Why you can't trust your car dealership service department!

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  • Опубликовано: 4 дек 2024

Комментарии • 69

  • @michaelf4782
    @michaelf4782 3 месяца назад +5

    I got quoted $600 labor to install a part on a Prius allocating 6 hours for the job. Thanks to RUclips I did the job in one hour.

  • @GRVPEntGroup
    @GRVPEntGroup 7 месяцев назад +6

    This is the biggest reason why I prefer to do my own work because I’ll know I’ll get it done right and with the best results

  • @jessehernandez3305
    @jessehernandez3305 Год назад +10

    Chevy in my town told me my wife's car needed a new cat. I only brought it in due to a CEL which resulted to be covered under a recall. When I picked it up they said the light won't turn off because my cat is bad. Cleared the code (same code for the recall) and 2 months later the light hasn't come back on. They really tried to scam me out of 1700.00.

  • @curveballintx
    @curveballintx Год назад +13

    Do not EVER take your car to a dealership for anything other than complimentary services, recalls, or warranty work. They create problems that don't exist and they charge you triple what you could get it done for anywhere else.

    • @2Dcmbr7
      @2Dcmbr7 Год назад +1

      Truth.

    • @PravdavBoge101
      @PravdavBoge101 Год назад +2

      Yeah… we took our car for a recall on emissions and now our engine has noise in it which it did not before and they are not taking any responsibility on that at all.

    • @dougwhitney7712
      @dougwhitney7712 10 месяцев назад +1

      No one but dealers will touch airbag lights and sensors as well, it's a racquet. Paid 2k for a 2016 kia passenger seat with a mat sensor in it.

    • @janjachymiak9013
      @janjachymiak9013 3 месяца назад

      💯

    • @sitori663
      @sitori663 Месяц назад +1

      I just took my car for a small recall job - replace a fuse. I refused a bunch of work the service writer tried tacking on. I told him I do a lot of my own work - just replaced the spark plugs and battery.
      2 hours later I got my car back. Again they only had to replace a fuse. I realized after I left that my airbag light was on. Now they want $200 just to put the diagnostic tool that they just plug in. $200!
      I truly believe they F'd with my car to make that airbag light trigger.

  • @Mike-ew9zn
    @Mike-ew9zn 3 месяца назад +7

    If it takes 20 minutes to do an oil change and tire rotation, why do I have to wait almost 2 hours with an appointment???

    • @sitori663
      @sitori663 Месяц назад +1

      THIS!!! Everytime at the dealership. 2 hours for an oil change.

  • @Jenniferfromri
    @Jenniferfromri 2 года назад +5

    This is good thing to know about dealership service. Now, I know how to get them back because this is their doing my toyota rav4. It took them almost a week before they fixed my car just tire rotation

  • @husamettin_amayandancakar1553
    @husamettin_amayandancakar1553 2 года назад +5

    Hey, I just want to let you know the information and genuine care you put into looking out for strangers is "appreciated". I don't know a better word to express my gratitude but you're the man. Thanks and take care

  • @JohnS-il1dr
    @JohnS-il1dr 7 месяцев назад +9

    The dealership tech unplugged my dashcam when they worked on my car. I guess they had something to hide in the service bay.

  • @rsmith317
    @rsmith317 Год назад +8

    Went to a chevrolet dealership here in Maryland for oil change and tire rotation and they told me my 2014 Malibu needed new lug nuts and they couldn’t remove my current lugs nuts because they “expanded in size” due to the heat and they couldn’t fit their socket on the lug nut. So in theory, that means that I would have difficulty in removing the lugs nuts. WRONG! The next day I was able to EASILY remove the lugs nuts myself and I ended up replacing them with lug nuts from autozone. This is one of the many many lies I have dealt with at a dealerships.

    • @tommak6516
      @tommak6516 Год назад +5

      If there really was no problem with the lug nuts, why did you replace them?

    • @BrokeMekanic
      @BrokeMekanic 5 месяцев назад

      This is a common problem

    • @CP-pb3pj
      @CP-pb3pj 4 месяца назад +1

      If or when this lug nut issue arises, it’s usually mechanics that use the wrong size sockets combined with air impact wrenches.

  • @Yul-Uhlu
    @Yul-Uhlu 3 месяца назад +3

    Car dealer service depts are worse than going to the dentist or dmv. I'm sitting here right now 2 and 1/2 hours into waiting on my "scheduled" oil n filter change. Painful...

  • @biometal770
    @biometal770 4 месяца назад +3

    Bottom line here is that dealership service advisors and mechanics are NOT INCENTIVIZED to care about quality and honesty. Service writers are incentivized to sell (as they are compensated on commission) and the mechanics are incentivized to get the work done quickly with no regard for anything else (as they are paid on flat rate, e.g. paid by the job). Until these compensation structures change, people will continue to feel ripped off and scammed by the dealerships.
    I say this because I was a former dealership mechanic for 10 years. I was quite a competent mechanic, but quit because I was not compensated fairly (paid by the job, I was paid $20 per hour when the dealer charged $125). My paycheck fluctuated weekly, between 20-30 hours (when I worked for 40). I said screw this trade, went to college to do something else. Good mechanics leave the industry and primarily poor mechanics remain.

  • @RomanErasmoNovoaSanchez
    @RomanErasmoNovoaSanchez 3 года назад +4

    Thanks for sharing your knowledge. I highly appreciated it

  • @amyhartnett4374
    @amyhartnett4374 5 месяцев назад

    This makes perfect sense. I brought my car in for air conditioner last summer they told me I needed all of these other things done breaks and a few others. Chose not to fix air conditioner that day and within that week there was a leak and caused way more damage and I had to get insurance involved. That was in sept. Didn’t need it for winter and by the time spring came it wasn’t working again. $500 later and now I’m here 3 rd time. 2nd time since April. They are not fixing the problem and I’ve spent about$4000 at Subaru dealership.

  • @amir4r803
    @amir4r803 23 дня назад

    In California, there are no seasons; just hot or cold

  • @AlxndrHQ
    @AlxndrHQ 3 года назад +4

    Very helpful! Thank You!

  • @MikeyD8632
    @MikeyD8632 4 месяца назад +1

    I took my 2016 lexus is 300 to the lexus dealership to get a oil change. It was at the end of the day on Friday. I asked if they could squeeze me in. It takes 0W-20. It's very hard to see when new. Checking it at home it was dark. I thought maybe my motor is racking up the miles and now looks a little darker. No... My next oil change was back to very light /hard to see on the dipstick. They actually never changed my oil. Completely shocking coming from our biggest local lexus dealership. I did tell management my experience. Not sure if they did anything about it

    • @sampappalardo949
      @sampappalardo949 3 месяца назад

      Coming to you from Australia. I told the service dept. at the dealership where I bought my last vehicle that they were letting the sales dept. down because of their attitude and that I would never buy another vehicle there ever again

  • @BruthaVIII
    @BruthaVIII 3 года назад +3

    Thank you for the information. Just wanted to let you know that the link to the RIM worksheet does not work. I was directed to the link, but there wasn't a document.

  • @bayareakat66
    @bayareakat66 2 года назад +6

    Long story short. Car dealership service departments are polluted by useless sax of ish.

  • @iamtheshed2584
    @iamtheshed2584 2 года назад +5

    I do not like the big bass boost on your video. You talk soft so I pump up the volume (Have my computer hooked up to a great stereo) in the intro and then the LOUD blast. Thanks for almost blowing my speakers. ALMOST ! GOD BLESS ALL I AM THE SHED ! ! !

  • @Times397
    @Times397 5 месяцев назад +1

    One thing that drives me crazy is there’s a dealership’s recommended service schedule and also the manufacturer’s. This should not be legal and only the manufacturer’s should be followed.

    • @jeannielynna
      @jeannielynna 3 месяца назад

      Agree with this dealership says car oil should be changed at 7,500 miles manufacturer says 3500 so which do you follow?

    • @Times397
      @Times397 3 месяца назад +2

      @@jeannielynna manufacture’s.

  • @michaelf4782
    @michaelf4782 3 месяца назад

    Went in for oil change and they said I had a leaking shock. I declined replacing the shock, when I got home I checked the shock and it wasn’t leaking. I do my own oil changes since that day

  • @parisi7
    @parisi7 2 года назад

    Well stated!!! Thank you!

  • @shawnliu4541
    @shawnliu4541 4 месяца назад

    My service advisor tired to hide the service from me. I only got transmission oil leak issue, but she told me I have to change valve cover gasket as well. It’s not relevant. 💩

  • @tommyhoneycutt531
    @tommyhoneycutt531 2 года назад +2

    Bob king Hyundai gave a me a list for 600 worth of stuff my car was 2 years at the time old 40k miles 😮

    • @tommak6516
      @tommak6516 Год назад

      Are you bragging or complaining?

    • @BrokeMekanic
      @BrokeMekanic 5 месяцев назад

      That’s bragging for a hyundai

  • @gdholmfirth
    @gdholmfirth 2 года назад

    Good video. You should have more views!

  • @amyhartnett4374
    @amyhartnett4374 5 месяцев назад

    I’m at the dealership right now for them to fix my air conditioning for the 3 rd time. What do I say to them? They fix it and it works briefly and now I am back 3 rd time.3 rd time in 10 11 months

  • @aallen681
    @aallen681 4 месяца назад

    How much do the mechanics get of the overpriced repair costs?

  • @MrDante40
    @MrDante40 Год назад +1

    Dodge had my car for over a year and never fixed my car, and caused damage to car.

  • @landygutierrez2411
    @landygutierrez2411 2 года назад +1

    Couldn't download the pdf... it's blank 😐

  • @john-vv1ln
    @john-vv1ln 2 месяца назад

    RIM worksheet, I just get a blank page

  • @anthonymitchell4487
    @anthonymitchell4487 3 года назад +4

    I got screwed out of Toyota dealership Tyler Texas Classic Toyota went in for a oil change in a cranking issue they didn't even diagnose the cranking issue I have to go online and find out myself it was the brake switch bad when I drove away after being there 6 hours my transmission mount was loosing they outlined in my front end for I can come back in sooner for tires if I can't trust the Toyota dealership who can you trust

    • @zombiezdunlikeme
      @zombiezdunlikeme 3 года назад +1

      Lol what?

    • @anthonymitchell4487
      @anthonymitchell4487 3 года назад +2

      @@zombiezdunlikeme 100% true just had recover from a rollover accident wasn't able to put pressure on my left leg for three months and a half went in on a walker they didn't care about my disabilities transmission mounts motor mounts was all ruin I was there like 5 hours I received a voicemail for them that I did to notice while waiting they was willing to take my car for a brand new 2020 limited Avalon so maybe they didn't get the trade they say we will screwed the car up

  • @dangrimes5078
    @dangrimes5078 2 месяца назад

    What happened to this channel? You only made 3 videos? Why?

  • @robinrosenberg9065
    @robinrosenberg9065 5 месяцев назад

    Because the monthly nut to support the service department is ridiculously high - That is why they do it. Warrantee work covered by the manufacturer pays only a very small amount. If the manufacturers were fair it wouldn't cost consumer so much. It's the manufacturers fault.

  • @gplunky
    @gplunky 6 месяцев назад +1

    Are we hunting for Bigfoot?

  • @janjachymiak9013
    @janjachymiak9013 3 месяца назад

    Why would anyone take a car to a dealer

  • @timkis64
    @timkis64 11 месяцев назад

    dealers see you as a wallet walking in the door.& do their best to make sure its empty when you leave.the OTHER side of it is.its nice to buy a used vehicle that was dealer serviced regularly by the original owner.THEY spent a TON of money.& you get a used vehicle that basically hasnt aged mechanically.& they generally last forever since everthing is so new with factory parts.

  • @AdamMendoza007
    @AdamMendoza007 7 месяцев назад

    The RIM page is blank

  • @MR-rp3xr
    @MR-rp3xr Год назад

    I have seen Euro parts take parts into Main Dealers this must mean then that The Dealer charge you for Genuine Parts and use After market parts which they get at trade prices
    They then charge you full genuine parts prices
    What a complete rip off
    Also Formula One who charged £90 for a brake disc which they got at Europarts next door to them for £16.99p after Unchecked up on the price I also seen the disc manafacturer name on their receipt -two and two makes four

  • @urnotaman4444
    @urnotaman4444 3 месяца назад

    .... They said I couldn't rotate the crankshaft by hand... liars😂😂😂

  • @allthingznatural5592
    @allthingznatural5592 2 года назад +2

    Can't hear you. Weak voice volume

  • @honda97ish
    @honda97ish Год назад

    You need to re record this because your out of frame and fix the audio.

  • @joking6052
    @joking6052 11 месяцев назад +2

    Ridiculous low and high audio that makes listening very uncomfortable .

  • @soonernation37
    @soonernation37 Год назад

    Im.a service advisor that has a CSI score of 1000. Which is perfect btw..why do i have this score? Because i do not lie to my customers, i do nit charge matrix pricing to my customers..i charge list, i use all data time and wave the diag fee if a repair is done. Don't put all of us in the same category..thats extremely unfair. Also, you lied about the service advisor pay..I Am ON A SALARY. I do not SELL anything..a repair sales itself.

    • @JohnS-il1dr
      @JohnS-il1dr 7 месяцев назад +1

      Yeah but you get bonuses based on the surveys and the jobs sold as a total. At least i did at DCH Honda as a service advisor.

    • @BrokeMekanic
      @BrokeMekanic 5 месяцев назад

      I waste my technicians time by not charging diag

  • @urnotaman4444
    @urnotaman4444 3 месяца назад

    Service advisor..liars...make stuff up..... You gotta talk to an actual mechanic

  • @locluke979
    @locluke979 8 месяцев назад

    Warranty time is not manufacturer time fyi. It’s warranty time, which is half the time of book time. Way to lead on people to think that warranty time is a proper time.