EXCLUSIVE: Chase Bank ATM victim goes undercover to prove he was scammed by glue and 'tap' thief
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- Опубликовано: 4 апр 2023
- A victim who was scammed by a thief using the glue and "tap" feature secretly took his own surveillance video to get back the $1,640 stolen from him. But the bank still denied his claim. abc7ne.ws/3Utaf0R
#scam #atm #chasebank #sanfrancisco #tap #consumer #7onyourside #money #abc7news
It's a sad day when a person does a better investigation than the police and bank.
I politely disagree. When banks lose money it's a big deal. If I were the bank manager and I wanted to keep my job, I would have (sadly) performed the same "investigation".
right
@@donaldlee6760 How about when they loose our money? Is it a big deal then
@@donaldlee6760 when banks lose money they get bailouts from biden
when banks lose customers money, it is the customers problem - unless the bank gets bad press, then they will give the money back
But thank God we have the 4th estate to salvage what's left of decency in our society
I love how they only take action when the news contacts them
People should exit banks. We don’t need them. Seriously. They are useless. I see no benefit unless you have a lot big money.
@@caesilva9844well, when you get a check, from work or wherever, and it’s hundreds of dollars or more, and the bank doesn’t want to give you the cash immediately but another date, especially because other people are cashing checks, what do you expect for people to do?
lol of course, it's bad for reputation and I'm sure their investors are paying attention.
@@caesilva9844 I think you're not realizing that without a banking relationship, you can't use direct deposit. And without direct deposit - you get paid with a check, or worse, a lame gift card that charges you a fee every payday, and in some cases maintenance fees. No bank - then going into one to cash that check is an ordeal. Often times, the bank will tell you they don't know you and think the check is bogus, and if it's too late, they won't call the employer to verify. In larger cities, where fraud is really rampant, having a bank relationship is critical. Alternatively, there's a credit union, but they have this nasty thing called "Cross Collaterization". Suppose your employer bounced your check - that money comes out of your other accounts instead of just negating the value of the check and a usurious fee, which can lead to more problems.
So, while I can understand a lack of trust in a bank, in this day and age, it's almost mandatory if you're traditionally employed and get paid consistently.
Right, utterly ridiculous!
These are the types of circumstances that can break a man. The bank refusing to help, and him having knowledge of who stole his money?
Let’s say he needed to pay his rent and was about to be homeless. If he had followed the man home and violently retrieved his money, it could have ruined his entire life. Everyone has a breaking point and I’m glad this wasn’t his.
MOST STATES have a law: If you leave your keys in your car, then it’s your fault it got stolen. Both you & the thief get prosecuted. (Same legality should apply to ATMs that are not logged out by the customer.)
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@@electrictroy2010 This could be simply resolved by having the ATM require the PIN again before completing a withdrawal operation. at least if a physical card was not used. Many of them already do this for mobile app transfers.
Not everyone knows that the system stays open after your finished with the transaction. It's the banks system and they know that there is a SECURITY FLAW in the way that system works, Sorry but the onus should be on the banks to ENSURE that my money is safe in their hands. With that said customers of that bank should take their money out, that would send a message to ALL banks that if you can't ensure the safety of my money why should I trust you with it@@electrictroy2010
Refusing to look at their own security video is so disgusting.
the guy works with people in the bank
Not making sure your closing it all before you walk away . It’s their fault
@@kingofthanorth stop with the victim blaming😡
I’d change my bank ASAP clearly they don’t care about their clients.
They don't like to work too much than sitting on their chair all day!!!
Moral of the story: DON'T bank with Chase. They do not VALUE their clientele.
I don't think any bank values their clientele. They are all coasting off the fact that we're all forced to have direct deposit now. You can't even buy a CD or use a savings account to make decent interest anymore.
No. Moral of the story is don’t be a dumbass and leave the ATM without closing the window to access your accounts
Open an account w a credit union.
@@fantasticfox964chase bank needs to make their screen automatically login off after cash is withdrawn after a specified time.. also y does chase allow the amount in our bank to be seen by other ppl in the same car…. Could have make it ore discreet..smh
A better moral is don't use an ATM that's been obviously tampered with. Or any card reader for that matter.
The most appalling thing is that the bank didn't even bother to arrest or chase that same guy away to prevent further scams to their customers after the initial reports! They acted like it's none of their business when the guy tampered their ATM machines. Just disgusting! I think there must be an insider job, this makes no sense!
Its the bay area. The criminal would've been released the next day.
Imagine how much other scams or thefts happen and the bank says it’s you.
@@FaStTurdle So this sounds like a free vacation 😅
@@godinergy The deal is they have to tap their card or phone, then leave the window open AND the guy behind them has to see their pin number. The pin number has to be reentered for each transaction!!! It is a scam but it is also a severe lack of situational awareness on those that got scammed!
@myname is private CHASE doesn’t make you enter a PIN a second time. So the customer walks-away and the thief can withdraw money freely
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If this didn't get media attention, the bank would've ignored this matter. Kudos to the young man for taking action into his own hands and shame on the bank for not taking early actions.
Thank you guys so much for investigating this. Those people would have not gotten their money if it weren't for y'all.
MOST STATES have a law: If you leave your keys in your car, then it’s your fault it got stolen. Both you & the thief get prosecuted. (Same legality should apply to ATMs that are not logged out by the customer.)
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@@electrictroy2010 Which state has a law like this? I want to look it up.
The bank refuses to review their own security recordings, and insists on being subpoenaed?
That’s absolutely absurd, and those employees should be promptly fired.
Probably because they realized every person that has been scammed lately is going to be knocking on their door.
They probably figured if they fought the guy he would give up but didn't expect him to start his own investigation, as the other victims show most of them just took the hit and gave up.
What, pray tell, is the purpose of banks’ security systems, then? I thought the reason they’re there is for unauthorized use of the banks’ ATMs.
America The Greed.
They should be fired because their boss told them don’t waste their time on small claims? Because his boss was concerned about budget.
Why do people like you always insist that the people at the bottom take the hit and punishment for following the walls the boss laid out? Why does the CEO get fired? The buck stops there doesn’t it?
Biggest Croc I ever heard, bank refusing ti check their own video. If a person stole money from the bank they would have watched the video.
The thing that's most alarming is, despite having surveillance, the bank refused to investigate the claim. If there was ever a reason to take your money elsewhere, this is it.
I had my car broken into and the thief took plenty including a debit card. Walked across the street to use it. Despite being on surveillance cameras as we knew the exact time, the police refused to budge a finger to look into the matter and help get my stuff back. It’s appalling.
Bank:
"It's not a security problem, it's a feature! Sharing is caring!"
@@_HMCB_ wow 🤦🏽♀️ sorry that happened to you! That’s terrible
Yeah, to any of the other terrible banks.
Banks are the real thieves!
I always make sure the ATM is closed after making my transactions, and that's the problem with so many people in a rush, knowing there are scam artists around waiting for people like this at an ATM. You can't take chances, even when you think no one is around, don't be vulnerable. Banks don't protect us or our money, be alert.
THATS THE ISSUE. The negligence by the person withdrawing the money!
This makes me want to leave Chase. The fact that they told him he authorized those withdrawals is pathetic
HE left the screen open. You’re supposed to logout. That’s been the standard since the 1980s… always logout. (By staying logged-in he effectively gave authorization to anyone to use his still-open screen.)
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MOST STATES have a law: If you leave your keys in your car, then it’s your fault it got stolen. Both you & the thief get prosecuted. (Same legality should apply to ATMs that are not logged out by the customer.)
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Same.
The bank claiming "no proof" when there are cameras on ATM machines is just gold! This is why I don't feel sorry for banks that get scammed, they're scammers themselves.
Untrue
@@omarsanchez9709 they are. All around the world. Thats why theres so many like on cayman islands and others.
i am always uncomfortable using the outside atms. i feel there is always someone lurky. i am always careful to stay until it completes and closes. the nerve of him to take big amounts out.
@@omarsanchez9709 If it's untrue, why was Adolf's first move for an independent Germany to kick out all banks? Even though he was insane, he knew that they're parasites.
Facts
Crooks are not just out on the streets, they’re in the corporate offices too.
The cost and tie thieves are the worst because they do it legally!
Ummm hello those are the biggest crooks. How do u think America was develop😂😂😂😂.... Out of scam, fraud, toture and manipulation.
Especially in banks. Banks operate on one of the highest profit margins in any industry, in all of the business world. I'm all for profits but what do most banks do to earn that? For the most part, I have no idea.
And in the government
Because that's where the BIG MONEY is found.
Chase Bank should be charged with felonies for ignoring the crimes.
Can y'all people calm down with trying to remedy every single problem by making it a felony?
If you ever walk up to an ATM and its been altered in any way or is broken, leave and go somewhere else. The same goes for card readers at cash registers. I know its a inconvenience but it'll keep you ending up in a situation like this.
The fact no one at the bank notices this guy at the ATM all day every day is crazy!!!!!!!!!
Maybe because the people in the bank can't see outside? Maybe there is a homeless problem in the area?
@Bob Roberts Just as this customer came and went until he saw the suspect to record him. Employees come and go all day. There is no excuse for this man to have not been arrested by now. If the bank did a bit of investigating, let alone the police dept. SMDH
@@bobroberts2371 Most banks in CA have a security guard outside 24/7
@Pens4Life Clearly you haven't seen the many news reports done on this same issue at the same chase bank. Use some common sense, the bank is aware of the problem obviously everytime the card readers are blocked they could easily roll the cameras back to see who is doing this. Just how more and more people see this story and come forward obviously it would be weird for the same person to at an ATM for hours on end making multiple transactions.
@@emmalol8411 doubt it. I go to my loval branch every week or 2 and only a few times have seen a guard. And ALWAYS inside when they are there.
I’ve been with Chase for 25+ years, this is disgusting to deny without the investigation as required by law. I think it’s time to consider the smaller local banks.
They are like robots
Same here. I've been with Chase since the late 80's and I am seriously considering changing banks or leave banks all together.
@@davidmcglone409 discover is better they pay more interest
Smaller local banks are just better.
Credit union
If you have money in a chase account. Remove it now. Run on that bank NOW!
Thanks for keeping these cronies accountable. Simply unbelievable.
"Just because it happened to others doesn't mean it happened to you" 10/10 a bank that cares about their customers.
Any bank
"We refund you because you got this video viral." is I think the new motto of that bank.
@@konaqua122 theyre doing their best to destroy human capital we lost that advatange alpha zero years ago
those online only banks are a blessing ngl
100% a bank that was in on the scam
OK. Chase needs to be investigated. There are probably many more victimized customers. They are like the Spirit Airlines of banks for doing this.
Apple
Well one of the easiest way to avoid this is to get a receipt at the atm before u walk off. Simply becoz a receipt will only be provided after you click on no aka the transaction ended.
@@jasoncheung7654 I agree, some people are ignorant and wouldn't do their due diligence .
All people have to do is close the transaction screen after withdrawing cash but they don’t.
If someone leaves their keys in a car and it gets stolen, is it the fault of the auto maker?
Who walks away from an ATM without verifying your transaction is complete and closed?
Glad those scammed people got their money back from that scammer thanks to that young man who didn’t give up!
This is ridiculous! Chase needs to be fined, they didn’t want to do their diligence and investigate!!
What investigation? Oh, you mean that their customer were not responsible enough to close out their own account when finished with their transaction(s)? Is it the bank fault that you left money in the cash dispenser after a withdrawal? The customer have the option to visit another ATM when they notice something suspicious at the one they're at.
@@disguiseddv8ant486 that is still theft, it doesn’t matter what the customer failed to do!! Then the machine has been tampered with so that the scams can be ran on several people gtfoh!!! You must be a scammer yourself
Noticed Chase is common bank the up to no good people bank at....not just a coincidence...-⚖️-
@@disguiseddv8ant486You shouldn’t even think about closing yr ATM window in 2023. ATM should do it for you just like any ATM in Europe.
@@disguiseddv8ant486 that system is just waiting for this type of incident, and it's the only type they offer here, so that's on Chase
I never walk away from any atm but until it says thank you for your business and goes back to the main screen. I’m surprised how many people just take cash and don’t close the transaction. I have to wait for their session to time out to use my card. I feel like this is common sense.
Me to, I never leave till the main screen
Thank you. I thought I was the only one with commonsense, lol 😆
I do this at the gas pumps too! I never leave until it goes back to the main screen
Righttt
As it happens, sometimes I use an ATM. The bank whose lobby holds the machine has provided a waste basket there on the floor. By mid day, there are probably dozens of discarded (not crumbled or torn) paper receipts from the day's business. I always take and pocket my receipt, and wonder why many others are not concerned about the information printed on theirs before they discard them in the trash can right beneath the ATM.
Class action lawsuit should be filed against Chase.
Shows how complicit CHASE is
Good job to the young man who stood up and didn't settle. Thanks for helping him.
@@Aluzkyexactly. Thats no different then if he put his card in...
@Aluzky *refund
@Aluzky if YOU didn't authorize it, then some technicality is not an acceptable reason to lose your money.
@Aluzky That's on the bank...
@Aluzky This is why the bank needs to change how the machine operates and closes out a session.
Outstanding effort by this young man. His perserverance helped other victims. Shame on corporate Chase bank for deliberately looking the other way.
dumb people. never just walk off wthout clicking yes when it asks if you're done
Interest rates are going higher and higher with Chase. They DO NOT CARE about anyone.
Oh and I Know It Chase Bank is just devastated for the shame you're putting on them
@@viceroybear6298 cope
His perseverance was motivated by having his entire bank account wiped out. Any others helped was a wonderful byproduct.
Big props to this news program. It was them who pressured the bank and got people their money back!
And for nice people of SF, if there is someone next to you at ATM offering help who is not a bank employee, leave immediately!
Sad situation. Crooks are really sickening and the bank should be more caring. Thank you for helping people out.
MOST STATES have a law: If you leave your keys in your car, then it’s your fault it got stolen. Both you & the thief get prosecuted. (Same legality should apply to ATMs that are not logged out by the customer.)
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And here we are… bailing out the banking industry time and time again and they don’t want to do the most minimal work to get us the few dollars we hold with them. Ridiculous 🤬
@Aluzky refound lol bruh cant even use auto correct
@@Aluzkyvictim blaming lol
EXACTLY!!
when ur mad or drunk auto correct doesn’t work
@@invalleria true but always exit out completely, like i do especially on out of network & shady ATMs
I’m so happy this young man got his money back and his efforts helped others to get their money back too. It’s a shame that the bank had to be put on blast by the news, to finally do what was right.
Banks are the real thieves let’s be real
his money back? Or did he just double his money with an elaborate hoax?
imagine if the news did this for Americans investigating politicians stealing tax dollars. We be getting our money back.
@@the-dark-side. I mean chase even acknowledged the scam. Plus it was corroborated by other victims.
You are so right the arrogance. Many years ago in Australia we were fighting for money that was overcharged. It was part of a contract. My husband was fighting with this woman. Her attitude was dreadful. Anyone would think it was her money. Anyway I went and saw this woman myself. I took the contract that outlined the fees. Back in that day there was no email. She took me to an office and I showed her my contract and how we were overcharged. She took the contract and came back. When she returned the page of the fees outlined was missing. This staff member had removed it. I was so shocked. I got up and went past security and screamed I want to seee a manager and that woman needs to stay away. I then had to tell the manager what happened. Thankfully the fee which was overcharged was part of a bundle. There was another fee taken out that didn’t aligned with the same amounts that they charged. So he believed me and we was refunded. It proved what we signed for. Still today I am shocked at that employee who took that page out ….
I have never allowed anyone to be near me at an ATM. I don't even trust the bank security guards.
Chase Bank is NOT responsible for the customers ignorance. Make the next person wait. Monitor the screen until ALL activity is completed and you are completely signed off. Yes; you can securely use the tap to access feature.
We were thinking of transferring all of our accounts over to Chase but after watching this video, we quickly changed our minds. Listen to your customers!
Don’t do it, Chase doesn’t value their customer at all. One time I caught them straight up stealing money out of an old account I had neglected. I’m boycotting now.
Chase is the worst, this is just the tip of the iceberg in terms of their policies.
@@ashleylala4293 its called maintenance fees dumbazz 😂
There are 4 banks to avoid - Chase, Citi, Wells Fargo and Bank of America. Consider a credit union or a smaller bank.
Well that would be foolish lol. Fraud happens at every bank
They said they wouldn’t look at the footage without a subpoena?! Chase bank, looking out for you 🙄
yes, they wont look at it unless you force it out of them with a court order and then grind the video into their face until they acknowledge it happened. it's a completely sensibility policy if you don't think about it. so stop thinking about it. it's your fault now.
@@Pens4Life85 releasing it and reviewing it are two different things entirely. They said they wouldn’t look at it, according to the story.
@@Pens4Life85 They don't need a subpoena for their own cameras. They're put there for that reason for them to view in case of crimes. They never said anything about it being released to the costumer.
Incredible
Needing a subpoena to look at your own cameras makes no sense. This is like saying I need a court order to access the content on my own cell phone.
THIS HAPPENED TO MY DAD, an 88 year old Army Veteran! CHASE supposedly opened an investigation & closed it a day later.
We went to CVS where the ATM was located. CVS was never asked about the camera. CHASE DID NOTHING, CASE CLOSED!
People need to leave chase bank. This is the 3rd different scam I’ve seen them deny. This bank is ridiculous
This is gross negligence by Chase Bank. Chase knows this scam is happening and takes absolutely no action to stop it, or prevent it or even warn about it. Chase even has the video of the scammer in action and yet doesn't even bother to review it. With that level of gross negligence, Chase is effectively a willing participant in the scam itself.
MOST STATES have a law: If you leave your keys in your car, then it’s your fault it got stolen. Both you & the thief get prosecuted. (Same legality should apply to ATMs that are not logged out by the customer.)
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Chase KNEW all those people weren't lying, especially when all of them were being knocked at the same location.
They just didn't want to give the money back.
they supposed to just print more up? its also not directly their fault. if anything blame goes to the scammers, the victims with no accountability, and THEN the bank that provided a system that isnt 101 percent moron proof
It is because that would actually require work. It is easier to victim blame like all the miserable people on here.
@@ar_2015 ALL???
Chase is not worried about keeping a petty $6000 in customer funds, it’s a hundred billion dollar company. Money isn’t the reason they didn’t wanna investigate.
It's a faulty ATM design that leaves the window open for more transactions after the first transaction is complete. The bank is liable. It's their machine.
How are there so many idiots that don't make sure their transaction is complete before leaving the atm?
WOW chase would rather you sue them to obtain a subpoena than help one of their CUSTOMERS out.
They consider that "the cost of doing business"
You don’t need a subpoena to review your own video footage. Despicable.
Now you see why chase is target. Thieves know chase won’t do anything.
If you bank at Chase after this, you deserve to be scammed somewhere. Karma will arrange it. Take your money out of Chase Bank Now.
They don't need a subpoena. That was a lie. ATM ate my cash one time at BofA, I went inside and the bank manager looked at the video immediately, did a cash audit, and credited my account.
I love how the bank isn’t noticing the same people loitering around the ATMs like this. No reason anyone with non-shady motives would be just chillin by the ATMs for an extended period of time. Great security, guys. Also anytime I go to an ATM and something is off like the card slot isn’t working I’m leaving and certainly not gonna take advice from a convenient helpful stranger. The bank is one place you absolutely need to be on high alert and wary of anyone trying to talk or interact with you in any way. I’m here to get my money, not make friends.
💯
Yet another detail that makes me think this is gonna turn out to be an inside job by one or more branches. If that card slot remained broken for a long period of time, I would expect customers to complain, especially at a busy location. Hopefully staff would check the ATM (either outside or the error messages generated inside). Since so many customers were impacted, exactly how long did that ATM stay "broken" before branch staff did anything about it? Again, this detail makes me think branch staff may have been in on the scam. Trust me, the branch would either fix the card slot or put up a sign, etc. just to keep from having pissed off customers keep informing them over and over. Something just doesn't add up here, based on my bank work experience.
@@fudgicle1427my wife works for Wells Fargo and every atm is different for them. Some locations, the same branch has to service them, other locations don't. They need to get someone to come and service the atm. They don't have access to security footage unless taken to higher ups and they're definitely not paid enough to be a security for the store.
Highly an insider job!
Me too I'm driving off. I have pulled up atms that had suspicious ppl lurking around and I kept going
You rock. Thank you for helping these people ❤
Mike you are The Man. Thank you for helping the "little guy"
Thanks to the perseverance of this young man and your reporting, this man got his $$ back.
It's a shame that it took so much effort to right a wrong.
it's a shame he has no common sense & walks away before completing the transaction.
Chase proved to me who they are decades ago. I distinctly felt they didn’t care about me as a customer and beyond that, they would be happy to take advantage of me.
For the record do not take anything granted from a total stranger; you should've went inside Chase Bank and file a complaint if you can't get your money withdrawn. Lat never leave any Cash Withdrawal Machine until it says :Would you like to do something else? You then press No and wait until the window on screen is closed, never be in the rush to leave and always double check to see if you closed your window at the Cash Withdrawal Machine.
This is real journalism. Love these type that actually loves their job and helping its viewers.
wow you need a journalist to tell you something you should be doing for at least 25 years? read the screen. when it says anything else, you tap no? REALLY?
You shouldn't have to go to the news to get a company to work with you! Shame on Chase for not wanting to resolve issues like this until media coverage
This is actually why freedom of the press is vital to a democracy. Businesses can tell you to pound sand but the press is a loudspeaker that alerts audiences as to the issue.
@@FIGNAS83 agreed! I also split all my money up between banks in case I somehow lose access to one account.
I doubt they are capable of feeling "shame" as shame only works on narcissists who are desperate for public approval (which means you're telling on yourself).
What beats me is WHY YYYY are people still banking with Chase? What more proof is needed . Seriously shady on so many levels.
Thank you! I love seeing people help people. Yo ! Foreal really makes me angry when big business does nothing until you call the news
So not one person thought to close out the “do you want to do something else” at ATM window when they make a withdrawal? Insane.
oh im sure dozens DID. they just got the handful of ppl that didnt.
Some banks, not Chase apparently, will make you a re-enter your pin to continue to make transactions. Chase sucks.
@@thefox47545 I’m baffled by this because I’m a chase customer and if I say I want another transaction it asks for the PIN again. Lol, I came scouring the comments to find anyone else mentioning that. You’re the only one I found so far.
@@TheGuyATX the video mentions several time that the scammer figured out that the system specifically doesn't do that for tap to pay. Therefore, he clogged the card reader and forced the tap only option. He just temporarily exploited a software bug for the few people that were accustomed to having the system log you out.
@Aluzky Thank you for educating me.
The ATM is literally at a bank and none of the employees could have just verify glue was stuck in the card reader and just place that machine in " Out of Sevuce " until someone removes the glue? But decided not to do anything. 🤦🏽
They need to fix their ATMs. Thieves shouldn't be able to steal people's money with glue. Banks won't take responsibility - until it's their money.
They don't regularly check or clean their machines?
There are atms that are not "at" banks.
They can view the camera footage and see he made a withdrawal and walked away this is why a chase will never get my money! Insane
That’s why you don’t leave the ATM until you’re fully logged out.
Exactly all these clowns saying this dude made a better investigation than police or chase although correct to certain extent. How don’t they realize that there is a pop up at the end of the transaction. Quite frankly i always double check and hit the cancel button on the pinpad to make sure
@@CholoKiD92 yeah but when you insert your card once you do anything like check your balance or get money out if you say yes you want something else it makes you re-enter your pin or reinsert the card so it’s not possible for someone to drain your account. That’s the whole problem, people are assuming it works the same way inserting your card does, because there’s no reason it shouldn’t. You can’t blame them for not realizing the bank would fail to put basic security measures in place. People are forgetful and absent minded at times, those little fail safes like asking someone to re-enter their pin are so easy to implement and obviously save people all the time who are inserting their cards.
As someone whos in tech for banking, The bank should automatically re ask for the code again after each transaction. Boa does this. So yes, That's a failure on thier part as well. Fraud is fraud and is covered by an FDIC bank so it will fall on them regardless.
exactly, i wait until it says do you need anything else and everything closes. there is always a weirdo by the outside atms. i go inside. thieves figure there is less human surveillance there.
@@007Nameless yes i bank with bank of america.
Chase really shows a disgusting side with this. Completely unacceptable! Thank you 7 on your side for helping these people who were twice victimized. Once by a dirtbag and again by the dirtbag bank.
Preach it, then they will just close your account with no reason whatsoever.
Yes fully agreed
Victimized twice? For all we know, that victim could've intentionally left the transaction open so a friend could withdraw money and then ask Chase for a refund.
you are a mor on
@@tsampson1632 All Chase had to do was review the camera footage. They chose not to and to tell the victim to F off. Chase enabled the theif and punished the victim (their customer). Greed.
If the ATM's card reader does not work, I refuse to use the unit. I absolutely will not tap.
Hey, Melissa. I love your channel! I agree with you on the ending of Mark. I've watched most or all of Mike Winger's take, but your summary here is even more helpful to me because you summarized important points so nicely! 🙂👍
It sounds like they have a horrible customer service. ATMs outside the banks have cameras right in front of your face. They could have started investigating with that.
they wouldnt have to start an investigation at all if the customer wasnt so stupid...who leaves before the transaction is complete? thats just fkn stupid..
The guy stated the bank needed a subpoena (court order) to review the footage. The bank could not have started an investigation without that subpoena. It makes no sense what-so-ever that the bank needed a subpoena to review their own camera footage.
@@AntiMasonic93 "Need" in this case means they're claiming it's their own policy, not a legal issue.
I doubt the bank truly investigates anything that might cost them money, unless they are forced to.
You are correct.
Which is pretty much what we see right here
Yes Todd, that is what this video is about, smh.
they shouldnt have anyways, that was his own fault
Exactly specially that it makes them lose money because they won't get back the money from the scammer but draining your bank account an pretending it's you fault is the best option to them. On top of it they are on the stock market which make it worst and it they ever fail will bail them out.
This is exactly why I use a Credit Union. Most big banks treat their customers like trash so why do business with them?
shows how much Chase cares about their customers
Shame on Chase for not standing up for it's customers and not even reviewing their own camera footage. I'm glad I closed all my accounts with them years ago.
Chase, Wells Fargo, and Bank of America all have bad reps
I'm closing mine after this video
@@Priva_C good for you private, you should be able to get better rates and service at a local credit union.
Yes everyone should close their account and punish them by them losing business. These too big to fail banks should all go bankrupt.
For me it’s BofA
Chase is the same bank that was on the news recently for refusing to reimburse a woman who lost her life savings due to a scam (a scam that could have been avoided had Chase had better security measures).
The fact he just loosely hanging around the ATM should raise suspicion. What normal person does that? Thankful he got his money back even though he had to do his own investigative work!
Perfect example of why we need street justice sometimes.. legal justice doesn’t always cut it…
Facts
Thank you!!! As soon as he got his a@* beat bet he wouldn't have come back to scam.
Perfect example that companies and police are not here to help us
More than an a$$ beating. How about removing four fingers the first time around.
I hope you aren't some hypocrite white saying that or any other white jerking ethnicity not black lmao.
Sick and disgusting for refusing to investigate the claim. This bank should be investigated, imo.
That was my first thought…WHY WOULDNT THEY JUST CHECK THE TAPES?! God bless you sir for looking into this for ppl..i couldnt imagine how frustrating that must have been!
This is why I really take my time to close my transaction to a point where I would see a 'thank you' message or an ad on the screen before I leave the ATM.
It is unfortunate that a customer has to go this length just to prove a theft is taking place at the ATM before they are taken seriously.
I'm suprised that they don't make the client re-enter the pin, even though he finished one transaction. ATMs usually do that as a safeguard to someone leaving too early. That would solve the problem
@MCcookiebreath I was thinking the same. Definitely unfortunate considering it stays open specifically due to having tapped, but paranoia can be clutch in the modern day I guess 😅
You should be doing that regardless. Whether someone is trying to steal from you or not. That’s very irresponsible to leave without making sure everything is secure. I always make sure to get a physical receipt at any atm.
@MCcookiebreath Exactly
@@angelascencio5685 the chase banks in the east bay that I’ve visited all make you re-enter your pin. I thought all of them were like that
It's great that these investigative news teams are able to help people get their money back but it should never have to come to that.
The way banks are collapsing these days, Chase handled this super carelessly.
This is infuriating. Those victims should picket out front of the bank.
If someone leaves their keys in a car and it gets stolen, is it the fault of the auto maker?
@
This is disgraceful on the part of chase. I’m glad he brought the medias attention to this story and all these people were able to get their money back.
Over the years Ive had multiple experiences where someone walked away from atm, and left that active window opened.... Feels good to be honest and let them know so they can return and close the transaction window. Ive even ran a card back to someone. Banks seriously need to fix this bug, i dont mind punching in my pin multiple times if it adds a level of security, but im usually not in a rush.
There should be a follow up on the bank rep that said they couldn't check video without a subpoena. The fact this was happening regularly at the exact same location and the bank didn't take steps to protect it's customers, is worth investigating. Sounds like someone in charge could have been in on the scam.
This is why companies now hide their customer service behind multiple levels of bureaucracy and foreign call centers. No one can be identified for bad behavior that is designed into the system. This should be a minimum million dollar fine to the branch, but our weak sauce government and consumer protection enforcement won’t do jack about it.
It's more likely that the companies policy is to deny anything was their fault, and to avoid investigating it, because that costs them money. Money to do the investigation, money to pay back all the stolen funds, money to fix the problem, and money for the lawyers to defend against, potential, lawsuits. Where as it costs them nothing to deny any claim and hope the victims give up and go away.
I agree something stinks I smell a rat.
Chase bank is evil.
its not the rep, its the banks policy
Why would you walk away from a banking transaction without logging out of your account?
In this particular scenario most of the customers were card using customers. The way the card transaction works on these machines is as soon as you get the money the transaction is done no delay. (Scammer blocks the use of the card) When you use TAP which most of these customers weren't TAP users and were unaware that the TAP option doesn't end the transaction immediately after the money is taken. It does the prompt do you want to make another transaction. Which with the card those people have never gotten that prompt. The biggest failure though is CHASE's ATM not asking for the PIN again when attempting to make an additional transaction. I have or have had accounts with 7 of the top 10 banks currently and basically everyone else asks for the pin again.
Because of how tap is used for payment where you tap and off you go. People bring that mentality to Chase' ATM and it screws them over. Once a transaction has been made via the tap, the ATM should exit any the customer's account and prevent further transactions until another tap has been made.
They weren't aware. I told my Sig. Other to make sure to be careful when tapping your card at the ATM even though he doesn't use Chase. I wonder if this is happening at any other banks
@@Neog2 You never used chase so stop speaking on it. They ask you for both tap or insert
we need more people like you
This is just stupid on the victims’ parts. Even when I actually put my card in, I always wait until I get the little auditory signal and the screen returns to its original display before I walk away.
It is also sad and pathetic that the bank does not want to own up to their response ability to their customers until something like this happens and a customer does the work of finding the security fault .
@Aluzky u sound like the scammer lmfao
Solid story to let people know they should never bank with Chase.
Bank of America did the same to me
Bingo. JPMORGAN CHASE are a criminal institution, on many levels, along with BofA.
Go with a CREDIT UNION BANK, instead!!!
No the idiots should close out their transactions before walking away. Customer negligence shouldn't be covered under insurance.
@@mef12727 That's the thing other banks ATM's automatically close the transaction after a withdraw and have anti theft protection in them, chase doesn't do that which makes there machines obsolete and unprotected and gives scammers the ability to steal peoples hard earned money.
@@fintherebel5000 obsolete and unprotected? Your probably one of the negligent ppl too.
Every bank ATM, including chase, asks you point blank "need another transaction?" If you press ,no, the transaction closes and you get your receipt. Simple. Nothing obsolete or unprotected about that.
If you just walk away without confirming, then that's on you.
It's like locking your car in a public place but leave all your windows rolled down and then blame the manufacturer of the vehicle for being obsolete if someone breaks in and steals your belongings.
Great Video and thank you Michael !
Why did they have to go that far as to taking it to the news in order for the bank to “look into it” get out of here.
Man….I’m sorry that happened to those folks. But who DA HECK walks OFF without making sure EVERYTHING IS DONE??!!!! I don’t even pull away from my car until the screen goes BACK to the beginning “Welcome to Chase”.
This
Well considering it sounds like he usually uses his card with the atm and knows that using the card method it auto closes from your account after a transaction is made. Why do they have a different system in place when you use the tap method for?
Kellye Huff...BINGO!!! I do the same. Stay vigilant to the last prompt or screen. It's not rocket science! 🤨
@@simpleplan100687 I truly don’t understand why everyone is conveniently glossing over this obvious fact. You are not able to do this when you insert your card so why would people assume you could do it with the tap feature? This is an egregious lack of security on part of the bank, not the customer’s fault.
@@simpleplan100687 I imagine it's because when you use tap, you don't have to pull your card out when you're done. Instead you have to confirm that you're done. The problem is that people are used to walking away after the transaction before making sure it goes back to the homescreen.
Chase definitely needs to be investigated.
Those dollars meant the world to that fellow. Not everyone in this country is rich.
Banks are never investigated. They're friends with the "elite."
Exactly. And not everyone in this country makes the salary of a Chase CFO or executive, who likely give zero effs about us peasants
If that money meant the world to that fellow, he wouldn't be so stupid to just walk away before the transaction is complete & signs him out
you arent deep at all
I have anxiety with atms so i stay a little longer to make sure info has been removed
Great reporting. this case made my blood boil
❤BRAVO actual journalism..not presstitution❤
Thank you! No one listens unless you have this kind of power behind you. I'm so glad you are there to help the community ❤
@Aluzky mfers have the right to get their money back after being scammed even if they are stupid af 😂
Can't feel bad for a culture that allows criminals to go unpunished. San Francisco voters continually vote for politicians who allow criminals, drug addicts and the mentally ill to go without the institutional care they need.
Chase job is to tell it is your mistake so they don't lose money. No matter right or wrong. Escalate to media is the right approach
It's obvious why Chase took this approach - the fear of an avalanche of claims after this. Cat's out of the bag now...
Why would you ever leave the atm machine without seeing it go back to the welcome screen? Or let anyone close enough to give you advice while withdrawing. As brave as everyone is online surely I’m missing something….
No proof? The ATM doesn't have photos of the same guy withdrawing money from dozens of other people's accounts? Give me a break
I’m in Southern California now, but I still watch the 7 on your side segments. Thank you for providing this to citizens for so many years!!
This has been going on for a while.
I guess I'm the only person left who actually stands there and waits until the transaction is completely closed out.
Common sense ain’t common 😂
I am quite surprised on how many people don't close out their transaction. When finished, I have always stood there and waited for the screen to say "Please insert card to start transaction" It only takes a few seconds. It's just common sense. Also who uses the ATM when there is a person just standing there, obvious red flag.
Saying “Machine” after saying “ATM” is as big of a crime.
This story is extremely troubling on multiple levels. I worked in Electronic Banking for ten years. Major banks have an entire department, located at the administrative offices, solely dedicated to resolving transaction disputes. When a customer disputes for any reason, they should be immediately directed to this department so a full investigation can take place. In other words, it would never be handled only at the branch level, or only with one individual bank employee. If these customers weren't directed to do that, that's problem number one. Second, if they all DID deal only with the branch, my first thought is branch personnel are in on the scam. During my time in EB, we regularly pulled camera footage to resolve claims. The cameras belong to us, OF COURSE we can pull the footage! Whoever told these customers that only the police can obtain that footage is either completely incompetent, or up to no good. My bet is on the latter.
@@leegrande8226 I'm guessing you've never worked at a bank, at least not a branch in an extremely busy location (i.e downtown SF, etc). It's more than possible for suspicious activity to go on outside and not be noticed. ESPECIALLY in these days of Covid skeleton crews, where everyone's barely keeping up with their basic work. And even if there were personnel expected to keep an eye out, those could be the very staff who are in on the scam. The guy outside is allowed to do his part uninterrupted, and splits the proceeds with branch people. In my years in banking, we were told of several elaborate theft/con schemes, involving multiple branch staff - yes even including managers. The most suspicious detail to me is if the customers were not told to file what's called a "Reg E claim" with the main Cust Service line. Because that claim would generate a full scale investigation, which would include any shenanigans happening within the bank itself. Somebody didn't want that to happen - now who could that be. Certainly not the customers.