Confessions of a Car Dealer: We accidentally sold a Lemon and it sucks
HTML-код
- Опубликовано: 3 сен 2023
- I accidentally sold a Friend Lemon and here's how I am giong to try and make it right.
-----------------------------------------------------------------------
Learn how to get your dealers license here --- www.StartYourDealership.com
Learn how to Flip Cars for profit legallsy here --- www.CarFlipping101.com
-----------------------------------------------------------------------
You can buy the products we use every day directly on our Amazon store right here!! www.amazon.com/shop/flyingwheels
___________________________________________
Follow our socials: / flyingwheelsinc / flying_wheels_ / flyingwheels
-----------------------------------------------------------------------
Support our channel, buy wearing our Clothes! shop.spreadshirt.com/flyingwh...
-----------------------------------------------------------------------.
Subscribe if you are interested in: #cardealership #flipping #entrepreneur .
.
.
.
Auto News Car Dealership Dealer Floor Plan Lines of Credit LOC Dealer Auction Auto loans floor plans line of credit for car dealers How to buy and sell cars for profit get a dealers wholesale and auction license how to start a car dealership fix cars make money selling cars How to bank repossessed repossession reposession auctions work
Jeep Wrangler ticking knocking check engine light on misfire lifter problem how to fix or replace lifters common symtoms and issues What Is there a lemon law in my state how does a lemon law work with car dealer private party sale
This is a 3 part series. #1 The Story, #2 The Solution, #3 The Result. Subscribe to follow along.
I do not think it is reasonable for them to expect you to buy back the Jeep without fixing the crash damage that was their fault.
Car was sold "as is." You offered to buy back the car before the accident, they declined. You do not owe them anything at this point. The fact they are posting this on social media is a statement that you can't fix "it" from their point of view. At the very least they need to file the insurance claim, repair the car, then you'll buy it back. Also if your friend who recommended your dealership to them hasn't heard your side of the story, he isn't much of a friend.
I’d never buy back a crashed Jeep, you did enough and was fair. They need to fix it and then buy it back if you want.
They bought it with no warranty. You tried to make it right until their daughter wrecked it. It's theirs now.
Craig, I was a used car dealer for many many years and I think the first solution since it was insured by them. They should put in a claim. Have the Jeep fixed? Cosmetically and mechanically and then you buy it back. That way there you have the vehicle you started out with
Let the insurance company fix the jeep and you buy it back like your manager said he has the right idea. Very fair to your customer and you. Then you can lay your head down and rest.
Honestly after you offered to buy it back I would’ve washed my hands with the situation…it’s on the parents to take accountability for not taking the opportunity …it’s so much more I could say on this situation but honestly Craig I feel like your waay to nice
You have done the right things. Tell the customer to fix it first, then buy it back.
Craig I started with the exact same size place you have. I’ve been in business for 30 years. They have to get the Jeep fixed and then buy it back. No matter what you’re the bad guy… been there. 😢. There is no logical reason in this planet that you should assume the damage they caused. Case closed that’s the only option.
I am a small dealer as well and have been in this business for 23 years. You absolutely did what you should have done. The customers were being unreasonable by not allowing you to buy the vehicle back the first couple times you offered and you find them another Jeep. Since the Jeep is now wrecked, it creates a monumental problem. For you to buy it back, one of several things have to happen. They have to make a claim on their insurance. You don't know if the vehicle is totaled or not until the insurance adjuster comes out to see the vehicle. Without them making this determination, its all guess work. If the air bag was deployed, it will be considered totaled. If not, they have a choice, have the collision damage repaired by the insurance company and return the vehicle for a refund or they can take the payout for the repairs from the insurance company and you can buy the Jeep back minus the money the insurance paid them.
They declined the warranty. You offered to buy it back multiple times. You went above and beyond to fix it. They wrecked it. If they won't get it fixed with their insurance and take your final buyback offer , which is way beyond generous...that's on them.
As your office manager suggested, have them fix the body damage and you buy the car back. They are unreasonable to think you should take on the body repair as well.
Hey Craig. I would give them two options. Option #1, exactly what your shop manager recommended- you get a whole Jeep, you pay the whole price for it. Option #2, you buy the Jeep minus the collision repair costs (or the estimated insurance payout, whichever # they want to use), and everyone is whole that way as well. Remember, the accident had nothing to do with the check engine light being on- those are two separate things. You made them whole once and offered to make them whole twice, but you can't buy back a wrecked car that you already invested 100% of the profit in repairing. They are understandably upset, but they are taking advantage of the situation.
I can’t see how they would even have the nerve to ask you to buy it back damaged. If you buy it back repaired that’s way more than is expected from you with no warranty already. That’s a difficult situation for you.
And this is the reason we don't sell cars to friends. Friends and business don't generally mix.
Craig, you are a saint dude! Never heard of a used car guy being so caring, WOW!
I want to add, I think you’re a compassionate, considerate, kind and caring person who just wants to make an honest living. There’s no way to please everyone in life. I’m a small business as well and I do my very best to make sure I give every customer exactly what they paid for.
Craig, to begin with, NONE of these people have any right to be mad at you. You've literally done NOTHING wrong and you've done EVERYTHING possible to be reasonable to get the car repaired in a timely fashion and even offered multiple times to buy it back. In fact, you've gone above and WELL beyond any obligation on your part so kudos to you for being such an outstanding dealer! Now, regarding these folks wanting you to buy back the car without their repairing the damage first, that is SO not right on their part. You didn't say whose fault the accident was so I'm going to guess it was the girls fault and they don't want to file a claim because her insurance will skyrocket and they will have to pay the deductible. If it wasn't her fault, then the other party should pay which should be no problem. Who knows, maybe it wasn't her fault and they were getting a check from the other insurance company for 3 or 4 grand which is why they are willing to eat the $1,200 because they will still make money on the deal? So personally, I think they are trying to take advantage of you at this point by asking you to buy the car back with the damage. As many others have said, they should fix the damage before you buy it back but you should also reimburse the $1,200 because most likely, the damage that occurred to the engine was not related to the way it was driven and then they will be made TOTALLY whole. I think the lesson to be learned here is when you sell a vehicle that is not known to have GREAT reliability, insist that the customer purchase a warranty.
They don't want to file a claim with the insurance, Then they should be responsible for fixing the damage. They know that car dealers have a bad reputation, and they're trying to take advantage of you by using that. They are basically gaslighting you!