Do THIS When Your Customer Wants "A Better Price" (Never Split The Difference)

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  • Опубликовано: 8 сен 2024
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    Founded and led by former lead FBI hostage negotiator, Chris Voss, the Black Swan Group has 10+ years of experience working with companies and individuals on taking their negotiation skills to the next level. Chris’ book, Never Split the Difference, is a Wall Street Journal bestseller and has sold over 2 million copies worldwide. Our expert team of coaches discuss everything from silence techniques to influential empathy.
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    Thanks for watching!

Комментарии • 26

  • @christopherbeddoe406
    @christopherbeddoe406 2 года назад +6

    Answer. We already built in a x percent discount because we value you as a customer.
    That is the best we can do.
    If we gave you any greater discount you would no longer be a customer you would be a charity case. 😉

  • @shuruyoshi
    @shuruyoshi 2 года назад +4

    Its treasure and diamond like this video or information that are rarely gets "fair attention"

    • @jarrettjb
      @jarrettjb 3 месяца назад

      That’s right.

  • @icysurfer1
    @icysurfer1 2 года назад

    Amazing how Brandon's voice is almost identical to Chris's. Love you guys.

  • @joesiewell
    @joesiewell 2 года назад

    I love your stuff, here is my issue though. The moment I here about procurement, I bounce, plain and simple. The world is not all about procurement and it seems to be a theme and for me I don’t get it. I definitely use mirroring and love it however. The first 1:08 was great though.

  • @sbmh2001
    @sbmh2001 2 года назад +3

    The great philosopher Mike Tyson?!

    • @myfakinusername
      @myfakinusername 2 года назад +2

      It was obviously a joke, that's a Mike Tyson quote so he intentionally called him a philosopher...Damn, if you miss that joke, how will you handle tough negotiations??

    • @sbmh2001
      @sbmh2001 2 года назад +1

      @@myfakinusername that was just a question. Chill dude! . how will YOU handle tough negotiations?

    • @iyioose4352
      @iyioose4352 Год назад

      ​@@myfakinusername😅

    • @user-px3je4ch3z
      @user-px3je4ch3z 3 месяца назад

      How will ANY of us handle tough negotiations!?!?? AHHHHH (jumps out window into a bush)

  • @MsDestinydiva
    @MsDestinydiva 2 года назад

    Wish I washed this on thurdsy but greatful I did 💕

  • @SArthur221
    @SArthur221 Год назад

    "Now that you mention it, do you think it would be a ridiculous idea to talk about raising out prices about 40 to 30 %?"

  • @You-are-right-but
    @You-are-right-but 2 года назад +1

    I really like Black Swan videos (funny acronym tho).
    Would it be possible to get this speaker a script to read from?
    It sounds like he is winging it.
    Thank you

  • @jacklazo9030
    @jacklazo9030 2 года назад +1

    I love your stuff. Can you please pick up the pace a bit? I didn't finish your video again because it's too slow.

  • @dianepuri870
    @dianepuri870 Год назад

    are you speaking at a live event ? 🐼

  • @FelixTheGhost
    @FelixTheGhost 2 года назад +2

    Please normalize the audio on your video snippets

  • @michellecoleman9762
    @michellecoleman9762 2 года назад

    I need your help! I am the only person that will do my job at my place of employment. No others from the outside will work with my administrator. NOBODY! I make 44 an hour now, want more like 50 and want to work from home 2 days a week. How do I do it?

    • @AnthonyCastelli
      @AnthonyCastelli 2 года назад +3

      go in with accusation audit ...then make the ask

  • @AnthonyCastelli
    @AnthonyCastelli 2 года назад +2

    You'd be even better if you'd get to the point sooner.

  • @geoffcarberry6211
    @geoffcarberry6211 2 года назад +2

    Nowhere near Swan quality.

    • @staymad6900
      @staymad6900 2 года назад +1

      At the risk of sounding completely ignorant on black swan content, what do you feel was missing?
      I have only recently discovered them so I’m obviously not as well versed on this topic as you are, but I personally found the content engaging.

    • @pitpride1220
      @pitpride1220 Год назад +1

      Disagree

  • @bkvalue
    @bkvalue 2 года назад +1

    You can tell Brandon is trying to wing it. Rich has the expertise. Brandon prob has no idea what procurement is beyond a word.