My Shark died and I watch the video and decided to do nothing...for several months. Today, I bit the bullet and took it apart but did not find the dog hair I thought was there. I was eating lunch and picked up the wheel and turned it and it clicked. The other one turned appropriately. I took the malfunctioning left wheel apart to find it loaded with sand (I live in Florida). I cleaned it but alas and alack the damage had already been done and the drive gear for the wheel was stripped when it was forced to turn against the sand. Your directions were spot on and I appreciate them because without them I would never have even courageous enough to eventually find the answer.
I have the RV850 (2), software issue within 6 months on both units. Shark replaced both units in August. Then within 5 months,December, the RIGHT driver wheel near motor was bound up. And I do clean the unit, 2 to 3 times a week, dust it out, check the wheels, filters, etc. The unit kept going in circles, grinding noise, then stopped working. YUP, dog hair and carpet fibers, deeply embedded around gear teeth, beneath teeth, inside assembly. I took off RIGHT drive wheel and motor (left was freely moving), unscrewed the 4 smaller screws and opened up the outer shell to inspect the inside. I did NOT fully disassembly as there is a larger PIN there... I haven't seen a video on taking the Drive Wheel and Motor Assembly apart (anyone?), BUT I could open it up enough and with a small tooth pick, pulled out all the hair and used compressed air to clear. Reassembly and it works. Not happy the unit picks up this much this soon, in the Driver Wheel Gears to disable the unit, but, if I can disassembly the setup, it'll be much easier.
Thank you so much!!! I haven't been able to find a place that works on robot vaccums and this video just helped me fix mine. Your such a lifesaver. I've missed my Rosie so much (that's her nickname)
I’ve got the same issue on our R720. We’re on our second replacement bot from Shark, but third bot all together. When our second one made the grinding noise Shark customer service had no idea and told us to send it in. After getting the third bot, two weeks went by and the same noise. Definitely going to try taking it apart and testing the belt.
They dont sell these belts but the next time I take mine apart I'm going to try and measure the belts.. see if I can find one.. maybe slightly smaller..
Please see my comment on this video; I took mine apart and determined that the belt is simply too large and too narrow from the factory. I posted a link to what I can now personally attest is the correct belt.
Most helpful! Thank you. I don’t know if I’ll tackle fixing mine that has the same problem, but this video was certainly useful and interesting. I’ve had three Shark Ions in less than three years; Sharks been willing to replace. But when this ones goes I’m switching to a different brand.
Also when I finished tearing mine apart found that the cover had a support that looked like it held the large gear shaft in place located behind the large gear it was in pieces and left the large gear with play can't find the cover or motor assembly
With the unit upside down, the right side of the brush itself. Pull that rubber cap off and the coppered colored wheel around the silver post of the brush. Mine had dog fur wrapped around. I removed it all and placed the brush back in the unit and that was the issue i personally had. Hope that may help someone else I took my whole unit apart, cleaned everything gave the motors a little grease. For dog fur to be the issue.. Thanks pupp! Great video, it was fun to be able to say I took apart and put back together a robot.
Hi Dan, No way to check without lifting it up- and of course, it shuts off because its not on a flat surface. I do feel the exhaust fan out of the back, however.
I contacted shark and they do not sell a replacement belt or motor drive assembly, they say it is non replacable but they would sell another unit at 30% off. So I am going to order a couple different belts and see what works
I'm having the exact same issue (grinding noise just like your video sounds). I returned the first Shark Ion 750 because of this issue and received a replacement from store I purchased. Within 6 months had the same issue again. This time Shark is sending me a replacement brush. Haven't received yet as they said it would take 4 to 6 weeks. Obviously this is a common problem with these machines. If anyone has fixed this issue themselves, I would really like to hear what they did. I took the robot apart myself but didn't see any obvious issues.
Hi Dan, The issue is that the unit powers up, begins to run and shuts off after about 8 feet. The vacuum motor noise is considerably louder and the error message says the suction motor has stopped running. I've take n the unit completely apart and there is no blockage, so the next option would be to replace the suction motor assembly, BUT I can't find one anywhere. Any ideas?
Great video! Hopefully you can decipher my issue. My ION runs for about 10 seconds - the vacuum seems to be louder than normal and then stops and I get the CLEAN button flashing RED along with a flashing "!". Error code says suction motor has stopped working. I have taken the unit completely apart, cleaned it, all filters cleaned- even vacuumed and blew it out with air. Still no luck. I know how to disassemble it but no luck. Any experience with this? Thanks
@@tahurl Hi Dan, No way to check without lifting it up- and of course, it shuts off because its not on a flat surface. I do feel the exhaust fan out of the back, however.
@@tahurl Hi Dan, suction seems to be OK. It does pick up things and the dust bin has evidence of that. So...if this means the suction motor is ok, what next?
BEMONOC 3D Printer Parts GT2 132-2GT-6 Timing Belt L=132mm W=6mm 66 Teeth in Closed Loop Pack of 10pcs www.amazon.com/dp/B014QI4PU2/ref=cm_sw_r_apan_glt_fabc_1MKTGQ25NW93PNN0HSTJ
I have a 750 that the left wheel won't roll, the Shark Ion just runs in a circle. I'm thinking something is stuck in there. What did you use to get the wheel off please?
Motor not so much but this is the correct belt here: www.amazon.com/gp/product/B014KKRSLY. Factory belt is a Gates 132-2GT-4 which is literally too long and too narrow from the factory (I left a long comment on this video explaining it all). Correct belt is a 130-2GT-6.
@@hawkeye1893 thanks so much for posting the link for the belt. It took less than 2 weeks after I ordered it to receive it. I've got my vacuum back together and running noise free.
My take away is that fur bearing pets that shed in the house and robotic vacuums don't really mix well in terms of useful life on the machine. You would either have to D/C the cat or resolve to purchasing a new robot about four times (an estimate) as fast as normal.
Isn't it funny that they use the tamper proof torx bits so you can't work on the robots yourself? And at the same time, have no department for repairing the robots that break over time? That's the most double douche thing i've ever seen a company do. I mean Jesus, it's one thing to make it hard to work on a product yourself, but at least allow us to send it off and get it repaired for $100 or something. I spent $350 on one and it broke at 1yr and 3 months. Damn they're good....Never f*ckin' again...
How long did you have the vacuum before it started making the grinding noise? Mine is making the same noise and not picking up dog hair, etc. I've used it three times.
Could you put a slightly larger gear on the motor side? It would mean a faster moving brush, but it would take up the slack in the belt. Here are a bunch to try for $8. www.amazon.com/JLMetal-58pcs-Plastic-Gears-Module/dp/B07JWDF71T If you had some precise measurements of the belt itself, you could use the sizing tool here: www.mcmaster.com/toothed-belts
My Shark died and I watch the video and decided to do nothing...for several months. Today, I bit the bullet and took it apart but did not find the dog hair I thought was there. I was eating lunch and picked up the wheel and turned it and it clicked. The other one turned appropriately. I took the malfunctioning left wheel apart to find it loaded with sand (I live in Florida). I cleaned it but alas and alack the damage had already been done and the drive gear for the wheel was stripped when it was forced to turn against the sand. Your directions were spot on and I appreciate them because without them I would never have even courageous enough to eventually find the answer.
I have the RV850 (2), software issue within 6 months on both units. Shark replaced both units in August. Then within 5 months,December, the RIGHT driver wheel near motor was bound up. And I do clean the unit, 2 to 3 times a week, dust it out, check the wheels, filters, etc. The unit kept going in circles, grinding noise, then stopped working. YUP, dog hair and carpet fibers, deeply embedded around gear teeth, beneath teeth, inside assembly. I took off RIGHT drive wheel and motor (left was freely moving), unscrewed the 4 smaller screws and opened up the outer shell to inspect the inside. I did NOT fully disassembly as there is a larger PIN there... I haven't seen a video on taking the Drive Wheel and Motor Assembly apart (anyone?), BUT I could open it up enough and with a small tooth pick, pulled out all the hair and used compressed air to clear. Reassembly and it works. Not happy the unit picks up this much this soon, in the Driver Wheel Gears to disable the unit, but, if I can disassembly the setup, it'll be much easier.
Just fixed mine thanks to this video! Amazing! my dogs hair was clogging that bearing. Thank you for making this video
Thank you so much!!! I haven't been able to find a place that works on robot vaccums and this video just helped me fix mine. Your such a lifesaver. I've missed my Rosie so much (that's her nickname)
Thanks!
Thanks - I was debating if to disassemble mine this afternoon, and wanted to see what I would be getting myself into :).
THANK YOU It worked! I found a small piece of chicharron and TWO earplugs when a took the wheels off. No more grinding sound 🙌
Awesome!!
That was exactly the sound mine made. Replaced the little belt inside and we're back in business!
Where did you get the belt? I can't find one for ion rv750?
I’ve got the same issue on our R720. We’re on our second replacement bot from Shark, but third bot all together. When our second one made the grinding noise Shark customer service had no idea and told us to send it in. After getting the third bot, two weeks went by and the same noise. Definitely going to try taking it apart and testing the belt.
They dont sell these belts but the next time I take mine apart I'm going to try and measure the belts.. see if I can find one.. maybe slightly smaller..
Please see my comment on this video; I took mine apart and determined that the belt is simply too large and too narrow from the factory. I posted a link to what I can now personally attest is the correct belt.
@@hawkeye1893 Fantastic!!!! Thanks for the input! Im ordering belt today! Thanks!!
Most helpful! Thank you. I don’t know if I’ll tackle fixing mine that has the same problem, but this video was certainly useful and interesting. I’ve had three Shark Ions in less than three years; Sharks been willing to replace. But when this ones goes I’m switching to a different brand.
Thanks!
Appreciate the video laughed when you got to the part probably will never work again but I'm to invested now cause I'm the same way
Also when I finished tearing mine apart found that the cover had a support that looked like it held the large gear shaft in place located behind the large gear it was in pieces and left the large gear with play can't find the cover or motor assembly
With the unit upside down, the right side of the brush itself. Pull that rubber cap off and the coppered colored wheel around the silver post of the brush. Mine had dog fur wrapped around. I removed it all and placed the brush back in the unit and that was the issue i personally had. Hope that may help someone else I took my whole unit apart, cleaned everything gave the motors a little grease. For dog fur to be the issue.. Thanks pupp!
Great video, it was fun to be able to say I took apart and put back together a robot.
Great, this worked for me as well. Thank you!
Hi Dan, No way to check without lifting it up- and of course, it shuts off because its not on a flat surface. I do feel the exhaust fan out of the back, however.
I contacted shark and they do not sell a replacement belt or motor drive assembly, they say it is non replacable but they would sell another unit at 30% off. So I am going to order a couple different belts and see what works
Uhhhhgg bummer.. yes please let me know if you find one.. I'll do the same thanks!!
Dan, Any way you can do a video on how to remove and access that vacuum motor part?
I'm having the exact same issue (grinding noise just like your video sounds). I returned the first Shark Ion 750 because of this issue and received a replacement from store I purchased. Within 6 months had the same issue again. This time Shark is sending me a replacement brush. Haven't received yet as they said it would take 4 to 6 weeks. Obviously this is a common problem with these machines. If anyone has fixed this issue themselves, I would really like to hear what they did. I took the robot apart myself but didn't see any obvious issues.
Hi Dan, The issue is that the unit powers up, begins to run and shuts off after about 8 feet. The vacuum motor noise is considerably louder and the error message says the suction motor has stopped running. I've take n the unit completely apart and there is no blockage, so the next option would be to replace the suction motor assembly, BUT I can't find one anywhere. Any ideas?
Sorry not sure.. i would pull vacuum motor and clean fan part really good.
Pretty cool what was the screwdriver name you need to work on that?
Torx
Dan Herlehy thanks
Great video! Hopefully you can decipher my issue. My ION runs for about 10 seconds - the vacuum seems to be louder than normal and then stops and I get the CLEAN button flashing RED along with a flashing "!". Error code says suction motor has stopped working. I have taken the unit completely apart, cleaned it, all filters cleaned- even vacuumed and blew it out with air. Still no luck.
I know how to disassemble it but no luck.
Any experience with this?
Thanks
Can you test if and how well suction is?
@@tahurl Hi Dan, No way to check without lifting it up- and of course, it shuts off because its not on a flat surface. I do feel the exhaust fan out of the back, however.
@@chuckvance3261 how about putting things on the floor to test suction?
@@tahurl Hi Dan, suction seems to be OK. It does pick up things and the dust bin has evidence of that. So...if this means the suction motor is ok, what next?
@@tahurl I have the same issue, did you ever figure it out?
How did you get the battery out? I'm struggling. Mine seems stuck.
Thanks for making the video!
Dont remember mine being hard to get out..
I need to disassemble mine ... which one did you end up using to remove the screws ?
Not sure which size torx.. just make sure you use a snug one so you dont strip screws :)
T15 for the bigger screws and T8 for the smaller ones.
Thanks. Mine was doing the same thing.
how did you find a replacement belt. I can not find one anywhere
Seems soom worked with a 130mm belt and some needed a 132mm
BEMONOC 3D Printer Parts GT2 132-2GT-6 Timing Belt L=132mm W=6mm 66 Teeth in Closed Loop Pack of 10pcs www.amazon.com/dp/B014QI4PU2/ref=cm_sw_r_apan_glt_fabc_1MKTGQ25NW93PNN0HSTJ
www.amazon.com/gp/product/B014KKRSLY
@@tahurl the best belt is 130-2GT-6 this is a little tighter and a little wider for more endurance - thx for the video
@@tahurl ok NOW I see the link - perfect! thx
I have a 750 that the left wheel won't roll, the Shark Ion just runs in a circle. I'm thinking something is stuck in there. What did you use to get the wheel off please?
In video I show taking wheel off. Just need a set of long torx
Did you get a part number for the belt and motor?
Not yet... I have just been running as is for now but starting to get worse so will need to figure out soon...
If you find it please let me know.
Motor not so much but this is the correct belt here: www.amazon.com/gp/product/B014KKRSLY.
Factory belt is a Gates 132-2GT-4 which is literally too long and too narrow from the factory (I left a long comment on this video explaining it all). Correct belt is a 130-2GT-6.
@@hawkeye1893 thanks so much for posting the link for the belt. It took less than 2 weeks after I ordered it to receive it. I've got my vacuum back together and running noise free.
My take away is that fur bearing pets that shed in the house and robotic vacuums don't really mix well in terms of useful life on the machine. You would either have to D/C the cat or resolve to purchasing a new robot about four times (an estimate) as fast as normal.
Isn't it funny that they use the tamper proof torx bits so you can't work on the robots yourself? And at the same time, have no department for repairing the robots that break over time? That's the most double douche thing i've ever seen a company do. I mean Jesus, it's one thing to make it hard to work on a product yourself, but at least allow us to send it off and get it repaired for $100 or something. I spent $350 on one and it broke at 1yr and 3 months. Damn they're good....Never f*ckin' again...
How long did you have the vacuum before it started making the grinding noise? Mine is making the same noise and not picking up dog hair, etc. I've used it three times.
I had about a year
Yes my friend is a bells
Belt?
Could you put a slightly larger gear on the motor side? It would mean a faster moving brush, but it would take up the slack in the belt. Here are a bunch to try for $8. www.amazon.com/JLMetal-58pcs-Plastic-Gears-Module/dp/B07JWDF71T
If you had some precise measurements of the belt itself, you could use the sizing tool here: www.mcmaster.com/toothed-belts
No response???? SOS
What is you question