Why you can't trust your car dealership service department!
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- Опубликовано: 8 сен 2024
- Why you can't trust your dealership service department: Hint, it's not what you might think! Plus, I'll give you a tool that will change your experience with every dealereship, shop, garage, or mechanic you use from now on (for FREE)!!!
RIM worksheet: drive.google.c...
I got quoted $600 labor to install a part on a Prius allocating 6 hours for the job. Thanks to RUclips I did the job in one hour.
This is the biggest reason why I prefer to do my own work because I’ll know I’ll get it done right and with the best results
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The dealership tech unplugged my dashcam when they worked on my car. I guess they had something to hide in the service bay.
Chevy in my town told me my wife's car needed a new cat. I only brought it in due to a CEL which resulted to be covered under a recall. When I picked it up they said the light won't turn off because my cat is bad. Cleared the code (same code for the recall) and 2 months later the light hasn't come back on. They really tried to scam me out of 1700.00.
Hey, I just want to let you know the information and genuine care you put into looking out for strangers is "appreciated". I don't know a better word to express my gratitude but you're the man. Thanks and take care
More parts sell more money 🤑 that is the problem 😂
This is an appreciated comment.
Do not EVER take your car to a dealership for anything other than complimentary services, recalls, or warranty work. They create problems that don't exist and they charge you triple what you could get it done for anywhere else.
Truth.
Yeah… we took our car for a recall on emissions and now our engine has noise in it which it did not before and they are not taking any responsibility on that at all.
No one but dealers will touch airbag lights and sensors as well, it's a racquet. Paid 2k for a 2016 kia passenger seat with a mat sensor in it.
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This is good thing to know about dealership service. Now, I know how to get them back because this is their doing my toyota rav4. It took them almost a week before they fixed my car just tire rotation
Went to a chevrolet dealership here in Maryland for oil change and tire rotation and they told me my 2014 Malibu needed new lug nuts and they couldn’t remove my current lugs nuts because they “expanded in size” due to the heat and they couldn’t fit their socket on the lug nut. So in theory, that means that I would have difficulty in removing the lugs nuts. WRONG! The next day I was able to EASILY remove the lugs nuts myself and I ended up replacing them with lug nuts from autozone. This is one of the many many lies I have dealt with at a dealerships.
If there really was no problem with the lug nuts, why did you replace them?
This is a common problem
If or when this lug nut issue arises, it’s usually mechanics that use the wrong size sockets combined with air impact wrenches.
Bottom line here is that dealership service advisors and mechanics are NOT INCENTIVIZED to care about quality and honesty. Service writers are incentivized to sell (as they are compensated on commission) and the mechanics are incentivized to get the work done quickly with no regard for anything else (as they are paid on flat rate, e.g. paid by the job). Until these compensation structures change, people will continue to feel ripped off and scammed by the dealerships.
I say this because I was a former dealership mechanic for 10 years. I was quite a competent mechanic, but quit because I was not compensated fairly (paid by the job, I was paid $20 per hour when the dealer charged $125). My paycheck fluctuated weekly, between 20-30 hours (when I worked for 40). I said screw this trade, went to college to do something else. Good mechanics leave the industry and primarily poor mechanics remain.
Car dealer service depts are worse than going to the dentist or dmv. I'm sitting here right now 2 and 1/2 hours into waiting on my "scheduled" oil n filter change. Painful...
If it takes 20 minutes to do an oil change and tire rotation, why do I have to wait almost 2 hours with an appointment???
This makes perfect sense. I brought my car in for air conditioner last summer they told me I needed all of these other things done breaks and a few others. Chose not to fix air conditioner that day and within that week there was a leak and caused way more damage and I had to get insurance involved. That was in sept. Didn’t need it for winter and by the time spring came it wasn’t working again. $500 later and now I’m here 3 rd time. 2nd time since April. They are not fixing the problem and I’ve spent about$4000 at Subaru dealership.
Long story short. Car dealership service departments are polluted by useless sax of ish.
One thing that drives me crazy is there’s a dealership’s recommended service schedule and also the manufacturer’s. This should not be legal and only the manufacturer’s should be followed.
Agree with this dealership says car oil should be changed at 7,500 miles manufacturer says 3500 so which do you follow?
@@jeannielynna manufacture’s.
My service advisor tired to hide the service from me. I only got transmission oil leak issue, but she told me I have to change valve cover gasket as well. It’s not relevant. 💩
Because the monthly nut to support the service department is ridiculously high - That is why they do it. Warrantee work covered by the manufacturer pays only a very small amount. If the manufacturers were fair it wouldn't cost consumer so much. It's the manufacturers fault.
Thanks for sharing your knowledge. I highly appreciated it
I do not like the big bass boost on your video. You talk soft so I pump up the volume (Have my computer hooked up to a great stereo) in the intro and then the LOUD blast. Thanks for almost blowing my speakers. ALMOST ! GOD BLESS ALL I AM THE SHED ! ! !
Very helpful! Thank You!
Ridiculous low and high audio that makes listening very uncomfortable .
Went in for oil change and they said I had a leaking shock. I declined replacing the shock, when I got home I checked the shock and it wasn’t leaking. I do my own oil changes since that day
.... They said I couldn't rotate the crankshaft by hand... liars😂😂😂
I took my 2016 lexus is 300 to the lexus dealership to get a oil change. It was at the end of the day on Friday. I asked if they could squeeze me in. It takes 0W-20. It's very hard to see when new. Checking it at home it was dark. I thought maybe my motor is racking up the miles and now looks a little darker. No... My next oil change was back to very light /hard to see on the dipstick. They actually never changed my oil. Completely shocking coming from our biggest local lexus dealership. I did tell management my experience. Not sure if they did anything about it
Coming to you from Australia. I told the service dept. at the dealership where I bought my last vehicle that they were letting the sales dept. down because of their attitude and that I would never buy another vehicle there ever again
Are we hunting for Bigfoot?
Thank you for the information. Just wanted to let you know that the link to the RIM worksheet does not work. I was directed to the link, but there wasn't a document.
👍 agree
Service advisor..liars...make stuff up..... You gotta talk to an actual mechanic
Dodge had my car for over a year and never fixed my car, and caused damage to car.
How much do the mechanics get of the overpriced repair costs?
Why would anyone take a car to a dealer
Well stated!!! Thank you!
I’m at the dealership right now for them to fix my air conditioning for the 3 rd time. What do I say to them? They fix it and it works briefly and now I am back 3 rd time.3 rd time in 10 11 months
Bob king Hyundai gave a me a list for 600 worth of stuff my car was 2 years at the time old 40k miles 😮
Are you bragging or complaining?
That’s bragging for a hyundai
Good video. You should have more views!
dealers see you as a wallet walking in the door.& do their best to make sure its empty when you leave.the OTHER side of it is.its nice to buy a used vehicle that was dealer serviced regularly by the original owner.THEY spent a TON of money.& you get a used vehicle that basically hasnt aged mechanically.& they generally last forever since everthing is so new with factory parts.
I got screwed out of Toyota dealership Tyler Texas Classic Toyota went in for a oil change in a cranking issue they didn't even diagnose the cranking issue I have to go online and find out myself it was the brake switch bad when I drove away after being there 6 hours my transmission mount was loosing they outlined in my front end for I can come back in sooner for tires if I can't trust the Toyota dealership who can you trust
Lol what?
@@zombiezdunlikeme 100% true just had recover from a rollover accident wasn't able to put pressure on my left leg for three months and a half went in on a walker they didn't care about my disabilities transmission mounts motor mounts was all ruin I was there like 5 hours I received a voicemail for them that I did to notice while waiting they was willing to take my car for a brand new 2020 limited Avalon so maybe they didn't get the trade they say we will screwed the car up
Couldn't download the pdf... it's blank 😐
Agree
I have seen Euro parts take parts into Main Dealers this must mean then that The Dealer charge you for Genuine Parts and use After market parts which they get at trade prices
They then charge you full genuine parts prices
What a complete rip off
Also Formula One who charged £90 for a brake disc which they got at Europarts next door to them for £16.99p after Unchecked up on the price I also seen the disc manafacturer name on their receipt -two and two makes four
The RIM page is blank
Can't hear you. Weak voice volume
Im.a service advisor that has a CSI score of 1000. Which is perfect btw..why do i have this score? Because i do not lie to my customers, i do nit charge matrix pricing to my customers..i charge list, i use all data time and wave the diag fee if a repair is done. Don't put all of us in the same category..thats extremely unfair. Also, you lied about the service advisor pay..I Am ON A SALARY. I do not SELL anything..a repair sales itself.
Yeah but you get bonuses based on the surveys and the jobs sold as a total. At least i did at DCH Honda as a service advisor.
I waste my technicians time by not charging diag
You need to re record this because your out of frame and fix the audio.
Warranty time is not manufacturer time fyi. It’s warranty time, which is half the time of book time. Way to lead on people to think that warranty time is a proper time.