'I want my money back:' Another USAA member says he lost thousands to bank fraud
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- Опубликовано: 27 май 2024
- Bank fraud is an unfortunate fact of life these days. Here at home, after our report focusing on a victim of bank fraud at USAA aired in February, more members have come forward. bit.ly/3JNpzRa
This news didn’t inform how the scam was done. That would be the most important part of the story, how the scam was facilitated in the first place.
I did not hear that the money was gone because of a scam. It was bank error. The bank took the money. The same thing happened a few years back with Bank Of America oh and Wellsfargo was in the news as well but their situation was more complicated something having to do with Mortgage Loans.
These people should have been able to get their money back immediately without having to take it to the local news.
So much for caring about Veterans!
I bet he got one of those fake viruses on his computer and called the scammers in India. They need to tell the whole story!! This is why boomers don’t need a smartphone or a computer!!
I suggest everyone exit USAA. We have had nothing but trouble and stalling after the death of two family members. Still in probate after 3 years because they will not respond with requested information. Not a place to park ANY money!
I quit them years ago.
Damn. I’ve had them for 12years now. My parents served and I’ve had my account since high school.
Used have good CD rates
USAA didn’t want to pay for my flood damaged walls.
Yeah, they realyl have not been good for like a decade now. They were good in like the 80's.
USAA is not the same like it was before they don’t take care of their members like before things have changed a lot
Why can't the bank identify where the funds were transferred to?
Scammers use offshore accounts
When USAA transferred the money without authorization of its customers, USAA is the one at fault. Therefore, USAA must give the money back to the customers no matter USAA can get the money back from the scammers or not.
Inside job
Incompetence of their employees, what else?
@@xana5649 and why would a bank transfer to an offshore account without at least checking with the account holder via a known method (known phone, known address)
They can't help these veterans, but they have plenty of money to put Gronk in their tv commercials.
Who has never served a day in the military
I have a rather unusual method of judging companies. The more advertising on TV and Video, the worse the company! Find a company that does not advertise and you will be happy.
Somebody should file a class action lawsuit
Try not to go class, it will only result on pennies on the dollar or even on the 100$. even then you may wind up with less that even if win.
USAA is a peice of crap between the bank accounts and the insurance rates rising. To where you have to sue them to even get them to pay for insurance claims. We left them and havnt been happier. Been with them for 35 years.
Its a new business model these companies are using.
2023 was the first year USAA lost money. They’re scrambling to raise fees to make up those losses and prevent losses for 2024.
With interest rates paying higher to invest cash or to keep in other platforms (Robinhood, for example), it’s beneficial to keep cash away from banks.
This is freaking out banks as they are facing extinctions.
@MartinD9999 but at what expense? The customer who made them who they are.When we see they are hurting us we leave for better banks like Navy Federal.
Same. They don’t wanna pay my flood claim with an appropriate disbursement .
@@K42023 get a lawyer works or contact media.
I am a veteran, and have been a USAA customer for almost 15 years. The culture and service at USAA has degraded enormously! I transferred all my direct deposits, and 95% of my funds in checking. To the largest military credit union in the U.S. This segment enormously confirms, that I made the right decision!
Yes, I have noticed that decline too. What military credit union did you switch to? I may switch too.
@@terry_willis NFCU. Navy Federal.
A bank employee or employees are stealing the depositors money.
How do you know?
I agree. Almost all of these bank frauds are inside jobs I just have to believe. Too often the scammer knows the account numbers and balance. While there can be other reasons, by far the most logical explanation is employees of the bank committing the fraud.
🤣 The most logical explanation is the data that’s been hacked from other platforms like health, insurance, companies, banks, insurance, etc., because bank account numbers are listed on there.
Well it's easy to know when a bank is stealing or its employees. When you have to get a new card and it's being sent to you and that card which is not suppose to be active untill you activate it is either used the number prior to you receiving it or you've never used it same day as they send it out. We literly got a lawyer and to this day we are not privy to what happoned but we do know it was. In house theft. Yes it happens allot more then they want to admit.
Of they are using their debut cards which can be scanned. Been going on for years. Don't ever use a debit card
Last year USAA posted a $1.3 BILLION loss, the first time it's posted a loss in the 102 years since it was founded. They've also been laying off 100's of employees. Something is going on there. It's my bank, and I'm starting to get nervous about my money with them.
They now have a D- rating on Weiss Bank Ratings ... sad
@@lauriivey7801😬😬😬
this use to be a great institution. Sad to read they are like the rest now
They're willing to help only when you go to the media. How sad.
It's emotional for you. "Why?" The stupidity of these reporters' questions never ceases to amaze me.
They got their money back, did they not?
I am a veteran & this happened to me in March! I am still trying to get my money back! 🤬
USAA has been really jacking up their Insurance rates. Dropped my homeowners with them last year for increasing my home insurance by 50% in one year. Now their auto insurance rates are getting high but I've heard all insurance companies are doing that. They never should have gone into banking. It was just a greedy move. Very similar to AIG back in 2008. Just greed and disdain for their customers.
Shop around fir better car insurance rates too
I did and I saved money
I did, is well. Rate increased more than 50%. I shopped for a while!!…best rates were with AAA..less than my previous policy..😠. Somebody’s gotta pay, for all this mayhem…
Ours went from 1200 in 2022 to 1500 in 2023 to 2400 in 2024. They are crooks. Our escrow paid it before we could stop them. But it's our last year with them. I can't imagine how many $$$$ we have given them between 3 autos and a house in 35 years. And then IF something ever happens you literly will need to sue them as other comments have said.
If he reported the problem, it seems to me the bank should be liable. After he contacted the right department.
My husband and I was scammed twice last year, totaling losses over $550k. It was a lengthy process involving federal intervention to get our money back. We need more people like Retrievebackteam taking a stand against these criminals. Much love and support from California.
There is immense pain in losing a large amount of money but to garner courage to speak about it says a lot about the person’s great character.
I got scammed out of my retirement money but I was new to it. thanks for sharing will definitely get in touch with them
Sorry about that, just don't understand how so many human beings can be so heartless to people like that
The calls coming from inside the house. I once went into a usaa call center for work. Very next day, my cc was charged. It's almost like an employee sold me info to someone in France. I obviously got the money back because i can't go from here to France and back in less than 19 hours.
Lol I agree and had that happen to me in Australian. I am in the usa and well I was in the field that whole week. Trust me, it was not a *deployment*. I had to fight like he'll to get my 5k back. They said I bought something IN PERSON*** UMM yeah I had a whole chain behind me for that.
I am a retired Special Agent / Criminal Tax Investigator. The financial entities have the IT Systems to cease the thefts and trace the transactions in detail. It is the stupid mamagement and stupid staff.
@@user-go2st5fi9w It is bankster behavior. If a citizen puts money in a FDIC institution to keep money safe, then the institution is responsible for keeping the money safe. Our “technology communications” being used by thieves needs to be shut down, if the banks cannot perform their legal duty to safeguard our money. Bank small, bank local, never use online banking at all.
A bank is supposed to keep your money save, not give it away?
Damn shame it takes a news station to to help these veterans! Do better USAA
In the UK they have a law that requires banks to reimburse victims of bank fraud. Why don't we have that kind of law here ? ? ?
Because we don't have a nanny state
Usually someone close to the family, or has been inside their car or home and gotten access to their bank accounts. Keep your bank account information locked up, don't leave it laying around the house or keep it in your cars.
I had bank fraud committed against me
I used my bank card to buy groceries, not knowing there was a skimmer on the terminal
Fortunately, my bank caught it and notified me
@@emilyfeagin2673 That recently happened to my son and his wife, they use Navy Federal, it took a while to get their money back, not sure if they got it all back yet or not.
I was told by 2 bank managers and 1 credit union manager that its not their job to protect us the consumer, why i dont miss with banks if I can help it.
Very very true!
That's BS on their part, my Credit Union has stepped up several times to protect us, and family members. They can do things to protect you, someone is just being lazy.
Where do you keep your money?
@@teenahweenah2608 40 hrs plus pays for the lights and a roof and food every now and again movies ...lol not much left to bank
You have to be the one who keeps an eye out on everything. You have to call repeatedly. Lock your cards. Never give out your information.
What is going on with USAA? As a 24 year member I would also like to know because this is disturbing. I have already had two claims denied from homeowners policy and had to pay all the pocket for my roof and damage to my home because of drain pipe leak under my home. I also feel like USAA is not taking care of its members the way it used to by wiggling out of taking care of members by the wording in their policy. I’m not sure if it’s the CEO or whoever is in charge, but why is so much negative stuff popping up? If I continue to hear more negative stuff about USAA I’m considering pulling all of my stuff out and going to local credit unions and other insurance agencies for business.
Why wait! Why not make the move now!
Wish the reporter had said something about how these things happened or what exactly was happening other than money was transferred out.
USAA sucks. Back in 1994 I spent 1 hour on the phone to get a quote for auto insurance. At the end of the call. They asked my rank. I was enlisted. They were snobby and said. “ We only accept officers”. Years later they realized the number of enlisted and went for the money…
It was always for commissioned officers, cadets, and their families until the late 1990's or so. When they started to accept enlisted personnel that is when the quality went dow; due to increased customer volume and not a dig at enlisted personnel. At some point around 2010 or so, anyone with an honorable discharge regardless of rank can apply for USAA insurance. USAA was originally started by Army officers, for officers as they were considered at the time a better risk. I don't think any other major bank or insurance company is any better or worse. I think for retail banking, a good credit union is a great alternative.
Ok, now I won't be doing business with that bank.
Pacific marine credit union didn't do much to help me out when my roommate (NCIS also didn't do anything legal against him) was caught stealing my money using my ATM card.
We had pictures and everything and yet they all said they still couldn't tell it was him.
Omfg, pmcu gave all but about $50 coz its an incompetence charge. Wtf. Navy federal credit union did a lot better. They refunded all. As soon as i got out of the marines, i closed both bank accounts and I've moved on.
Yall please check your balance daily. I do it when im having breakfast. I wait for my cereal to soften, in that time it takes only 3 minutes to confirm and rest my nerves...
in my experience, you have to file suit against USAA before you can get them to do anything.
Now one of the big problems with these banks is that they’re allowing their employees to work from their home. That’s a huge no-no, especially for institutions financial institutions. That’s a huge no-no. You don’t want any financial institutions to be able to work from their house with your information.
that's not how IT security works at all. insider threats happen because bad people are hired. you clearly don't even understand how work from home functions. when there is privileged information, there's an audit log of who accesses it. if you're suggesting work from home people are stealing this info, it would be very easy to tell who had access to this info...the exact same way Target can tell when an employee is skimming a cash register. no, what most likely happened is these people had their information stolen in a hack and slowly passed around.
please stop speaking on IT security. you aren't qualified and must have not realized it until now.
Why? Employees work on company computers. They use encrypted software just like when they are in office. They have access to the same information whether in office or at home. Once logged on to the company server their work is monitored just like it is in office.If they are going to steal information there’s no reason to assume it’s easier to steal working from home than it is working in office. There’s been no evidence to suggest that an employee is the culprit. It’s more logical to assume that the person’s information was compromised by their own online behavior or credit card use. That said, IME most banks drag their feet and stall to avoid repaying their member’s money when stolen.
@@tommcfadden5232 true that is true. However the can have a clone computer and do as they wish. Plus they can inform friends on f the names and bank account details and go from there.
@@tommcfadden5232 Usaa can hire me train me and give me Usaa computer to work from home. I can deplete anyone’s bank accounts and they would never know who it was.
John, Agreed
I have been with USAA since 1991. I have noticed a decline in service quality in recent years. Luckily, I’ve had no issues with banking but, one insurance adjuster was talking to me from his home and I could hear a child crying and a dog barking in the background. Needless to say that claim took a month to resolve. Another employee didn’t feel like working and told me she’d mail me the forms to fill out. When I said I’ve never had that done before, she was then able to help and complete the transaction in ten minutes on the phone.
USAA has become horrid! I've closed my accounts.
Lock account and put daily withdrawal limits
Class action lawsuit
THIS SHIT HAS BEEN GOING ON FOR YEARS FOR THE PAST 12 YEARS IT BEEN GOING ON
l appreciate the knowledge you've provided. But this administration has putting so many families into difficult situations, I pray for our country, we need compassion for the American my country.
Things are getting worse these days, if you don't find a way to multiply your income, you might wake up one day to realize you did not mean well for your family
It really isn't about how much you save, it's about how you manage your money. Whether you work to earn income or invest, it still boils down to you
Money is an issue that everyone has for a better and luxurious life, life was hard for me until I started trading in cryptocurrency and am now earning
*Good to know. I dealt with crypto last year in Robinhood , tried some index but didn’t take it out so I lost it by the end. Any consistent strategies, anyone pls?*
investment is the key to sustaining your financial longevity but venturing into any legit investment or business without a proper guidance of an expert can lead to great loss too.
Get a attorney and sue usaa
Hiring an attorney cost lots of money. That's something a bank fraud victim doesn't have.
Hiring an attorney cannot guarantee result.
Expose the bank fraud by contacting TV stations that are interested in telling the story. It has a better chance of of helping people to get their money back. Banks hate bad publicity.
As I was posting comments on RUclips, my phone rang several times. It was the scammers calling from India trying to steal my money with different scams. They have very strong Indian accent or the English was computer generated. One of them pretended to offer me refund for over change in my electricity bill. The scammer hung up when I asked him for the phone number of his "company".
I wonder if RUclips has anything to do with those phone scammers. I will not be surprised if it has because I have obtained definite proof that RUclips was involved in an e-bike scam advertised on RUclips.
Dont answer the calls @@simon6071
I’ve never banked with them, but I never would solely on their commercials. They pat themselves on the back more than any institution I’ve ever seen. Where are the best we’re the best we’re the best blah blah blah.
and I say....''Patriot Act'' and all of a sudden veterens act like theyre deaf.
Yeah that's why I would not join the USAA membership plan.
Banks are getting sloppy on their security
Time to switch to Navy Federal Credit Union!
Exactly!!!!!!
Did that years ago!!!!!!!!
Been NFCU member since childhood. Not the best for mortgage servicing, but everything else is great.
They don't seem to upset 😭.
Something's fishy going on!! Just bank with a reputable Bank people..
They're crying. Are you special needs?
From Baltimore, THANK YOU KABB FOX for helping these people!!! Thank you!!!!❤❤❤
USAA should replace this mans money... They have a responsibility to guard your accounts... Maybe everyone should pull their money out of this institution and teach them a lesson in management...
Yes . But then the ban would collapse
Happy Roberto recouped his $. Though I hope he decides to split it at NavyFed and/or a 3rd bank vs having everything in 1 basket.
So, where was the money going?
They know but they will just give it back and we will never hear how it happened
Their pockets of course. Sad to say but veterans a small few can be curupt
I got an account with USAA, and will change my account now. I was banking with them since 2009. Not anymore.
Sue USAA
Avoid banks as much as possible
Pull your money out at one time and see how fast they move
Remarkable job, Grind Techiei -I'm delighted you're out there fighting these jerks. We must do everything possible to protect the elderly and the general public from these vile con artists! You deserve it!! Big up, brother, you deserve the Nobel Peace Prize for keeping us safe.
Should bank with local credit union and leave these crooked big banks alone.
How does this happen?
Nothing will change unless the government takes action to make them do better and tougher penalties on fraud
Like most large institutions, as they get larger they forget who and what they started for,especially veterans and their families, sadly.
Folks never leave your cash a large amount in a checking account put it in a savings account that doesn’t have overdraft protection to the checking account that way if they do drain your checking your savings is spared have notifications lock all cards you are not using at the moment as well through your phone app hope this helps and never store all your cash in one spot!
These "stories" are left unexplained. I don't believe there is not some family member or other I.D. compromise going on. Where did the money go? Obviously the bank had evidence that the individual initiated and authorized the transactions. Theft from an account does not "just happen" at random in the ether with all of today's safeguards. I've been with USAA for decades and had only exceptional customer service -- THE best in the nation. It's the only honestly-run credit card in the U.S.
Agree. We can’t even tell what happened in this case.
At this point they need to make sure it's not internal
Can’t trust bank anymore . Save your money at home is better.
The bank fails customers and the customer is left holding the bag. How TF is this OK?
Just want to let *Grind Techiei* on the internet know that, as a 29 yr old veteran in computer science, you guys rock. Thank you so much for helping these scammed folks keep their hard earned savings. God Bless you for looking out for us all.
I worked there in Fraud department was a joke no order there just everyone trying to move up to management
ONE BANK...NAVY FEDERAL!!!!!
Why??? What a stupid question
THEY want to make it as hard as possible so that way you will quit trying. That is one of their tricks.
Can’t they see who transferred the money the is address and where it was transferred to.
A class action lawsuit is needed.
Though one may not be targeted, one should still be alert to what's happening with their account. Most criminals will just take a small amount, just to see if people are paying attention to their accounts. If they took something small from the account and the person didn't do anything, they will be back to take a greater amount. I had someone charge to my account, 10.00 dollars for a program I used about 10 years ago.
USAA insurance sucks too. I filed a claim to fix my roof and what they paid didn't even approach the deductible. Bunch of cheapskates.
I lost money in Bank of America.and " investigation" was done and I was told it was a transaction initiated by me therefore there was nothing else to do
Congratulations, you've outdone yourself. This video is one of the most impressive one-punch recovery moves I've seen in a while: the coding, the clickbait, the references from other channels/people... *Grind Techiei* just knows an opportunity to recover lost money when he sees one.
Bitcoin, self custody. I would suggest Tamgem or something similar. You NEED the card to make any transactions. Pretty much impossible for fraud unless you give them the money. Banks are becoming obsolete. Please educate yourself and protect you assets.
Human Federal Credit Union formally SACU and Generation FCU is by far the best CU's in San Antonio.
A news article from a couple weeks ago said that USAA was using a third party customer service center whose employees were stealing from their (USAA’s) customers
CLOSED ALL BANK ACCOUNTS
I’ve worked with USAA for 4 years….ive been surprised at times how badly they treat their customers. Not going into specifics but I’d switch banks.
Most rich people stay rich by spending like the poor and investing without stopping then most poor people stay poor by spending like the rich yet not investing like the rich but impressing them
Exactly! My grandparents were so frugal but they had a TON of money on both sides. I remember my grandfather telling me "you want to make money while you sleep." And I guess that attitude passed down to my dad (RIP), because I remember going to his house one day and I had bought something I really liked, so I wanted to show it to him. So I said "Look at this!
Isn't it cute? It was on sale...I saved 50%!" My dad replied "Well, if you're spending, you're not saving." Obviously I had no retort, and that has always stuck with me.
Saving and investing wisely while prioritizing necessities and a few small luxuries in relation to one's total assets is a great approach. It helps ensure financial stability and I my for the enjoyment of life's little pleasures without compromising long-term financial goals. It's all about finding a balance that works for you!
very true, a huge part of my portfolio growth has come during this bear market. I've been able to scale from $180K to $572K in a short period of time.
How do you do that? I'm interested
Thanks to my co-worker (Alex) who suggested
Ms Angela Christine Derle.
“This is going to be on everywhere in the entire country!!!!…I’ve been going through this in lakeland,Florida for 2 years now!!”
Shame on USAA and the other banks
She needs to sue for interest and damages for being without her funds for that long.
Listen to this one up here in Canada.I'm with one of the 5 big banks and my accounts there are electronic which means a scammer can tap in with a phone sim swap it happens daily. So Being retired and looking at crashing $ 300,000 I went to another old account that my mother inlaw and wife had together until my mother inlaws 2022 death.I talk to the banker about a safe place to stash money that isn't electronic.He then tries to get me to make that 50 year old account modern and elctronic ??? I said are you kidding and then when 300,000. is missing will you pay me back.NO !! he shook his head. This is not a cgood time in history to be electronic as the banks don't care about your security !!
Who, what, where, when and how?
I dissolved my relationship with USAA in 2020 when they refused to insure my new home after saying they would do it, leaving me to scramble. I had been a member for over 30 years. They couldn't have cared less. GOOD RIDDANCE.
They got me three times. I don't buy anything online anymore. I don't leave money in the bank ever !
Asaa is the worst
I had an unauthorized withdraw on my account. A bit of paperwork on my part and it was resolved in weeks.
Truly GrindTechiei is the exact type of hero that the world needs right now. Not all heroes wear capes. Thank you for saving so many people from being scammed and exposing who the scammers really are,
So much helping combat vets
Not every veteran is a combat vet such as myself 1980-2005.
Financial institutions will ALWAYS put the money ahead of the victim. They will ALWAYS make up excuse after excuse to not make a person whole
Knowing that he played a pivotal role in many of our refunds is absolutely remarkable. *Grind Techiei* unwavering dedication and tireless efforts helping the vulnerable’s in this space have earned them the trust and admiration of countless individuals.s
Thanks so much for exposing scammers... They are a plague to this world and what you are doing is admirable and amazing! *GrindTechiei* I'm your big fan.
This shouldn't happen.
Sorry to hear this is happening. Credit Union is the best way to go. 25+ years since I've retired from the Navy.
SOUNDS LIKE AN INSIDE JOB🤔 & TO THINK I ALMOST CHOSE THEM AS MY FINANCIAL INSTITUTION.
Way to stir the pot, get everybody excited but don't tell anybody how or what happened.??? Just as bad as the criminal hoof took the money
Just hearing about all this (after seeing this video).. WHaT THEeee?!?.. When I 1st opened my accnt w/them 24yrs ago, I was having problems w/deposits.. So I decided to only keep no more than $20s in the accnt. I’ve been using them for car insurance BUT they recently (pretty much overnight) increased the monthly rate literally TRIPLING the amount.. and that’s with no accidents, no tickets, no claims whatsoever-so-ever. I’m a 100% permanent disabled veteran. I live on a fixed budget and every penny is VERY serious to me.. I’m DONE with this company after seeing this video.. REALLY FReaKeD OUT doing ANY business with them… DaaaYuuuMm
Navy Federal Credit Union does the same thing. It is assumed it won't be a problem that you won't fight back in court. Fight back! 😊
these ads are so BS!! no woman would want to pay for a dinner tab!! hahahahaa!!