Pilots FIGHTING in the cockpit - Mentour Pilot explains
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- Опубликовано: 20 сен 2018
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Pilots are people like everyone else, people can get angry and frustrated and sometimes fights brakes out.
In the cockpit of an aircraft it is CRUCIAL that conflict can be resolved before they turn into actual fights. Today I will be talking to you about how this is achieved and I will also show some examples of where it wasn't resolved correctly.
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Smithsonian Channel
• Video
Times Now
• Jet Airways Pilot Slap...
Making Viral
• Airline Captain Curses...
Univision Noticias
• Revelan las últimas pa...
A friend of mine was responsible for planning the crews for Austrian Airlines for a very long time.There were lists of crew members who were never scheduled together because they could not stand each other.
I’m not a pilot, ar planning to be a pilot, but what you have discussed today should be taught in all professions and work places. 👍🏼
Thank you!
It is in fact taught in many professions. As a Merchant Marine, we have the same training. It covers much more than conflict resolution, and extends to the whole voyage plan. While it's not stated, I feel that the same pattern is what was referred to.
ClipperDays that doesn’t surprise me in the least, and I would expect it has a navel history to it as well. I also expect it would be found in policing, medicine, and any profession that work closely with each other.
Actually in my company we have similar discussions and presentations to avoid conflicts from affecting our work. I work in software engineering.
Ron Gaul I was in a conflict recently. He never said "I'm not happy." He just said "Captain!"
I said "What?"
He said Captain!"
I said "What?!?"
He said "Captain!"
I said "WHAT?!?"
He said "Captain!"
I said "WHAT YOU WANT?!?!?!"
So you can say pilots should take the flight option when it comes to fight or flight.
Hahaha! Yes
Strongest will fly.
Bahahaha
That's exactly what I would've done. Once we exit the runway then head to the ramp and the APU and engines get shutdown, i would've kicked the flight instructor's ass or do something to that ahole then file a report on his ass and never to assign that bastard to train me ever again. All of my flight instructors that i had were cool with me. Heck, i even got blamed for 2 things that weren't even my fault when we were taxiing and taking off when he thought that I didn't retract the flaps when I did and had to return to the airport due to faulty on the flaps.
Lmao
You are so intelligent and articulate, it's a pleasure to listen to you. The complexity of everything you have to deal with and the level of responsibility you have is enormous. Thanks for sharing all your experience.
I can totally relate to this as a truck driver with a co-driver. You’re stuck in a small space no larger than a cockpit with the same person for 5 days a week and it can get very annoying
For me, it's solo, or no-go.
@@alkh3myst I’ve wondered about how I would feel about that myself and I don’t think I’d like the confined space. It’s seriously confined in there and I’m not fond of confined spaces.
It seems that conflict avoidance is at the heart of CRM. Ideally conflicts are avoided by consensus management of situations, except in the case of dire emergencies that threaten disaster, like sudden control failure just after rotate. Kudos to pilots who respect their cockpit mates and are always attuned to good communication both ways. Thank you for the subject.
Thank you!
@@MentourPilot this reminded me of WWE plane ride from hell when wrestlers fought on plane and other wrestlers sexually harassed the flight attendants
@@SychoSam I'm sure that was scripted as well😜
I was on placement in a pharmacy and in the morning I managed to observe a team meeting. And one of the first things the manager covered was workplace bullying amongst the pharmacists and pharmacy technicians, and being passive aggressive, ignoring people you don’t like etc. I was genuinely surprised and haven’t seen anything like it since high school.
There is a term in gaming we have called being "tilted" where someone on your team can say something and even if you don't respond it can affect your mental state if it upsets you and your performance starts to suffer. It's very dangerous if this happens to a pilot
From old-school "Pinball"... Early games WERE capable of being effected by whacking and shaking the machine, thus nudging the balls in their course... AND for a while it was considered a part of the controls. Scores rocketed upward...
Then between the abuses that players would unleash upon the machines AND the idea that not everyone believed in physically shaking a pinball machine to get higher scores and avoid losing balls/turns, the manufacturers started developing weighted switches in the lower mechanics to determine when the machine was being "cheated"... Some machines wouldn't allow much movement at all, and others could be calibrated to withstand some bumping and nudging. If the weights were knocked far enough off their center, the machine went into "Tilt" mode, flashing a sign on the scoreboard somewhere to that effect, and shutting down all traps and flippers to drop the active ball(s) and lose that player the turn.
Since then, the term "Gone Tilt" or "Being Tilted" meaning a more or less complete shutdown of function has spread throughout society... I'm kind of glad it's persisted...
In fact, in the very earliest machines, there were NO FLIPPERS, and tilting was THE ONLY control one had upon launching the ball. These were particularly primitive and all points were scored by bouncing the active ball(s) against the various pins equating to gained points for the turn of play...{thus the term "Pin-Ball"}... This is where controversy about the whole "Tilt" function got its roots, since the oldest school of players (back in the day, remember) could still remember that tilting the damn table was the ONLY way to play and score at all... They felt "cheated" by the companies installing those weights and switches... AND of course, as many old controversies go, they went round and round with the manufacturers over the appropriate "rules" of engagement where it came to pinball...
Okay, sorry for the length, and I have NO IDEA where this connects to piloting and conflict resolution, either... I just hope you (whoever reads this f**kin' thing) enjoys the dubious history and maybe even gets a giggle out of it (or me for knowing this stuff)... At least, NOT all the history I know has to do with war, malice, violence, incest, torture, and the generally most morbid parts of our ancestry... I guess? ;o)
@@gnarthdarkanen7464 Pretty interesting. Already knew a bit about the origins of tilt, mostly because my dad used to have "pro pinball timeshock" on his pc and with spacebar you could "shake" the machine a little bit. But if you did it too often, it also displayed the tilt warning and disabled all controls until the ball was lost. But I never had such an in-depth explanation of what tilting means, and since english isn't my native language I also never really managed to make the connection between the word and its meaning.
@@HippieInHeart Thanks... AND thank YOU for reading. There's even some legend that the original pinball games were for gambling... and this had something to do with pinball even being outlawed in some cities for a time... BUT I don't know how reliable all that information is. I've actually helped restore and repair a few older machines over the years, and talking to older folks in the business got me some of the knowledge... and a few chances to actually see some of the original pinball game tables. ;o)
@@gnarthdarkanen7464 Great post, very interesting 👍
When I watch your videos I always think that it is amazing how this industry evolved and how every aspect is regulated to provide safety. And then I think of all the surgeons still working on human beings after a 20 h shift. This is so crazy...
At least surgeons don't operate on 200 people at a time.
Even if you are student and an instructor starts going down the verbal just call sterile cockpit. I had to do it with an instructor at a major school cuz he decided to go down that road on final. He was told we will deal with this on the ground. Safer to have a disagreement on the ground than in the air. Even in a school don’t allow someone’s ego to push you into an unsafe situation.
The person (Calloway) doing the violence in the Fedex 705 case was a jump seater not a flight crew member. He was scheduled to be the engineer (or was it 1st officer) on that flight. There were 4 people on board. The normal 3 crew and the one jump seater. Calloway is currently serving 2 consecutive life sentances in federal prison without parole.
Calloway was facing dismissal for lying about flight hours and was most certainly NOT scheduled to crew to the flight. He was simply a non-revenue passenger, called "deadheads" when they're employees of the carrier. His acts of violence were a premeditated attempt at murder-suicide and presumably insurance fraud to benefit his family. The latter allegation was never pursued in court, but his financial records are quite damning.
He was actually deadheading the flight and was the one sitting on the jump seat, since Fedex offered that as a benefit to their employees. Calloway was a Fedex Pilot at the time, and they speculate that he did this due to the fact that he had just been recently divorced, was having financial troubles, and because he had lied about and overinflated his previous flying experience in the Navy it was very likely that he was going to be fired.
That was a crazy situation! The crew did a great job of mitigating the situation. If I remember properly none of these pilots fly anymore. If I am wrong, please let me know.
"keep it in the center line you muathefokker" lol XD XD
I recall a check flight off JQF where a instructor was giving a check ride to a already light twin-qualified pilot in the left seat. The flight was for insurance rental clearance - not training. It was a short flight with the usual maneuvers and a few landings. All was well until they were returning. At 10k altitude, the left engine quit. The two pilots proceeded to argue among themselves as to what to do and who had command. During the 15 minute argument, they passed directly over at least THREE very suitable airports that they could have diverted to. The check instructor didn't want to land where he thought it would be a difficult maintenance issue off home-field. Then the right engine quit and they still argued - all the way down to a total loss of the aircraft and the death of the prospective renter. The young instructor was left blinded and partially disabled. The cause? Fuel exhaustion. I had flown with that instructor once before. Once had been enough for me but once was too much for the dead pilot.
I have zero interest in ever being a pilot but CRM is part of my daily working life in HST/ HRT & other HCE's and as a FF it was VERY interesting to see your take on this within the aviation industry. Very much appreciated your take on this subject specific to a flightdeck. I'm a long time sub by now but listening to you vocalising the, important, differences on personal conflict issues as opposed to operational issues was great.
Great to hear! Thank you and I’m glad you liked it.
Working under "fairly stressful " circumstances? That's quite an understatement
Lol your dog's positions on that sofa are really funny 😂
Just hanging around...
It's a good combination when you have that kind of professionalism, but also call things what they are, and identify assholes as assholes. Sometimes people don't leave you any other explanation. They just have a problem, despite your best attempts to resolve it, and that's all. :)
Yep, unfortunately that’s the truth.
Ryan Provonsha , you must know my brothers!😉
True, but there is real psychological danger in the workplace where a superior treats inferiors very badly, especially where there's constant bullying, insults and sometimes sexual abuse. :(
Dog is like: "I know those humans do strange things... but talking to a small box with a round Glas thing on it that seems to be more importaint than I am?'
But I have to say that your job as a pilot shows, as you don't let the dog take your attention and keep on talking.
Very interesting topic - I know it's a long time ago now, but the BEA Trident disaster was another great example of conflict and tension in the cockpit - sadly no CVR so we'll never know exactly what was going on, but it's thought that the junior officers felt unable to speak up about the leading edge flaps being retracted, because of the overbearing and domineering personality of the captain.
Excelente explicación de CRM, muchas gracias!
Another Great video! Thanks Mentour !
When it comes to personal relations, it is not your duty to change your colleague's behavior if he/she doesn't understand in straight feedback once. People are different and some get along better than others. It is a fact of life and holds true in all professions.
A friend of mine flying in the MENA region had similar issue on his flight to Georgia. The Captain he flew with that day had few personal and professional issues with him which raised an argument in the cockpit leading him to take a few disruptive actions.
As you mentioned the ways to deal with the situations and conflicts that arise "bite your tongue and wait till on ground" seems the best option here. Also DFDR event marker could be used to refer back incase.( just how my friend handled it). If gets out of hand take controls and report. Sounds easy but not at FL340.
Nothing to worry if you have yours facts straight before jumping onto such 'assholes' as you called them..xD No point in Arguing with such people.
Thanks to the birth of CRM but why hasn't it become mandatory for all the crew members(referring to pilots who have trained before the CRM era) around the globe in this type of profession?
Very interesting. This is also useful in any other working environment, too. Thanks again for the video!!
I notice now that when one of the pilots leaves the cockpit, a flight attendant will go in until he comes back. I imagine that is one of the results of that Germanwings flight
Yes, ALWAYS speak up your opinion!
I'm quoting from memory:
Van Zanten: -Let's go!
Co-pilot: -They say we should wait...
Van Zanten:- Yeah... and starts the takeoff, causing the worst disaster in the civil aviation: KLM Flight 4805 and Pan AM 1736.
Co-pilot: -They say we should wait... Actually the Co-pilot said : But we don't have clearance yet.
You are very professional and I appreciate that. It’s a lesson for anybody in any profession. I would not fly on certain airlines in certain countries for CRM reasons.
I found this very interesting as I never thought of this possibility happening. I also like the way you explain things clearly so non aviation viewers can follow. I've only flown once that was in 1972 with British Caledonian to France, I was 14 and got caught up in the glamour, the tartan uniforms were gorgeous. Ps love your dog who was so good while you were speaking.
Excellent! You can apply this aproaches in personal conflicts on every order of life...
👍
This goes for many of his other videos, too, which is why I love them even more! :)
Dog was like "bla bla bla....booooring!" !! Thanks for another interesting video :-)
I had asked a question about the German Airwings Flight 9525 - I am glad to have found a video where you have mentioned this terrible tragedy.I really hope they keep the enforcement of 2 people in the cockpit at all times that was made because of this incident.
I don't think it would work much. The other person in the cockpit might be a woman - easy to put out of combat - or a smaller person, or the pilot who wants to commit suicide can have with him a small knife or anything that he can use as a weapon, hit by surprise the First Officer during the flight, close the door etc. The problem is that if the pilot wants to die and kill the entire plane, he can always do it IF the cabin can be locked, and with ease. The reason why the Germanwings pilot managed to destroy the plane is not that he was left alone in the cockpit, but that he could lock himself in. The onlyway to avoid this is to test pilots for depression and other mental illnesses, I'm afraid.
Oh, I had a vague memory of learning about that and I was kind of hoping it didn’t actually happen. How terrible.
@@uffa00001 Coming back to this much more educated about aviation, yeah I don’t know if it will make a difference. There is little space and ample opportunity to ambush your poor copilot and breaking the controls.
I love all your videos, but this was one of the most informative ones.
Im a nautical navigator, I enjoy following your channel since much of the things you talk about can relate to my field of work too. CRM or BRM as we call it is important.
I found this video very interesting and informative. I like how this can be applied to any workplace situation, not just on the flight deck.
Yes! I’m happy you liked it!
I've been watching many of your vids for a while now, but only just noticed the Port and Starboard cushions on your setee, nice 👍🏼.
Puppy wanted to be on the Video ;)
Yeah I saw the puppy
Its sleep again like previous clip.
NICOCRAFT hello
Your videos are all very informative and I enjoy all yor videos.
i think this is great advice not just for pilots in an argument, but for people in general.... always try to keep it professional and with common courtesy. thank you!
Thanks for covering such an important topic, the video that you inserted showing the Pilot rage in my native language and I pray that it never happens again. There was another incident when the whole aircraft was crashed into mountain from tge Air Blue airline. The reports said that the captain never listened to the FO that he is going in terrain, more than 100 souls perished only because of the Captain's fault.
I remember that happening. The Captain spent the early part of the flight belittling the FO and then crashed the aircraft. Such pilots genuinely are out there I’m afraid.
You always come up with very interesting subjects ! Thanx for the video. PS: Perfectly explained, like always !!
Thank you! Glad you liked it.
Fantastic as always! All the best from Brazil.
the jet airways bait in the thumbnail XD
Well, they have kind of earned it unfortunately.
Yea and ironically I wanted to be a Jet Airways pilot XD
I love flights ..... I learn lot of things about aviation from you Sir... Thank you
This is applicable in every industry/profession! Thank you for this video
So glad to see you did this one!
sorry that sometimes I forget to like your fantastic videos. I always share them on facebook with more than 3000 friends. I love your channel! You are doing a great job!
Thank you! Love how you explain things!
very serious,, but, thank you. information which is useful in everyday life
I got distracted laughing at the dog looking like it was trying to sleep sitting on a cushion while draped over the back of the sofa.
Love the new intro! Also, awesome video! Keep it up
It is the saddest video I listened on this channel :-(
Thanks Mentour Pilot, I wish your flights will be absolutely fantastic!
love you and really enjoying every single second from your videos and all the positive energy you are
giving us and i hope to talk with you face to face
Nice topic taken Mentour
Lovein it
Good example was the crash of Alitalia 404. F/O called for a go around, and was largely ignored by the captain. Airplane crashed into terrain on final killing, I believe all, onboard.
Good points for any work environment.
One of the best videos! Congrats
Love these videos !!
Thank you for all the good videos
That cute doggo in the background could probably fly a plane given the amount of information he/she has heard by now! :D Great video! :)
I just LOVE the puppy!
Off topic, but that is a doggy who is both waiting for mummy to come home, and is so used to daddy talking to himself by now.
Petter said the A-word!!!! O: wasnt ready for this on such a wholesome channel! XD
Another great interesting video Mentour, i hope you always have a fight free flight my friend, have a good weekend!
this helps me a lot thanks mentour pilot
Really difficult subject; you did a good job with it.
Very cool and enlightening podcast. Recently saw vid production on this very subject. Acceptance was somewhat controversial and percentage wise unacceptable. I commend your presentation as well as your impeccable perception.
Had to watch this one twice as I just stared at the dog the first time and heard nothing you said 😂😂😂
Cute little dog. A good cure after arriving at home from a stressful day.
Nice video. Very informative and interesting captain, continue the same way..
3k subs in less than a day!? You're killing it!!
Introduce your puppy...... he wants to play!! Bye puppy..... come back!!!
Becky Shock yea, he’s so cute!
Watch the previous video! Haha
Right-seater; obviously no disagreement here.
Makes me nervous. If the cute pup ignores him, why should we pay attention?
I know, such a cute dog :)
Very good of you
What a subject xD exellent video!!!
I really like you channel, very nice, I am not a pilot but its informative and I really like the Aircraft investigation series too.
Coming in late to express appreciation as a non-pilot for how you talked about dealing with a racist or abusive copilot. There's a huge difference between being powerless and being strategic - between being unable to respond and deliberately deciding, "it's not safe to do this now, but I know when it *will* be safe and I will do it then". I think there's a lot of situations outside the cockpit also where knowing that can help a person.
Mentour Pilot, to help people really get some insight into CRM, could you do a video on the Tenerife disaster of years ago, because this accident was a real turning point to develop CRM. It was such a defining moment in aviation history. Love your channel, great information as always.
Hej kapten, dina videoklipp är väldigt bra!
Tack
Good advice for any profession.
7:50 cuteness level over 9000
Great video.☺️
Spot on 👍😃
Always far more interesting details covered in the topic than I could have imagined. Thanks!
I think there was an accident in Air Crash Investigations where the main problem was that the FO didn't dare to contradict the captain.
Yes, I remember. Also several cases where the captain simply didn't communicate with the rest of the crew.
I remember that one. It still is the worst airline disaster in history. KLM Flight 4805 at Tenerife.
No one should be fighting in the cockpit, remember it’s our duty to make sure everyone gets from A to B in a safe, manner way, nice to see you touch on this topic, happy early birthday Petter
RS Aviation did you do physics in A level ?
RS Aviation Fighting in any work environment is unprofessional and wrong.
Not a pilot but im binging your content. 🤣Really interesting stuff to learn and in fact makes my wife who doesnt like flying at all feel safer and more at ease with flying. Easy to watch and listen to. Keep up the great work sir.😎
Hey Mentour , can you please do a podcast for aviation enthusiast like me, explaining how Visual approaches and landings are performed .
"You not happy with me, bro?? Let's land the plane and settle this once and for all behind the hangar!"
Cabin crew: fist fight!!!!! Get your IPhone ready and put it on social media!!!! We will get so many likes!!!
omg.. you have Nav Pillows !! Made my day XD
I downloaded and installed the Mentour App. Thanks
I am fantastic thanks pilot dude. Lifes good cause I'm alive!! But thanks for the affirmation. Live your vids!!
Hahaha i love this dog, so funny i had to watched that again cause first time i was focused on him :)
I love the new intro!
Another great vid, definitely some new information that I didn’t know before.
Excellent! I’m happy to hear that!
Mentour Pilot also, have you ever had any experiences of this? Small or Big?
@Mentour please also mention your video on CRM in video description, just for the sake of completeness. Great Video, as always. Best
Thanks!
That's why a proper, professional psychological and medical assessment of the pilots as well as control of what they ingest (whether alcohol or other substances) must be always present.
These tips are not only applied in cockpit also outside weather you’re in school or Social conflict
FedEx 705 is an incredible story I'd love a video about that
This is my new favourite channel... just saying 😊
Make your puppy your co-pilot!!!
It would be safer than having a female co-pilot who is likely to breakdown and cry when you look her straight in the eyes and then allege sexual harassment.
@Roger Roger How sexist can you be?
In Australia rather than compete against all available applicants, females are looking for special privileges(quotas, female only intakes) in gaining employment mostly in high status careers. Now how's that for full on sexism my soy boy mate? In case you've just come out from under a rock there is a high level of allegations of sexual harassment and bullying in the workplace.
He'd poop in the seat and you'd have to report him. After looking him in the eyes and saying "I'm not happy with what you're doing", of course!
@@robbie9082 She will give a tight slap.😂
CASTLE DOUBLE MALT PURE MALT LAGER is a super underrated beer.. another awesome post, well noted. Thank you for sharing your brain, it is all good
Petta, sorry to correct you but the Jet Airways slapping incident involved two Captains; the male Captain was flying in the right-hand seat and the female Captain was the Commander. So, in terms of the command structure, the F.O. slapped the Commander, not the other way around as you stated.
Sometimes verbal or even physical intimidation can badly influence a junior pilot's effectiveness, leading to carelessness that eventually becomes fatal. e.g. Northwest Airlink Flight 5719
Or sometimes distrust and disagreements over critical flight decisions delay the realisation of impending disaster. e.g. Alitalia Flight 404.