If the DMV accepted the registration with that vin, then 99.9% of owners out there would assume its not stolen. This is a known issue with DMVs not communicating with each other from different states.
Car is a Mustang, DMV runs vin, and the system says the vin belongs to a Mustang. What's to argue about?..... That you didn't research the vin in depth, that's entirely different.
@@domingofungFrom what I'm gathering the stolen Mustang had fake vins on the door and window because it states the cop ran a "true vin" and showed them that the actual vin was stolen. He's complaining about the inspection because those are not the only two places a vin is located. I think it's understandable though. No dealership is going to search the entire car for vin's like that.
or the buyer can be proactive and take a scan tool with him/her. A quick scan can tell you whether the VIN of the vehicle actually matches with the 1 on the windshield. Granted, digital VIN can also be modified but that required a bit of labor. I highly doubt that your run-of-the-mill thieves even know how or have access to equipment/software to spoof the VIN.
I'm not understanding why people are still purchasing cars from Carvana. The issues with Carvana have been widely reported over multiple news media outlets for years. Some states have even suspended Carvana's license to operate.
i got my car in 2021 from carvana and it was one of the easiest things ive ever had to deal with. picked up my old car at the same time as they dropped off the new one, never had to speak to anyone besides the delivery driver, or deal with a car salesman trying to scam me. not sure why it keeps happening else where
what's shady is them buying mostly totaled cars from auctions, doing the bare minimum to fix them and while they are being fix they are washing the titles. By the time a title comes back the car is repaired and listed on the site as CPO with no accidents. People buy salvaged auction cars all the time and they don't know it.
Probably from an auction. Caravana is nothing more than a used car lot. They buy cars from anywhere. You can go to any street car dealer with probably the same level of comfort as buying from that vending machine.
i buy cars for a dealer, the first thing we do is plug in our scanners to the OBD port and check that the VIN matches. you can fake VIN plates and stickers, but the computer never lies. the fact that a company like Carvana isn't doing this is mind boggling. I don't see Carvana lasting much longer, especially at the prices they are selling vehicles for. crazy
I USED TO WORK WITH A SMALL DEALER. We would receive new inventory either from the auto auction, trade ins, or wholesale through another dealer. We had a process. We first check to see if the VIN matches the paperwork. Then, we check VINs on the car in other places. If all is good, then we partnered with the detective bureau at the local PD, who were always happy to work with us and check the VIN against their two databases they use to check cars. We would also run a Carfax. We would find discrepancies once in awhile and we would just let the police handle it. The last thing we want is to sell a car that has issues like this. Carvana could have the same process. Hell, they could establish their own police department to do this with the money they have. They just choose not to. They make car dealers look bad.
They’re not a car dealer they’re a bank that sells cars. Look at their interests rates you’ll see why they are still in business. I sold my car to them. They tried to sell me a 35k car starting at 22% before I even put my credit in
I’ve been seeing news stories about Carvana selling stolen cars for years. If they didn’t fix the problem by now, I wouldn’t expect them to going forward.
The VIN is in the computer and stamped on other locations on the frame. When you plug the computer readout device in order to do your '150 point inspection', the VIN is displayed. I don't think they do 150 point inspection. I bet they do like a 10 point inspection. Does it have 4 wheels (doesn't matter if they have tread)? Check. Is there a hood and trunk lid? Check. Does it have all the doors? Check. Is it mostly the same color? Check. Is there an engine (running or not)? Check.
This needs to stop, the Government must drop the hammer on this company. This company should give free cars to the poor souls who had to go thru these stolen car inconveniences.
As soon as I saw the first commercial for Carvana years ago, I knew that I would never buy a car from them. Every car purchase is over priced, and removing price negotiation out of vehicle shopping is very bad for the consumer.
And the charges filed against carvana are what exactly? Possession of and selling of stolen property and intentionally destroying the vin numbers of the stolen cars. Sounds very cut and dry to me.
My advice, get an aftermarket alarm for your car. Almost all systems do not have shock, motion, and glass sensors and tracking. Also, it is worth it to get a kill switch put in a secret location. And they need to bring back the ability to remove the steering wheel.
They really do need to bring back the ability to remove the steering wheel, I totally agree with that. The only problem is what’s gonna happen with the airbag? Driver’s Side Airbags are mandatory on all new Class C Licensed vehicles, and have been for years now. Airbags are notoriously finicky, and have a tendency to go off if you try to remove them with power still going to the airbag. It’s to the point, that in order to remove the airbag, you need to disconnect the whole car battery, and wait 15 minutes to ensure there is no electric current left in the airbag. If they were to try and bring them back, with airbags as finicky as they are, I can see a lot of people getting airbags in the face if they try and remove the steering wheel with a quick release mechanism to avoid theft.
Carvona needs to start hooking up a Reader to each car they are willing to take in so they know from the start if it's a legit vin or fake and then reporting it, that would also slow down thefts from steeling cars as there wouldn't be as much of a market for them.
99.999% of people will only check the VIN displayed on the dash and the door jamb. 0.001% of people check the VIN in the ECM. Plus how do we know the ecm hadn't been swapped between this mustang and the other? The mustang in Texas might have sold its ECM to this guy. Another thing, VINS can also be rewritten aka changed by higher level car scanners.
Devastating??? Cancer is devastating. Seeing your child die is devastating. Finding out the car you spent a lot of time “detailing” is stolen - meh - not so much.
If someone sold you a stolen car, shouldn’t they get in trouble. If a corporation sold you a stolen shouldn’t the consequences be worse. Am I dumb for thinking this?
I'm a bit surprised that the VIN in the cars computers was not updated as well. My first thought was that someone had replaced the computer with one that was from a stolen car. However, if there's another car running around with that VIN then that's obviously not the case. Seems like the thieves cloned the title and cut a new set of number plates to apply to this vehicle.
I sold my Mustang to Carvana last year. They didn't even try to sell it. It went straight to auction. A Ford dealership 4 hours away bought it then sold it.
Carvana's 150 point inspection just means it was in their system for 150 minutes at some point. Anyone who buys a car from them is taking a huge chance. It's pretty obvious that they do no research into the vehicles they sell.
I had no idea the OBD read VINs. How long before thieves figure out how to reprogram that with the fake VIN? Dang, that looked like a nice Mustang, too.
As soon as they develop nuclear powered cars about 20,000 years from now, since the vin number is stored on a ROM chip, and rom means READ ONLY memory.
"Total devastation"? Nope. A minor annoyance at best. They'll get their money back, after driving the cars for a year for FREE. Total devastation is having your car stolen, and being forced to ride the bus to work the next morning.
“Customer experience is our top priority…..” It absolutely is not. Their priority is making as much money as possible. Any vehicle sales franchise that says otherwise is clearly lying. If their priorities were what they said they were, they’d never have sold a stolen car and they would have responded to the customer immediately when he brought up a discrepancy. They only responded when the media contacted them. Pretty shady shit.
Dealt with carvana once. Getting a car is easier than breathing. Getting the paperwork to register it before time runs out is nearly impossible. Never again.
@2:23…..she says the guy that bought the car from Carvana ‘really misses his Mustang’. What about the guy that the Mustang was stolen from??? Does he miss it? Or was it an insurance scam on the original owners’ part??
From what I'm gathering the stolen Mustang had fake vins on the door and window because it states the cop ran a "true vin" and showed them that the actual vin was stolen. He's complaining about the inspection because those are not the only two places a vin is located and that Carvana should have caught it. I think it's understandable though. No dealership is going to search the entire car for vin's like that.
He should be glad, my neighbor bought a car from them and over a year of waiting the car has yet to show up. Their support just keeps saying it is on its way.
Receipts, paper trail.. Carvana should be paid back in full.. detailing it is not worth anything.. parts and tires and other things is something they should be paid back
Carvana needs to be shutdown by the federal government.
They already kicked up there 10% to the big man
They need to go out of business like Vroom
@@Dizzymarvel I agree
Well now we have destroyed the smaller businesses in the industry caravans is terrible deal
@@Literallyarealhuman I can agree more
Gee who would have thought buying a car from a vending machine would be a bad idea
Bought a car from Carvana once. The vending machine was broken and all the cars were parked outside.
To be fair, the vending machine is pretty cool
@@AC-os1heonly when it works.
When it comes to paying that kind of money, I need to see, touch, and drive it before I hand over a cent!
You were probably conceived next to a vending machine.
"No Carvana response until we called,..." that says all I need to know.
If the DMV accepted the registration with that vin, then 99.9% of owners out there would assume its not stolen. This is a known issue with DMVs not communicating with each other from different states.
You expect a government facility to work properly 😂😂😂😂😂
Bwahahahahaha all it takes is running the VIN dumdum. You sound deranged.
Car is a Mustang, DMV runs vin, and the system says the vin belongs to a Mustang. What's to argue about?.....
That you didn't research the vin in depth, that's entirely different.
@@domingofungFrom what I'm gathering the stolen Mustang had fake vins on the door and window because it states the cop ran a "true vin" and showed them that the actual vin was stolen. He's complaining about the inspection because those are not the only two places a vin is located. I think it's understandable though. No dealership is going to search the entire car for vin's like that.
or the buyer can be proactive and take a scan tool with him/her. A quick scan can tell you whether the VIN of the vehicle actually matches with the 1 on the windshield. Granted, digital VIN can also be modified but that required a bit of labor. I highly doubt that your run-of-the-mill thieves even know how or have access to equipment/software to spoof the VIN.
I'm not understanding why people are still purchasing cars from Carvana. The issues with Carvana have been widely reported over multiple news media outlets for years. Some states have even suspended Carvana's license to operate.
Because Carvana has such good deals.
But, if it seems too good to be true, it is.
@@Timbrock1000 good deals?? Not at all, every car they sell is marked up significantly
credit score some of them won't qualify for the new car.
@@Peewyld
You're right about cars being marked up. That's true no matter where you go.
But Carvana tends to mark them up less than other dealers.
i got my car in 2021 from carvana and it was one of the easiest things ive ever had to deal with. picked up my old car at the same time as they dropped off the new one, never had to speak to anyone besides the delivery driver, or deal with a car salesman trying to scam me. not sure why it keeps happening else where
It looks like they need a 151 point inspection.
The 150 point inspection probably consists of looking at the car and blinking 150 times.
Sad that companies only respond when the news gets involved
They don’t want bad publicity but it’s too late already
@@TobyChannel Same with law enforcement
Ikr aren’t they always like this
Carvana has always seemed shady to me.
what's shady is them buying mostly totaled cars from auctions, doing the bare minimum to fix them and while they are being fix they are washing the titles. By the time a title comes back the car is repaired and listed on the site as CPO with no accidents. People buy salvaged auction cars all the time and they don't know it.
Cant trust them or Vroom
That's because they ARE shady, just like their founders, a pair of ex cons who did time for fraud!
Look at the owner. And his father.
Just remember, they didnt just sell a stolen car, they also had to buy the stolen car from somewhere 🤔
Probably from an auction. Caravana is nothing more than a used car lot. They buy cars from anywhere. You can go to any street car dealer with probably the same level of comfort as buying from that vending machine.
i buy cars for a dealer, the first thing we do is plug in our scanners to the OBD port and check that the VIN matches. you can fake VIN plates and stickers, but the computer never lies. the fact that a company like Carvana isn't doing this is mind boggling. I don't see Carvana lasting much longer, especially at the prices they are selling vehicles for. crazy
I USED TO WORK WITH A SMALL DEALER. We would receive new inventory either from the auto auction, trade ins, or wholesale through another dealer. We had a process. We first check to see if the VIN matches the paperwork. Then, we check VINs on the car in other places. If all is good, then we partnered with the detective bureau at the local PD, who were always happy to work with us and check the VIN against their two databases they use to check cars. We would also run a Carfax. We would find discrepancies once in awhile and we would just let the police handle it. The last thing we want is to sell a car that has issues like this. Carvana could have the same process. Hell, they could establish their own police department to do this with the money they have. They just choose not to. They make car dealers look bad.
They’re not a car dealer they’re a bank that sells cars. Look at their interests rates you’ll see why they are still in business. I sold my car to them. They tried to sell me a 35k car starting at 22% before I even put my credit in
I’ve been seeing news stories about Carvana selling stolen cars for years. If they didn’t fix the problem by now, I wouldn’t expect them to going forward.
Carvana sucks... stay far far away from them
He should buy the car back from the insurance company, that paid out the loss to the original customer.
He found such a good deal, it was quite the steal.😮😂
😂
Vin plates are easy to swap, pop rivets and super glue are cheap too.
The VIN is in the computer and stamped on other locations on the frame. When you plug the computer readout device in order to do your '150 point inspection', the VIN is displayed. I don't think they do 150 point inspection. I bet they do like a 10 point inspection. Does it have 4 wheels (doesn't matter if they have tread)? Check. Is there a hood and trunk lid? Check. Does it have all the doors? Check. Is it mostly the same color? Check. Is there an engine (running or not)? Check.
Where did the VIN plates come from, a totaled vehicle?
@melissasmeclean title car ss2773
My mom tried to buy a car from carvana once. Until she saw another car in another lot marked for 50% less.
is your mom available?
The guy that loaded it on the flatbed damaged the front spoiler! It’s astonishing a roll back operator would not be more careful!
This needs to stop, the Government must drop the hammer on this company. This company should give free cars to the poor souls who had to go thru these stolen car inconveniences.
I know what would happen if I was selling stolen cars....
If you can not find the car you really want, and if Carvana can’t they will go out and steal one for you. Now that’s real customer service
I guess this is why customers have had a hard time getting their titles from Caravana.
Sounds like carvana need to give these people a FREE RIDE !
THIS IS THE 3RD STORY I HAVE SEEN LAST 3 DAYS ABOUT CAVANA!
TWO OF THEM WERE CAMAROS AND NOW WE HAVE A MUSTANG
As soon as I saw the first commercial for Carvana years ago, I knew that I would never buy a car from them. Every car purchase is over priced, and removing price negotiation out of vehicle shopping is very bad for the consumer.
IT'S NOT JUST THESE 2 CARS! NATIONWIDE INCOMPETENCE & OUTRIGHT THEFT!
Caravan seems to never make their negligence right till the news make it right.
And the charges filed against carvana are what exactly?
Possession of and selling of stolen property and intentionally destroying the vin numbers of the stolen cars. Sounds very cut and dry to me.
Who says carvana did a vin swap?
😂 very unlikely
My advice, get an aftermarket alarm for your car. Almost all systems do not have shock, motion, and glass sensors and tracking. Also, it is worth it to get a kill switch put in a secret location. And they need to bring back the ability to remove the steering wheel.
They really do need to bring back the ability to remove the steering wheel, I totally agree with that. The only problem is what’s gonna happen with the airbag? Driver’s Side Airbags are mandatory on all new Class C Licensed vehicles, and have been for years now. Airbags are notoriously finicky, and have a tendency to go off if you try to remove them with power still going to the airbag. It’s to the point, that in order to remove the airbag, you need to disconnect the whole car battery, and wait 15 minutes to ensure there is no electric current left in the airbag. If they were to try and bring them back, with airbags as finicky as they are, I can see a lot of people getting airbags in the face if they try and remove the steering wheel with a quick release mechanism to avoid theft.
That tow truck driver driving the mustang up the roll back 0 fucks given
Carvona needs to start hooking up a Reader to each car they are willing to take in so they know from the start if it's a legit vin or fake and then reporting it, that would also slow down thefts from steeling cars as there wouldn't be as much of a market for them.
That front splitter scrape from the tow driver at the end was painful to watch.
99.999% of people will only check the VIN displayed on the dash and the door jamb. 0.001% of people check the VIN in the ECM. Plus how do we know the ecm hadn't been swapped between this mustang and the other? The mustang in Texas might have sold its ECM to this guy.
Another thing, VINS can also be rewritten aka changed by higher level car scanners.
It's a Mustang, I see 300 of them a day...I'm sure he'll find another one. Glad they got him sorted out though.
Why do people continue to buy cars from Carvana, that company is a complete joke. F those guys.
Why anyone would risk buying a vehicle from Carvana at this point is beyond me.
And I still see cars being delivered on Carvana trucks. Just saw one last week.
I'm in SC, btw.
How did they get the car titled if it was stolen?
Wow, Carvana taking responsibility. Will miracles never cease.
The fact they were ignoring him until it was made public is concerning.
Devastating??? Cancer is devastating. Seeing your child die is devastating. Finding out the car you spent a lot of time “detailing” is stolen - meh - not so much.
If your life is in ‘total devastation’ over a car, you need to reevaluate your priorities.
yea i felt bad but just shows what a waste of time buffing waxing and detailing a car is like get a life.
How was he able to register it
So, my question is why did it take 13 months before it was found out that it was a stolen vehicle?
Bet the owner never imagined getting their car back better after it was stolen!
They won't get it back. If their insurance paid out on the car already, its property of the insurance company now.
Aww so sad but I hope rightful owner got his baby back😢
when Carvana first arrived, I wondered WHO would even BUY a car this way?"
Me too and I’m still wondering it. Can’t believe people are that lazy when spending that much money.
@@seashackf1 the masses are asses
@@tooge47 and getting dumber because of things just like carvana. 🤦♂️
@@seashackf1 getting dumber because of DUMB people BUYING from Carvana
People who can afford to, sorry you cannot.
It's called VIN cloning/fraud, and it happens a lot more than you hear about.
If someone sold you a stolen car, shouldn’t they get in trouble. If a corporation sold you a stolen shouldn’t the consequences be worse. Am I dumb for thinking this?
Both of these customers should be held accountable for stealing
That repo driver needs to understand that by putting some wood on the floor to not damage any low profile parts on sports cars
What is a 150 point inspection? Is it listed or it just sounds good?
"Total devastation" obviously someone whose never experienced real devastation.
I'm a bit surprised that the VIN in the cars computers was not updated as well. My first thought was that someone had replaced the computer with one that was from a stolen car. However, if there's another car running around with that VIN then that's obviously not the case. Seems like the thieves cloned the title and cut a new set of number plates to apply to this vehicle.
I sold my Mustang to Carvana last year. They didn't even try to sell it. It went straight to auction. A Ford dealership 4 hours away bought it then sold it.
What’s sad is that car has already been written off and will end up at auction as salvage or if the VIN has been cancelled, parts.
Carvana's 150 point inspection just means it was in their system for 150 minutes at some point. Anyone who buys a car from them is taking a huge chance. It's pretty obvious that they do no research into the vehicles they sell.
Ahhh Carvana! The vending machine that sells you a stolen car.🤣🤣🤣🤣
I had no idea the OBD read VINs. How long before thieves figure out how to reprogram that with the fake VIN? Dang, that looked like a nice Mustang, too.
As soon as they develop nuclear powered cars about 20,000 years from now, since the vin number is stored on a ROM chip, and rom means READ ONLY memory.
These are hot rods, not "high end" cars! Please. 🤦♀️
Everything is a "high end" car these days!
Compared to my Dodge Dart, these are absolutely "high end" cars! 🤪
Who in their right mind would buy from Carvana?
The rich
When he got his plates the first time the car should have flagged as a stolen vehicle.
So many failures here, including by the DMV for allowing the stollen car to be registered by the new owner
A squatter can keep a house because it's a civil matter but two people have a title for the same car and its not a civil issue.
That’s why I quit looking at Carvana. Don’t need the worry.
"Total devastation"? Nope. A minor annoyance at best. They'll get their money back, after driving the cars for a year for FREE. Total devastation is having your car stolen, and being forced to ride the bus to work the next morning.
Why does a news anchor need to step in for carvana to do the right thing?
when anyone starts to believe dealer, that person already lose the game.
What a bunch of crooks. I would NEVER buy from Carvana.
They should make a new police division where customers can have them check the cars out before buying it to make sure it isn't stolen
Some cop is enjoying your hard work !!!😮
It’s still VERY sad that these companies won’t do anything until an entity like a tv channel steps in.
Criminals will try and get the upper hand anywhere they can it isn't carvanas fault
Carvana's stock crashed from $350 dollars down to $5 dollars. How are they still in bussiness?
“Customer experience is our top priority…..” It absolutely is not. Their priority is making as much money as possible. Any vehicle sales franchise that says otherwise is clearly lying. If their priorities were what they said they were, they’d never have sold a stolen car and they would have responded to the customer immediately when he brought up a discrepancy. They only responded when the media contacted them. Pretty shady shit.
So when you register a car with the state, shouldn’t it show up stolen?
Dealt with carvana once. Getting a car is easier than breathing. Getting the paperwork to register it before time runs out is nearly impossible. Never again.
I’m still waiting to see a ‘high end’ car. I only saw two Mustangs.
This is a rare occurrence where the original owner of the vehicle will get it back in better shape than before it got stolen.
This guy REALLY likes Punisher
That’s pretty easy to check unless they switched the vin tags.
Computer scans shows the true vin
How is Carvana still in business ? People should be suing them.
only an American can call a 2021 Mustang a "High End" car
non the less .. carvana need to pay !
@2:23…..she says the guy that bought the car from Carvana ‘really misses his Mustang’. What about the guy that the Mustang was stolen from??? Does he miss it? Or was it an insurance scam on the original owners’ part??
You should know there's something wrong when you're able to buy a Rolls-Royce for $3000.
CARVANA NEEDS TO GET A READER LIKE THE POLICE HAVE
There been warning not to buy for them for years. If I’m buying a high end car(or any car). Wouldn’t you not wanna see it first.
From what I'm gathering the stolen Mustang had fake vins on the door and window because it states the cop ran a "true vin" and showed them that the actual vin was stolen. He's complaining about the inspection because those are not the only two places a vin is located and that Carvana should have caught it. I think it's understandable though. No dealership is going to search the entire car for vin's like that.
Stick to buying snickers out of a vending machine!
So is it time to shut down Carvana yet?!?!
Why? Are you a communist?
Carvana should have contacted the rightful owner and buy out the title
He should be glad, my neighbor bought a car from them and over a year of waiting the car has yet to show up. Their support just keeps saying it is on its way.
Yeah….carvana owes them a FULL refund.
That one million dollars in damages the first guy is seeking doesn’t seem so unreasonable considering this happened again. No oversight by Carvana.
Most industry "disruptors" are shady. If it were legal and made money, it would already be the industry norm.
Carvana needs to lower the price on the stolen models
Someone at that company is probably complicit. Maybe a employee was paid off?
Imagine calling a Mustang GT a “high-end” car. 🤣
Receipts, paper trail.. Carvana should be paid back in full.. detailing it is not worth anything.. parts and tires and other things is something they should be paid back
Pretty sure the real owner misses that car as well.