Deaf Man vs. Drive Thru: They Threw Away My Food!
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- Опубликовано: 26 фев 2020
- ⬇️ New Follow Up Video! This same Drive Thru, but one year later! Check it out! ⬇️
• Deaf Man vs Drive Thru...
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Unfortunately, there are businesses out there that don't train their employees properly on accessibility and communication. As Ryan said, that was a degrading experience, but you can't let it make you sad; you have to stay strong. If you face discrimination because of who you are, stay strong. Hopefully we can highlight how businesses should communicate with their customers, and encourage businesses to become more inclusive.
Have you experienced discrimination from a business? Share your story with everyone in the comments down below.
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Disclaimer: This video was made for educational purposes only. This video does not intend to influence or change the opinion of any viewer. This video is the public filming of personal experiences and cannot be modified. This footage is the property of Sign Duo LLC and cannot be used, altered, modified, copied in any way without expressed written consent from Sign Duo LLC or any of it's members 
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Hey everyone, I want to thank you all so much for the support. However, please refrain from *any unkind comments* towards the employees. This was not our intention. Our only intention of this video was meant to educate and spread a message of how deaf people might order if they enter your drive through so anyone can be prepared. Thank you all ❤️
p.s. *This video has closed captioning, on a computer it is the "CC" button on the lower right corner. On a phone, select the 3 dot symbol in the top right corner and select captions.*
respectful king
I think people should be more kind, honestly. You guys handled it so well with what they were doing.
WWII History we do too, hate is not going to do anything, education and open minds will :)
I've only just come across your channel but I do enjoy the content very much and this video has made me realize how hard it can be to be deaf and i found it really unprofessional how the manager acted twords you in that situation i dont understand why he was so rude it shocked me i found this video eye opening and i hope that the experience is better the next time i wish u both very well and i hope more people see this video
I could tell it was quite a few minutes by the glare of the sun
“He’s faking it” please tell me what would someone gain from pretending to be deaf in the drive thru? That makes no sense at all. Irritated tf out of me.
Ignorance
If anything it would be a major inconvenience to pretend to be deaf.......people are so dumb.
The other day in my ASL class we learned about why people fake deafness. Sometimes they want to be a part of the Deaf community and other times they just pretend to be deaf to gain attention or sympathy.
It really sucks that these people thought that Ryan was faking his deafness even though they saw him sighting and exactly like you said, there is nothing to gain by pretending to be deaf in a drive through.
I believe the kids these days call it “clout”
The dude can see the camera in the car. And as shitty as it is i can understand why he was kinda skeptical about.
“Just another kid with his camera trying to make fun of food workers.”
EVEN if he was faking (we all know he isn’t but), what do they have to lose??? Just read the damn phone and take their order. They didn’t even have to ask any questions about the order he wrote it all out for them.
honestly, even if someone does fake being deaf, give them their damn food.
riiiightttt i would just give them the food and how would you know if he is deaf or not u are getting the money for the food so why not do yur job and respekt them argh
Exactly. They dont need to know if someone is deaf or not to do their freaking job. It's just terrible.
Right if you have already I'd pay for it.. I would have emailed the corporate office.
@@Kt-cn2rq excatly it's not like he's trying to get it for free
Use captions btw he’s not faking just saying
That behavior should be reported to corporate. It's not only unprofessional but illegal and discriminatory.
Violation of the ADA big time.
Indeed
As an LGBTQ veteran the employee did nothing wrong
Not at all they put the workers in this position by doing all this extra. Yall are wild.
@@breakthecode4634how is it extra to accomodate someone's disability??? you're crazy.
Dude I don't even have a disability and I stay home because people are assholes. You're a freaking saint for putting up with that crap and trying to educate people.
Ooh ive been there aswell but isolating is never the solution. Believe me there are more good people then bad ones but if your feeling bad u notice the bad ones the most. It will get better i can promise u that👍🏻
@@Filippenzen413
not true unfortunately nowadays there is more bad than good
but there is still good and good people it is thinning out and getting less and less as time goes on though
“He’s probably faking it” ... “Sorry man they told me to go downstairs then they threw your order away so I had to put it in again” ... INFURIATING
Seriously corporate would be called immediately!! Jerks.
No but really people come in and fake it all the time
Jordann Owings so what. Treat every individual as though they weren’t anyways.
@@jordannowings3035 why does it matter though? We cant let those assholes ruin it for the people who are actually deaf and deserve to be treated with respect. Like, what's the worst that can happen anyways if they are faking it? You communicate via phone or pen and paper, they get their food just like an actual deaf person would, and they're on their way. They arent going to get free food just for being deaf, so for real, what's the problem?
Why would someone fake having a disability though? To be funny?
Lol they act like actual deaf people don’t exist.
Hazard Hawk This person isn’t hating
Them: Deaf People thats Just a Myth
@Hazard Hawk bruh....
@Hazard Hawk jajajajaj.....
"You serious?"
Kooh he his
I know the feeling all so well. I was born deaf. I've had people refuse service or even help me. People tell me I'm too nice when I walk away. I've sued company, but nevered for money. Always wanted them to be trained a little better on services and have things closed captions. We all have feelings just like the rest. I never used my hearing loss to gain or benefit better than anyone. I just want to be treated equally. Just tired of being treated like we have a contagious disease.
Lmao they are just messing with the employees. They can easily order by her using her voice or walk in. The reason why they didn’t take their order was because you are meant to walk in so that YOU DONT TAKE 5 MINUTES IN THE LINE!!!! They just told them to park so other customers could order. Honestly kinda selfish of them to waste everyone’s time just to act like a victim for views.
@@Mooniffy_you should 100% be ashamed of yourself. We need to love one another, and acting like they are playing some kind of game when he literally can’t hear and is being treated like garbage is an absolute shame of you.
@@Mooniffy_yea you're a complete clown
@@Mooniffy_but they arent??? one of these people are actually deaf, what if the girl wasnt with him? the employees wouldve done the same thing if they were both deaf
@@Mooniffy_ everyone else behind them can get out of their car and walk in if they feel the drive thru is taking too long. it’s okay to not want to get out of your car and everyone has the right to equal service even if your disability requires accommodation.
I was a customer service rep at a bank when a woman who was deaf came in to open an account. This was my first encounter with someone who was unable to hear. She had written on a piece of paper what she wanted, and handed it to me. I welcomed her to sit down as I started the account opening process. This was back in the late 90’s when everything was still mostly paper. I had no issue. I pulled out a stickie pad, and began asking questions. At the end of the encounter, we were both laughing at the number of stickies that were all over my desk. What s lovely person. It was memorable, because it was challenging but fun and we were both committed to finding a way to communicate, despite my awkward hand signals.
"He's faking it"
That was so disrespectful. If they had a disability, whether is be big or small, would the person saying that want others to think he's faking it?
Gabriela Soltero
Honestly with the amount of people who mess with the drive thru employees and they usually hate their job.
And the probability of them ever encountering a deaf customer their entire time working there would be 0-1 their entire time there unless they have a regular one there.
So it’s no surprise they would assume that he would be faking it since I think it was the guy who came it when he’s just asking him to write it down. And remember they don’t know sign language so all the guy sees is him giving him a sign to write it down. And the girls saying he can’t hear you.
I’ve seen a video of a kid pretending to be deaf it got so many dislikes I think he deleted the video couple years ago and he gave them a paper to read and they took the order no questions asked and wrote back the amount.
But the second drive thru they went to they were saying he was faking it and he started laughing then he just sped out of the drive thru...
They did not have any other people in line either if it was empty so idk why the girl didn’t just write down the order it was there written down.
VelvetMidnight Fast food employees doesn’t get paid enough to deal with the bullshit some people bring
@@velvetmidnight9535 just because someone fakes a disability (whichis illegal), doesn't give anyone a right to assume all disabilities are fake. It's like if a white guy stole from a store; would it be morally correct for the owner of said store to be rude to all white guys because of it? No. Just because there are fake service dogs out there, does it give a right to businesses to refuse service to a disabeld person with a service dog? Federally, no. Because faking a disability, as well as faking a service dog is as illegal as impersonating a law enforcement officer.
And if they hate their job, they need to get a new one instead of taking it out on customers, especially disabled customers. There is no excuse for insulting someone apart from the person who is doing it is a disgusting person who should not be working with people in general.
VelvetMidnight you act like deaf people are rare or something... tbh if restaurants were more accommodating they’d probably see a lot more people who can’t speak, im sure plenty avoid these places for exactly this reason
That's discrimination.
Man: "Im deaf" McDonalds Employees : *I diagnose you with wrong*
Deafn’t
*Hearing restored*
@@Atomic-Bomb lmfao
@@nicolausteslaus except blind people can't legally drive because their blind.
@@nicolausteslaus dogs vs drive thru might be better
I just found your videos, and I just want to say that this made me want to learn at least enough ASL to make sure someone feels seen, heard, and included.
Thank you for the awareness. We all can do better than this.
There are ASL tutorials on You Tube, so it isn't hard to find instruction. You'll have fun learning a new language!
No learn all of ASL to show that your better than everyone isnt that what you liberals like to do
Well not so sure about being heard but... 😂
@@GayMan-nk6oi oop-
There are other ways besides ASL, the average person can't be bothered to learn sign language.
My aunt's blind, and has so many service issues because she has a dog or sensory stick with her! I wish corporations would see how important accommodations are in society. You two are so brave to document and share these struggles.
Disabilities dont bring money they do not care.
The only important thing to corporations is money, and it costs more money to accommodate such a small minority of potential customers than it costs to not serve them at all.
Lmao they are just messing with the employees. They can easily order by her using her voice or walk in. The reason why they didn’t take their order was because you are meant to walk in so that YOU DONT TAKE 5 MINUTES IN THE LINE!!!! They just told them to park so other customers could order. Honestly kinda selfish of them to waste everyone’s time just to act like a victim for views.
@@Mooniffy_the point is that she will not be with him all the time. You do understand that he's his own person, correct? This is an awesome learning experience for when deaf ppl go on their own, not a way to "mess with ppl". Such a silly thing to say.
Even IF he was faking being deaf, they should’ve still respected him.
SIR MEOWS A LOT true
What are you on about
so true,but they was so rude to a deaf guy 😑
He's deaf but he doesn't know how to speak
Yeah ikr
When I worked at Sonic, I remember a deaf couple coming and I took their order on paper, and while their food was being made I looked up how to sign "Have a nice day". When I did it for them after bringing them their food, their smiles were better than any tip I made the entire time I worked there.
That's nice 😊
Thats friggin cool XDDDD.
I love you for that bro
Thank you for being a kind-hearted person :)
Aww that's so wholesome
I started learning basic signs after a deaf man came into the ER during one of my nightshifts. It hurt my heart not knowing how to help him. I am so very sorry you were treated this way.
Lmao they are just messing with the employees. They can easily order by her using her voice or walk in. The reason why they didn’t take their order was because you are meant to walk in so that YOU DONT TAKE 5 MINUTES IN THE LINE!!!! They just told them to park so other customers could order. Honestly kinda selfish of them to waste everyone’s time just to act like a victim for views.
@Nobify brother, you need some lessons in life regarding empathy. This is the most selfish disposition to have.
@@Mooniffy_ Of course bro is saying this shit, its just one more 8 year old with a minecraft pfp, bro is trynna get attention lmao.
@@Mooniffy_ he is deaf and showing what deaf people go through. what if another person is physically disabled and deaf, and doesnt have someone with them. so they cant go in as that would take too long but noone else is there to order for them
@@Mooniffy_ also he said "normally she translates/orders for us" and that he doesnt go in as he doesnt want to leave java in the car or when its cold and raining and hes in his pyjamas like. he explains everything youre being a dick about
Watching this three years after and my heart absolutely breaks that you go through this. I would absolutely be in contact with District managers to bring their subordinates up to date for customer service. Much love for you both.
i bet you are a ton of fun to go out to a restaurant with. "subordinates". She can literally talk and hear. And apps exist. i hope you patted yourself on the back aftee this. Also nice angle on your camera im sure you visit mcdonalds regularly.
She clearly was more upset than him... That's how connected they are...
yeah. hes had to deal with ableism his whole life and unfortunately, that kind of desensitizes you to these "smaller" kind of acts of discrimination/microaggressions. for a person who hasnt had that desensitization, its easier to be appalled at how little decency and how unwilling to put any effort in people can show.
Those employees should get fired
Right, you'll be more upset when someone hurts the people you love, than hurt you :)
@@curlyspaghetto5292 I have a question tho he's just deaf right? So why doesnt he talk? I'm sorry if Its obvious or something I'm just stupid
@@ray_weirdartist4769 when you're deaf, you can't hear your own voice or the voice from others and we learn speaking through listening. he makes those sounds when he moves his mouth and that shows he actually talks while doing sign-language but he can't hear it and don't know how to say it or how it should sound.
hope it's understandable what i said^^
“He’s probably faking it” .... That wasn't right for him to say smh that so disrespectful.
Yeah. Theres no reason for the manager to say that.
Je4emy absolutely no reason for anyone to say that but for a manager is inappropriate. People are so ignorant at times . Smh
Especially a full grown adult should take it seriously what a disgrace to humanity
Should be fired on the spot
That’s unprofessional. Saying that without any proof. That’s why I don’t have respect on any manager in general from any store. Also supervisor. Most of them are assholes.
That’s crazy, deaf ppl are one of the sweetest people out there. I love serving them in customer service cuz we are both smiling even tho I don’t know sign language I always will give them a paper and a pen and after they order I will write “you have a great day :)” it’s really not that hard to be nice
I think on a human level it's insane to treat anyone like this. Like I didn't have to LEARN how to treat my deaf patrons when I worked in a shop. They would do exactly what you do, and I'd write back. Easy. I figured out how to say thank you and would put a smiley on her receipt. It just takes NOTHINGGGGG to show the same respect and courtesy to anyone. We are all humans.
Seeing Ellen’s face immediately after she heard the employees say “he’s faking it”
:(
Literally made me want to cry, why would you ever fake that
It’s really sad
that person was so rude
Same!!! I felt so frustrating :(
I swear me and her went 👁 👄 👁
It infuriates me that when people realize deaf people can’t hear, they try to talk louder.
I think they just try to exaggerate so it’s easier to lip read but it just comes off as condescending
Ikr like bro they deaf?!
Sometimes people do it to make it easier to read there lips but other just don’t understand it’s there first reaction I guess I am really not sure what goes through peoples heads lol
I know like how are you that stupid he deaf 🤦🏾♀️🤦🏾♀️🤦🏾♀️🤦🏾♀️🤦🏾♀️
That's like finding out someone is blind, so you start cosplaying as an anime protagonist.
I never knew the deaf community goes though discrimination until I took ASL 1 and my teacher brought attention to this, I’m sorry this happens. I wish us humans could have more compassion and put ourselves in someone else situation regardless of what it is.
So cool to see a deaf person showing the reality of many people who live on a daily basis.
I'm deaf, I also want to add one more thing he said. It's true, we're used to it. Since we were children, we have lived in this type of situation, when I was little, I was very sad and felt lonely. But after a while, I started to realize that if I got sad because of people, I wouldn't live for the rest of my life. It's exactly like he said, if you feel sad because of people who treat you that way, you won't be happy. For this reason, I don't like interacting with hearing people because I always feel lonely. I love the deaf community, I feel happier 😊❤ Thanks to the deaf and sign language community, I don't feel down.
“He can’t hear you.”
Not even 1 second after: “Oh ok is it ok if you order inside instead?”
LMAAOOOO
WHAT ARE YOU!
AN IDIOT SANDWICH CHEF
Oh no he wants a deaf man to hear him very logical
Kinda pathetic that they think he’s faking it, also why would he, it would be harder to get the order.
I bet shes not.
Nicolas Bruh, one I went to McDonalds and there was just this random newborn baby lying on the floor. I asked an employee about it and they said it was a dude just being a baby.
@@BigRheno hahahaha
Woman after she gives birth
McDonalds: sTiLl FaKiNg It
@@shroom1912 she is faking it the baby is a paid actor
I’m so sorry you had to go through that 💔 Really hurts my heart to see people being so ignorantly uneducated, and how it can affect someone’s life.
this was an eye opener for me. i was ignorant and uneducated but at least i would've treated them the same as any other customer
I used to work fast food there was always a regular deaf guy and he was always so nice, i always treated him with respect and patience and his smile is so rewarding
This is a rare scenario where having a Karen could have been beneficial.
True tho
Underrated comment
depends
Lol
I dont get it
Even if he was faking it, throwing away someone's order is just wrong
Ikr that is just mean
Galaxy Sky what time ?
maria djdjxnsnsjjxjs in the video
@@user-oc2ub1cy8v theyre asking for the timestamp in the video where that happens
@@mariadjdjxnsnsjjxjs9504 11:52
Don't ever feel embarrassed or ashamed because of something you have no control over all I can say is thank you for being a great person and keep your head high
Great job making this! You dont have to go inside, that is what a drive thru is for. Don't be embarrassed that masks the issue. You just want to do what everyone else does.
he is doing what everyone else is, he is just lying to us saying that they threw his food away
@@shadowguy8581 and what about the rudeness at the window? was that a lie as well? gtfo
Them: Shows fluent sign language
McIdiots: He is faking trash the food now
McIdiots 🤣
Lol mcidiots good one
Hahahaha
They’re probably the guys that give you 3 nuggies in your 4 piece
GRRRRR
mcidiots is right LMFAO
"Sir what's the problem?"
"He's deaf he can't hear you"
"Ah right got it got it... Can I have you come inside to order?"
McDonald’s drive through restaurant has a system of taking orders and a window where they just give you food and take your payment
If they decided to take your orders they will basically have you wait there, make the shakes, give it to you holding back the people behind you, the people behind you ordered with the person talking so they probably already have their order ready.
This deaf couple standing there is holding up the line if they decide to walk to the ringer and load up the orders and make you the shake then bring it to you in the same window that would be basically just waiting over the counter kind of wait.
I don’t think they were tryna be hard on them
@@shawnknive They specifically said at the start that no one is behind them, and the manager kept saying that he was faking being deaf
@@DeadBunny7878 you never know someone might just pull up and take orders just like that
@@shawnknive They made him wait triple the time, AND they threw out his order! What do you mean?
Complete absence of common sense. Course, working in fast food you become mechanical in your efforts, given the amount of repetition of "can I take your order?" and such.
I used to work at a small town restaurant and one day someone who was Deaf came in to order, I still think about the interaction from time to time and it was one of the best customers I ever had. Mainly because all I had to do was write down what he had already written down. There wasn't any small talk, there wasn't any misunderstanding, guy just wanted some food. Easy as that.
Dam that's crazy! Sadly those uneducated employees don't know how many laws they have broken! I give props to the employee that helped you out in the end, he was the only one in that McDonalds that genuinely cared. Sorry you have to go through this man, don't let the toxic ones ruin it, you are one of the coolest youtubers I have seen.
She honestly looked hurt when they guys said he’s faking it. That’s messed up bro.
i know right
Yea
Might be because some youtubers have made it common to do pranks in the drive thru
If that was my bf I would seriously have just been like “you know *im* not deaf I can here you” just to see the looks on their damn faces
@@abhishek_jarali Lol when's the last time a RUclipsr learned ASL to pretend to be deaf in a drive-thru?..
Why tf would the employees think he's faking his disability? Like out of all the places to fake a disability why would someone go through a drive thru??
Come on. For views brøther!
They might be having a lot of moron customers doing stupid shit, like faking deafness.
Fr like it’s not like it’s rlly rare to be deaf or maybe blind etc. like people have these disabilities you should take it seriously no matter if u think they r faking or not you have a job and you need to be responsible
I cnnot like this since this is at 669 likes but i agree
I mean bro, it’s a drive through, just go inside
I'm not a lawyer, but it seems like discrimination under the American with Disabilities Act (ADA) that they don't serve you in the drive-through area.
aw she's such a sweetheart - she does a great job being an example of what it means to have empathy & feeling what he feels - i love this couple! 💘
That was rude. First they judge him: "He's faking it," then they throw his order away? Wtf..
And they only gave him 1 burger and charged for 2-
If I was there and they did that to my dad I will sue mcdonald's
That's America for you
It's probably because there's a huge ass camera on the dashboard pointed to them.
@@extramayo5437 yeah
*guy gets shot and is bleeding everywhere*
McDonald’s employee: he fakin’ it
Or he took all theketchup
I mean they do have ketchup
Lol
They've probably seen every prank by now
FoRtNiTe GaMeR yeah that’s true
Man: I’m deaf
McDonald’s: *No.*
I remember working at a chain clothing store when a person walked in. I asked if i could help her, and she tapped her ear and shook her head.... I immediately switched to sign (took 2 yrs in college... forgot a lot in the years between). But I tried to help her and she got what she needed. Afterward, my boss asked about my signing and asked why I didn't identify myself as bilingual... i answered, "Because the languages listed didn't include ASL, and there wasn't an option to input it manually."
This seems to be a widespread issue in retail and food service
"Just faking it" Why in the world would someone want take longer to order their food in the first place?
Humanity is descending down
Maybe because people do these so called challenges for RUclips nowadays when they order at drive throughs.
He is clearly Deaf and he is trying to show what us how it feels living like this
Jaime Bazan he literally just wrote it down the only reason they refused him is because they thought he was faking it. SO awful
He's really deaf just let the man live in peace
Deaf person: *exists*
Some people: *That doesn’t exist*
Enobong Ekong oof
Cowboy Bacon oof
@@eden3940 oof
@@bagdbs oof
@@carlosgomez7055 oof
I love how your wife wants to speak up for you when you were so disrespected. She has so much self control to keep it together for the sake of the video. Bless you both
She should've played deaf if she doesn't say shit to help the workers out there. They were also disrespecting the workers by making a show out of having a deaf guy trying to order something. If she wasn't there it would be a different story, but since she understands everything and doesn't say a word, if I worked there I would feel clowned as well like "Hey, you can clearly see we're struggling here, please help out? We are on work and have got shit to do and places to be, those burgers don't be gonna flipping by themselves" sth like this, I can see why they're mad...
I'm so sorry you have to go through this. One of my closest friends, his brother is special needs and deaf and i knew he had it hard. The way they treat deaf/mute people is just fowl! I'm gonna take some asl classes! This is what i needed to see. Love you both i hope things get better and the world becomes more open to learning this
"He's faking" ah yes, because sign language is SO easy to learn and you just kinda do it to irritate McDonald's employees 🤦🏻♂️
I'd just say, fine, I'll go somewhere else and you've just lost a customer.
I don’t hear when they say “he’s faking it”.
What In the world 6:42
Surprised if they thought he could hear, why would they say something so insulting to a customer?
I don’t think he can say that
Real representation of unintelligent individuals and they represent all McDonald’s employees... wether or not some McDonald’s employees are smart they still represent the whole due to viral videos.
Hearing that employee said "he's faking it" and then finding out they threw away your order made me feel sick to my stomach... When I worked as a receptionist, the delivery man was deaf and it only made me WANT to learn ASL so I could properly thank him.
theres a lot of videos for the basics, "please" and "ty" being very easy ones to learn!
What time
Exactly!! Plus those signs are so simple! Please and thank you are such easy every day signs and more people ought to know in cases like this.
Your patience is amazing!
Bless you both! ( sorry and doggie! )
This just popped into my feed.
So sad that people cannot be accommodating, the customer is always right!
Ok but why is no one talking about that guy who delivered the food to them.. He was so nice and I hope he gets a better job in the future.
Yeah same he’s a rly nice person
Thats how everyone should act.
Showing how badly the others are acting is why these videos are being made. Hopefully more will be more understanding and kind like the 1 that did act so understanding and kindly.
When I worked at taco bell I always took people with disabilities very seriously, when the deaf came in and ordered on there piece of paper, I would give a thumbs up to let them know there ready to pay and they'd pay and thank me in sign language. I always smiled when they came to order because there always super positive people. When there food is done I'd always delivered there food to there table directly and they smile back. It's not really anything special honestly but they make my day.
he acted like a decent human lol.
The girl too she was trying to explain to the other two what was happening and they just blew her off
Someone: dies infront of the employees
McDonald’s employee: *hEs pRoBaBlY fAkIn iT*
So true😖
I mean if the customer was faking it they should just go with it they could never know if the person is faking it
That would just disrespect the customer if they really are deaf and not faking it
Yeah right
@@ventilasinggero True
Paisley Dysart LMFAOAOA frr😂
Your videos are very enlightening and informative. I'm sorry that you guys deal with these situations so often, but posting these is definitely a great way to promote understanding and kindness. My love and support to you both.
I'm currently trying to learn ASL, specifically words and phrases related to retail, so I can help my customers better. In over a decade, I've only had one deaf customer (that I'm aware of), but I think about her all the time. She and her dad were the sweetest people, and taught me the signs for "Thank you" and "You're welcome". The way her face lit up when I spoke to her directly and then used the signs they taught me was something I will never forget. It just goes to show that you don't need to know ASL to have a good interaction and help people out - some kindness and understanding will do in a pinch.
Sorry you went through this. Thanks for sharing and increasing awareness.
That man who took you seriously needs a raise honestly
I know right.
Yes like make him the president of Mc Donalds
It was nice of him to go back and redo the order, which could of gotten him in trouble. Honestly some people just need to take time to think about how others look at them. So what if they were faking, which they weren’t but, is it really going to make it any better by being a jerk. I don’t think it happens very often anyway, someone faking.
Turn subtitles on
raise that man to manager
”He’s faking it” why are they acting like deaf people don’t exist?
Lol ik there are people who are called
Dun dun dun dun!!!
KAREN'S
@@SpicyChicken-ks5ol yeah DEAF PEOPLE EXIST KAREN
Sean Plays I would love to understand you, but I can’t when u put un-needed words in you’re comment
Idk. I guess some ppl might do it for a YT video but I'd never assume it.
It's just america thing
Hi! So currently I have actually been learning like some of the basics in British sign language. Example: how to say "hello." "How are you?" "I love u!" "I really love you!" "I'm thirsty. Want to get something to drink?" "are u sure ur fine?". " thank you"." sorry""please!"
Mobile order pickup is probably a life saver for some deaf people. Also I would just like have a piece of paper ready to go in my car that says I am deaf in case like i’m at a drive thru or a police car pulls me over
When he said “he’s probably faking it” that literally pissed me off.
It’s reasonable to suspect that though. He’s probably thinking it’s either a prank otherwise he could just come inside to order. Drive thru pranks are super common, I probably would’ve been suspicious as well.
@@misters1r900 But that kind of "prank" isn't malicious or anything. Like, how would that waste their time or whatever? You know? They wasted their own damn time throwing the food away. I'm surprised McDonalds doesn't have some training with this. Do they really think deaf people don't want the convenience of a drive through?
Same
*has never seen a dead person*
Same
Anyone who says "why not just go inside" is part of the problem. No one should have to go inside if they want to use the drive through.
Except if they holding the Q for the driveway. But that doesn't the problem here... There's no one around
@buntcubbles if u watched the video it took more than 5 minutes...
*Literally took 16 minutes
Also, if you’re in a wheelchair and deaf, and you’re being driven by someone who’s also deaf, maybe you just find the drive through easier? There’s other reasons (better than my shitty example lol) that someone may not want to go in (anxiety maybe?) and just because they’re deaf, of course they shouldn’t be forced!
Exactly, it's called fast food for a reason..
@@arifsalahudin6673 Last time I checked, most people don't throw other people's food away, so of course there's going to be a delay.
smh how degraded you must feel on a daily basis because of so many people like those in the drive thru, its so sad and i'm sorry you to had to experience this! us as human beings need to have more compassion and treat everyone like we would like to be treated. keep doing what you are doing and keep your head held high, you are an inspiration to many i'm sure.
Good
him: i'm deaf
employee: oh okay. so can you go to the yellow line?
him: *i can't hear you*
well, people don't usually meet deaf people and when I did once I actually spoke even though she couldn't hear me and I kinda felt awkward and idk I didn't know what to do because I've never had to deal with that before.
bIELLNY , I think a lot of people guess that they can probably read lips.
I’m sorry y’all have to deal with nonsense. It’s not right.
Lol
Aye aye captain XD
Imagine saying “he’s probably just faking it”
And 15 million ppl heard it...karma
__stranger_things__ 011 too bad we don’t know what he looks like
7 millions
He didn’t hear it though
Bad choive of words
Communal Pavement well his girlfriend probably told him
Thankyou for this video, and raising awareness on this. I’m sorry you felt degraded and embarrassed. It’s not you who should feel like that. I appreciate you uploading it.
Fast food worker here. They would have been FIRED if a higher up or store manager were to see what they did to him. It was not okay at all for what they did to him. I try my best to assist and if someone can’t speak or is deaf and wants to order via drive through and needs me to read their phone, I will surely read their phone so I can serve them properly because they are humans too.
The fact that people think he’s “faking” it just shows how ignorant people are in this world. So disappointing. 😔
Bryan Flores 😔😞
There's a lot of people in world who like to joke around. But should always take serious until proven I work at Walmart I had deaf and blind come and helped them was kind of cool
@@esprockstsjh Most people who fake it tend to not be educated on sign and how to communicate as a deaf person. If they are educated, they know it's insensitive to fake because that makes real deaf people be taken less seriously.
They have cameras all over the car I would say the same thing tbh
@@metro2savagetv756 That's dumb as hell. They're recording this to show exactly _why_ saying he's faking it is hurtful. That's the entire point of this video. If you'd say the same, you need to get educated on the deaf community.
“He’s faking it”. Probably the most ignorant thing I’ve ever heard in my life but shout out to that one dude who was actually helping
Yea
Its probably not the most ignorant thing you have heard in this world.
Or life
Idk.
@@maatak2155 tf you even talking about? that's literally ignorant but you're probably more ignorant.
@@ldfxmusic5036 lol
@@ldfxmusic5036 he didnt say it aint ignorant he just said it aint the MOST ignorant, stupid
This video really made me understand more about the deaf people’s life. It’s really hard and I feel really terrible and bad for people out there that is deaf. I hope everyone could understand more about deaf, blindness etc. people. I hope and wish everyone the best and keep going in their worst and good times ❤❤
This is just the video I needed❤
I am learning ASL so I can make people feel included, it really makes a difference
Imagine if someone was arguing with him. He could literally close his eyes and not look at them.
Duolingo Owl you need to teach sign language lessons, my guy!😂👏
Teach ASL and BSL language lessons, dude! The world could seriously use some! Myself included!!! 😧
@@boo5868
E X A C T L Y .
We need it, to be honest with you... 😅😂💜
Lunar Eclipse M.C. I only know a little bit since my friend taught me some (her cousin was born deaf) and because my mom taught it to me as a baby (so I could communicate early. The mind’s ability to understand speech develops long before speaking ability.) I do want to learn in case I meet someone that can’t understand me.
I haven't been doing my Spanish lessons......
"Why won't you just go inside to order?"
Well, exactly why people invented drive thrus. So they people can just "drive through".
Exactly. Refusing service on the basis of a disability or asking them to use a different service because it is more convenient for the restaurant is discrimination and can lead to way more trouble for a business than the "inconvenience" of helping them.
@@buckeyehockey1979 yep, if I was deaf and that happened, that would be an easy lawsuit
@@flaymix1 actually no. You have to give the company a chance to fix the issue 1st. You have any idea how many frivolous lawsuits would be jamming the system if the 1st option was lawsuit?
@@mikemarek6243 actually, I said that because people do that and think that way. I wasn’t implying I’d do it at all. Many people do jump straight to lawsuit, but never commit
They should have the monitors where you just select your order in drive through (like the ones inside) instead of talking to a person.
Wow! I am currently learning ASL and came across your channel. Thank you for sharing your experiences good and bad and so sorry that you've been having to endure all of this. It really sucks and made me sad. I'm not surprised unfortunately which is why it's always been in my heart to want to learn ASL because I know that the world is missing on all you amazing people. It's so sad how so many people, businesses, and our own government don't care to make everything the hearing has access to accessible to the Deaf as well. Keep up the great content and look forward to many more videos. Definitely helping me learn ASL and understand the Deaf culture and community and all they experience.
Omg! 😢 This was so hard and upsetting to watch. I legit got choked up. It’s so sad to see so many people who the ability to have basic respect but are also not self aware.
“Why not just go inside in the first place?”
Idk, the same reasons hearing people want to use the drive thru over going inside?
well like yeah.. Lmao
Same thing I thought. No reason needed. If it was down to me. I would have a bunch of people go thru the drive-thru with their orders on paper as a way to protest.
I bet you some people are shocked a deaf person can drive. It's a lack of education and lack of wantimg to inform yourself.
I'm really disappointed at the employees, like... What's the problem? Are they not able to read his phone and just take the order? It's an over complication of a something really simple.
@@jairo909 Well, honestly, I was really surprised to see that a deaf person can drive (I had to look it up).
I just think hearing is an important part of driving safely. I can imagine not being able to hear other people beeping their horns could be potentially very dangerous
@@Seekerxl this is an awesome idea
Actually, even if he's faking it, they still need to treat him like a normal customer ,wtf?
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Thank you for sharing this video as it shows the language in context, it's educational in several ways.
I'm sorry you have to deal with this . Youre both very strong individuals. I would also like to comment on how amazing you're love for each other is 💙
I’d kinda like to see that manager lose his job tbh.
did they got complaint bcoz of this video? Do you know the name of that place?
He should this was McDonald's i believe. I was working at one point at one of the restaurats in Poland, acting like that would get u fired in a seconds. I get it people are amazingly annoing and like to pull of pranks like that a lot. But to be honest even if they are, as an employee especialy a manager u just need to suck it up. That was really unprofessional and is making me sick just looking at it
Firing/punishment is ineffective in the long run. A better solution is for all employees to learn sign language. That makes more people happy.
Ok karen. Education is much better than firing
@@steve00alt70 how is that a karen? If he was fired, he would just go one and find another job.? Not a too bad of a punishment.
Literally all they had to do was take his order by reading his phone.
No because mAyBe HeS fAkIn iT
They work at a drive thru. They aren’t the brightest
@@camtwan1 Then turn it to the brightest screen to the max should litterally be enough to be readable, unless he has a crappy phone that is like the gameboy's screens from the 1999.
KeBin lol u completely misread his statement but ok
Why not just go inside? They can give you more time and slow it down for you.(Unlike the drive thru which is made for a fast convenience) They had plenty of time to sit outside, I'm sure it would have been easier to order it like eVeRyBoDy eLse. Dramatized for views. GJ
Oh wow, that was eye opening... so sorry you experience that on a regular basis. That would be so frustrating!!! Thanks for sharing, even though I imagine it was a terrible experience. It was shocking to see.
Dude, I am so sorry you have to go through any treatment like this, it is absolutely disgusting the way they treated you! I'm currently learning BSL because I believe deaf people are not included enough in society, and if I can help make even one person feel seen/heard, it will be worth it. It breaks my heart to see you treated this way, I am so sorry.
Your girlfriend is lovely, and I think it's adorable that she learned ASL to talk to you. You guys are so cute together. :)
Lmao they are just messing with the employees. They can easily order by her using her voice or walk in. The reason why they didn’t take their order was because you are meant to walk in so that YOU DONT TAKE 5 MINUTES IN THE LINE!!!! They just told them to park so other customers could order. Honestly kinda selfish of them to waste everyone’s time just to act like a victim for views.
@@Mooniffy_you seriously just copied and pasted this on a bunch of replies? Get a life and a heart.
@@utetennisfan5458
Hey broski who is probably a fan of Utes and Tennis.
Yeah, its very efficient to copy and paste. Im just trying to defend the innocent workers who are getting hated on by millions. Im all for not discriminating, but hating on a clueless employee for views... If i remember correctly from 2 months ago, the employees told them to park so they could personally give assistance to them. How would you feel if you went out of your way to assist a customer, and then they clown you on youtube for clout.
Yes, they could have been more efficient in taking their order, but no one is perfect, sometimes people don't know what to do in a new situation.
( and thats ok :D )
I'm not a monster, Ive got nothing against people with disabilities.
Going out of your way to hate on another person for person gain ("awareness") is a different story tho.
Hope this finds you well,
Mooniffy
For the guy who said "he's faking it" you really think there's no deaf people in this whole planet? Is this guy serious?
Yeah people can be death don't just think there ain't no death people:/
@@h0ney_ray019 deaf*
Kawaii Kaur what?
Organic Love you pretty much explained it yourself what’s confusing about it
@@VanessaACI people shouldn't say people are not deaf if they don't know *
" He's faking it " EVEN IF HE WAS WHAT'S THE POINT YOU'RE HERE TO TAKE THE ORDERS OF PEOPLE WHATEVER THE CIRCUMSTANCES MAY BE OMG 😑😑😑
Exactly my point, plus he's still paying for the food like wtf, people piss me off smh
As someone who once worked in food service, this was appalling to watch. I'd have those employees written up so fast. 😑
yeah we agree! I was ready to pay lol
Courtney Lee written up?? I’m a manager at a shop and I’d FIRE an employee if I saw or heard disrespect.
@@kristine7893 I wasn't in the position to fire, lol.
Thats so messed up man. Sorry they treated you like that.
Wow. Not only assuming someone is faking being deaf for no reason but also to just not read the simple text is insane. My mother is hard of hearing and if this ever happened, I would be furious. Props on you fir handling it better than most,
not only did they disrespect him, they threw all their food, and to top it off they got the order WRONG..
Why must so many people be selfish and inconsiderate?
To be fair, the 'getting your order wrong' is just your average day at a fast food place. Deaf or not.
@@benjaminandrews956
*Facts*
Not to mention throwing it away and remaking it only hurts them on the end bc they're only getting paid for one and loosing the ingredients and money for two.
If he was at wendys and not deaf the order would still be wrong😂
I honestly feel bad for homeboy,not being able to hear while people are shit talking on you is horrible cause why would someone fake deafness
Have you seen the real world a lot of people fake things for money and views just go on TikTok once
@Max deafness would not be hard to fake since most people don’t know sign. And actually one kid in my school faked Tourette’s for TikTok views
Cuz people are douches
Even if he was faking it all they had to do was read his order and give it to him.
@@King-vm2yk yea they literally just said that people fake stuff like that the most. 😐
This warms my heart
People are so rude !!! I’m currently learning ASL and it is such a beautiful way of expression and love. 💕
I feel like McDonald’s needs to issue an apology. This was very badly handled.
It's not the brand it's those people.
Dont be close minded
William Brewer it is the brand McDonald’s have the most overrated and sucky place so they get everyone they could get
William Brewer the brand holds the standards of who they hire. Along with this they hire people to reflect what their company is. If they nip this in the butt (like Starbucks did) then they’ll make an example of them and it will happen less. That’s why some companies have many incidents of situations like this happening and others have little to none.
@@kayleew.4453 I dont think you realize that the CEO of mcdonalds isnt hiring the employees. There are managers that go unchecked and employees that arent truthful about their work ethic. McDonalds as a corporation probably wont support this because not every mcdonalds is what the corporation wants/ needs it to be.
And even tho they THREW HIS FOOD AWAY he was still happy and not mad and smiling being happy he looks like the most kind person ever
do you ever wonder whats it like when deaf people argue i wish he could show us
@@aloo4572
you're*
Ffs both of you edited the comment ya grammar spelling mistake person
@@aloo4572 gay its not an insult
@@uravity5324 ?
I did enjoy it. I worked service as a young person and I've seen the other side of what's going on, and it was really informative to see your perspective. I think that accessibility should be mandatory and enforced with any company/business working with the public. These workers need to be trained and be given tools to work with all customers and make the whole experience efficient and positive for all persons involved, but especially the customer. Thank you both.
I am a hearing person. I learned basic sign to be able to work with a child in a group home. Thank you for sharing this with the world. I am surprised how much I remember and the desire to learn again and become fluent is strong. Thank you to you both. If I could I would give Java a puppaccino.
**a person dies in front of the drive thru window**
guy: he's probably faking it
lol
Lmao 😆
Like for real
Yh because you would probably think its fake since it just happend randomly....pluss theres alot of things that happen in drive throughs
@@bingbong1221 you cant take a joke huh
When my granddaughter was 16, she worked for Brahms Ice Cream Store in the drive through. A deaf person would come through and write down their order. My granddaughter wanted so desperately to talk to this person so she took it upon herself to learn just enough ASL to communicate with the person who frequented the store. On the day the person returned, my granddaughter spoke in ASL and the person was so excited they cried.
Later, my granddaughter received a raise and promotion because the person wrote management and told of the effort she had put in to communicate with them.
I was so proud of her!
Even i'm proud of her!
@@ramirodelagarma6884 Me, too! And I'm in Serbia :)
Grandma's genetics? 💪❤️
It made me cry as well.. Good job to your g. daughter..
Awww. So touching.
Oh my goodness, that was awful customer service by any standard one cares to judge it. Thank goodness for the nice guy who did his best - I think that is encouraging, because it shows that even when some people aren't as helpful as they could be, others can still do their best to do the best they can for you. I haven't watched the 1 year later video, but I hope that the experience of this one encouraged everyone there to be more accomodating of disabilities than they had been.
This video truly made me start to cry. I wish people could have more respect and compassion for others. Everyone should be treated with dignity. I'm sad and angry that you weren't.