We've been told for decades, not to use debit cards. Credit cards are safer because it doesn't dip into your account and you can deny charges. Debit cards are a direct line to you cash. She gave the scammers the key to her money. The bank has no fault, here.
Your comment is crazy, the lady was talking to the acammers on the phone, verifying her pwrsonal details. The scammers bypaased security by obviously using her information against her., which she freely gave. Why is the bank at fault by her doing what she did.
@@yukie_tnthat's BS, it's simply a denial of claim, not anything extraordinary at all. Chase should be on the hook for not detecting the breach of security. Text confirmation must also note the transaction details.
I got scammed out of a lot a few years ago the victims r not at fault that's why they don't report it cause they think they will get blamed of course the banks don't take responsibility
Yeah, thats weird. Anytime I use my account too often in one day, I get a call from my bank asking if it was me. They even denied a large purchase I was trying to make because they didn't think it was me. I had to call
This is tragic. Rule of thumb: You should be doing the 'reaching out' to your bank or credit card issuer and NEVER respond (using your phone or computer) to a text or email that you did not initiate with your bank or credit card company.
Very true. Some of these communications look very authentic. To an average user or someone with limited knowledge of technology it can be easy to think they are real.
Yup. I have Chase and whenever I do get a text message from them, I only call their official number from their website and the back of my cards to verify it was from them. It has always ended up being official, but it takes just a couple of more seconds to make sure it is really them.
Exactly. Always call. Heck, I've called the police station to verify that the officer on my front porch was who he said he was. I disagree with the assertion any bank or financial institution is at fault when the customer is the one who actually gives away the key to the kingdom. As sad as this situation is, she repetitively gave away the OTP code. If it had happened once, I could see her falling for it....but they called her multiple times to do the same thing. ALL financial institutions send out (e)mail describing different scam and phishing tactics used by fraudsters. I get updates from both my bank and my credit union on a regular basis. I don't think everyone reads them. People do in fact think someone ELSE is supposed to keep their money safe in all circumstances. Those folks will keep the money safe....if you don't give them the entry through the back door. SMH. Very sad.
Couple of years ago I had a fraud alert with a phone number to call. I called and instantly got connected to someone, I thought that was strange. Before I verified any information I called the number on the back of the card and got connected to the Fraud Department. Always, always, make the contact through proper channels.
yeah, plus when you withdraw that amount of money aren't you required to fill out paperwork? from what i understand if you withdraw large sums of money like that banks usually put a hold on the transaction and are required to report to the IRS and make sure no anti money laundering laws are being broken
And without identifying the customer without a signature & ID, in fact, Chase did not do the due diligence required, and the customer does have recourse. The elderly and young (and all those who do not know banking & commerce statutes) are ripe for the picking. I would absolutely go after the bank, using government enforcement agencies for criminal neglect if due diligence and a civil lawsuit. Chase broke banking protocol wiring that money.
& more amazed you don't know these Big Banks haven't reported to Uncle Sam bank accounts over $10,000 & have been enabling money laundering in the past, doesn't mean they don't today with all bank accounts. Getting a hefty fine by the government yet no one responsible actually going to jail. Don't trust the banks.
NEVER take inbound texts or phone calls from financial institutions. YOU call THEM using their contact information and confirm that they are indeed trying to reach you. This is horrible.
... But, BUT, BUT verify the number of the company you're calling I've just learned that Google search engine still allow and don't fact check listing that are actually SCAMS! I've found out recently; I called them through a Google Company listing and VERY grateful I've got hipped before it was too late #WATCHYourBacks #WATCHYourAccounts #THIRSTYscammers
Verification texts are okay. Wells Fargo is really good about that. However, after you say no or yes to approving a transaction, you’re never supposed to receive a phone call asking for any numbers to verify anything
it's funny that the majority of the comments & upvotes are for blaming the bank & trying to hold the bank accountable. meanwhile you advocate for personal responsibility & accountability and your comment is only upvoted 54 times.
@@clove8763 EXACTLY! Google does not verify phone numbers. Example, I typed in a satellite TV company. On the side panel was the company's number, info, and brief history. I called it to get service. The operator went over some advertisements, but nothing to do with TV. I asked about the TV service. She said we'll get to that soon..... I hung up and as an experiment, tried again. Same thing. I immediately wrote Google of the scam. Google took down the side panel on their site very quickly.
Won't happen. We have an entire community dedicated to this. Scammer Paymack, Kitboga, Trilogy Media, just to name a few. But the scams are quite literally organized crime group who pay off the cops. People just need to use common sense to spot the red flags and avoid being a victim.
Chase has a long history of not protecting customers. The irony is everyone moved to chase and the big banks cuz of the regional bank failures. Support your local bank and pull money out of chase!!!
The amount of bravery this took was INSANE. These people all had their lives in danger, but still decided to go through with the recovery for the sake of busting bad scammers. True respect *Strong widget!* If the FBI was half as dedicated and ingenious (and honest) as you guys are, the USA would be a much safer country. Amazing work!
You know, it must hurt even more when chase says they spend hundreds of millions of dollars a year trying to prevent this type of stuff but they can't spend $160,000 to give this woman her life savings back.
Her $160k will have to come from the bank customers who had nothing to do with her opening her account to the scammers. If there was a breach by Chase, then yeah, she should get her money back. But she handed over her cash to the scammers. You Lose!
@@delorbb2298 that's definitely a good point. It's hard for me to tell if Chase did enough in this situation to protect her. They might have. It's kinda hard for me to tell. She definitely should have known better and done more to protect herself.
That almost happened to me. I got the scammers text, but I was suspicious. I drove five minutes to my bank, and of course they verified that it was a SCAM. I feel for this lady to lose all her life savings.
It happened to me as well- I called my bank immediately especially when they asked me to verify information. I told them hold on , hang up let me call you back and when I did- the bank immediately FROZE my account, did a report, with all my info and ordere me a new card verified Everthing through my email while I was on the phone. I pray the bank helps her
On a side story, we had scammers pretending to be ATT. They called my wife first for personal info. She didn't know and was scared. She called me to tell me ATT was going after us for something. I knew something was fishy. I called ATT and the rep confirmed everything was OK and no actions were being done by ATT. The scammers called me while I had ATT on the line. I set up a 3 way call while the ATT stayed silent. The scammer said they were with ATT and my personal info was needed to suspicious activity on my account. Failure to do so will lead to a suspension and fines. Immediately, the ATT rep got on the line and identified herself. She proceeded to ask what company the scammer was working for and his ID no. Scammer hung up. The rep said that was the first time she got a scammer on a call and it made her day! 😂
A friend's daughter lost 25k to a scam and Chase did the same thing: Refused to return her money and blamed her, despite all the obvious holes in their security. It's obvious that Chase will keep repeating this because they are far bigger than their customers. Protect your money. Do NOT bank with Chase. They are shameless.
Or maybe people should not give out their information so easily without double checking to make sure they are actually dealing with their bank. Check accounts on a regular.
@@amarie8769 This the verification process that Chase has on their website: When you sign in for the first time or with a device we don't recognize, we'll ask you for your username, password and a temporary identification code, which we'll send you by phone, email or text message. So how is she supposed to know it ISNT Chase when scammers are replicating their system. The fact they were doing wire transfers where none had been done before should have, at the very least, warranted a call from them. Chase has more than enough to investigate this, ie where the transfers went, but instead they wash their hands of the customer. Great business practice 🤦🏻♀️
@@dozzer009 it's her fault. She got scammed multiple times, every week, where they want her to repeat numbers. He's naive. However, I'm amazed that US bank offer instant messaging for every transaction!! Where I'm from, if I pay for a gum with may cards, I get a message of that transaction.
Also include if the company is asking you to go to Walgreens and buy Amazon gift cards to give them the code it's a scam. Mam they are not really with DirecTV True story 🤦🏿♀️
1.Never keep all your money in one place 2.Dont trust big banks 3. Dont trust phone calls, texts, or emails. If you have any suspicions talk to someone in-person
My mother was victim of senior fraud. The bank manager said “I knew this was fraud, but had to follow bank procedures” and wired my mothers $65,000 savings to China. We escalated thru Chase and every time they responded “Our employees followed procedures”. Well the procedures stink !!!
Banks definitely need to do more to curb fraud, but so do individuals. I've heard for YEARS to never reply to any text or call, ALWAYS call the bank directly for ANY issue. And, never give any info to anyone over the phone. HOWEVER, for Chase to give out 160,000 dollars in one week without verifying with the account owner is unconscionable.
Most banks would send out alerts to the customer when large amounts are being taken out just to make sure the customer is aware and to verify they are the one getting the funds. I would think a large bank like Chase would pay a fraud company to alert customers of potential fraud.
I agree, I would NEVER PUT ANYTHING personal on a freggin cell phone. My nephew needed $ last week and I went to a money gram and sent it. No cash apps for me, no thank you!
@@samlee1546 No one here got hacked. Most "hacking" is just social engineering where the victim hands over the keys to the castle the very same way this lady did. The interesting part here is that it doesn't even mention that they, apparently, already had her username and password and probably got them straight from her as well.
The efficiency of this is next level. To juggle walk throughs of various angles on the topic delivered to-camera, differnet content per topic from various folk underneath the umbrella of the track list of the larger big band concert itself is engaging and refined. To make a dense taccess like this SO digestible is really something. Awesome works *STRONGWIDGET!*
So this big "sophisticated" bank didn't think it odd that multiple large wires were being done nearly every day to the point that her bank account is emptied??? Many of these large banks are useless and must be held accountable. She needs to contact her state and congressional representatives. And also contact multiple media outlets. Perhaps, bad press or a Congressional or FDIC investigation would "inspire" Chase to do the right thing.
This would never happen with my credit union. They would've put a hold on my account until they spoke to me. My bank canceled my card because someone purchased games using my debit card. Game cost $10 and they contacted me. Chase failed her.
@@ToRo909r How would she suppose to know though? The texted and everything seemed real and she probably never got scammed before. As a major bank it's their job to protect the customer's money and they failed to do so.
@@coolsteve1985 Well she will know for next time. It’s not the bank’s fault she was so easy to manipulate. It’s a common scam. Again, it’s unfortunate but she could have checked her account sooner.
Wells Fargo is just as bad. They literally gave away my money after someone withdrew money using fraudulent checks n I was told it’s my responsibility to watch my account every day n report anything within 24 hours!! Yet they let a scammer take my money n didn’t notice anything?!!! I’m supposed to watch my own money in their bank. Will be closing acct as soon as I’m done fighting them!!
I have Wells and 2 other banks I use. Wells Fargo sends me a daily email of all withdrawals. I watch for that email every day. Yes, you do need to be responsible for your money even in a bank. The window of opportunity to report fraud is short.
I had a Wells Fargo run in, and they are the worst bank ever. My daughter had student loans through them, but somehow it ended up being 6-8 separate loans instead of 2 (remember that scandal?) and they would send bills for the payments and no matter how diligent we were, we always got late fees or fines for nonpayment. Turns out they sent 2 bills but didn't spread the money out to all the accounts, even though they were all listed, some on one bill, some on the other. Then, I decided to call the next bill we got, have my daughter call and have my other daughter call, and all three of us were given different amounts of how much was owed. As soon as we could, we got those loans out of Wells Fargo. Every illegal thing they have been convicted of, they did to my daughter. She eventually did get some money from them in a refund for illegal loan fee practices, but it was a pittance compared to how much those buggers got out of us.
Wells fargo had insiders in the bank selling social security numbers to the black market and when they got busted, nothing happened to the bank. Wells fargo is one of the worst banks you can go to.
When a transaction is out of character, the banks algorithm should pick up on it and notify the customer before allowing a transaction to go through...I am not one for suing, but this case, I definitely would if at all possible
thats not how things work... when there are transactions out of character, it should alert chase and freeze all transactions on that account which would force her to call them. now, most people dont realize that her money is actually insured against theft if the bank is the custodian and they were. if chase was sued a jury would find chase liable because of culpability in what occurred.
@@bjvu9460 That is completely not how things work. First if a transaction is possibly fraudulent, they don't freeze your entire account. Not Chase, not any bank. Only that transaction is declined and you're asked to verify. This also only applies to credit/debit card transactions. For transfers on your account, if additional verification is needed, they now use multifactor authentication, like the text codes she received. The account is only frozen if multiple attempts to verify have failed. Here, she unwittingly gave those codes to the scammer and if sued, Chase is legally not liable, although they'll likely just settle the case because of the legal cost. Now just imagine if your account got frozen any time a potentially fraudulent transaction was posted (most of the time they're legit). No one would bank with that bank.
That's how it was for me. I got a call from Chase Fraud Dept. telling me someone tried to use my card. It was declined because it was uncharacteristic compared to how I normally used it they told me. Someone was trying buy shoes and concert tickets when they denied the purchase.
@@bjvu9460 but she gave her password to the scammer, they didn't steal it, she gave it to them. She participated multiple times with the scammers. it's not like they just broke into her account and stole the money, I could see that being theft. This woman spent days with the scammers and gave them her information. If I were the bank I'd suspect she was part of the scam and not reimburse for the loss.
Best rule of thumb is when you get a fraud or action alert that requires your response- call the bank or log into your account to see if there is a message there.
They are actually. I work for a bank and they require certain forms to be filled out or authorizations be approved when a transaction is over a certain amount.
@@frey8725She didn’t give anyone any of her money - they stole it right out from under her nose. I can’t believe there are functioning adults in the United States today that actually defend this kind of crap. There are dozens and dozens of things a bank as large as Chase could have and, morally, ought to have done that would have prevented this from happening. There are thousands more things that the government could have and, morally, should have done to ensure Chase did at least some of those things, and to back Chase up and make it significantly harder for this sort of fraud to occur, but no…. Instead, we have to put up with too many of our fellow citizens pretending that nothing can be done, and that this is the fault of the freaking VICTIM of professional criminals, and that this is not only the only way it can be, but the only way it _should_ be. You are wrong, frey - very wrong. And I’m 100% certain that you know you’re wrong, too, but this is just the kind of human being that you actually choose to be, on purpose, and with forethought. It speaks volumes about your character - or lack thereof.
Wow that's insane, my bank sometimes will deny payments of $400-$500 to think someone withdrew over $30k at once and the bank didn't contact her. Also let's not lose sight that the scammers are the real bad guys, that lady worked hard for years and someone just takes that in a week's time.
It wasn't a withdrawal. It was a wire transfer. In other words a bank to bank transaction using account number/routing number. That's why Chase refused to refund the money because how did the scammers get hold of her bank account number/routing number??
Routing number is public is just the number that identifies each bank.... Her account they already had it? How did they know she used chase? Maybe from a check or even someone working at the bank itself
*Honestly, just owning it and not trying to hide it is partially why I watch you. It's the honorable thing to do and it make the rest of the jobs much more believe when you are call out of the spots like that, so thank you StrongWidget. I can't wait to tell my grandkids this was the greatest youtube Recovery agent of my time..*
@@EndyMXIt looks like one of those comments that's supposed to be part of a long string of spam comments about financial investing or Bitcoin or some other nonsense.
These scammers are truly some of the worst people on earth. Very sorry this happened to her. The scammers targeted her *and* the bank. Chase should have some recourse for her to get her money back. They are awful.
No, the woman in this story is dishonorable. She expects Chase to give her money that she willingly allowed thieves to steal? This is what happens when you don't do due diligence and expect others to take care of your life for you. Blaming institutions for your own problems is such an American habit.
@@raklorap......when someone writes you a check from Chase Bank and you go to try to cash it.....they do NOT honor their own checks without a service fee... That is dishonorable!
@@PrezCamacho - No, you are only charged if you are NOT an account holder of Chase! There is no law that says that the bank of the check MUST cash your check if you are NOT an account holder. It is the responsibility of your bank to cash that check from another bank!
The fact the *Strongwidget* was facing adventures to help the people was so kind. Mad respect to you man. Appreciate all you do to help others. You are setting a great example for the community Strongwidget.
I was scammed by people saying they were from Chase. It only took two times with the "authentication" process until I figured out it was a gigantic scam. The whole experience taught me how really clever these scammers are. I ended up canceling my charge card and debit card. It created a wretched mess, but at least I didn't lose any money. My recommendation is that you go into a Chase branch and deal directly with bank officers to verify whether they actually did what they say they did as part of their scam.
Chase is SO evil. They need a class action lawsuit. They bait and switched a credit card offer on me a few months ago and sent me one of those dumb letters. They are just so incredibly awful. I hope she sues them.
I think the lady is showing signs of early onset dementia. No amount of fraud protection would have saved her. She handed over her money to the scammers
You can Clearly tell that Strong widget is tired of playing nice guy. You can see the Anger and frustration towards these scumbags in his eyes. *STRONG WIDGET* I support you 100%. You are doing AWESOME work. Never give up. This is the kind of recovery agent that should get a tv show. National Platform to show the scammers their days are numbered. Thank you for what you do…
This happened to me. Someone on the east coast had some fake ID with my name. They withdrew 5k from a savings account. Since I didn't use that account daily i didn't catch the withrdwal until the statement came. When I told Chase they said I had waited too long to notify them. After 6 months, I finally had a lawyer write a sternly worded letter to them and they refunded my money.
i dotn think the wire transfer was over the phone, it mostlike through online on her account. they send random text to random numbers. when she reply, thye know they got a real number. so they call her and she pick up. then they said that her card info might be stolen. so they ask for her debit card number and acct info to varify that it is her. she give her card info, now they got her her number and card info. next they call againa nd adi fefX having problem with her adress and they ask her to varify the address. now they got adress, acct info, card number. they did a few small xfer and notice that she might have a lot of $$$ on teh acct so they now attemp to get into her account and make the big wire xfer. chances are, they try to change her password and bank will send those request to her phone through text, she on th phone with the scammer and each time the bank send comfirmation number to her phone, she read it ot the scammer and scammer type it all in and then got access to her account. that when they see 6 digit and knew they hit gold, and did multiple 40K+ transfer.
She would have been better off burying her money in a coffee Can in the back yard. Chase benefitted from her money all these years, and now they are doing nothing to help her out. Terrible. It would be nothing for them, but it’s everything to her. Awful. Will never bank with Chase.
@@SeeMar7616 I'd bet you the account in question is her business account and not a personal account. So four or five figure transactions happening over a short timeframe isn't abnormal.
I used to work for a bank in their processing center and some employees used to steal checks and money orders especially if they were blank all the time we reported it but people kept doing it so yes I truly believe it’s an inside job
Something similar to this almost happened to me with my FAFSA account. I almost fell for it! I consider myself tech savvy and very cautious when it comes to scams. But, THEY are getting super persuasive and better at scamming. And now with AI i can't imagine the damage they are going to cause.
@@filmaker256 Do you pay with a debit/credit card for anything? Make any types of online transfers? Any time you do any type transaction that doesn't involve tangible, physical cash, you're already using "digital" dollars.
Why didn’t Chase freeze her account after the unusual activity?! Wow. Gives me a new appreciation for Wells Fargo. And makes me wonder if Chase employees were the ones perpetrating this. Poor woman! 😢 This is so wrong. She would have been better off putting her money under her mattress.
Wells fargo? LOL! you mean the bank that was opening fradulent checking and savings accounts of their customers, resulting in A $3 BILLION class action lawsuit?
Wells Fargo always looks out for me and investigates when I've asked and gave me my money until investigation is finished........ Bank of America on the other hand has tried to bury me alive
1. This was her business account, not a personal checking account. If they stopped 4 or 5 figure transactions for business acounts, our entire economy would halt. 2. She gave away the two-part security auth to a text message, but then ignored the bank's calls because she didn't trust the unknown number that was calling.
@@DistrustHumanzSadly, she's not tech savvy in today's biz world. sometimes, I feel like elder people or non tech ppl need never use a smart phone with banks because they are "easy prey"..... "Too many victims"
Hey bud, I just wanted you to know that everything you do is necessary and thank you so much for what you do. It's more than just a recovery service, you're helping people. You're actually the push for me to get my degree in Information Technology so that I can protect people from heartless people like this. Thank you for all you do *Strongwidget,* you're a genius with a big heart and principles. Support and Respect from Britain .
If you see text messages or hear voicemails like that and even if it sounds like they are real companies, don't respond. Just go straight to the company branch or call the company's main hotline to let them know about it and then let them answer you if this is real or fake.
Well and why would she have to “verify” her identity with them? THEY called HER. That was suspicious in and of itself. And she never once thought it strange that there were multiple “problems” getting the new card to her? Literally no bank employee on planet earth is monitoring your card in the mail & no bank is going to use fedex to mail it, they are cheap af and will send it in the regular mail. I bank with a CU and they have an instant issue card machine at the branch. If I need a new card I just walk right in there! So many flags where this woman should’ve gotten suspicious and just didn’t. It’s mind boggling to me.
The victim shaming here breaks my heart. She got her money stolen from her. It is not her fault. People went out of their way to trick her. She didn’t do something to cause this. She was acted upon. This mentality of blaming people for getting tricked has probably contributed to the rise in scams in this generation. If you grow up hearing people say, “Well it was her own fault. Shame on her for being so trusting.” You are going to start thinking it’s alright to trick people because they are in the wrong (not the trickster) if they let themselves be tricked. Very tragic when as a society we don’t defend the individual victims, but side with scammers and big banks. 😢
@@kimberlycronen3998 If you treat her with kid gloves she's still out of 160k. If you give people the impression that the victim had nothing to do with the outcome then people will be liable to make the exact same mistakes she made along the way. It's not the bank's fault she gave away access to her account. It took two to tango and she carelessly participated. She deserves blame for her part in the matter. The reality is that she messed up multiple times and people need to understand that.
Hilarious, *Strongwidget* I love the work you do mate. Those low life scammers take money from old ladies, they have no soul or heart and deserve everything u give them. Your doing a service to humanity. Love the videos, keep doing the good work mate.!!!
Really sorry to hear of this. This lady has worked hard all her life just to have a peaceful retirement. There are millions of older folks just like her, who aren't necessarily up on the latest and greatest technology. Seems Chase is letting her down.That should be investigated more thoroughly. Bottom line - ANY time you are approached online (or otherwise) and not something you have instigated, in a way where you'll have to give out any kind of personal information whatsoever, either hang up, delete, or call your own bank to verify what's going on.
Why did she have her life's savings in an account so easily accessed? I still don't get how reading back numbers got her password. Sorry this happened to her, what's she going to do now? I see she's back baking pies. I wonder why she didn't get the real Chase text messages?
@@eckankar7756 : Banks never text you any message, they only send you important message by U S mail if issues need to be resolved in timely manner. It is her fault for talking about her personal sensitive information to a stranger over the phone in the first place. We never talk to a stranger about our financial matters over the phone. End of story.
@@eckankar7756 Hackers hacked into her bank. There are these numbers that hackers have. It's a program that links to a bank account. By reading those numbers/giving probably that 2-step notification number, they got into her account and basically transfer amounts of money to their bank account. I know this because I got scammed.
It's not just Chase, all commercial banks are like this. Even when you stash your savings and funds with them in whatever accounts you create, the money technically does not belong to you anymore, and the institution is free to do whatever they want with it, or in this case, leave you out to dry when stuff like this happens. I feel for this woman.
@@slimelove3493 Credit Unions for the moment, since it is not an entity that owns it, it is the people who open accounts and deposit funds so it is like an IPO. But unfortunately the banking system is monolithic and the legal system is on the side of the banks and wall street so we are basically at their mercy.
Biggest takeaway: ALWAYS check with the source yourself directly first before agreeing to anything. Your bank, financial institutions, etc. I learned this lesson the hard way myself. Less sophisticated than what this poor lady went through but still, there are malicious people out there that make this criminal behavior their career. Be vigilant.
I narrowly escaped a scam 2 days ago while trying to transfer an insurance settlement of $4500 to my checking account. I still don't understand how they entered the transaction. They nearly had me until I realized that I was no longer dealing with a bank representative. It went as far as me entering the scammer as a Zelle a recipient. Beware, the scammers have somehow hacked into the banking system. This is no joke.
I had Zelle disabled on my bank account. It is not as secure as customers think. Even the bank rep I talked with admitted there are countless Zelle scams targeting bank customers. The money is gone in an instant. It is usually wired to another country. It's untraceable, unrecoverable, and it's your loss. The bank is unlikely to reimburse.
@@-myal-8691 Are you certain disabling it on your account is enough? In the news they said all bank customers are at risk, and Zelle is embedded in the banks system/website.
@@tflg3257 Wells ALWAYS catch someone scamming me with ATM or wells CC. they decline the charges and send me a text..i call the # on back of my card LOL
Nope, Wells Fargo has them beat with their opening fake accounts in customers names. Bank of America is second with their crappy performance in 2008 when customers couldn't get a cent from their accounts because of greedy lending failures. And now this. Apparently, we need better federal protections from our banks as well as the scammers.
The person who authorized the wires to go through should be investigated, you can't just wire over $100,000 without it being flagged even $1,000 will flagged.. INSIDE JOB!!
@Tara G I doubt that. I banked with Chase. Anything out of pattern is scrutinized. I had a Zelle transfer put on hold because I normally don't use Zelle for large transactions. I had to call the bank to unfreeze it.
Meanwhile, my friend once tried to wire me a couple thousand dollars and his bank suspended his account for 3 days for "suspected fraud," and wouldn't even complete the transfer after he went inside a brand and made multiple phone calls to confirm its authenticity. It was annoying but at least we know this will never happen to him lol
This is why I always tell my elderly parents to forward or flag stuff for me and my brother. Always be in doubt and go to the bank directly or send them a secure message through the bank website. Nothing is ever too urgent that it needs to be answered right away on the phone. I never say anything over the phone or by email.
Never let them go to the bank alone. I have a friend who’s 70+ year old aunt was coming out the bank. People in the parking lot stopped her and had a scam story of matching funds with them and she would receive triple back in 3 days. She withdrew all of her savings. Over 40,000.00 gave to the people in the parking lot and they haven’t been seen again. When she got home she called her sister to tell her to go make a deal with those people because she was going to triple her money. The sister called her son. The son called police and found out it was a scam.
Check your bank accounts daily and if you notice anything unusual, call the bank directly at their listed number. Also, IF you get a call from someone claiming to be a bank rep, say you’re busy, hang up the phone, and call the bank back directly. When it comes to your asset deposit accounts, insist on doing things the old fashioned way.
Great work *Vortextrace* - so glad you are out there fighting these lowlifes. We need to do all we can to spare the elderly and the general public from these despicable scammers! Kudos to YOU!! You deserve the Nobel prize for keeping us safe big up brother…!!!
Why would any bank pay someone for money they lost due to a scam that they participated in? If someone steals my money the bank is not responsible. Ditto for gambling.
They only call once and if it's not your transaction they close your card or freeze your account with the click of a button plus tell you to go to a branch. This lady dropped the ball. Money like that I would be watching closely. How she not check it everytime they called ?
Mad respect for saying yes bro. sometimes opportunities present themself and you Gotta take them. i am kind of a *Strongwidget* fan, but this recovery was a great message. you both already won For participating!
This is terrible! She needs her money back. She should sue this bank. I’ll never bank with these people after this occurred to this lady. It’s infuriating!
@wthomas5697 Yes, she literally gave the code that specifically says do not give code to anybody. It sucks but hopefully people are learning from these mistakes.
Chase constantly sends codes to confirm your identity and transactions. It's a standard practice with all cards and banks. The text came from a Genuine SPOOFed number. The problem is Chase was supposed to safeguard her money and just let the fraudsters have it with no resistance at all besides the text code. Chase should have frozen her account as soon as the wire request was for overseas account even for 1 dollar. @@circesoul2218
Unfortunately, she was tricked into giving the scammers access to her account. When she clicked on that link from that scammer’s text message, a fake Chase site came up and she entered her real login details which were recorded by the scammers. That allowed the scammers to log into her account and initiate the wire transfers. Before the wire transfer can go out, an authentication code is sent to the customer’s phone. Here is where scammer “Barbara” steps in and calls the victim and tricks her into giving the code. As you can see, the lady fell for the scammer’s tricks several times and Chase could not have stopped it unless they were made aware of it.
I worked at a major US Banking Institution for decades and at no time could anyone conduct a wire transfer outside of walking into a branch personally and signing documents and providing identification.
@@clarkcrossley7579 These quickie new stories do not give the full details. The viewers heard that a woman had some money wired out of her account against her wishes (so she says) and when she asked the bank to reimburse her, the bank said 'no'. Not taking sides really, but you can be sure a whole lot went on between the two actions. TBH we really don't have enough details. My thing is, if her bank really allowed a fraudulent wire transfer to take place, why has she not sued the bank? Actually, the first action for her is to notify the FDIC and have them investigate. If there is any merit to the woman's story, Chase would be forced to reimburse her and then Chase would be fined by the FDIC. Disclaimer: it is possible that she has taken these actions now. I am just trying to say that when we viewers watch these stories we should try to learn from them, but keep an open mind because the viewers will never have all the facts unless it becomes a court case.
Should never give out security codes unless they are asked for over a call that you initiated. While they can spoof a number, they can't redirect your call back to them.
This was legitimately so wholesome. You can tell at the ending of getting Your money back that it wasn't scripted at all when *Strongwidget* proposed.... This warmed my heart today! Congratulations Guys! So happy for y'all!…..
The scammers had to have gotten her account number from elsewhere (a data breach?) if the only thing she did was verify her address and give them the confirmation codes.
Don't need account numbers. Chase has the ability to wire funds from their online banking from my understanding. Very easy to get login info cause how stupid people are nowadays, changing a phone number before wiring funds would probably have caused chase to not send out the funds and contact the customer directly to ask about it rather than a 2FA text or risk alerting the customer. Edit: I work fraud related stuff for a local bank which is where my theories are coming from, every bank does things differently but just knowing how banks work most of the time
I love those "tips" from Chase Bank that were read by the reporter at the end of this segment. One not mentioned, but is the biggest tip of all: do not bank with Chase Bank.
I’m very surprised to know that she never bothered to check emails listen to voicemails that the bank was actually trying to reach her. Why not check your balance daily especially if you’re getting any text message about a charge.
I would assume she had a land line and that is where they left messages. Then, she moved and landlines don't move with you. Always use your cell phone (says the lady whose husband refuses to use the cell phone for messages and doesn't have his voice mailbox set up!)
You're great. Seriously. You're super likable at the same time. The FBI should seriously hire you right now based off of these videos. You're a true patriot, sir. Thank you *STRONGWIDGET* for all you do please don't stop. You're so important to this country people like you. You're putting fear into literal countries. On a funny note; your characters are legendary at this point.
They did wonder why her card is so active hence the two step authentication texts to her. The scammers called her first, then use the card triggering the notice which she then read out loud back to the scammer.
Nope! The victim failed herself! Your homeowner's theft insurance will not pay a claim if they find out that you left your door wide open after you left your house. This is exactly what this lady did when she got scammed. She opened the door wide open for her to get scammed out of over $100K!
@@JD-Defenders - You're not understanding the logic behind the authentication code! The code is given in replacement of a call from the bank! Your sister was notified because an authentication code was NOT involved in her transaction! For example, have you ever logged onto a website and it requires you to receive an authentication code through your phone? I'm sure you have. Do you expect to get a phone call from the company too after you've entered the authentication code? Why would I expect a call from a person from that company after I've entered the authentication code?
@@kevinp8108 nope - the bank failed her. They have serious security flaws, if scammers can reach out to consumers well appearing to work for the bank. Remember, the calls and texts showed that they were from the bank. I’m more than a little tired of banks, not taking responsibility that regularly being bailed out.
The scammers would need her username and password in order to get the 2FA code sent. Presumably they sent a phishing link in that first text message to send her to a fake login page which captured those credentials.
That’s such BS, I feel bad for her. At least she lives in a nice place, I live in Guerneville most my life. I have a chase account, now I’m thinking of changing banks. I really don’t trust any banks, I do check my account daily. Glad I do, but chase is at fault here.
If there's any near you, I'd suggest going with a Credit Union. I've had Patelco Credit Union(previously known as Cal State 9), and they've been really good.
Don't change banks, because most banks are going this direction. I know, because the bank I work for treat scams the same way. The amount of scam is so expensive, that banks are now not liable if the transactions are a scam.
The bank owes more responsibility than does the consumer. They are the ones holding our money, and should be held to a much higher standard of excellence. THEY are responsible here.
There is no standard or precaution in place that can keep your money safe if you literally give away your password and account information. Quit trying to pin the blame on the bank for your own stupidity.
I doubt you'd be so supportive of lax banking security if it was your money that got heisted . The banks came up with the idea of digital money so it's completely on them to make it absolutely secure . Which they've collectively failed to do at all - instead they try to shift the responsibility onto the consumer . I think that the banks should be required to carry insurance policies against theft/fraud since your money has been entrusted to their care and they've made it so easy to steal . @@jimmydelcid8779
".... will NEVER call or text you for this code. DON'T share it." This is the style of message she received yet STILL gave the info to a random person. Sad story but still her own fault. 😢
30 days. We've overcome a lot of ups and downs, joy and tears, THE GREAT RECOVERYs, amazing game plans, slapping scammers, a total of $14 million recovered, and here we are - the end of the journey. It was fun while it lasted, but every series has an ending. Hope *STRONG WIDGET* reach 10 mil subs soon for your hard work!..
Worst nightmare!! Don't most banks put a block on "suspicious" transactions whether they are requests for amounts larger than usual or for outside the country? You would have thought something like this would have been a red flag and they would have put a hold on the request until they could verify it with her.
They got her real info and posed as her. They text and called her to read back code to release money to them several times. The bank believes she was the one doing this and that's why no refund.
Regardless of her giving the scammers the authorization code, a good bank contacts you when there is unusual activity going on with your account---through a phone call, text, and mail. I'm sure they noticed that in the history of her transactions she wasn't pulling out large sums enough to go into overdraft. They should have frozen her account after that first large withdrawal. Negligence.
![Noob To Max With DRAGON REWORK In Blox Fruits [FULL MOVIE]](http://i.ytimg.com/vi/LnBMOinoOvA/mqdefault.jpg)
Thanks Chase, for showing us that it's literally safer to just stash money at home than to bank with you.
We've been told for decades, not to use debit cards. Credit cards are safer because it doesn't dip into your account and you can deny charges. Debit cards are a direct line to you cash. She gave the scammers the key to her money. The bank has no fault, here.
Lol if you think it’s safer to store money at home then at the bank then you literally have digressed in financial literacy. Good luck with that.
Go ahead and do that then... But you wont
Your comment is crazy, the lady was talking to the acammers on the phone, verifying her pwrsonal details. The scammers bypaased security by obviously using her information against her., which she freely gave. Why is the bank at fault by her doing what she did.
DITTO
We bail out Banks for their mistakes. Why doesn't the bank have any responsibility to this woman
Because as much as you don't like it, banks' survival is necessary to keep the greater economy in tact, and she is not.
@@yukie_tn I know you are right. But you were also right that I don't like it. That money went somewhere.
@@yukie_tnthat's BS, it's simply a denial of claim, not anything extraordinary at all. Chase should be on the hook for not detecting the breach of security.
Text confirmation must also note the transaction details.
@@yukie_tn No it is not Theres are tons of banks.
@@violent_bebop9687 I agree they let her get 800 in the red and dint bother to even tell her.
I just assume everything is a scam
Me too
Yep if I get a call I just end the call and call my bank USING a different phone.
Why use a different phone? Many folks only have their cell phone. If you initiate the call shouldn't you be ok?
Exactly! From social media inboxes to them foreigners talking about I am from your TV company.
Right! And check your account balances. Did she just not check her balances?
How does the bank not freeze the account? That’s wild they let 6 wire transfers for all that money and didn’t stop it.
Sounds like an insider job!
she kept authorizing them so they thought it was legit. I think she's at least 60% at fault if not 100%
I got scammed out of a lot a few years ago the victims r not at fault that's why they don't report it cause they think they will get blamed of course the banks don't take responsibility
@@BINHNGUYEN-gj9diMy exact thought!
Yeah, thats weird. Anytime I use my account too often in one day, I get a call from my bank asking if it was me. They even denied a large purchase I was trying to make because they didn't think it was me. I had to call
This is tragic. Rule of thumb: You should be doing the 'reaching out' to your bank or credit card issuer and NEVER respond (using your phone or computer) to a text or email that you did not initiate with your bank or credit card company.
Very true. Some of these communications look very authentic. To an average user or someone with limited knowledge of technology it can be easy to think they are real.
Yup. I have Chase and whenever I do get a text message from them, I only call their official number from their website and the back of my cards to verify it was from them. It has always ended up being official, but it takes just a couple of more seconds to make sure it is really them.
Exactly. Always call. Heck, I've called the police station to verify that the officer on my front porch was who he said he was.
I disagree with the assertion any bank or financial institution is at fault when the customer is the one who actually gives away the key to the kingdom. As sad as this situation is, she repetitively gave away the OTP code. If it had happened once, I could see her falling for it....but they called her multiple times to do the same thing.
ALL financial institutions send out (e)mail describing different scam and phishing tactics used by fraudsters. I get updates from both my bank and my credit union on a regular basis. I don't think everyone reads them. People do in fact think someone ELSE is supposed to keep their money safe in all circumstances. Those folks will keep the money safe....if you don't give them the entry through the back door. SMH. Very sad.
Correct. If you’re unsure, hang up and call the institution yourself and ask.
Couple of years ago I had a fraud alert with a phone number to call. I called and instantly got connected to someone, I thought that was strange. Before I verified any information I called the number on the back of the card and got connected to the Fraud Department. Always, always, make the contact through proper channels.
I am amazed that Chase bank will let you wire the larger amounts of money without an bank employee involved
It’s because nobody wants to come into the bank anymore
yeah, plus when you withdraw that amount of money aren't you required to fill out paperwork? from what i understand if you withdraw large sums of money like that banks usually put a hold on the transaction and are required to report to the IRS and make sure no anti money laundering laws are being broken
And without identifying the customer without a signature & ID, in fact, Chase did not do the due diligence required, and the customer does have recourse. The elderly and young (and all those who do not know banking & commerce statutes) are ripe for the picking. I would absolutely go after the bank, using government enforcement agencies for criminal neglect if due diligence and a civil lawsuit. Chase broke banking protocol wiring that money.
& more amazed you don't know these Big Banks haven't reported to Uncle Sam bank accounts over $10,000 & have been enabling money laundering in the past, doesn't mean they don't today with all bank accounts. Getting a hefty fine by the government yet no one responsible actually going to jail. Don't trust the banks.
I bet Chase is the one doing it and pays people to scam customers
NEVER take inbound texts or phone calls from financial institutions. YOU call THEM using their contact information and confirm that they are indeed trying to reach you. This is horrible.
... But, BUT, BUT verify the number of the company you're calling I've just learned that Google search engine still allow and don't fact check listing that are actually SCAMS! I've found out recently; I called them through a Google Company listing and VERY grateful I've got hipped before it was too late #WATCHYourBacks #WATCHYourAccounts #THIRSTYscammers
Only call the number on your card. I check my account every day. Scary
Verification texts are okay. Wells Fargo is really good about that. However, after you say no or yes to approving a transaction, you’re never supposed to receive a phone call asking for any numbers to verify anything
it's funny that the majority of the comments & upvotes are for blaming the bank & trying to hold the bank accountable.
meanwhile you advocate for personal responsibility & accountability
and your comment is only upvoted 54 times.
@@clove8763 EXACTLY! Google does not verify phone numbers. Example, I typed in a satellite TV company. On the side panel was the company's number, info, and brief history. I called it to get service. The operator went over some advertisements, but nothing to do with TV. I asked about the TV service. She said we'll get to that soon..... I hung up and as an experiment, tried again. Same thing.
I immediately wrote Google of the scam. Google took down the side panel on their site very quickly.
We need dedicated people who find these scammers and bring them to justice.
We do, they just don't have any legal authority to do much.
The scammer is the Chase Bank. They gets free taxpayers money to survive, yet they collecting billions on just overdraft fees on its customers.
Or maybe people should just learn how to speak person to person especially about $. Wake up people
Won't happen. We have an entire community dedicated to this. Scammer Paymack, Kitboga, Trilogy Media, just to name a few. But the scams are quite literally organized crime group who pay off the cops. People just need to use common sense to spot the red flags and avoid being a victim.
They exist! Scammer payback! Jim Browning, just to name a few…
i wouldnt be suprised if Chase employees were the ones running the scam.
How did they find her email.
💯
@Carolyn wheaton they have access to customers account info
Duh this is the main reason why people have money lock up in a big safe in they closet in they bed rooms with guns 😒😒😒
🎯🎯🎯
That’s crazy that Chase refused to refund her for this unbelievable breach, Why didn’t they call her after the first huge withdrawal?!
Because Chase is the ones that scammed her 👀..Most of these banks are scammers. That's why a lot of people are pulling their money out the banks
@@ayalibra That's literally not how it works. While they may be scammers it is not in this way. It most likely is a Nigerian prince.
Well imagine if every bank refunded such instances, then everyone will start scamming each other or scamming themselves to double their money, GENIUS
They said they did call her and left voice messages, but she said she didn't receive it
Chase has a long history of not protecting customers. The irony is everyone moved to chase and the big banks cuz of the regional bank failures. Support your local bank and pull money out of chase!!!
The amount of bravery this took was INSANE. These people all had their lives in danger, but still decided to go through with the recovery for the sake of busting bad scammers. True respect *Strong widget!*
If the FBI was half as dedicated and ingenious (and honest) as you guys are, the USA would be a much safer country.
Amazing work!
Note to self: never bank with Chase.
all the banks are like this.
They are supposed to just give her $160,000 because she's an idiot?
Set a reminder, too.
@@muadhnate Are they supposed to like bug all their customers phone and monitor if anyone is contacting them pretending to be chase?
Note to self: Don't trust any banks
You know, it must hurt even more when chase says they spend hundreds of millions of dollars a year trying to prevent this type of stuff but they can't spend $160,000 to give this woman her life savings back.
My thoughts exactly!
Her $160k will have to come from the bank customers who had nothing to do with her opening her account to the scammers. If there was a breach by Chase, then yeah, she should get her money back. But she handed over her cash to the scammers. You Lose!
@@delorbb2298 that's definitely a good point. It's hard for me to tell if Chase did enough in this situation to protect her. They might have. It's kinda hard for me to tell. She definitely should have known better and done more to protect herself.
@delorb b it would usually come from insurance not the bank
@@76shian Nah. If they lose money to fraud it comes out of them. With all the fraud going on, no insurance company would issue a policy.
That almost happened to me. I got the scammers text, but I was suspicious. I drove five minutes to my bank, and of course they verified that it was a SCAM. I feel for this lady to lose all her life savings.
same i got a text from wells i happen to be near my branch so went in and asked them it was true they canceld my atm card and wells CC right away
It happened to me as well- I called my bank immediately especially when they asked me to verify information. I told them hold on , hang up let me call you back and when I did- the bank immediately FROZE my account, did a report, with all my info and ordere me a new card verified Everthing through my email while I was on the phone. I pray the bank helps her
Adeleke, if you fell for it, then you need to visit home. It's still sad though.
On a side story, we had scammers pretending to be ATT. They called my wife first for personal info. She didn't know and was scared. She called me to tell me ATT was going after us for something. I knew something was fishy. I called ATT and the rep confirmed everything was OK and no actions were being done by ATT. The scammers called me while I had ATT on the line. I set up a 3 way call while the ATT stayed silent. The scammer said they were with ATT and my personal info was needed to suspicious activity on my account. Failure to do so will lead to a suspension and fines. Immediately, the ATT rep got on the line and identified herself. She proceeded to ask what company the scammer was working for and his ID no. Scammer hung up. The rep said that was the first time she got a scammer on a call and it made her day! 😂
@@juicyfruit6311 love this
A friend's daughter lost 25k to a scam and Chase did the same thing: Refused to return her money and blamed her, despite all the obvious holes in their security. It's obvious that Chase will keep repeating this because they are far bigger than their customers. Protect your money. Do NOT bank with Chase. They are shameless.
Or maybe people should not give out their information so easily without double checking to make sure they are actually dealing with their bank. Check accounts on a regular.
@@amarie8769
This the verification process that Chase has on their website:
When you sign in for the first time or with a device we don't recognize, we'll ask you for your username, password and a temporary identification code, which we'll send you by phone, email or text message.
So how is she supposed to know it ISNT Chase when scammers are replicating their system. The fact they were doing wire transfers where none had been done before should have, at the very least, warranted a call from them. Chase has more than enough to investigate this, ie where the transfers went, but instead they wash their hands of the customer. Great business practice 🤦🏻♀️
@@amarie8769 either way chase needs to be able to help their clients. Doesn’t matter
Time for a class action lawsuit.
@@dozzer009 it's her fault. She got scammed multiple times, every week, where they want her to repeat numbers. He's naive. However, I'm amazed that US bank offer instant messaging for every transaction!! Where I'm from, if I pay for a gum with may cards, I get a message of that transaction.
This is inspiring me to create a presentation for my grandparents about fraud bc I worry so much about this happening to them.
Not only the elderly, but those who take out student loans, and others with bank accounts !
@@jengable4888 good point. We all could use a nice little educational session to teach us or protect us
Also include if the company is asking you to go to Walgreens and buy Amazon gift cards to give them the code it's a scam. Mam they are not really with DirecTV True story 🤦🏿♀️
A presentation? Damn lmao. Why so formal😂😂😂
@@terrycrews1760 they may need visuals (pictures/other examples) to understand.
1.Never keep all your money in one place
2.Dont trust big banks
3. Dont trust phone calls, texts, or emails. If you have any suspicions talk to someone in-person
Well knowledgeable individual(s) in person. Other wise the same thing can still transpire.
Move your money around
4. Never have a debit card. Credit cards only.
Exactly
@@jimtastic688actually more like lock your debit cards. You’re right on credit cards, I just use my debit to take out cash if I need it.
My mother was victim of senior fraud. The bank manager said “I knew this was fraud, but had to follow bank procedures” and wired my mothers $65,000 savings to China. We escalated thru Chase and every time they responded “Our employees followed procedures”. Well the procedures stink !!!
Did she get it back?
Hell naw! Lol
Banks definitely need to do more to curb fraud, but so do individuals. I've heard for YEARS to never reply to any text or call, ALWAYS call the bank directly for ANY issue. And, never give any info to anyone over the phone. HOWEVER, for Chase to give out 160,000 dollars in one week without verifying with the account owner is unconscionable.
Especially being separate transactions. should have sent a red flag...
There should have been a big red flag with that much money leaving her account so quickly. They should have frozen her account.
Most banks would send out alerts to the customer when large amounts are being taken out just to make sure the customer is aware and to verify they are the one getting the funds. I would think a large bank like Chase would pay a fraud company to alert customers of potential fraud.
I can verify that it is far to easy as a customer. I wish they would give the option to require 2 factor authentication for those try of transactions.
This is why you don’t even call. Just visit the bank in person.
I don't care how convenient apps are on the phone, wire transfers should be done in person with a signature. This is ridiculous.
Spoken like an old person
I agree, I would NEVER PUT ANYTHING personal on a freggin cell phone. My nephew needed $ last week and I went to a money gram and sent it. No cash apps for me, no thank you!
@@ceoatcrystalsoft4942 well you can't get hacked
Going to the back was how scammers used to steal money from you lol.
@@samlee1546 No one here got hacked. Most "hacking" is just social engineering where the victim hands over the keys to the castle the very same way this lady did. The interesting part here is that it doesn't even mention that they, apparently, already had her username and password and probably got them straight from her as well.
The efficiency of this is next level. To juggle walk throughs of various angles on the topic delivered to-camera, differnet content per topic from various folk underneath the umbrella of the track list of the larger big band concert itself is engaging and refined. To make a dense taccess like this SO digestible is really something. Awesome works *STRONGWIDGET!*
So this big "sophisticated" bank didn't think it odd that multiple large wires were being done nearly every day to the point that her bank account is emptied??? Many of these large banks are useless and must be held accountable. She needs to contact her state and congressional representatives. And also contact multiple media outlets. Perhaps, bad press or a Congressional or FDIC investigation would "inspire" Chase to do the right thing.
Of course not. Maybe she was leaving chase. If they stopped her, she would get angry. That's why they had 2FA and she gave it to the scammers
She could’ve been switching to another bank, or moving it into stocks or bonds, or to a financial institution that was going to invest it.
Listening is a virtue. They did try to contact her but she did not respond.
@@sblijheid I heard that but just because a bank or any body or company says they did something doesn't mean they did.
This would never happen with my credit union. They would've put a hold on my account until they spoke to me. My bank canceled my card because someone purchased games using my debit card. Game cost $10 and they contacted me. Chase failed her.
My heart goes out to her. Shame on Chase for not helping her.
That’s on her unfortunately. She should have called Chase herself but she never did, she didn’t bother to check her account.
@@ToRo909r How would she suppose to know though? The texted and everything seemed real and she probably never got scammed before. As a major bank it's their job to protect the customer's money and they failed to do so.
@@coolsteve1985 Well she will know for next time. It’s not the bank’s fault she was so easy to manipulate. It’s a common scam. Again, it’s unfortunate but she could have checked her account sooner.
@cagecrunch
Her money should still be insured because this was fraud regardless how it happened.
@@ToRo909r
Next time when it happens to you don't come around and cry about it 😅😂
Look how hard this would be for elderly, people with dementia, or learning disabilities to navigate these systems.
What got me was that the same person kept calling. That's highly unlikely and was a red flag for me.
Good point!
Wells Fargo is just as bad. They literally gave away my money after someone withdrew money using fraudulent checks n I was told it’s my responsibility to watch my account every day n report anything within 24 hours!! Yet they let a scammer take my money n didn’t notice anything?!!! I’m supposed to watch my own money in their bank. Will be closing acct as soon as I’m done fighting them!!
That sh** is Crazy! They're expecting customers to watch their bank activity , daily/all day ? That's their freakin' job !
I have Wells and 2 other banks I use. Wells Fargo sends me a daily email of all withdrawals. I watch for that email every day. Yes, you do need to be responsible for your money even in a bank. The window of opportunity to report fraud is short.
I had a Wells Fargo run in, and they are the worst bank ever. My daughter had student loans through them, but somehow it ended up being 6-8 separate loans instead of 2 (remember that scandal?) and they would send bills for the payments and no matter how diligent we were, we always got late fees or fines for nonpayment. Turns out they sent 2 bills but didn't spread the money out to all the accounts, even though they were all listed, some on one bill, some on the other. Then, I decided to call the next bill we got, have my daughter call and have my other daughter call, and all three of us were given different amounts of how much was owed. As soon as we could, we got those loans out of Wells Fargo. Every illegal thing they have been convicted of, they did to my daughter. She eventually did get some money from them in a refund for illegal loan fee practices, but it was a pittance compared to how much those buggers got out of us.
Wells fargo had insiders in the bank selling social security numbers to the black market and when they got busted, nothing happened to the bank. Wells fargo is one of the worst banks you can go to.
@@shipwreck8847Shoot! I bank with them and my ssn was stolen. :( Which bank do you recommend?
When a transaction is out of character, the banks algorithm should pick up on it and notify the customer before allowing a transaction to go through...I am not one for suing, but this case, I definitely would if at all possible
💯 percent agree with you! Call the customer and tell her or him, if this you or not! Before they lets this transaction go out!
thats not how things work... when there are transactions out of character, it should alert chase and freeze all transactions on that account which would force her to call them. now, most people dont realize that her money is actually insured against theft if the bank is the custodian and they were.
if chase was sued a jury would find chase liable because of culpability in what occurred.
@@bjvu9460 That is completely not how things work. First if a transaction is possibly fraudulent, they don't freeze your entire account. Not Chase, not any bank. Only that transaction is declined and you're asked to verify. This also only applies to credit/debit card transactions. For transfers on your account, if additional verification is needed, they now use multifactor authentication, like the text codes she received. The account is only frozen if multiple attempts to verify have failed. Here, she unwittingly gave those codes to the scammer and if sued, Chase is legally not liable, although they'll likely just settle the case because of the legal cost.
Now just imagine if your account got frozen any time a potentially fraudulent transaction was posted (most of the time they're legit). No one would bank with that bank.
That's how it was for me. I got a call from Chase Fraud Dept. telling me someone tried to use my card. It was declined because it was uncharacteristic compared to how I normally used it they told me. Someone was trying buy shoes and concert tickets when they denied the purchase.
@@bjvu9460 but she gave her password to the scammer, they didn't steal it, she gave it to them. She participated multiple times with the scammers. it's not like they just broke into her account and stole the money, I could see that being theft. This woman spent days with the scammers and gave them her information. If I were the bank I'd suspect she was part of the scam and not reimburse for the loss.
Best rule of thumb is when you get a fraud or action alert that requires your response- call the bank or log into your account to see if there is a message there.
Good advice!
Exactly!
This 👍
How does a bank accept 160,000 worth of transactions without putting some kind of lock or notifying the client?
Exactly!
Maybe not you, but literally millions of people and businesses do those kinds of numbers everyday.
Bank is not responsible for notifying you of your own errors.
Exactly 💯
@karimaminyes they are responsible for notifying with suspicious unusual activity
It’s disgusting 😮 she worked so hard for her money and the bank should be more strict with high transactions
So, it's the bank's fault that she gave someone else all of her money?
They are actually. I work for a bank and they require certain forms to be filled out or authorizations be approved when a transaction is over a certain amount.
I agree, but you have to wonder if it was an inside job ???!?
@@terrycrews1760 apparently she was tricked by the initial text of $35.00 transaction amount.
@@frey8725She didn’t give anyone any of her money - they stole it right out from under her nose. I can’t believe there are functioning adults in the United States today that actually defend this kind of crap. There are dozens and dozens of things a bank as large as Chase could have and, morally, ought to have done that would have prevented this from happening. There are thousands more things that the government could have and, morally, should have done to ensure Chase did at least some of those things, and to back Chase up and make it significantly harder for this sort of fraud to occur, but no…. Instead, we have to put up with too many of our fellow citizens pretending that nothing can be done, and that this is the fault of the freaking VICTIM of professional criminals, and that this is not only the only way it can be, but the only way it _should_ be. You are wrong, frey - very wrong. And I’m 100% certain that you know you’re wrong, too, but this is just the kind of human being that you actually choose to be, on purpose, and with forethought. It speaks volumes about your character - or lack thereof.
Wow that's insane, my bank sometimes will deny payments of $400-$500 to think someone withdrew over $30k at once and the bank didn't contact her. Also let's not lose sight that the scammers are the real bad guys, that lady worked hard for years and someone just takes that in a week's time.
It wasn't a withdrawal. It was a wire transfer. In other words a bank to bank transaction using account number/routing number. That's why Chase refused to refund the money because how did the scammers get hold of her bank account number/routing number??
What's your bank? What bank do you use?
Routing number is public is just the number that identifies each bank.... Her account they already had it? How did they know she used chase? Maybe from a check or even someone working at the bank itself
*Honestly, just owning it and not trying to hide it is partially why I watch you. It's the honorable thing to do and it make the rest of the jobs much more believe when you are call out of the spots like that, so thank you StrongWidget. I can't wait to tell my grandkids this was the greatest youtube Recovery agent of my time..*
The comment above is spam. Ignore it. It doesn't even make sense. 🤦🏻
@@EndyMXIt looks like one of those comments that's supposed to be part of a long string of spam comments about financial investing or Bitcoin or some other nonsense.
@@EndyMX It’s not
These scammers are truly some of the worst people on earth. Very sorry this happened to her. The scammers targeted her *and* the bank. Chase should have some recourse for her to get her money back. They are awful.
Sorry for the victim , scamming artists are heartless 😔. You should also call your bank directly before any action.
Chase is dishonorable.
Same with WellsFargo. Can't trust anyone at this point nor keep your money under your mattress lol
No, the woman in this story is dishonorable. She expects Chase to give her money that she willingly allowed thieves to steal? This is what happens when you don't do due diligence and expect others to take care of your life for you. Blaming institutions for your own problems is such an American habit.
@@raklorap......when someone writes you a check from Chase Bank and you go to try to cash it.....they do NOT honor their own checks without a service fee...
That is dishonorable!
@@PrezCamacho - No, you are only charged if you are NOT an account holder of Chase! There is no law that says that the bank of the check MUST cash your check if you are NOT an account holder. It is the responsibility of your bank to cash that check from another bank!
@@kevinp8108 It is 'not' the responsibility....etc.
The fact the *Strongwidget* was facing adventures to help the people was so kind. Mad respect to you man.
Appreciate all you do to help others. You are setting a great example for the community Strongwidget.
I was scammed by people saying they were from Chase. It only took two times with the "authentication" process until I figured out it was a gigantic scam. The whole experience taught me how really clever these scammers are. I ended up canceling my charge card and debit card. It created a wretched mess, but at least I didn't lose any money. My recommendation is that you go into a Chase branch and deal directly with bank officers to verify whether they actually did what they say they did as part of their scam.
Good! Last year Chase online banking became so strict and tight.
This is absolutely insane and heartbreaking!!!
Chase is SO evil. They need a class action lawsuit. They bait and switched a credit card offer on me a few months ago and sent me one of those dumb letters. They are just so incredibly awful. I hope she sues them.
No not their fault
I think the lady is showing signs of early onset dementia. No amount of fraud protection would have saved her. She handed over her money to the scammers
Their two step verification specifically says not to give out the code if you did not initiate the call. She left that part out. Not the banks fault
@@chocobunnie69 she gave the code bro
@@eggbenedict-gt7mw I know she gave the code. That's what I was saying. It's her fault not the bank
You can Clearly tell that Strong widget is tired of playing nice guy.
You can see the Anger and frustration towards these scumbags in his eyes. *STRONG WIDGET* I support you 100%. You are doing AWESOME work. Never give up.
This is the kind of recovery agent that should get a tv show. National Platform to show the scammers their days are numbered.
Thank you for what you do…
Scam
@@eugenesatele9434 you’re lying
@@calistabenson5138 lol bot
@@calistabenson5138 lol OK bot.
This happened to me. Someone on the east coast had some fake ID with my name. They withdrew 5k from a savings account. Since I didn't use that account daily i didn't catch the withrdwal until the statement came. When I told Chase they said I had waited too long to notify them. After 6 months, I finally had a lawyer write a sternly worded letter to them and they refunded my money.
I’ve worked at several CU’s/Banks… Wires were never processed over the phone. This is so damn sad and unfair!!!
And they want us to take a digital currency LOL
i dotn think the wire transfer was over the phone, it mostlike through online on her account. they send random text to random numbers. when she reply, thye know they got a real number.
so they call her and she pick up.
then they said that her card info might be stolen. so they ask for her debit card number and acct info to varify that it is her. she give her card info, now they got her her number and card info. next they call againa nd adi fefX having problem with her adress and they ask her to varify the address.
now they got adress, acct info, card number. they did a few small xfer and notice that she might have a lot of $$$ on teh acct so they now attemp to get into her account and make the big wire xfer. chances are, they try to change her password and bank will send those request to her phone through text, she on th phone with the scammer and each time the bank send comfirmation number to her phone, she read it ot the scammer and scammer type it all in and then got access to her account. that when they see 6 digit and knew they hit gold, and did multiple 40K+ transfer.
Come on Chase...please help her out. Protect your customer
seriously
Last year, Chase online banking is more strict than before. And no such Chase Text.
They did with the 2FA but she gave it away to someone. That's technically her fault
She would have been better off burying her money in a coffee Can in the back yard. Chase benefitted from her money all these years, and now they are doing nothing to help her out. Terrible. It would be nothing for them, but it’s everything to her. Awful. Will never bank with Chase.
@@SeeMar7616 I'd bet you the account in question is her business account and not a personal account. So four or five figure transactions happening over a short timeframe isn't abnormal.
Time for EVERYONE to leave Chase, before their employees wipe out out their accounts.
Maybe it is an inside job. You never know. My sisters checks were being stolen through the mail. Come to find out it was her mail carrier. Incredible.
I used to work for a bank in their processing center and some employees used to steal checks and money orders especially if they were blank all the time we reported it but people kept doing it so yes I truly believe it’s an inside job
it happens over and over with chase
Correction: time for EVERYONE to leave THE BANKS!
Not only CHASE, happens with any other bank!!
Something similar to this almost happened to me with my FAFSA account. I almost fell for it! I consider myself tech savvy and very cautious when it comes to scams. But, THEY are getting super persuasive and better at scamming. And now with AI i can't imagine the damage they are going to cause.
Can you go into detail?
And they want us to take a digital dollar LOL
Make restrictions on daily limits cash withdrawal or financial transactions
@@filmaker256 Do you pay with a debit/credit card for anything? Make any types of online transfers? Any time you do any type transaction that doesn't involve tangible, physical cash, you're already using "digital" dollars.
Why didn’t Chase freeze her account after the unusual activity?! Wow. Gives me a new appreciation for Wells Fargo. And makes me wonder if Chase employees were the ones perpetrating this. Poor woman! 😢 This is so wrong. She would have been better off putting her money under her mattress.
Wells fargo? LOL! you mean the bank that was opening fradulent checking and savings accounts of their customers, resulting in A $3 BILLION class action lawsuit?
Wells Fargo always looks out for me and investigates when I've asked and gave me my money until investigation is finished........ Bank of America on the other hand has tried to bury me alive
@@romelmurdock4187
They must’ve also looked out for u too when they opened up accounts without ur consent 💀
1. This was her business account, not a personal checking account. If they stopped 4 or 5 figure transactions for business acounts, our entire economy would halt.
2. She gave away the two-part security auth to a text message, but then ignored the bank's calls because she didn't trust the unknown number that was calling.
@@DistrustHumanzSadly, she's not tech savvy in today's biz world. sometimes, I feel like elder people or non tech ppl need never use a smart phone with banks because they are "easy prey"..... "Too many victims"
I'm so sorry this happened to her! Gosh people are awful
Hey bud, I just wanted you to know that everything you do is necessary and thank you so much for what you do. It's more than just a recovery service, you're helping people. You're actually the push for me to get my degree in Information Technology so that I can protect people from heartless people like this.
Thank you for all you do *Strongwidget,* you're a genius with a big heart and principles. Support and Respect from Britain .
I feel bad for this woman for two reasons: (1) her life savings was stolen and (2) she thought 160,000 would be enough to retire in California.
Lmao
😂😂😂😂 I'm done
She said 160k was enough for her to slow down and live "more comfortably for her age." Not retire.. She still has her catering company.
@@burrheadjr Then I feel bad for her for three reasons... (3) She thought $160,000 was enough to slow down in California.
@@ibealion1 😂
If you see text messages or hear voicemails like that and even if it sounds like they are real companies, don't respond. Just go straight to the company branch or call the company's main hotline to let them know about it and then let them answer you if this is real or fake.
Exactly when did this woman get scammed? Since 2020, the bank’s verification text msgs explicitly stated “We'll NEVER call you to ask for this code.”
0:48 It says this occurred in 2021
Exactly this!
Well and why would she have to “verify” her identity with them? THEY called HER. That was suspicious in and of itself. And she never once thought it strange that there were multiple “problems” getting the new card to her? Literally no bank employee on planet earth is monitoring your card in the mail & no bank is going to use fedex to mail it, they are cheap af and will send it in the regular mail. I bank with a CU and they have an instant issue card machine at the branch. If I need a new card I just walk right in there! So many flags where this woman should’ve gotten suspicious and just didn’t. It’s mind boggling to me.
The victim shaming here breaks my heart. She got her money stolen from her. It is not her fault. People went out of their way to trick her. She didn’t do something to cause this. She was acted upon. This mentality of blaming people for getting tricked has probably contributed to the rise in scams in this generation. If you grow up hearing people say, “Well it was her own fault. Shame on her for being so trusting.” You are going to start thinking it’s alright to trick people because they are in the wrong (not the trickster) if they let themselves be tricked. Very tragic when as a society we don’t defend the individual victims, but side with scammers and big banks. 😢
@@kimberlycronen3998 If you treat her with kid gloves she's still out of 160k. If you give people the impression that the victim had nothing to do with the outcome then people will be liable to make the exact same mistakes she made along the way. It's not the bank's fault she gave away access to her account. It took two to tango and she carelessly participated. She deserves blame for her part in the matter. The reality is that she messed up multiple times and people need to understand that.
Hilarious, *Strongwidget* I love the work you do mate. Those low life scammers take money from old ladies, they have no soul or heart and deserve everything u give them. Your doing a service to humanity. Love the videos, keep doing the good work mate.!!!
They should’ve required she come in person. That’s a lot of money to just approve via text.
Yup
Exactly
Really sorry to hear of this. This lady has worked hard all her life just to have a peaceful retirement. There are millions of older folks just like her, who aren't necessarily up on the latest and greatest technology. Seems Chase is letting her down.That should be investigated more thoroughly. Bottom line - ANY time you are approached online (or otherwise) and not something you have instigated, in a way where you'll have to give out any kind of personal information whatsoever, either hang up, delete, or call your own bank to verify what's going on.
Just remember, your phone will lose all your money in your bank accounts if you are not careful by talking to a stranger on the phone.
exactly
Why did she have her life's savings in an account so easily accessed? I still don't get how reading back numbers got her password. Sorry this happened to her, what's she going to do now? I see she's back baking pies. I wonder why she didn't get the real Chase text messages?
@@eckankar7756 : Banks never text you any message, they only send you important message by U S mail if issues need to be resolved in timely manner. It is her fault for talking about her personal sensitive information to a stranger over the phone in the first place. We never talk to a stranger about our financial matters over the phone. End of story.
@@eckankar7756 Hackers hacked into her bank. There are these numbers that hackers have. It's a program that links to a bank account. By reading those numbers/giving probably that 2-step notification number, they got into her account and basically transfer amounts of money to their bank account.
I know this because I got scammed.
It's not just Chase, all commercial banks are like this. Even when you stash your savings and funds with them in whatever accounts you create, the money technically does not belong to you anymore, and the institution is free to do whatever they want with it, or in this case, leave you out to dry when stuff like this happens. I feel for this woman.
So what is the alternative?
@@slimelove3493 Credit Unions for the moment, since it is not an entity that owns it, it is the people who open accounts and deposit funds so it is like an IPO. But unfortunately the banking system is monolithic and the legal system is on the side of the banks and wall street so we are basically at their mercy.
@@ingothitrust5248❤
Melissa Ciummei channel loads of future legit economic info
Bank accidentally deposits 100,000 to your account. You spend it and they say you stole it.
Never respond to those text messages. Always call your bank number yourself and not a provided number.
Biggest takeaway: ALWAYS check with the source yourself directly first before agreeing to anything. Your bank, financial institutions, etc. I learned this lesson the hard way myself. Less sophisticated than what this poor lady went through but still, there are malicious people out there that make this criminal behavior their career. Be vigilant.
We live in an Era of criminal companies without ethics or morals, without responsibility.
And we have politicians who don't care.
And they want us to take a virtual dollar LOL
I narrowly escaped a scam 2 days ago while trying to transfer an insurance settlement of $4500 to my checking account. I still don't understand how they entered the transaction. They nearly had me until I realized that I was no longer dealing with a bank representative. It went as far as me entering the scammer as a Zelle a recipient. Beware, the scammers have somehow hacked into the banking system. This is no joke.
No, they have not hacked into anything. You most likely weren't dealing with your bank from step 1, and fell for their phishing.
I had Zelle disabled on my bank account. It is not as secure as customers think. Even the bank rep I talked with admitted there are countless Zelle scams targeting bank customers. The money is gone in an instant. It is usually wired to another country. It's untraceable, unrecoverable, and it's your loss. The bank is unlikely to reimburse.
@@-myal-8691 What's also suspicious about the banking industry is that Zelle was created by a handful of banks.
@@-myal-8691 Are you certain disabling it on your account is enough? In the news they said all bank customers are at risk, and Zelle is embedded in the banks system/website.
They are skimming little purchases.
Chase is probably the worst scamming bank ever. How no one has done anything or sued them is beyond me.
Wells Fargo Bank is still the king of scamming.
Amen Amen
@@tflg3257 Wells ALWAYS catch someone scamming me with ATM or wells CC. they decline the charges and send me a text..i call the # on back of my card LOL
Nope, Wells Fargo has them beat with their opening fake accounts in customers names. Bank of America is second with their crappy performance in 2008 when customers couldn't get a cent from their accounts because of greedy lending failures. And now this. Apparently, we need better federal protections from our banks as well as the scammers.
Chase didn't scam anyone. It was simply the bank she was using and she was scammed by people over the phone! Duh. Get your facts straight
The person who authorized the wires to go through should be investigated, you can't just wire over $100,000 without it being flagged even $1,000 will flagged.. INSIDE JOB!!
@SchizoidPanda So the bank said. What if she got no calls?
@@truth4004 she did get contacted but ignore them
@@ceoatcrystalsoft4942 She didn't ignore them. She said she didn't get them. Big difference.
@Tara G
I doubt that. I banked with Chase. Anything out of pattern is scrutinized. I had a Zelle transfer put on hold because I normally don't use Zelle for large transactions. I had to call the bank to unfreeze it.
I agree…inside job
Chase obviously has people on the inside working these scams.
Meanwhile, my friend once tried to wire me a couple thousand dollars and his bank suspended his account for 3 days for "suspected fraud," and wouldn't even complete the transfer after he went inside a brand and made multiple phone calls to confirm its authenticity. It was annoying but at least we know this will never happen to him lol
This is why I always tell my elderly parents to forward or flag stuff for me and my brother. Always be in doubt and go to the bank directly or send them a secure message through the bank website. Nothing is ever too urgent that it needs to be answered right away on the phone. I never say anything over the phone or by email.
Never let them go to the bank alone. I have a friend who’s 70+ year old aunt was coming out the bank. People in the parking lot stopped her and had a scam story of matching funds with them and she would receive triple back in 3 days. She withdrew all of her savings. Over 40,000.00 gave to the people in the parking lot and they haven’t been seen again. When she got home she called her sister to tell her to go make a deal with those people because she was going to triple her money. The sister called her son. The son called police and found out it was a scam.
Check your bank accounts daily and if you notice anything unusual, call the bank directly at their listed number. Also, IF you get a call from someone claiming to be a bank rep, say you’re busy, hang up the phone, and call the bank back directly. When it comes to your asset deposit accounts, insist on doing things the old fashioned way.
Great work *Vortextrace* - so glad you are out there fighting these lowlifes. We need to do all we can to spare the elderly and the general public from these despicable scammers! Kudos to YOU!! You deserve
the Nobel prize for keeping us safe big up brother…!!!
This happened to my sister, and Chase is not helpful at all.She still trying to get her money back.
Sister dmb af take away her computer and phone
A fool & her money are soon parted.
I feel really bad for her losing your retirement money because of a scammer and the bank wont do anything about it.
Why would any bank pay someone for money they lost due to a scam that they participated in? If someone steals my money the bank is not responsible. Ditto for gambling.
@@patriciamays8244 Watch the entire video then respond to this message. Because there was completely no gambling going on here.
I honestly can not believe that ppl actually think their bank will call them to verify their account. Baffling
Yeah and continue to do it over the course of a week😊
They only call once and if it's not your transaction they close your card or freeze your account with the click of a button plus tell you to go to a branch. This lady dropped the ball. Money like that I would be watching closely. How she not check it everytime they called ?
You can believe it now. Everyone has not had the same experience. The bottom line is she did nothing wrong. The scammers did.
And all I'm saying is that common sense goes a very very long way
Mad respect for saying yes bro. sometimes opportunities present themself and you Gotta take them. i am kind of a *Strongwidget* fan, but this recovery was a great message. you both already won For participating!
This is terrible! She needs her money back. She should sue this bank. I’ll never bank with these people after this occurred to this lady. It’s infuriating!
I'm sure she made some critical error that is accounted for in the legal documents that you sign when opening an account.
@wthomas5697 Yes, she literally gave the code that specifically says do not give code to anybody. It sucks but hopefully people are learning from these mistakes.
Chase constantly sends codes to confirm your identity and transactions. It's a standard practice with all cards and banks. The text came from a Genuine SPOOFed number. The problem is Chase was supposed to safeguard her money and just let the fraudsters have it with no resistance at all besides the text code. Chase should have frozen her account as soon as the wire request was for overseas account even for 1 dollar.
@@circesoul2218
Unfortunately, she was tricked into giving the scammers access to her account. When she clicked on that link from that scammer’s text message, a fake Chase site came up and she entered her real login details which were recorded by the scammers. That allowed the scammers to log into her account and initiate the wire transfers. Before the wire transfer can go out, an authentication code is sent to the customer’s phone. Here is where scammer “Barbara” steps in and calls the victim and tricks her into giving the code. As you can see, the lady fell for the scammer’s tricks several times and Chase could not have stopped it unless they were made aware of it.
I worked at a major US Banking Institution for decades and at no time could anyone conduct a wire transfer outside of walking into a branch personally and signing documents and providing identification.
covid changed everything, I remember I had to in person before the pandemic but now they use the digital authentication
I send wires on my phone all the time, without walking into a bank.
They should have contacted her about the unusual activity. Give that poor lady her life back, it's a tiny drop in the bucket for that bank!
I know right and they want us to take a digital coin LOL
They did - she ignored the text messages and calls from the bank.
@@plynn136 Ok so they could not get in touch with her but allowed it to happen anyway, how is that any better?
@@clarkcrossley7579 These quickie new stories do not give the full details. The viewers heard that a woman had some money wired out of her account against her wishes (so she says) and when she asked the bank to reimburse her, the bank said 'no'. Not taking sides really, but you can be sure a whole lot went on between the two actions. TBH we really don't have enough details. My thing is, if her bank really allowed a fraudulent wire transfer to take place, why has she not sued the bank? Actually, the first action for her is to notify the FDIC and have them investigate. If there is any merit to the woman's story, Chase would be forced to reimburse her and then Chase would be fined by the FDIC. Disclaimer: it is possible that she has taken these actions now.
I am just trying to say that when we viewers watch these stories we should try to learn from them, but keep an open mind because the viewers will never have all the facts unless it becomes a court case.
Bank couId have easily stopped by simply calling the customer to verbally verify the transfers.
Never ever give banking information to a random text message..period. 🤨
People give out too much personal information thru social media, crooks love it.
🎯🎯🎯🎯🎯💯💯💯💯💯💯
Should never give out security codes unless they are asked for over a call that you initiated. While they can spoof a number, they can't redirect your call back to them.
This was legitimately so wholesome. You can tell at the ending of getting Your money back that it wasn't scripted at all when *Strongwidget* proposed.... This warmed my heart today! Congratulations Guys! So happy for y'all!…..
What are you talking about? Are we watching the same video? They didn’t give her her money back…
The scammers had to have gotten her account number from elsewhere (a data breach?) if the only thing she did was verify her address and give them the confirmation codes.
Don't need account numbers. Chase has the ability to wire funds from their online banking from my understanding. Very easy to get login info cause how stupid people are nowadays, changing a phone number before wiring funds would probably have caused chase to not send out the funds and contact the customer directly to ask about it rather than a 2FA text or risk alerting the customer.
Edit: I work fraud related stuff for a local bank which is where my theories are coming from, every bank does things differently but just knowing how banks work most of the time
A customer who has never conducted a wire transfer and they didn’t suspect anything!!?
I love those "tips" from Chase Bank that were read by the reporter at the end of this segment. One not mentioned, but is the biggest tip of all: do not bank with Chase Bank.
My approach - Don't answer the phone from a number not recognized (ever). Don't respond to any text messages except from friends.
I’m very surprised to know that she never bothered to check emails listen to voicemails that the bank was actually trying to reach her. Why not check your balance daily especially if you’re getting any text message about a charge.
You can literally set up a notification that it sends your balance information once-a-day automatically!
This is her fault!! 🥴 WTH would she allow THAT many calls before finally calling the bank!! 🙄🥴
I would assume she had a land line and that is where they left messages. Then, she moved and landlines don't move with you. Always use your cell phone (says the lady whose husband refuses to use the cell phone for messages and doesn't have his voice mailbox set up!)
She is older than a millennial.
I don't know what report you just listened to but she said she never got any voicemails or emails, not that she didn't bother to check them
I am so sorry for Mrs. Moss.
The people who stole her money need to be put in jail for life!
I hope the thieves are caught and prosecuted.
Unfortunately, those people are probably offshore doing these terrible acts so good luck in trying to get them!
Those people already when to the mall and bought brand new Jordans and Versace clothing in Nigeria
I have the best tip to keep your money safe.... Keep it out of Chase and Bank of America
You're great. Seriously. You're super likable at the same time. The FBI should seriously hire you right now based off of these videos. You're a true patriot, sir. Thank you *STRONGWIDGET* for all you do please don't stop. You're so important to this country people like you. You're putting fear into literal countries. On a funny note; your characters are legendary at this point.
Chase didn't wonder why her card was so active? Maybe it was someone from Chase bank. They should send out warning letters warning them.
They did wonder why her card is so active hence the two step authentication texts to her. The scammers called her first, then use the card triggering the notice which she then read out loud back to the scammer.
@@mistervo8185 Oh ok. Thank you for clarifying for me.
The same thing happened to me. Thank God it wasn’t nearly that much and I got it back immediately
It’s disgusting that people do that
I went through the same thing last year summer.
People like you that fall for it are why this scam exists.
Yep; the bank failed her!
Nope! The victim failed herself! Your homeowner's theft insurance will not pay a claim if they find out that you left your door wide open after you left your house. This is exactly what this lady did when she got scammed. She opened the door wide open for her to get scammed out of over $100K!
Yeah she failed herself
@@kevinp8108 NO. They should have notified her. Every good bank does. Mine did. My sister has. Chase is crap.
@@JD-Defenders - You're not understanding the logic behind the authentication code! The code is given in replacement of a call from the bank! Your sister was notified because an authentication code was NOT involved in her transaction! For example, have you ever logged onto a website and it requires you to receive an authentication code through your phone? I'm sure you have. Do you expect to get a phone call from the company too after you've entered the authentication code? Why would I expect a call from a person from that company after I've entered the authentication code?
@@kevinp8108 nope - the bank failed her. They have serious security flaws, if scammers can reach out to consumers well appearing to work for the bank. Remember, the calls and texts showed that they were from the bank. I’m more than a little tired of banks, not taking responsibility that regularly being bailed out.
At 5:46 - They didn't get access to her account from a link, they got access to get account because she provided specific PIN and account information
The scammers would need her username and password in order to get the 2FA code sent. Presumably they sent a phishing link in that first text message to send her to a fake login page which captured those credentials.
That’s such BS, I feel bad for her. At least she lives in a nice place, I live in Guerneville most my life. I have a chase account, now I’m thinking of changing banks. I really don’t trust any banks, I do check my account daily. Glad I do, but chase is at fault here.
In almost all the stories I see like this, it's Chase bank trying to blame their customers. You would be wise to change banks.
If there's any near you, I'd suggest going with a Credit Union. I've had Patelco Credit Union(previously known as Cal State 9), and they've been really good.
@@GBRyker61 💯
Don't change banks, because most banks are going this direction. I know, because the bank I work for treat scams the same way. The amount of scam is so expensive, that banks are now not liable if the transactions are a scam.
Do a local credit union. They're more helpful.
The bank owes more responsibility than does the consumer. They are the ones holding our money, and should be held to a much higher standard of excellence. THEY are responsible here.
There is no standard or precaution in place that can keep your money safe if you literally give away your password and account information.
Quit trying to pin the blame on the bank for your own stupidity.
I doubt you'd be so supportive of lax banking security if it was your money that got heisted . The banks came up with the idea of digital money so it's completely on them to make it absolutely secure . Which they've collectively failed to do at all - instead they try to shift the responsibility onto the consumer . I think that the banks should be required to carry insurance policies against theft/fraud since your money has been entrusted to their care and they've made it so easy to steal .
@@jimmydelcid8779
".... will NEVER call or text you for this code. DON'T share it."
This is the style of message she received yet STILL gave the info to a random person. Sad story but still her own fault. 😢
30 days. We've overcome a lot of ups and downs, joy and tears, THE GREAT RECOVERYs, amazing game plans, slapping scammers, a total of $14 million recovered, and here we are - the end of the journey. It was fun while it lasted, but every series has an ending. Hope *STRONG WIDGET* reach 10 mil subs soon for your hard work!..
Never ever never ever respond to text from any card. Call the bank or card number on the back of your bank card to see if this really happened.
I wouldn't never except her phone call pretending to be a chase bank employee
Chase is one of the worst banks you could have, the fees alone should tell you how much they value money over customer loyalty
I delete text/emails from unknown people, and "corporations." I have away of dealing with scammer phone calls that have them hanging up real quick.
Worst nightmare!! Don't most banks put a block on "suspicious" transactions whether they are requests for amounts larger than usual or for outside the country? You would have thought something like this would have been a red flag and they would have put a hold on the request until they could verify it with her.
They got her real info and posed as her. They text and called her to read back code to release money to them several times. The bank believes she was the one doing this and that's why no refund.
Regardless of her giving the scammers the authorization code, a good bank contacts you when there is unusual activity going on with your account---through a phone call, text, and mail. I'm sure they noticed that in the history of her transactions she wasn't pulling out large sums enough to go into overdraft. They should have frozen her account after that first large withdrawal. Negligence.
Maybe for personal checking accounts, but not for business accounts. If they did that, our entire economy would grind to a halt.