im 21 and ive worked at 3 dealers, currently 6 months at a ford dealer too. i got in at 18 and never stopped, the master techs who care are the only ones keeping the shops going!
@@greasemonkeybd the guys (and gals) who put in the time in their respective industries and learn the tricks and pass it on are who help drive the economy forward rather than the people who spend 6 months at a job and expect to see multiple wage increases for simply showing up
You’re so right! Worked at Tractor- equipment dealership,when they looked over the final shop Bill- work order, how much can we charge this customer and get away with it!!! Very Dishonest
im a 19 y/o apprentice at an independent shop which is just me, the owner who has owned the shop for 25+ years, a licensed tech for about 10 years, and the service writer. I was 17 fresh out of high school when I first started and I didnt start doing anything by myself for at least a month. I was shadowing and helping the other techs for about 2 weeks and then the next 2 weeks or so I was doing the work with them standing right behind me the whole time. Its the guys like them and the guys like you who we need educating the young people that are getting into the trade because that's how good habits and customer care are taught
The industry really does need more knowledgeable, AND helpful people like you. I’ve worked at a Ford dealer for 4 years now, only 2-3 skilled techs have ever cared to give insight to me/us young folk. So thanks for being genuine!
Served my time at a Ford dealer,quit to go drive trucks!, was very poor outfit, no interest in bringing in the next generation, now essentially a sale yard and 2 bay 'fastfit' service centre, the rest for PDI or trade in assessment, seems to be a sign of the times!
I spent 5 years at a ford dealer, got to be foreman and got so sick of flat rate and shop politics that I went to an independent for 7 years and learned other vehicles, then I opened my own shop 8 years ago and I am never going back to a job. My advice is for every good honest skilled technician. find a place with two or 3 bays and take the plunge. Treat all your customers with respect and fair prices and you will have more work then you can handle in a couple years. Believe in yourself and take care of your customers, you'll be fine. I will never hire anyone because I do not want to train a tech for the dealers, they can stuff it as far as I'm concerned.
If you are as good of a tech as you state, then WHY wouldn't you want to take on an apprentice to train correctly? This is how humanity will only further advance, but if one hoards all the knowledge for themselves, then how can proper knowledge be passed down to other generations...
@@Rock-Bottem1982 Thanks for asking. I make a good living working alone and have absolutely no wishes to become a big shop and take on all the headaches and liability associated with that. I could actually write an extremely long reply because this is a complex issue but my main issue is with the entire automotive industry. I despise flat rate, and that is putting it mildly. I would not encourage anyone to get into this industry as long as flat rate exists. I will not spend time training and passing on my knowledge to an apprentice and then after 3 or 4 years when they are half competent and looking to make more money be in competition with what a dealer can offer in pay and benefits. If I were to hire one person then with all the entitlements demanded by our government for employees I would have to double the amount of business I do. I could go on and on, the bottom line is the dealers can run their own training programs and send their own guys through the flat rate meat grinder. Again, thanks for asking.
@@illreportbackinabit.8514 hmm, Was it the flat rate or shop politics that made you quit. Probably both. You have politics in every job but money always seems to be the change agent. Not a mechanic but understand your frustration.
@@jerryc3050 There was literally no amount of money they could have paid me to keep working flat rate. The difficult and highly skilled warranty work paid jack shit and in order to make up the difference the customer got screwed on customer pay jobs. The only good thing I can say about the dealer pay system is it sure has made me a lot of good customers in my own shop.
My Brother worked the dealerships after graduation and later went on to teach at a local VTI. Eventually he opened his own two bay and was a very respected shop in the community. He never regretted the move. And ditto...training techs for the dealers was a problem I encountered at my lube shops because the new owners didn't want to pay for good techs. I quit and now build ships for the Navy. The place went from a thriving five star business to a 2 star shite hole....sad.
Keep your receipts, and log your maintenance. I’m pretty lazy about it in my old age and just write the maintenance date and work done ON the receipt, and put them in chronological order for easy searching in a letter envelope I keep in the glovebox. That way if there is ever a warranty concern, you whip that out and the dealership has nothing.
I’ve worked for a quick lube shop and tire shop for a couple years, I recently got hired as an entry level technician at a dealership. It’s been a year now and I’ve learned so much, the master tech and others are always there to help me with any questions I have.
Great info! My Ford Five Hundred Limited is 14 years old this month and I have always gone to my dealer for service because they always treat me right. By the way, this is also the most problem free car I have ever owned! Right now I'm due for new tires and I won't even consider going anywhere else. My dealer has been successfully in business since the '50s so I think that alone is proof of their business ethics!
Just because it is a dealer doesn't mean they are good. Glad you had a good experience. Honda dealer charged my brother $92 for oil change and filter on his 2019 Honda with 21k miles. He has had problems with them over filling it so he checked it before he left. It was still just as dirty. They never changed the oil. Then they lied about it to cover up they got caught. He when to another dealer and they changed the oil/filter and it was clean again. He finally got his money back from them. Imagine all the time they don't get caught. Steve Hopkins Honda in Fairfield, CA. I have gotten good service from both Dealers and private shops. Mostly it boils down to their work ethic.
@@johnb9394 Exactly. Many $tealers pull this all the time and do not get caught, but the bottom line is it IS THEFT! Add up all the money they gained criminally and it bet it is a significant sum.
My Ford 500 had a cvt transmission. I had the transmission fluid changed at the dealership at 60,000 km as per owners manual. The a/c and transmission died before the 200,000 next scheduled fluid change. I donate it to charity for a tax receipt.
Wise words. I still hear the words of my first tech mentor ringing in my ears 10+ years later. Having a number of experienced techs around me, both at the independent shops and the dealers I worked for, their help and input was so incredibly valuable to me as a young guy coming up in the industry.
I got in at 17 as a fleet Diesel Mechanic and worked my way from knowing nothing to knowing a lot. I certainly do not know everything and don't pretend to. I have since turned 21 and moved away from that first job and am now working at an Independent shop with an amazing reputation, and am learning from the best. With that said, I can relate to what he says at 3:30. If I run into an issue, I ask Jim, Bryan, or Richard with a combined experience of 110 years for some help and have never been disappointed. Learn something new every day!
You are right on point! When I was a teen in the 90's I worked for GM as a lube tech. It was just like your describing. Techs everywhere. Most were very helpful. I would help them when I was slow. Became a tech assistant. Did that for years!!
I used to have an independent quick lube place near me that was run by an older guy and his wife. Just them. He would go under the car and drain the oil and replace the filter. She would fill the oil. They were great. It was their business and they cared. They just retired a few months ago and now I'm lost for a competent caring oil change place.
Many dealerships are no better than the quick lube shops. I took my Ford diesel to the Ford dealership for it's first oil change. I had a coupon, so it was the same price as the quick lube shop. Ford states in my owner's manual to all the oil to drain for a minimum of 20 minutes. The dealership performed the entire oil and filter change and refill in 15 minutes. I asked the manager why they do not follow Ford's recommended procedure. He could not and would not answer. I asked why they left dirty oil in my engine instead of following Ford's guidelines, he would not answer. Then they wonder why people don't trust them. Then they wonder why I give them 1 star and completely dissatisfied on the surveys.
You brought up an excellent fact that I had not given much thought to with modern engines. The weight of the oil absolutely will effect the variable valve timing
Quick lube jobs/lube rack/lane etc..., should be guys in training who are going to be serious mechanics/techs. An apprenticeship type of situation. I don't want any kid changing my oil that isn't serious about becoming a professional tech. It isn't about perfection, it is about effort and how serious someone takes their job.
That, or, like he said, have then actually trained and even better, have them supervised by someone that knows what's going on and how to train so they learn.
Something helpful is to know your mechanic. Decades ago, I took my Mustang in for a warranty exhaust repair. I always like to speak with the mechanic before they work on my stuff. It takes longer to get repairs scheduled because they can't just run out and speak with you. I've gone in early and after hours, but it's worth it. I always ask if there is anything that I can do to speed things up. In this case, the mechanic asked my to spray all my exhaust bolts down with break free oil. So, for the two days prior, each night, I sprayed the bolts down. When I spoke to the mechanic again, he was extremely happy as those bolts are usually seized up. Everyone can't always have that type of relationship with the dealership, but if you can, it's worth it.
Valvoline left a clamp loose and the screws stripped on my air box for my duramax twice. The first time it clogged the dpf and the second I caught it after I took it in. It’s always something
i took my work truck to valvoline once to do oil change and they did a courtesy engine air filter check and they dropped the cabin air filter screw in the engine bay.. the tech changing the oil under the truck tapped under the plastic skid plate for a few seconds making a noise and purposely souned like they dropped a really big bolt and then said "found it" ... once i left and opened the hood. the screw was still missing... LOL it was a work truck but i wonder how many other cars they do that "found it" trick
Good video, and am glad I service my own vehicles! I often wonder if all auto service centers have a special "King Kong" employee, they bring out at the end of oil changes to tighten the oil pan bolt! Many years ago, I had a couple oil pan bolts stripped by auto joints! Best teacher I had, to learn my on auto mechs!
Hey Soundguy, great channel. Your presentation style is exactly what RUclips needs..clear, concise and... calm! No hype, no annoying background music, just content..its truly appreciated!
Thats wisdom right there. Thats how you start off on the right foot as a new worker, with the right and proper guidance so that when u get to that level the same can be passed to the next person and the trust of the customer is earned tgerefore you have repeat customers!!! Thank you
Interesting! I’m 49 years old, I’ve owned about 30 different vehicles. By far the worst experiences I’ve ever had is at a dealership. I only go to independent shops. And I do the majority of my own maintenance since mechanics cannot be trusted, and half of them are completely clueless. I believe I might actually take my car to you personally though.
@@eile4219 Very true, and I’m pretty much just guessing but you would think mechanics that work at dealerships even though I think they are a totally separate entity have better and more proper training especially on more current vehicles. You’re absolutely right that nobody is perfect, mistakes will be made at some point no matter how good you are, but you certainly expect far better odds of a proper repair at a dealership.
I stayed as a lube tech for over two years, our other three have all been here for over a year at a minimum--because the dealer takes great care of us. I go to any other local dealer and the lube techs are in and out constantly, most there only a few months. I'm very happy I started in this industry at a trustworthy dealership, techs like you taught me right. Good on you and other techs like you, you're genuinely sparking a career out of some of these kids.
I worked at jiffy lube for 3 years and the most annoying thing i hate as a lower bay tech was when the manager rushing you especially when you have a car with a skid plate with a million screws to get off without a impact gun before having access to drain plug and oil filter
Jiffy Lube almost cost me an engine, the kid at Walmart who jammed and bent my transmission dipstick caused me to have to drop the transmission pan on my GMC Sierra. Almost every time I have had a quick lube place change my oil it has cost me money and time. Not worth the headache. My Subaru gets dealer service for the first three years, 36,000 and then I'll do it. My truck is tall enough for me to roll my fat ass under it and change the oil.
Man you work for a good place! I would stay! I have a 2007 Audi I was having an intermittent issue with about 3 years ago. Some days it would run like crap and couldn't get out of its own way, other days would run perfect. Wasn't throwing any codes so I replaced a few parts just guessing and didn't fix my problem. Took it to Audi of Lehi Utah. They told me it needed $7700 worth of work to run right. They wanted to replace all injectors, coil packs, carbon clean the intake valves (which I had just done myself), replace the high and low pressure fuel pump, replace the water pump, replace vvt solenoids, replace the upper chain tensioners, and replace the pcv system. I declined and parked the car for a couple months. Eventually got back under the hood and really started digging. Found a hidden connector to the hpfp that was cracked and barely on there. A little dab of super glue to hold it on and the car has never had an issue since. That was 3 yrs, 60,000 miles ago. (Currently at 230,000mi) I drive it daily and it still runs perfect. No check engine light, super smooth and quiet idle, and throws you in your seat when you get on the old girl. The experience really put a sour taste in my mouth for dealerships. You my friend give me some of that faith back. Keep up the good work brother!
I work at a dealership as well, started there knowing how to do basic maintenance. 7 months later, I've learned much, thanks to the few master techs that we have and all other Technicians as well. We all help each other, best job so far. 👍🏼
I bounced around to different jobs, some tech jobs, assembler, maintenance. I’ve always wanted to be a professional diesel mechanic, and I have most of the skills to get by. Luckily for me, I opened the newspaper one morning at my parents house on a visit. Low and behold a DREAM opportunity opened up, an independent heavy duty shop looking for a mechanic or the right man to train. I just started at this job today June 3 2021. $6 an hour more than I was making just for starters, the whole 9 yards. I told my boss and the master mechanic I will learn from, that today I was never happier in my life, with the exception being the birth of my children. I love everything about cars, trucks, tractors, and machinery in general and with a little patience and ALWAYS busting my back no matter what I was asked to do, I finally got my opportunity. The passion I have for making broke things not broke anymore, is almost sickening. I can’t get enough of this stuff and plan on retiring from my current career.
Took my 2018 Ford F-150 eco-boost to the Ford dealership for the rattling noise on a coldstart they told me it was cam phasers you were right thank you The drivetrain is still under warranty I was told but could this happen again after 50,000 miles
I'm greatful to have a couple senior techs who give me good advice, one literally saves the day leaving his tool box unlocked on his dayoff because he know we might need something that neither any of us or the shop has
I’m glad you made this video. I know I generally pay more by going to the dealer, but I’ve always thought that it was worth it. My family thinks that I’m nuts still taking a 2013 car to the Ford dealer for routine stuff . But whatever. With the unpredictability of the 1.6 ecoboost in my car, I like trained eyes on it during servicing. Only a matter of time before the dam opens and the coolant starts rolling into the cylinders.
The issues I have with the Ford dealer that changes my oil are; 1) they almost always overfill it. Just cause it says it takes inventively drips on my garage floor. I know they are always trying to get the oil changes done quickly, but would wiping off the oil residue take that long?? All that said, the price I pay with a coupon is not much more, if any, than I can change the oil for myself and I know they are actually changing the oil and filter.
I made a video for DIY people in this and other dealers dealers have contacted me thanking me and now have their guys do the services EXACTLY how I have instructed. I know it's a problem and my guys I get on and make sure to my best ability they Do Not Make This Mistake I know it's frustrating
If you have no choice but to go to a shop here are some tips you can try to make sure they actually did something. Check your oil before you go in the level and colour of the oil. Make a mark if you can on the oil filter with a marker to see if it’s been removed or not. That’s all you can really do plus new oil should look clear so once the service is done check your oil before you go anywhere should be fresh and clear looking
I always do my own oil changes, a while ago I noticed between the transmission and engine on my Nissan Frontier 4x4 6 speed manual there was a bit of oil leaking I instantly thought rear main seal, luckily I still had warranty I went to a newly built Nissan dealer and spoke with a service guy who then went and got the Nissan master tech to come look at it, he took the car into his bay and confirmed it needed a rear main, anyway the cool part of the story was, he actually called all the lube techs over and showed them what a rear main seal on a new Nissan frontier truck looked like he spent some time coaching them on what to look and to pay extra attention when doing oil changes. He seemed like a father figure to those guys. You can tell they respected him.
In 2017, my GF and I bought a 2013 Kia Sorento. They have an in-house Kia service center. The same guys are still there to this day and we haven't had any issues with their work. They've rebuilt the engine (from a recall so it was free), fixed the back up camera, driver side seat heater (covered by ext. warranty), lower left ball joint and right side strut mount (600 bucks for both). Only complaint I ever had is they forgot to call me to come pick up the car after they finished with the new engine. They've never tried to sell me anything I didn't need. Always answer my questions. I see the same master tech at the front window every time. He's a cool dude. That car would be in the junkyard and I'd be out 13k right now if not for them. Shout out to Brenegan Kia West Salem, WI.
You're exactly right. Big difference between somebody that can make the monthly payment and somebody that can afford proper maintenance. So they go to cheap shops and wonder why every 2-3 years they're back buying another vehicle. And usually rolling the upside down balance into the new loan.
I come from a long line of educators on my father’s side. While I didn’t because a teacher myself, I do like sharing knowledge with others; at my job or even to family, friends, or even strangers depending on the situation. I guess it’s in my blood. I tried to expand my knowledge at a former job many years ago, and the guy (that was supposed to be my friend) didn’t want to teach me. He figured if he was the only one who knew the particulars of this new job, he would always have a job. Well, it BIT HIM IN THE A**….he was eventually terminated for a variety of reasons, but one of the them was his refusal to train me. Keep sharing your knowledge; I will SOAK it up and also share it with others as well!
Very well stated. Having been in the service industry myself. I say pick your service center. Same as you would a Restaurant. If the parking lot is full. And you need reservations. Most likely quality service. With good food. A service facility with an empty lot. Workers hovering like vultures. You may not want to stop in. Could never understand why most don't grasp the concept. Quality over quantity.
I second the guy above me, I drive a 2014 special edition and just curious about others experience. Mine makes more nasty sounds than a 60s mopar and it’s on its 2nd tranny but she still goes
@@Michael-uo4jj believe it or not it’s an understatement. My car sounds as if it’s literally just shooting shredded metal all around the tranny no clue how the thing has made that sound for 60,000 miles
@@lordfarquaad4174 oh i know the sounds those cvt's make i use to work at a mitsubishi dealer and they have the same CVT's i had to drive them and inspect / write up work orders to see if the manufacturer would replace them it's probably the steel belt is fucked there was an update/reprogram to fix it but if it's already gone gotta be replaced
As a 70-year young woman, I never know who to trust. Went to Ford dealer for an oil change a few weeks ago, for my new-to-me 2014 Escape. They recommended new cabin air filter, new air filter, and new coolant. It cost me almost $400 total. As I was leaving the dealership, my “low tire pressure” light came on. At least Walmart will check tires, fluids, etc. Edited to add: It now has around 77,000 miles. It had around 75,500 when I purchased it 18 months ago.
I'm sorry that happened to you A lot of times whenever the technicians that are changing the oil rotate people's tires they forget to check the tire pressure and reset the tire light and it's no excuse I know
They’re just sloppy. Sometimes they screw up really important stuff like undertightening, overfilling, not priming/flooding the oil on turbo motors, etc. but most of the time they just make a mess and get oil on your seat and door handle.
My mom gas gm vechicles. She was camping memorial weekend and blew a brake line on her trk while at campground about an hr from home. Her camper road service paid to get towed in to closest service but she paid to have it brought the extra distance to dealership she uses. It couldve been 200 dollar fix but they recomended and ordered parts for 1100 dollar fix of all new brake lines on her 02. Im glad they did because i was gonna recommend the full fix. Be couldve left her camper at campground for 2 days extra if known time for repair but got a friend with his trk to get moms fifth wheel home. Ive had a gm dealer not tighten my water pump to fan clutch bolts properly when replacing a timing pin for my 6.5td cam gear driving the injection pump gear. I drove the trk 2 hrs and fan took off. My trk was at that dealership 4 different times for an injection pump problem before it was truly fixed
Sir, you're very correct with what you're saying. As far as I can say is that the dealership service department for oil changes is the only way to go. Quick lube shops are ok, but there not knowledgeable with all makes and models. The dealership has all the proper tools and oem parts. I strongly believe that only use factory's oem parts. I'm not saying that all dealerships are bad, but some. I still believe most are good. You're a top notch guy, you're always upfront and honest. And thank you Sir for using proper language and not swearing. I respect that. You're a true certified technician. I'm from Canada and wish that you were my technician working at Honda. I have a 2015 cr v. Stay safe!
What you did for that guy with the car with the 3.5 is what gets and keeps customers. I had a Mitsubishi that I took to the same dealer religiously for a couple of years. They knew me. One day my glove box fell out. Asked if they could fix it. Took them a few minutes but they made sure to charge me 1/4 of an hour. Never went back there again and before I had spent thousands. Had they eaten the cost of 5 minutes of labor they would have kept me as a customer and kept my $ coming.
At my jiffy lube we have 2 licensed mechanics who work there. We do a genuine service, I can’t speak for them all sadly. But I know atleast the one I work at is honest, no bs.
I live in Canada and I typically change my oil at around 3000 miles using full synthetic. I used to go to a nearby quick lube place in the winter and I would change my own oil in the summer. Once I went to change my oil and I didn't need a wrench to remove the drain plug. After that I changed myself or I went to the dealer. I always go to the dealer when I have a newer vehicle to maintain a proper service record. Also if there is a problem a qualified mechanic and a parts department stocked with OEM parts and fluids is only steps away. Thanks for the video.
At one Ford store I was at, they used aftermarket oil filters and flavor of the month oil in the tanks. One didn't know what kind, type, or weight of oil was pumped in.
No matter who distributes the oil to them it still has to meet Ford's spec so who distributes is kind of irrelevant it's more along the lines of does it meet Ford's spec
@@FordBossMe That owner I worked for was the ultimate cheapie. He found all kinds of ways to make money. I can't confirm or deny this, but I suspect that he bought recycled and re-refined oil. He got whatever he wanted because he moved a lot of vehicles. He's long dead, and I think I know where he went....)
Fantastic great video and presentation.))) you are the master craftsman well done and keep these positive video’s coming,,,)) people like you are gold Dust))) from over the pond..))🇬🇧
Appreciate the insight. Too bad we can’t all get a look behind the scenes at our local service departments. Cant even see the lube tech’s, just the front service advisors. Reviews are all over the map for all my local dealers.
we have glass windows so techs can be watched the entire time, I have customers that come back and talk to me while I'm in the middle of major repairs I'm okay with it I have nothing to hide
That’s great, all my local dealers are set up with the shop offset from the actual dealership. I have appreciated your videos as a new Ford owner, hoping to find some solid service in the future!
I worked with quick lane at a Ford dealership once. Back in my hometown I started turning wrenches at Kmart automotive for years, they got bought out by Penske, few years latter Penske closed the doors. Got a call six months later from my old boss from Kmart and same boss while with Penske. Turned out he got on with Worthinton Ford managing the quick lane their including the entire crew from the old shop. Unemployment was just running out for me so I signed on. After two years I had to look into replacing my current vehicle, so seeing that I work for a dealership I’ll look into buying a used vehicle I can afford. Found one out right payed cash for a beater with a heater just to get to and from work. During the run ability period Ford had on the vehicle, there was an issue and had to bring it in to the main dealership to have it looked at and serviced. Dropped it off at the night drop the day it had an issue. Now the short story. Took three weeks just to have a tech look at the vehicle, was going to take another three to four weeks before it could be repaired. Screw that got it towed back to my apartment and I’ll have to do the repair on my own time and out of my own pocket. Tow truck shows up and unloads the car off the deck, I notice a fresh scratch and over a dozen other fresh marks all around the vehicle. The damage can from the tug they use to push cars around on their lot that don’t run, but because I didn’t notice the damage before it left Ford wasn’t liable. I spoke to my boss and Ford of course saying I wanted the damages repaired. Four months later go to have a meeting with the suit’s and they told me we aren’t going to pay for the damages and if you like we can take this to court if you want to pursue this. Got back to my store and told the boss what happened and he knew what the outcome could be cause I did say Ford fixes this shit now or I’m gone. An hour later with tool boxes in a Uhaul and my final pay in hand I was gone. For Ford to treat an employee like I was treated was horrendous. After that worked for a real decent family owned garage for a long while making good money, me and the Ford company will never see eye to eye after all that.
I was taking my car to a Toyota dealership not far from my house. Twice they left an oil mess on top of my engine. At the same time, they didn't put the cap on the battery after checking it. That acid spilled all over the place. My brother-in-law took his car to fix a couple of things. when he was leaving, he opened the hood to check the work, but they didn't do it. A friend of mine who worked at an auto parts later told me that some mechanics who worked at this dealership used to sell cabin air filters to the auto parts from those for which the customers paid but that never were installed. Crazy but true.
My fathers in laws brand new 2012 Ford Fusion, first oil change at the dealer...took me a lot of elbow grease to get that stain out off my driveway...I had it towed back to them and almost traded it in...
Hello, I have seen 2 of your videos so far and I must say very impressed with your transparence and honesty . I have subscribed to your channel just for that reason. Keep up the excellent work. Have a great day !
One day about a dozen years ago, I had an appointment at the local Chevrolet dealer to have the oil changed in my 2007 Corvette ZO6. The engine was a 7.0 with dry sump oil system, an LS7. I asked for “Ben” who was recommended by a friend who also owned a ZO6. I asked the service manager to have Ben work on my car. He said, “Ben is not in today, but I’LL PUT MY BEST MAN ON YOUR CAR”. My emphasis. I watched. From outside the service bay when the tech lowered the car and was looking for the oil fill cap. He was trying to remove the “beauty or coil cover off,the engine. I asked him what he was doing. He said trying to find the oil fill cap. I told him he had to look near the right side of the firewall for the oil tank. The kid doing the work just didn’t know, not, his fault! But I told the lying service manage what I thought of his “my best man” assessment. The dealership is closed, no loss.
Aye we all gotta start somewhere, I was a lube tech at a BMW dealership loved every second of it. Now I run my own tire shop and that’s all I do. But mechanical trades are dying any young person who’s mechanically inclined and wants to pursue it should go for it. Just handle every job with care. Take your time and don’t rush and always listen to the master techs and higher level technicians. Not only can it help you, it will also be good to learn and more efficient 👍
My 2014 Expedition that I bought new was always taken to the Ford dealer for service and oil changes, never anywhere else. When the warranty ran out, I started doing the oil changes myself. Went to take out the drain plug and it was stripped out. I guess the Ford trained mechanics don't know what a torque wrench is.😑
I worked at German car dealers in the Seattle Metro area for about 20 years before I retired. Luckily, I happened to work at some of the better ones. I still saw some incredible things. At the Audi dealer I worked at, we had a tech who had graduated from one of the big tech schools. He was skipping doing oil and filter changes and claiming them as done. When he finally got caught, he had over two dozen new oil filters in his roll-around. He got caught when a customer had the low-oil light come on about 100 miles after "service", and the oil was filthy-he didn't even "top it up" to hide his crime. This was in a shop that had an extremely sharp and attentive SVC MGR. Customers-be aware! BILL
I use to work at a quick lube,my boss trained me very well. But I also had some experience in changing oil,after leaving that place I got into a chevy dealer ship as a lube tec. Then they let me go for a more a.s.e. mechanic. I remember telling other mechanics how oil a straight 6 4.0 took,they were surprised on how much knowledge I knew.
The last time I took my vehicle in for an oil change at a dealership, I later found that they cranked the oil filter on way to tight and didn't lube the oil filter gasket. It is the only time in my life that I replaced an oil filter and the oil filter was gorilla torqued and the gasket stuck to the mounting surface. They did a complimentary multi-point inspection and found a lot of stuff that they said I needed to get fixed, that ultimately didn't need to get fixed verified by a trustworthy independent shop that is now the only shop I take my vehicles to. After that, I took the vehicle in for a recall on the steering shaft bolts at about 50k miles. A few years later, at about 76k miles, I had to have the steering shaft bolts and shafts replaced. Unless I have to, I just say no to the stealerships.
I've watched several of your videos, and am now a subscriber. I'm hearing impaired, and get major ear envy knowing if my ears were bigger or stuck out more it would help me hear better. Shortly before you made the remark about your ears and being able to recognize when something doesn't sound right, I thought "I bet he has good hearing" then BAM you confirmed it! Get outta my head lol
Lol yeah I've been teased my whole life because of my ears but you know what I embrace it as long as people are tasteful and they tease I don't mind but as soon as they become disrespectful that's when I remove them from the channel but it's been something I've dealt with my whole life brother
I guess that's why I do my own work, I know what's going in the engine and that it's done right. I just did as I noted in a prior videos of your, a 2014 Grand Caravan 3.6 oil cooler replacement for my cousin. At the same time, we did the transmission cooler lines. The first thing my cousin said was before asking me to help him, "I want to do it because I don't trust that the dealer to do the job right and everything going back like it should. I know that we will take the time to do it right". We did, and it's been fine. As you know, with Fords, it's critical to use the right filter on the newer models. If the oil filter has the "S" suffix on the part number, that's a silicone anti-drain back valve. Yes, most know that Motocraft/Ford doesn't make their own filters. They are probably made by Champion Labs or Baldwin, or maybe Wix. But you can get a Motorcraft filter at WM for maybe $3.97 for most Ford applications. Combine that with a good quality oil you buy there and you can do an oil change for less time and money than you could at a dealership. You'll take your time, look around the vehicle and check things out, and spot trouble while you're under there. Plus you have the satisfaction of doing it yourself. Most parts store chains and even some service stations (depending on the state laws) take back old oil at no charge, so you can be sure to get rid of the old oil properly. With that said, a few good aftermarket filter makers also use the proper anti-drain back valve in their filters. The unfortunate thing is that auto repair is not taught as a solid career in a lot of ways. Kids today are encouraged to go to college and have office jobs. There's nothing wrong with that, I have an MBA, but I'll never be someone that pays someone to fix something when I can do it. I learned from my late dad, he was the same way. I joke people, I've never paid for a haircut in my life. My grandfather, sister, and now my uncle (since my sister moved) cut my hair. My uncle gets his cars and other household items fixed for free. We barter. LOL. Go into many parts stores, or even dealer parts departments (not all). Most of those folks were doing something else a year or two ago. It might have been that they were working at dealer A five years, ago, dealer B three years ago, and now your dealer. But, they wee parts people. Even if they were parts people elsewhere, that was their career. Now you'll find that they were flipping burgers a few years ago, or working retail. Nothing wrong with that, but we are not creating career people in the parts and dealership world. Years back, the company I worked for allowed us "office" folks to go out with a salesman for a day to go on their route. It was fun and got you out of the office for a while. I chose my area. I went into a parts store with a salesman and I recognized the guy behind one parts counter. I hadn't seen him in a number of years, and he sees me and says, "Man, I wondered where you wound up...." He said to the salesman, "I remember him coming into the first parts store I worked at in 1976 with his dad. He was a kid back then! Sure enough, he was right. As a young adult, I went to that same parts store he worked at to get my parts. It eventually closed and he went to work for other places. But, he was a career parts guy and knew his stuff. He'd find it when others could not. He would call the company hotline and say, "I'm pretty sure you have the part but don't show it in the catalog....". Nine times out of ten, he was right. You just don't see many parts people like that anymore. Where are you located BTW?
In general, I agree with the post. I have had good dealer experiences, and even though they aren't cheap, I have gotten my money's worth. However, the two largest quick lube chains are large, professionally managed companies. Jiffy Lube is owned by Shell Oil. Valvoline is a $7 billion company. Individual Jiffy Lubes are owned by franchisees, while Valvoline is about half company owned and half franchise. I recently tried a Valvoline instant oil change, and was impressed with the experience. If you just want an oil change and the fluids checked, it's not all that complex. And, since they only do fluids, they are a bit more focused and have fewer distractions than service firms that do tires, batteries, brakes, etc. I sat in the vehicle while it was serviced and talked a bit with the supervisor. It took them twelve minutes. If you expect any complexity, a dealer is a better option. Everyone wants to change your oil. Walmart does oil changes. Firestone, etc, etc. A typical Valvoline location does 40/day. I have done 5 or 10 in my life, and felt like I was 'good enough' to do it for myself. Even at my worst, I feel like a couple of weeks would be enough experience to perform an oil change. I can see where the poster is coming from. For example, I would never go to H&R Block to get my taxes done. Even though they are undoubtedly pretty good with vanilla returns.
I know it's not for everyone, but I've done my own oil changes for 40 years. The tools needed are paid for by the first change. Every one after that is only the price of the oil, and filter. And part of those savings go into better oil and filters.
Thanks for your honesty. Quik Lube places are a joke. Few of these guys give a care about MY car. Keep up your passion to tell is like it is. We who care, appreciate your honest and forthright videos. Thanks again!!! 👍🚗
I always have my oil changed at the Ford dealer the prices are competitive and they check things that the quick lube places don't check. I replace my air filters and wiper blades with motocraft replacements that I can get cheaper than the dealer will sell them at.
Great video. Really wish you worked in the Detroit area. I'd be your customer forever. My dealership experiences run hot and cold. Love 'em, then hate 'em. Best wishes.
I've been taking my car to the Subaru dealership since 2014. Every other time when I get my car back they try to sell me something I don't need. An air filter, cabin air filter for example. The most recent time they told me I needed new tires but they were only 2 years old and I didn't need them according to the measurements. I'm going somewhere else next time
Good stories man because I'm opening a huge shop down here in Panamá republic and all this information is solid bro. Thanks again all the best. The way is way I so things but I'm learning as well.
I've been going to Lube shops forever, and mostly has been fine. I did have a bolt get stripped out on the oil pan. I had a private shop fix this, and he didn't really want to blame the lube shops, he just said this happens. He suggested I go back to him for future oil changes though. Maybe I'll do that.
Theres nothing better than finding a honest mechanic small boutique shop that is there to not rip you off. Theyll laugh at you if you dont come to them first before a dealer gets you jacked in the crack.
The worst I was involved with at a tire shop was a salesman/counter man came back to me and said "the customer wants these tires (used) so I did the job and an hour later the customer drove right to the bays and was upset that he paid for new tires, what happened? Yeah that was my clue that there was more bs up in the front than I wanted to work for.
I worked at a dealership that was 1/2 way decent, & honest w customers. My boss at the time had to lie to me to get me in. I went from getting paid $16 to 14 in the interview. I should’ve went elsewhere, but since it was a dealership it seemed ok, so I went through w the hiring process & started working. Abt a month in I found out why they hired me so fast. It’s cuz guys that were there for months were quitting cuz of pay. We had 2 guys that quit on the spot. Some of our guys were making flag rates on a lube line. It got bad enough where we’d reconnect services, & the customers stopped approving stuff, & since I was on hourly at the time I just stopped recommending extra services unless it was a 60k or a 100k trans service, or if something was truly messed up on the vehicle. Then when we’d stop recommending stuff the service advisors got better at their job. When we started to have guys quit my boss took me from the hours we agreed upon in the interview/40hrs a week to overtime. There were times I was working 2 12hr days in a row. I’d get there at 7:00am & leave at 6:30-7:00pm. Then when I’d be 10min late once a month he’d get on my ass for being late. Then on top of that we had a manager under my boss that was on my ass for nearly a month forcing fast pace & telling me how to do my job. After a month & an 8hr work day I respectfully snapped at him. Then on top of crappy pay, long hours, & hell from managers they made us buy our own tools. Oh which none of us did, so when we didn’t have tools we just didn’t check stuff then when the manager would get mad at us we said we didn’t have tools. Then when he’d tell us to buy some we’d say no. Was there for 3 months, & I will say that I got a ton of overtime, & worked like a dog. I was close to calling in sick a day or two. Except for the insane overtime I enjoyed working there. I got fired cuz I wanted to go back to my previous 40hrs, & he told me that if he set me back the others would quit even tho firing me was worse. So yeah, I won’t name the dealership I was at, but for legal reasons, but dealerships scam everyone including their employees.
I bought a 2016 Toyota 4Runner once , let the dealership do their ToyotaCare thing up until 25000 MI then I started doing it myself when I went to grease the drive shafts, it was very apparent no one ever greased the u joints or the splines. Never again...its not free if it dont get done.
I received over a thousand dollars PLUS in SK, Snap on and Proto tools and almost complete socket sets with two letters etched on them on the ratchets, all high end brands all over my engine compartment and in the bed of my truck after picking up my 15 F 250 Power stroke after warranty work on the DEF heater element, CCV replacement, and intercooler pipe boot replacement from my local Ford dealership. I called the dealership the very next morning as they were closed when i discovered this and told them what happened with the name of the mechanic working on my tuck. As a Aircraft mechanic and a IA Inspector i understand the importance these tools has to someone. They promptly told me there was no one with that name working at this dealership and I must have went to a different dealership. I got in my truck made the drive to the dealership paperwork in hand and placed it on there desk. They pulled up my invoice and said that name is not anyone that works here. At this point im mad and insisted that who ever worked on my truck made a big mistake and left personal belonging on my vehicle not indulging on too many details for anyone could just claim them. After a twenty minute wait the service advisor came back and said no one said they are missing anything. I left them with my business card and told them to call me if anything comes up and so far almost two weeks has passed with nothing coming out of this situation. Any ideas how to move forward, any ideas hoe to return these items? Im lost at this point?
Im new to the channel. Im sure you have probably answered this before, but how does the dealership you work for feel about your videos? Just wondering, not bashing or being 'one of those commenters'. I wish there were more techs like you around my area!
I watched this video just to confirm you mentioned the bit information access (thank you!). I work at a GM shop and having guys with 20-40 years experience working in the adjacent bays really makes spotting problems and getting the job done right (big or small) easier.
im 21 and ive worked at 3 dealers, currently 6 months at a ford dealer too. i got in at 18 and never stopped, the master techs who care are the only ones keeping the shops going!
Amen Brother Stay At It Big things ahead for you
Learn the ways of those Master technicians! The little things you pick up will serve you well in the future!
Are you not tempted to open your own shop??
Franchised or not, a guy like you at the helm, good things would happen I'm sure FordBoss!
yea they are the backbone of the dealership.
@@greasemonkeybd the guys (and gals) who put in the time in their respective industries and learn the tricks and pass it on are who help drive the economy forward rather than the people who spend 6 months at a job and expect to see multiple wage increases for simply showing up
Doesn't matter how good the tech is at a dealership. Some service managers are just criminals.
You’re so right! Worked at Tractor- equipment dealership,when they looked over the final shop Bill- work order, how much can we charge this customer and get away with it!!! Very Dishonest
Oh yeah, some dealer managers are giving those good technicians bad names
...or you could get a self admitted criminal that fucks you over, like the maker of this video.
@@deconteesawyer5758 ,What? When? Where?
@@jmackinjersey1 "Never give a two week notice" - Only other episode I've seen.
im a 19 y/o apprentice at an independent shop which is just me, the owner who has owned the shop for 25+ years, a licensed tech for about 10 years, and the service writer. I was 17 fresh out of high school when I first started and I didnt start doing anything by myself for at least a month. I was shadowing and helping the other techs for about 2 weeks and then the next 2 weeks or so I was doing the work with them standing right behind me the whole time. Its the guys like them and the guys like you who we need educating the young people that are getting into the trade because that's how good habits and customer care are taught
Bang on correct. You are 19 years old and already have the sense of manager!
The industry really does need more knowledgeable, AND helpful people like you. I’ve worked at a Ford dealer for 4 years now, only 2-3 skilled techs have ever cared to give insight to me/us young folk. So thanks for being genuine!
That's sad, they need to cover down and help learn young guys and help them come up
Served my time at a Ford dealer,quit to go drive trucks!, was very poor outfit, no interest in bringing in the next generation, now essentially a sale yard and 2 bay 'fastfit' service centre, the rest for PDI or trade in assessment, seems to be a sign of the times!
I spent 5 years at a ford dealer, got to be foreman and got so sick of flat rate and shop politics that I went to an independent for 7 years and learned other vehicles, then I opened my own shop 8 years ago and I am never going back to a job. My advice is for every good honest skilled technician. find a place with two or 3 bays and take the plunge. Treat all your customers with respect and fair prices and you will have more work then you can handle in a couple years. Believe in yourself and take care of your customers, you'll be fine. I will never hire anyone because I do not want to train a tech for the dealers, they can stuff it as far as I'm concerned.
If you are as good of a tech as you state, then WHY wouldn't you want to take on an apprentice to train correctly? This is how humanity will only further advance, but if one hoards all the knowledge for themselves, then how can proper knowledge be passed down to other generations...
@@Rock-Bottem1982 Thanks for asking. I make a good living working alone and have absolutely no wishes to become a big shop and take on all the headaches and liability associated with that. I could actually write an extremely long reply because this is a complex issue but my main issue is with the entire automotive industry. I despise flat rate, and that is putting it mildly. I would not encourage anyone to get into this industry as long as flat rate exists. I will not spend time training and passing on my knowledge to an apprentice and then after 3 or 4 years when they are half competent and looking to make more money be in competition with what a dealer can offer in pay and benefits. If I were to hire one person then with all the entitlements demanded by our government for employees I would have to double the amount of business I do. I could go on and on, the bottom line is the dealers can run their own training programs and send their own guys through the flat rate meat grinder. Again, thanks for asking.
@@illreportbackinabit.8514 hmm, Was it the flat rate or shop politics that made you quit. Probably both. You have politics in every job but money always seems to be the change agent. Not a mechanic but understand your frustration.
@@jerryc3050 There was literally no amount of money they could have paid me to keep working flat rate. The difficult and highly skilled warranty work paid jack shit and in order to make up the difference the customer got screwed on customer pay jobs. The only good thing I can say about the dealer pay system is it sure has made me a lot of good customers in my own shop.
My Brother worked the dealerships after graduation and later went on to teach at a local VTI. Eventually he opened his own two bay and was a very respected shop in the community. He never regretted the move.
And ditto...training techs for the dealers was a problem I encountered at my lube shops because the new owners didn't want to pay for good techs. I quit and now build ships for the Navy. The place went from a thriving five star business to a 2 star shite hole....sad.
This sort of stuff is why I do my own servicing. That and I want to learn.
Same!
Keep your receipts, and log your maintenance. I’m pretty lazy about it in my old age and just write the maintenance date and work done ON the receipt, and put them in chronological order for easy searching in a letter envelope I keep in the glovebox.
That way if there is ever a warranty concern, you whip that out and the dealership has nothing.
I’ve worked for a quick lube shop and tire shop for a couple years, I recently got hired as an entry level technician at a dealership. It’s been a year now and I’ve learned so much, the master tech and others are always there to help me with any questions I have.
How many engines blew up after you worked on them?
@@Helmuesi911 The same amount of friends you have, zero
Great info! My Ford Five Hundred Limited is 14 years old this month and I have always gone to my dealer for service because they always treat me right. By the way, this is also the most problem free car I have ever owned! Right now I'm due for new tires and I won't even consider going anywhere else. My dealer has been successfully in business since the '50s so I think that alone is proof of their business ethics!
@David Frania
Nice to hear of a good experience at a Ford store, most Ford dealers are horrible for service work.
Just because it is a dealer doesn't mean they are good. Glad you had a good experience. Honda dealer charged my brother $92 for oil change and filter on his 2019 Honda with 21k miles. He has had problems with them over filling it so he checked it before he left. It was still just as dirty. They never changed the oil. Then they lied about it to cover up they got caught. He when to another dealer and they changed the oil/filter and it was clean again. He finally got his money back from them. Imagine all the time they don't get caught. Steve Hopkins Honda in Fairfield, CA.
I have gotten good service from both Dealers and private shops. Mostly it boils down to their work ethic.
@@johnb9394 Exactly. Many $tealers pull this all the time and do not get caught, but the bottom line is it IS THEFT! Add up all the money they gained criminally and it bet it is a significant sum.
@@johnb9394 You are absolutely right. I guess I am lucky to have a dealer who believes in the Golden Rule...and it works for them!
My Ford 500 had a cvt transmission. I had the transmission fluid changed at the dealership at 60,000 km as per owners manual. The a/c and transmission died before the 200,000 next scheduled fluid change. I donate it to charity for a tax receipt.
Wise words. I still hear the words of my first tech mentor ringing in my ears 10+ years later. Having a number of experienced techs around me, both at the independent shops and the dealers I worked for, their help and input was so incredibly valuable to me as a young guy coming up in the industry.
I got in at 17 as a fleet Diesel Mechanic and worked my way from knowing nothing to knowing a lot. I certainly do not know everything and don't pretend to. I have since turned 21 and moved away from that first job and am now working at an Independent shop with an amazing reputation, and am learning from the best. With that said, I can relate to what he says at 3:30. If I run into an issue, I ask Jim, Bryan, or Richard with a combined experience of 110 years for some help and have never been disappointed. Learn something new every day!
Well said! I myself consider myself a master at repairing and diagnosis! Been in and still working since 1989! Love my knowledge! Awesome career!
You are right on point! When I was a teen in the 90's I worked for GM as a lube tech. It was just like your describing. Techs everywhere. Most were very helpful. I would help them when I was slow. Became a tech assistant. Did that for years!!
I used to have an independent quick lube place near me that was run by an older guy and his wife. Just them. He would go under the car and drain the oil and replace the filter. She would fill the oil. They were great. It was their business and they cared. They just retired a few months ago and now I'm lost for a competent caring oil change place.
Many dealerships are no better than the quick lube shops. I took my Ford diesel to the Ford dealership for it's first oil change. I had a coupon, so it was the same price as the quick lube shop. Ford states in my owner's manual to all the oil to drain for a minimum of 20 minutes. The dealership performed the entire oil and filter change and refill in 15 minutes. I asked the manager why they do not follow Ford's recommended procedure. He could not and would not answer. I asked why they left dirty oil in my engine instead of following Ford's guidelines, he would not answer. Then they wonder why people don't trust them. Then they wonder why I give them 1 star and completely dissatisfied on the surveys.
Great video. You are truly a great tech and truly care about your customers. A rare find in today’s world. Keep up the great work
You brought up an excellent fact that I had not given much thought to with modern engines.
The weight of the oil absolutely will effect the variable valve timing
I'll never go back to a quick lube again. Ever.
Ripoff oil change prices and fear of someone "forgetting" to replace oil, filter, or drain plug is why I started doing my own maintenance.
Do your own, the basic services that a quick lube does is very easy to learn.
Quick lube jobs/lube rack/lane etc..., should be guys in training who are going to be serious mechanics/techs.
An apprenticeship type of situation.
I don't want any kid changing my oil that isn't serious about becoming a professional tech.
It isn't about perfection, it is about effort and how serious someone takes their job.
Exactly
That, or, like he said, have then actually trained and even better, have them supervised by someone that knows what's going on and how to train so they learn.
Or better yet, a bunch of retired service techs just hanging out, telling yarders.
Something helpful is to know your mechanic. Decades ago, I took my Mustang in for a warranty exhaust repair. I always like to speak with the mechanic before they work on my stuff. It takes longer to get repairs scheduled because they can't just run out and speak with you. I've gone in early and after hours, but it's worth it. I always ask if there is anything that I can do to speed things up. In this case, the mechanic asked my to spray all my exhaust bolts down with break free oil. So, for the two days prior, each night, I sprayed the bolts down. When I spoke to the mechanic again, he was extremely happy as those bolts are usually seized up. Everyone can't always have that type of relationship with the dealership, but if you can, it's worth it.
Valvoline left a clamp loose and the screws stripped on my air box for my duramax twice. The first time it clogged the dpf and the second I caught it after I took it in. It’s always something
i took my work truck to valvoline once to do oil change and they did a courtesy engine air filter check and they dropped the cabin air filter screw in the engine bay.. the tech changing the oil under the truck tapped under the plastic skid plate for a few seconds making a noise and purposely souned like they dropped a really big bolt and then said "found it" ... once i left and opened the hood. the screw was still missing... LOL it was a work truck but i wonder how many other cars they do that "found it" trick
Good video, and am glad I service my own vehicles! I often wonder if all auto service centers have a special "King Kong" employee, they bring out at the end of oil changes to tighten the oil pan bolt! Many years ago, I had a couple oil pan bolts stripped by auto joints! Best teacher I had, to learn my on auto mechs!
That's one of the main things that really pisses me off. Why on earth do they tighten it so much?
@@jamesr5741 💪
@@dannydoughboy120 lol on the end of a 2 ft breaker bar.
@@jamesr5741 for sure! lol
Hey Soundguy, great channel. Your presentation style is exactly what RUclips needs..clear, concise and... calm! No hype, no annoying background music, just content..its truly appreciated!
Thats wisdom right there. Thats how you start off on the right foot as a new worker, with the right and proper guidance so that when u get to that level the same can be passed to the next person and the trust of the customer is earned tgerefore you have repeat customers!!! Thank you
Amen Brother
Interesting! I’m 49 years old, I’ve owned about 30 different vehicles. By far the worst experiences I’ve ever had is at a dealership. I only go to independent shops. And I do the majority of my own maintenance since mechanics cannot be trusted, and half of them are completely clueless. I believe I might actually take my car to you personally though.
Tyvm
both can make mistakes.
@@eile4219 Very true, and I’m pretty much just guessing but you would think mechanics that work at dealerships even though I think they are a totally separate entity have better and more proper training especially on more current vehicles. You’re absolutely right that nobody is perfect, mistakes will be made at some point no matter how good you are, but you certainly expect far better odds of a proper repair at a dealership.
I stayed as a lube tech for over two years, our other three have all been here for over a year at a minimum--because the dealer takes great care of us. I go to any other local dealer and the lube techs are in and out constantly, most there only a few months. I'm very happy I started in this industry at a trustworthy dealership, techs like you taught me right.
Good on you and other techs like you, you're genuinely sparking a career out of some of these kids.
thank you for your testimony and keep up the great work brother
I worked at jiffy lube for 3 years and the most annoying thing i hate as a lower bay tech was when the manager rushing you especially when you have a car with a skid plate with a million screws to get off without a impact gun before having access to drain plug and oil filter
Dealerships should be called, $$$$$$ SPEND IT HERE! $$$$$$!!!!!!
Jiffy Lube almost cost me an engine, the kid at Walmart who jammed and bent my transmission dipstick caused me to have to drop the transmission pan on my GMC Sierra. Almost every time I have had a quick lube place change my oil it has cost me money and time. Not worth the headache. My Subaru gets dealer service for the first three years, 36,000 and then I'll do it. My truck is tall enough for me to roll my fat ass under it and change the oil.
Man you work for a good place! I would stay! I have a 2007 Audi I was having an intermittent issue with about 3 years ago. Some days it would run like crap and couldn't get out of its own way, other days would run perfect. Wasn't throwing any codes so I replaced a few parts just guessing and didn't fix my problem. Took it to Audi of Lehi Utah. They told me it needed $7700 worth of work to run right. They wanted to replace all injectors, coil packs, carbon clean the intake valves (which I had just done myself), replace the high and low pressure fuel pump, replace the water pump, replace vvt solenoids, replace the upper chain tensioners, and replace the pcv system. I declined and parked the car for a couple months. Eventually got back under the hood and really started digging. Found a hidden connector to the hpfp that was cracked and barely on there. A little dab of super glue to hold it on and the car has never had an issue since. That was 3 yrs, 60,000 miles ago. (Currently at 230,000mi) I drive it daily and it still runs perfect. No check engine light, super smooth and quiet idle, and throws you in your seat when you get on the old girl. The experience really put a sour taste in my mouth for dealerships. You my friend give me some of that faith back. Keep up the good work brother!
I work at a dealership as well, started there knowing how to do basic maintenance. 7 months later, I've learned much, thanks to the few master techs that we have and all other Technicians as well. We all help each other, best job so far. 👍🏼
Hell yeah, thats how it should be
I bounced around to different jobs, some tech jobs, assembler, maintenance. I’ve always wanted to be a professional diesel mechanic, and I have most of the skills to get by. Luckily for me, I opened the newspaper one morning at my parents house on a visit. Low and behold a DREAM opportunity opened up, an independent heavy duty shop looking for a mechanic or the right man to train. I just started at this job today June 3 2021. $6 an hour more than I was making just for starters, the whole 9 yards. I told my boss and the master mechanic I will learn from, that today I was never happier in my life, with the exception being the birth of my children. I love everything about cars, trucks, tractors, and machinery in general and with a little patience and ALWAYS busting my back no matter what I was asked to do, I finally got my opportunity. The passion I have for making broke things not broke anymore, is almost sickening. I can’t get enough of this stuff and plan on retiring from my current career.
Took my 2018 Ford F-150 eco-boost to the Ford dealership for the rattling noise on a coldstart they told me it was cam phasers you were right thank you The drivetrain is still under warranty I was told but could this happen again after 50,000 miles
it could yes, esp is important on new vehicles
I'm greatful to have a couple senior techs who give me good advice, one literally saves the day leaving his tool box unlocked on his dayoff because he know we might need something that neither any of us or the shop has
I do the same, open it to them so they have access
Senior techs at work do the same and us youngins appreciate the hell out of it
I used to do the same thing until I came in and found all my pin punches ground into center punches.
I had 3 fantastic Master tech's when i worked my second mechanic job at firestone in Scottsdale, Arizona. Invaluable knowledge I got from them
I’m glad you made this video. I know I generally pay more by going to the dealer, but I’ve always thought that it was worth it. My family thinks that I’m nuts still taking a 2013 car to the Ford dealer for routine stuff . But whatever. With the unpredictability of the 1.6 ecoboost in my car, I like trained eyes on it during servicing. Only a matter of time before the dam opens and the coolant starts rolling into the cylinders.
Well thank You for bringing it to us and trusting us
The issues I have with the Ford dealer that changes my oil are; 1) they almost always overfill it. Just cause it says it takes inventively drips on my garage floor. I know they are always trying to get the oil changes done quickly, but would wiping off the oil residue take that long?? All that said, the price I pay with a coupon is not much more, if any, than I can change the oil for myself and I know they are actually changing the oil and filter.
I made a video for DIY people in this and other dealers
dealers have contacted me thanking me and now have their guys do the services EXACTLY how I have instructed. I know it's a problem and my guys I get on and make sure to my best ability they Do Not Make This Mistake
I know it's frustrating
ruclips.net/video/1CYxGC8lCh0/видео.html
@@FordBossMe Thanks for the reply. You should be an ambassador for Ford dealer service!!
If you have no choice but to go to a shop here are some tips you can try to make sure they actually did something. Check your oil before you go in the level and colour of the oil. Make a mark if you can on the oil filter with a marker to see if it’s been removed or not. That’s all you can really do plus new oil should look clear so once the service is done check your oil before you go anywhere should be fresh and clear looking
Your a good sea daddy every business needs.
I enjoy your videos, real life expectations taught.
I always do my own oil changes, a while ago I noticed between the transmission and engine on my Nissan Frontier 4x4 6 speed manual there was a bit of oil leaking I instantly thought rear main seal, luckily I still had warranty I went to a newly built Nissan dealer and spoke with a service guy who then went and got the Nissan master tech to come look at it, he took the car into his bay and confirmed it needed a rear main, anyway the cool part of the story was, he actually called all the lube techs over and showed them what a rear main seal on a new Nissan frontier truck looked like he spent some time coaching them on what to look and to pay extra attention when doing oil changes. He seemed like a father figure to those guys. You can tell they respected him.
What a great video. Thank you for explaining the “behind the curtains” side of a dealership. As a customer we have no idea.
In 2017, my GF and I bought a 2013 Kia Sorento. They have an in-house Kia service center. The same guys are still there to this day and we haven't had any issues with their work. They've rebuilt the engine (from a recall so it was free), fixed the back up camera, driver side seat heater (covered by ext. warranty), lower left ball joint and right side strut mount (600 bucks for both).
Only complaint I ever had is they forgot to call me to come pick up the car after they finished with the new engine. They've never tried to sell me anything I didn't need. Always answer my questions. I see the same master tech at the front window every time. He's a cool dude. That car would be in the junkyard and I'd be out 13k right now if not for them. Shout out to Brenegan Kia West Salem, WI.
You're exactly right.
Big difference between somebody that can make the monthly payment and somebody that can afford proper maintenance. So they go to cheap shops and wonder why every 2-3 years they're back buying another vehicle. And usually rolling the upside down balance into the new loan.
I come from a long line of educators on my father’s side. While I didn’t because a teacher myself, I do like sharing knowledge with others; at my job or even to family, friends, or even strangers depending on the situation. I guess it’s in my blood. I tried to expand my knowledge at a former job many years ago, and the guy (that was supposed to be my friend) didn’t want to teach me. He figured if he was the only one who knew the particulars of this new job, he would always have a job. Well, it BIT HIM IN THE A**….he was eventually terminated for a variety of reasons, but one of the them was his refusal to train me. Keep sharing your knowledge; I will SOAK it up and also share it with others as well!
Yes mistakes, like dealer using an overtightened nylon seal leading to major oil loss.
They need to teach them how to torque oil plugs. My Ford dealer has stripped out more oil plugs from over tightening. Especially on my 5.4 liter.
Very well stated. Having been in the service industry myself. I say pick your service center. Same as you would a Restaurant. If the parking lot is full. And you need reservations. Most likely quality service. With good food. A service facility with an empty lot. Workers hovering like vultures. You may not want to stop in. Could never understand why most don't grasp the concept. Quality over quantity.
I’m not very car savvy but I enjoy listening to your videos and just learning a thing or two.
I went to 4 nissan dealers the 5 th one actually knew to Re flash the transmission. 15 Rogue sv Awd.
I second the guy above me, I drive a 2014 special edition and just curious about others experience. Mine makes more nasty sounds than a 60s mopar and it’s on its 2nd tranny but she still goes
LoL that's terrible
@@Michael-uo4jj believe it or not it’s an understatement. My car sounds as if it’s literally just shooting shredded metal all around the tranny no clue how the thing has made that sound for 60,000 miles
@@lordfarquaad4174 oh i know the sounds those cvt's make i use to work at a mitsubishi dealer and they have the same CVT's i had to drive them and inspect / write up work orders to see if the manufacturer would replace them it's probably the steel belt is fucked there was an update/reprogram to fix it but if it's already gone gotta be replaced
Damn that weather looks like a windows background
Hahahaha. I can’t stop thinking about that now.
As a 70-year young woman, I never know who to trust. Went to Ford dealer for an oil change a few weeks ago, for my new-to-me 2014 Escape. They recommended new cabin air filter, new air filter, and new coolant. It cost me almost $400 total. As I was leaving the dealership, my “low tire pressure” light came on. At least Walmart will check tires, fluids, etc. Edited to add: It now has around 77,000 miles. It had around 75,500 when I purchased it 18 months ago.
I'm sorry that happened to you A lot of times whenever the technicians that are changing the oil rotate people's tires they forget to check the tire pressure and reset the tire light and it's no excuse I know
There really should a movie made about quick lube places... kind of like Waiting and the service industry.
Feel like the people in the lube places just lack common sense like using the wrong oil
They dont lack common sense, they lack give a fuck
They’re just sloppy. Sometimes they screw up really important stuff like undertightening, overfilling, not priming/flooding the oil on turbo motors, etc. but most of the time they just make a mess and get oil on your seat and door handle.
My mom gas gm vechicles. She was camping memorial weekend and blew a brake line on her trk while at campground about an hr from home. Her camper road service paid to get towed in to closest service but she paid to have it brought the extra distance to dealership she uses. It couldve been 200 dollar fix but they recomended and ordered parts for 1100 dollar fix of all new brake lines on her 02. Im glad they did because i was gonna recommend the full fix. Be couldve left her camper at campground for 2 days extra if known time for repair but got a friend with his trk to get moms fifth wheel home. Ive had a gm dealer not tighten my water pump to fan clutch bolts properly when replacing a timing pin for my 6.5td cam gear driving the injection pump gear. I drove the trk 2 hrs and fan took off. My trk was at that dealership 4 different times for an injection pump problem before it was truly fixed
Guy in my area every dealership went out of business or got bought out by someone else. Thousands of complaints for over 40 years!
Sir, you're very correct with what you're saying. As far as I can say is that the dealership service department for oil changes is the only way to go. Quick lube shops are ok, but there not knowledgeable with all makes and models. The dealership has all the proper tools and oem parts. I strongly believe that only use factory's oem parts. I'm not saying that all dealerships are bad, but some. I still believe most are good. You're a top notch guy, you're always upfront and honest. And thank you Sir for using proper language and not swearing. I respect that. You're a true certified technician. I'm from Canada and wish that you were my technician working at Honda. I have a 2015 cr v. Stay safe!
I just started at a ford dealer. My first job ina garage and I like it
What you did for that guy with the car with the 3.5 is what gets and keeps customers. I had a Mitsubishi that I took to the same dealer religiously for a couple of years. They knew me. One day my glove box fell out. Asked if they could fix it. Took them a few minutes but they made sure to charge me 1/4 of an hour. Never went back there again and before I had spent thousands. Had they eaten the cost of 5 minutes of labor they would have kept me as a customer and kept my $ coming.
At my jiffy lube we have 2 licensed mechanics who work there. We do a genuine service, I can’t speak for them all sadly. But I know atleast the one I work at is honest, no bs.
So tell us which one.
What is a licensed Mechanic?
Ya better get your diesel mechanic an apprentice because one day he’s going to retire
Great video you are the kind of people we need more of.
Thank You
I love to see when places keep great workers. thats why my dad and i keep going back to this small mom and pop place here in MA.
I live in Canada and I typically change my oil at around 3000 miles using full synthetic. I used to go to a nearby quick lube place in the winter and I would change my own oil in the summer. Once I went to change my oil and I didn't need a wrench to remove the drain plug. After that I changed myself or I went to the dealer. I always go to the dealer when I have a newer vehicle to maintain a proper service record. Also if there is a problem a qualified mechanic and a parts department stocked with OEM parts and fluids is only steps away. Thanks for the video.
At one Ford store I was at, they used aftermarket oil filters and flavor of the month oil in the tanks. One didn't know what kind, type, or weight of oil was pumped in.
No matter who distributes the oil to them it still has to meet Ford's spec so who distributes is kind of irrelevant it's more along the lines of does it meet Ford's spec
@@FordBossMe That owner I worked for was the ultimate cheapie. He found all kinds of ways to make money. I can't confirm or deny this, but I suspect that he bought recycled and re-refined oil. He got whatever he wanted because he moved a lot of vehicles. He's long dead, and I think I know where he went....)
Fantastic great video and presentation.))) you are the master craftsman well done and keep these positive video’s coming,,,)) people like you are gold Dust))) from over the pond..))🇬🇧
Thanks Brother
Appreciate the insight. Too bad we can’t all get a look behind the scenes at our local service departments. Cant even see the lube tech’s, just the front service advisors. Reviews are all over the map for all my local dealers.
we have glass windows so techs can be watched the entire time, I have customers that come back and talk to me while I'm in the middle of major repairs I'm okay with it I have nothing to hide
That’s great, all my local dealers are set up with the shop offset from the actual dealership. I have appreciated your videos as a new Ford owner, hoping to find some solid service in the future!
I worked with quick lane at a Ford dealership once. Back in my hometown I started turning wrenches at Kmart automotive for years, they got bought out by Penske, few years latter Penske closed the doors. Got a call six months later from my old boss from Kmart and same boss while with Penske. Turned out he got on with Worthinton Ford managing the quick lane their including the entire crew from the old shop. Unemployment was just running out for me so I signed on. After two years I had to look into replacing my current vehicle, so seeing that I work for a dealership I’ll look into buying a used vehicle I can afford. Found one out right payed cash for a beater with a heater just to get to and from work. During the run ability period Ford had on the vehicle, there was an issue and had to bring it in to the main dealership to have it looked at and serviced. Dropped it off at the night drop the day it had an issue. Now the short story. Took three weeks just to have a tech look at the vehicle, was going to take another three to four weeks before it could be repaired. Screw that got it towed back to my apartment and I’ll have to do the repair on my own time and out of my own pocket. Tow truck shows up and unloads the car off the deck, I notice a fresh scratch and over a dozen other fresh marks all around the vehicle. The damage can from the tug they use to push cars around on their lot that don’t run, but because I didn’t notice the damage before it left Ford wasn’t liable. I spoke to my boss and Ford of course saying I wanted the damages repaired. Four months later go to have a meeting with the suit’s and they told me we aren’t going to pay for the damages and if you like we can take this to court if you want to pursue this. Got back to my store and told the boss what happened and he knew what the outcome could be cause I did say Ford fixes this shit now or I’m gone. An hour later with tool boxes in a Uhaul and my final pay in hand I was gone. For Ford to treat an employee like I was treated was horrendous. After that worked for a real decent family owned garage for a long while making good money, me and the Ford company will never see eye to eye after all that.
I was taking my car to a Toyota dealership not far from my house. Twice they left an oil mess on top of my engine. At the same time, they didn't put the cap on the battery after checking it. That acid spilled all over the place. My brother-in-law took his car to fix a couple of things. when he was leaving, he opened the hood to check the work, but they didn't do it. A friend of mine who worked at an auto parts later told me that some mechanics who worked at this dealership used to sell cabin air filters to the auto parts from those for which the customers paid but that never were installed. Crazy but true.
Well said. We know there are good techs out there, and good shops/dealerships. We just need to.find them through all the muck that's out there.
My fathers in laws brand new 2012 Ford Fusion, first oil change at the dealer...took me a lot of elbow grease to get that stain out off my driveway...I had it towed back to them and almost traded it in...
Hello, I have seen 2 of your videos so far and I must say very impressed with your transparence and honesty . I have subscribed to your channel just for that reason. Keep up the excellent work. Have a great day !
thank you
One day about a dozen years ago, I had an appointment at the local Chevrolet dealer to have the oil changed in my 2007 Corvette ZO6. The engine was a 7.0 with dry sump oil system, an LS7. I asked for “Ben” who was recommended by a friend who also owned a ZO6. I asked the service manager to have Ben work on my car. He said, “Ben is not in today, but I’LL PUT MY BEST MAN ON YOUR CAR”. My emphasis. I watched. From outside the service bay when the tech lowered the car and was looking for the oil fill cap. He was trying to remove the “beauty or coil cover off,the engine. I asked him what he was doing. He said trying to find the oil fill cap. I told him he had to look near the right side of the firewall for the oil tank. The kid doing the work just didn’t know, not, his fault! But I told the lying service manage what I thought of his “my best man” assessment. The dealership is closed, no loss.
Finally some one talk good stuff 👏
Aye we all gotta start somewhere, I was a lube tech at a BMW dealership loved every second of it. Now I run my own tire shop and that’s all I do. But mechanical trades are dying any young person who’s mechanically inclined and wants to pursue it should go for it. Just handle every job with care. Take your time and don’t rush and always listen to the master techs and higher level technicians. Not only can it help you, it will also be good to learn and more efficient 👍
My 2014 Expedition that I bought new was always taken to the Ford dealer for service and oil changes, never anywhere else. When the warranty ran out, I started doing the oil changes myself. Went to take out the drain plug and it was stripped out. I guess the Ford trained mechanics don't know what a torque wrench is.😑
Man I wish I was at that type of dealership, after the things I saw I trust independent shops more than anyone.
I worked at German car dealers in the Seattle Metro area for about 20 years before I retired. Luckily, I happened to work at some of the better ones. I still saw some incredible things. At the Audi dealer I worked at, we had a tech who had graduated from one of the big tech schools. He was skipping doing oil and filter changes and claiming them as done. When he finally got caught, he had over two dozen new oil filters in his roll-around. He got caught when a customer had the low-oil light come on about 100 miles after "service", and the oil was filthy-he didn't even "top it up" to hide his crime. This was in a shop that had an extremely sharp and attentive SVC MGR. Customers-be aware! BILL
The more you do yourself, the less you get ripped off.
I use to work at a quick lube,my boss trained me very well. But I also had some experience in changing oil,after leaving that place I got into a chevy dealer ship as a lube tec. Then they let me go for a more a.s.e. mechanic. I remember telling other mechanics how oil a straight 6 4.0 took,they were surprised on how much knowledge I knew.
The last time I took my vehicle in for an oil change at a dealership, I later found that they cranked the oil filter on way to tight and didn't lube the oil filter gasket. It is the only time in my life that I replaced an oil filter and the oil filter was gorilla torqued and the gasket stuck to the mounting surface. They did a complimentary multi-point inspection and found a lot of stuff that they said I needed to get fixed, that ultimately didn't need to get fixed verified by a trustworthy independent shop that is now the only shop I take my vehicles to. After that, I took the vehicle in for a recall on the steering shaft bolts at about 50k miles. A few years later, at about 76k miles, I had to have the steering shaft bolts and shafts replaced. Unless I have to, I just say no to the stealerships.
Every once in awhile you'll have bad experiences, I get it. I apologize for them
I would probably trust the Foreign Dealerships over the American ones.
I've watched several of your videos, and am now a subscriber. I'm hearing impaired, and get major ear envy knowing if my ears were bigger or stuck out more it would help me hear better. Shortly before you made the remark about your ears and being able to recognize when something doesn't sound right, I thought "I bet he has good hearing" then BAM you confirmed it! Get outta my head lol
Lol yeah I've been teased my whole life because of my ears but you know what I embrace it as long as people are tasteful and they tease I don't mind but as soon as they become disrespectful that's when I remove them from the channel but it's been something I've dealt with my whole life brother
I guess that's why I do my own work, I know what's going in the engine and that it's done right. I just did as I noted in a prior videos of your, a 2014 Grand Caravan 3.6 oil cooler replacement for my cousin. At the same time, we did the transmission cooler lines. The first thing my cousin said was before asking me to help him, "I want to do it because I don't trust that the dealer to do the job right and everything going back like it should. I know that we will take the time to do it right". We did, and it's been fine.
As you know, with Fords, it's critical to use the right filter on the newer models. If the oil filter has the "S" suffix on the part number, that's a silicone anti-drain back valve. Yes, most know that Motocraft/Ford doesn't make their own filters. They are probably made by Champion Labs or Baldwin, or maybe Wix. But you can get a Motorcraft filter at WM for maybe $3.97 for most Ford applications. Combine that with a good quality oil you buy there and you can do an oil change for less time and money than you could at a dealership. You'll take your time, look around the vehicle and check things out, and spot trouble while you're under there. Plus you have the satisfaction of doing it yourself. Most parts store chains and even some service stations (depending on the state laws) take back old oil at no charge, so you can be sure to get rid of the old oil properly.
With that said, a few good aftermarket filter makers also use the proper anti-drain back valve in their filters. The unfortunate thing is that auto repair is not taught as a solid career in a lot of ways. Kids today are encouraged to go to college and have office jobs. There's nothing wrong with that, I have an MBA, but I'll never be someone that pays someone to fix something when I can do it. I learned from my late dad, he was the same way. I joke people, I've never paid for a haircut in my life. My grandfather, sister, and now my uncle (since my sister moved) cut my hair. My uncle gets his cars and other household items fixed for free. We barter. LOL.
Go into many parts stores, or even dealer parts departments (not all). Most of those folks were doing something else a year or two ago. It might have been that they were working at dealer A five years, ago, dealer B three years ago, and now your dealer. But, they wee parts people. Even if they were parts people elsewhere, that was their career. Now you'll find that they were flipping burgers a few years ago, or working retail. Nothing wrong with that, but we are not creating career people in the parts and dealership world.
Years back, the company I worked for allowed us "office" folks to go out with a salesman for a day to go on their route. It was fun and got you out of the office for a while. I chose my area. I went into a parts store with a salesman and I recognized the guy behind one parts counter. I hadn't seen him in a number of years, and he sees me and says, "Man, I wondered where you wound up...." He said to the salesman, "I remember him coming into the first parts store I worked at in 1976 with his dad. He was a kid back then! Sure enough, he was right. As a young adult, I went to that same parts store he worked at to get my parts. It eventually closed and he went to work for other places. But, he was a career parts guy and knew his stuff. He'd find it when others could not. He would call the company hotline and say, "I'm pretty sure you have the part but don't show it in the catalog....". Nine times out of ten, he was right. You just don't see many parts people like that anymore.
Where are you located BTW?
I have been a lube tech for over 21 years and I just started working for Ford and I have seen it all in 21 years both sides
In general, I agree with the post. I have had good dealer experiences, and even though they aren't cheap, I have gotten my money's worth. However, the two largest quick lube chains are large, professionally managed companies. Jiffy Lube is owned by Shell Oil. Valvoline is a $7 billion company. Individual Jiffy Lubes are owned by franchisees, while Valvoline is about half company owned and half franchise.
I recently tried a Valvoline instant oil change, and was impressed with the experience. If you just want an oil change and the fluids checked, it's not all that complex. And, since they only do fluids, they are a bit more focused and have fewer distractions than service firms that do tires, batteries, brakes, etc. I sat in the vehicle while it was serviced and talked a bit with the supervisor. It took them twelve minutes.
If you expect any complexity, a dealer is a better option. Everyone wants to change your oil. Walmart does oil changes. Firestone, etc, etc. A typical Valvoline location does 40/day. I have done 5 or 10 in my life, and felt like I was 'good enough' to do it for myself. Even at my worst, I feel like a couple of weeks would be enough experience to perform an oil change.
I can see where the poster is coming from. For example, I would never go to H&R Block to get my taxes done. Even though they are undoubtedly pretty good with vanilla returns.
I know it's not for everyone, but I've done my own oil changes for 40 years. The tools needed are paid for by the first change. Every one after that is only the price of the oil, and filter. And part of those savings go into better oil and filters.
I used to go to Jiffy Lube. After I up graded to Ford Oil and a Ford Oil filter it was getting up to $70! I now go to Ford. It’s just gone up to $55.
THREE hours for an oil change and tire rotation at my local Dodge dealership WITH an appointment this weekend. Absolutely ridiculous
Anymose I talk to dealership guys and they sound more and more like Jiffy Lube guys every day. They all go into BS mode too much.
Thanks for your honesty. Quik Lube places are a joke. Few of these guys give a care about MY car.
Keep up your passion to tell is like it is. We who care, appreciate your honest and forthright videos.
Thanks again!!! 👍🚗
thank you
I always have my oil changed at the Ford dealer the prices are competitive and they check things that the quick lube places don't check. I replace my air filters and wiper blades with motocraft replacements that I can get cheaper than the dealer will sell them at.
Great video wish we had more mechanics like you out there
Thanks Rusty Appreciate that
Its some ther great videos and lovely weather down wher you from gays 👍
Great video. Really wish you worked in the Detroit area. I'd be your customer forever. My dealership experiences run hot and cold. Love 'em, then hate 'em. Best wishes.
Dealerships can have a dishonest teck and it destroys that dealership
Your a honest ASE Mastertech
Good job 😊
Thanks 👍
I've been taking my car to the Subaru dealership since 2014. Every other time when I get my car back they try to sell me something I don't need. An air filter, cabin air filter for example. The most recent time they told me I needed new tires but they were only 2 years old and I didn't need them according to the measurements. I'm going somewhere else next time
Good stories man because I'm opening a huge shop down here in Panamá republic and all this information is solid bro. Thanks again all the best. The way is way I so things but I'm learning as well.
I've been going to Lube shops forever, and mostly has been fine. I did have a bolt get stripped out on the oil pan. I had a private shop fix this, and he didn't really want to blame the lube shops, he just said this happens. He suggested I go back to him for future oil changes though. Maybe I'll do that.
Theres nothing better than finding a honest mechanic small boutique shop that is there to not rip you off. Theyll laugh at you if you dont come to them first before a dealer gets you jacked in the crack.
The worst I was involved with at a tire shop was a salesman/counter man came back to me and said "the customer wants these tires (used) so I did the job and an hour later the customer drove right to the bays and was upset that he paid for new tires, what happened? Yeah that was my clue that there was more bs up in the front than I wanted to work for.
I worked at a dealership that was 1/2 way decent, & honest w customers. My boss at the time had to lie to me to get me in.
I went from getting paid $16 to 14 in the interview. I should’ve went elsewhere, but since it was a dealership it seemed ok, so I went through w the hiring process & started working.
Abt a month in I found out why they hired me so fast. It’s cuz guys that were there for months were quitting cuz of pay. We had 2 guys that quit on the spot. Some of our guys were making flag rates on a lube line.
It got bad enough where we’d reconnect services, & the customers stopped approving stuff, & since I was on hourly at the time I just stopped recommending extra services unless it was a 60k or a 100k trans service, or if something was truly messed up on the vehicle.
Then when we’d stop recommending stuff the service advisors got better at their job.
When we started to have guys quit my boss took me from the hours we agreed upon in the interview/40hrs a week to overtime.
There were times I was working 2 12hr days in a row. I’d get there at 7:00am & leave at 6:30-7:00pm. Then when I’d be 10min late once a month he’d get on my ass for being late. Then on top of that we had a manager under my boss that was on my ass for nearly a month forcing fast pace & telling me how to do my job. After a month & an 8hr work day I respectfully snapped at him.
Then on top of crappy pay, long hours, & hell from managers they made us buy our own tools. Oh which none of us did, so when we didn’t have tools we just didn’t check stuff then when the manager would get mad at us we said we didn’t have tools. Then when he’d tell us to buy some we’d say no.
Was there for 3 months, & I will say that I got a ton of overtime, & worked like a dog. I was close to calling in sick a day or two. Except for the insane overtime I enjoyed working there. I got fired cuz I wanted to go back to my previous 40hrs, & he told me that if he set me back the others would quit even tho firing me was worse. So yeah, I won’t name the dealership I was at, but for legal reasons, but dealerships scam everyone including their employees.
I bought a 2016 Toyota 4Runner once , let the dealership do their ToyotaCare thing up until 25000 MI then I started doing it myself when I went to grease the drive shafts, it was very apparent no one ever greased the u joints or the splines. Never again...its not free if it dont get done.
I received over a thousand dollars PLUS in SK, Snap on and Proto tools and almost complete socket sets with two letters etched on them on the ratchets, all high end brands all over my engine compartment and in the bed of my truck after picking up my 15 F 250 Power stroke after warranty work on the DEF heater element, CCV replacement, and intercooler pipe boot replacement from my local Ford dealership. I called the dealership the very next morning as they were closed when i discovered this and told them what happened with the name of the mechanic working on my tuck. As a Aircraft mechanic and a IA Inspector i understand the importance these tools has to someone. They promptly told me there was no one with that name working at this dealership and I must have went to a different dealership. I got in my truck made the drive to the dealership paperwork in hand and placed it on there desk. They pulled up my invoice and said that name is not anyone that works here. At this point im mad and insisted that who ever worked on my truck made a big mistake and left personal belonging on my vehicle not indulging on too many details for anyone could just claim them. After a twenty minute wait the service advisor came back and said no one said they are missing anything. I left them with my business card and told them to call me if anything comes up and so far almost two weeks has passed with nothing coming out of this situation. Any ideas how to move forward, any ideas hoe to return these items? Im lost at this point?
That is absolutely crazy I've never heard of anything like that
Im new to the channel. Im sure you have probably answered this before, but how does the dealership you work for feel about your videos? Just wondering, not bashing or being 'one of those commenters'. I wish there were more techs like you around my area!
I watched this video just to confirm you mentioned the bit information access (thank you!). I work at a GM shop and having guys with 20-40 years experience working in the adjacent bays really makes spotting problems and getting the job done right (big or small) easier.
I was hired by a fire department as a mechanic. Became a firefighter developed the maintenance for the dept retired now loved every day I worked.