.1 and getting this error no matter what I try booting from usb or built in recovery. I’m at a lose what to do. 😢
Happened to my big sur 11.6 when I tried updating to Monterey
I’m so done with Apple products right now. What a waste of my time.
having this issue on Ventura 13.2.1 (22D68)
when click erased , it will remove all data & application already install in mac ?
I got this error on Macbook Air M1 ... I Created a Bootable USB as advised by apple, and no result.
But the method at 5:30 of reset password / Erase Mac worked for me :)
what shud i do if mine is mac with intel chip, ive got this problem to, help me
What do i do if it says “There are no user on this volume to recover” :(
i have the same problem, did you succeed in the end?
@@saad2345 just went to apple store, they just used their mac to download the software g
9:10 it tells me "download failed" half way through downloading
You need to route download to hard drive in the string "cd/volumes/untitled
Just tried to update to Big Sur and I have 1 TB of data, macbook prob15, and it’s causing it to get stuck in a boot loop? It keeps going back to 29 mins download page then it goes to a target disk start up page and repeats, every time i shut it down...if i follow these steps in the video, will this erase my macbook clean?
Amber, is your mac encrypted with FV2 ? If so we are in a bad place. If not, all you need to do is clear some data off your hard drive so the installer can finish. You can boot it into target disk mode with another mac or delete some files in terminal with macOS recovery. I am working on an article and video for this now.
@@Mr.Macintosh i honestly have no idea, is there a easy way to figure out if it’s encrypted with FV2? And thank you so much for responding!!
Thank you 🙏 your video helped me 😉
Glad it helped LR!
This problem went away but now I get PKDownloadError 8 (this all came from an erase and install). Apparently this is from unable internet. However, my speeds check out fine but for some reason it times out when installing Big Sur. I tried the terminal, started off strong and got dial up speeds. I would love to know what got deleted by accident to avoid this happening in the future. Multiple calls with Apple Support and the "best" response I got was the firmware got deleted and they need to hook it up to a Mac with the OS already installed. Didn't even have the laptop one day.
Thanks a lot. It worked!
You're welcome Ayan!
I followed the normal instructions and got the normal error message near the end. I could not use the DFU mode as my MBA kept asking for my apple id and password. In the end I tried this method I still had to enter my apple id as it kept saying the MBA was linked to an apple ID I needed that to get into the utility menu. I erased the the untitled volumn and renamed it, just hoping when BigSur installs its a clean machine as I am returning it. If not, do you have any suggestions how I can get my Apple ID off it?
Paineys, as long as the system is not activation locked you should still be able to erase it. DFU Restore should still work and will let you do the restore.
@@Mr.Macintosh I could not do a DFU restore, it would not connect!
After I started in restore mode I only got the gear wheel, no Disk icon just a spinning wheel, in the end I clicked on the gear wheel and it said the machine was locked to an apple id and requested me to enter it and my password. Once I done this I saw that the recovery assistant menu options was there. I tried the terminal reset but that didn't work! I then tried the erase option, that worked, then went into disk utility and erased and renamed as per your video and then installed BigSur ....phew it finally worked, I was getting concerned but finally got there.... friggin nightmare!
still cannot login into my MAacbook Pro M1 chip
I have mac pro mid 2014 13’’ will it work?
So if we do a clean install with 11.1 via the internet recovery are we good to go now?
Matthew, it's possible but that's why I have to offer multiple ways to do this as the USB installer way works for some but others need to run the "Erase Mac" way.
@@Mr.Macintosh So if you are downloading 11.1 via internet recovery, after erasing the Macintosh HD, you should be good.
I didn’t have a bootable flash drive that was big enough so I had to resort to the second method which worked for me. Follow the instructions exactly as mentioned here in the video and it should works for you. My screen shows Big Sur Beta Downloading 1hr 1min remaining. Thank you
MacBook Pro 512 GB 8GB M1
Awesome Nick! I'm glad that you have big sur installing again!!!
My issue now is safari is still pulling the Big Sur beta version and I want 11.0.1. After I logged in, I deleted the beta profile and now I’m going to repeat the steps and see if downloads the non beta version of Big Sur.
Bro i owe you, you don't know but you're god damn insane and thankyou so very much. xoxo
Thank you iDevice Stash!!!!
Well....it worked, specifically the option were You click erase this Mac I am very grateful thank you so much you have just made my day!
Glad I could help ikea48!!!
Hat worked , thanks a lot for the video !
I have directly used the second method shown due to not having a second Mac .
Had the update 11.01 already but the normal method didn’t work for before . Tried and failed before this video over 3 times .
Glad it helped Christos!
Another winner! Thank you !
Work perfectly!!! Thank you SIR you are the best!
Please help, it's not working. I installed the beta but want to downgrade to 11.0.1. My machine continues to believe it's running 11.1 beta. I followed all the steps, and when I got to the end to install the 11.0.1 on from my bootable drive, I got the error message, "This copy of the macOS Big Sur installer application is too old to be opened on this version of macOS." When I copied and pasted the long terminal command, I got error messages inside Terminal before I hit return. The code was divided into several lines, each preceded by "-bash_3.2#" in terminal. It's saying that it's unable to find the file directory. What do I do? I literally cannot get into my Mac because the original drive was deleted and I can't install the bootable.
Hello Lyubomir, just to be sure.. you upgraded to 11.1 beta correct? Now you want to downgrade back to 11.0.1 final/production version?
@@Mr.Macintosh Yes, that’s correct. I signed up for the beta, downloaded it, had performance issues , and now want to downgrade to the fast factory software. 11.0.1 was the so-called shipping software. However, the downloaded bootable may be 11.0.2. That doesn’t matter.
@@Mr.Macintosh I should add, I have unenrolled from the beta through the proper channels under the direction of Apple Support. Neither the engineers nor the senior advisers was able to do anything. I’m scheduled for a Genius appointment on Monday but am trying to avoid it by solving this earlier
Thank you so very much!
Hi macintosh . I followed the same instructions But i get 3 Options :
macOS base System
Data
Macintosh HD
I clicked all of them and I get the same message : ( There are no users on this volume to recover )
please help me
Thanks
Sir you are god!! Thanku so much.. You literally saved me.. Cant thank u enough. U got a new sub 😁
Happy to help Siddhant thank you!!!
Now this is some great stuff. It worked. Thank youu
You're welcome Sadaat!
click next but fan spinning fast 😅
Thanks so much for this , sorted me right up and added to our KB !
Glad it helped Dave!
I'm having this "failed to personalize" error message while attempting to upgrade 11.6.1 to 11.6.2.
How does this solution work if the re-install option in Big Sur 11.6.1 recovery mode is to install Monterey and not Big Sur? Which Big Sur update changed the re-install from Big Sur to Monterey?? I suppose you can't re-install from recovery and have to create a bootable Big Sur 11.6.2 installer instead.
Thanks!!! You save me 🙃
Happy to help John!!!
I have tried using terminal and typed resetpassword , but I get " could not verify credentials because directory server does not support the requested authentication method". Any ideas ?
InfmszPoze, are you using a directory server like active directory?
I typed "resetpassword" and then it let me choose 3 volumes to recover (Macintosh HD, Data and macOS Base System). I choose all of the volumes, but it said: "There are no users on this volume to recover". What can I do for it?
Please kindly help me
Aung, I am going to attempt to reproduce this issue. Are you on 11.0.1 ?
@@Mr.Macintosh yes. I am on 11.0.1.
I have the same issue please is there any fix
Ok so when it shows you the 3 volumes you don’t need to do anything but simply click the top left corner and click on erase mac.
YOU LITERALLY SAVED MY LIFE !!! messed up my mac on christmas day, thanks so much. Subscribed !!
Glad I could help Leah-Marie!!! Merry Christmas!
Thank you so much! You are my hero! 😭
Glad I could help Thuan!!!
@@Mr.Macintosh Yeah I returned my MBA to Best Buy to get the base model, but I didn’t have time to reinstalled the MacOs. The Geek Squad asked me ridiculous 150$ for reinstalling, otherwise they wouldn’t accept the return. I decide to bring home and do it myself and got stuck. Luckily I got your help. I just tell my story to let you know how much I appreciate your help, of course worth much more than 150 bucks. Thanks a lot again! 😁
Mine says “an error occurred while applying the software update” and nothing is working. I
I can’t even get my Mac back to normal. It will just try to restart the update when I’d I try to turn it off or restart my iMac. Then it will just go back to the updating, keep going till it says about 22 min left on it, then say the same thing which is “an error occurred while applying the software update” any fix?
Thank you !!! It worked .. liked and subscribed.
Thank you Ankur!
Thanks a million! It worked 👏🏼
Thank you so much for putting in the time and effort, currently reinstalling macOS
Fingers crossed it’ll work this time
I hope it worked Ashley!!!
@@Mr.Macintosh It did and thank you so much. You have a new subscriber 👍
I would of subbed anyway 😂
My Mac constantly fails to activate. Now I’m stuck. I’m now even more desperate
Did you install Sequoia Beta 8 ?
@@Mr.Macintosh No, the reason I followed this tutorial, is because my MacBook did not seem to want to update anymore. It kept saying Failed to prepare. Now I erased my Mac accordingly. It doesn’t want to activate. Once I was connected to the internet, it kept saying “failed to activate device”. Very frustrating
Does work on ventura?