Mobile Ticketing - Bonus Video - Day 75 - Sheffield to Retford
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- Опубликовано: 14 авг 2017
- It’s the 20th July, and this special bonus video was created in collaboration with Trainline, who challenged us to leave our All Line Rovers in our pockets for the day and try out mobile ticketing for the first time to see how they work.
We started at Sheffield and also drop into the National Railway Museum at York along the way.
Trainline sponsored the creation of this video, however all views expressed by us in relation to the Trainline product are our own and based on our own experiences during the challenge.
Trainline Website: www.thetrainline.com/
For more information about mobile tickets and etickets with Trainline: www.thetrainline.com/informat...
Download the Trainline Mobile App here: www.thetrainline.com/informat...
The National Railway Museum: www.nrm.org.uk/
Geoff and Vicki are visiting ALL 2,563 national railway stations in Britain - view the progress map and loads more information about the project on the website at: allthestations.co.uk/
ROUTE: Sheffield - York - Gilberdyke - Selby - Leeds - Doncaster - Mexborough - Doncaster - Retford.
The trainline, just like all the other ticketing apps, apart from being more expensive. Nice of them not to charge a booking fee for on the day travel. Be nicer if they didn't charge a booking fee at all...like everyone else 😬
Agreed. I refuse to use TTL after their blatant profiteering by trying to sting customers for hidden charges that none of the TOC websites have. (Of course, as no-one makes apps for Windows Phone, it's something of a moot point for me :-( )
Robert Parnham I use the northern rail app. It's pretty good and shows you all types of tickets you could buy for that particular journey
Yep. DON'T USE THE TRAINLINE PEEPS! Use any train company's site as they don't charge you a booking fee.
I checked out trainline for a trip from London to Crewe return, and it wanted to charge me a booking fee.
So I went with takethetrain (I think, the one with the frog, anyway), and there was no booking fee. I won't be using trainline ever.
My fee was only 70p I don’t mind paying 70p to have the ticket on my phone no waiting around at the machine and the app shows all the information I need platform train times ext
My paper ticket never runs out of battery
I do though. I can get up 15 minutes later if I use this app and don't have to queue up to pick up my ticket from the machine at the station.
My non-trainline bought ticket never costs money to collect
Quite. I've had two phones breathe their last breath on a train, let alone run out of battery.
exactly! also Mobile Ticketing is not ready in like 80% of the country!
Don't you have sockets in trains over there?
I absolutely love how every video starts with a smile. I suppose every day wasn't quite so jolly but I'm glad you are enjoying yourself on the whole.
Hi Tim I use Arriva Trains Wales mobile tickets as there don't change a booking fee
I'm definitely going to fund Vickie to do a, All the Castles.
Is it gonna happen? Love Vicki
Eastrington, "One person got off!!". I was half-expecting two men in white coats to step out and lift him or her back on to the train again!
Love the videos even if I haven't commented on all of them. I'm not convinced by this trainline thingum though, they're well known for charging a fee for booking tickets whereas TOCs don't, their mobile tickets aren't available on Southern and they don't offer the Southern £2 child fares so many journeys that could have used these would be more expensive through the trainline. Perhaps Tim could ask one of his colleagues to investigate this. Mobile ticketing will surely be the future though.
Nice video to start the morning! I love it, Geoff and Vicki!
Held up a line of frustrated travellers once when trying to scan the barcode at a ticket barrier. Eventually a ticket inspector came to the rescue with their paper ticket, so never did that again. Also I've never had a paper ticket run out of battery.
Can't wait for when mobile ticketing is rolled out on the new south western railway franchise. It'll be SO much easier for blindy's like myself. Oh and hi Tim!
That ticketline guy is overly jolly.
I don't like it.
In 30 years, this will be an entertaining throwback video akin to watching Tomorrow's World connecting via 300bps acoustic modem...
In 30 years the electricity grid will have collapsed due to net zero and there''ll be a shortage of materials with which to manufacture smartphones and electronic devices.
Wow an app that makes fares more expensive than they already are! Let's download it! said no one ever...
Are you saying that third-party software is more expensive? I see there are some discounts available recently.
Hi Tim. TTL app always fails to recognise destinations for services which split further down the line, and it drives passengers nuts and sends them into a confused panic (I'm a guard, so witness this so much). I'll give you an example, search for a train from Waterloo to Farnborough main. There are two an hour and during the Waterloo upgrade works, the train splits at Woking, front part to Alton, rear to Basingstoke. However the TTL app shows none of these calling stations between Woking and Basing, as TTL app only sees this as a service to Alton.
Happens during any weekend engineering works too, and again causes confusion. Also TTL app would wrongly tell me my service from Farnborough to Waterloo terminates at Woking. Which is wrong, it actually attaches and continues on. The poor ad-hoc weekend traveller usingTTL app becomes seriously confused with miss-information.
National rail app does it correctly as does the SWT app. However given the popularity of TTL I really hope this can be addressed, as it's otherwise great! Cheers Tim.
The Zero point at York Station is the point where the mileages are calculated from for the North Eastern Railway not the London and North Eastern Railway as mentioned by Tim. The first part of the ECML mileages are from Kings Cross to York is 188 miles. Zero at York to the Scottish boarder is 69.5 miles and from there on the mileages are calculated from Edinburgh back to the English boarder which is 54.5 miles.
I'm a train and underground nerd but I can only play around the network a few days per year and seeing Geoff and Vicky hitting the stations that I've also visited makes me nostalgic to be back in the UK.
I use mobile tickets for short journeys only in case my phone dies. Most of the guards that I have shown my conductor to never really check them, I think they know at this point, if you have the ingenuity to buy a mobile ticket then you've probably bought the correct ticket.
Mobile ticketing is the future, but i'm still not paying the trainline's stupid booking fee's.
You put your show over in a very interesting manner.
I love buying tickets on my phone, it's not only convenient but also cheaper after using the discount code.
5:36 many U.K. railway stations are iconic and both Crewe and York are certainly two of them - Newcastle, Darlington and Lancaster are also some other examples
The northern m-ticket app will do the job without paying booking fee.
Can’t get enough of your videos! Great job!
I’ve had mobile ticketing on my regional rail (NJ Transit) available for a while and use it all the time. All trains are non-reserved, so no seat booking, but the app is free to use (you use a cc to purchase your ticket). With the coming of COVID-19, a train-loading feature has been added. The other NY metro area systems (Metro North, Long Island RR) have similar apps. The Amtrak app (also free) does allow you to book a seat. And, I believe, they’re finally going to enable this system on the NYC subway system (MTA). Please stay healthy and be safe!!
Train line proving to be a fantastic tool for rail users in 2020 ♡
Can we just pause for a moment to acknowledge how gorgeous Tim is? Thank you , love this so much
Not sure if Mexborough's the only station with fish, but Ebbsfleet International's got a couple of palm trees on the concourse!
Woo Sheffield!
One pacer to rule them all, one train to find them, one line connects them all, and all the statins bind them, in the land of Moorthorpe where the shadows lie 3:10 .
This was an advertisement right?
'this special bonus video was created in collaboration with Trainline' - Make your own mind up. And personally I'm fine if it is.
Oh yes most definitely.
It seems a little dishonest to be touting TTL as though they are the only ones doing this if some/most/all of the TOCs have their own apps offering similar functionality ... especially given TTL's dodgy practices of loading extra charges on, they are not a company that I would feel comfortable promoting.
I'm sure people who travel a lot by train already know this and book through virgin, transpennine, national rail, etc. instead.
But TTL cover ALL of the networks. Besides, they never said it was the only app in the world like it. Just one they'd come across.
That's brilliant bit it would have been £9 cheaper buying 2 singles from Sheffield to meadowhall then 2 singles from meadowhall to York using your 2 together railcard has it would be after 0930 at meadowhall.
Top stuff, split tickets is a great way of getting a bargain!
I've tried split ticketing websites, but splitting into peak and off-peak legs didn't work. Doing it myself, I could pay £58.50 for CBG->NOT at 0901 on a weekday; or £33.40 if I split it myself at Stamford. I'm sure these websites will improve in the future.
My response to Tim: "Maybe I like the misery!"
Well what about if your on a line that hasn’t yet implemented mobile tickets
The guy sitting behind me on Virgin West Coast had bought a ticket on his mobile but reinstalled his app after his outward journey during his stay in Glasgow. Although he could show the confirmation email to the guard, the app had lost his ticket and he was charged at penalty fare of something like £150. I won't trust any of those apps for that reason.
I think that was the Virgin app, which may or may not be different.
Interesting that Trainline haven't responded to that one... Major weakness in the whole concept.
It does say whenever you reinstall an app that you are deleting all the data with it, including any tickets. So if you decide to reinstall an app for no reason with a ticket on it that you plan to use it's likely that you'd have to pay for it again
Anyone else would choose not to reinstall the app half way through the journey. Bit of a silly thing to do really
The Zero Point is only the datum for al the lines mentioned on the plaques on the post, such as the Yotk and North Midlands Railway (YNM).
The Great Northern IIRC used King's Cross as it's datum point for its point of the East Coast Mainline.
As for things changing
-end of semaphores and signal boxes. Some lines you have travelled on are being scrapped shortly.
-last of British Rail rolling stock being replaced
-end of locomotive hauled or push pull trains (cumbrian line excepted) as DMUS and EMUS are better efficiency wise.
The documentary you have undertaken has captured all of this before all the above takes place
The issue with mobile tickets isn't that the tickets or ticketing app drains your battery. It's that I lack the organizational skills to always have my phone charged until the end of my return journey. If I have the last train home, 6 times out of 10 my phone is empty at least part of the journey.
Doncaster will always be the heart of railways for me!
Does anyone know if you can pay with google pay (previously android pay) like apple pay on the iphone?
I also guess this won't work for travelling to stations that don't have a barcode scanner.
What video is Doncaster station in?
Wow just 97 Stations left, nice! I wish you to a good Journey, keep it up👍
Greetings from Germany
Loved the Video! Pity the ending wasn't "All the Tickets, All of Them" :P
Just use Virgin trains. Same price and never any booking fees 👌
Paper rickets don't run out of power.
Raiker rickets no run out power. Velly good!
One station to rule them all!!! That's hilarious!
Platform 4A! That’s my platform!
So you have been on one of those old train. If you give the seats a heavy pat the decades worth of dust comes flying up!
11:07 I have this exact struggle many times, Howden to Huddersfield being my regular service and having to change at Selby with awkward connection times. Also cannot use mobile ticketing from Howden station, which also doesn't have a ticket machine. Which means I have to have my tickets ordered through the post or buy on the day from the conductor.
The problem at Selby is that the Hull-Selby-York service is irregular (as is the Hull Trains service that also calls at Howden) and so it will never play nicely with the hourly connections to the west. I think that Northern do have plans to make this service more regular, but I don't know how long we'll have to wait for it...
That's an interesting challenge.
Morning Tim!
afternoon!
Hi TIM! We use your awesome service - never considered using the mobile telephone!
What if the battery on your device runs out before you arrive and you can't get through the barrier?
I hear they're working on a backup system so that if the phone isnt present for whatever reason the ticket can still be retrieved in a paper format
The train line does not work on non-UK mobile phones. The Southern app is much more useful. I used it recently to buy greatly reduced tickets in Wales and the Midlands.
Hi Robert, there is Trainline Europe if you want to book for non-domestic journeys. Here: www.trainline.eu/
Trainline: Actually more interested in using my non-UK phone to purchase UK tickets.
It's not because a device is non-UK, it's down to the device being Google certified or not. If you're using an imported device from China for example then apps like TheTrainline will fail to work because the OS isn't certified by Google.
This for me leads to one simple question though, are Rail Rover tickets available by app or will they be in future?
I live in the states and Amtrak has had e-ticketing for years. Your confirmation email has a PDF attachment and that's your ticket. They also let you use Apple Passbook through the app. It works really well
Hi potatopenguin78, e-ticketing is beginning to be rolled out for select UK routes, however not all areas have mobile tickets yet. We're up to 50%+ of the network mobile ticket enabled, and still adding more. We've got a map here if you're interested to see how the coverage works out in the UK - www.thetrainline.com/information/mobile-tickets
It's sooo expensive over 77 quid for 3 adults and 1 child peterborough to Bury St Edmunds and it takes longer. It won't cost me that to drive door to door. I love trains but pricing is ridiculous
You can get a Family & Friends railcard for just £30 a year. It takes a third off adult fares and 60% off kid's fares when you are travelling with at least 1 Adult (16 and over) and 1 Child (up to 15). This would make train travel great value for you and your family.
Mythbusting: Mexborough smells like toasted teacakes as there is a bagel factory about 5 minutes walk away.
Ringing the Mallard Buffer brought to mind a lost art of the old steam railways, Wheeltappers!
4 years later "Hello Tim!!!!!"
St Pancras International Train Station, is probably the milestone "hub station" of our era.
Can't believe there was a vicki explores in my local area
could you use the app for rovers and rangers?
trainline, who charge you a booking fee! (apart from the day of travel - but can you get advances on the day? I'll let you guess the answer to that one!) Always buy from your local TOC who don't charge fees at all!
Hi cjmillsnun, Advance purchase tickets have recently been made available on the day of travel by some operators, where this is possible the advance tickets are often unavailable at the station, only online, so our app, or the TOCs version would show the advance purchase tickets. It can work up to 15mins before travel in some cases.
Except of course Virgin West Coast APOD were listed as being available at stations in the press release, and I have personally sold a TPE APOD at a station.
Sheffield to York trains are on a limited service line. A CrossCountry service to York pulls into Sheffield and says really I am going to York, and this is Sheffield is it not?
As All-line Rovers with a Two Together Railcard has been used on days other than this one, I hope that other tickets have been purchased when either travelling before 0930 Monday to Friday, or when travelling alone to meet up again at another station?
wheel tapping, the orgins of the term that something is "sound", used predominantly in areas by people who would of done the wheel tapping :)
As with all Technology what happens if your phone dies ?
But why can't you get All Line Rovers through mobile ticketing?
And I noted the 'on the day' caveat to the no booking fee claim... Any advance tickets through them do charge a fee 😒, go direct through the train company...
Has no idea where Gilberdyke was either.
Checked googlemaps to find it's got a Costcutter & a Boots! Just 5 mins from the station
Dear Geoff and Vicki and Trainline...
What happens if your phone runs out of battery? What excuse would you make as the guard bends down and asks for your ticket. Furthermore this would be impossible among stations in farther corners of Britain where mobile data services are poor, then the purchasing part would become defunct. Anyway, enjoyed the video!!
Hi Imagine further, you don't need WiFi once your ticket is downloaded to your phone, so loosing signal wouldn't be a problem. There's also an even newer type of ticket is available on some routes called an eticket (another challenge for the next adventure perhaps!). The eticket can be printed or used as a barcode so if you don't think your phone battery is going to last there is that alternative. There's some more information about the different digital tickets here: www.thetrainline.com/information/mobile-tickets
Yep, I do print at home when I can (for example I've been doing it for German rail journeys for about a decade, but I'm sure the remaining non print-at-home majority of the British network will catch up soon) but I'd never depend on a battery-powered device to store a ticket where there's a fine payable if I can't produce it on demand.
I checked in for a flight online a couple of years ago, but when I got to the airport and opened the app, it had crashed and the boarding pass I'd previously obtained had disappeared, so I had to go to the check-in desk instead. This turned out to be a blessing in disguise as I then discovered I'd brought an expired passport rather than my current one and I still had time (but only just) to arrange for a friend to collect and bring the correct passport to me. So: app-based ticketing is unreliable (but sometimes that's OK).
Paper tickets aren't exactly risk free either. I wish I could say I'd never lost any, but... When you have mobile tickets, there's an easy solution for your problem - have a spare battery. Costs as little as 10 quid for a cheap one, gives you months of worry-free days out. I'm with the above commenter - having lived in Korea, the aversion to app-based here ticketing is mystifying.
I always carry a spare battery when I have a mobile ticket, but the HSL app which allows travel on all local transport in the Helsinki area is absolutely terrible, and often crashes when buying a ticket.
What about Single, Return or Season
Fitzwilliam on that line, used to work there on a morning on the Leeds bound platform checking tickets.
I have used the trainline app before buying tickets for use on South West Trains, Thameslink and Southeastern on journeys passed the Oyster zone. I quickly realised it's not all glamorous it's shown. I love the app but I can't use mobile tickets in London, it requires me to pick up the tickets in the ticket machine (I last used it in April). In London I've only seen people use it on Heathrow Express where I work and check tickets but even then I've only seen one or two people use it when there is a Heathrow Express app that can have mobile tickets. If I don't need to get my booked tickets from the ticket machine can someone tell me please
Hi TFN Amadeus, the UK currently has just over 50% mobile ticket enabled routes, and we're working with the train operators and RDG to meet their roll-out target of 100% by 2018. Where mobile and etickets are available Trainline can offer them, you can find a coverage map here: www.thetrainline.com/information/mobile-tickets
Thing is, if I don't have a paper ticket what am I going to use the 2nd pocket in my #allthestations Oyster Card holder for? 🤔
That thing Vicki calls a barcode is, in fact, a QR code - looks like an abstract Picasso to us humans, but, to a mobile phone or tablet, it’s access to anything!
The one question I had with mobile ticketing is how are you meant to get through the barriers of say Paddington when your meant to put you ticket through the barrier for it to open, as you can't exactly put your phone through a barrier.
Hi James, when a route is enabled they usually install scanners on the barriers for the barcode to be scanned, this gives access in and out. Just over 50% of routes in the UK are currently enabled, and the aim is 100% by 2018. If the scanner doesn't work you can show your ticket as you would if a paper ticket didn't go through properly.
Vicki laughed at your joke geoff....marry her NOW!
What they don't tell you is that if you book a mobile ticket, you can't change the booking, even for a fee. Part tickets permit changes.
Great Fun (!!) Learned a lot … Thanks to TrainLine for the support -want to see National Railway Museum next time in Britain (!!) Vicki can even be Bubbly in pouring Rain, talent that Clicks
I have a question. How do you get through barriers with mTickets? If it is a barcode, surely there needs to be a scanner in the barrier which I don't remember seeing. Would it not make more sense to try an incorporate it into the NFC capability of most phones and using the yellow contactless pad?
I've started using ScotRail's smart ticketing and it's really convenient - when it works. It still has its glitches like tickets disappearing off the card randomly. I buy my ticket on my phone, wait a couple of minutes and it's on my smartcard ready to use. Would be could if we could just use the NFC on the phone direct though.
Jamie McEwan
At the moment this cannot be done with iphones (thanks to apple) as the nfc chip is only for apple pay.It works on the tube as you are uses apple pay.
It think ios11 might open it up but im not sure if this is true.
Android could do it (i think) as developers have the ability to control the nfc chip
Why this hasnt been done yet???
Probably cuz they can't ? Or no point as it won't work with iPhone
Dominic Findlay I see. So everything revolves round iPhone 😂😂. Never knew iPhone was locked like that. Used to the openness of android contactless. Hopefully that comes soon. Make things easier
Hi Jamie, when a route is mobile ticket enabled they usually install scanners on the barriers for the barcode, this gives access in and out. Just over 50% of routes in the UK are currently enabled, and the aim is 100% by 2018. If the scanner doesn't work you can show your ticket as you would if a paper ticket didn't go through properly.
What is the name of the app
Ooh. Twenty minutes of video. I'll put on a cup of tea before I watch this one.
I love the mobile tickets. Makes everything easier.
Never had a problem before. It was easier and less hassle before.
Me too! And there are electronic discount coupons available!
Here's a question about the ticket app: One of the things I noticed when I tried to buy tickets from the self-service machines at stations was, I couldn't apply my Network Railcard before 10:00, even though the train I wanted to get on left at 10:30. (The human ticket sellers had no problem selling me an "early" discounted ticket.) Does the app avoid this "feature"?
Don Del Grande yes that drives me nuts! And the machine won't sell off peak tickets ahead of the actual time, so you can't buy before boarding the first off peak rain, unless there is a ticket office. I get that they must think people will cheat, but they can anyway, so it's pointless.
Hi Don Del Grande, Trainline's app will apply discounts where they are applicable, so you would be able to purchase your ticket prior to travel with the relevant discount card applied. When searching for tickets, if you add a railcard, we will automatically add the discount if applicable for the fare. You can buy multiple tickets using up to 3 different types of railcard. Please note that each passenger with a railcard discounted ticket must take the Railcard with them when travelling.
Hi Tim!
hi!
Its been much improved and resculptured over the years, but when I first moved to Yorkshire in the late 20th century, the landscape around Moorthorpe was rather Mordor-ish too
No semaphores at Staddlethorpe junction now :(
Next time you do Gilberdyke you need a famous meat pie from Newport butchers.
Not used mobile ticketing for trains yet but i am using it for bus travel and it so simple and easy to use
Was that your phone ringing during the interview Geoff? ;)
This is the day I unexpectedly bumped in to Geoff and Tim between Garforth and Leeds :-) however Vicki had alighted to do her Vicki Explores segment :-( - maybe another time??
Oh and Bradford Interchange also has a fish tank too
Jeff's always surprised people are getting on and off... yes, the North of England has people. A lot of people. Who also need to get around, even though the services are appalling.
Gah, you didn't show Wressle! I lived there for a year, in a house at the end of the Hull-bound platform. And yet, despite the platform being at the end of my garden, on most days I had to cycle to Howden or Selby to catch a train because so few actually stopped there. Once had to walk home from Howden, and on one occasion on the way home from Leeds, I had to change at Brough...travelling through Wressle to get a train in the opposite direction that stopped at a sensible time! Ah, trains, eh. Your comments in Selby about none of the connections seeming to match up, I can identify with!
Oh; and it always rains in Gilberdyke. I think!
But why are so few TOC's using m-tickets? There are 31 TOC's and only 8 of them (Chiltern Railways, CrossCountry, Great Western Railway (GWR), Greater Anglia, Northern, TransPennine Express, Virgin Trains East Coast, Virgin Trains West Coast) currently accept m-tickets...
hi have you guys thought about covering about covering wheelchair access on trains and stations
Norman Peter Platt they have done a bit, earlier in the series...
Hi Geoff and Vicki, I liked the video, also all the information from Trainline. Did Vicki see the 9 3/4 platform number at the NRM?
Its a same you didn't take the time to walk out of the station at Selby, turned left around the corner 5 mins walk to visit one of the most beautiful Abbeys in England.
hello greetings from Mobile pronounced Mo-Beel USA
12:33 We should use the app so Tim can make a living.
I use the trainline app all time AND the Swinton to York Train which I think is twice a day.
You rebel
Let's have more of "Vicki Explores"!
Hi Tim,
I'll defo look into it as maybe the extra cost of tickets via fees is worth the slick app experience!
Generally I find the TOCs own apps quite clunky
So _that's_ how you're supposed to use the fingerprint button! It's no wonder mine has never worked (until now?)...
Not all routes yet have mobile tickets or the technology to read them. Also I don't understand why people use the train line when they charge card and booking fees