It's funny, if I steal from a company, it's a "police matter." If a company steals from me, it's a "civil matter." Edit: for those in the comments, I don't steal, and don't condone theft, as a thief is one of the lowest forms of scumbags that walk the planet imo. I'm just pointing out the bs of the "just-us," system.
@@sd8023 Items were supposed to be half off the day after Christmas at Wal-Mart I paid for a few items at the self-check out & they rang up FULL PRICE! My mom works at the store & I had her take every item back for me the following day that didn't ring up half price! Then the next day my mom said the item did ring up half price. SHOULD HAVE BEEN LOWERED THE DAY I BOUGHT IT!!!!!!!!!!!
Please direct ALL your anger towards the executives making the decisions. The local level employees are NOT to blame, they're just as much victims as you and are underpaid and overworked and used as a shield for taking the blame.
They still willingly participate in what they know is happening. There is a dude named no dangles that keeps having my response to him deleted. He can't handle the truth apparently. JG Wentworth has started reporting my comments too. He thinks he knows how to debate and is smarter than everyone else. grayrecluse is another one that can't handle the truth and repeatedly reports my comments. That's called censoring free speech.
@@jasonellis2546 And in other places the only option is selling crack on a corner, but those kids are not given a pass. And a corner slinger makes about... minimum wage as well.
My mother worked at Dollar General for many years. She broke her leg at work and wouldn't let her take time off to heal. They wouldn't even let her sit down because of a no sitting policy. Evil company.
Sounds like your mother had a lawsuit (maybe still does) on her hands. If she had a doctor's note saying she's to be allowed to sit, they're not legally allowed to go against that.
@@KVixen she had a doctor's note and all they did was give her 2 extra 15 minute breaks that she had to clock out for. I told her to sue but she was terrified of losing her job and being stuck with legal fees.
I’m a former store manager of Dollar General (2017). It was one of the worst employment years of my life. Everything I heard in this video is absolutely true, but it goes even further and deeper. As the manager, I was given such a limited amount of crew hours per week that there was simply NO way to have enough staff in the store to properly run it. The stock trucks would run every Thursday without a fail. As per my district manager, “they come on Thursday. If all of last weeks stock is out, it’s coming on Thursday. If it isn’t, it’s coming on Thursday. If you’re ready for it, it’s coming on Thursday. If you’re not ready, it’s coming on Thursday. If you have enough people to work it, Thursday. Not enough people to work it, Thursday. So I’d advise you to be ready because the stock room can only hold so much and that truck is being dropped off every Thursday whether you’re ready or not.” Ever been in a DG and there’s stock and that huge metal “rolltainers” out on the floor, blocking the aisles? That’s why. They don’t allow you to hire enough staff or give them enough hours to put away all the stock, and that district manager wasn’t lying. It’s coming every week. Period. And if you tell them “I don’t enough hours to put people on the schedule to get this out, the answer is simple: “that’s why we pay you salary. YOU put it up.”. Which is why I was regularly working 80+ hour weeks. Beyond that, you had their “penny savers” club. They will announce online that they have a number (often a high number) of out of date stock that simply has to go today, so it’s been marked down to 1 penny. So, of course, everyone rushes to DG to get the penny items. What those folks don’t know is that and hour or more before they did that, they call the local DG managers and tell them to take all those penny items and move them to the back stock room and then to the dumpster that night. Why? To get people in the store so that they’ll inevitably buy more expensive things. But why throw the stuff out? Why the bait and switch? Because they’d rather throw it away then give to their customers for a penny. That’s why. Dollar General is a cesspool of scams, corruption, lies, doublespeak, overworked, underpaid employees, and manipulation both of their staff and their customer base. Trash.
You do realize you’re entitled to overtime even though your salary. If the district manager said anything about it that’s what the labor boards are for.
This was my exact same experience as an assistant manager for dollar general. I thought it was just my store though I did not realize it was such a prevalent issue
As a former DG manager I can confirm everything in this video. I was not even allowed enough payroll budget to keep ONE person in the store for the time that the store was open. The store was open 15 hours per day. my budget allowed for 10 hours of coverage. Despicable company.
I used to be a keyholder at a DG in NJ. It was crashing and burning quickly. They fired almost all of us... I think the former store manager unalived himself over it all... It was definitely implied that he unalived himself by his relatives online when I decided to look him up a year later, and it would have been shortly after the great purge. If we'd just had one extra person on shift, we probably could have sorted it in a reasonable amount of time. Instead, we all got blamed for slowly falling apart under the stress and dismissed.
I worked for Dollar General for a little over 5 years and it was hands down the worst job and the absolute worst company I’ve ever worked for. I do encourage everyone to simply not shop at the store, but if you have to please remember to direct your anger towards the corporation and not the employees working at your specific location. Every single store is understaffed. Underpaid. They throw an insane amount of work at whoever does show up. I was routinely working open to close shifts with no days off, basically not stoping to eat. Never had any help. My district supervisor was an absolute asshole who would lie about needing “just one more week” of extra work and they’d get proper help but it never came. I got so fed up I told him that at some point responsibility falls up the chain of command not down. Since they didn’t have a store manager or assistant manager he needed to show up to fill in shifts and was told (and I quote) “he doesn’t run cash registers” and I’d just have to deal with it. A month later they fired me. Which as the absolute best thing that could have happened. I was so depressed working for that company that I honestly had suicidal thoughts. Not only do they need to be investigated for this pricing issue but the way they treat their employees absolutely needs to be addressed. Personally, I hope the whole chain goes bankrupt and closes.
As an ex general manager for dollar tree... I appreciate this 😁 Dang that's a lot of likes! I didn't get to say my piece! Shooo.. this person knows.. lmk I'll tell all secrets jack 🤝🤷🏼♀️🤣🤣🤣🤣🤣
I have seen what the employees go through. Most times one employee working the whole store putting up stock and running the register. Unbelievable how their employees are treated.
The few times I've entered a store it's been a shitshow with high prices - now they have pop shelf along with dollar tree - all horrible goods for the most part
That sounds awful. Really important point to remember the employees are the scapegoats for the people with the real power. Thx for sharing that. Very happy to hear it’s not part of your experience anymore!
@@LHLK-q2v without corporations you would still have jobs but your employer wouldn't be some corpo exec, small businesses would flourish and you would deal directly with your employer instead of some rep that doesn't care.
I agree with the concept that businesses themselves are people for the purposes of exercising rights. But I also completely agree that when the business knowingly breaks the law... the Owner or Owners or Board of Trustee's gets prosecuted and goes to jail for any convictions of crime against the company. I hate fines... they never work and only create "rent seeking" mentalities in bureaucrats.
A weak dollar can often signal an economic downturn, prompting me to consider the most effective strategies to protect my savings from inflation. Many people say that inflation erodes wealth, which makes me worried about my $200,000 in savings. As the dollar's value declines, I'm concerned about maintaining my money's purchasing power and exploring ways to hedge against these potential inflationary pressures.
The stock market is a way to hedge against inflation. Most notably amidst recession, investors need to understand where and how to allocate funds to hedge against inflation and still make profits.
You're right! I diversified my $400K portfolio across various markets with the help of my financial advisor, and I've been able to generate over $1.2 million in net profit from high dividend yield stocks, ETFs, and bonds during this downturn.
I worked at Dollar General for almost 3 years . The reason why this happens is because they have someone at the corporate office that changes prices via computer for every store they own . They send new pricing tags to the stores , but the employees can not keep up with the price changes . As often as they change some prices ,, they would need a full time employee at each store just doing price changes . I live in the sticks , 20 miles to the nearest city . There are 3 DG's between me and any city that I go to . All are understaffed, all are a mess , all have wrong pricing , All would be fined heavily if the fire marshal would bust them over the Americans With Disabilities Act because of how cluttered the aisles are .
Exactly this. Some people are commenting and blaming the employees as well as the corporate higher ups. Guarantee they've never worked retail for very long 😂
@@Joshua-ze6hdWell, that's assuming it's intentional. If it's 100% the case that they're just too understaffed, they still have a legal obligation to satisfy and have been negligent in doing so. The obvious answer would be to hire more help. Even if that help is there for just a couple days a week and literally all they do is make sure price tags stay updated. Alternatively, 1 store I worked at a couple years ago said that they were considering digital price tags which could be updated with a computer rather than having to do everything by hand.
@@Joshua-ze6hdI agree, I add as I shop and check my receipts. If it’s off, I bring it up on the spot . I’ve had to do this with Walmart, target as well as Publix …
If you steal you go to jail. If a corporation steals not only does it not go to jail but the people behind it don't go to jail and the company simply pays a fine that is already factored into the cost of doing business.
I was in a dollar general in Illinois last January & it was cold in the store. I asked the employee who was wearing a winter coat if the furnace was broken. She told me that it wasn't broken & that they controlled the thermostat from Texas! Unbelievable! This made me never come back. Why would you treat your employees like animals? Corporate greed?
Walmart is the same way. I worked at walmart for 3 years at night - this was from 2010-2013 so they were still open 24/7. At 10PM they turn the heat and a/c off.
Did y'all know DG is owned by Blackrock, Goldman Sacs, and a diverse mix of investors? But they can't pay their employees minimum wage! They open up new stores at a RAPID RATE because payback time is quick. Allowing them to expand faster than any other retailer. They need to be investigated! Starting pay is about 9.75 an hour on average that's over 51% BELOW poverty. It's disgusting.
My wife was a manager at DG. It was a terrible company to work for. I am not against companies making a lot of money, but this place truly does take advantage of their employees and the public.
AGREE THE 1 NEAR ME CANT KEEP EMPLOYEES. THERE IS ALLOWING SOME1 NEW WORKING & THEY R ALWAYS LOOKING 4 HELP. I KNEW SOME1 WHO WORKED THERE & SAID THEY TREATED THEM HORRIBLY SO THEY QUIT
My friend worked 15 years at Dollar General. She made one mistake when handling the cash register, (she accidentally was missing 20 dollars,) and they fired her on the spot. She offered to give them 20 dollars. They refused. That was the only mistake she ever made in 15 years. Because they did that to my friend, I refuse to shop there. 😤
For a manager, $20 is a suspiciously round number, typically when mistakes are made it doesn't end in 00.s and isn't $20. You give back a dollar or two too much, or come up short a few cents due to giving too many dimes or nickles. You don't accidentally give someone $20 too much in change, and if you are making that kind of mistake, the cash register isn't the place for you.
Massachusetts has an ITEM PRICING LAW that Prohibits Deceptive Pricing or Ringing up a Price different that that Displayed (and Prices must be Displayed). Among other penalties, It states if there is a Discrepancy between the price listed on the shelf or item and the price that it rings up: If the item costs more than $10 and rings up higher than the advertised price, $10 MUST BE DEDUCTED FROM THE PRICE. If the item cost less than $10 …The ITEM IS TO BE GIVEN AS FREE. Talk to your State Legislators!!!!
Michigan has a similar but different law I look forward to having things scanning incorrectly. I know I'm getting money back how can these states screw over their people this way
Every state I’ve been to does. You go to the marked price on the item at the shelf and then show that to the cashier. They’ll ring it up for the price on the shelf. TN definitely does as I lived there for years and had this issue with DG.
In Canada, if there are a price difference between a bill and a displayed price, the lowest price is charge plus a 10$ or 5% rebate. The rules must be displayed ta each check out stop or a huge fine is given. Having this law cost nothing and help little people.
Exactly, just like driving..if any business accumulates x amount of points by habitually violating a law you lose your driving privileges..if you behave and wait a year etc allow them to get a restricted license for a set probationary period.
Awesome! People fail to understand the power of the dollar, just imagine how we could crumble their world, by collectively not going to work for one day! The panic that would be set off would be insane! I am wanting to try to organize something of that nature. Strength in numbers. Make members of congress show their corruption. I know I must sound crazy, I am just tired of how our system is failing the many for the few, It seems like we are headed to a dystopian future. I don't have any kids, but I know that isn't a future good for anyone.
@@MarcPagan it would be a waste of time. The boxes in the aisles and poor treatment of employees is not a bug, it is a feature. It is part of the business plan of Dollar General.
Sadly, I agree with your point. But, complaining to an AG if there's a real crime, like charging more than the price stickered, can't hurt :)@@robkoper841
Well, after reading this I choose to no longer give them my business. Thank you for enlightening me and I will be sharing this info with my family and friends. This is shameful!
I will continue to shop there but will pay attention as I should have been doing anyway. There is a national chain tire store in my small town who has good to fair prices on tires and alignments, now their corporate operation is a real bunch of crooks. I am a retired automotive technician so I know what I am looking at on the bill. The guys in the store know I do too. So when I point out the automatic add ons corporate has built into the system that don’t even apply to my truck like $40 to recalibrate the tire pressure sensors (you can not calibrate this system, period) and or new rubber valve stems (my truck does not have rubber valve stems stems) they just just remove them from my bill. I’m happy and the guy at check out is happy to do it.
I used to work at Dollar General. Terrible company. We were constantly understaffed and they made sure no one could work full time hours. Half the equipment in the store was broken and never replaced. The place was always a mess and we couldn't even get a vacuum cleaner for the store. The manager in store was fine but the person above her would constantly change our schedules without telling us. Sometimes our schedules would change in the middle of the night and we would wake up on a day we thought we had off and look at the scheduling app to see we were supposed to work. The self checkout machine was always breaking down. As a cashier I was expected not only to man the cash register alone but also whenever there wasn't actively people checking out I was supposed to go around the store and organize the shelves and somehow keep an eye on the counter at the same tine and of course I'd get yelled at if there was a person waiting in line for even a second when I wasn't there. The manager would throw away products that hadn't sold(including food items and candy that were perfectly good to eat) and of course the employees weren't allowed to have any of this stuff that was just getting tossed in the garbage. We had to work holidays when almost nobody was coming the store. They would lose more money on paying us than they would get from sales on those days. It doesn't surprise me that prices weren't kept up to date. The employees don't have time to change prices and the computer system would update them automatically. Another thing. The computer system was a nightmare. It would lag constantly and get worse throughout the day. It would get to the point where I would have to wait 5 minutes at a time between button presses before it would do what it was supposed to do. Oh also if employees needed to do anything during a purchase other than add items or finalize the purchase we had to get a manager. We couldn't remove items or apply the sales the computer system constantly was missing. We couldn't handle returns or anything. I know this is a long meandering rant. I apologize to and thank anyone who read it.
I'm glad this is being exposed. It's not limited to Dollar General. I have been trying to expose WalMart for a couple of years for doing it too. I started taking pictures of every item I take off the shelf and make sure everything gets rung up at that price at the register. The number of "oversights" will blow your mind.
@@krazykuz13cmc if that works for you, that's great. Photo evidence works well for me, especially when the manager wants to argue with me at the register that I must have been looking at another item instead.
Here on the Pacific Coast, there was a chain of "99-cent" stores. They went out of business because nothing in their entire stores was sold for "99-cents." Many years back, the US Treasury was considering discontinuing the penny, because it was just "remainder change." Now, the one-dollar bill is just remainder change.
If you're able to avoid shopping here, please do so. We as the consumers need to stand together and shut greedy corporations down like this. This is crazy.
What about cable and cell phone companies those people tell you one thing and absolutely Jack the price up... Everything is a scam in the United States and the world, it needs to be stopped!
EXACTLY!!!!!!!! They are the WORSE BLATANT Scammers of all time. This goes back years. They are such thieves they even had to change the name from Cablevision to Optimum because they wanted people to suddenly forget they were thieves. Like, nope. You're STILL a thief trying to beg and come to MY home to subscribe to then lie and try to take my money. Lol. First of all, I DON'T NEED Cable or Internet ANYWAYS! Back in the day TV was FREE! What tf I look like paying for something now that used to be free. If it cost me money then I don't need it. End of story. Go away Goblin.
@@GlobalFreeLiving - Same here, only fortunately, it only went up to the $80s monthly… but still that’s a lot when you’re on a limited budget of Social Security, that’s already losing the battle of making ends meet. Then Spectrum says they’re changing something again, and will send me the stuff needed for the changes, and I will have to do all the work on my end… knowing this all probably also means an increase in monthly payments… so… I didn’t go along with that and now I sit with no WiFi. 🫤
Absolutely true. My wife and I just reviewed our I-phone and internet bill. One year ago it was 55.00 a month. Today the same services it's 140.00 a month? Deception at it's finest. The problem with these retailers is, they ALL do it!!!
I will not shop at Dollar General again. This is one way to correct their problem. Once they see their sale going down they will correct the problem or they will close down. It's up to us the consumer to stop it.
And where will you get your groceries if EVERYONE closes down near your location? Some people just think life will fix itself when they fuck it up. Good luck.
@@NathanTestimony2024 I am surrounded by DG stores. I can count on my hand how many times I've been in one and the amount of dollars I've spent there. If they all closed down near me, everyone would quit being lazy and just make the trip to the nearest grocery store and get stuff for the cheapest price.
but thats not what happens, the corporation goes bankrupt, renames themselves and continues. they dont make it easy for someone to start a company, and the first year is often a complete loss... you buy all this stuff, but nobody knows. yet. how many mom and pop stores are around now? zero. nobody pays more for better treatment of employees. they go to walmart. mostly because other stores dont advertise, and arent 24/7
You have to understand that “most” people that shop there aren’t privy to YT or even social media, so they will not be aware that Dollar General is the culprit to our economic distress.
That is deceptive trade practices, I see this all the time in grocery stores so what I do if the price rings up higher I go and take photo of the sign with my cell phone and bring it to the cashier. Almost 100 percent of the time I will get a refund on the over charge. If a cashier try’s to argue with me I simply say that’s not my problem and go to the manager or go the customer service to get the refund. This happens to me all the time in grocery stores. I worked for Walgreeens for almost 40 years. You can not charge the customer more then what the Mylar ( price sticker) shows on the shelf. Even if an old ad tag sale is left up by accident we would still honor the price. That is just good customer relations. If stores do not honor their ad tags some idiotic store manager may think they have saved the store a few cents by arguing with the customer but what really happens is that you lose the customer and potentially hundreds of thousands of lost sales in the future because you pissed off a customer. How damn dumb is that!
You guys are absolutely correct 💯. I was an employee of DG in my community for almost 1yr and watched these deceptive practices happen continuously. The best thing that ever happened to me was, "I quit". Thank you for bringing awareness to these issues with this company. They all need to be shut down!
What's even more odd is encountering employees who will bend backwards to support such shenanighans. They're like pretty much supporting and fighting the customer for what they in no way benefit from. The first time I saw that store I was turned off by it. It looked confusing from the outside.
If you know it's still going on, then contact the local government's weights and measures department. They're the ones who are supposed to be holding these companies accountable for their pricing discrepancies
They thrown away so much good stuff in the dumpster in the back of the store. I mean heaters, fans, toothpaste, etc. they won’t give or donate them to anyone. Some people steal them after the store is close..It’s a shame to thrown away items they could donate to organizations that help people that are struggling in this world..
That happened to me once at a Dollar General in San Antonio but I’m always very careful at the register so when the girl was ringing me up there was an item that rang 53 cents more than The shelf price. I called the Manager and she said “Oh, the manufacturer went up on the price, and we have no control of that.” I took her to the aisle and I told her “this is what is advertised and this is the price that I want.” so she had the cashier refund my money.
There's a brand new Dollar general up the road from my house that overcharged me for bread. I very nicely brought it to the managers attention and she said to the cashier, "he's just gonna have to pay the price it rung up at.". I cannot believe she said that. I just left the bread there and left. I told as many people as I could about what happened.
@scarletangel1997 but he will be arrested and jailed, for stuff like theft and also probably damaging property and misdemeanor. Do not do that, act intelligently. -not a lawyer
@@FrenchCanadianGuy While I agree with the sentiment, the organizations who own these stores don’t care about ripping off their customers or the financial stability of the areas they supply.
I met someone who was refused the job at Dollar General even after being hired, for claiming they want to enroll in an elder social security program or something along those lines. Had the job for months, no hours given, no calls or emails. Employee in the system with zero hours for months, all because they said BEFORE BEING HIRED that they intended to enroll in social security in the future. Not sure how many laws that violates but it happens. So they not only steal from the public and lie on half their prices, they also refuse to hire people unless they work the hours the company is forcing instead of requesting. This is why many of them are understaffed with 2-4 people in the ENTIRE STORE for employees at some I've seen before. Working a minimal of 30 hours part time and 60+ full time each one of them.
@@ericburton1244 They did hire the person, and they kept them as an employee, given zero hours and zero pay. Can you not figure out how that's a bad thing?
I was told by a manager at DG that once she became a manager she was put on a fixed salary and then they started pressuring her to work more and more hours. Typical corporate greed.
As an Ex- Dollar General Asst Manager ,I can tell you it's all true. I really liked my job at first ,but they quickly start treating me badly and insisted on the impossible.
@@nathanhawee5373 Years ago I went to buy a half gallon of milk at a country store. Sign was much cheaper than the price they tried to charge me at the register. I argued with them saying the SIGN SAY IT'S A LOWER PRICE. Guy said well that's not the price you have to pay. I said THEN CHANGE THE F@ING SIGN!!! I ended up buy a gallon of milk which wasn't much higher than grocery store prices, but all I really wanted was the half gallon at the time.
I quit also after 5 years. They expect a person to perform an impossible list of tasks. Most times there were only 2 employees in the store. At the least, 3 were needed
@garygonzalez3309 yep, I would open the store and work till 2 or 3 pm. Alone. Complete B.S.. then the district manager had the gall to call and complain I wasn't getting all the start task done, all the while spying on me thru the camera.
The management at Dollar General in Berkeley, Illinois (suburb of Chicago) was terrible in Feb. 2024. Their checkout computer registered $2 more than the price tag shown on sunglasses I wanted to buy. When I politely explained to the manager that she legally had sell me the sunglasses at the price shown on the tag she refused to sell me the sunglasses. I politely got her name and told her I would be contacting her district manager over the legal principle of this. I called the DG customer service line and told a representative what happened and that I want to speak to the district manager of the Dollar General store located in Berkeley, Illinois. The representative took a message and the district manager never called me back. Now I'm boycotting that store.
That's the thing. Sure, it's illegal, but they can just assume that if you're poor enough to shop there that you're too poor for a lawyer to take it to court. And even if somehow you got it to court with a lawyer, then either the settlements begin if they know they will absolutely lose, or they will do everything in their power to bleed you dry while it lingers in legal limbo. It turns out that money does buy innocence after all.
As someone who used to work for D-Gen- The sunglasses are tricky, the Glasses and sunglasses are dropshipped vendor items, and (at least at the store I worked at) I was unable to change the price for them. I hated it... the printed price on the sunglasses tag themselves says $8, and the computer rang it up for $10 with no way for me to change the price. There were a few other items I was unable to change the price for as well, but not many.
@@EbonySaints do you need a lawyer for that ? in Brazil complaining about the price works because you can call the police, then it wouldnt be me fighing then on the courts it would be the state, so they just correct the price to avoid having all their items checked which would cost their entire business not just one item
@@devforfun5618 Unfortunately, the manager of the Dollar General in Berkeley, Illinois seized the sunglasses and took them off of the sales floor. With hindsight, I should have called the police and filed a police report had I known how corrupt upper management of Dollar General seems to be after watching this video. The management of most other stores here in the USA are more reasonable than Dollar General. Filing a police report is typically unnecessary when the merchant is reasonable. Dollar General is unreasonable.
Where i live in Montreal, there is a law that states if the price on the shelf is lower than when it's scanned at the cash register, if the item is under $10.00, the client gets it for free. If the item is over $10.00 and the price is higher at the register when scanned, the client gets to pay the corrected price and gets $10.00 back
If you are watching this and live in Michigan remember that Michigan has the "Scanner Law" which says that is the price that rings up at the total is higher than the price marked on the shelf they HAVE to give you the difference plus 10 times the difference charged. The "Bonus" is $1 Minimum and $5 for the max. If they do NOT, then you can file a small claims and they have to pay you actual damages or $250 whichever is MORE. I have used it several times at my local Dollar General, and now the prices are usually marked correctly on the shelf.
I QUIT shopping at Dollar General over a year ago & wrote this same thing in a survey. Shelves do not reflect prices at register and then I am told that the shelf isn't correct and that they can't change it fast enough and they won't honor their shelf price. So I don't spend any money there at all ever. I know when I am being robbed. Hope you enjoyed your last dollar from me Dollar General. Don't forget you're never too big to go out of business. Broke people know how to go without. Don't forget that.
I think I’ll take some time one day and as I put each item in my basket run to the front for a price check! Yep, I expect to be thrown out but with enough people doing it it would seem someone would notice!
@@Reed-2bigYou could just take a picture of each item's price tag and compare to receipt. By law they have to honor shelf price, tho I don't know who you report them to if they refuse.
I used to shop at Dollar General all the time because there is one at the end of my block. Pre-Covid, there were no issues with shelf prices vs. register prices. During the pandemic is when things changed. Once I became aware of the differences in prices, I gave the store over a month to fix it. It became obvious that nothing was going to be done about it, so DG no longer gets my business and never will again.
Dollar general isn't posting incorrect prices on purpose. I worked for dollar general a few years ago. There is a weekly ad that needs to be put up and taken down weekly. There are also weekly price changes that need to be done on Sunday morning. At my store if anyone mentioned that something was a lower price it was changed to the price almost Everytime no questions asked usually. Idk I was in charge of this at the store I worked at and I was very efficient at it and able to do it all in a few hours each week. What this video does not mention is what the prices are at other stores or what they would be without dollar general. In my local community the local win Dixie's prices were often 50% more for the same products
I live in Tennessee. The DGs I shop at are constantly advertising HELP NEEDED. One day I asked what positions they needed help for and the rate of pay. The gentleman said you do all positions…cashier, unbox and stock all goods and the pay was MINIMUM WAGE. That’s shameful. 😱😡
Dear Sandstom 29, At 2:38 minutes, Are they just making and dragging out a show? Some DG stores have price scanners for customers. At Dollar Tree, most items are 1.25 dollars, but they cut the size.
I'm in TN too. I know a gal that just got hired on at one. They topped out her pay due to experience, she said it was around 12. an hour. She could've been lying, I always assumed they paid minimum wage, but no reason to lie really. But, she has hardly any hours, about 20 hrs a week average.
It's a job for people who need or want to work a job, right? Both my husband and I worked part-time at a DG for a year and got completely out of debt and we're able save almost enough money to buy our home outright. Don't knock it till you've tried it.
While working at DG for 3 yrs now, yall should also know its not just the shelf prices they're changing without notice, its also the coupons they provide you on the app. Alot of times theyll remove them during the sales, and people are thinking those coupons are being put on their purchase when they aren't. They're scamming people like crazy here in Arkansas.
I live in a small town there are so many people here that don't drive and are more or less forced to buy their groceries from the local DG the prices are ridiculous. The employees are nice and always sympathetic. It's scandalous what they charge for the simplest item.
Corp as people was Corporate foot in the door to Corporate Captured Privatized Government. When Corporate hurts kills victims. All the sudden Corporate that claims its a person reverts back into Corporate Judicial Corporate Captured scumbags Justice is the form of a fine that goes straight back to ? Corporate
@@X4zerm4n Yeah that's already a thing though. CEOs have even gone to jail. Corporations are treated as people in civil cases, not criminal, because you can't throw a corporation in jail.
I'm in SC. I had to share this video with my husband cause we stopped going to them cause they were more expensive than Walmart, which was just 12 more minutes down the road.
I delivered to DG’s for 14 years. They are a despicable company. They treat their people like garbage. Store managers get payed under $40,000 to work all holidays and often never geting days off. Most stores have a 1 person staff expected to do everything.
In 2019, the managers at the small stores got $32,000, and the biggest/higjest volumes made $43,000. I made $37,000. If I was an hourly employee putting in 60-72 hours per week, I was actually making $7.56-7.63/hr. My cashiers made $8.00/hr. I was the lowest paid employee in the store when broken down by hour. If I had only put in the 45 my salary was based on, I would have been the highest paid.
@@sirwinston2368 Whan you live in an economically depressed area, you take the jobs that are abailable. The rise of the Industrial Revolution turned the majority of Americans insto wage slaves.
I live in Ohio and there was a DG built in my residential neighborhood the entire neighborhood petitioned for the company to NOT build the store location but in true fashion they forced the store into our community and now they are having to shut the store location down because no one will shop there because we didn’t ask for them.
I’m convinced there’s something else going on. They could care less about building and then shutting down months later. I believe it has something to do with tax write offs. They do it all the time. New stores seem abandoned. There’s one close to where my parents live. It got decent foot traffic. It burned down and they never replaced it, just bulldozed it down. Weird!! Either way, I’m glad you guys stuck to your principles and got the intended outcome!!
Everything they do is to cut costs and save the company money. I was a truck driver for 25 years. A company I drove for years ago tried to get me in the Dollar General account, I refused. They won't pay to ship their freight on a pallet. So, the driver has to physically handle every box and the store employee has to stack it. If they're the only employee working they have to go to the front to run the register. It takes hours to unload and you don't get paid by the hour you get paid by the amount of boxes you handle. I'm now 65 and retired thankfully. I've never been inside a Dollar General and I never will.
@@Xerocki mean most food distributors do that. When I worked 4 Pizza Hut the McLane driver all did the unloading. Usually they just have a pallet or two to unload not a whole truck.
I’m an ASM, at a store with 121 hours, and they just moved our Fresh truck to Saturday nights, the busiest night of the week. So now 2 people have to receive the dry and fresh trucks, run register, put away the fresh, stock the dry, AND do 1,000 piece ads. The only way this company makes sense is if they’re trying to kill themselves. Also, everything in this video is true. DG absolutely rips people off.
As a former manager, I dedicate 8 years of my life to this company. No one above a regional manager cares about anyone in this company. I fought the same issues this lady talked about. I would just change the price to what the shelf reflected.....kept my customers happy. Then one day I just snapped. Decided I needed to do better. I'm happier now than I ever have been at a job, and I liked my position as a mngr. I couldn't deal with corporate nonsense anymore. I no longer shop DG.
I've heard this from other DG ex managers. Specifically in Texas. There's no changing Dollar General corporate. I applaud you for walking out. I wish more ex employees would talk like you are.
My son went in for what he thought was a job interview at our local Dillar General. He was hired immediately and put to work. 30 minutes later, his "training" was over and he was left to run the store by himself. He didn't go back for his 2nd shift.
I worked for a large telecommunications company that had the same practice. They would perform a software update that would charge customers 1-2 cents each. No one would notice or argue being charged 1-2 cents more, but if you have 80 million customers, that would bring in at least $800,000. If customers would call in to complain, they would apologize and refund the money. But, the majority of the customers would not.
AT&T charged me an administration fee of $2 on the bill. I would call. They would remove it. Once the rep said it's only two dollars like I was being petty I said it's my $2 and I want it. It happened every month Your right $2. multiplied by 1 million customers in my area only, equals $2 million dollars. Then multiply by 12 months = $24 million! They are criminal.
Nextel when I worked at Nextel. Only really old people questioned it and nobody had an answer. Just steal one penny each month from a few million people
I have a Dollar General within walking distance and have not shopped there in a year and a half because items cost more at the register. I am happy people are beginning to see this.
Wow, I've had this happen SOOO many times and thought it was really wrong, but didn't want to interrupt the ONE employee on duty. Almost everytime I shop I am angry and upset when I see how awful these poor employees treated. They are almost ALWAYS the only person working there and have to do EVERYTHING alone. Idk how they even get a minute to use the restroom. It's a despicable way to run a business!
I’ve often wondered why is it that, when the price charged at the register doesn’t match the price on the shelf, the price charged is never LESS THAN what the shelf price said it is . Law of averages being what it is🥴, you would think that SOMETIMES, if there’s a mix-up,, it would work the other way around, as well, yet it doesn’t ever seem to work that way for you. 😑
I did a research paper in college on Wal-Mart and came to a similar conclusion. When they move in, small businesses get shut out and close leaving Wal-Mart as the only option. They strongarm suppliers because they buy in bulk and bully them to sell at cheaper rates or will buy elsewhere, impacting suppliers bottom line. Then when the profits slow, they'll close the store leaving no options for the communities they've destroyed. There's been a few great documentaries over the years that layout what i found in my college paper 20 years ago. And no, i haven't shopped there since.
Waa thinking the same about Walmart. In fact, sine John Oliver did a piece on Dollar General, I kept thinking about who gains the most by targeting Dollar General and it is clearly Walmart. Not saying DG isn't "guilty", but it is interesting that they're being specifically called out.
I worked at a chain corporate grocery store in Oklahoma for years. We were told as cashiers that if the price on the shelf didn't match the price that was in the computer, we were LEGALLY obligated to change it for the customer to the lower shelf price because of pricing laws. How is Dollar General not being held to the same laws?
I work at a DG store. It must be state/district orders because our district and regional manager have always enforced honoring the shelf price to follow the law. Also, regular sales associates don't have the authority to change the prices on the register, that requires a lead sales associate. Since many are so understaffed and overworked I'm guessing they just can't be bothered to come up to help fix the issue. It breaks my heart.
WIC is highly regulated at the register, back when I was cashiering you had little books about what was eligible and what sizes/price point were allowed. WIC customers are always paying MORE attention to details than your average shopper, they have to.
I spend a lot of money in our local Dollar General just down the road from my house, but since watching this video and reading comments, I am not shopping there again. The corporate big dogs should be ashamed of themselves. Our local store is always a hazardous shopping trip, because you cannot get down the aisles. They do not evem have good lighting in the parking lot outside now, so you wonder if you will get robbed coming out of the store. Thank you for sharing this story, because I am not giving that company any more of my hard earned money.
I worked at Dollar General and it is a fact that they only keep two people on staff in the building at any given time, only Saturday morning before the store opens is there 3 or 4 people... Yeah .. just a manager in the back stocking and one cashier ..all the time!!! Ridiculous!!! We have over 12 DGs here in Clarksville Tennessee Montgomery County and it's the same at every store, you see stocking karts full of s*** everywhere because there's not enough time or workers to put them up.. I worked at one for 6 months so I can tell you firsthand this is the truth.. it's no one's fault but corporate! I've told everyone that if they want to change they have to write and call and complain to corporate headquarters.
I worked at a dollar general for 6 months as “assistant manager”. It was the worse job I’ve ever had. And yes, there was always just 2 staff and 3 if we’re lucky. Me and my staff would bust our asses off just for the store manager to tel us how come we didn’t finish our work
In the state of CT, if an item rings up higher than the listed price, the seller has to give you that item for free up to $20. Boy, do the stores here make sure to update their prices efficiently!
As a former cashier for Dollar General, I honored the price that the customer told me was on the placard. We had that ability about 15 years ago. The new machines may not allow the current cashiers to do that anymore.
As someone who still works at a Dollar General, you have to be a “key” to override the price. Which means an associate like me has to look for the key employee on duty and that can be a pain for everybody.
Randalls did this a lot. If you went to the courtesy booth complaining, they would give you the overpriced item FREE. I wonder if they made so much money over charging that free items to prudent shoppers wasn't a big deal.
I just came from Dollar General a few minutes ago. I bought a jar of Mayo for $4.59 "on the shelf". The cashier rang it up at $5.29. I raised hell. Tired of this crap that every time I go to that store I get screwed. She didn't want to give me the price so I left all my purchases on the counter and walked out. I contacted my state attorney general twice about what Dollar General and Family Dollar but so far ...nothing. Big lots does the same thing.@@auntiecreeps1414
She is absolutely correct, The same thing happened to me. I asked the clerk to put the correct price so others won't be ripped off. The clerk said she couldn't fix it. Management had too.
Never mess with a Cat 🐈 Lady 👩! She has no husband, no children, no boyfriends and no dog to play with. She has endless time on her hands to fight the injustice of being overcharged by $1.
Wal-Mart has been doing this for years. They move in a community and lower their prices until the locals or other businesses are drove out the they raise their prices
Dollar general built a bunch of stores in my county AFTER all the other businesses were gone in those areas they are filling a great need. I think this mess has been cleaned up as they are able to hire enough help and inflation is just bad, not crazy like a couple years ago.
Walmarts are closer to a traditional storefront than these dollar stores. They require a large amount of people to be sustainable. Meanwhile these dollar stores can stick their roots in the smallest of places.
not the same thing Dollar General is doing. Walmart honors the prices on the shelf. As far as them 'moving into neighborhoods and driving out the competition' --- that's their business strategy. You want to compete with Walmart- offer better value, sell better stuff, provide better service. Trust me- there are better stores than Walmart.
The warehouse is no better. I worked at the distribution center here in AL and I wouldn't work there ever again! You have sooo many stairs to walk up coming from the parking lot, followed by a 3 min walk to the main building. Go to your locker, then down some more stairs before you line up at the few time clocks before you're late. The business office has there own entrance with hardly no steps. You have the risk of getting ran over everyday by their pallet jacks that people fly on trying to make "TOP DAWG". There was no kind of health insurance for at least a year, and just so many other issues. We worked 12 hr shifts and only had two 30 min breaks. You didn't have time to eat because there were not enough microwaves, so I ran off of chips and a soda or energy drink. I wouldn't tell my worst enemy to go there for Employment. Left after 3 months, didn't even give a notice.
More people need to complaine. Take this in mind, for each person that complaines there's 1000 that don't. If you noticed this happen to you then you need to fight back because you represent 1000 other people. I thank this lady for taking a stand. 🎉🎉🎉
@@WynterFyre Right, too many people fuss on places like the youtube or farCebook but not to the companies HQ where it counts. Yes I spell it faRcebook because it's a farce. 😉
@@WynterFyre The majority of people don't care. We live in a society of entitlement and "me too" bullshit. Everyone is more worried about what to identify as than helping the person next to them. They don't care that there's only one person working in the store, they're going to bitch and moan and if they do complain to corporate, they will just turn it around on the employees and say they're not doing enough to make the customer happy. I've worked retail for 20+ years, it's the same thing no matter where you go. It's easier to bully your employees than to change things that might cost you money.
Dollar General IS a convenience store WITHOUT the gas pumps. AND if you don't like it or the prices...the easy solution would be to "shop somewhere else"!! Honestly IF I want a new pair of jeans I am NOT "shopping" at Dollar General.....BUT I might skip in for a package of hamburger buns or a pack of Double "A" batteries, BECAUSE it is close by!! In other words IT is not the first place I run to, to waste my whole paycheck at.....and if you are not smart enough to shop around at places like Walmart or Target or half a dozen other stores....then WHO is really to blame if you are paying more????? And my car goes WHERE I tell it to go!! Just like IF I don't like the prices of Lumber at my local lumber yard/ hardware store....I WILL drive to Lowe's or Home Depot or Val U Home Center (we don't have a Menard's in my area)!! My point is YOU have options, and IF you chose to ignore them.....that is YOUR problem....not anybody else's!!!
In Quebec there is such a law, if it's listed below $10 and it scans higher you're getting it for free. If it's listed for more than $10 and it scans higher you're entitled to a $10 discount. If the error is in your favour (the register scans lower than the label) you get the item for the lower price. The only exceptions are items with a legally mandated minimum price like alcohol or cigarettes, otherwise stores would deliberately scan them 1 penny over the minimum price and evade the minimum price law.
This happened to me once at a Dollar General. Qhen the prices did not match at the register, I just put down all my merchandise and left. People need to do this. Nothing like a loss of profit to wake a company up.
yea and then waste 30-45 minutes driving to the next closet wal-mart in my town spending abotuher 30-45 minutes shopping, only to waste another 45 minutes and gas drving back home meanwhile being hungry and irritated?? i think ill just pay the 3-5 bucks that they scammed me
Same here. The incorrect pricing isn’t a business strategy; it’s caused by poor local management. Corporate needs to mandate X number of hours scheduled each day for a dedicated employee to change and audit price tags.
This is a must bigger problem as it happened to me in the Chicagoland area! When I complained I was treated very poorly. I called the manager and wrote the company. This class action could be nationwide!!!!
My Dollar General is two blocks from me. I had worked retail for many years. They tried pulling this crap on me stating they didn't have the manpower to change the pricing on the shelves. I told the manager that is your problem and shouldn't matter in honoring the price from the shelf. I called the State AG while at the cashier and filed a complaint over the phone. She, then honored the shelf price. Last time I stepped foot in that place and told all my friends to be on the lookout.
Thing is, even the LEGIT prices are EXORBITANT! They sell the SAME can of cat food for $2.00 that Dollar Tree sells for $1.25. Except for a few $1 items, the place is a rip off!!
I find that in situations where the cashier is already disgruntled for being overworked and/or underpaid, they would be quite supportive of you calling the AG, as long as they were not personally identifiable.
I agree the stores are horribly stocked. There’s boxes and debris all over the place. You can’t get down the isles I gave up and left that makes twice now that I have purchased nothing after going to the stores because it’s horrible.
My wife worked at a DG for a while. The manager only had around 100 weekly hours for the entire staff. There was never enough help to unload trucks, restock, checkout and clean. It was impossible. They would just continuously hire and fire in a revolving door, preying on those desperate enough to work themselves to death for a few months. Rinse and repeat.
@cleverusernamecl5532 talk about RUDE I bet your a Liberal or Demorat!!! And the one like you have was you doing that I can't wait to see what other people say to you!!
I’m curious if regional areas affect the way the employees / stores are handled. The one I go to in my area is very clean and always stocked. There are 3 employees there that are very sweet and have been there since I started going a couple years ago. I’m the type that always checks receipts to make sure the sales are accounted for. I do this at every store lol . Never had an issue with them. The store is in a suburb outside of Orlando.
Walmart does this too! Their prices are always screwed up when I get to the register. I scan everything with their app when I'm shopping anymore cuz I can never be sure the price is what's on the shelf. This is def not just a problem with dollar general.
I worked at a Walmart. Several reasons for this. You have third party vendors who stock the shelves. The vendors are given an order with an allotted time that you can't go over to stock and price those items accordingly. However we rely on Walmart to provide a printer to update pricing. They never have enough printers to meet demand for one. For two there never have enough regular employees to make sure everything can get done in a timely manner. This one shelf I stocked for over a month had the wrong pricing but I only was allotted one hour to go in the back find all the boxes stock everything and then print out pricing not to include cleaning up after. if I couldn't get it all done in that hour I would simply have to move on to the next order.
Once at Walmart I realized my receipt was off so I double checked it. I had purchased over $300 in groceries but something caught my eye, FOUR 4 packs of redbull had been mysteriously added to my total, which I never purchased.. a sum of 40-something dollars. I went back in with the receipt and asked them and they quickly apologized and said it was a NATION WIDE BUG that walmart had encountered that day. It was adding RANDOM unpurchased items into EVERYONE'S total. The employees KNEW this, yet warned nobody and checked nobodies receipt automatically when they left. I was furious, my wife had to calm me down to get me to leave. That wasn't a mistake. Wasn't an accident. Do you have any idea how much extra FREE money walmsrt must have made that day due to a 'bug' in their system..? Millions. All the elderly people who barely get to the store, they either never checked or never went back, just paid it.. Hell thousands of people probably did. WEIRD how these 'software issues' only ever result in the Corporation getting extra free money, and NEVER the other way around.. Walmart is a thieving evil vile company. I bet YT will also remove this comment. Guaranteed. Check your receipts. They do this all the time. And get away with It too. The Ultra Rich are the kinds of people who would starve you and your family to death while sitting there with a mountain of food behind them. The elites need to go. 🚶♂️
It's a problem EVERYWHERE! Some of it is due to short staffing, someo f it may be intentional. I use their app to scan, too. Even worse, IMO, is finding a lot of items past the shelf date.
I was a Dollar General store Manager. The payroll they gave me made it impossible to get the job done without me having to work a ridiculous amount of hours every week. I was expected to do even store maintenance as, they would not pay for it. They deliberately do not have enough coverage to save on payroll.
I am a previous employee. Asst mngr/key holder. I could go on AND ON FOR DAYS about HOW INCREDIBLY AWFUL I was treated. And the way I finally got PUSHED to leave is even MORE UNREAL. This company is the WORST OF THE WORST.
@@leonoza7 it’s truly too much to type. But the SM pulled me and another employee in telling us we were basically “stealing!” We’ve NEVER stole a single thing!!!! Put us in a 3 day suspension until “loss prevention could look into it.” 3.5 weeks later and NO call, NO loss prevention meeting, NOTHING! Nothing bcuz they had NOTHING. Come to find out, the new SM just wanted the original employees gone so she could bring in her own. Yeah, that was the end of the line for me! They pay their key holders in charge of tens of Thousands of dollars every week TWELVE DOLLARS AN HOUR!!!!
I can't speak for other states, but in Texas, they must charge you the LOWER of the price marked, or the price in the computer. I have a Family Dollar near me that does the same thing and I pay close attention to the price charged at the register. If it is higher than the price on the shelf, I remind them of the law and force them to charge the correct amount. They always apologize and promise to fix the price, but they never do. It IS a racket.
That’s supposed to be the law in most places. But if you notice a price discrepancy between the shelf and the register, the employee just shrugs and says sorry 🤷♀️ I have explained this is false advertising and they DO NOT CARE. This has happened multiple times at multiple locations. I wish I had documented all of it. I finally stopped buying anything there before it’s 90% off. And my way of sticking it to DG corporate is finding as many penny items as possible 😂
There was a Shoppers Drug Mart in Hamilton Ontario Canada they had a pack of Clarington 48 count marked $9.99, it was In the computer for $29.99, I pointed it out and they fixed it. It was supposed to be the higher price but an employee made a mistake on the shelf.
Also the TX law does not cover it if it's written in company policies as its a stores right to charge what they want as long as they are not price gouging.
I do know that at my store, we do honor the lower price, without question. We are in a small town and care about our customers. They understand that it isn't us, it is Corporate.
One time I tried to buy a laundry basket the shelf said $10. The register was $32!!!!!! 😳 I told the manager and told them to look at the shelf, they refused. I left all my supplies there. I went a few weeks later out of curiosity and nothing was fixed. I pretty much stopped going there.
That's what they told me. It was in the wrong place. I matched the skus and they had no other baskets out that size. I have worked retail so I do know a little bit. They were in the wrong and too lazy to check on it @@calebsfamilyfun6002
Thank you for lawyers like these. These are real lawyers. They went to law school and they’re doing what they’re supposed to do and that is uphold the law.
Walmart does this deceptive pricing strategy too. I work there, some days our tracking software, yes they keep track, says we are behind in making 2300 price changes. In 4 years I have Never seen that # go down to 0. So with that said, every shopper over pays for their items, every day. A few ppl photograph the shelf price and once we verify it we will adjust the price at checkout. BUT those price adjustments are for very few shoppers. Please investigate Walmart!
JayC+ in my area is the worst. They own Ruler also they seemed like they done a really good job, but they have closed. They also own Kroger's that I'm aware of
You're getting somewhere. This is Corporate propaganda, of course we'd all like to see actual competition of the little guys so that no one get's to eat all the pie, but where i live, they squeeze OUT Dollar General to make way for and endless sea of Target locations. So Is Target a corporate criminal organization? I'm assuming so, but they've bought their DEI credits for the year and get left to their own devices.
They don't do this in Michigan, we have a scanner law here. Everytime you've overcharged the store has to immediately give you 10 times the overcharge up to $5 per overcharge. It doesn't matter why it's marked wrong, the store has to pay . If they refuse 3 times the state will take their license and close the store.
Not true. The store can CHOOSE to pay a 10x bonus if there's a receipt and it's reported within 2 days. They're only legally obligated for the difference between the advertised price and the scan amount.
Our AG in Missouri filed a lawsuit against DG for violating Missouri law with its deceptive pricing on shelves. They did a test at most of the stores and found that a majority of the items rung up higher at the register. On average, people were paying over $2 more than marked. They are a greedy deceptive company.
I used to work for dollar general and people used to get upset at me because stuff was priced differently than it was ringing up everyday. I never knew why but this makes so much sense. These people need to be accountable. Also please don't yell at your local employees about this kind of stuff. I promise you they don't like it either
The local employees are always very nice and try to help, but they have said what this video says: The price is in the computer and we can’t override it. They are not the ones stealing from us. I was told that the Walton family owns DG as well as Walmart. Such stingy filthy rich people!!!
I am so glad to see this video. Dollar General employees treated me like I was a “Karen” when I complained about their misleading pricing tactics. I was told that each DG can “determine” if they want to flow the prices of the flyers. And I can’t stand the constant staff shortage. I just quit going to DG unless it was a last resort.
I wait until I am desperate to go to Walmart or DG.. Walmart is overrun with rude people and employees.... DG is over run with customers and not enough employees... DG wants to give out slave wages and work them like a slave...
I studied dollar general stores as an undergraduate geography student. They come into areas and force smaller companies to close. They offer very little to no fresh foods, and their prices are deceptive! Many small cities and towns actually ban DG's from setting up shop. Horrible!
Then they cry when a bigger competitor comes in -- with actual integrity?!? The store has always had creepy vibes..I have never and will never shop there.
@@elizabethf8078Yeah, it feels like im walking back in time whenever i go there. Which is maybe once every 3 years, lol. There's literally nothing that store offers that i can't find somewhere else for either a better price, better quality, or both! I've actually hated that store since i was a kid. 32 now and it hasnt changed one bit!
@@krisdoan2256 This was EXACTLY Wal-Mart's business model for many years, when they were just "Discount City" stores, until they began with the SuperCenters that offered a complete grocery section. Now the vitriol has shifted to Dollar General. Just for the record, I actually shop at Dollar General, and largely have had no issues, although there have bene a couple of times where the topic being discussed in this video has happened to me (shelf pricing did not match register price.) Also there have been a couple of times when I have deals stored in my DG app and they didn't credit them at the register. But for the most part no issues, and it IS cheaper for me to shop there for some products than other places including (at times) WalMart and the local grocery chain. I'm sure it's probably a horrible company to work for, and yeah if you are GROCERY shopping, and they are keeping other grocery stores out of the area, then that's a problem. But that's capitalism, and yes Wal-Mart has been accused of doing the same thing for decades, nothing new here (except the nickel and dime stealing which does need to be investigated.)
deceptive or NO pricing is Walmart's business model, plus not having enough registers open to get people checked out, i never go into a dollar general and am slowly eliminating Walmart from my shopping list of stores to choose from.
Thank you. Each item used to have a price sticker on it, but with barcode scanners, this became unnecessary. The problem now is that the shelf price stickers change so often that understaffed stores can't keep up with the changes. I see the same problem at my local grocery store: new shelf price stickers pasted over and adjacent to old shelf price stickers, and items so jumbled on the shelf you can't tell which prices belong to which items half the time. And the employees are so overworked because of staffing cuts they don't have time to sort it out.
Almost all stores/companies, not just Dollar General do this. It’s rampant because they know that many of consumers don’t check their receipts. My son was just recently double charged on 4 items doubling his bill. He’s 20 so didn’t check his receipt at the store and just happened to look at it after he got home. Walmart!
I used to work at Dollar General a few years ago. The stores are always understaffed, and they usually overload the Managers/assistants with so much work that they don't have time to change all of the prices on the shelf. The prices in the computers are programmed by corporate so much of the time we wouldn't even be aware of the increase. Usually when that happened (price increase) I'd just do an override and take the customers word for it as long as it wasn't some low ball number. I usually didn't have that big of a problem.
Take it out completely out of the responsibility of the store managers and assistant managers and hire a person that is they only thing that they do. Never mid having them cross train to operate a register, or to do the jobs that the assistant managers do so they can sit and chat in the managers office and gossip. At Big Lots I worked from 6 p.m. to 9p.m. and I was expected to straighten the entire store, go get the carts, move freight around on the floor to bring out in the stockroom that was not being brought out form the stock room, and answer the phone, finish a new layout for an assistant manager, take down the previous weeks add and put up the new add signs, it was totally not my job it was the job of the assistant manager but I started bringing in the grills and patio furniture from the outside front of the store. For minimum wage and Monday, Tuesday, Wednesday, Thursday off, Friday, Saturday and all the Holidays, Thanksgiving, Easter, Fourth of July, Christmas Eve.
Same with me. Our store actually had a policy where if the item was in front of the wrong price you got the price listed. I was a manager at a very rural area
The main reason this goes unnoticed is because the majority of the people patronizing the stores, especially for groceries, are using government funds to pay for them. It doesn't matter to these customers because it is not their money. In addition, state governments allow this behavior because they distribute the funds from taxpayers and the legislators get paid to turn a blind eye. If Walmart shorts every customer .01 each time someone pays with cash that amounts to tens of millions a year. Part of the hypocrisy of exchanging money that isn't theirs in the first place. Kind of like hedge companies. I cannot even get a full gallon of gas at the pump. Always a smidge short. But, again these county auditors are on the payroll as well. I could go on.
Yesterday I went to Dollar General for the first time since seeing this. I bought coffee for $6. It rang up as $7.95! This documentary made me pay attention closer ❤
This legitimately happened to me AGAIN TODAY. Same story. Same coffee. Sign says $6. Rings up as $7.95. To have to bring it to their attention to price change and then they’re irritated and the line is long but hey….right is right!
In Canada, there is a "Scanning Code and Practice" law. If the product scans for more than the price on the shelf, you get the product free if it's under $10. or $10 off if it's more than $10. It's voluntary, but most retailers honour it. It definitely works. I've used it a few times.
I work as a merchandising specialist and often have to go to DGs to set their planograms and change out labels because they won't employ enough people to do it. Prices have gone up by 2 dollars all across the store in the last year or so, which is infuriating to see the evidence of while I'm changing out the stickers. They never have more than one employee at any given time aside from the manager and there are ALWAYS pallets of merchandise on the salesfloor that no one has time to put away. Customers regularly wait at the registers for so long they start yelling for service. It's honestly turning into a dystopian nightmare. DG is a disgusting company and they need to be held accountable for their crimes way beyond a fine.
I currently started at DG and what the actual shit! I was a previous assistant manager for another company and I was shocked with how things are ran. I said I’ve set prices and done resets so I can do it for them but they said no. I do the assistant managers job just don’t get paid for it because “it’s everyone’s job” having to run back and fourth to a register while trying to stalk because the assistant doesn’t care is wild! I’m giving them the resource to utilize and because they’re so used to a certain way of work they will take the help
I worked at Dollar General and was held up one night.....no security lights, phone didn't work. I had to call 911 from my personal cell phone. And they called me the next day and said i was lucky because other dollar general stores get robbed all the time. Worst Company Ever!!!
They threatened to fire my co-worker (a week before I got transferred to that store) because she didn't confront a Masked, Armed, 6tf individual from stealing 75% of the Big Bagged Halloween candy. I 100% agree, this is the worst company to exist. Along side family dollar, but only because I hate the way they unload their trucks 🤣
I worked at Dollar General and it is a fact that they only keep two people on staff in the building at any given time, only Saturday morning before the store opens is there 3 or 4 people... Yeah .. just a manager in the back stocking and one cashier . all the time!!! Ridiculous!!! We have over $12 DGs here in Clarksville Tennessee Montgomery County and it's the same at every store, you see stocking karts full of s*** everywhere because there's not enough time or workers to put them up.. I worked at one for 6 months so I can tell you firsthand this is the truth.. it's no one's fault but corporate! I've told everyone that if they want to change they have to write and call and complain to corporate headquarters.
These fines should all be % based. So you can fine them a percentage of their profits for violations. Small businesses would get smaller fines in the thousands and mega companies would get fines in the billions. That way the pain felt is proportional.
@@dvol Agreed. It's not perfect. Maybe a tiered percentage based upon profit amount. Ex: You make $100k/yr then it's 1%, if you make $100B/yr then it's 10%
Exactly. This is why in many countries, they're starting to fine citizens in proportion to their income. That way, millionaires don't just continue to drive drunk for a measly 5 grand fine.
That’s how all fines should work. In Finland, Sweden, Germany, etc. traffic fines are % based, so the higher your income, the higher your ticket. It only makes sense, but unfortunately, this is the United States of Stupid, where rich people get everything handed to them on a solid gold platter, and we get nothing. Socialism for the rich, cutthroat capitalism for the poor.
Former management from DG. The problem with the pricing is because corporate doesn't allocate enough payroll for the stores to actually update the price labels they send. They DO send the updates weekly on Tuesdays (Coined Super Tuesday internally) and they're supposed to be changed immediately on Tuesday morning. Their entire business model is based around working one salaried store manager to death while giving them enough payroll to have maybe 3-4 people in for a few hours a week (~10-15 ea) to help. That's not enough manpower to run register continuously, stock freight, recover and keep the store clean and tidy, update price labels, build all of the displays/endcaps and gondola sections they want updated every week, keep up with inventory scans, deal with 10+ vendors, etc. Especially when the manager is alone for 40+ hours a week just so there's someone there to run the register. If you've ever noticed at a particular store, either their shelves are stocked but the place looks like a wreck, or the place is neat and tidy but they're low on product. It's impossible to manage both tasks simultaneously with the limited payroll and manpower. That's also why they're always short staffed as well. Nobody wants to take on that much labor for minimum wage for 10 hours a week. Corporate is completely blind to the needs and realities of their stores. Any time someone from corporate tours, they announce well ahead of time when they're coming and which stores they're going to. And the DMs then drag salaried managers from other stores to all pile into the individual stores to clean them and stock and make them look picturesque for the corporate folks. Then they return to "normal" as soon as they leave. As far as the reason for there being one every few miles, it's DG's true money maker: Real Estate. The company buys cheap land, builds a cheap building super fast using the cheapest labor possible, and flips it for a profit to a landlord. They in turn rent from said landlord, while pawning off the maintenance costs and property taxes to the landlord. They pay the landlord rent, and all of those expenses go to tax write-offs which equates to generating more revenue. When the lease expires (they're usually multi-year), if the landlord doesn't renew at a rate that satisfies them, they just buy a new plot. They also LOVE hosting and garnering rent from 3rd party sources like Red Box, Rugdoctor, FedEx or whatever other flavor of the month they're tacking on top of stores.
When I trained to be assistant manager, I learned store Mgr was required to open on Tuesday morning. None of the managers in my town work on tuesday morning. They passed the buck to the assistant manager or one of the keys. I would like to never so glad to get out of the job as I was when I left dollar general.
@@pattyfayejas When I was with the company, SMs weren't necessarily required to work Tuesday mornings. Just required to work 6 days a week minimum. When I was an SM, I usually always ended up having Tuesday as a P-day or T-T2 day anyways. I'd usually get to my store around 3-4am to complete label changes before the truck got there.
I will NEVER give Dollar General a single cent of my business ever again after watching this!! It's absolutely unacceptable, but it makes sense now why the 5 dollar generals in my area of Western New York are always so disgustingly dirty with uncleaned floors, counters, boxes blocking the aisles, shelves left unstocked, and why there is only ever 1 person working the store.
most companies are pieces of crap, believe me,i have worked a many min wage jobs. not one of them cared about you, that's why i give them zero loyalty back
Not saying you're wrong, but dont make overarching decisions based on ONE obviously biased story. Unless you're deciding on who to vote for, then it's ok 😉
Was watching your videos about Dollar General. I am a Dollar General shopper. Also, I cannot believe the prices are higher than the regular stores when I go in there and they’re overcharging people for simple little items. Medication are doubled in Dollar General so thank you so much for bringing this video out. It used to be one of my favorite stores and it is no longer a good store.
I'm from Ohio and it was my county that sued Dollar General. I'm so proud they did! However, I'm sad to say, this STILL happens. They have NOT corrected the issue. We still get told, "that's the price in the computer, we just haven't changed the price on the shelves yet". The truth is, folks- it's up to us to REFUSE to shop at Dollar General. If we stop shopping there, they cannot do this any more.
I'd go there for eggs, and the price was posted as $2.95, but at checkout is was $3.65, period. I pointed out the discrepancy to the clerk. Fast forward several months. Went through self checkout with $2.95 eggs, register said $3.65. I returned the eggs to the frig and left the store with the checkout light blinking. 😮
See my remark above about the "truth in advertising" law. Regardless of what any employee in the store tells you, the store is required by federal law to sell an item at the POSTED SHELF PRICE. If the store raises that price and is too lazy to change the price on the shelf or item, that's too bad. They are breaking the law if they charge more than that shelf price. After reading all the comments in this post, I'm convinced that Dollar General needs to be Bud Lighted to get their attention. After they have lost millions of dollars in revenue and stock price, they'll either change their tune or suffer the same fate as Bud Light. JUST DON'T SHOP THERE. BOYCOTT THEM.
Thanks for the Update --- I thought that this was all fixed from many years ago--- On a Different case, from the early 90's , The City of Elgin (Illinois) had received several complaints about practices at their Store--- The City of Elgin, basically, said-- "Clean up your Act,or you will lose your License to do business in our City"
It's funny, if I steal from a company, it's a "police matter." If a company steals from me, it's a "civil matter."
Edit: for those in the comments, I don't steal, and don't condone theft, as a thief is one of the lowest forms of scumbags that walk the planet imo. I'm just pointing out the bs of the "just-us," system.
So true and Wallmart also does it
Very astute.
Even though "corporations are people" ....
Exactly
@@sd8023 Items were supposed to be half off the day after Christmas at Wal-Mart I paid for a few items at the self-check out & they rang up FULL PRICE! My mom works at the store & I had her take every item back for me the following day that didn't ring up half price! Then the next day my mom said the item did ring up half price. SHOULD HAVE BEEN LOWERED THE DAY I BOUGHT IT!!!!!!!!!!!
Please direct ALL your anger towards the executives making the decisions. The local level employees are NOT to blame, they're just as much victims as you and are underpaid and overworked and used as a shield for taking the blame.
They still willingly participate in what they know is happening.
There is a dude named no dangles that keeps having my response to him deleted. He can't handle the truth apparently.
JG Wentworth has started reporting my comments too. He thinks he knows how to debate and is smarter than everyone else.
grayrecluse is another one that can't handle the truth and repeatedly reports my comments.
That's called censoring free speech.
@@sickandtiredofbeingsickand Sometimes yes, but sometimes there are no other options, or it might be the better of the bad ones.
Exactly
Getting angry at an employee about prices is like getting angry at a dog for walking on four legs
@@jasonellis2546 And in other places the only option is selling crack on a corner, but those kids are not given a pass. And a corner slinger makes about... minimum wage as well.
My mother worked at Dollar General for many years. She broke her leg at work and wouldn't let her take time off to heal. They wouldn't even let her sit down because of a no sitting policy. Evil company.
Sounds like your mother had a lawsuit (maybe still does) on her hands. If she had a doctor's note saying she's to be allowed to sit, they're not legally allowed to go against that.
@@KVixen she had a doctor's note and all they did was give her 2 extra 15 minute breaks that she had to clock out for. I told her to sue but she was terrified of losing her job and being stuck with legal fees.
I don't believe you.
Sounds right
The problem is capitalism.
I’m a former store manager of Dollar General (2017). It was one of the worst employment years of my life. Everything I heard in this video is absolutely true, but it goes even further and deeper.
As the manager, I was given such a limited amount of crew hours per week that there was simply NO way to have enough staff in the store to properly run it.
The stock trucks would run every Thursday without a fail. As per my district manager, “they come on Thursday. If all of last weeks stock is out, it’s coming on Thursday. If it isn’t, it’s coming on Thursday. If you’re ready for it, it’s coming on Thursday. If you’re not ready, it’s coming on Thursday. If you have enough people to work it, Thursday. Not enough people to work it, Thursday. So I’d advise you to be ready because the stock room can only hold so much and that truck is being dropped off every Thursday whether you’re ready or not.”
Ever been in a DG and there’s stock and that huge metal “rolltainers” out on the floor, blocking the aisles? That’s why.
They don’t allow you to hire enough staff or give them enough hours to put away all the stock, and that district manager wasn’t lying. It’s coming every week. Period. And if you tell them “I don’t enough hours to put people on the schedule to get this out, the answer is simple: “that’s why we pay you salary. YOU put it up.”.
Which is why I was regularly working 80+ hour weeks.
Beyond that, you had their “penny savers” club. They will announce online that they have a number (often a high number) of out of date stock that simply has to go today, so it’s been marked down to 1 penny. So, of course, everyone rushes to DG to get the penny items. What those folks don’t know is that and hour or more before they did that, they call the local DG managers and tell them to take all those penny items and move them to the back stock room and then to the dumpster that night.
Why? To get people in the store so that they’ll inevitably buy more expensive things. But why throw the stuff out? Why the bait and switch? Because they’d rather throw it away then give to their customers for a penny. That’s why.
Dollar General is a cesspool of scams, corruption, lies, doublespeak, overworked, underpaid employees, and manipulation both of their staff and their customer base.
Trash.
Wow. Thank you for sharing this information about Dollar General.
You do realize you’re entitled to overtime even though your salary. If the district manager said anything about it that’s what the labor boards are for.
@@thanniss That depends on whether you are an Exempt or Non Exempt employee. Just being on salary does not entitle you to OT
This was my exact same experience as an assistant manager for dollar general. I thought it was just my store though I did not realize it was such a prevalent issue
We already know when we walk into a Dollar General it’s shortstaffed and the attitude suck and we’re getting ripped off
As a former DG manager I can confirm everything in this video. I was not even allowed enough payroll budget to keep ONE person in the store for the time that the store was open. The store was open 15 hours per day. my budget allowed for 10 hours of coverage. Despicable company.
Don't you love how they expect managers to work 6 days to cut down payroll since managers are salary and other employees are hourly?
Also a former DG manager. The worst company I have ever worked for.
I used to be a keyholder at a DG in NJ. It was crashing and burning quickly. They fired almost all of us...
I think the former store manager unalived himself over it all... It was definitely implied that he unalived himself by his relatives online when I decided to look him up a year later, and it would have been shortly after the great purge.
If we'd just had one extra person on shift, we probably could have sorted it in a reasonable amount of time. Instead, we all got blamed for slowly falling apart under the stress and dismissed.
They still do this
All facts
I worked for Dollar General for a little over 5 years and it was hands down the worst job and the absolute worst company I’ve ever worked for. I do encourage everyone to simply not shop at the store, but if you have to please remember to direct your anger towards the corporation and not the employees working at your specific location.
Every single store is understaffed. Underpaid. They throw an insane amount of work at whoever does show up. I was routinely working open to close shifts with no days off, basically not stoping to eat. Never had any help. My district supervisor was an absolute asshole who would lie about needing “just one more week” of extra work and they’d get proper help but it never came. I got so fed up I told him that at some point responsibility falls up the chain of command not down. Since they didn’t have a store manager or assistant manager he needed to show up to fill in shifts and was told (and I quote) “he doesn’t run cash registers” and I’d just have to deal with it.
A month later they fired me. Which as the absolute best thing that could have happened. I was so depressed working for that company that I honestly had suicidal thoughts. Not only do they need to be investigated for this pricing issue but the way they treat their employees absolutely needs to be addressed. Personally, I hope the whole chain goes bankrupt and closes.
Wow. Sounds like Amazon!
As an ex general manager for dollar tree... I appreciate this 😁
Dang that's a lot of likes! I didn't get to say my piece! Shooo.. this person knows.. lmk I'll tell all secrets jack 🤝🤷🏼♀️🤣🤣🤣🤣🤣
I have seen what the employees go through. Most times one employee working the whole store putting up stock and running the register. Unbelievable how their employees are treated.
The few times I've entered a store it's been a shitshow with high prices - now they have pop shelf along with dollar tree - all horrible goods for the most part
That sounds awful. Really important point to remember the employees are the scapegoats for the people with the real power. Thx for sharing that. Very happy to hear it’s not part of your experience anymore!
"Corporations are people," until it's time for accountability.
$1 MILLION is nothing when they take in $ Billions
without corporations there wouldn't be much work out there
Welfare for Corporations - Good.
Welfare for People - Bad.
@@LHLK-q2v without corporations you would still have jobs but your employer wouldn't be some corpo exec, small businesses would flourish and you would deal directly with your employer instead of some rep that doesn't care.
I agree with the concept that businesses themselves are people for the purposes of exercising rights. But I also completely agree that when the business knowingly breaks the law... the Owner or Owners or Board of Trustee's gets prosecuted and goes to jail for any convictions of crime against the company. I hate fines... they never work and only create "rent seeking" mentalities in bureaucrats.
A weak dollar can often signal an economic downturn, prompting me to consider the most effective strategies to protect my savings from inflation. Many people say that inflation erodes wealth, which makes me worried about my $200,000 in savings. As the dollar's value declines, I'm concerned about maintaining my money's purchasing power and exploring ways to hedge against these potential inflationary pressures.
The stock market is a way to hedge against inflation. Most notably amidst recession, investors need to understand where and how to allocate funds to hedge against inflation and still make profits.
You're right! I diversified my $400K portfolio across various markets with the help of my financial advisor, and I've been able to generate over $1.2 million in net profit from high dividend yield stocks, ETFs, and bonds during this downturn.
Please can you leave the info of your lnvestment advisor here? I’m in dire need for one
“Diana Casteel Lynch” is the licensed advisor I use. Just search the name. You’d find necessary details to work with to set up an appointment.
I looked her up, and I have sent her an email. I hope she gets back to me soon. Thank you
I worked at Dollar General for almost 3 years .
The reason why this happens is because they have someone at the corporate office that changes prices via computer for every store they own .
They send new pricing tags to the stores , but the employees can not keep up with the price changes .
As often as they change some prices ,, they would need a full time employee at each store just doing price changes .
I live in the sticks , 20 miles to the nearest city .
There are 3 DG's between me and any city that I go to .
All are understaffed, all are a mess , all have wrong pricing , All would be fined heavily if the fire marshal would bust them over the Americans With Disabilities Act because of how cluttered the aisles are .
I'm a former employee of 5 years and your correct about everthing you said
Exactly this. Some people are commenting and blaming the employees as well as the corporate higher ups. Guarantee they've never worked retail for very long 😂
@@Joshua-ze6hdWell, that's assuming it's intentional. If it's 100% the case that they're just too understaffed, they still have a legal obligation to satisfy and have been negligent in doing so. The obvious answer would be to hire more help. Even if that help is there for just a couple days a week and literally all they do is make sure price tags stay updated. Alternatively, 1 store I worked at a couple years ago said that they were considering digital price tags which could be updated with a computer rather than having to do everything by hand.
@@Joshua-ze6hdI agree, I add as I shop and check my receipts. If it’s off, I bring it up on the spot . I’ve had to do this with Walmart, target as well as Publix …
You are absolutely right. I'm glad you spoke up on the shortage of employees to change price tags.
If you steal you go to jail. If a corporation steals not only does it not go to jail but the people behind it don't go to jail and the company simply pays a fine that is already factored into the cost of doing business.
Not in a blue state, they let you steal all you want
And if you squeal, it's anti-trust.
put the employees in jail then for not putting the new prices on the shelf!
Punishable by a fine means legal for a price - i.e. legal for the rich, crime for the poor.
@@SgtJoeSmithSure. At that point you should also put the customer in jail for not recognizing the rip!
I was in a dollar general in Illinois last January & it was cold in the store. I asked the employee who was wearing a winter coat if the furnace was broken. She told me that it wasn't broken & that they controlled the thermostat from Texas! Unbelievable! This made me never come back. Why would you treat your employees like animals? Corporate greed?
Same here. There is one in my city I won’t go to because it’s so cold.
Lowe's does this too. Managers can override it if they want, but it eats into profits, and bonus money so most don't.
Same with Walmart
Walmart is the same way. I worked at walmart for 3 years at night - this was from 2010-2013 so they were still open 24/7. At 10PM they turn the heat and a/c off.
@@In_Need_of_a_Savior LOL I'm gonna borrow that!
Did y'all know DG is owned by Blackrock, Goldman Sacs, and a diverse mix of investors? But they can't pay their employees minimum wage!
They open up new stores at a RAPID RATE because payback time is quick. Allowing them to expand faster than any other retailer.
They need to be investigated!
Starting pay is about 9.75 an hour on average that's over 51% BELOW poverty.
It's disgusting.
Look at the people in say the first 3 layers of executives and tell me what they have in common.
@@TheWoodworker1966
That they are the children of the Father of lies?
@@MarlzJinx y’all are so stupid
Because people SUPPORT THEM.
“Who has the time to complain over a quarter? Well I do.”
Absolutely badass.
absolute pettiness and needs to get help
@@LHLK-q2v You've obviously never been poor. If you had, you would understand.
You need to seek help for your fetishization of corporate boot-licking@@LHLK-q2v
Absolutely, even if it's just a penny!! Otherwise, that's how they get over on you.
Exactly, quarters add up!
My wife was a manager at DG. It was a terrible company to work for. I am not against companies making a lot of money, but this place truly does take advantage of their employees and the public.
AGREE THE 1 NEAR ME CANT KEEP EMPLOYEES. THERE IS ALLOWING SOME1 NEW WORKING & THEY R ALWAYS LOOKING 4 HELP. I KNEW SOME1 WHO WORKED THERE & SAID THEY TREATED THEM HORRIBLY SO THEY QUIT
My son was hired by DG. He quit after one day. He said there was total chaos, no manager was there. There was no one to train him
I feel so validated by these comments! I worked there for 4 days and quit. Worst job ever, McDonald’s was better.
@@amyamyamy777 Fast food? McDonald's better? Smh
I argue for the price that is on the shelf label. Walmart is almost as bad. I got refunded almost 400 dollars in one year. A little change adds up.
My friend worked 15 years at Dollar General. She made one mistake when handling the cash register, (she accidentally was missing 20 dollars,) and they fired her on the spot. She offered to give them 20 dollars. They refused. That was the only mistake she ever made in 15 years. Because they did that to my friend, I refuse to shop there. 😤
I hope she took them to the cleaners in labour court!
For a manager, $20 is a suspiciously round number, typically when mistakes are made it doesn't end in 00.s and isn't $20. You give back a dollar or two too much, or come up short a few cents due to giving too many dimes or nickles. You don't accidentally give someone $20 too much in change, and if you are making that kind of mistake, the cash register isn't the place for you.
It is always the first time or only time
@@pdsmith11803-- 😒 I'm a cashier at a LARGE blue & red hardware store.. sometimes, bills stick together.. 🤷🏼♀️ mistakes happen, we're all human.😊
My guess is brand new bills, they stick together. I've seen it happen, you have to be very careful when giving change back. 😮
Massachusetts has an ITEM PRICING LAW that Prohibits Deceptive Pricing or Ringing up a Price different that that Displayed (and Prices must be Displayed). Among other penalties, It states if there is a Discrepancy between the price listed on the shelf or item and the price that it rings up: If the item costs more than $10 and rings up higher than the advertised price, $10 MUST BE DEDUCTED FROM THE PRICE. If the item cost less than $10 …The ITEM IS TO BE GIVEN AS FREE.
Talk to your State Legislators!!!!
Hi fellow Masshole!!! I'm also from Massachusetts!! Sadly I'm in fort wayne Indiana
Michigan has a similar but different law I look forward to having things scanning incorrectly. I know I'm getting money back how can these states screw over their people this way
Every state I’ve been to does. You go to the marked price on the item at the shelf and then show that to the cashier. They’ll ring it up for the price on the shelf. TN definitely does as I lived there for years and had this issue with DG.
At this point, they shouldn't just be fined -- they should lose their business license.
Agreed
In Canada, if there are a price difference between a bill and a displayed price, the lowest price is charge plus a 10$ or 5% rebate. The rules must be displayed ta each check out stop or a huge fine is given. Having this law cost nothing and help little people.
@@pierregravel-primeau702
Canada seems to actually care about it's citizens, to a degree.
On this side of the border, we're viewed as money piñatas.
Andinewtonian right
Exactly, just like driving..if any business accumulates x amount of points by habitually violating a law you lose your driving privileges..if you behave and wait a year etc allow them to get a restricted license for a set probationary period.
I have a dollar General probably 3 blocks from my home, and I refuse to step foot into that store after hearing how they treat their employees.
Awesome! People fail to understand the power of the dollar, just imagine how we could crumble their world, by collectively not going to work for one day! The panic that would be set off would be insane! I am wanting to try to organize something of that nature. Strength in numbers. Make members of congress show their corruption. I know I must sound crazy, I am just tired of how our system is failing the many for the few, It seems like we are headed to a dystopian future. I don't have any kids, but I know that isn't a future good for anyone.
There's employees at Dollar General? You wouldn't think so by going in there and seeing all the unopened boxes blocking th isles.
You would help employees more by asking for a manager, and politely detailing your valid points.
And, writing Corporate HQ.
@@MarcPagan it would be a waste of time. The boxes in the aisles and poor treatment of employees is not a bug, it is a feature. It is part of the business plan of Dollar General.
Sadly, I agree with your point. But, complaining to an AG if there's a real crime, like charging more than the price stickered, can't hurt :)@@robkoper841
This DG cashier quit before ringing me up. I said "who else is here?" She said "you" and walked out😂
OMG that’s so funny.
Walk out too
Damn I wonder what kind of person you are to where you were the final straw for them to finally quit
Right!
@@christinabradshaw7079m
I will refuse to buy anything from Dollar General stores.
Well, after reading this I choose to no longer give them my business. Thank you for enlightening me and I will be sharing this info with my family and friends. This is shameful!
I will continue to shop there but will pay attention as I should have been doing anyway. There is a national chain tire store in my small town who has good to fair prices on tires and alignments, now their corporate operation is a real bunch of crooks. I am a retired automotive technician so I know what I am looking at on the bill. The guys in the store know I do too. So when I point out the automatic add ons corporate has built into the system that don’t even apply to my truck like $40 to recalibrate the tire pressure sensors (you can not calibrate this system, period) and or new rubber valve stems (my truck does not have rubber valve stems stems) they just just remove them from my bill. I’m happy and the guy at check out is happy to do it.
Me too, no more shopping there
Eyes will be wide open
moving forward. Thank you.!
You are easily controlled, huh?
You're paying for convenience..
I used to work at Dollar General. Terrible company. We were constantly understaffed and they made sure no one could work full time hours. Half the equipment in the store was broken and never replaced. The place was always a mess and we couldn't even get a vacuum cleaner for the store. The manager in store was fine but the person above her would constantly change our schedules without telling us. Sometimes our schedules would change in the middle of the night and we would wake up on a day we thought we had off and look at the scheduling app to see we were supposed to work. The self checkout machine was always breaking down. As a cashier I was expected not only to man the cash register alone but also whenever there wasn't actively people checking out I was supposed to go around the store and organize the shelves and somehow keep an eye on the counter at the same tine and of course I'd get yelled at if there was a person waiting in line for even a second when I wasn't there. The manager would throw away products that hadn't sold(including food items and candy that were perfectly good to eat) and of course the employees weren't allowed to have any of this stuff that was just getting tossed in the garbage. We had to work holidays when almost nobody was coming the store. They would lose more money on paying us than they would get from sales on those days. It doesn't surprise me that prices weren't kept up to date. The employees don't have time to change prices and the computer system would update them automatically. Another thing. The computer system was a nightmare. It would lag constantly and get worse throughout the day. It would get to the point where I would have to wait 5 minutes at a time between button presses before it would do what it was supposed to do. Oh also if employees needed to do anything during a purchase other than add items or finalize the purchase we had to get a manager. We couldn't remove items or apply the sales the computer system constantly was missing. We couldn't handle returns or anything. I know this is a long meandering rant. I apologize to and thank anyone who read it.
You’d enjoy Jon Oliver’s rant, from a couple months ago.
@@sunshine3914 Seen it actually. It was pretty great.
@@rzq100No, you SAW it.
You deserve a medal.
That’s a nightmare
I'm glad this is being exposed. It's not limited to Dollar General. I have been trying to expose WalMart for a couple of years for doing it too. I started taking pictures of every item I take off the shelf and make sure everything gets rung up at that price at the register. The number of "oversights" will blow your mind.
How hard is it to keep track of what you buy on a calculator then compare prices at the end?
@@krazykuz13cmc seriously? We should be auditing businesses instead of them not committing fraud?
I take pictures too because it's been a regular issue at Walmart. These stores count on people not checking their receipts
@@krazykuz13cmc if that works for you, that's great. Photo evidence works well for me, especially when the manager wants to argue with me at the register that I must have been looking at another item instead.
@@krazykuz13cmc A calculator will tell you there is a discrepancy. A photograph will show which specific products have a price difference.
Here on the Pacific Coast, there was a chain of "99-cent" stores. They went out of business because nothing in their entire stores was sold for "99-cents." Many years back, the US Treasury was considering discontinuing the penny, because it was just "remainder change." Now, the one-dollar bill is just remainder change.
If you're able to avoid shopping here, please do so. We as the consumers need to stand together and shut greedy corporations down like this. This is crazy.
If they didn't have the drink powder I like that I can't find anywhere else, I would never set foot in the place.
Virtually all corporations are greedy and getting greedier by the day.
Check the ingredients of the drink powder and see if it's healing you or harming you.
@@mrchopsticks3 drink powder is where you draw the line at your support 😂 ridiculous at best
@@SuperSantogoldand go down the street to Walmart 💀
What about cable and cell phone companies those people tell you one thing and absolutely Jack the price up... Everything is a scam in the United States and the world, it needs to be stopped!
EXACTLY!!!!!!!! They are the WORSE BLATANT Scammers of all time. This goes back years. They are such thieves they even had to change the name from Cablevision to Optimum because they wanted people to suddenly forget they were thieves. Like, nope. You're STILL a thief trying to beg and come to MY home to subscribe to then lie and try to take my money. Lol. First of all, I DON'T NEED Cable or Internet ANYWAYS! Back in the day TV was FREE! What tf I look like paying for something now that used to be free. If it cost me money then I don't need it. End of story. Go away Goblin.
Exactly!^ Verizon, Att, and TMobile all three have done this to me!
I use Spectrum... when I got the internet it was $30... now, it's $100 a month???
@@GlobalFreeLiving - Same here, only fortunately, it only went up to the $80s monthly… but still that’s a lot when you’re on a limited budget of Social Security, that’s already losing the battle of making ends meet.
Then Spectrum says they’re changing something again, and will send me the stuff needed for the changes, and I will have to do all the work on my end… knowing this all probably also means an increase in monthly payments… so… I didn’t go along with that and now I sit with no WiFi. 🫤
Absolutely true. My wife and I just reviewed our I-phone and internet bill. One year ago it was 55.00 a month. Today the same services it's 140.00 a month? Deception at it's finest. The problem with these retailers is, they ALL do it!!!
I will not shop at Dollar General again. This is one way to correct their problem. Once they see their sale going down they will correct the problem or they will close down. It's up to us the consumer to stop it.
And where will you get your groceries if EVERYONE closes down near your location? Some people just think life will fix itself when they fuck it up. Good luck.
@@NathanTestimony2024 I am surrounded by DG stores. I can count on my hand how many times I've been in one and the amount of dollars I've spent there. If they all closed down near me, everyone would quit being lazy and just make the trip to the nearest grocery store and get stuff for the cheapest price.
but thats not what happens, the corporation goes bankrupt, renames themselves and continues.
they dont make it easy for someone to start a company, and the first year is often a complete loss... you buy all this stuff, but nobody knows. yet.
how many mom and pop stores are around now?
zero. nobody pays more for better treatment of employees. they go to walmart. mostly because other stores dont advertise, and arent 24/7
You have to understand that “most” people that shop there aren’t privy to YT or even social media, so they will not be aware that Dollar General is the culprit to our economic distress.
Stealing
That is deceptive trade practices, I see this all the time in grocery stores so what I do if the price rings up higher I go and take photo of the sign with my cell phone and bring it to the cashier. Almost 100 percent of the time I will get a refund on the over charge. If a cashier try’s to argue with me I simply say that’s not my problem and go to the manager or go the customer service to get the refund. This happens to me all the time in grocery stores. I worked for Walgreeens for almost 40 years. You can not charge the customer more then what the Mylar ( price sticker) shows on the shelf. Even if an old ad tag sale is left up by accident we would still honor the price. That is just good customer relations. If stores do not honor their ad tags some idiotic store manager may think they have saved the store a few cents by arguing with the customer but what really happens is that you lose the customer and potentially hundreds of thousands of lost sales in the future because you pissed off a customer. How damn dumb is that!
You guys are absolutely correct 💯. I was an employee of DG in my community for almost 1yr and watched these deceptive practices happen continuously. The best thing that ever happened to me was, "I quit".
Thank you for bringing awareness to these issues with this company.
They all need to be shut down!
T h a t s what it is, deceptive practices!!!
What's even more odd is encountering employees who will bend backwards to support such shenanighans. They're like pretty much supporting and fighting the customer for what they in no way benefit from. The first time I saw that store I was turned off by it. It looked confusing from the outside.
If you know it's still going on, then contact the local government's weights and measures department. They're the ones who are supposed to be holding these companies accountable for their pricing discrepancies
@@junglekutz5625What’s confusing about “Dollar general”?
They thrown away so much good stuff in the dumpster in the back of the store.
I mean heaters, fans, toothpaste, etc. they won’t give or donate them to anyone.
Some people steal them after the store is close..It’s a shame to thrown away
items they could donate to organizations that help people that are struggling in
this world..
That happened to me once at a Dollar General in San Antonio but I’m always very careful at the register so when the girl was ringing me up there was an item that rang 53 cents more than The shelf price. I called the Manager and she said “Oh, the manufacturer went up on the price, and we have no control of that.” I took her to the aisle and I told her “this is what is advertised and this is the price that I want.” so she had the cashier refund my money.
We had laws “truth in advertising”, but then bush was “elected” , bait n switch was illegal, now it’s common
If it were in Canada , it would be free 🙂
What location in SA
I'd have asked, "How do the manufacturers prevent you from having accurate shelf tags in your own store?"
That's why they make the text so small on the digital coupons too
There's a brand new Dollar general up the road from my house that overcharged me for bread. I very nicely brought it to the managers attention and she said to the cashier, "he's just gonna have to pay the price it rung up at.". I cannot believe she said that. I just left the bread there and left. I told as many people as I could about what happened.
Next time steal the bread and spit on the register. Dollar General has earned it.
In Australia, you would get it for free if you sed you new your, Consumers rights. Old people didn't trust barcoads when they came in.
@scarletangel1997 but he will be arrested and jailed, for stuff like theft and also probably damaging property and misdemeanor.
Do not do that, act intelligently.
-not a lawyer
@@FrenchCanadianGuy
While I agree with the sentiment, the organizations who own these stores don’t care about ripping off their customers or the financial stability of the areas they supply.
@@dozzer009 that doesn't mean one should break the law and put themselves at risks stupidly.
I met someone who was refused the job at Dollar General even after being hired, for claiming they want to enroll in an elder social security program or something along those lines. Had the job for months, no hours given, no calls or emails. Employee in the system with zero hours for months, all because they said BEFORE BEING HIRED that they intended to enroll in social security in the future. Not sure how many laws that violates but it happens. So they not only steal from the public and lie on half their prices, they also refuse to hire people unless they work the hours the company is forcing instead of requesting. This is why many of them are understaffed with 2-4 people in the ENTIRE STORE for employees at some I've seen before. Working a minimal of 30 hours part time and 60+ full time each one of them.
So what? 😂😂 a business can choose to hire whoever they want - y’all are unbelievable it’s like y’all don’t know how the world works 😂😂
@@ericburton1244 They did hire the person, and they kept them as an employee, given zero hours and zero pay. Can you not figure out how that's a bad thing?
@ if they never worked, why would they receive pay? If you never have any hours and never work and never get a paycheck - you DONT WORK THERE 🤣🤣🤣
@@ericburton1244 The issue wasn't getting a paycheck, the issue was being EMPLOYED FOR 6 MONTHS WITH 0 HOURS AND BEING FORCED TO QUIT?
I was told by a manager at DG that once she became a manager she was put on a fixed salary and then they started pressuring her to work more and more hours. Typical corporate greed.
Never work salary.
It's called salary, not some crazy sinister thing.
@@sandler800 are you making a point?
@@michaelhollis764 yeah, that is not some crazy idea that when you get promoted you get paid differently and have more responsibilities.
@sandler800 every person I've ever known to work salary ended up making less per hour than they did when they were paid hourly.
As an Ex- Dollar General Asst Manager ,I can tell you it's all true. I really liked my job at first ,but they quickly start treating me badly and insisted on the impossible.
Me too so I quit. But not every one is as lucky as me, and they have to tolerate it for years, it's heartbreaking.
It's illegal. If it's in the system as one price and the shelf price is different they have to sell it at the advertised price
@@nathanhawee5373 Years ago I went to buy a half gallon of milk at a country store. Sign was much cheaper than the price they tried to charge me at the register. I argued with them saying the SIGN SAY IT'S A LOWER PRICE. Guy said well that's not the price you have to pay. I said THEN CHANGE THE F@ING SIGN!!! I ended up buy a gallon of milk which wasn't much higher than grocery store prices, but all I really wanted was the half gallon at the time.
I quit also after 5 years. They expect a person to perform an impossible list of tasks. Most times there were only 2 employees in the store. At the least, 3 were needed
@garygonzalez3309 yep, I would open the store and work till 2 or 3 pm. Alone. Complete B.S.. then the district manager had the gall to call and complain I wasn't getting all the start task done, all the while spying on me thru the camera.
The management at Dollar General in Berkeley, Illinois (suburb of Chicago) was terrible in Feb. 2024. Their checkout computer registered $2 more than the price tag shown on sunglasses I wanted to buy. When I politely explained to the manager that she legally had sell me the sunglasses at the price shown on the tag she refused to sell me the sunglasses. I politely got her name and told her I would be contacting her district manager over the legal principle of this. I called the DG customer service line and told a representative what happened and that I want to speak to the district manager of the Dollar General store located in Berkeley, Illinois. The representative took a message and the district manager never called me back. Now I'm boycotting that store.
That's the thing. Sure, it's illegal, but they can just assume that if you're poor enough to shop there that you're too poor for a lawyer to take it to court. And even if somehow you got it to court with a lawyer, then either the settlements begin if they know they will absolutely lose, or they will do everything in their power to bleed you dry while it lingers in legal limbo.
It turns out that money does buy innocence after all.
Unfortunately, you're correct. 😞
As someone who used to work for D-Gen-
The sunglasses are tricky, the Glasses and sunglasses are dropshipped vendor items, and (at least at the store I worked at) I was unable to change the price for them. I hated it... the printed price on the sunglasses tag themselves says $8, and the computer rang it up for $10 with no way for me to change the price. There were a few other items I was unable to change the price for as well, but not many.
@@EbonySaints do you need a lawyer for that ? in Brazil complaining about the price works because you can call the police, then it wouldnt be me fighing then on the courts it would be the state, so they just correct the price to avoid having all their items checked which would cost their entire business not just one item
@@devforfun5618 Unfortunately, the manager of the Dollar General in Berkeley, Illinois seized the sunglasses and took them off of the sales floor. With hindsight, I should have called the police and filed a police report had I known how corrupt upper management of Dollar General seems to be after watching this video. The management of most other stores here in the USA are more reasonable than Dollar General. Filing a police report is typically unnecessary when the merchant is reasonable. Dollar General is unreasonable.
Where i live in Montreal, there is a law that states if the price on the shelf is lower than when it's scanned at the cash register, if the item is under $10.00, the client gets it for free. If the item is over $10.00 and the price is higher at the register when scanned, the client gets to pay the corrected price and gets $10.00 back
If you are watching this and live in Michigan remember that Michigan has the "Scanner Law" which says that is the price that rings up at the total is higher than the price marked on the shelf they HAVE to give you the difference plus 10 times the difference charged. The "Bonus" is $1 Minimum and $5 for the max. If they do NOT, then you can file a small claims and they have to pay you actual damages or $250 whichever is MORE. I have used it several times at my local Dollar General, and now the prices are usually marked correctly on the shelf.
yep, just make the cost of not complying higher than the cost of complying
Nice law. Should be everywhere.
Yeah punish the employees for policies they can't dictate.
@@anthonychilders9549 so you can't read.
Wow! That Scanner Law should be a federal one. Thanks for sharing.
I QUIT shopping at Dollar General over a year ago & wrote this same thing in a survey. Shelves do not reflect prices at register and then I am told that the shelf isn't correct and that they can't change it fast enough and they won't honor their shelf price. So I don't spend any money there at all ever. I know when I am being robbed. Hope you enjoyed your last dollar from me Dollar General. Don't forget you're never too big to go out of business. Broke people know how to go without. Don't forget that.
I think I’ll take some time one day and as I put each item in my basket run to the front for a price check! Yep, I expect to be thrown out but with enough people doing it it would seem someone would notice!
No broke people don't know how to go without. Unfortunately, they're broke because they're creatures of habit.
@@Reed-2bigYou could just take a picture of each item's price tag and compare to receipt. By law they have to honor shelf price, tho I don't know who you report them to if they refuse.
John Oliver did a deep dive on Dollar-style stores. They are a complete rip off.
“Broke people know how to go without” 😉
I used to shop at Dollar General all the time because there is one at the end of my block. Pre-Covid, there were no issues with shelf prices vs. register prices. During the pandemic is when things changed. Once I became aware of the differences in prices, I gave the store over a month to fix it. It became obvious that nothing was going to be done about it, so DG no longer gets my business and never will again.
Dollar general isn't posting incorrect prices on purpose. I worked for dollar general a few years ago. There is a weekly ad that needs to be put up and taken down weekly. There are also weekly price changes that need to be done on Sunday morning. At my store if anyone mentioned that something was a lower price it was changed to the price almost Everytime no questions asked usually. Idk I was in charge of this at the store I worked at and I was very efficient at it and able to do it all in a few hours each week. What this video does not mention is what the prices are at other stores or what they would be without dollar general. In my local community the local win Dixie's prices were often 50% more for the same products
I live in Tennessee. The DGs I shop at are constantly advertising HELP NEEDED. One day I asked what positions they needed help for and the rate of pay. The gentleman said you do all positions…cashier, unbox and stock all goods and the pay was MINIMUM WAGE. That’s shameful. 😱😡
Dear Sandstom 29, At 2:38 minutes, Are they just making and dragging out a show?
Some DG stores have price scanners for customers.
At Dollar Tree, most items are 1.25 dollars, but they cut the size.
I'm in TN too. I know a gal that just got hired on at one. They topped out her pay due to experience, she said it was around 12. an hour. She could've been lying, I always assumed they paid minimum wage, but no reason to lie really. But, she has hardly any hours, about 20 hrs a week average.
Entry level job. Work it for a bit, get the raises and promotions.
It's a job for people who need or want to work a job, right? Both my husband and I worked part-time at a DG for a year and got completely out of debt and we're able save almost enough money to buy our home outright. Don't knock it till you've tried it.
Same here ein Alabama. Employees are trying but they are over worked and just there out of necessity.
While working at DG for 3 yrs now, yall should also know its not just the shelf prices they're changing without notice, its also the coupons they provide you on the app. Alot of times theyll remove them during the sales, and people are thinking those coupons are being put on their purchase when they aren't. They're scamming people like crazy here in Arkansas.
Time for a boycott. Give them the bud light treatment. Go to family dollar instead if you’re near one.
Same here in Iowa!!
I live in a small town there are so many people here that don't drive and are more or less forced to buy their groceries from the local DG the prices are ridiculous. The employees are nice and always sympathetic. It's scandalous what they charge for the simplest item.
If corporations are people, criminal charges should be pushed
That's why corporations have 'lobbyist's' who essentially bribe the government.
Corp as people was Corporate foot in the door to Corporate Captured Privatized Government. When Corporate hurts kills victims. All the sudden Corporate that claims its a person reverts back into Corporate Judicial Corporate Captured scumbags Justice is the form of a fine that goes straight back to ? Corporate
The end game for that is jail time. How does a corporation go to jail?
@@karaokehammick5215by putting the board of directors and executives in jail.
@@X4zerm4n Yeah that's already a thing though. CEOs have even gone to jail. Corporations are treated as people in civil cases, not criminal, because you can't throw a corporation in jail.
I'm in SC. I had to share this video with my husband cause we stopped going to them cause they were more expensive than Walmart, which was just 12 more minutes down the road.
I delivered to DG’s for 14 years. They are a despicable company. They treat their people like garbage. Store managers get payed under $40,000 to work all holidays and often never geting days off. Most stores have a 1 person staff expected to do everything.
Where are all the companies that don't do that kind of stuff?
@@malachi- what do you mean? Walmart is not even that bad.
In 2019, the managers at the small stores got $32,000, and the biggest/higjest volumes made $43,000. I made $37,000. If I was an hourly employee putting in 60-72 hours per week, I was actually making $7.56-7.63/hr. My cashiers made $8.00/hr. I was the lowest paid employee in the store when broken down by hour. If I had only put in the 45 my salary was based on, I would have been the highest paid.
There is no slave labor in America. Nobody forces these people to work at DG. Stop with the "woe is me" mentality. Take control of YOUR life.
@@sirwinston2368 Whan you live in an economically depressed area, you take the jobs that are abailable. The rise of the Industrial Revolution turned the majority of Americans insto wage slaves.
I live in Ohio and there was a DG built in my residential neighborhood the entire neighborhood petitioned for the company to NOT build the store location but in true fashion they forced the store into our community and now they are having to shut the store location down because no one will shop there because we didn’t ask for them.
You people are awesome. That is how it's done.
Good for the community😂
Good for your community..that's the way to do it!
I’m convinced there’s something else going on. They could care less about building and then shutting down months later. I believe it has something to do with tax write offs. They do it all the time. New stores seem abandoned. There’s one close to where my parents live. It got decent foot traffic. It burned down and they never replaced it, just bulldozed it down. Weird!! Either way, I’m glad you guys stuck to your principles and got the intended outcome!!
Yes I agree about the tax write offs. I was thinking that before reading your comment.
Everything they do is to cut costs and save the company money. I was a truck driver for 25 years. A company I drove for years ago tried to get me in the Dollar General account, I refused. They won't pay to ship their freight on a pallet. So, the driver has to physically handle every box and the store employee has to stack it. If they're the only employee working they have to go to the front to run the register. It takes hours to unload and you don't get paid by the hour you get paid by the amount of boxes you handle. I'm now 65 and retired thankfully. I've never been inside a Dollar General and I never will.
Getting us ready for our 15 minute cities.
Sysco pulls that shit too
I noticed that too. I applied and did a walk through. The lady told me i would work the back while stocking and register..
@@Xerocki mean most food distributors do that. When I worked 4 Pizza Hut the McLane driver all did the unloading. Usually they just have a pallet or two to unload not a whole truck.
@Vermhatwormhat819 he said they don't use pallets
I’m an ASM, at a store with 121 hours, and they just moved our Fresh truck to Saturday nights, the busiest night of the week. So now 2 people have to receive the dry and fresh trucks, run register, put away the fresh, stock the dry, AND do 1,000 piece ads. The only way this company makes sense is if they’re trying to kill themselves.
Also, everything in this video is true. DG absolutely rips people off.
As a former manager, I dedicate 8 years of my life to this company. No one above a regional manager cares about anyone in this company. I fought the same issues this lady talked about. I would just change the price to what the shelf reflected.....kept my customers happy. Then one day I just snapped. Decided I needed to do better. I'm happier now than I ever have been at a job, and I liked my position as a mngr. I couldn't deal with corporate nonsense anymore. I no longer shop DG.
So, that button on the cash register still exists!
It should be used more often rather than the scanner; scanning a more expensive price.
I've heard this from other DG ex managers. Specifically in Texas. There's no changing Dollar General corporate. I applaud you for walking out. I wish more ex employees would talk like you are.
Dear Brenna 8547. Where are you working now?
@@labbeajI hope no one feels obligated to shop there. If you don’t like it keep driving.
@@shellakers10 I wish more would also. But in West Virginia where I am, You do what you need to do to feed your family
My son went in for what he thought was a job interview at our local Dillar General. He was hired immediately and put to work. 30 minutes later, his "training" was over and he was left to run the store by himself. He didn't go back for his 2nd shift.
That’s wild 😅
Yet the people they hire they treat terrible
Huh, so that’s how everybody experiences it at dollar general
God that's disturbing, sorry he went through that. I've never heard of such nonsense. Training for 30 minutes 😭
I call bull💩💩💩💩
I worked for a large telecommunications company that had the same practice. They would perform a software update that would charge customers 1-2 cents each. No one would notice or argue being charged 1-2 cents more, but if you have 80 million customers, that would bring in at least $800,000. If customers would call in to complain, they would apologize and refund the money. But, the majority of the customers would not.
Brilliant!
AT&T charged me an administration fee of $2 on the bill. I would call. They would remove it. Once the rep said it's only two dollars like I was being petty
I said it's my $2 and I want it.
It happened every month
Your right $2. multiplied by 1 million customers in my area only, equals $2 million dollars. Then multiply by 12 months = $24 million!
They are criminal.
Yeah that's stealing by a company they think they can get away with this but people are catching it so they won't anymore
Office Space comes to mind 😢
Nextel when I worked at Nextel. Only really old people questioned it and nobody had an answer. Just steal one penny each month from a few million people
I have a Dollar General within walking distance and have not shopped there in a year and a half because items cost more at the register. I am happy people are beginning to see this.
Wow, I've had this happen SOOO many times and thought it was really wrong, but didn't want to interrupt the ONE employee on duty. Almost everytime I shop I am angry and upset when I see how awful these poor employees treated. They are almost ALWAYS the only person working there and have to do EVERYTHING alone. Idk how they even get a minute to use the restroom. It's a despicable way to run a business!
Prices are sky high. Nothing is a dollar.
I’ve often wondered why is it that, when the price charged at the register doesn’t match the price on the shelf, the price charged is never LESS THAN what the shelf price said it is . Law of averages being what it is🥴, you would think that SOMETIMES, if there’s a mix-up,, it would work the other way around, as well, yet it doesn’t ever seem to work that way for you. 😑
It's called corporate greed.
Don't shop there, please.
@@Fireguy97my exact comment but in the main thread
I did a research paper in college on Wal-Mart and came to a similar conclusion. When they move in, small businesses get shut out and close leaving Wal-Mart as the only option. They strongarm suppliers because they buy in bulk and bully them to sell at cheaper rates or will buy elsewhere, impacting suppliers bottom line. Then when the profits slow, they'll close the store leaving no options for the communities they've destroyed. There's been a few great documentaries over the years that layout what i found in my college paper 20 years ago. And no, i haven't shopped there since.
Waa thinking the same about Walmart. In fact, sine John Oliver did a piece on Dollar General, I kept thinking about who gains the most by targeting Dollar General and it is clearly Walmart. Not saying DG isn't "guilty", but it is interesting that they're being specifically called out.
Yes, I never shop at Walmart or dollar stores. I am fortunate to be able to do that.
What’s sad is a lot of people don’t have choice because the supermarket that was there for generations is gone.
I have not shopped at a Wal-Mart in 20+ years. They abuse employees and use the American taxpayers money as part of paying them!
Yea but in rural areas , local mom and pop stores nail you in price . My local rural grocery store is 2-5 times higher on everything.
I worked at a chain corporate grocery store in Oklahoma for years. We were told as cashiers that if the price on the shelf didn't match the price that was in the computer, we were LEGALLY obligated to change it for the customer to the lower shelf price because of pricing laws. How is Dollar General not being held to the same laws?
My exact thoughts as I watched this video.
I work at a DG store. It must be state/district orders because our district and regional manager have always enforced honoring the shelf price to follow the law. Also, regular sales associates don't have the authority to change the prices on the register, that requires a lead sales associate. Since many are so understaffed and overworked I'm guessing they just can't be bothered to come up to help fix the issue. It breaks my heart.
They are and they do. This is desperate backwoods broke people looking for a settlement
Same here in Australia and 2 of the major chains have a company policy that you get it FOR FREE if the price is wrong
WIC is highly regulated at the register, back when I was cashiering you had little books about what was eligible and what sizes/price point were allowed. WIC customers are always paying MORE attention to details than your average shopper, they have to.
I spend a lot of money in our local Dollar General just down the road from my house, but since watching this video and reading comments, I am not shopping there again. The corporate big dogs should be ashamed of themselves. Our local store is always a hazardous shopping trip, because you cannot get down the aisles. They do not evem have good lighting in the parking lot outside now, so you wonder if you will get robbed coming out of the store. Thank you for sharing this story, because I am not giving that company any more of my hard earned money.
I worked at Dollar General and it is a fact that they only keep two people on staff in the building at any given time, only Saturday morning before the store opens is there 3 or 4 people... Yeah .. just a manager in the back stocking and one cashier ..all the time!!! Ridiculous!!! We have over 12 DGs here in Clarksville Tennessee Montgomery County and it's the same at every store, you see stocking karts full of s*** everywhere because there's not enough time or workers to put them up.. I worked at one for 6 months so I can tell you firsthand this is the truth.. it's no one's fault but corporate! I've told everyone that if they want to change they have to write and call and complain to corporate headquarters.
It’s exactly the same here in Tampa Florida 🤦♀️🤔😱😡
That practice encourages theft and robbery. They love to endanger and exploit black employees.
Walmart does the same thing and it’s disgusting!
I worked at a dollar general for 6 months as “assistant manager”. It was the worse job I’ve ever had. And yes, there was always just 2 staff and 3 if we’re lucky. Me and my staff would bust our asses off just for the store manager to tel us how come we didn’t finish our work
Same working conditions in New Orleans.
In the state of CT, if an item rings up higher than the listed price, the seller has to give you that item for free up to $20.
Boy, do the stores here make sure to update their prices efficiently!
Great law!
😂😂😂😂
But fuck dollar general, still.
As a former cashier for Dollar General, I honored the price that the customer told me was on the placard. We had that ability about 15 years ago. The new machines may not allow the current cashiers to do that anymore.
As someone who just quit in December…. You can still override the price, but loss prevention puts you under investigation and comes after you.
If they don't then I leave it on the counter and go elsewhere. Big Lots does the same thing. Have to watch EVERYTHING you buy from these crooks.
As someone who still works at a Dollar General, you have to be a “key” to override the price. Which means an associate like me has to look for the key employee on duty and that can be a pain for everybody.
Randalls did this a lot. If you went to the courtesy booth complaining, they would give you the overpriced item FREE. I wonder if they made so much money over charging that free items to prudent shoppers wasn't a big deal.
I just came from Dollar General a few minutes ago. I bought a jar of Mayo for $4.59 "on the shelf". The cashier rang it up at $5.29. I raised hell. Tired of this crap that every time I go to that store I get screwed. She didn't want to give me the price so I left all my purchases on the counter and walked out. I contacted my state attorney general twice about what Dollar General and Family Dollar but so far ...nothing. Big lots does the same thing.@@auntiecreeps1414
She is absolutely correct, The same thing happened to me. I asked the clerk to put the correct price so others won't be ripped off. The clerk said she couldn't fix it. Management had too.
Never mess with a lady’s kittie litter. This was your first mistake
At least it wasn't used.
Never mess with a Cat 🐈 Lady 👩! She has no husband, no children, no boyfriends and no dog to play with. She has endless time on her hands to fight the injustice of being overcharged by $1.
Heroin dealers gave their customers a taste at a low price in the 1970s.
*kitty litter
Thank you, I needed a laugh today.
Wal-Mart has been doing this for years. They move in a community and lower their prices until the locals or other businesses are drove out the they raise their prices
I was just about to call Walmart out as well...
Notice now that they don’t have any real competition, they aren’t in any hurry to go back to 24hr stores. They don’t have to.
Dollar general built a bunch of stores in my county AFTER all the other businesses were gone in those areas they are filling a great need. I think this mess has been cleaned up as they are able to hire enough help and inflation is just bad, not crazy like a couple years ago.
Walmarts are closer to a traditional storefront than these dollar stores. They require a large amount of people to be sustainable. Meanwhile these dollar stores can stick their roots in the smallest of places.
not the same thing Dollar General is doing. Walmart honors the prices on the shelf. As far as them 'moving into neighborhoods and driving out the competition' --- that's their business strategy. You want to compete with Walmart- offer better value, sell better stuff, provide better service. Trust me- there are better stores than Walmart.
I've never walked into a Dollar General and said "man that employee is having a great day!"....
No wonder why they're so upset.
Me either
Ikr!!!! Like ummm Ms. Mam!!
Numbers don't add up. You mad cause what???
Now I need 350$ for a full head of braids, with weave!!! 😳
Oh yeah!!!!!
Come to Tuscaloosa AL my man under the 2nd Ave bridge is always vibing
They work them to death.
1 or 2 workers to do cashier and stocking. Sometimes there are workers who don't get enough hours or pay to stay there.
The warehouse is no better. I worked at the distribution center here in AL and I wouldn't work there ever again! You have sooo many stairs to walk up coming from the parking lot, followed by a 3 min walk to the main building. Go to your locker, then down some more stairs before you line up at the few time clocks before you're late. The business office has there own entrance with hardly no steps. You have the risk of getting ran over everyday by their pallet jacks that people fly on trying to make "TOP DAWG". There was no kind of health insurance for at least a year, and just so many other issues. We worked 12 hr shifts and only had two 30 min breaks. You didn't have time to eat because there were not enough microwaves, so I ran off of chips and a soda or energy drink. I wouldn't tell my worst enemy to go there for Employment. Left after 3 months, didn't even give a notice.
More people need to complaine. Take this in mind, for each person that complaines there's 1000 that don't. If you noticed this happen to you then you need to fight back because you represent 1000 other people. I thank this lady for taking a stand. 🎉🎉🎉
@@WynterFyre Right, too many people fuss on places like the youtube or farCebook but not to the companies HQ where it counts. Yes I spell it faRcebook because it's a farce. 😉
@@WynterFyre The majority of people don't care. We live in a society of entitlement and "me too" bullshit. Everyone is more worried about what to identify as than helping the person next to them. They don't care that there's only one person working in the store, they're going to bitch and moan and if they do complain to corporate, they will just turn it around on the employees and say they're not doing enough to make the customer happy.
I've worked retail for 20+ years, it's the same thing no matter where you go. It's easier to bully your employees than to change things that might cost you money.
I tend to take my advice from people who can spell....
Dollar General IS a convenience store WITHOUT the gas pumps. AND if you don't like it or the prices...the easy solution would be to "shop somewhere else"!! Honestly IF I want a new pair of jeans I am NOT "shopping" at Dollar General.....BUT I might skip in for a package of hamburger buns or a pack of Double "A" batteries, BECAUSE it is close by!! In other words IT is not the first place I run to, to waste my whole paycheck at.....and if you are not smart enough to shop around at places like Walmart or Target or half a dozen other stores....then WHO is really to blame if you are paying more????? And my car goes WHERE I tell it to go!! Just like IF I don't like the prices of Lumber at my local lumber yard/ hardware store....I WILL drive to Lowe's or Home Depot or Val U Home Center (we don't have a Menard's in my area)!! My point is YOU have options, and IF you chose to ignore them.....that is YOUR problem....not anybody else's!!!
@Cromwell564
Better yet, stop shopping there. Why continue giving crooks your business? But beware, Walmart and others do the same thing.
Kmart used to have a policy that if the item scans wrong, it's free if under $3 and $3 off if over. Make this the law.
😂 and k-mart went broke
That's state law in a bunch of States
@@NightrunnergunnerYeah, that's the sucky part. It turns out that being moral and being successful aren't mutually inclusive.
Walmart used to give you a discount on the item if you found a price discrepancy. It has been so long that I don't remember how much.
In Quebec there is such a law, if it's listed below $10 and it scans higher you're getting it for free. If it's listed for more than $10 and it scans higher you're entitled to a $10 discount. If the error is in your favour (the register scans lower than the label) you get the item for the lower price.
The only exceptions are items with a legally mandated minimum price like alcohol or cigarettes, otherwise stores would deliberately scan them 1 penny over the minimum price and evade the minimum price law.
This happened to me once at a Dollar General. Qhen the prices did not match at the register, I just put down all my merchandise and left. People need to do this. Nothing like a loss of profit to wake a company up.
yea and then waste 30-45 minutes driving to the next closet wal-mart in my town spending abotuher 30-45 minutes shopping, only to waste another 45 minutes and gas drving back home meanwhile being hungry and irritated?? i think ill just pay the 3-5 bucks that they scammed me
Same here. The incorrect pricing isn’t a business strategy; it’s caused by poor local management. Corporate needs to mandate X number of hours scheduled each day for a dedicated employee to change and audit price tags.
@@amandaburleson2035 And you're the reason this continues.
This is a must bigger problem as it happened to me in the Chicagoland area! When I complained I was treated very poorly. I called the manager and wrote the company. This class action could be nationwide!!!!
My Dollar General is two blocks from me. I had worked retail for many years. They tried pulling this crap on me stating they didn't have the manpower to change the pricing on the shelves. I told the manager that is your problem and shouldn't matter in honoring the price from the shelf. I called the State AG while at the cashier and filed a complaint over the phone. She, then honored the shelf price. Last time I stepped foot in that place and told all my friends to be on the lookout.
Thing is, even the LEGIT prices are EXORBITANT! They sell the SAME can of cat food for $2.00 that Dollar Tree sells for $1.25.
Except for a few $1 items, the place is a rip off!!
I find that in situations where the cashier is already disgruntled for being overworked and/or underpaid, they would be quite supportive of you calling the AG, as long as they were not personally identifiable.
I agree the stores are horribly stocked. There’s boxes and debris all over the place. You can’t get down the isles I gave up and left that makes twice now that I have purchased nothing after going to the stores because it’s horrible.
@@danteinferno175I was there for the before and after as an ex general manager. I know personally this.... 😢😂😂😂😂
You called the state at the counter? Sounds legit 😂
My wife worked at a DG for a while. The manager only had around 100 weekly hours for the entire staff. There was never enough help to unload trucks, restock, checkout and clean. It was impossible. They would just continuously hire and fire in a revolving door, preying on those desperate enough to work themselves to death for a few months. Rinse and repeat.
Did your wife die from the overwork?
@@cleverusernamecl5532 way to be a smarta**
@cleverusernamecl5532 talk about RUDE I bet your a Liberal or Demorat!!! And the one like you have was you doing that I can't wait to see what other people say to you!!
I’m curious if regional areas affect the way the employees / stores are handled. The one I go to in my area is very clean and always stocked. There are 3 employees there that are very sweet and have been there since I started going a couple years ago. I’m the type that always checks receipts to make sure the sales are accounted for. I do this at every store lol . Never had an issue with them. The store is in a suburb outside of Orlando.
@@pennyusa8514and that person is probably living off the tax money the wife made while she worked herself to death.. (some people are so ignorant)
Walmart does this too! Their prices are always screwed up when I get to the register. I scan everything with their app when I'm shopping anymore cuz I can never be sure the price is what's on the shelf. This is def not just a problem with dollar general.
I take a picture because of that and show it to them
I’ll be doing the same thing now.
I worked at a Walmart. Several reasons for this. You have third party vendors who stock the shelves. The vendors are given an order with an allotted time that you can't go over to stock and price those items accordingly. However we rely on Walmart to provide a printer to update pricing. They never have enough printers to meet demand for one. For two there never have enough regular employees to make sure everything can get done in a timely manner. This one shelf I stocked for over a month had the wrong pricing but I only was allotted one hour to go in the back find all the boxes stock everything and then print out pricing not to include cleaning up after. if I couldn't get it all done in that hour I would simply have to move on to the next order.
Once at Walmart I realized my receipt was off so I double checked it. I had purchased over $300 in groceries but something caught my eye, FOUR 4 packs of redbull had been mysteriously added to my total, which I never purchased.. a sum of 40-something dollars. I went back in with the receipt and asked them and they quickly apologized and said it was a NATION WIDE BUG that walmart had encountered that day. It was adding RANDOM unpurchased items into EVERYONE'S total. The employees KNEW this, yet warned nobody and checked nobodies receipt automatically when they left. I was furious, my wife had to calm me down to get me to leave. That wasn't a mistake. Wasn't an accident. Do you have any idea how much extra FREE money walmsrt must have made that day due to a 'bug' in their system..? Millions. All the elderly people who barely get to the store, they either never checked or never went back, just paid it.. Hell thousands of people probably did. WEIRD how these 'software issues' only ever result in the Corporation getting extra free money, and NEVER the other way around..
Walmart is a thieving evil vile company. I bet YT will also remove this comment. Guaranteed.
Check your receipts. They do this all the time. And get away with It too.
The Ultra Rich are the kinds of people who would starve you and your family to death while sitting there with a mountain of food behind them. The elites need to go. 🚶♂️
It's a problem EVERYWHERE! Some of it is due to short staffing, someo f it may be intentional. I use their app to scan, too. Even worse, IMO, is finding a lot of items past the shelf date.
I was a Dollar General store Manager. The payroll they gave me made it impossible to get the job done without me having to work a ridiculous amount of hours every week. I was expected to do even store maintenance as, they would not pay for it. They deliberately do not have enough coverage to save on payroll.
I am a previous employee. Asst mngr/key holder. I could go on AND ON FOR DAYS about HOW INCREDIBLY AWFUL I was treated. And the way I finally got PUSHED to leave is even MORE UNREAL. This company is the WORST OF THE WORST.
Please tell all on what finally was the push to leave .. I can hardly imagine the ridiculous requirement dollar general corporate was demanding of u
@@leonoza7 it’s truly too much to type. But the SM pulled me and another employee in telling us we were basically “stealing!” We’ve NEVER stole a single thing!!!! Put us in a 3 day suspension until “loss prevention could look into it.” 3.5 weeks later and NO call, NO loss prevention meeting, NOTHING! Nothing bcuz they had NOTHING. Come to find out, the new SM just wanted the original employees gone so she could bring in her own.
Yeah, that was the end of the line for me! They pay their key holders in charge of tens of Thousands of dollars every week TWELVE DOLLARS AN HOUR!!!!
ah you mean like a real job, try the military
@@codechartreuse and take all the risk and output and challenges on oneself
@@leonoza7 oh yes let's hear the horrors of that party store job.
I can't speak for other states, but in Texas, they must charge you the LOWER of the price marked, or the price in the computer.
I have a Family Dollar near me that does the same thing and I pay close attention to the price charged at the register. If it is higher than the price on the shelf, I remind them of the law and force them to charge the correct amount. They always apologize and promise to fix the price, but they never do.
It IS a racket.
That’s supposed to be the law in most places. But if you notice a price discrepancy between the shelf and the register, the employee just shrugs and says sorry 🤷♀️ I have explained this is false advertising and they DO NOT CARE. This has happened multiple times at multiple locations. I wish I had documented all of it. I finally stopped buying anything there before it’s 90% off. And my way of sticking it to DG corporate is finding as many penny items as possible 😂
There was a Shoppers Drug Mart in Hamilton Ontario Canada they had a pack of Clarington 48 count marked $9.99, it was In the computer for $29.99, I pointed it out and they fixed it. It was supposed to be the higher price but an employee made a mistake on the shelf.
Texas stores are not honoring their posted prices. I have noticed this happening in many of our stores. Walmart, HEB, DG, & Family Dollar.
Also the TX law does not cover it if it's written in company policies as its a stores right to charge what they want as long as they are not price gouging.
I do know that at my store, we do honor the lower price, without question. We are in a small town and care about our customers. They understand that it isn't us, it is Corporate.
One time I tried to buy a laundry basket the shelf said $10. The register was $32!!!!!! 😳 I told the manager and told them to look at the shelf, they refused. I left all my supplies there. I went a few weeks later out of curiosity and nothing was fixed. I pretty much stopped going there.
That is an appropriate response. It's called capitalism - you may spend your money where you choose.
Well most likely someone put something in the wrong place. There will never be a 22 dollar difference.
That's what they told me. It was in the wrong place. I matched the skus and they had no other baskets out that size. I have worked retail so I do know a little bit. They were in the wrong and too lazy to check on it @@calebsfamilyfun6002
Thank you for lawyers like these. These are real lawyers. They went to law school and they’re doing what they’re supposed to do and that is uphold the law.
Walmart does this deceptive pricing strategy too. I work there, some days our tracking software, yes they keep track, says we are behind in making 2300 price changes. In 4 years I have Never seen that # go down to 0. So with that said, every shopper over pays for their items, every day. A few ppl photograph the shelf price and once we verify it we will adjust the price at checkout. BUT those price adjustments are for very few shoppers. Please investigate Walmart!
JayC+ in my area is the worst. They own Ruler also they seemed like they done a really good job, but they have closed. They also own Kroger's that I'm aware of
You're getting somewhere. This is Corporate propaganda, of course we'd all like to see actual competition of the little guys so that no one get's to eat all the pie, but where i live, they squeeze OUT Dollar General to make way for and endless sea of Target locations. So Is Target a corporate criminal organization? I'm assuming so, but they've bought their DEI credits for the year and get left to their own devices.
No, they don't.
I never get overcharged because if I do, I’m the biggest Karen in the store and I let them know that I will sue them for deceptive pricing
In my 70 years I have never not received a bill.
It's amazing how true this is. From understaffing to overcharging, this is exactly what's happening in our community.
They don't do this in Michigan, we have a scanner law here. Everytime you've overcharged the store has to immediately give you 10 times the overcharge up to $5 per overcharge. It doesn't matter why it's marked wrong, the store has to pay . If they refuse 3 times the state will take their license and close the store.
It's only an overcharge if you're not paying attention and end up paying for it.
This needs to be federal
WOW....LOVE IT!
Not true. The store can CHOOSE to pay a 10x bonus if there's a receipt and it's reported within 2 days. They're only legally obligated for the difference between the advertised price and the scan amount.
Amen
Our AG in Missouri filed a lawsuit against DG for violating Missouri law with its deceptive pricing on shelves. They did a test at most of the stores and found that a majority of the items rung up higher at the register. On average, people were paying over $2 more than marked. They are a greedy deceptive company.
I used to work for dollar general and people used to get upset at me because stuff was priced differently than it was ringing up everyday. I never knew why but this makes so much sense. These people need to be accountable. Also please don't yell at your local employees about this kind of stuff. I promise you they don't like it either
Your right. Employees have no control over scheduling or pricing and when you bitch out the employee even if they tell management they have no power
I am also an ex-employee and I agree with you 100%. The corporate office does not care.
The local employees are always very nice and try to help, but they have said what this video says: The price is in the computer and we can’t override it. They are not the ones stealing from us. I was told that the Walton family owns DG as well as Walmart. Such stingy filthy rich people!!!
I experienced this at Home Depot Friday.
There used to be a button on the cash register so a person can enter in any dollar amount they like or need to...
If this button still exists: Use it!
I am so glad to see this video. Dollar General employees treated me like I was a “Karen” when I complained about their misleading pricing tactics. I was told that each DG can “determine” if they want to flow the prices of the flyers. And I can’t stand the constant staff shortage. I just quit going to DG unless it was a last resort.
I wait until I am desperate to go to Walmart or DG..
Walmart is overrun with rude people and employees.... DG is over run with customers and not enough employees... DG wants to give out slave wages and work them like a slave...
I studied dollar general stores as an undergraduate geography student. They come into areas and force smaller companies to close. They offer very little to no fresh foods, and their prices are deceptive! Many small cities and towns actually ban DG's from setting up shop. Horrible!
Now why do those smaller companies close?
Walmart has been doing that for years.
Then they cry when a bigger competitor comes in -- with actual integrity?!? The store has always had creepy vibes..I have never and will never shop there.
@@elizabethf8078Yeah, it feels like im walking back in time whenever i go there. Which is maybe once every 3 years, lol. There's literally nothing that store offers that i can't find somewhere else for either a better price, better quality, or both! I've actually hated that store since i was a kid. 32 now and it hasnt changed one bit!
@@krisdoan2256 This was EXACTLY Wal-Mart's business model for many years, when they were just "Discount City" stores, until they began with the SuperCenters that offered a complete grocery section. Now the vitriol has shifted to Dollar General. Just for the record, I actually shop at Dollar General, and largely have had no issues, although there have bene a couple of times where the topic being discussed in this video has happened to me (shelf pricing did not match register price.) Also there have been a couple of times when I have deals stored in my DG app and they didn't credit them at the register. But for the most part no issues, and it IS cheaper for me to shop there for some products than other places including (at times) WalMart and the local grocery chain. I'm sure it's probably a horrible company to work for, and yeah if you are GROCERY shopping, and they are keeping other grocery stores out of the area, then that's a problem. But that's capitalism, and yes Wal-Mart has been accused of doing the same thing for decades, nothing new here (except the nickel and dime stealing which does need to be investigated.)
deceptive or NO pricing is Walmart's business model, plus not having enough registers open to get people checked out, i never go into a dollar general and am slowly eliminating Walmart from my shopping list of stores to choose from.
The whole country is doing this! Especially Walmart and gas stations.
Thank you. Each item used to have a price sticker on it, but with barcode scanners, this became unnecessary. The problem now is that the shelf price stickers change so often that understaffed stores can't keep up with the changes. I see the same problem at my local grocery store: new shelf price stickers pasted over and adjacent to old shelf price stickers, and items so jumbled on the shelf you can't tell which prices belong to which items half the time. And the employees are so overworked because of staffing cuts they don't have time to sort it out.
Your gas station list prices of items? Mine leaves them un-priced which technically isn’t illegal but easier then problems
Walmart is super offender😂
its the retail tax going up and down due to bidens term in office
Time to push back against these ASAP! You go to the cashier and you make hell to honor the price listed.
Almost all stores/companies, not just Dollar General do this. It’s rampant because they know that many of consumers don’t check their receipts. My son was just recently double charged on 4 items doubling his bill. He’s 20 so didn’t check his receipt at the store and just happened to look at it after he got home. Walmart!
Only an idiot pays without checking the total?? JUST SAYING.
@jimputnam2044 Calm down
True. I find this happening at Walmart and Safeway too.
That's why I always do self checkout and use the Walmart app to pay. Always shows my receipt when I buy something
Wal marts are every 20 miles or so. Nothing new.
I used to work at Dollar General a few years ago. The stores are always understaffed, and they usually overload the Managers/assistants with so much work that they don't have time to change all of the prices on the shelf. The prices in the computers are programmed by corporate so much of the time we wouldn't even be aware of the increase. Usually when that happened (price increase) I'd just do an override and take the customers word for it as long as it wasn't some low ball number. I usually didn't have that big of a problem.
I agree. The corporation doesn't run itself right
As a former employee...I basically just commented the same exact thing
Take it out completely out of the responsibility of the store managers and assistant managers and hire a person that is they only thing that they do. Never mid having them cross train to operate a register, or to do the jobs that the assistant managers do so they can sit and chat in the managers office and gossip. At Big Lots I worked from 6 p.m. to 9p.m. and I was expected to straighten the entire store, go get the carts, move freight around on the floor to bring out in the stockroom that was not being brought out form the stock room, and answer the phone, finish a new layout for an assistant manager, take down the previous weeks add and put up the new add signs, it was totally not my job it was the job of the assistant manager but I started bringing in the grills and patio furniture from the outside front of the store. For minimum wage and Monday, Tuesday, Wednesday, Thursday off, Friday, Saturday and all the Holidays, Thanksgiving, Easter, Fourth of July, Christmas Eve.
Same with me. Our store actually had a policy where if the item was in front of the wrong price you got the price listed. I was a manager at a very rural area
I'm glad you didn't have a problem with it but this is about corporate stealing and D G needs to be held accountable
The main reason this goes unnoticed is because the majority of the people patronizing the stores, especially for groceries, are using government funds to pay for them. It doesn't matter to these customers because it is not their money. In addition, state governments allow this behavior because they distribute the funds from taxpayers and the legislators get paid to turn a blind eye. If Walmart shorts every customer .01 each time someone pays with cash that amounts to tens of millions a year. Part of the hypocrisy of exchanging money that isn't theirs in the first place. Kind of like hedge companies. I cannot even get a full gallon of gas at the pump. Always a smidge short. But, again these county auditors are on the payroll as well. I could go on.
Yesterday I went to Dollar General for the first time since seeing this. I bought coffee for $6. It rang up as $7.95! This documentary made me pay attention closer ❤
Yes! A just commented above that yesterday I went to DG to buy instant coffee. The shelf said $1 a box so I picked up 4 boxes. It rang up as $1.25.
This legitimately happened to me AGAIN TODAY. Same story. Same coffee. Sign says $6. Rings up as $7.95. To have to bring it to their attention to price change and then they’re irritated and the line is long but hey….right is right!
''made me pay attention''. as a consumer, that is your job
@@john-o1g9p lol shut up. it's also the companies jobs to not willingly rip people off.
In Canada, there is a "Scanning Code and Practice" law. If the product scans for more than the price on the shelf, you get the product free if it's under $10. or $10 off if it's more than $10. It's voluntary, but most retailers honour it. It definitely works. I've used it a few times.
Michigan used to have this policy, except it was the price of the item plus ten times the price of the item up to $10. I said, "used to".
that's ridiculous
How can a law be voluntary?
Hahaha!!! What an adorable world it must be to not be subjected to the whims of corporate fascists!
I remember that, it definitely kept retailers honest! @@geraldmartin7703
I work as a merchandising specialist and often have to go to DGs to set their planograms and change out labels because they won't employ enough people to do it. Prices have gone up by 2 dollars all across the store in the last year or so, which is infuriating to see the evidence of while I'm changing out the stickers. They never have more than one employee at any given time aside from the manager and there are ALWAYS pallets of merchandise on the salesfloor that no one has time to put away. Customers regularly wait at the registers for so long they start yelling for service. It's honestly turning into a dystopian nightmare. DG is a disgusting company and they need to be held accountable for their crimes way beyond a fine.
I currently started at DG and what the actual shit! I was a previous assistant manager for another company and I was shocked with how things are ran. I said I’ve set prices and done resets so I can do it for them but they said no. I do the assistant managers job just don’t get paid for it because “it’s everyone’s job” having to run back and fourth to a register while trying to stalk because the assistant doesn’t care is wild! I’m giving them the resource to utilize and because they’re so used to a certain way of work they will take the help
The pay is probably god awful. Why would anyone work there?
@@user-qd1ei2ww6e the pay is pretty good if you’re above an associate but NOT worth it in anyway shape or form
@@user-qd1ei2ww6e Because there are no other jobs available and DG is always hiring bc of their high turnover rate as everyone quits ASAP.
The isles are always full. A new store, Family Dollar and is much more open and safe. Prices seem lower. But Prices are out of control in this country
Target is also guilty of this practice.
I boycott them because they let men go into the rest rooms and dressing rooms
I worked at Dollar General and was held up one night.....no security lights, phone didn't work. I had to call 911 from my personal cell phone. And they called me the next day and said i was lucky because other dollar general stores get robbed all the time. Worst Company Ever!!!
They threatened to fire my co-worker (a week before I got transferred to that store) because she didn't confront a Masked, Armed, 6tf individual from stealing 75% of the Big Bagged Halloween candy. I 100% agree, this is the worst company to exist. Along side family dollar, but only because I hate the way they unload their trucks 🤣
I worked at Dollar General and it is a fact that they only keep two people on staff in the building at any given time, only Saturday morning before the store opens is there 3 or 4 people... Yeah .. just a manager in the back stocking and one cashier . all the time!!! Ridiculous!!! We have over $12 DGs here in Clarksville Tennessee Montgomery County and it's the same at every store, you see stocking karts full of s*** everywhere because there's not enough time or workers to put them up.. I worked at one for 6 months so I can tell you firsthand this is the truth.. it's no one's fault but corporate! I've told everyone that if they want to change they have to write and call and complain to corporate headquarters.
The worstest
Where was the security guard?
@todshinerod7512 Security guard? Hahaha. There isn't one.
These fines should all be % based. So you can fine them a percentage of their profits for violations. Small businesses would get smaller fines in the thousands and mega companies would get fines in the billions. That way the pain felt is proportional.
That's not enough. The more profit you have, the larger a percentage you can afford to lose as the cost of doing business.
@@dvol Agreed. It's not perfect. Maybe a tiered percentage based upon profit amount. Ex: You make $100k/yr then it's 1%, if you make $100B/yr then it's 10%
Exactly. This is why in many countries, they're starting to fine citizens in proportion to their income. That way, millionaires don't just continue to drive drunk for a measly 5 grand fine.
That’s how all fines should work. In Finland, Sweden, Germany, etc. traffic fines are % based, so the higher your income, the higher your ticket. It only makes sense, but unfortunately, this is the United States of Stupid, where rich people get everything handed to them on a solid gold platter, and we get nothing. Socialism for the rich, cutthroat capitalism for the poor.
10 or 20 percent would scare the shit out of the corps.
Former management from DG. The problem with the pricing is because corporate doesn't allocate enough payroll for the stores to actually update the price labels they send. They DO send the updates weekly on Tuesdays (Coined Super Tuesday internally) and they're supposed to be changed immediately on Tuesday morning. Their entire business model is based around working one salaried store manager to death while giving them enough payroll to have maybe 3-4 people in for a few hours a week (~10-15 ea) to help. That's not enough manpower to run register continuously, stock freight, recover and keep the store clean and tidy, update price labels, build all of the displays/endcaps and gondola sections they want updated every week, keep up with inventory scans, deal with 10+ vendors, etc. Especially when the manager is alone for 40+ hours a week just so there's someone there to run the register. If you've ever noticed at a particular store, either their shelves are stocked but the place looks like a wreck, or the place is neat and tidy but they're low on product. It's impossible to manage both tasks simultaneously with the limited payroll and manpower. That's also why they're always short staffed as well. Nobody wants to take on that much labor for minimum wage for 10 hours a week.
Corporate is completely blind to the needs and realities of their stores. Any time someone from corporate tours, they announce well ahead of time when they're coming and which stores they're going to. And the DMs then drag salaried managers from other stores to all pile into the individual stores to clean them and stock and make them look picturesque for the corporate folks. Then they return to "normal" as soon as they leave.
As far as the reason for there being one every few miles, it's DG's true money maker: Real Estate. The company buys cheap land, builds a cheap building super fast using the cheapest labor possible, and flips it for a profit to a landlord. They in turn rent from said landlord, while pawning off the maintenance costs and property taxes to the landlord. They pay the landlord rent, and all of those expenses go to tax write-offs which equates to generating more revenue. When the lease expires (they're usually multi-year), if the landlord doesn't renew at a rate that satisfies them, they just buy a new plot. They also LOVE hosting and garnering rent from 3rd party sources like Red Box, Rugdoctor, FedEx or whatever other flavor of the month they're tacking on top of stores.
When I trained to be assistant manager, I learned store Mgr was required to open on Tuesday morning. None of the managers in my town work on tuesday morning. They passed the buck to the assistant manager or one of the keys. I would like to never so glad to get out of the job as I was when I left dollar general.
I was a store manager for them. I lived that Hell! DG is a HORRIBLE COMPANY.
Worked as an Asst Mgr for FamDoll and you have described the situation perfectly!
DG train here too. I’d rather eat dirt, live in a box, and spit shine shoes than ever work for them again.
@@pattyfayejas When I was with the company, SMs weren't necessarily required to work Tuesday mornings. Just required to work 6 days a week minimum. When I was an SM, I usually always ended up having Tuesday as a P-day or T-T2 day anyways. I'd usually get to my store around 3-4am to complete label changes before the truck got there.
WALMART is worse. I watch EVERY SINGLE item ring EVERY STORE I GO IN!~
I will NEVER give Dollar General a single cent of my business ever again after watching this!! It's absolutely unacceptable, but it makes sense now why the 5 dollar generals in my area of Western New York are always so disgustingly dirty with uncleaned floors, counters, boxes blocking the aisles, shelves left unstocked, and why there is only ever 1 person working the store.
most companies are pieces of crap, believe me,i have worked a many min wage jobs. not one of them cared about you, that's why i give them zero loyalty back
most companies are like this. believe me, i have worked a many min wage jobs, they do not care about you. i give them the same loyalty in return
be thankful you dont live in the rural area with no car because youd have to shop there if you wanna eat!
Not saying you're wrong, but dont make overarching decisions based on ONE obviously biased story. Unless you're deciding on who to vote for, then it's ok 😉
Same in the Rural areas of Eastern NY.
Was watching your videos about Dollar General. I am a Dollar General shopper. Also, I cannot believe the prices are higher than the regular stores when I go in there and they’re overcharging people for simple little items. Medication are doubled in Dollar General so thank you so much for bringing this video out. It used to be one of my favorite stores and it is no longer a good store.
I'm from Ohio and it was my county that sued Dollar General. I'm so proud they did! However, I'm sad to say, this STILL happens. They have NOT corrected the issue. We still get told, "that's the price in the computer, we just haven't changed the price on the shelves yet".
The truth is, folks- it's up to us to REFUSE to shop at Dollar General. If we stop shopping there, they cannot do this any more.
I'd go there for eggs, and the price was posted as $2.95, but at checkout is was $3.65, period. I pointed out the discrepancy to the clerk. Fast forward several months. Went through self checkout with $2.95 eggs, register said $3.65. I returned the eggs to the frig and left the store with the checkout light blinking. 😮
👏 This 👏 is 👏 correct 👏
See my remark above about the "truth in advertising" law. Regardless of what any employee in the store tells you, the store is required by federal law to sell an item at the POSTED SHELF PRICE. If the store raises that price and is too lazy to change the price on the shelf or item, that's too bad. They are breaking the law if they charge more than that shelf price. After reading all the comments in this post, I'm convinced that Dollar General needs to be Bud Lighted to get their attention. After they have lost millions of dollars in revenue and stock price, they'll either change their tune or suffer the same fate as Bud Light. JUST DON'T SHOP THERE. BOYCOTT THEM.
It happens here EVERY TIME I go in there
Thanks for the Update --- I thought that this was all fixed from many years ago--- On a Different case, from the early 90's , The City of Elgin (Illinois) had received several complaints about practices at their Store--- The City of Elgin, basically, said-- "Clean up your Act,or you will lose your License to do business in our City"
in Michigan if you leave a store and realize that you overpaid, you reenter the store and they must pay the difference and 5.00.