Below is the transcript of a Live Chat session I had this morning with a representative from Hisense. You'll be amazed at the remedy for the non-drain feature on the Hisense 70 pint Dehumidifier...Enjoy! Your chat with Hisense Your chat started: 8/7/2020 11:31 AM EST Duration: 00:16:15 Pre-chat Survey Name: Alan Jeffcoat How may we help you? Dehumidifier Product Model Number DH7019K1G Product Serial Number KEAUQJK2683 Notice 11:31:16 AM Stephen has joined Stephen 11:31:16 AM Hello Alan Jeffcoat, thank you for contacting Hisense Live Chat Support! How may I assist you today? Alan Jeffcoat 11:34:01 AM Back on May 25, 2020 I purchased a Hisense Dehumidifier at Lowes (Model DH7019K1G) and found that the drain hose feature is absolutely useless. I contacted Hisense and went through the steps to explain the situation. I was sent a replacement unit a couple weeks ago. The replacement unit performs as poorly as the original unit I purchased. I wish I had know this unit sucks and I wouldn't have wasted my money. Stephen 11:35:54 AM I am sorry that you are having issues with your unit, I would be more than happy to assist. Please explain in full details the issue with the replacement unit. Alan Jeffcoat 11:38:14 AM The issue with the replacement unit is exactly the same as the original unit...I have to continually empty the bucket even though I have a drain hose attached to the drain feature. I bought this unit because it supposedly had a drain feature so I don't have to empty the bucket. The instructions simply state to attach a drain hose (garden hose attachment) and make sure the end of the hose is lower than the coupler. Alan Jeffcoat 11:39:30 AM My previous dehumidifier that I replaced never needed to be emptied because the drain feature worked as described...this unit is poorly designed obviously! Stephen 11:40:13 AM When the unit is connected by a drain hose it has to be tilted one inch with the section opposite of the garden hose being slightly elevated by a inch. Alan Jeffcoat 11:41:42 AM Are you kidding me? The unit has to be on an angle in order to drain out of the hose. How asinine is that? Who's the genius that designed this system? Stephen 11:42:43 AM That is how the unit was made to be operated I do not have that information. Alan Jeffcoat 11:44:49 AM If that's how the system was designed, Hisense should include that tidbit of information in the instructions. I've never heard of anything so ridiculous in my life. It sounds to me like someone in Hisense's engineering dept. realized the design flaw and came up with this asinine remedy. Needless to say I won't be buying any other Hisense products. Stephen 11:45:35 AM I do apologize for these inconveniences you have been facing your issues have been documented. Do you have any further questions or issues i could assist with today? Alan Jeffcoat 11:46:46 AM No...Thanks for being polite while I vent...It's not aimed at you it's aimed at the incompetent designer of this dehumidifier. Stephen 11:47:26 AM I definitely understand why you would feel this way,Thank you for contacting Hisense live chat support, your agent today was Stephen do have a wonderful rest of your day. Notice 11:47:27 AM Stephen has exited Notice 11:47:27 AM This chat has been closed.
I had to put a 1/4 in shim on the other side of the hose side to get it to use the hose without filling the bucket . Bad design. Worked good after that . Something is made wrong . REMEMBER SHIM UNDER THE ROLLERS LEAN THE MACHINE .
He is right. My basement floor was un-levelled and I didn't take that into account. It was a while before I realized between the gravity of water in the hose and the un-levelled floor this was a simple fix.
I finally discovered the solution was to wedge the opposite side from the drainage hose allowing the collected water to drain. Obviously a design concern....
I want to thank you. This worked perfectly. Funny thing though, my floor is level, and I was still getting water in the bucket. I did shim the non-hose side and like magic, no water in the bucket. Thanks so much! Super helpful
Hi Alicia This model was sent to me by Hisense as a replacement for another unit that was freezing up less than two (2) years. This model apparently has a draining issue. Like others making comments I also had the same problem whereas the bucket and drain hose allow water to pass at the same time to both bucket and hose. To be certain my draining hose was not causing the problem I attached a very, very short hose leading to a pan directly below the unit in position on a raised stand. True gravity being applied for hose drainage. No change! Contacted Hisense notifying them their replacement unit ship direct from them was failing in this manner. After many email exchanges they have provided an Incident (Case) number and form with instructions to request a replacement.....AGAIN! I have yet to learn of a setup instruction in addition to merely connecting a drain hose if one wishes to not be required to empty the bucket. I am suggesting there must be a design issue. At one point in exchanging emails it was suggested to return the unit to the store if purchased within 30 days. I reminded them this unit was shipped directly from Hisense replacing a failed unit. I am certain Lowe's would not accept the unit. Be prepared for a slow email responses from Customer Service at Hisense. Good luck with making a decision. Hope this will be helpful. Best, Ed
Thank you Ed!!! The reason why I asked is because I have a home that we frequent 3 4 times a year. Wondering if it would be safe to run in between those times unmonitored. So u wouldn't recommend this model. Correct??
@@aliciathacker4025 Hi again, Alicia The 'Auto' mode seems to be working quite well. I prefer that over the 'Constant', which would seem more energy saving. BUT, unless you find it will use the drain feature without also filling the bucket, I would avoid this model. If room/space temperature is of concern this unit has a very low temp spec, especially helpful when dealing with a cool to cold area. If you purchase one I am certain you will know very soon whether the unit you might purchase will drain properly, as in my situation it was quickly discovered. Personal note: I have a very dear friend and h.s. classmate who has the same first name. What a lovely gal she is!
@@aliciathacker4025 Would only recommend if wedging the unit on the opposite end from the drainage hose would work reliably. Perhaps by now you have moved on to considering another brand and/or model. I must allow, Customer Service was decent about replacing the unit without having the previously failed units returned.
A J, This model was sent to me by Hisense as a replacement for another unit that was freezing up less than two (2) years. This model apparently has a draining issue. Like others making comments I also had the same problem whereas the bucket and drain hose allow water to pass at the same time to both bucket and hose. To be certain my draining hose was not causing the problem I attached a very, very short hose leading to a pan directly below the unit in position on a raised stand. True gravity being applied for hose drainage. No change! Contacted Hisense notifying them their replacement unit ship direct from them was failing in this manner. After many email exchanges they have provided an Incident (Case) number and form with instructions to request a replacement.....AGAIN! I have yet to learn of a setup instruction in addition to merely connecting a drain hose if one wishes to not be required to empty the bucket. I am suggesting there must be a design issue. At one point in exchanging emails it was suggested to return the unit to the store if purchased within 30 days. I reminded them this unit was shipped directly from Hisense replacing a failed unit. I am certain Lowe's would not accept the unit. Be prepared for a slow email responses from Customer Service at Hisense. Good luck! Hope this will be helpful. Best, Ed
Edward O. Page I’m on my 2nd unit, first purchased from Hisense and 2nd directly from Hisense. Had I know what I know now I’d have bought a unit from a different manufacturer! Thanks for your reply! AJ Ps. I wonder if everyone who’s purchased this unit has the same issue
Customer service says that by inserting the white hose in securely the and pressing pump, the tank should not fill. Wrong! However I have changed to the garden hose method which is gravity right in to an opening in my interior French drain in the basement. Tank doesn’t fill up in this mode.
I just bought the DH7021KKPIG and it gets a bucket full to shut off to empty OK. BUT----- WHY does it run then quit, then start, then stop, then start, all the while till bucket is full? I have it on manual and basement is wet from the hard rain we have been having.
If you have a choice DO NOT BUY ! the warranty service is the pits...Buy a in store protection plan if at all possible if you must buy one of the chinisense products.
I bought this Hisense 35-Pint Dehumidifier a couple weeks ago. it is difficult to change the humidity control level. I set it auto which is 50%, but it runs .... when it shows 48%, it is still running. That area temperature is higher.
Anyone notice or have the issue of having their Hisense units taking the humidity down lower than the setting? I bought a 50 pint model in Costco (HT5021KP) cuz, yeah, it’s cheap. It has 3 run settings, two which you can chose the humidity level, and one is an automatic 50% humidity setting. I did the auto and the machine would take my basement’s humidity down to near 40% (I have an independent gauge). So, it’s like 10% off. Took it back, thinking it was defective, and got another. It does the same thing! So no complaints about it actually working well, it works exceedingly well, but it’s not calibrated right. I set it now at 60% and sure enough, my basement is now a desired 50%!!
I would double check that the hose is fitted properly. If the problem persists I recommend contacting the manufacturer, especially if the unit is still under warranty.
@@relerfordable I contacted Hisense Customer Service and they replied with a list of suggestions, which I knew would be causes to consider. They did not suggest anything new that would correct the issue. This unit replaces one that was freezing up, thus I used the same procedure for draining used before and did not direct water to the bucket. You might wish to file a Customer Report to: service@hisense-usa.com State your Model and conditions of the trouble. Replies appear to not be too speedy, I guess given the current state of business affairs these days. I am waiting now to see how they will react to my reply confirming their suggests have been met. Best of luck!
@@consumer-analysis I contacted Hisense Customer Service and they replied with a list of suggestions, which I knew would be causes to consider. They did not suggest anything new that would correct the issue. This unit replaces one that was freezing up, thus I used the same procedure for draining used before and did not direct water to the bucket. You might wish to file a Customer Report to: service@hisense-usa.com State your Model and conditions of the trouble. Replies appear to not be too speedy, I guess given the current state of business affairs these days. I am waiting now to see how they will react to my reply confirming their suggests have been met. Best of luck!
E9 means the moisture sensor is dirty its located on the top right side when u take the filter off , I just blew it off with my air compressor today n it started working again.
Hi! I have the 60 pint Hisense with pump. What buttons do I push so I never have to empty out that blasted bucket? Lots of moisture in my big basement with a fieldstone wall that gets wet when it rains. Thanks!
Pump units usually have a button labeled "pump" that you have to press to activate their pumps. Note that you have to connect the pump drainage hose to the dehumidifier before using pump drainage.
I contacted Hisense Customer Service and they replied with a list of suggestions, which I knew would be causes to consider. They did not suggest anything new that would correct the issue. This unit replaces one that was freezing up, thus I used the same procedure for draining used before and did not direct water to the bucket. You might wish to file a Customer Report to: service@hisense-usa.com State your Model and conditions of the trouble. Replies appear to not be too speedy, I guess given the current state of business affairs these days. I am waiting now to see how they will react to my reply confirming their suggests have been met. Best of luck!
Below is the transcript of a Live Chat session I had this morning with a representative from Hisense. You'll be amazed at the remedy for the non-drain feature on the Hisense 70 pint Dehumidifier...Enjoy!
Your chat with Hisense
Your chat started: 8/7/2020 11:31 AM EST
Duration: 00:16:15
Pre-chat Survey
Name:
Alan Jeffcoat
How may we help you?
Dehumidifier
Product Model Number
DH7019K1G
Product Serial Number
KEAUQJK2683
Notice
11:31:16 AM
Stephen has joined
Stephen
11:31:16 AM
Hello Alan Jeffcoat, thank you for contacting Hisense Live Chat Support! How may I assist you today?
Alan Jeffcoat
11:34:01 AM
Back on May 25, 2020 I purchased a Hisense Dehumidifier at Lowes (Model DH7019K1G) and found that the drain hose feature is absolutely useless. I contacted Hisense and went through the steps to explain the situation. I was sent a replacement unit a couple weeks ago. The replacement unit performs as poorly as the original unit I purchased. I wish I had know this unit sucks and I wouldn't have wasted my money.
Stephen
11:35:54 AM
I am sorry that you are having issues with your unit, I would be more than happy to assist. Please explain in full details the issue with the replacement unit.
Alan Jeffcoat
11:38:14 AM
The issue with the replacement unit is exactly the same as the original unit...I have to continually empty the bucket even though I have a drain hose attached to the drain feature. I bought this unit because it supposedly had a drain feature so I don't have to empty the bucket. The instructions simply state to attach a drain hose (garden hose attachment) and make sure the end of the hose is lower than the coupler.
Alan Jeffcoat
11:39:30 AM
My previous dehumidifier that I replaced never needed to be emptied because the drain feature worked as described...this unit is poorly designed obviously!
Stephen
11:40:13 AM
When the unit is connected by a drain hose it has to be tilted one inch with the section opposite of the garden hose being slightly elevated by a inch.
Alan Jeffcoat
11:41:42 AM
Are you kidding me? The unit has to be on an angle in order to drain out of the hose. How asinine is that? Who's the genius that designed this system?
Stephen
11:42:43 AM
That is how the unit was made to be operated I do not have that information.
Alan Jeffcoat
11:44:49 AM
If that's how the system was designed, Hisense should include that tidbit of information in the instructions. I've never heard of anything so ridiculous in my life. It sounds to me like someone in Hisense's engineering dept. realized the design flaw and came up with this asinine remedy. Needless to say I won't be buying any other Hisense products.
Stephen
11:45:35 AM
I do apologize for these inconveniences you have been facing your issues have been documented. Do you have any further questions or issues i could assist with today?
Alan Jeffcoat
11:46:46 AM
No...Thanks for being polite while I vent...It's not aimed at you it's aimed at the incompetent designer of this dehumidifier.
Stephen
11:47:26 AM
I definitely understand why you would feel this way,Thank you for contacting Hisense live chat support, your agent today was Stephen do have a wonderful rest of your day.
Notice
11:47:27 AM
Stephen has exited
Notice
11:47:27 AM
This chat has been closed.
I had to put a 1/4 in shim on the other side of the hose side to get it to use the hose without filling the bucket . Bad design. Worked good after that . Something is made wrong . REMEMBER SHIM UNDER THE ROLLERS LEAN THE MACHINE .
He is right. My basement floor was un-levelled and I didn't take that into account. It was a while before I realized between the gravity of water in the hose and the un-levelled floor this was a simple fix.
I finally discovered the solution was to wedge the opposite side from the drainage hose allowing the collected water to drain. Obviously a design concern....
I want to thank you. This worked perfectly. Funny thing though, my floor is level, and I was still getting water in the bucket. I did shim the non-hose side and like magic, no water in the bucket. Thanks so much! Super helpful
How long can this run before dumping water. Is there a draining hose?
Hi Alicia
This model was sent to me by Hisense as a replacement for another unit that was freezing up less than two (2) years. This model apparently has a draining issue. Like others making comments I also had the same problem whereas the bucket and drain hose allow water to pass at the same time to both bucket and hose. To be certain my draining hose was not causing the problem I attached a very, very short hose leading to a pan directly below the unit in position on a raised stand. True gravity being applied for hose drainage. No change! Contacted Hisense notifying them their replacement unit ship direct from them was failing in this manner. After many email exchanges they have provided an Incident (Case) number and form with instructions to request a replacement.....AGAIN! I have yet to learn of a setup instruction in addition to merely connecting a drain hose if one wishes to not be required to empty the bucket. I am suggesting there must be a design issue. At one point in exchanging emails it was suggested to return the unit to the store if purchased within 30 days. I reminded them this unit was shipped directly from Hisense replacing a failed unit. I am certain Lowe's would not accept the unit. Be prepared for a slow email responses from Customer Service at Hisense. Good luck with making a decision. Hope this will be helpful.
Best,
Ed
Thank you Ed!!! The reason why I asked is because I have a home that we frequent 3 4 times a year. Wondering if it would be safe to run in between those times unmonitored. So u wouldn't recommend this model. Correct??
@@aliciathacker4025
Hi again, Alicia
The 'Auto' mode seems to be working quite well. I prefer that over the 'Constant', which would seem more energy saving. BUT, unless you find it will use the drain feature without also filling the bucket, I would avoid this model. If room/space temperature is of concern this unit has a very low temp spec, especially helpful when dealing with a cool to cold area. If you purchase one I am certain you will know very soon whether the unit you might purchase will drain properly, as in my situation it was quickly discovered.
Personal note: I have a very dear friend and h.s. classmate who has the same first name. What a lovely gal she is!
@@aliciathacker4025 Would only recommend if wedging the unit on the opposite end from the drainage hose would work reliably. Perhaps by now you have moved on to considering another brand and/or model. I must allow, Customer Service was decent about replacing the unit without having the previously failed units returned.
What I don't like is the Drainage Setup doesn't work...! Did you test the drainage system during your review?
A J,
This model was sent to me by Hisense as a replacement for another unit that was freezing up less than two (2) years. This model apparently has a draining issue. Like others making comments I also had the same problem whereas the bucket and drain hose allow water to pass at the same time to both bucket and hose. To be certain my draining hose was not causing the problem I attached a very, very short hose leading to a pan directly below the unit in position on a raised stand. True gravity being applied for hose drainage. No change! Contacted Hisense notifying them their replacement unit ship direct from them was failing in this manner. After many email exchanges they have provided an Incident (Case) number and form with instructions to request a replacement.....AGAIN! I have yet to learn of a setup instruction in addition to merely connecting a drain hose if one wishes to not be required to empty the bucket. I am suggesting there must be a design issue. At one point in exchanging emails it was suggested to return the unit to the store if purchased within 30 days. I reminded them this unit was shipped directly from Hisense replacing a failed unit. I am certain Lowe's would not accept the unit. Be prepared for a slow email responses from Customer Service at Hisense. Good luck! Hope this will be helpful.
Best,
Ed
Edward O. Page I’m on my 2nd unit, first purchased from Hisense and 2nd directly from Hisense. Had I know what I know now I’d have bought a unit from a different manufacturer!
Thanks for your reply!
AJ
Ps. I wonder if everyone who’s purchased this unit has the same issue
Customer service says that by inserting the white hose in securely the and pressing pump, the tank should not fill. Wrong! However I have changed to the garden hose method which is gravity right in to an opening in my interior French drain in the basement. Tank doesn’t fill up in this mode.
How do the take apart and clean the part that takes the humidity out of the air and empty the water?
We have one of these that stopped functioning. It is displaying "E6" in the display panel. Know what that code means?? Thanks!!!!!!
I just bought the DH7021KKPIG and it gets a bucket full to shut off to empty OK.
BUT----- WHY does it run then quit, then start, then stop, then start, all the while till bucket is full? I have it on manual and basement is wet from the hard rain we have been having.
If you have a choice DO NOT BUY ! the warranty service is the pits...Buy a in store protection plan if at all possible if you must buy one of the chinisense products.
I bought this Hisense 35-Pint Dehumidifier a couple weeks ago. it is difficult to change the humidity control level. I set it auto which is 50%, but it runs .... when it shows 48%, it is still running. That area temperature is higher.
Indeed, very, very noisy. The customer service doesn't respond. Consider to return it to Costco.
Have one good unit one bad unit hose connected doesn't work fills buckets with hose connected ?
Anyone notice or have the issue of having their Hisense units taking the humidity down lower than the setting? I bought a 50 pint model in Costco (HT5021KP) cuz, yeah, it’s cheap. It has 3 run settings, two which you can chose the humidity level, and one is an automatic 50% humidity setting. I did the auto and the machine would take my basement’s humidity down to near 40% (I have an independent gauge). So, it’s like 10% off. Took it back, thinking it was defective, and got another. It does the same thing! So no complaints about it actually working well, it works exceedingly well, but it’s not calibrated right. I set it now at 60% and sure enough, my basement is now a desired 50%!!
Sometimes mine will be a 2 degree difference or maybe 5 but not ten
I connected the hose however I still have to empty the bucket. Any suggestions please !!! Thanks
I would double check that the hose is fitted properly. If the problem persists I recommend contacting the manufacturer, especially if the unit is still under warranty.
Same with my unit received 7/2/2020. Suspect as suggested I will need to call Customer Service, alsol
@@EdwardOPage Any solution?
@@relerfordable I contacted Hisense Customer Service and they replied with a list of suggestions, which I knew would be causes to consider. They did not suggest anything new that would correct the issue. This unit replaces one that was freezing up, thus I used the same procedure for draining used before and did not direct water to the bucket.
You might wish to file a Customer Report to:
service@hisense-usa.com
State your Model and conditions of the trouble.
Replies appear to not be too speedy, I guess given the current state of business affairs these days. I am waiting now to see how they will react to my reply confirming their suggests have been met.
Best of luck!
@@consumer-analysis I contacted Hisense Customer Service and they replied with a list of suggestions, which I knew would be causes to consider. They did not suggest anything new that would correct the issue. This unit replaces one that was freezing up, thus I used the same procedure for draining used before and did not direct water to the bucket.
You might wish to file a Customer Report to:
service@hisense-usa.com
State your Model and conditions of the trouble.
Replies appear to not be too speedy, I guess given the current state of business affairs these days. I am waiting now to see how they will react to my reply confirming their suggests have been met.
Best of luck!
Unit
What about an E9 error….any thoughts please? Thanks!
E9 error = throw away (dead unit)
E9 means the moisture sensor is dirty its located on the top right side when u take the filter off , I just blew it off with my air compressor today n it started working again.
Just bought this unit, what do you mean by build quality, what should I worry about?
Feels cheep. Chinsee
Janky
Hi! I have the 60 pint Hisense with pump. What buttons do I push so I never have to empty out that blasted bucket? Lots of moisture in my big basement with a fieldstone wall that gets wet when it rains. Thanks!
Pump units usually have a button labeled "pump" that you have to press to activate their pumps. Note that you have to connect the pump drainage hose to the dehumidifier before using pump drainage.
I contacted Hisense Customer Service and they replied with a list of suggestions, which I knew would be causes to consider. They did not suggest anything new that would correct the issue. This unit replaces one that was freezing up, thus I used the same procedure for draining used before and did not direct water to the bucket.
You might wish to file a Customer Report to:
service@hisense-usa.com
State your Model and conditions of the trouble.
Replies appear to not be too speedy, I guess given the current state of business affairs these days. I am waiting now to see how they will react to my reply confirming their suggests have been met.
Best of luck!
41 degrees fortnight