the restriction to the number of returns is quite interesting. So, they push us to buy more stuff, prices have become obnoxious, quality is inconsistent, unpredictable from pics and worse with every release. But the consumer should be more responsible with their orders and limit the returns. It'll be interesting to see how it works out. What will happen to the current business model if people start to buy much less stuff?
i'd like to see how this holds up in court, eu (online) return guidelines are pretty clear on this seems more like a publicity stunt? their legal counsel has to know. bigger brands have tried and failed
well, we all should be buying less stuff. I don't think that's a hot take to say so. and perhaps some restrictions on returns will mean people scrutinize those purchases more. if you understand a brand to have inconsistent quality, why buy from them in the first place?and anyway, we live in an era where many high- (and mid- and low-) price items have reviews online that enable a person to make an informed decision. and frankly - do you want to buy something that someone returned? cassie didn't get into it, but a big part of the problem here is that people are returning stuff they've used! the bans aren't targeting good faith customers who are figuring out sizing, or for whom some pieces just didn't work out, it's really about egregious haulers who buy tons and return tons and possibly wear some of it.
This entire fight on Chanel’s end, is all about greed. As you said they’re jealous of the resale market, knowing that their quality has gone downhill…. Time to start shopping other brands… this is too much drama lol and it’s never that deep… especially for older products
Fashionphile now charges $14.99 to return purchases. I feel these sites should charge a return fee based on amount of items sold. More items, the larger the fee. Returns are also a huge problem for the landfill.
NO you cannot usurp the manufacturer's claim to ownership rights. They will win. I cannot promise to "authenticate" Ferrari-shaped items better than the brand Ferrari, using the trademark Ferrari.
If I am being honest, I’m starting to hate Chanel as a brand. I think their items are cute but I find them way too greedy and for that, I will only buy them off the resale market now. Chanel as a brand is so annoying and they don’t care about their customers whatsoever. They sell crooked poor quality bags and show every single time they don’t like their customer base. They only care about profit and that’s all. They’re also extremely controlling.
I think chanel only exists due to its history and branding, it is SO not interesting. Designs, quality, i wonder who cares about chanel still? Maybe more eastern countries where it still can have this status? I know a lady from china that bought exactly same chanel bag in paris and new york and was proud to tell it. What i think is interesting about chanel is that they have bought many many artisians companies that would not be able to still exist nowadays (wool, embroidery, etc). It is only for ther sake i hope their business goes well..
Chanel embarrassed themselves during the trial several times, their own staff didn't even know what their bags looked like & had to retract and "correct" his statements several times. The funniest statement was when he said wonky bags could never be made by Chanel, this person clearly hasn’t been to Chanel boutiques these days😹 Return policy is tricky..some online retailers don't offer exchange, so you have to order several sizes😣
it sounds like chanel is getting ready to take control of the pre-loved/vintage chanel resale market. They probably realize that their huge price increases and decline in quality has pushed a lot of consumers down the vintage route. I wonder if we'll be seeing a "chanel certified pre owned" corner of the boutiques soon
Good then let them do it - because Neiman Marcus is literally in business with fashionphile, so I don’t understand why these people don’t step into the legal situation and intervene.
@@DemureDarlings i have to say, i disagree! If they monopolized chanel vintage, it would be astronomically more expensive. That is not at all fair in my view
After hearing this, it actually makes me want to give my money to What Goes Around Comes Around, good for them for trying to help consumers and stick it to the companies that already have enough money!!!
As someone who worked for years at one of the luxury brands mentioned: the returns ban I can understand. Because some people abuse it by wearing the products and the wear is visible and return more than they keep. Usually these are the most demanding clients. I just wanted to add that context.
I worked for a retail brand mentioned and can confirm this is true as well. Buy-use-return is a very common abuse of the returns system and it’s usually a couple of highly demanding customers.
I always wonder what influencers do with their luxury purchases. Even high street. If you are not a brand ambassador, I can't imagine that they keep allowing you to buy and return consistently, I would think those people have been banned?
A ban....??? That's like cutting off their nose to spite the face....gosh, all customers will suddenly have plenty of money to spend on maybe more "worthwhile" things 😅😅
Thanks for bringing this to my attention! It’s the first I’m hearing of these new policies. For those who were following the Chanel case, has Chanel stated how they are treating hand-me-down and inherited Chanel? Like cool, you don’t like resellers, but if I get a bunch of pieces from my grandmother or something, I don’t want to be treated like a pariah for using and wearing them. I also feel like looking down on vintage in general would be a bad look for the company as it will alienate a lot of lifelong customers who see their pieces as investment pieces worth passing down
So basically Chanel doesn't want people they don't deem worthy to own their products. If you can't afford to go into a store and buy, you shouldn't be in Chanel. That's what I gather from this. If they don't sit their asses down somewhere. Unless they make you sign a contract that you won't sell their bags, they shouldn't be allowed to come for legitimate resellers.
Absolutely! And. If their exclusive clients arent allowed to sell the bags they are bored with or no longer loving they will ultimately buy less from the boutique overall. If they wanted it the way it was they should have kept their bags out of the hands of influencers and celebrities 🤣🤪
How can any reseller, not related to the original manufacturer, Chanel, guarantee the originality of a product? They cannot scan the QR codes of the bags. Chanel uses proprietary coding technology which cannot be read by anyone else, but Chanel. Therefore, nobody else but Chanel can guarantee originality because only they can read the codes.
@@yeseniah7373 I'm gonna go out on a limb and say there are people who can tell the real from the fake. Especially since the retail market isn't new. The same way eBay, the RealReal and others authentic their merchandise. I highly doibt WGACA has been around this long and selling fakes. Be for real
@@yeseniah7373Well if Chanel *actually* cared about their costumers and our wallets, they would offer authentication services in the boutiques. They are just greedy. There’s a sea of vintage/early 2000’s Chanel that are not hard to authenticate at all.
So many questions… In EU it’s illegal for them to ban returns made online. But of course, if used, you shouldn’t be able to get back your money. Luisa via Roma has a nice way of dealing with it with tags that run through the entire clothing piece. No way you can leave the house without it being visible :) I think this all started with the crazy huge hauls and people buying only for the sake of a video.
this, they literally cannot enforce this within eu... also i don't think those hauls are the reason, realistically those aren't that many. just seems like a lot, because more visible and we're getting recs on tt, yt, etc but then again, no idea what they're trying to acomplish...
@@thisorthat629 people in the US (maybe in other places as well??) have a habit of wearing/using stuff and returning them as if nothing happened. In the EU, there are rules as to what is the condition of the stuff you are trying to return (i.e. never worn/used).Brands are simply trying to protect their business from consumer behaviours like that.
@@yeseniah7373 ok, read stories of this happening in context of usa, but irl never knew of a case where it actually happens successfully, at least ir high fashion/luxury. people trying stuff, sure, but also them getting shot down real quick, too. but if this is a real problem, why can't they just implement stricter guidelines? maybe even implement eu guidelines in the usa? idk just doesn't make sense, there has to be something else to this
@@thisorthat629 yes the return policy culture in the US and Canada is crazy. So many will actually wear an item and return it because they think it’s uncomfortable, the fabric is itchy, parts maybe a little too tight or loose, basically things you should have figured out while trying it on before leaving the house. When I worked at bath&body works, customers will literally return candles that have been used and burnt all the way to the bottom because they didn’t like the smell or it gave them a headache. lol This is all party the companies fault because they perpetuated the whole “customer is always right” idea. So people started abusing it.
@@gurlbye9942 that does sound crazy. but still why not implement eu guidelines and strictly adhere? and copy eu measures, eg luisa via roma's plastic tag system? after a while people will have to learn. i just don't get why they are overshooting soo much. also how will they handle eu customers, will they implement different policies? seems unlikely, adding additional procedures within a system is always a bad idea, makes things more complicated than they need to be. or will they just pray to dear god that no eu customers sue them? or just not sell to eu citizens anymore? but then again it's a huge part of an already not that big consumer base. just idk... but aso can't really find additional info on this, so it might just be overblown?
I think retailers want to lose their customers base, I think they are forgetting who the consumers are and are too focus on pleasing their investors. It’s never a good mix.
Brilliant. I’ve been trying to get my head around understanding the law suit against WGACA for acouple of weeks ! Surely this will have a huge impact on the secondary market, which we are seeing more and more of. Vestierre is renound for selling high end designer bags such as Chanel / Hermes which say are authenticated and then you resell back and they claim them to be unauthentic. How on earth can we teully trust any secondary market that high end bags are truly authentic ? Cassie is now a self diagnosed Lawyer 🤣🤣♥️♥️
Enjoy all your videos and thank you. As a small business owner myself, I think large part of problem with returns are credit card processing fees that they end up paying. Depending on what credit card processing company you use, it’s usually 2.5% processing fees for purchase and another 2.5% for returns.
The life time ban on people who return is prob the habitual people who buy something and wear it and then return it. I worked at a boutique and we had a girl that would constantly buy and then return and would even return stuff from other locations so much we sent her return history to corporate and we then got the Thumbs up to get her banned from entire company.
Doesn`t Sehora already have this return policy? I get it, people don`t have their shops nearby or don`t know their sizes but also, there are many RUclipsrs just buying the newest stuff, making a video and returning the products. There should be a mechanism to ban them imo.
The problem with high end luxury is that they want it both ways. Back in the day, I mean from 1900's up until about 1990's, luxury fashion was for the higher end client. By this I mean higher incomes and slightly older people that had more disposable income. This meant their pool of people were much smaller and therefore I can imagine the income made by these companies were less. It was all quality and exclusivity. However, in the last few decades that changed. Luxury became more accessible. To me, this started in the 1990's when a lot of fashion houses started diffusion lines for the more moderate income which drew people in and slowly the diffusion lines closed because the mainstream started buying the main line. The people they used to advertise their products were more mainstream, like music stars or young up and coming actors. It was only supermodels and the odd very famous actress modelling for fashion houses when I was younger. Now with this larger pool of people buying their products, comes more income. At some point last year the owner of LVMH overtook Elon Musk and Jeff Bazos as the richest man in the world, so they are making a lot of money. I remember in the 80's many of these fashion houses face bankruptcy. So the problem they now face is, they want to go back to the exclusivity days, but this means a smaller pool of people, so less income. But the way in which they advertise their products suggests they are still advertising to the mainstream.
I agree with with your analysis. I shop Nordstroms almost exclusively and since they strated carrying lower end brands last year, their service has dropped significantly. Seems as if retailers/customers can't have it all.
In my opinion Chanel is jealous as they loose out on brands like Farfetch, the Real Real for selling vintage bags at a lower price as they should. Chanel prices every time u blink there is a price increase. However, I don't think the quality work is the same like it was back in the day. If I spend that amount on a bag it has to be the right color, & size. Therefore, less chance of a return. That's Cassies for this info. Very interesting.
I had read in an article about Chanel vs what goes around comes around, that Chanel alleges these were stolen items or items never sold by Chanel , which could be a valid issue. As far as excessive returns ban, that's really unfair to people who live far from stores and need to try on a variety of items.
I’ve returned things to LV multiple times. All for terrible quality issues. Crooked handles, busted zipper, etc. they need to step up their quality if they don’t want returns.
Happy Monday Cass Cass!!! Since the year start I haven’t purchase any luxury item I’m still undecided what I want. We are now in the second month of the year while I decided to shop for item I need rather than things I no longer want. Great content 😊💗.
Thanks for following up on the Chanel vs. WGACA case. Will be interesting to see how this affects the industry. The returns situation will also be very interesting to watch. Many people don't live near various retail establishments. So they have no choice but to order many different sizes in order to see what fits. Also- even if you live close to various retail establishments, many don't carry extended sizes so you still have to order online. Basically, nowadays the brick and mortar stores are essentially just for returns because the size, color, and style assortments are only available online. So l don't know why retailers are having issues with returns when they created the problem themselves. I have gone to so many different Saks stores that are not the NYC flagship and most of the SA's walk around with devices saying that they can ORDER everything for you because the stores don't really have any stock. There are so many 2 or 3 level stores that have been reduced to 1 level stores because they don't have the merchandise to fill the stores. Nordstrom used to be known for their huge Ladies shoe departments. Now they have these huge spaces that look like ballrooms because they don't have the merchandise to fill them.
The ban on returns is likely because of the huge spike in returns from people posing as influencers. Several stories of 5-10k outfits being returned after people posed on instagram wearing them.
They are lying. Pretending to be wealthy. They can’t afford the lifestyle they portray or the clothes and accessories they wear. It’s a huge thing here in the states. A lot of it has been shown to be fake. So sad that they can’t just be themselves.
OK, I've been looking forward to this following the WGACA verdict. The whole 'stolen serial numbers' was a game changer - Chanel pretty much killed the reseller market with that.
I’m not sure because a lot of vintage products, etc. are still going to be sold on Facebook, Instagram, etc. and with vendors you trust we can still move forward. but it’s very upsetting..
Hi Cass this is why I’m afraid of purchasing from fashionphile I don’t know if the item is authentic or not, and for the amount of money these resalers are asking for these used items I am not sure I want to shell out so much money. All my Chanel pieces are from the boutique. I do not risk buying preloved however I’ve been tempted but have not take that plunge.
If you're buying and returning loads of items because you're a personal shopper or a stylist, usually most stores/brands will have some sort of business account or a PR account that you can use...furniture stores do this with interior designers...but buying and returning loads of items and basically pretending to be a regular customer when you are actually running a business as a stylist is usually frowned upon by these companies...I used to work at Selfridges and it was so obvious when someone was doing this and, ultimately, it will affect the SA's commission when those items are inevitably returned...my coworkers would always try to avoid serving those kinds of customers to maintain their commissions lol
Me remembering nearly all the bags from the jag collection in LYXBAG other apartment on the dimond tray.. I think i watched that video like 40 times. Purse collection goals
I work at old Navy in Oklahoma . People buy online and return products at the time saying it didn't fit right. It is frustrating sometimes because some of the clothing we don't have in store that they bring back. Final sale items old navy doesn't take back. Like the other day a older woman came in our store and wanted to return some clothes and when I scanned them they were final sale and the woman couldn't understand why we couldn't take them back because they where bought as Christmas gift. So to make long story short my manager refund her money . To keep her happy.
Am I the only Cassmate who craves coffee when Cassie drops video? ☕️. Interesting return policy change. Some department stores have been doing this for a while.
Thanks for the info. I’ll do some research on my own since I have a law background and the case seems interesting. One comment - you said Chanel doesn’t like the resale market etc. I don’t think this is necessarily true. I think it’s more a case of Chanel doesn’t like a business that makes money by using their property (trademark) without paying for it. Regarding pros such as Christian (who I love) using the return policy as an integral part of his business - I think the same thing holds true. There is a cost to doing returns by individuals/nonprofessionals that is built into the cost of the product but the cost does not include the high volume returns of pros. There may not be a feasible (cost effective) cost structure for pros. Also high volume returns may include people who buy, use and return items. Theft may be part of the problem.
Chanel is just mad that people would rather get a good deal on the resale market than buy new in the boutiques. The quality of the older pieces from the brand are mostly better. They're to worried about profit margins than they are about the customer experience. Also, with those unimaginative and abysmal shows Virginie has been producing for the house there is no reason to shop new Channel.
I agree with Chanel case verdict. I have never mistaken WCGA for Chanel but throughout the years I have noticed how they aggressively linked their name with Chanel.
Definitely keep us updated 😳 I know a few personal shoppers that due what christen does this isnt right at all in my opinion... this type of professional shopping 🛍has been around for years and years buy what Your customers want they try the clothes on keep what looks nice then send back what they dont want" there's many reasons there the buyer... I feel this has the making Of a serious Major back lash, On this type of doing business Theres to many high end luxury designers that Have high-end clients...
Maybe if returned items arrive worn or damaged. Online stores used to encourage people to order lots of sizes since you can't try stuff on like shopping in store.
Brilliant video, very interesting information. Honestly, it sound like Chanel isn't selling as muc as they hoped they would and do not like how much money the resell market makes. Would be curious to know if there is an official report to how much Chanel sold ast year in comparison to previous years. I think that it would be a huge surprise, especially with the price inreases. It all "stinks'.
Saks is also getting heat for selling knock off designer items which are likely swapped returns from customers. Processing and shipping returns is extremely expensive. They’re in a tricky spot on how to manage returns.
Stylists and legit influencers need to have a "pro" or business account in stores. Lots of volume bought, lots of returns, but you aren't the average consumer, so you won't get banned, unless you are returning damaged goods. Same in other industries. A special designation makes sense amd especially if you are moving a lot of inventory for them. If you buy 20 garments and return 19, but you sell hundreds of items from those 20 you should on socials, I think the stores would thank you and gladly accept your high volume returns.
The ban for too many returns isn't new, The Outnet has been doing that for a while. Not sure if it's a lifetime ban but I remember seeing something about it on their site a few years back. Excessive returns is a major issue for e-commerce because it's not just people returning things that don't fit or they don't like the item in person. People order, knowing they don't intend to keep all the items whereas instore you can try items on, feel the fabric etc without making a purchase so you're more likely to keep what you buy.
From a consumer perspective, posting reviews of our purchases is really more important than I realized . I had to trust my instincts and size up one full size on a pair of Tan-go platforms. Most reviews, very few, posted true to size which was not the case for me. Reviews of sizing may help to reduce a portion of returns. I say this since the items I’ve returned were due to sizing and were exchanged.
But if Chanel says they are the only one who can authentificate their own bags, does it mean that customs officers at the airport can’t claim a bag is fake? Because in my opinion, if every brand start claiming the same, it will increase the propagation of counterfeit
The lifetime bans piss me off so much bc I’m an x-small (men’s) and shops don’t carry my size in store (or very few), so if I want to get something I have to buy online and I’m not going to buy things without trying them on first, just because the size is right doesn’t mean the fit is, or the color works, or even just the texture. So I order a bunch to try at home and return what doesn’t fit (to the physical store when possible to reduce shipping). If brands don’t want me to do that, then they have to give me another option, I’m not shopping blind
Totally agree with everything said! But isn’t the quality of Chanel going down? What does the future hold? Is Chanel finally going to being back 24k gold?
Christian would certainly know more about this than me but I have heard of one of the dept stores having a returns program for stylists? I believe the return value of anything they purchase as a stylist is automatically reduced to something like 50% but they aren’t limited to the quantity of returns they can make
Cassie!! 🇬🇧☕🇺🇸 I agree with you. I can see both sides also. But on the consumers side, what choice do you have when buying online? Saks Off 5th sells pre loved luxury goods online. I hope this doesn't effect them as well.😢
Cassie, I truly believe that someone out in the in the inter webs has a copy of the void Chanel codes. Fine that person or person. When I worked with school codes, I would download a hard copy to make it easier to write reports. The voided codes are out there someone has to "find" them. Chanel certainly has a copy...... just not a public copy.
A lot of retailers (non luxury especially) have this restriction on returns and I think it’s great in terms of respect for the brand/sales associate. How many influencers have bought things just to show and then go around and return it?? It’s just the times that we are in, no?? “Look at what I bought” or “I bought this just to show you but I don’t really like it and it will probably be returned” “I bought this just to make a video about it” We are all so caught up in trends that we hop on them and buy the latest bag or clothes but go around and return because we aren’t thinking about whether something will work for us or not. We are no longer taking the time to go into stores and try on a piece of clothing before making the purchase. It’s easier to buy multiple sizes and just return the one that doesn’t fit because we are in the comfort of our own home. We are also all now conditioned to buy something just to be part of a trend and not really from the perspective of “will this work with my style” or “can I see myself wearing this over and over again”. Also, a lot of retails base their employees performance on returns. If your sales have a high rate of return, you aren’t performing well or as expected…”yeah, you are selling more but your rate of return is also really high” which is a bad thing…you can’t stop people from returning things but with people taking advantage of buy and return, it’s affecting the people who have legit reason for returning something…Anyway I can go on and on about this…especially about the resale market but that’s a whole other beast 😂 Great video Ca$$ie!! 🎉👏🏽👏🏽👏🏽
great information enjoyed listening whilst being entranced by your new mani as your hands danced across the screen., looking fab against the white jewellery.
As a plus person, and there are virtually no brick and mortar stores to shop at, so almost all shopping has to be done online, as well as the fact that universal sizing is a bloody joke (not just in plus shopping), this returns things might backfire for some retailers. I try not to buy to much as I know most returns don't actually go back to the stores and end up in landfill, but in one of my favorite shops I can fit into 3 different sizes. sometimes the same pants in a different color I'm a different size. Its maddening! get rid of vanity sizing and set a universal sizing standard, and it will help a lot of the returns issues. I also understand this is really more for trying to stop people from wearing then returning items. shopping is already hard enough as it is (but damn its fun lol).
It’s scary they could just take a disliking to you and you could be banned!! Love you Cassie!!!! Also, I looked up this issue as part of a project and brands don’t want people returning stuff that will go out of style and that they will have to burn/throw away/put on sale therefore they will lose money
I think the returns policy is kind of annoying but I can see why companies are starting to do that. Unfortunately, when people take advantage of the returns, everyone has to suffer the consequences when the returns get out of hand. As far as Chanel, it's just basically a company that doesn't want their customers to purchase anywhere else than their boutiques. They don't monetarily profit from second-hand purchases, so of course they don't want second-hand companies to sell their goods. I can see that they are worried about fakes though - and unfortunately, every luxury brand faces those issues.
For a store like Saks to ban people for returning too much is stupid. Their online offering is so much more robust than their in store options. Of course people will order and return what doesn’t work.
Sizing is a very real problem. Barring, as others have mentioned, standardized sizing, brands need to provide the actual measurements of each item to the seller for posting. Those measurements could be standardized ie bust 1" below the armpit, sleeve length from middle of back to end of sleeve, front and back length. With those four measurements consumers could easily tell which size would fit and a lot of returns would be eliminated.
The ban after returns would be very ableist. As a disabled person I rely heavily on online shopping and don’t always have the option to go to a shop to try things on. Perhaps if brands are so worried about this they should actually make sure their size charts are accurate and trustworthy for a start 😅
The returns policy in the US v UK is so different. I've seen US youtubers buy, open and try the same foundation in multiple shades, then say they're returning them all 😮 In the UK, its difficult to even get a refund on an unused, sealed item you literally bout 5 minutrs previously (yes, I might have temporarily forgotten what shade I've been using for the past 8 years 😂)
This year Chanel sales were up 17% compared to 2021, reaching $17.2 billion, or 16 billion euros. Operating profits rose 5.8 percent to $5.78 billion over the period, taking the operating margin to 33.5%. Their profits continue to grow regardless of what people on Yourube say Chanel are still making huge profits.
There are already websites that record the amount of retuns, i think it is mostly dependant on how much money you end up spending. Like butinh a lot, returning a lot, instead just buying and returning everything. For the rest it is a technology question, i think many ways to make a client more informed on sizing/fitting - 3d scans, exact measurements, pics of different bodytypes/sizes etc. The problem is that probably what these websites will save on useless returns they will have to spend on extra processing and photoshoots.they must make it super automated to make it work :)
Like u mentioned returns are a way of life for stylists..that isn’t fair to us..and make better quality items and u ent get returns..resale markets are important for sustainability and for vintage pieces to get in the hands of us consumers
And then what happens if you personally decide to sell what you no longer wear or carry? You pay sales tax 🤔. Although you are reselling at a 📉 most of the time. Basically, you are being taxed twice: at the time of original purchase and again when it is resold.
I think Fashionphile already implemented a return cap. I think if u return 10 items within 6 months, u are subject to a restocking fee…don’t quote me on this. But I don’t think having a return cap is a bad thing because some people take advantage.
So I can’t get a popular product I want from the store because I’m not a VIP customer and now they are limiting businesses selling pre loved or second hand. We know you can’t be sure of authentic items unless brought from the store however make it easier to buy these products directly then less resellers will exist!!
The sustainability aspect of these things are crazy. We're already not meeting climate goals and considering how toxic the chrome tanning process is (something I think all handbag enjoyers should read up on!) for the environment, not being able to purchase the second hand bags and having to buy new is going to have a really really high impact on the climate. Even disposing of the leather bags is a safety concern as burning them releases chromium, and they can't be composted (it's not really biodegradeable). About 90% of all leather made is chrome tanned.
I was banned from shopping online with Nordstrom's Rack years ago because of too many returns. I purchased for myself, kids, parents, etc. items in multiple sizes and styles and returned what didn't work. No heads up or warning, just banned, and yeah, no way to dispute it. Because the nearest one is over an hour away I rarely ever shop there anymore. Also, most retailers have more items available online than in store so they're encouraging online shopping. I've been told by stores associates that there are more returns from online than in person shopping and if that's the case then that's a risk the retailers take.
How many years ago? Any warning? Any thoughts of asking again? I'm a Nordstrom shopper (almost exclusively and almost never the rack ) and I'm interested in their business model being a usiness anlayst professionally.
This is problematic for me - petite 2 are no longer in the stores - so I’m forced to buy on-line without knowing the cut or feel of the fabric. So I buy multiple sizes of one item in hopes one will fit.
Cassie I am always always looking forward to your vlogs so so so much and I really really never missed any one of your vlogs you are my truly truly inspiration🥺💖🥺💖
Regarding being banned for returning items I think then maybe they should introduce a "styling" tier where you pay your returns and you don't get banned. In general I think if people have to pay for return shipping maybe they'll think twice about how much they actually want to buy.
Looks like super fakes and/or dupes will get even more rich because these designer brands are getting more greedy and the products are getting shittier.
the restriction to the number of returns is quite interesting. So, they push us to buy more stuff, prices have become obnoxious, quality is inconsistent, unpredictable from pics and worse with every release. But the consumer should be more responsible with their orders and limit the returns. It'll be interesting to see how it works out. What will happen to the current business model if people start to buy much less stuff?
YESSSSS 🙌🏽
Exactly! If something doesn’t work for me or doesn’t fit, the item is going back and I shouldn’t be penalized for that. 🙄
Bring back the high street, where I pace the pavement, exercise tick, quality check, fit on my shape check, correct size tick.
i'd like to see how this holds up in court, eu (online) return guidelines are pretty clear on this
seems more like a publicity stunt? their legal counsel has to know. bigger brands have tried and failed
well, we all should be buying less stuff. I don't think that's a hot take to say so. and perhaps some restrictions on returns will mean people scrutinize those purchases more. if you understand a brand to have inconsistent quality, why buy from them in the first place?and anyway, we live in an era where many high- (and mid- and low-) price items have reviews online that enable a person to make an informed decision. and frankly - do you want to buy something that someone returned? cassie didn't get into it, but a big part of the problem here is that people are returning stuff they've used! the bans aren't targeting good faith customers who are figuring out sizing, or for whom some pieces just didn't work out, it's really about egregious haulers who buy tons and return tons and possibly wear some of it.
This entire fight on Chanel’s end, is all about greed. As you said they’re jealous of the resale market, knowing that their quality has gone downhill…. Time to start shopping other brands… this is too much drama lol and it’s never that deep… especially for older products
I hear you 🙌🏽
Fashionphile now charges $14.99 to return purchases. I feel these sites should charge a return fee based on amount of items sold. More items, the larger the fee. Returns are also a huge problem for the landfill.
Agree
@@dancer2749 definitely agree
NO you cannot usurp the manufacturer's claim to ownership rights. They will win. I cannot promise to "authenticate" Ferrari-shaped items better than the brand Ferrari, using the trademark Ferrari.
If I am being honest, I’m starting to hate Chanel as a brand. I think their items are cute but I find them way too greedy and for that, I will only buy them off the resale market now. Chanel as a brand is so annoying and they don’t care about their customers whatsoever. They sell crooked poor quality bags and show every single time they don’t like their customer base. They only care about profit and that’s all. They’re also extremely controlling.
I think chanel only exists due to its history and branding, it is SO not interesting. Designs, quality, i wonder who cares about chanel still? Maybe more eastern countries where it still can have this status? I know a lady from china that bought exactly same chanel bag in paris and new york and was proud to tell it. What i think is interesting about chanel is that they have bought many many artisians companies that would not be able to still exist nowadays (wool, embroidery, etc). It is only for ther sake i hope their business goes well..
Chanel embarrassed themselves during the trial several times, their own staff didn't even know what their bags looked like & had to retract and "correct" his statements several times. The funniest statement was when he said wonky bags could never be made by Chanel, this person clearly hasn’t been to Chanel boutiques these days😹
Return policy is tricky..some online retailers don't offer exchange, so you have to order several sizes😣
THIS!!! The wonky flaps I’ve seen 😂
😂😂😂😂
This is why I only buy vintage now
Can you imagine if the same logic applied in the used car industry? I'm really surprised by how the court has sided with Chanel in this case.
Its ridiculous! They can't control what happens to a bag once a customer buys it. Or once they gift an item!
it sounds like chanel is getting ready to take control of the pre-loved/vintage chanel resale market. They probably realize that their huge price increases and decline in quality has pushed a lot of consumers down the vintage route. I wonder if we'll be seeing a "chanel certified pre owned" corner of the boutiques soon
Good then let them do it - because Neiman Marcus is literally in business with fashionphile, so I don’t understand why these people don’t step into the legal situation and intervene.
Exactly this...influencers made this known
This is very likely!
I hope so that would be lovely
@@DemureDarlings i have to say, i disagree! If they monopolized chanel vintage, it would be astronomically more expensive. That is not at all fair in my view
After hearing this, it actually makes me want to give my money to What Goes Around Comes Around, good for them for trying to help consumers and stick it to the companies that already have enough money!!!
Although I think Chanel is in the wrong here, but I don’t think WGACA is doing this to help consumers; they are in the business to make money.
As someone who worked for years at one of the luxury brands mentioned: the returns ban I can understand. Because some people abuse it by wearing the products and the wear is visible and return more than they keep. Usually these are the most demanding clients. I just wanted to add that context.
True and I know people do photograph sittings and then return everything which I think is horrible. But for sizing what else can one do?
@@stephaniekeyes2928 I agree for sizing it’s important to order multiples but I don’t think that’s the type of client that would be banned.
I worked for a retail brand mentioned and can confirm this is true as well. Buy-use-return is a very common abuse of the returns system and it’s usually a couple of highly demanding customers.
I always wonder what influencers do with their luxury purchases. Even high street. If you are not a brand ambassador, I can't imagine that they keep allowing you to buy and return consistently, I would think those people have been banned?
EXACTLY
CASSIE, YOU COULD NEVER BE THE PROBLEM!
OH STOPPPP 🙈💖💖
She’s not the problem but the DRAMA, and we’re here for it.
A ban....??? That's like cutting off their nose to spite the face....gosh, all customers will suddenly have plenty of money to spend on maybe more "worthwhile" things 😅😅
Hahaha- yes like LOEWE and LV 😅
Not Chanel counting pennies with this lawsuits 🤭, Girls stop buying Chanel anywhere and make it irrelevant again, as it was before Karl.
Thanks for bringing this to my attention! It’s the first I’m hearing of these new policies. For those who were following the Chanel case, has Chanel stated how they are treating hand-me-down and inherited Chanel? Like cool, you don’t like resellers, but if I get a bunch of pieces from my grandmother or something, I don’t want to be treated like a pariah for using and wearing them. I also feel like looking down on vintage in general would be a bad look for the company as it will alienate a lot of lifelong customers who see their pieces as investment pieces worth passing down
Yesss!!❤❤❤ Great thoughts here
So basically Chanel doesn't want people they don't deem worthy to own their products. If you can't afford to go into a store and buy, you shouldn't be in Chanel. That's what I gather from this. If they don't sit their asses down somewhere. Unless they make you sign a contract that you won't sell their bags, they shouldn't be allowed to come for legitimate resellers.
Absolutely! And. If their exclusive clients arent allowed to sell the bags they are bored with or no longer loving they will ultimately buy less from the boutique overall. If they wanted it the way it was they should have kept their bags out of the hands of influencers and celebrities 🤣🤪
How can any reseller, not related to the original manufacturer, Chanel, guarantee the originality of a product? They cannot scan the QR codes of the bags. Chanel uses proprietary coding technology which cannot be read by anyone else, but Chanel. Therefore, nobody else but Chanel can guarantee originality because only they can read the codes.
@@yeseniah7373 I'm gonna go out on a limb and say there are people who can tell the real from the fake. Especially since the retail market isn't new. The same way eBay, the RealReal and others authentic their merchandise. I highly doibt WGACA has been around this long and selling fakes. Be for real
@@yeseniah7373Well if Chanel *actually* cared about their costumers and our wallets, they would offer authentication services in the boutiques. They are just greedy. There’s a sea of vintage/early 2000’s Chanel that are not hard to authenticate at all.
I would love to hear your analysis on why Farfetch was going bankrupt but other luxury shopping sites aren't
Me too! I was surprised!😢
Glad i didn't bought their stocks few years back 😂
So many questions… In EU it’s illegal for them to ban returns made online.
But of course, if used, you shouldn’t be able to get back your money. Luisa via Roma has a nice way of dealing with it with tags that run through the entire clothing piece. No way you can leave the house without it being visible :)
I think this all started with the crazy huge hauls and people buying only for the sake of a video.
this, they literally cannot enforce this within eu...
also i don't think those hauls are the reason, realistically those aren't that many. just seems like a lot, because more visible and we're getting recs on tt, yt, etc
but then again, no idea what they're trying to acomplish...
@@thisorthat629 people in the US (maybe in other places as well??) have a habit of wearing/using stuff and returning them as if nothing happened. In the EU, there are rules as to what is the condition of the stuff you are trying to return (i.e. never worn/used).Brands are simply trying to protect their business from consumer behaviours like that.
@@yeseniah7373 ok, read stories of this happening in context of usa, but irl never knew of a case where it actually happens successfully, at least ir high fashion/luxury. people trying stuff, sure, but also them getting shot down real quick, too.
but if this is a real problem, why can't they just implement stricter guidelines? maybe even implement eu guidelines in the usa? idk just doesn't make sense, there has to be something else to this
@@thisorthat629 yes the return policy culture in the US and Canada is crazy. So many will actually wear an item and return it because they think it’s uncomfortable, the fabric is itchy, parts maybe a little too tight or loose, basically things you should have figured out while trying it on before leaving the house. When I worked at bath&body works, customers will literally return candles that have been used and burnt all the way to the bottom because they didn’t like the smell or it gave them a headache. lol This is all party the companies fault because they perpetuated the whole “customer is always right” idea. So people started abusing it.
@@gurlbye9942 that does sound crazy. but still why not implement eu guidelines and strictly adhere? and copy eu measures, eg luisa via roma's plastic tag system? after a while people will have to learn.
i just don't get why they are overshooting soo much. also how will they handle eu customers, will they implement different policies? seems unlikely, adding additional procedures within a system is always a bad idea, makes things more complicated than they need to be. or will they just pray to dear god that no eu customers sue them? or just not sell to eu citizens anymore? but then again it's a huge part of an already not that big consumer base.
just idk... but aso can't really find additional info on this, so it might just be overblown?
You have great content. I enjoy when you dig into the brands business.
I appreciate that! Thank you! 💖
Whenever cassie posts i click so fast
Love you 😭
@@CassieThorpeomg you replied, love you too. This made my day
I grab my coffee and click so fast!!☕ 🎉 We are the Cassie Community!! When are we going into rehab? Never!!!🎉
I think retailers want to lose their customers base, I think they are forgetting who the consumers are and are too focus on pleasing their investors. It’s never a good mix.
So, ‘retail gaslighting’ then - they put up the prices, reduce the quality, and then have the cheek to say the customer is the problem. Cheek
coco cracking down! 😵💫
sipping my coffee ☕️ with
ca$$ie’s morning fashion news 📰.
🙌✨
🫡🙌🏽💖
Coffee with Cassie!!! 🇬🇧☕🇺🇸 I love it!!!💕
Brilliant. I’ve been trying to get my head around understanding the law suit against WGACA for acouple of weeks ! Surely this will have a huge impact on the secondary market, which we are seeing more and more of. Vestierre is renound for selling high end designer bags such as Chanel / Hermes which say are authenticated and then you resell back and they claim them to be unauthentic. How on earth can we teully trust any secondary market that high end bags are truly authentic ? Cassie is now a self diagnosed Lawyer 🤣🤣♥️♥️
Omggg Vestiere! What is going on?!
Enjoy all your videos and thank you. As a small business owner myself, I think large part of problem with returns are credit card processing fees that they end up paying. Depending on what credit card processing company you use, it’s usually 2.5% processing fees for purchase and another 2.5% for returns.
that's a great point I hadn't includedin my thoughts on costs to return.
The life time ban on people who return is prob the habitual people who buy something and wear it and then return it. I worked at a boutique and we had a girl that would constantly buy and then return and would even return stuff from other locations so much we sent her return history to corporate and we then got the Thumbs up to get her banned from entire company.
Doesn`t Sehora already have this return policy? I get it, people don`t have their shops nearby or don`t know their sizes but also, there are many RUclipsrs just buying the newest stuff, making a video and returning the products. There should be a mechanism to ban them imo.
The problem with high end luxury is that they want it both ways. Back in the day, I mean from 1900's up until about 1990's, luxury fashion was for the higher end client. By this I mean higher incomes and slightly older people that had more disposable income. This meant their pool of people were much smaller and therefore I can imagine the income made by these companies were less. It was all quality and exclusivity. However, in the last few decades that changed. Luxury became more accessible. To me, this started in the 1990's when a lot of fashion houses started diffusion lines for the more moderate income which drew people in and slowly the diffusion lines closed because the mainstream started buying the main line. The people they used to advertise their products were more mainstream, like music stars or young up and coming actors. It was only supermodels and the odd very famous actress modelling for fashion houses when I was younger. Now with this larger pool of people buying their products, comes more income. At some point last year the owner of LVMH overtook Elon Musk and Jeff Bazos as the richest man in the world, so they are making a lot of money. I remember in the 80's many of these fashion houses face bankruptcy. So the problem they now face is, they want to go back to the exclusivity days, but this means a smaller pool of people, so less income. But the way in which they advertise their products suggests they are still advertising to the mainstream.
Yep greedy jerks
I agree with with your analysis. I shop Nordstroms almost exclusively and since they strated carrying lower end brands last year, their service has dropped significantly. Seems as if retailers/customers can't have it all.
In my opinion Chanel is jealous as they loose out on brands like Farfetch, the Real Real for selling vintage bags at a lower price as they should. Chanel prices every time u blink there is a price increase. However, I don't think the quality work is the same like it was back in the day. If I spend that amount on a bag it has to be the right color, & size. Therefore, less chance of a return. That's Cassies for this info. Very interesting.
Agreed
I had read in an article about Chanel vs what goes around comes around, that Chanel alleges these were stolen items or items never sold by Chanel , which could be a valid issue.
As far as excessive returns ban, that's really unfair to people who live far from stores and need to try on a variety of items.
I’ve returned things to LV multiple times. All for terrible quality issues. Crooked handles, busted zipper, etc. they need to step up their quality if they don’t want returns.
Happy Monday Cass Cass!!! Since the year start I haven’t purchase any luxury item I’m still undecided what I want. We are now in the second month of the year while I decided to shop for item I need rather than things I no longer want. Great content 😊💗.
💖💖
Would love to see your perfume collection ❤ weird that i love to watch your content while being broke 😂
Thanks for following up on the Chanel vs. WGACA case. Will be interesting to see how this affects the industry.
The returns situation will also be very interesting to watch. Many people don't live near various retail establishments. So they have no choice but to order many different sizes in order to see what fits. Also- even if you live close to various retail establishments, many don't carry extended sizes so you still have to order online. Basically, nowadays the brick and mortar stores are essentially just for returns because the size, color, and style assortments are only available online. So l don't know why retailers are having issues with returns when they created the problem themselves. I have gone to so many different Saks stores that are not the NYC flagship and most of the SA's walk around with devices saying that they can ORDER everything for you because the stores don't really have any stock. There are so many 2 or 3 level stores that have been reduced to 1 level stores because they don't have the merchandise to fill the stores. Nordstrom used to be known for their huge Ladies shoe departments. Now they have these huge spaces that look like ballrooms because they don't have the merchandise to fill them.
The ban on returns is likely because of the huge spike in returns from people posing as influencers. Several stories of 5-10k outfits being returned after people posed on instagram wearing them.
now I get it!! OMG why are those people so cheap???
They are lying. Pretending to be wealthy. They can’t afford the lifestyle they portray or the clothes and accessories they wear. It’s a huge thing here in the states. A lot of it has been shown to be fake. So sad that they can’t just be themselves.
@@NamNguyen-kc6udit’s not about being cheap, it’s about faking their lux lifestyle
Or quality has gone down.
@@JmGmail why would they return items they saw the item in store ? Chanel doesn’t sell online.
OK, I've been looking forward to this following the WGACA verdict. The whole 'stolen serial numbers' was a game changer - Chanel pretty much killed the reseller market with that.
I know right!!
I’m not sure because a lot of vintage products, etc. are still going to be sold on Facebook, Instagram, etc. and with vendors you trust we can still move forward. but it’s very upsetting..
Hi Cass this is why I’m afraid of purchasing from fashionphile I don’t know if the item is authentic or not, and for the amount of money these resalers are asking for these used items I am not sure I want to shell out so much money. All my Chanel pieces are from the boutique. I do not risk buying preloved however I’ve been tempted but have not take that plunge.
you’re literally my comfort person i love you kislux !
If you're buying and returning loads of items because you're a personal shopper or a stylist, usually most stores/brands will have some sort of business account or a PR account that you can use...furniture stores do this with interior designers...but buying and returning loads of items and basically pretending to be a regular customer when you are actually running a business as a stylist is usually frowned upon by these companies...I used to work at Selfridges and it was so obvious when someone was doing this and, ultimately, it will affect the SA's commission when those items are inevitably returned...my coworkers would always try to avoid serving those kinds of customers to maintain their commissions lol
If the fashion industry could standardise on sizes across shops/brands then there would be a lot less returns
Batch ordering is what I do 🤷♀️
The best part of online shopping for me is exact that. Brouse to my heart's content and then kepw what I like.
Me remembering nearly all the bags from the jag collection in LYXBAG other apartment on the dimond tray.. I think i watched that video like 40 times. Purse collection goals
I work at old Navy in Oklahoma . People buy online and return products at the time saying it didn't fit right. It is frustrating sometimes because some of the clothing we don't have in store that they bring back. Final sale items old navy doesn't take back. Like the other day a older woman came in our store and wanted to return some clothes and when I scanned them they were final sale and the woman couldn't understand why we couldn't take them back because they where bought as Christmas gift. So to make long story short my manager refund her money . To keep her happy.
that return ban is a little crazy !! but i kinda understand it for certain cases
Am I the only Cassmate who craves coffee when Cassie drops video? ☕️. Interesting return policy change. Some department stores have been doing this for a while.
Good Morning Cassie,
just want to say hello and that you're looking good as always.
Wishing you a nice day😊
Oh my gosh you’re so sweet! Thank you 😭💖 wishing you a fabulous day!
@@CassieThorpe Thanks as well🥰
Thanks for the info. I’ll do some research on my own since I have a law background and the case seems interesting. One comment - you said Chanel doesn’t like the resale market etc. I don’t think this is necessarily true. I think it’s more a case of Chanel doesn’t like a business that makes money by using their property (trademark) without paying for it. Regarding pros such as Christian (who I love) using the return policy as an integral part of his business - I think the same thing holds true. There is a cost to doing returns by individuals/nonprofessionals that is built into the cost of the product but the cost does not include the high volume returns of pros. There may not be a feasible (cost effective) cost structure for pros. Also high volume returns may include people who buy, use and return items. Theft may be part of the problem.
Thank you for weighing in on this - I love the points you made! 💖
Chanel is just mad that people would rather get a good deal on the resale market than buy new in the boutiques. The quality of the older pieces from the brand are mostly better. They're to worried about profit margins than they are about the customer experience. Also, with those unimaginative and abysmal shows Virginie has been producing for the house there is no reason to shop new Channel.
Yes. I see the vlogs and Im like I wouldnt pay 500 for that hideous thing!
I agree with Chanel case verdict. I have never mistaken WCGA for Chanel but throughout the years I have noticed how they aggressively linked their name with Chanel.
Definitely keep us updated 😳
I know a few personal shoppers that due what christen does this isnt right at all in my opinion...
this type of professional shopping 🛍has been around
for years and years buy what
Your customers want they try the clothes on keep what looks nice then send back what they dont want" there's many reasons there the buyer...
I feel this has the making
Of a serious Major back lash,
On this type of doing business
Theres to many high end luxury designers that
Have high-end clients...
Maybe if returned items arrive worn or damaged.
Online stores used to encourage people to order lots of sizes since you can't try stuff on like shopping in store.
Brilliant video, very interesting information. Honestly, it sound like Chanel isn't selling as muc as they hoped they would and do not like how much money the resell market makes. Would be curious to know if there is an official report to how much Chanel sold ast year in comparison to previous years. I think that it would be a huge surprise, especially with the price inreases. It all "stinks'.
Time to shop new brands.
Saks is also getting heat for selling knock off designer items which are likely swapped returns from customers. Processing and shipping returns is extremely expensive. They’re in a tricky spot on how to manage returns.
I noticed that with recent sales at Saks and Bergdorf's that many sale luxury items are final sale with no returns.....
Stylists and legit influencers need to have a "pro" or business account in stores. Lots of volume bought, lots of returns, but you aren't the average consumer, so you won't get banned, unless you are returning damaged goods. Same in other industries. A special designation makes sense amd especially if you are moving a lot of inventory for them. If you buy 20 garments and return 19, but you sell hundreds of items from those 20 you should on socials, I think the stores would thank you and gladly accept your high volume returns.
The ban for too many returns isn't new, The Outnet has been doing that for a while. Not sure if it's a lifetime ban but I remember seeing something about it on their site a few years back. Excessive returns is a major issue for e-commerce because it's not just people returning things that don't fit or they don't like the item in person. People order, knowing they don't intend to keep all the items whereas instore you can try items on, feel the fabric etc without making a purchase so you're more likely to keep what you buy.
lol it’s Chanel’s fault that the Chanel resale market is booming that’s what happens when your quality takes a nosedive
Exactly! Poor quality and ridiculous price increases and they’re surprised consumers are going another route?! 😂
From a consumer perspective, posting reviews of our purchases is really more important than I realized . I had to trust my instincts and size up one full size on a pair of Tan-go platforms. Most reviews, very few, posted true to size which was not the case for me. Reviews of sizing may help to reduce a portion of returns. I say this since the items I’ve returned were due to sizing and were exchanged.
But if Chanel says they are the only one who can authentificate their own bags, does it mean that customs officers at the airport can’t claim a bag is fake? Because in my opinion, if every brand start claiming the same, it will increase the propagation of counterfeit
OH THE TEA IS HOTTTTT EVERY TIME YOU WENT INTO A NEW TOPIC I WAS JUST 😮
The lifetime bans piss me off so much bc I’m an x-small (men’s) and shops don’t carry my size in store (or very few), so if I want to get something I have to buy online and I’m not going to buy things without trying them on first, just because the size is right doesn’t mean the fit is, or the color works, or even just the texture. So I order a bunch to try at home and return what doesn’t fit (to the physical store when possible to reduce shipping). If brands don’t want me to do that, then they have to give me another option, I’m not shopping blind
Cassie, I LOVE LOVE LOVE your fashion business input.
Totally agree with everything said! But isn’t the quality of Chanel going down? What does the future hold? Is Chanel finally going to being back 24k gold?
I doubt they’ll ever go back to that
Christian would certainly know more about this than me but I have heard of one of the dept stores having a returns program for stylists? I believe the return value of anything they purchase as a stylist is automatically reduced to something like 50% but they aren’t limited to the quantity of returns they can make
Cassie!! 🇬🇧☕🇺🇸 I agree with you. I can see both sides also. But on the consumers side, what choice do you have when buying online? Saks Off 5th sells pre loved luxury goods online. I hope this doesn't effect them as well.😢
Cassie, I truly believe that someone out in the in the inter webs has a copy of the void Chanel codes. Fine that person or person. When I worked with school codes, I would download a hard copy to make it easier to write reports. The voided codes are out there someone has to "find" them. Chanel certainly has a copy...... just not a public copy.
A lot of retailers (non luxury especially) have this restriction on returns and I think it’s great in terms of respect for the brand/sales associate. How many influencers have bought things just to show and then go around and return it?? It’s just the times that we are in, no?? “Look at what I bought” or “I bought this just to show you but I don’t really like it and it will probably be returned” “I bought this just to make a video about it” We are all so caught up in trends that we hop on them and buy the latest bag or clothes but go around and return because we aren’t thinking about whether something will work for us or not. We are no longer taking the time to go into stores and try on a piece of clothing before making the purchase. It’s easier to buy multiple sizes and just return the one that doesn’t fit because we are in the comfort of our own home. We are also all now conditioned to buy something just to be part of a trend and not really from the perspective of “will this work with my style” or “can I see myself wearing this over and over again”. Also, a lot of retails base their employees performance on returns. If your sales have a high rate of return, you aren’t performing well or as expected…”yeah, you are selling more but your rate of return is also really high” which is a bad thing…you can’t stop people from returning things but with people taking advantage of buy and return, it’s affecting the people who have legit reason for returning something…Anyway I can go on and on about this…especially about the resale market but that’s a whole other beast 😂
Great video Ca$$ie!! 🎉👏🏽👏🏽👏🏽
You're the best, Cassie... I'd be in the dark if it wasn't for you. Thanks for all your updates... Maura.
😭💖💖
great information enjoyed listening whilst being entranced by your new mani as your hands danced across the screen., looking fab against the white jewellery.
As a plus person, and there are virtually no brick and mortar stores to shop at, so almost all shopping has to be done online, as well as the fact that universal sizing is a bloody joke (not just in plus shopping), this returns things might backfire for some retailers. I try not to buy to much as I know most returns don't actually go back to the stores and end up in landfill, but in one of my favorite shops I can fit into 3 different sizes. sometimes the same pants in a different color I'm a different size. Its maddening! get rid of vanity sizing and set a universal sizing standard, and it will help a lot of the returns issues. I also understand this is really more for trying to stop people from wearing then returning items. shopping is already hard enough as it is (but damn its fun lol).
Dying at the eBay advert between your video for authentic items😂😂
It’s scary they could just take a disliking to you and you could be banned!! Love you Cassie!!!! Also, I looked up this issue as part of a project and brands don’t want people returning stuff that will go out of style and that they will have to burn/throw away/put on sale therefore they will lose money
Returns aren't popular where I am from, so talk and issues about returns always fascinate me.
I think the returns policy is kind of annoying but I can see why companies are starting to do that. Unfortunately, when people take advantage of the returns, everyone has to suffer the consequences when the returns get out of hand.
As far as Chanel, it's just basically a company that doesn't want their customers to purchase anywhere else than their boutiques. They don't monetarily profit from second-hand purchases, so of course they don't want second-hand companies to sell their goods. I can see that they are worried about fakes though - and unfortunately, every luxury brand faces those issues.
For a store like Saks to ban people for returning too much is stupid. Their online offering is so much more robust than their in store options. Of course people will order and return what doesn’t work.
These companies need a “try before you buy” approach.
But the people that buy and return consistently, who are the problem will still gain from that model.
Sizing is a very real problem. Barring, as others have mentioned, standardized sizing, brands need to provide the actual measurements of each item to the seller for posting. Those measurements could be standardized ie bust 1" below the armpit, sleeve length from middle of back to end of sleeve, front and back length. With those four measurements consumers could easily tell which size would fit and a lot of returns would be eliminated.
The ban after returns would be very ableist. As a disabled person I rely heavily on online shopping and don’t always have the option to go to a shop to try things on. Perhaps if brands are so worried about this they should actually make sure their size charts are accurate and trustworthy for a start 😅
Love this big update, Cassie !!! Gorgeous top and earrings 👌🏽😍 You mind sharing what lipstick you are wearing ?? Want to buy exact same xx
Thank you! I’m wearing make up forever lip liner in “anywhere caffeine” and make up by Mario lip plumping lip colour “barely pink” 💖💖
I love your nails with the matching eyeliner☺
Chanel no longer sells "investment" bags because you cant sell them 😂
The returns policy in the US v UK is so different. I've seen US youtubers buy, open and try the same foundation in multiple shades, then say they're returning them all 😮 In the UK, its difficult to even get a refund on an unused, sealed item you literally bout 5 minutrs previously (yes, I might have temporarily forgotten what shade I've been using for the past 8 years 😂)
This year Chanel sales were up 17% compared to 2021, reaching $17.2 billion, or 16 billion euros. Operating profits rose 5.8 percent to $5.78 billion over the period, taking the operating margin to 33.5%. Their profits continue to grow regardless of what people on Yourube say Chanel are still making huge profits.
Congrats fella I saw you on Friday night in Leeds city varieties ❤
From what I've read and heard, there is threshold of how much you can return (% of $ purchases).
Off topic but your earrings are so cute! Where did you get them ❤
There are already websites that record the amount of retuns, i think it is mostly dependant on how much money you end up spending. Like butinh a lot, returning a lot, instead just buying and returning everything.
For the rest it is a technology question, i think many ways to make a client more informed on sizing/fitting - 3d scans, exact measurements, pics of different bodytypes/sizes etc. The problem is that probably what these websites will save on useless returns they will have to spend on extra processing and photoshoots.they must make it super automated to make it work :)
Thank you. Very informative video. Lots to digest.
Like u mentioned returns are a way of life for stylists..that isn’t fair to us..and make better quality items and u ent get returns..resale markets are important for sustainability and for vintage pieces to get in the hands of us consumers
And then what happens if you personally decide to sell what you no longer wear or carry? You pay sales tax 🤔.
Although you are reselling at a 📉 most of the time. Basically, you are being taxed twice: at the time of original purchase and again when it is resold.
I think Fashionphile already implemented a return cap. I think if u return 10 items within 6 months, u are subject to a restocking fee…don’t quote me on this. But I don’t think having a return cap is a bad thing because some people take advantage.
Thank you so much KKUWAN for taking us shopping🛍…my wish list just got longer🤦♀
So I can’t get a popular product I want from the store because I’m not a VIP customer and now they are limiting businesses selling pre loved or second hand. We know you can’t be sure of authentic items unless brought from the store however make it easier to buy these products directly then less resellers will exist!!
The sustainability aspect of these things are crazy.
We're already not meeting climate goals and considering how toxic the chrome tanning process is (something I think all handbag enjoyers should read up on!) for the environment,
not being able to purchase the second hand bags and having to buy new is going to have a really really high impact on the climate. Even disposing of the leather bags is a safety concern as burning them releases chromium, and they can't be composted (it's not really biodegradeable). About 90% of all leather made is chrome tanned.
Exactly the resale markets big selling point is not just lower prices, but good sustainability practices
Ohhh! I clicked so fast lol I am so excited to hear this.
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Im sure people are less likely drop thousands on a bad if Chanel make it more difficult to resell it.
Excellent point!
Prada cleared OMG MOTHER BRAND
I was banned from shopping online with Nordstrom's Rack years ago because of too many returns. I purchased for myself, kids, parents, etc. items in multiple sizes and styles and returned what didn't work. No heads up or warning, just banned, and yeah, no way to dispute it. Because the nearest one is over an hour away I rarely ever shop there anymore. Also, most retailers have more items available online than in store so they're encouraging online shopping. I've been told by stores associates that there are more returns from online than in person shopping and if that's the case then that's a risk the retailers take.
How many years ago? Any warning? Any thoughts of asking again? I'm a Nordstrom shopper (almost exclusively and almost never the rack ) and I'm interested in their business model being a usiness anlayst professionally.
This is problematic for me - petite 2 are no longer in the stores - so I’m forced to buy on-line without knowing the cut or feel of the fabric. So I buy multiple sizes of one item in hopes one will fit.
Cassie I am always always looking forward to your vlogs so so so much and I really really never missed any one of your vlogs you are my truly truly inspiration🥺💖🥺💖
That means so much! Thank you 💖
Regarding being banned for returning items I think then maybe they should introduce a "styling" tier where you pay your returns and you don't get banned. In general I think if people have to pay for return shipping maybe they'll think twice about how much they actually want to buy.
Looks like super fakes and/or dupes will get even more rich because these designer brands are getting more greedy and the products are getting shittier.