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Plumber tried to rip off a granny!
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- Опубликовано: 16 авг 2024
- A day in the life video blog of a plumber and gas engineer.
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For what it's worth, thank you for being honest and taking care of this customer. I cannot stand dishonest people. Just shocking.
thank you 🙏🏽
Legend stuff guys. One of those proud moments when you know you've left your customer in high spirits, well done 👍🏼.
yeah it was nice because she genuinely thought she needed a new boiler and wouldn’t have any hot water until it was replaced
Excellent customer service from a knowledgeable and honest plumber.. Good to see we aren't a dying breed
I'm pretty sure that as an electrician, if a plumber has to sort out your wiring then you are required to pack it in 😂
Good work Pete! I've been using your Wago and jumper wire idea since one of the first times you mentioned it, brilliant! Electrician from Cape Town
Electricians are useless, i am electrician but whole my life i am doing boilers and controls, and every time electrician wired something it was out of the head. Useless people. When u see electricians van u can take lunch break and u probably won't finish your breakfast roll until u read everything he is doing.
I just witnessed the same thing,a child daycare center had a company come out and diagnose one of their ten ton A.C. systems.Well they condemned it and said there was nothing they could do but replace the unit at 16,000 dollar's. So they got my name from a friend and I went to look at it and repaired broken wire, and it was up and running fine! Great video Petey(my name is also Pete)
Outstanding video you should keep a log of these and then use them when you start lecturing in college.
Aww Great man We love you. Thank you. God bless.
We need more Pete's out there.
Can you be cloned. 🤣
To be honest I always try to repair.
Would not have the front to say new boiler.
Great work PB 💪
No mate, we need less Course Cowboys & Career Change Chancers!!
Thank you for highlighting people like this, I won’t ever be like those people
What skills shown in this video, it really is about your understanding! Top man
Cheers, always learning thanks to videos like these. Brilliant.
Thanks mate glad you like them
Great stuff. Thank you. So helpful.
Good you job. You provided a good service to the customer and no doubt achieved the job satisfaction that goes with that.😀👍
You did the right thing and you will have earned new customers who are watching. That was a non-condensing boiler which every person over 50 knows are so much more reliable than the new energy saving condensing boilers that the EU forced on us in 2005 which causes no end of leaks, blockages and failures and hence a significantly shortened life. I think those so called energy saving boilers are a false economy due to the repairs required so the honest plumber knows it is always worth attempting to repair those old style bulletproof non-condensing boilers, some can last beyond 30 years.
I love the little diagrams explaining what's happening, that are in some of your videos.
I would've appreciated that repair. Well done mate.
When that lady needs a new boiler you'll be top of the list for that job.
Always better to repair than replace when you can 👍 have you ever thought about just changing the synchron motor in the zone valve heads when they seize like that? A much easier and cheaper change
A large percentage of tradesman haven't been trained to fault find ,/ diagnose faults . Its let's keep throwing parts / replace it all now days. You're a credit to your craft Pete & Marcus
Very true. I'm not gas Safe however have a degree in engineering. Mums 6year old vaillant boiler stopped working. She was quoted for new boiler or repair that she was told they will replace pcb to start with!
It took me less than a few minutes to take cover of and identify that it was the pump. Removed pump bench tested it and capacitor was gone. Cost me less than a happy meal 😀
And I thought it was plumbers that couldn’t understand wiring on programmers! Good job Sir. Perhaps my old Potterton Prima has a few more years in it yet. Just keep replacing the dried out capacitors on the pcb and she sparks up! 😂
Great video Pete. You clearly know what you are talking about. I am a gas safe sparky, and i would take it back to nothing and start again on wiring. Like the advice on worthwhile new tools as well. You should get commission off Nerrad. Keep up the good work Bud.
Above and beyond yet again Pete! Well done sir
Not all hero's wear capes! Well done chaps. 👏🏻.
Keep the videos coming.
Cheers Bry mate 🤜🏽🤛🏽
I'll second that. Peter is the best. And he's crazy talented at drawing diagrams.
Very well done on finding the fault on that controller your a top tradesman 👍
Great video 📹👍it's happening to me the baster cost me 5oo hundreds and still no good hate this to many cow boy builders
Yet another Good honest video, well done 👍
Excellent job Pete/Marcus a lot of people would walk away but knowledge helps make a customer for like(most of the time) keep up the good work 👍👍
Loving the value from the video even someone who isn't familiar, gets more familiar. Broke it down like Craig David.
Keep that boiler, looks similar to one in my mothers home that is 42 years old and broke down twice once the same issue as this the other the thermocouple from what i remember, both cheap fixes. What you save in gas with a new boiler you'll spend on 3 Combi replacements or repairs in that time. And my dad has one in his house that is 46 years old and never breaks down.
Great video, brilliant problem solving bud.👍
thanks David 🙏🏽
Most plumbers try and rip off customers all the time. Thank God for Allen heart who helps people how to do basic plumbing DIY.
How do they please explain?
Well done guys, we as a firm always try and repair 1st. Had customers for over 20 years. Awesome 👌
Fair play mate so many poor plumbers that cant fix things but rather rip people off respect man for showing respect too customers fair play man
Loved the extra hands at 6minute... wish I had extra hands too 😂
Great video, very clear at describing the problem and resolution 🙂👍
Great stuff P B there is no one to touch your quality or ethics, you are a dying breed.
Had this before. Get it alot with estate agents. Engineers always try get boiler swap than repair it. I went it for second opinions as other guy said its funked and need new boiler was remeha avanta.. only issue was the condensate trap was split which was about £15.. checked everything else and was all good!. Great honest work and you have another customer for life and all there recommendations.
Personally i would have repaired it , but at the end of the day it is an old boiler which is due for changing, catch 22
She’s having a quote to replace it still, but not as urgently as she was led to believe she needed it
Nice one PB...... Even if the boiler looks knackered I would always try and repair it before condemning it and I would have the cover off to inspect it and check the other components are working as they should be , as you said this guy had new boiler syndrome stamped in his brain......
cheers mate......👍
Very commonly done system at one time. One 2 Port on the CH & a two channel programmer on gravity HW.
In the Winter the CH would only be on with the HW & in the Summer the Boiler Thermostat was your only HW temperature control.
Fitted 100’s of systems like that back in the day, saved a shed load on controls & wiring........We were cheapest on quotes, got the job & you were stuck at home waiting for the phone to ring!!😂😂😂😂.......Kerching, kerching💷💷💷💷
I am using testo multimeter and absolutely beast this is, even u can check capacitor capacity great piece of equipment for 70€
I think some people just can't be bothered to fix things . It's to easy to say you need a new boiler .😯😯 . At least you two had a good go 👍👍👍👍
Another informative video Pete, cheers 👍
cheers Andy glad you liked it
I get this a lot, customers not in my area & I’m too busy to do a boiler swap. I find myself doing repairs just to get them out the way. Really the right thing to do and what’s best and cost effective for the customer is to replace. You have given her a nice bill and maybe brought her a touch longer with a discontinued boiler.
That looks like a little teng socket set brilliant little set
Yeah lovely little set 👌🏽
You beat me to it 🙂
Cracking little set for its size & well worth the money
@@colinjackson320 I've had mine about 10 years wouldn't be with out it
I’d repair it too, they’ll remember ya for it when it actually needs replacing
good man 🤜🏻🤛🏻
@@PBPlumber it’s sad that a lot of people in our trade are dishonest. Gives the good guys a bad rep too!
They probably had the old potterton bronze clock that has wiring in it for hole system pain when they go as u have your problem now .Good video mate
Spot on, good to see someone keeping the dinosaurs going! Repair before replace is my moto! Can I ask what controls the temp of the hot water in this set up?
Brilliant as usual 👌
cheers Stephen 🤜🏻🤛🏻
The two port valve if stuck open could keep the boiler working even if the programmer is showing off position ?
The valve has a permanent live feed to it .
Normally yes, but they hadn’t used the grey (permanent live) or orange (switch live)
They valve had Earth and neutral and the brown to open it
Yes , gotcha, i did think after i posted that maybe it was the older
Three wire type, only i had one where it kept the boiler/pump running but the valve was mechanically closed !I
This put the boiler into overheat .
He’ll be one of those google electricians! What temperature should the spark be? 😂
Good man for repairing it but to be honest that boiler is at least 20 years old and needs replacing yes we could get it going but would you spend money on a 20-year old boiler I wouldn't spend any money on it the plumber that looked at it didn't want to waste time or the clients money.
I don’t agree with a plumber leaving an elderly lady with no heating or hot water because they couldn’t be bothered to take the cover off and relight the pilot.
I’ve quoted her for the upgrade which she’s going to go for in the near future when I have time to do it
I agree with you, my point was is he try to ripher off as you mentioned your replacing the boiler Yr self. Great work with the videos keep it up👍
Re your fault finding at the programmer , if you have the cable and wago leave the programmer off and use the piece of cable to jump across the terminals , save time disconnecting and reconnecting . Each terminal is isolated with the clock off the back plate .
Really enjoyed this one! 🤓
Cheers Sam, how’s the course going?
Awesome mate! I’m staying the night in Birmingham tonight, so I was chuffed that you’d uploaded something to watch!
You’re the man. Well done 👍🏻 I
I dont think the previous plumber was dishonest.A 25 year old boiler wiih multiple issues in the heating system..the decision to replace is fair.
The money to repair would off payed 50% of a new boiler with 7+ years warranty.Thats my honest opinion on the matter.
Thanks for the great content Pete.
Those programmers do spike their relay contacts, power on, with the light off. I know I have one, correction several of them.
Another great video PB 👌👌
Thanks mate glad you liked it
Brilliant video mate
thanks mate glad you liked it
Would any water actually circulate through the radiators? If the tank is the easiest path you would need some way of restricting flow to encourage water around the heating?
.... or ideally another two port valve and then to run the switch lines out of both to the boiler
Great video and nice to know you saved her some money on a new boiler for the time being. Have to say that mask in your van freaks me out. I have to hold my hand up to cover it when you’re talking in the van…..weird I know but I hate face masks like that. 😝
I hope the mask freaks van thieves out when they are sneaking around in the middle of the night too haha
thanks mate 🙏🏽
Thank you for this insight, I am wondering what is stopping the hot water overheating when the heating is on ?
Just the boiler stat... it needs upgrading to S-plan
I’m sure 50% or more of newcomers to our industry don’t know how to light a pilot or know how they work!!!
Or how to identify a single pipe system
Class 👏👏👏
This happens quite often funny way to wire that was it as it wasn’t gravity system should have had another 2port via cylinder stat and auto bypass
It must be nice having three hands when you're doing a bit of wiring, can be a ball ache sometimes when the wire keeps dropping.
Thanks pete GREAT vid as ever
Not sure leaving a system with no control over the hot water temperature other than the boiler stat is a good idea.
Hi PB great videos
Learning a lot of stuff from your videos
Really appreciate it
Quick question:
Regarding the jumper
When you call for heating at 4, hot water at 3 becomes live because of the jumper
Whereas when you call for hot water at 3
Why wouldn't heating at 4 become live
The jumper is linking 3 and 4 together?
We constantly have to deal with oil boilers that are 30-70 years old, I will do everything in my power to keep the dinosaur running but warn the customer there will come a day when repairs are out of the question due to parts availability, my favorite line is "replace this machine on your own terms"
exactly mate, she knows its an old boiler and is due an upgrade but she can do that at a more relaxed pace now it’s working again
Bit harsh that heading! The plumber was presented with a very old broken down boiler, on an old system, where a customer had tried to diy & bodge a programmer repair. Not to mention the cylinder is very old, failed valve in the airing too… she was maybe better off putting your repair bill towards a new combi…?
He didn’t even take the boiler cover off or go upstairs to the airing cupboard, I think he had one thing on his mind and that was fitting a new boiler.
How can you tell someone the parts are obsolete for a boiler before you’ve even checked if it needs a part in the first place?
why did it take you a year to go back and sort the leak will?
Will1 will1 I agree the other plumber is not there to defend himself. From what pb has said he's recommended a new boiler just as pb is going to do. no one has been ripped off just a difference in opinion.
@@PBPlumber simple if he cannot even take the boiler front off he had NO intention to even try to repair, and let’s be TOTALY hones here people we ALL know so called tradesmen that do this all the time! Ho dear your boiler is over three years old you need a new one, and again let’s be TOTALY honest as said a few times buy others in comments on here there is a lot and I mean a lot off so called tradesmen ho simple don’t know how to repair or even check why it’s not working! Not saying it’s there fault some lads/lasses just install, and are experts at that part!
Well done guy's 👍🏽
Good karma will always look after u in the long run mate . Really nice to see . Love your videos.
Love the videos Pete
Thank you mate 🤜🏽🤛🏽
Love your diagrams mate n I am watching you from Pakistan for the last 6 months as stuck here due to red list ooh by the way you got viewers here too
Cheeky Thursday video legend
No temp control on hot water elderly customer ?
With no valve on the hot water cylinder what stops it over heating when the C/H is on?
boiler high limit stat i think?
Nothing essentially. Your hot water gets as hot as the radiators on these old systems, maybe up to 80 degrees. Only control is the temp dial on the boiler.
Could you not have the valve to give a feed to the boiler switch live once the valve is fully open?
I am an electrician but have never really been involved in heating systems so don't know what is normal.
No, because the boiler doesn't get the power from the valve like it normally would, it's basically working like a gravity system but its fully pumped, so it has to get the power from the HW, so when he puts the CH on the HW switches on aswell and powers the pump and boiler, all the CH zone vakve is doing in this case is putting power to the motor to open the valve to let the water through, newer system it would open then put power to pump and boiler and be able to work independently as there would be two 2 zone valves 👍
What sort of heating engineer doesn't take the case off if the boilers not working and then just says you need a new boiler 🤷🏻♂️🤬
What was controlling the hot water temperature? Boiler stat?
What would stop the HW getting excessively hot in this case if there was only the 1 zone valve on system?
The boiler stat becomes the dhw temp control. Same as gravity set up you end up running the boiler on a very low setting albeit in this case its fully pumped but I'd take a guess the cold feed and open vent haven't been moved and someone's half converted it.
why would you install a system where the water is always heated when the central heating is on? Was it based on the idea that if you're heating the water you might as well heat the cylinder up too to save or something? cheers pete, great vid, trying to understand the wiring side of central heating more.
My wife's ex-council with a Y plan is wired like that.
@@dorsetengineering on a y plan? strange
@@chester6343 yeah it is a bit... Ah well, ripping it out at some point in the future. The cylinder is probably 80% limescale 😂
@@dorsetengineering sounds like a faulty valve tbh
I live and work in Nottingham next time Name and shame. This might get rid of the cowboys amongst the plumbing community.
Good video
But need to change the new boiler
Didn’t need a new boiler.
Top man👍🏼
It wasn’t that Tiff bloke he always does half a job?
That was dangerous with the blow torch mate.
How was it dangerous?
No bypass?
Where did he try to rip her off? All things considered his call to replace it may have been the more cost effective option. Great video either way, your little doodles make it easier to understand what you've done.
By wiring up the programmer wrong. By condemning the boiler for the want of a spark generator and a motorised valve head. Apart from that he was wonderfully competent and efficient at providing a professional service to the customer.😳
Some people would rip there own mother off,nice job pete
Welldone pete old doesnt mean it’s unrepairable credit to you and Marcus and actually showing guys do the basic checks and your get a customer for life and your name passed on
Wait, is it sunday already
still gonna have one Sunday too mate 🤜🏻🤛🏻
Spot on video!! Thank you x
I understand getting the customer going but that’s a bill of several hundred pounds. And on that age of boiler the right thing for the customer would be to replace the boiler.
Several hundred pounds! We charged her £105 plus vat
That’s too cheap 105£ new valve head 2 people hours work
@@gaz4061 it didn’t need two men we went together because we were on a big job together that day. She shouldn’t have to pay for two men for a one man job IMO
We were there half an hour tops and she’s having a new boiler in a few weeks so charged accordingly
Fair enough just fair bit work for that IMO by time re wired programer changed valve head and done all your 26.9 checks well over an hour each to there own your business no 1 else’s 👍
did y not listen when he said it would be a few weeks before he could do the job and take in mind we are waiting longer for gear and the prices off gear has more than doubled? Thanks to cov19, So would he leave that lovely lady without heating and hot water? Rather than repairing even for a temp time?? And what a bargain £105 well done Paul that’s what pro do@@PBPlumber
Anyone know the boots pb uses?
Steelblue boots mate, I think the style name is southern cross
A lot of people can not fix anything so just say new boiler.
its a shame because you get a lot of satisfaction by fixing things
Tag teamed
There's some scum out there.
🤘🤓🤘
Evening Wayne how you doing mate?
@@PBPlumber All going to plan Buddy, thank you for asking.. Are you doing a video on bypass valves and how to set them up? Nobody seems to have covered this 👍👍
What was the quote out of interest, if he was trying to rip the old girl off?🤷♂️
Why do people try an fix things they have no idea what there doing. They need a new boiler, i would have suggested a combi conversion. Your going to be going back to that constantly.