Behind the Scenes at a Subaru Dealership | What Happens During Car Service
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- Опубликовано: 3 мар 2023
- Description: Have you ever wondered what happens to your car when you take it to a dealership for service? In this video, we take you behind the scenes at Colonial Subaru in Danbury, Connecticut and show you step-by-step what happens when you bring your car in for service. From the initial check-in to the multi-point inspection and oil change, you'll see how the service team takes care of your vehicle and ensures its safety and reliability.
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#SubaruDealership #CarService #BehindTheScenes #MultiPointInspection #OilChange #CarMaintenance #AutoRepair #CustomerService #ColonialSubaru #DanburyCT 
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Not sure what happens at Colonial Subaru but I know what happened to me at Subaru of Jacksonville when I brought my car in for recall work. Scratched up dashboard and pillars. Loose steering column. And a broken iPod with the Subaru factory iPod controller left in the back seat. Yes, they actually removed a working controller and left it uninstalled in the back seat. Total clown show. The thing you need to remember is dealer "mechanics" are not really mechanics. They are part swappers. They have a computer system with highly detailed flowcharts and instructions that tell you exactly what to do step by step. I guess they didn't have instructions for the Subaru iPod controller so they were confused and just left it out. And it's not just Subaru. All dealers are like this. Luckily I can do all other repair work my self. I had no choice with the recall work.
Did they fart in your Subaru?
Very professional and detailed inspection. One small gripe No fender covers
You are right. We wanted to give customers the gist of what happens when their car comes in for service. Thank you for your feedback.
I need the headlights. I mean, the headlights the service guy is wearing 😅. I love it. So cool!
Really good tool to have. Thanks
Oh, to have the RIGHT tools to do the job! Very professional and courteous!
Thank you. Tools are 1/2 the job!
Wow an actual honest dealership not trying to make a quick buck on selling parts thats not neaded..you dont see that too often in todays era kudos
You really think they would be anything but perfect when being filmed?
There are a lot of honest dealerships.
Great to see the process. Just text messages as to progress & one page check list to show what’s done with final paperwork & invoice. Cheers 👍😎🇨🇦
Thank you. Keep it simple, yet keep the customer informed. We appreciate your feedback.
Be nice if most ppl would act and work this way....but truth be told...these guys being filmed...they must put on an act and care. It would depend on the actual Technician on working on the car. Most if not all are not even fully trained ....work and learn as they go.
How can I be sure they changed my oil filter? My 4runner was returned to me with a little more oil than before making me wonder if the extra is oil in the filter that wasnt changed
interesting how things are done over there on the east coast. I'd hate to have to use that app for inspections, especially for the higher volume of cars we work on.
Younger techs prefer using their phones and this ensures that nothing is overlooked. I’d say that’s even more important in a high volume shop as things can easily get overlooked. This keeps it uniform. Thanks for your input.
So often at negihborhood garages and even dealerships they (OVERFILL) the oil. They don't let it fully drain and even at some dealers the oil is still DARK, almost as dark as when the vehicle was taken in for an oil change. Some just suck the oil thru the dipstick tube.
Never happened to any of our Subarus.
that radiator cover missing all the clips
@@kmuinde very observant!
That was Interesting to view your serviceing procedure over there in the USA, i have just taken delivery this week of my 5th new Subaru WRX. I am a little concerned with using 0w/20 engine oil over here due to our Hot summer conditions in Australia. I would like to use 5w/30 as from my 1st service. 👍 Au
Nice! Congratulations on your 5th Subaru. We are on number 8 in our family 😊
@@thewhitetablecloth9912 Wow well done,i have some catching up to do 😊
@@robalexander7348 actually I stand corrected, we are actually at #9!
Why no check of spare tire, pressure and profile?
It’s an edited video 😊
because they SAY they do it. but often don,t
Service A in 🇨🇦 just oil/filter checks on vechile no tire rotation till service B👍
I rotate and balance mine with every service. Car always rides well and I get crazy mileage out of my tires.
Most of these checks are all scams can do most of it yourself as a federally licensed mechanic it’s actually a joke
Such a quiet shop. Everyone else napping?
well, not sure about else where but here in Australia. I took my Subaru to get service twice. Ridiculously overpriced is one thing but I got punctured tire prior to the first service and after their "thorough" inspection, did not see it. Since, I rarely drive I just inflate it if it's looks too bad. At the second service, the guy in the morning told me they'll repair it and do wheel alignment. When I pick up the car, it turns out they don't do wheel alignment because they DON'T have the machine. FFS, offering wheel replacement when they can't even do wheel alignment, now I have to take it to another shop. A waste of my time. I also have a Nissan, when it took it to service they even washed my car and I don't even like Nissan dealer. At Subaru, it's dirtier than before.
For those watching, this isn't about Dealership vs Independent or whatever. It's just up to the shop. I took my Nissan across the street, got it done cheaper and provide real recommendations that saved money and time. I'm done with Subaru dealers!
Given the complexity of today's engines, I'm surprised no diagnostics were run on the engine and infotainment system. I also wonder why the pressure on the spare wasn't checked...
Subaru has a very specific service maintenance schedule and the electronic multipoint inspection mirrors that. Since there was no performance or drivability concern mentioned by the customer, there was no extra diagnosis done/added to the bill.
Great add except customer screwed out of tire rotation and valve cover not replaced on tire.
It’s an edited video 😊
when do you check your Lights?
More things were checked than actually in the video. Even with that, it’s a long video. Hard to capture everything and keep it short. Even with this length, almost 5K people have watched the video.Thank you for your input.
************ I have a 2015 Subaru Forester Limited with a "CVT" Transmission and 70,000+ Miles Owners Manual says that the Transmission "Never needs service"........... OK Subaru, How about a Straight answer?? Sounds like Subaru likes to sell Transmissions !!******* The Previous own changed the CVT Oil at 60,000 Miles "Out of Caution ***********
Ethan DID NOT rotate the tires that Miss Ryan paid for!
It’s an edited video. Some pieces were edited out because it was longer than I wanted.
@@thewhitetablecloth9912are you implying, he did rotate the tires?
So much emphasis is put on tire rotation and keeping the tires exact for proper transmission operations, it seems like something everyone would want to see.
@@tylertucker2608 yes, he did. It’s a long video. Customers that aren’t in the business don’t really know what goes on behind the scenes. This gives them a glimpse.
@@thewhitetablecloth9912 glad you cleared that up, thank you. And persons who make videos about products they don’t really know tend to leave out information, that customers realize as being important.
SpongeBob voice: "ohh no!"
why are your prices are so high compared to other brand?
You forgot tyre valve cap
6 CYL ???? Subi has had a 6 in a long time, have they ??.. looked like a Forester.... Foresters have never had 6 cal, have they ??
thought they took the work gloves off when they were inside the car
That was a Tribeca.
Yes, it’s a Tribeca.
where was the Tyre rotation? and no oil around the seal of the new oil filter? and why ask if you can go ahead with the oil change AFTER you have already drained the old oil from the car because now you have to do an oil change. the only thing he physically did was do and oil change besides that he just looked at stuff, so what did they do that was so different that a normal mechanic couldn't have done and prob a lot cheaper
This was a demonstration video highlighting most of what happens when a customer brings in a vehicle for service. Everything was done per the maintenance schedule set by Subaru. Because dealerships have lost a large percentage to the aftermarket previously, price previously being a factor, that has been reduced significantly. In many cases, dealers are highly competitive with aftermarket shops while using superior quality parts. Thanks for your feedback.
Express technican 😂 so basically jiffy lube?
No Carwash?
Every dealership is different! Duh
I hate to say it but Subaru service is the worse…they try and void ur warranty for any reason…i even had the service tech call me out of the waiting room to ask me y the bottom of my car was dirty..and then tell me that Subaru will void my warranty if i drive in dirt…another time SOA told me to take my car to the dealer for some issues i called them on and that same dealer refused to take my car in that was only one year old…the service manager told me i need to ask him before i take my car in to his service department…yea Subaru service sucks
I’ve never had a problem with Subaru service, and I’ve used about four dealers in my travels.
No such thing as an honest stealership. These operations have massive amounts of overhead.
That’s a generalization that doesn’t necessarily reflect the truth. There are plenty of aftermarket shops where every time you go in, you need “everything”. Some shops replace brake pads, calipers and rotors every time, when often times a new set of pads and resurfacing will correct the issue. The fault lies with people, not dealerships or aftermarket shops. Today, everybody has high overhead.