Very much appreciate you guys showing things without “YouTubing” it and making it perfect. You’re respectful and understanding of HH and issues but also we see how frustrating it all is. I love Nikki saying it’s gonna be good so many times like she’s trying to speak it into existence and give herself positive affirmations. I love how resilient the Wynn’s are and try to laugh it off. Hope it all works out. Safe travels
I agree it's a very respectful and responsible way to handle the issues, don't poop where u eat as the saying goes.... Must be damn painful tho to see ur new boat full of new dings and scrapes, hope it all get rectified soonest.
It had better be good because a lot of people watch these videos who will have money or do have money to buy a catamaran. I know I was looking at HH because of these two. Now i'm starting to get leary.
@@chefevielee you think this is make you leary of HH, look at Ruby Rose problems from Seawind. Seems that Sailing Awen's Outremere has been the highest quality, although who knows if they've shown all the problems on their videos.
It's the "Bathtub Curve" of problems with a new product. There is a relatively short period where lots of breakages / issues occur. Once these are all fixed you get many years of relative trouble-free ownership, then issues start to appear more and more frequently as you reach the 'foot' of the bathtub... Jason & Nikki, you are handling this extremely stressful period in a very dignified way. God bless you both and we wish you good health and fair winds! Chris 👍
Well at this point it's not going to get their service done. Any quicker to cop? An attitude. In the end should HH not keep their word and not deliver what they promised. They have a means of dealing with a situation. I hope that they get everything done that's supposed to be done.
Jason and Nikki are very patient, infinite optimism. I crewed the first voyages of a brand new boat. Really well made, endless problems, little support. All the promises of 'first port we'll send a team to take care of any problems...' Nope. (Would I work with that company or those people? Sure. They're good people, it's a great boat, but it's a boat. Very complex. I think a future interaction, with all the experience I've gained, would be more 'rigorous,' but good. When I flew in I had 80 pounds of boat parts, spare pumps, dinghy lock, impellers, etc... I also brought a lot of things I thought might be useful. I should've brought more. If I did it again? Instead of flying with 150 lbs of luggage, It would be 250 lbs. Shipping it would've taken longer, cost a lot of custom duties.) On the port side some of the stanchions and the rub rail were leaking. This at minimum should've been immediately addressed. They should have caught it at the factory. 15 minutes with a power washer or hose would've revealed a problem. We couldn't figure out the leak because there were so many of them. After about 6000 nMiles of sailing the owner said because of all the rough seas we'd been through, things breaking, he thought the boat had dropped in value about $50k. Seemed reasonable. By the time I left the boat and the owners took it to a boat yard, we'd sailed 7500 miles. Just chaffing issues were huge. I've seen many day sailers on RUclips and even my own boat, things that I know within a week at sea would chaff through. Yet these boats can sail for years without any chaffing at all. It's the difference between dropping a drill bit on a piece of wood a hundred times and sticking it in a chuck and turning on the drill. Later when we met up again, another 1500 nM, they told me about all the fixes and upgrades. I reminded him what he'd said and said I wouldn't hesitate paying $100k more for their boat than a brand new one. New boat problems. Going to make anyone nuts. So Nikki and Jason, very patient. The bottom line of the boat I sailed on is that it's build quality was top notch. It was a catamaran, so I was thinking about 'Lagoon problems.' I made notes of dozens of places on the boat that if it moved I would be able to later see if they were moving and if it returned to the original positions. I thought I spotted one in the main doors. Nope. A shirt hanging up to dry got caught in the door on the starboard side making the port side latch a bit out. So it wouldn't take much. But it was solid. It's a terrific boat, with new boat problems. If you don't know the difference between things that can be fixed, but the company....., and the basic structural integrity of structure, mast, standing rigging, engines, etc.. new boat problems could make you lose your mind and give up sailing. (But never buy a new RV in the U.S.... ) Me? My dream used to be buying a cat like an HH, now it's buying a used cat like the HH owned be intelligent diligent owners. If the boat market really made sense a year or two old 'fixed' boat should be worth more than brand new ones.
This is "The old man in a nursing home in Ohio "and you bring so much happiness to my day letting me see you live your lives through your eyes. Thank you both so much and stay safe and know there's an old guy that loves you both ❤️!
Appreciate you keeping it real! The fact that HH didn’t have a responsible individual at the haul out for probably their most visible build tells you everything you need to know
The fact that HH stepped in to add seasoned staff and that they have committed to making everything right tells you everything you need to know. Not every fix goes according to plan but making sure that reasonable customers are satisfied and that you stand by your product speaks volumes. I have worked field service for years. Wrong parts and accidental damage are inevitable. Fixing your mistakes and getting help when you are in over your head is expected. This may have been a learning opportunity for a junior or less trained staff.
@@timothydomer3740 we are on the same page except the manufacturer knew of serious issues and let that junior staff fail. As a business owner, you do everything in your power to make sure things this visual go correct. That $5k it cost to send a project manager would have cost a lot less than this bad marketing.
You are two very respectful costumers for HH Catamarans and you may expected this or got the boat on discount for prototype testing. On the first video I did expect you are one of the first catamarans of this type and now you said it is number three. The initial quality of a prototype does not say anything about the quality of a series product or the lifetime of this product (boat). It looks like very common problem with an over motivated sales time pushing the time to market too hard. Happy prototype testing! If you do not have a infrared heat camera consider buying one, because it might help you finding maybe dangerous heat short circuits in the solar panel. Broken solar panels can get on fire if parallel connected panels aren't fused against each other.
They should have used S glass because E glass and carbon need to be isolated from the hardware or the electrolysis corrodes the metal. S glass blocks electricity .
Being the Guniea Pigs of this new prototype craft really helps the manufacturer HH and all of us subscribers make decisions for future boat purchases. It also helps boat material suppliers understand how their products will be used and installed. Yes it's frustrating but this is awesome content and it's very noble of you to be the "Testers" so the rest of us don't have to endure what you are experiencing.
I think the first decision/change HH needs to make is to have a project manager on site to oversee this first round of warranty work. Worst possible publicity for them. Does anyone think Bering would leave The Nauti-Peeps on their own with this ?
I just have to say, God bless you guys for all your trials and troubles. I hope HH pays for all your stay and gets things fixed right. And also, I know behind the scenes you must have tears, frustration and some righteous anger, but in all you two have shown much more grace than I would have. You don’t sugar coat your boat life and that’s why I totally appreciate the work you do and your transparency. You two are amazing! Praying for better seas ahead.
As someone who has started talking to HH about a 44, I appreciate this video very much. It is a very large investment and I'll be watching their response and progress. Thank you.
Your Cat might be one of the first, but it's one of many that HH have built. Your tolerance and patience is amazing, much, much more than I would have been able to summon in such circumstances. Have watched several HH company videos, all of the management praising their own standards. All those "1000s of parts" you mentioned are nothing new, just in a reletively new hull/s. HH can be grateful it's you and not me. I would have expected a 100% buy-back. Respect for you two. Hope you're both now well again.
@@HoosierPete69. I think Nikki and Jason would drop us a clue if they needed to, but they seem keen to support the HH company in their efforts to become the makers of the must-have catamaran; so - IF i were in the market to buy an off-the-shelf live-aboard ocean cruising cat - I would not be put off by what they have shown us; rather, it's what I would go for. Maybe I'm gullible.
Holding folks accountable in a respectful and professional manner, from you and the company, is really educational. Appreciate yall sharing your experiences.
@@Steve-qn8gn Here's a few: - no matter how much you research and prepare, things will go wrong - make sure the company you buy from is reputable - always have a warranty - be adaptable especially when things you want to control is not a reality - be realistic with my own expectations.
Here's a few more: - its more than ok to be frustrated at the circumstances but I don't need to take it out on people - when things get frustrating, go to a hotel (or another place that's comfortable) to collect my thoughts and chill out - medical care is important and I need to make sure I have insurance or cash when I travel - just because they're smiling does not mean they aren't hurting - you can't leave things to chance and blind hope that things will work out
@@Steve-qn8gn A few more: - a good attitude means more than just looking things from rose colored lenses but also with a pragmatic and practical approach - When things don't work out as you hope, there will always be folks you can spend time with and enjoy their company Hope my replies helped to answer your question.
@@Steve-qn8gn They may be cliches to you but you asked what I learned. I am not under any obligations to buy a catamaran that they chose. I'm not here to defend a personal choice they made nor am I required to investigate their claims in sharing their experiences. I watch for entertainment reasons. I appreciate you asking what I learned. I do want to state, no further need to debate or question this video as this is not the forum for such conversation.
I think Keith And Renee on Zatara Had it correct when they where looking New......And Said Nah we just keep what we have and Improve on the Model we have. HH May be the Bees Knees but at the End of the Day the KISS principle seems to win Out. More Concerned on Nikkis Health concerns !!! Dont mess around with that seek the Best Care. Following Along Guys !! And THERE IS NO EXCUSE FOR SCRATCHES AND DINGS AND DAMAGE ON THAT BOAT !!!! HH IS RESPONSIBLE FOR THE WORKERS THEY PUT ON YOUR BOAT.
I sold my boat 11 years ago because of reaching 70 and unable to stop growing older and weaker and have lived vicariously through yours and others channels since. I’ve questioned my selling decision many times since then but watching you guys today has reassured me that it was the right thing to do. Man, I was so worn out by your experience that I’m gonna have to take a nap. When stuff like you are going through happened to me I didn’t even want to talk about it with my wife but you even add the hard work and frustration of taping and editing all of it. WOW, you are the strongest most hard working and optimistic couple on the water in my opinion. Stay strong and beautiful in your journey, and know that some far off day you’ll probably look back at these videos and wonder how you ever did it. Love from us!
Great comment Gary. Hope you enjoy all of your journeys ahead. At 52 I’m thinking the clock is ticking to fulfill my sailing dreams before it’s too late ⛵️
This video really explains what I’ve been watching over the last few months. I could see your reaction and it was not aligned to the delight I expected. I really hope you get the quality that you paid for.
You all are too kind. The crew doing the warranty work have a punch list. It's not that they forgot, they just didn't do it. Yes, they knew they would have to come back to finish so they went home
Love you guys been following you for years but I think you know this boat is lemon. You can see it in your faces, that you’re hoping for the best but knowing the worst is yet to come! 2 months at sea and the rust on this boat was overwhelming, you have more going wrong than right.
That rust is totally unacceptable on a brand new boat. Every rusted fitting should be replaced not polished off. Better yet, HH buy the boat back and pay them a big settlement for all of their time lost and inconvenience.
I guess the fittings are 304 Stainless instead of 316, to cut corners and costs. If you restore a solid old boat yourself you can make it high standard and have to rely on others decisions and values.
Ugh moral of the story be the 10 both not 1,2 or 3. You are giving HH invaluable information on this build. I am sure they will get everything corrected. ❤. Lots of Love to you all .
They have a carbon fibre saloon roof ? I fear that all of the deck fittings may need to be replaced and every mounting hole oversized filled & redrilled.
I understand new boat issues but Geez!! I feel your pain I see it in your eyes.. Thanks for sharing.. I sure hope they take care of you!! please keep us posted.
Nicki no wonder you had migraines with all that stress going on. Hope all will be ok no your back on board, Welcome Mel & Coop have a great time and hopefully you'll all be happy, take care
i have been studying causes and effects of cortisol on my metabolic health. Wow ! sympathetic nervous system fight, flight and freeze. the key is to calm down before reacting then fully appreciating all that is right. I love you and the splendid videos. Thank you!
I don’t know any more patient, thorough & considerate people than Jason & Nikki! They are eternal optimists, and to see them dealing with many challenges from being stuck during the lockdown, to being without a boat after selling Curiosity and waiting for their new boat and now all these issues! God bless them!
The ability you both have to adapt and absorb the situation is inspiring. Although the view helps, when you said day 37 I would have lost it by then! Fair winds.
That's a bummer about all the work not done right. Always remember to be grateful that you're still alive, and the boat hasn't sunk! We're tied up to a fishing boat shaking out the aches and pains of having weathered a completely unforecast storm with 10'+ waves and 23+kt winds, when 5-10kts and 2.5' seas were forecast and what we were prepared for. Much
PS: be glad they let you KEEP your camera gear and cellphones at Austal Yard. At a government project at a yard in Seattle we worked at they would DRILL OUT the camera on your phones, and absolutely no recording gear of any kind was even allowed past the gate! :-o ;-)
Jason and Nicki are being extremely polite as they would never get the warranty work done. I would expect a better service from HH for the cost of the boat. Absolutely would not go anywhere near HH now after seeing how they didnt have a grown up managing the amount of warranty work required.
It's hard with new things, even here in the states. I'm a heavy equipment mechanic in AZ. Even teaching my apprentice how to do things of good quality is an uphill battle. I blame country music 😂😂😂...... but when a whole new facility. Everyone is new. New boat new problems. Some of the issues like the sink drainage, I foresaw that and I haven't even been on a boat. Engineers don't know much, every mechanic would say that. But mechanics are smart because engineers mess up. Even in heaven, I like to think things brake because I wouldn't know what to do with myself. It's a part of the process. Even from HH or Kenworth or CAT or Ford.
Your experiences demonstrate the complexities and significant financial resources needed to support a cruising lifestyle. I think many people mistakenly expect it would be simpler and less expensive than living on shore.
I believe that might be a Toss-Up? Nikki and Jason did a comparison a long time ago in one of their earliest episodes and found - living on the Boat vs. Land - Boat Living is cheaper than shore living. I don't know if that still holds true when Cruising the 7 Seas!
Wow guys! I'm almost in tears here after watching your video. I've known you guys long enough now to be able to read the frustration that you're going through. I have no reason to be plus or minus about HH or any of the companies. But as an outsider looking in, I think you should be totally reimbursed for the expenses that you've incurred in hotels and all the rest of that because of the warranty work. Maybe they should actually be paying you for testing lol. I'm a sailor. I have nowhere near the experience that you guys do. But I'm actually very happy to see that the main sail problem is being resolved. From a couple of your other videos, I was like oh my! I was trying to figure out how that would work if you were in heavy weather and you had to drop the main sail with the difficulties that I could see. And you had extra crew on board; what if it was just the two of you. I still love you guys and appreciate you. I'm amazed at your patience and fortitude. As others have said, I'm also impressed with your straightforward reports about the truth of the situation. Please continue to be very careful as you shake out any remaining bugs. Hang in there, because as an old friend of mine said many years ago, "this too shall pass". And Nikki, I would be amiss if I didn't say I'm worried about you! Prayers my friend!
Omg I cannot believe how much damage happened during the work let alone the issues that needed to be fixed. I would be devastated to have my new home damaged like that by people who are meant to be fixing it.
I love the way you are so open about the good and the bad. I must admit I’ve adopted your “it will be fine, all will be fine” mantra and it really is true 98% of the time. Attitude is everything!! Hang in there, being “Guinea Pigs” for new technologies isn’t easy. ❤️
I appreciate that you didn't use any Muzak or make any music montages. 100 % content and 0 % Muzak gets an automatic thumbs up every time. The less editing tricks, the better the videos.
I have to give you guys props for your patience in dealing with these issues. I would have gone absolutely nuts over the electrical issue that caused problems with the engines. The possibility of future problems on the engines would have me going off on any company, no matter how much or little money was spent. The damage caused by the yard workers is definitely unacceptable, hopefully HH steps up and does the right thing in fixing the problems. Well done to you two for keeping a professional public face in dealing with this. Look forward to seeing how things are handled going forward. Stay safe out there on the water.
Living an adventurous life comes with "adventures". You can't plan ahead for things but you become experts in adapting. You guys are doing amazing things and we are the lucky ones being able to experience your life from behind a computer screen & keyboard. Thank you.
Probably the best video you guys have done in the last year. Informative, honest, and highlights that even a bran£ new boat has snags and issues that must be fixed. Congratulations too for not compromising you integrity just for catchy content. 👍
As you say, teething problems are to be expected but sad the new factory was unable to handle the repairs correctly. Glad HH brass will live up to the warranty and get it done right. Hope the new crew are good to have onboard. Thanks for a great video.
Not surprised with your issues, a good understanding of materials is paramount when building anything. Carbon fiber is a great material but it’s not fiberglass and this can be easily overlooked by small builders with all the pitfalls to follow! To be a pioneer of sorts always involves risk, but the rewards can be great!
Thanks for all your candid comments from this last warranty experience. My wife and I will be meeting with HH in a few weeks at the Annapolis Boat Show, so you’ve given us a few more questions to ask…
Having owned a company where we needed a warranty and service department l can assure you the way you are approaching this is correct. Patience will get you where you want to go. Your attitude towards this is great.
Some comments. 1. Good that HH changed the header tank etc due to stray current. Keep an eye on the engine bearings, which are usually copper lined. Not normally an issue, but you appeared to have a significant stray current problem. 2. We purchased a 2 drawer Vitrifrigo fridge/freezer 4 years ago (tomorrow is the actual purchase date). It was highly recommended by a very competent marine refrigeration engineer. As a former marine engineer with a fridge endorsement, I was very impressed with the build quality. It continually broke down during the warranty period (and repaired by the same engineer that recommended it). 3 years in the unit totally failed and being away from our home country, we were obliged to use a third party agent that claimed to be an authorised agent (but wasn't). They rebuilt the unit - new controllers throughout, new ventilation fans throughout, change of type of gas (gas that was in use was banned in the country we were in) and several leaks repaired. Vitrifrigo never replied to the dozens of emails I sent them, and the original seller merely referred us back to Vitrifrigo. Great unit and very happy to have it on board, but frustrating that what was an expensive piece of kit failed so often.
I have solved all these problems by not buying a hull # under #200. All new boats have issues. By 200 boats the problems are solved or they are out of business. Your video was very kind to HH.
Hi, you both look totally exhausted, whether it's from all the frustration and waiting and stress or health problems or all of it: I think, having company, having different things to talk about or to do will help to loosen up the depressed mood. I really hope you can enjoy the time! Welcome on board Mel & Coop! 😊
You deal very well with adversity and obviously understand that life is 90 pecent how you take it and 10 pecent how you make it. Wish I could do so well. Thanks for providing good examples.
While sitting here, in my comfy place in FL, i felt actual aggravation on your behalf...! Seriously, my stomach was doing that tightening, aggravation thing, lol. You two have been dealing with high stress for a while, then, migraines, other bugs...jeez! You are two of the most positive and patient youtubers, and i could see the stress in your faces and hear it in your voices. I truly feel for you and i hope your really on the other side of these troubles with new crew aboard and (hopefully) most of the problems fixed. Sending love, hugs, and positive feelings your way! ❤Lauren
You are the bravest couple I have ever seen. From your first RV (which I watched real time) to this venture into the unknown of an all electric boat (in a salt water environment) sailing around the world- WOW! The learning curve has been fascinating to watch THANK YOU 🙂
You guys are so lucky you found each other, Jason seems like such a good guy and Nikki is a charm. Having said that, I have been freaking out just watching this video. Nikki's MRI was very worrying, pictures of your beautiful boat being damaged by clumsy workers was hard to see so I am wishing all goes right for you both.
Oh my… Sooo much going on and still to have health issues on top of all of that…. I’m so sorry. ❤❤ I myself was almost glad you hadn’t posted last Sunday because I was also hospitalized with a blocked common bile duct and finally gallbladder surgery. And, funnily enough, even with all of my pain I couldn’t help but think, “oh no, I’ve missed the Wynns”! So I’m very grateful to be able to spend this Sunday morning ritual with you and wish you all the best. Here’s to being able to set sail and resolve any remaining issues much more easily! 🤞❤️
💕 Wow. What a model of resilience. Hope you’re ok Nikki. Having health issues in addition to the boat stressful situation puts life in perspective. Wish you health. 😘 from 🇨🇦
You were right to expect better, and I understand your frustration. A new boat, like a new house will have minor issues, but it is disappointing that these were not picked up during the tests with HH staff. But there were major problems which should never have happened, the engine for example. I think these issues will warn off potential western purchasers looking for a good deal from using this yard. Hope things improve for you, and that you both stay well.
I can only think of Ben from Nahoa and what he would do in this situation. He is a no BS kind of guy. I feel that HH should take care of all of the delay expenses.
Nikki Jason hi from Alberta, Canada. Always the class couple of the cruising world. You went into this order eyes wide open knowing it was hull number one and what comes with that. Calmly as possible managing your own interests while ensuring HH completes delivery as deficiency free as possible. No bitching, whining etc all business huge kudos to both of you. 🤞the end is in sight.
@@alexisr5199 Well she did say it's been an expensive 40 days. Which leads us to believe they're not covering it...yet. But maybe they will after getting a bill
Ouch for being the 1st at that location but I can only imagine how appreciative H&H is for your due diligence. Bless you both for all this hard work but hope you’re enjoying some fun times on the boat now!
Same state as Ruby Rose boat. A ship is a ship... there's a lot of little details the could only be adressed AFTER building the ship. New boats, lots of checks and adjusts. Despite that, it's a beautiful ship, with a great crew. Thanks to videos like this, we learn much more how and where to search for possible missfits that need to be adressed, new or used boat. Great video.
Hello from Portugal. If I may offer a word of advice... Always buy bottled mineral water. You don't know how the water is treated. This is the first safety precaution you make in a land you don't know. I wish you all the best and stay vigilant, this is certainly not your first trip. We often make mistakes out of overconfidence. Cheers
forget the bottled water, it can just come from the local tap, drink beer, no bad bugs in beer, and boiled drinks, tea or coffee, also drinks like fanta or coco cola, are made with local water, along with ice, so beer is good
You guys are way more understanding than i wd be . Im learning. The rust issues tells me thats inferior stainless steel metal they used rather current issues. I hope im wrong. That shocked me at 2 months old. To fix all that would be a nightmare. I guess you have to stay there till its all fixed? I would make them replace all of it.
Spent 2 years full time in a large diesel motorhome…spent a couple of months living in repair yards. It’s hard to stay positive sometimes. You are doing well!
Just watched your latest video and boy does my heart go out to you guys . Glad HH is standing behind the product and fixing the issues. Word to the wise - be very careful about over propping the engines. If not in alignment with engineered specs , it causes excess load and premature burn out on otherwise healthy diesels that should last thousands of hours. Even if it means the manufacturer needs to reevaluate “marketed” boat speeds vs actual at rated loads, you don’t want to over prop because at 1000 hours your diesel is going to go caputsky - which will cost $$$$. And it will likely happen after the warranty expires. Don’t take it from me, get a good diesel mechanic + the engine manufacturer + HH to verify and commit to extending warranty , before you make changes. Thanks for all the videos and great work you do. Wishing you the best of luck and happy sailing! - Andrew
We are so very sorry that y’all are having to go through this. Yes, some of it would be expected with a new vessel and especially new model. But that doesn’t lessen the frustration. Thanks for sharing the realities. Enjoy your time with your crew.
I would be a bit concerned that the stray current corrosion issue damaged more that what you can see - with so many systems and tanks and plumbing and computers and motors and sensors and wiring on the boat, there may be more latent damage that exists. It may be worth having a 3rd party survey done to document the condition in case you have failures or other issues prematurely. That’s just one of those pervasive systemic problems that can hide, like mold in a house or a flood car… not to be a negative nelly but we are along for the journey, so sharing the concern…
Whoa! Man, it is just like you were assigned an alpha version of the catamaran! In a product release cycle, "alpha" is earlier than the "beta". Considering the number flubs and the depth of the worst of them, it seems reasonable for you to get a big discount. Much more than your expenses. You both are looking great! Very great!
You guys are incredibly kind and understanding. I wouldn’t have cut them so much slack. I hope they’re covering your living expenses every time you have to move off the boat for them to fix things!
As a steady viewer of several years, I find myself angry watching this one. The Wynns are great people, optimistic and thoughtful and kind. I don't like seeing them being mistreated, intentionally or not. I would suggest that HH's reputation is on the line considering this channel has 630K subscribers and this video has already had 187K views in only 13 hours. I would be very upset to have unnecessary damage done to finishes by careless and untrained employees. HH miscalculated, I'd say, in letting these most influential customers set out on a long journey to a factory they acknowledged was not ready for prime time. If I were the owner of HH, I'd be on the next plane to Cebu. The Wynns are being more than patient and diplomatic. I get that, as the boat needs to be made right. On a lighter note, happy to see new "crew" on board. I hope that is a great experience for everyone!
What a great video! You both have provided a great service to yourselves, HH and this community. HH is so lucky to have a "partner" in the process of bringing a new vessel design into production. This community has been able to see your struggles, frustrations and your great "can-do" attitude; it's a great example for all of us to learn from. And you two should be so proud of yourselves. I'll never want to stop taking this journey with you, even if I'll never set foot on your boat. Your story-telling is superb. Hope you both are feeling better.
Since it wasn't brought up , glad to hear that "Jason's dishwasher " didn't have any issues . . . ( lol ) Hope Nikki's health situation is only temporary
Have to say you guys are on point as far as finding the little things and big things wrong with your boat! But if your spending that kind of money on a new boat, you def have to be picky and glad it’s all being addressed but I’m sure it has to be taking a toll on your mental happiness! Good luck and hope everything gets fixed to your liking.
HH should be grateful for your approach to this situation - and express that gratitude by honoring the warranty, plus more. Also, it's great for you that the world gets to see your experience with all of it; keeps companies honest... Or else?
Wow! I feel stressed out with all of these issues on a brand new boat! I will feel better about the company once all of the issues are fixed, including the solar panels. Thank you for sharing the real life that you are leading, not just the sunshine and🎉 rainbows.
Been watching your videos for years now…love em! Aircraft mechanic here… boating and aviation are very similar in how the industry produces low quantity of each types of boats/planes. The 1st 10% of a new model produced always has major teaching issue and they never live up the advertised claims in performance…after 10% produced, things then to be acceptable. The stray current is a prime example of teathing. So, all your issues are to be expected, but the downside is more will likely appear. As long you don’t have any structural integrity issues, things will be fine, albeit annoying to get fixed.
The carbon fibre current issue is that the manufacturer is used to working with fibreglass in carbon fibre construction every hole you drill needs to be oversized and filled then redrilled. This probably needs to be done with everyone of their deck fittings .😊
You guys show incredible resilience and grace when most people would be spitting nails. I think HH got a pretty easy ride from you in this video and hope they repay the debt they owe you for not throwing them to the wolves. There are no rainbows without rain, thanks for keeping it real.
Welcome to the Philippines, where paperwork is their life blood. It's good that HH is sending more experienced people. In the Philippines, the motto is "good enough."
Really appreciate the honesty and candid look at the warranty issues. And you are right, it will all work out. Good on HH making it right and continuing to uphold their quality. Always frustrating to have something take so long, but reality is everything takes so long these days. Cannot wait for the videos to come!
I would sail that boat right back to HH headquarters and not leave until every single problem is fixed period. They clearly used substandard materials and possibly workmanship. Electrical engineering isn't a new concept. How are Haul numbers 1 and 2 holding up? Why on earth did they even send you to a repair center that has never even finished a boat? There. I vented for you. Hang in there Guys!
So glad you have Mel and Coop as crew for a while! Nikki, please take good care of yourself! I hope you & Jason can finally relax and recover! I'll be eagerly awaiting your next video about the repairs & refurbishing of your home. Fair winds! ❤️🙏❤️
Sound like all these "boats of the year" are earning their titles. Sounds like HH, Seawind, Lagoon and Leopard all have major issues with their newer boats. (I say major because if it takes 45+ days warranty work after first splash to fix it is a major problem.)
Extensive warranty work is to be expected if your hull # is below 5 ! That it is carried out in a professional & timely manner and well supervised is what is important !
About getting your mainsail down - we use a "pull down line" which is a piece of bare dyneema stretching from the top car to the third car down, exactly sized to be tight when the luff is tight. Sailing, it just sits there and makes no trouble. When we drop the main we tend to crash it down, but of course there's not much weight pulling the top couple of cars as most of the sail is already down. As soon as the third car hits the stack, the pull down line starts to droop towards the deck, and generally we can then reach it and pull the top car down without having to climb the mast at all. Much easier, especially if it's lumpy.
The boat is built with future technology using old thinking. It sounds like the furthest you should ever plan to sail is about a week away and that Gone with the Wynns will be changed to Gone Back to the factory. The repair work damage to your boat was shocking
Cudos for the positive attitude. Those are not petty issues you're dealing with. My husband builds boats with carbon and says HH should have epoxyed all carbon holes with bolts in them or used titanium bolts . Please be extra careful with your 1:1 , the load can double. Wishing you all the best . We love your channel.
Than you for the update. Well done tight rope between expressing at times, what you'd really like to say while also maintaining a good relationship with HH. The video really captured your frustration but also presented your usual upbeat approach to life that we've come to admire and enjoy. Ok, so that's the Cebu story. NOW, want to hear more about the last 2 months in Davao. What's going on there?
Yes but first they must tell the tales of the new visitors aboard and off so quickly it seemed and the long hard “trip” down to Davao!😮😮 inquiring minds you know…😊😊
Stress as you age is a killer. I know. Also all this new tech above and below you needs to be considered for your health. More time needs to be spent in a hammock under a tree on a beach, many many times in atolls, eating lobsters you caught….also a kitty may help or not.😊😊 on Maui they allow dogs to be loaned out for beach walks. 😊😊 Parlay has two dogs that will need many pets on head and walks near Papua New Guinea for next few months..❤❤😊😊
I just don't understand why your Stainless steel fittings are rusting. I was involved in making Stainless steel fittings for a yachts and I only used 316L stainless and never had a problem. God bless you guys.
You two are the most positive, sweetest people on the face of the earth as you deal with all this frustration. My husband and I purchased a performance cat and had teething problems for almost a year. Our problems were not as serious as what you guys have had to deal with, but still frustrating. The unwavering commitment from builder is a must. Although we were not happy about any issues, we loooved our builder. Now, almost 2 years later, we are super happy. Stay strong. This shall pass and on to happier times.
Gosh I’m so sorry you guys have been thru it. I would expect nothing less from you both other than the typical grace you’ve always shown but I have to believe this has been heartbreaking for you. It was for me just seeing the damage to your new beautiful home. I hope HH makes it right. You deserve for your boat to be perfect. Surely they paid for your lodging while your boat was out of the water for repairs? I’ve tempered my comments for the moment. Because I want to believe everything will get sorted. But I’m worried, I have to admit. I’ve been thru the boat warranty process and it’s no fun. Hopefully this will all be a distant memory soon. Sending positive vibes🌺
![Sailing the Edge of a Tropical Depression [Day 5 at Sea]](http://i.ytimg.com/vi/35arpXSBMis/mqdefault.jpg)
![Sailing the Edge of a Tropical Depression [Day 5 at Sea]](/img/tr.png)
Very much appreciate you guys showing things without “YouTubing” it and making it perfect. You’re respectful and understanding of HH and issues but also we see how frustrating it all is. I love Nikki saying it’s gonna be good so many times like she’s trying to speak it into existence and give herself positive affirmations. I love how resilient the Wynn’s are and try to laugh it off. Hope it all works out. Safe travels
"I love Nikki saying it’s gonna be good so many times . . ." Reminds me of the old joke about the IBM salesman who got married . . .
@@allanfifield8256 when he finally gets it? That one?
I agree it's a very respectful and responsible way to handle the issues, don't poop where u eat as the saying goes.... Must be damn painful tho to see ur new boat full of new dings and scrapes, hope it all get rectified soonest.
It had better be good because a lot of people watch these videos who will have money or do have money to buy a catamaran. I know I was looking at HH because of these two. Now i'm starting to get leary.
@@chefevielee you think this is make you leary of HH, look at Ruby Rose problems from Seawind. Seems that Sailing Awen's Outremere has been the highest quality, although who knows if they've shown all the problems on their videos.
It's the "Bathtub Curve" of problems with a new product. There is a relatively short period where lots of breakages / issues occur. Once these are all fixed you get many years of relative trouble-free ownership, then issues start to appear more and more frequently as you reach the 'foot' of the bathtub... Jason & Nikki, you are handling this extremely stressful period in a very dignified way. God bless you both and we wish you good health and fair winds! Chris 👍
You attitude for the frustration you have is much better than 99% of the people would have, so I have to give you huge props for that.
The look on her face during the first few seconds told me all I needed to know
Well at this point it's not going to get their service done. Any quicker to cop? An attitude. In the end should HH not keep their word and not deliver what they promised. They have a means of dealing with a situation.
I hope that they get everything done that's supposed to be done.
their "attitude" is likely stipulated in the contracts they signed to get a discounted boat ;)
Knowing these two and the fact that this is 3rd of this model…they knew what they were in for😉
Jason and Nikki are very patient, infinite optimism. I crewed the first voyages of a brand new boat. Really well made, endless problems, little support. All the promises of 'first port we'll send a team to take care of any problems...' Nope. (Would I work with that company or those people? Sure. They're good people, it's a great boat, but it's a boat. Very complex. I think a future interaction, with all the experience I've gained, would be more 'rigorous,' but good. When I flew in I had 80 pounds of boat parts, spare pumps, dinghy lock, impellers, etc... I also brought a lot of things I thought might be useful. I should've brought more. If I did it again? Instead of flying with 150 lbs of luggage, It would be 250 lbs. Shipping it would've taken longer, cost a lot of custom duties.)
On the port side some of the stanchions and the rub rail were leaking. This at minimum should've been immediately addressed. They should have caught it at the factory. 15 minutes with a power washer or hose would've revealed a problem. We couldn't figure out the leak because there were so many of them.
After about 6000 nMiles of sailing the owner said because of all the rough seas we'd been through, things breaking, he thought the boat had dropped in value about $50k. Seemed reasonable. By the time I left the boat and the owners took it to a boat yard, we'd sailed 7500 miles. Just chaffing issues were huge. I've seen many day sailers on RUclips and even my own boat, things that I know within a week at sea would chaff through. Yet these boats can sail for years without any chaffing at all. It's the difference between dropping a drill bit on a piece of wood a hundred times and sticking it in a chuck and turning on the drill.
Later when we met up again, another 1500 nM, they told me about all the fixes and upgrades. I reminded him what he'd said and said I wouldn't hesitate paying $100k more for their boat than a brand new one.
New boat problems. Going to make anyone nuts. So Nikki and Jason, very patient. The bottom line of the boat I sailed on is that it's build quality was top notch. It was a catamaran, so I was thinking about 'Lagoon problems.' I made notes of dozens of places on the boat that if it moved I would be able to later see if they were moving and if it returned to the original positions. I thought I spotted one in the main doors. Nope. A shirt hanging up to dry got caught in the door on the starboard side making the port side latch a bit out. So it wouldn't take much. But it was solid. It's a terrific boat, with new boat problems. If you don't know the difference between things that can be fixed, but the company....., and the basic structural integrity of structure, mast, standing rigging, engines, etc.. new boat problems could make you lose your mind and give up sailing. (But never buy a new RV in the U.S.... )
Me? My dream used to be buying a cat like an HH, now it's buying a used cat like the HH owned be intelligent diligent owners. If the boat market really made sense a year or two old 'fixed' boat should be worth more than brand new ones.
This is "The old man in a nursing home in Ohio "and you bring so much happiness to my day letting me see you live your lives through your eyes. Thank you both so much and stay safe and know there's an old guy that loves you both ❤️!
😘😘😘😘❤
Appreciate you keeping it real! The fact that HH didn’t have a responsible individual at the haul out for probably their most visible build tells you everything you need to know
HH made their profit, they’ve sold the boat.
The fact that HH stepped in to add seasoned staff and that they have committed to making everything right tells you everything you need to know. Not every fix goes according to plan but making sure that reasonable customers are satisfied and that you stand by your product speaks volumes. I have worked field service for years. Wrong parts and accidental damage are inevitable. Fixing your mistakes and getting help when you are in over your head is expected. This may have been a learning opportunity for a junior or less trained staff.
@@timothydomer3740 a 3 yr old account
Hello friendly bot
@@timothydomer3740 we are on the same page except the manufacturer knew of serious issues and let that junior staff fail. As a business owner, you do everything in your power to make sure things this visual go correct. That $5k it cost to send a project manager would have cost a lot less than this bad marketing.
@@fireboltjdyeah, they definitely dropped the ball on that one
You are two very respectful costumers for HH Catamarans and you may expected this or got the boat on discount for prototype testing. On the first video I did expect you are one of the first catamarans of this type and now you said it is number three.
The initial quality of a prototype does not say anything about the quality of a series product or the lifetime of this product (boat). It looks like very common problem with an over motivated sales time pushing the time to market too hard. Happy prototype testing!
If you do not have a infrared heat camera consider buying one, because it might help you finding maybe dangerous heat short circuits in the solar panel.
Broken solar panels can get on fire if parallel connected panels aren't fused against each other.
Man......this company is so lucky to have u guys doing there R and D fine tuning. I'm impressed.
Yeah, my thoughts exactly. How much are they paying you for literally taking the full time job of figuring out THEIR boat design.
They should have used S glass because E glass and carbon need to be isolated from the hardware or the electrolysis corrodes the metal. S glass blocks electricity .
Being the Guniea Pigs of this new prototype craft really helps the manufacturer HH and all of us subscribers make decisions for future boat purchases. It also helps boat material suppliers understand how their products will be used and installed. Yes it's frustrating but this is awesome content and it's very noble of you to be the "Testers" so the rest of us don't have to endure what you are experiencing.
I think the first decision/change HH needs to make is to have a project manager on site to oversee this first round of warranty work. Worst possible publicity for them.
Does anyone think Bering would leave The Nauti-Peeps on their own with this ?
Is this normal in the sailing world, for boat manufacturers to get customers to be beta testers?
@@fallinginthed33p Not acceptable at all....that sucks.
@@davidvasta that depends on pricing...... if you get a 200k discount on a 500k boat, wouldnt you want to be a beta tester? :P
I just have to say, God bless you guys for all your trials and troubles. I hope HH pays for all your stay and gets things fixed right. And also, I know behind the scenes you must have tears, frustration and some righteous anger, but in all you two have shown much more grace than I would have. You don’t sugar coat your boat life and that’s why I totally appreciate the work you do and your transparency. You two are amazing! Praying for better seas ahead.
As someone who has started talking to HH about a 44, I appreciate this video very much. It is a very large investment and I'll be watching their response and progress. Thank you.
RUN!
I am reminded of a line from a Monty Python movie: RUN AWAY, RUN AWAY!
Run forest run ……
Dont delay run.
Dont by from where barefoot Drs got theres from.
I couldn't deal with them.
Any neg thoughts RUN
@@mmhef save yourself the money and headache
Your trials and tribulations and careful documentation both written and visual are benefiting every future HH owner. Thanks for all you do!!
Your Cat might be one of the first, but it's one of many that HH have built. Your tolerance and patience is amazing, much, much more than I would have been able to summon in such circumstances. Have watched several HH company videos, all of the management praising their own standards. All those "1000s of parts" you mentioned are nothing new, just in a reletively new hull/s. HH can be grateful it's you and not me. I would have expected a 100% buy-back. Respect for you two. Hope you're both now well again.
"100% buy-back" You might have expected that, but it would take a very expensive legal firm.
Well guys, it would seem like you two have the intestinal fortitude for long distance cruising.
No doubt having a popular video blog helps motivate HH Catamarans to expedite their warranty repairs.
Yeah, they could destroy them with one video.
@@HoosierPete69. I think Nikki and Jason would drop us a clue if they needed to, but they seem keen to support the HH company in their efforts to become the makers of the must-have catamaran; so - IF i were in the market to buy an off-the-shelf live-aboard ocean cruising cat - I would not be put off by what they have shown us; rather, it's what I would go for. Maybe I'm gullible.
Imnagine spending 1.4 million and then this shit
Which makes one wonder what the experience is like for those buyers who don't have video blogs.
@@rogerstone3068 " I think Nikki and Jason would drop us a clue if they needed to"
They are contracted not to.
Holding folks accountable in a respectful and professional manner, from you and the company, is really educational. Appreciate yall sharing your experiences.
What did you learn from it?
@@Steve-qn8gn Here's a few:
- no matter how much you research and prepare, things will go wrong
- make sure the company you buy from is reputable
- always have a warranty
- be adaptable especially when things you want to control is not a reality
- be realistic with my own expectations.
Here's a few more:
- its more than ok to be frustrated at the circumstances but I don't need to take it out on people
- when things get frustrating, go to a hotel (or another place that's comfortable) to collect my thoughts and chill out
- medical care is important and I need to make sure I have insurance or cash when I travel
- just because they're smiling does not mean they aren't hurting
- you can't leave things to chance and blind hope that things will work out
@@Steve-qn8gn A few more:
- a good attitude means more than just looking things from rose colored lenses but also with a pragmatic and practical approach
- When things don't work out as you hope, there will always be folks you can spend time with and enjoy their company
Hope my replies helped to answer your question.
@@Steve-qn8gn They may be cliches to you but you asked what I learned.
I am not under any obligations to buy a catamaran that they chose. I'm not here to defend a personal choice they made nor am I required to investigate their claims in sharing their experiences. I watch for entertainment reasons.
I appreciate you asking what I learned. I do want to state, no further need to debate or question this video as this is not the forum for such conversation.
I think Keith And Renee on Zatara Had it correct when they where looking New......And Said Nah we just keep what we have and Improve on the Model we have. HH May be the Bees Knees but at the End of the Day the KISS principle seems to win Out. More Concerned on Nikkis Health concerns !!! Dont mess around with that seek the Best Care. Following Along Guys !! And THERE IS NO EXCUSE FOR SCRATCHES AND DINGS AND DAMAGE ON THAT BOAT !!!! HH IS RESPONSIBLE FOR THE WORKERS THEY PUT ON YOUR BOAT.
I sold my boat 11 years ago because of reaching 70 and unable to stop growing older and weaker and have lived vicariously through yours and others channels since. I’ve questioned my selling decision many times since then but watching you guys today has reassured me that it was the right thing to do. Man, I was so worn out by your experience that I’m gonna have to take a nap. When stuff like you are going through happened to me I didn’t even want to talk about it with my wife but you even add the hard work and frustration of taping and editing all of it. WOW, you are the strongest most hard working and optimistic couple on the water in my opinion. Stay strong and beautiful in your journey, and know that some far off day you’ll probably look back at these videos and wonder how you ever did it. Love from us!
Great comment Gary. Hope you enjoy all of your journeys ahead. At 52 I’m thinking the clock is ticking to fulfill my sailing dreams before it’s too late ⛵️
This video really explains what I’ve been watching over the last few months. I could see your reaction and it was not aligned to the delight I expected. I really hope you get the quality that you paid for.
You all are too kind. The crew doing the warranty work have a punch list. It's not that they forgot, they just didn't do it. Yes, they knew they would have to come back to finish so they went home
Love you guys been following you for years but I think you know this boat is lemon. You can see it in your faces, that you’re hoping for the best but knowing the worst is yet to come! 2 months at sea and the rust on this boat was overwhelming, you have more going wrong than right.
That rust is totally unacceptable on a brand new boat. Every rusted fitting should be replaced not polished off. Better yet, HH buy the boat back and pay them a big settlement for all of their time lost and inconvenience.
I guess the fittings are 304 Stainless instead of 316, to cut corners and costs.
If you restore a solid old boat yourself you can make it high standard and have to rely on others decisions and values.
Really surprised about the careless damage. I hope HH comes through and corrects all issues and repairs all the damage. good luck!!
We were too!!
Ugh moral of the story be the 10 both not 1,2 or 3. You are giving HH invaluable information on this build. I am sure they will get everything corrected. ❤. Lots of Love to you all .
They have a carbon fibre saloon roof ? I fear that all of the deck fittings may need to be replaced and every mounting hole oversized filled & redrilled.
I understand new boat issues but Geez!! I feel your pain I see it in your eyes.. Thanks for sharing.. I sure hope they take care of you!! please keep us posted.
Nicki no wonder you had migraines with all that stress going on. Hope all will be ok no your back on board, Welcome Mel & Coop have a great time and hopefully you'll all be happy, take care
i have been studying causes and effects of cortisol on my metabolic health. Wow ! sympathetic nervous system fight, flight and freeze. the key is to calm down before reacting then fully appreciating all that is right. I love you and the splendid videos. Thank you!
I don’t know any more patient, thorough & considerate people than Jason & Nikki! They are eternal optimists, and to see them dealing with many challenges from being stuck during the lockdown, to being without a boat after selling Curiosity and waiting for their new boat and now all these issues! God bless them!
The ability you both have to adapt and absorb the situation is inspiring. Although the view helps, when you said day 37 I would have lost it by then! Fair winds.
I have now crossed H and H off my list now.
Definitely agree. I like the design, but Leopard catamaran sailboats are top of the line.
That's a bummer about all the work not done right. Always remember to be grateful that you're still alive, and the boat hasn't sunk! We're tied up to a fishing boat shaking out the aches and pains of having weathered a completely unforecast storm with 10'+ waves and 23+kt winds, when 5-10kts and 2.5' seas were forecast and what we were prepared for. Much
PS: be glad they let you KEEP your camera gear and cellphones at Austal Yard. At a government project at a yard in Seattle we worked at they would DRILL OUT the camera on your phones, and absolutely no recording gear of any kind was even allowed past the gate! :-o ;-)
Jason and Nicki are being extremely polite as they would never get the warranty work done. I would expect a better service from HH for the cost of the boat. Absolutely would not go anywhere near HH now after seeing how they didnt have a grown up managing the amount of warranty work required.
It's hard with new things, even here in the states. I'm a heavy equipment mechanic in AZ. Even teaching my apprentice how to do things of good quality is an uphill battle. I blame country music 😂😂😂...... but when a whole new facility. Everyone is new. New boat new problems. Some of the issues like the sink drainage, I foresaw that and I haven't even been on a boat. Engineers don't know much, every mechanic would say that. But mechanics are smart because engineers mess up. Even in heaven, I like to think things brake because I wouldn't know what to do with myself. It's a part of the process. Even from HH or Kenworth or CAT or Ford.
@alexanderleske3429 correct, but it's not what break's, it's how the company resolve it that matters, particularly when releasing a new boat.
@@LRSTFJ Yeah maybe but if you're running Lithium battery banks and all the associated gear you would want to get it right first time imo.
Your experiences demonstrate the complexities and significant financial resources needed to support a cruising lifestyle. I think many people mistakenly expect it would be simpler and less expensive than living on shore.
I believe that might be a Toss-Up? Nikki and Jason did a comparison a long time ago in one of their earliest episodes and found - living on the Boat vs. Land - Boat Living is cheaper than shore living. I don't know if that still holds true when Cruising the 7 Seas!
Wow guys! I'm almost in tears here after watching your video. I've known you guys long enough now to be able to read the frustration that you're going through. I have no reason to be plus or minus about HH or any of the companies. But as an outsider looking in, I think you should be totally reimbursed for the expenses that you've incurred in hotels and all the rest of that because of the warranty work. Maybe they should actually be paying you for testing lol. I'm a sailor. I have nowhere near the experience that you guys do. But I'm actually very happy to see that the main sail problem is being resolved. From a couple of your other videos, I was like oh my! I was trying to figure out how that would work if you were in heavy weather and you had to drop the main sail with the difficulties that I could see. And you had extra crew on board; what if it was just the two of you. I still love you guys and appreciate you. I'm amazed at your patience and fortitude. As others have said, I'm also impressed with your straightforward reports about the truth of the situation. Please continue to be very careful as you shake out any remaining bugs. Hang in there, because as an old friend of mine said many years ago, "this too shall pass". And Nikki, I would be amiss if I didn't say I'm worried about you! Prayers my friend!
Oh my goodness, you two are very understanding. I would have blown a gasket long time ago.
38 days!!! God bless you guys. Plus the health issues. Thanks for your honesty and ability to not lash out amidst the frustration.
Omg I cannot believe how much damage happened during the work let alone the issues that needed to be fixed. I would be devastated to have my new home damaged like that by people who are meant to be fixing it.
I love the way you are so open about the good and the bad. I must admit I’ve adopted your “it will be fine, all will be fine” mantra and it really is true 98% of the time. Attitude is everything!! Hang in there, being “Guinea Pigs” for new technologies isn’t easy. ❤️
I appreciate that you didn't use any Muzak or make any music montages. 100 % content and 0 % Muzak gets an automatic thumbs up every time. The less editing tricks, the better the videos.
🙌
I have to give you guys props for your patience in dealing with these issues. I would have gone absolutely nuts over the electrical issue that caused problems with the engines. The possibility of future problems on the engines would have me going off on any company, no matter how much or little money was spent. The damage caused by the yard workers is definitely unacceptable, hopefully HH steps up and does the right thing in fixing the problems. Well done to you two for keeping a professional public face in dealing with this. Look forward to seeing how things are handled going forward. Stay safe out there on the water.
Living an adventurous life comes with "adventures". You can't plan ahead for things but you become experts in adapting. You guys are doing amazing things and we are the lucky ones being able to experience your life from behind a computer screen & keyboard. Thank you.
Probably the best video you guys have done in the last year. Informative, honest, and highlights that even a bran£ new boat has snags and issues that must be fixed. Congratulations too for not compromising you integrity just for catchy content. 👍
As you say, teething problems are to be expected but sad the new factory was unable to handle the repairs correctly. Glad HH brass will live up to the warranty and get it done right. Hope the new crew are good to have onboard. Thanks for a great video.
Although your frustration loooks/sounds palpable, so is your grace under fire. Nicely done.
Not surprised with your issues, a good understanding of materials is paramount when building anything. Carbon fiber is a great material but it’s not fiberglass and this can be easily overlooked by small builders with all the pitfalls to follow!
To be a pioneer of sorts always involves risk, but the rewards can be great!
Thanks for all your candid comments from this last warranty experience. My wife and I will be meeting with HH in a few weeks at the Annapolis Boat Show, so you’ve given us a few more questions to ask…
eeek, id be running away
You two are so educated, intelligent and such a good team. I can't imagine being able to do a fraction of what you do.
Having owned a company where we needed a warranty and service department l can assure you the way you are approaching this is correct. Patience will get you where you want to go. Your attitude towards this is great.
Some comments. 1. Good that HH changed the header tank etc due to stray current. Keep an eye on the engine bearings, which are usually copper lined. Not normally an issue, but you appeared to have a significant stray current problem. 2. We purchased a 2 drawer Vitrifrigo fridge/freezer 4 years ago (tomorrow is the actual purchase date). It was highly recommended by a very competent marine refrigeration engineer. As a former marine engineer with a fridge endorsement, I was very impressed with the build quality. It continually broke down during the warranty period (and repaired by the same engineer that recommended it). 3 years in the unit totally failed and being away from our home country, we were obliged to use a third party agent that claimed to be an authorised agent (but wasn't). They rebuilt the unit - new controllers throughout, new ventilation fans throughout, change of type of gas (gas that was in use was banned in the country we were in) and several leaks repaired. Vitrifrigo never replied to the dozens of emails I sent them, and the original seller merely referred us back to Vitrifrigo. Great unit and very happy to have it on board, but frustrating that what was an expensive piece of kit failed so often.
I have solved all these problems by not buying a hull # under #200. All new boats have issues. By 200 boats the problems are solved or they are out of business. Your video was very kind to HH.
Not so have a look at a channel Travel Sketch ! Their hull probably should have never been mated to the deck!
There’s nothing about that boat that instills confidence.
Hi,
you both look totally exhausted, whether it's from all the frustration and waiting and stress or health problems or all of it: I think, having company, having different things to talk about or to do will help to loosen up the depressed mood.
I really hope you can enjoy the time!
Welcome on board Mel & Coop! 😊
You deal very well with adversity and obviously understand that life is 90 pecent how you take it and 10 pecent how you make it. Wish I could do so well. Thanks for providing good examples.
While sitting here, in my comfy place in FL, i felt actual aggravation on your behalf...! Seriously, my stomach was doing that tightening, aggravation thing, lol. You two have been dealing with high stress for a while, then, migraines, other bugs...jeez! You are two of the most positive and patient youtubers, and i could see the stress in your faces and hear it in your voices. I truly feel for you and i hope your really on the other side of these troubles with new crew aboard and (hopefully) most of the problems fixed. Sending love, hugs, and positive feelings your way! ❤Lauren
You guys are the most resilient couple on Utube! Hope you're feeling better Nikki!
You are the bravest couple I have ever seen. From your first RV (which I watched real time) to this venture into the unknown of an all electric boat (in a salt water environment) sailing around the world- WOW! The learning curve has been fascinating to watch THANK YOU 🙂
You guys are so lucky you found each other, Jason seems like such a good guy and Nikki is a charm. Having said that, I have been freaking out just watching this video. Nikki's MRI was very worrying, pictures of your beautiful boat being damaged by clumsy workers was hard to see so I am wishing all goes right for you both.
Thanks for being honest about your boat issues! I am sure you will get it all worked out. Thanks for taking me along again!😊😊
Oh my… Sooo much going on and still to have health issues on top of all of that…. I’m so sorry. ❤❤ I myself was almost glad you hadn’t posted last Sunday because I was also hospitalized with a blocked common bile duct and finally gallbladder surgery. And, funnily enough, even with all of my pain I couldn’t help but think, “oh no, I’ve missed the Wynns”! So I’m very grateful to be able to spend this Sunday morning ritual with you and wish you all the best. Here’s to being able to set sail and resolve any remaining issues much more easily! 🤞❤️
💕 Wow. What a model of resilience. Hope you’re ok Nikki. Having health issues in addition to the boat stressful situation puts life in perspective. Wish you health. 😘 from 🇨🇦
You were right to expect better, and I understand your frustration. A new boat, like a new house will have minor issues, but it is disappointing that these were not picked up during the tests with HH staff. But there were major problems which should never have happened, the engine for example. I think these issues will warn off potential western purchasers looking for a good deal from using this yard. Hope things improve for you, and that you both stay well.
I can only think of Ben from Nahoa and what he would do in this situation. He is a no BS kind of guy. I feel that HH should take care of all of the delay expenses.
Nikki Jason hi from Alberta, Canada. Always the class couple of the cruising world. You went into this order eyes wide open knowing it was hull number one and what comes with that. Calmly as possible managing your own interests while ensuring HH completes delivery as deficiency free as possible. No bitching, whining etc all business huge kudos to both of you. 🤞the end is in sight.
I doubt it is "in sight"......
HH should pay for some of your land costs….especially those incurred by the delays caused by the new factory!
I am assuming they are being put up by HH.
@@alexisr5199 Well she did say it's been an expensive 40 days. Which leads us to believe they're not covering it...yet. But maybe they will after getting a bill
@@mrmotofy You need to be realistic. Warranties cover fixing the product you're having problems with not taking care of your life while it happens.
@@ruk2023-- And their failures are the direct cause of the costs. When my car has a recall...guess who pays for the rental...the dealership
@@ruk2023--in some countries law forces them to do so
This is why I watch your channel…. It keeps me from buying a boat!
Ouch for being the 1st at that location but I can only imagine how appreciative H&H is for your due diligence. Bless you both for all this hard work but hope you’re enjoying some fun times on the boat now!
Same state as Ruby Rose boat.
A ship is a ship... there's a lot of little details the could only be adressed AFTER building the ship.
New boats, lots of checks and adjusts.
Despite that, it's a beautiful ship, with a great crew.
Thanks to videos like this, we learn much more how and where to search for possible missfits that need to be adressed, new or used boat.
Great video.
Hello from Portugal. If I may offer a word of advice... Always buy bottled mineral water. You don't know how the water is treated. This is the first safety precaution you make in a land you don't know. I wish you all the best and stay vigilant, this is certainly not your first trip. We often make mistakes out of overconfidence. Cheers
forget the bottled water, it can just come from the local tap, drink beer, no bad bugs in beer, and boiled drinks, tea or coffee, also drinks like fanta or coco cola, are made with local water, along with ice, so beer is good
Love this channel. So real, boat life for real, with all it's ups and downs. Love it!
Hang in there!! It is always a process owning any new technology! But everything you do and report helps future Sailors!!!
Non sailor here. Your comment is spot on. Two words I can associate your comment with. " Boeing Starliner"
You guys are way more understanding than i wd be . Im learning. The rust issues tells me thats inferior stainless steel metal they used rather current issues. I hope im wrong. That shocked me at 2 months old. To fix all that would be a nightmare. I guess you have to stay there till its all fixed? I would make them replace all of it.
Love your attitude, I don't think I could be so calm about your issues
Spent 2 years full time in a large diesel motorhome…spent a couple of months living in repair yards. It’s hard to stay positive sometimes. You are doing well!
Your patience is remarkable!
Just watched your latest video and boy does my heart go out to you guys . Glad HH is standing behind the product and fixing the issues. Word to the wise - be very careful about over propping the engines. If not in alignment with engineered specs , it causes excess load and premature burn out on otherwise healthy diesels that should last thousands of hours. Even if it means the manufacturer needs to reevaluate “marketed” boat speeds vs actual at rated loads, you don’t want to over prop because at 1000 hours your diesel is going to go caputsky - which will cost $$$$. And it will likely happen after the warranty expires. Don’t take it from me, get a good diesel mechanic + the engine manufacturer + HH to verify and commit to extending warranty , before you make changes.
Thanks for all the videos and great work you do. Wishing you the best of luck and happy sailing!
- Andrew
We are so very sorry that y’all are having to go through this. Yes, some of it would be expected with a new vessel and especially new model. But that doesn’t lessen the frustration. Thanks for sharing the realities. Enjoy your time with your crew.
I would be a bit concerned that the stray current corrosion issue damaged more that what you can see - with so many systems and tanks and plumbing and computers and motors and sensors and wiring on the boat, there may be more latent damage that exists. It may be worth having a 3rd party survey done to document the condition in case you have failures or other issues prematurely. That’s just one of those pervasive systemic problems that can hide, like mold in a house or a flood car… not to be a negative nelly but we are along for the journey, so sharing the concern…
At least an unscrewing/bolting of some of the badly affected deck hardware to inspect them.😊
Whoa! Man, it is just like you were assigned an alpha version of the catamaran! In a product release cycle, "alpha" is earlier than the "beta". Considering the number flubs and the depth of the worst of them, it seems reasonable for you to get a big discount. Much more than your expenses.
You both are looking great! Very great!
You guys are incredibly kind and understanding. I wouldn’t have cut them so much slack. I hope they’re covering your living expenses every time you have to move off the boat for them to fix things!
As a steady viewer of several years, I find myself angry watching this one. The Wynns are great people, optimistic and thoughtful and kind. I don't like seeing them being mistreated, intentionally or not. I would suggest that HH's reputation is on the line considering this channel has 630K subscribers and this video has already had 187K views in only 13 hours. I would be very upset to have unnecessary damage done to finishes by careless and untrained employees. HH miscalculated, I'd say, in letting these most influential customers set out on a long journey to a factory they acknowledged was not ready for prime time. If I were the owner of HH, I'd be on the next plane to Cebu. The Wynns are being more than patient and diplomatic. I get that, as the boat needs to be made right. On a lighter note, happy to see new "crew" on board. I hope that is a great experience for everyone!
What a great video! You both have provided a great service to yourselves, HH and this community. HH is so lucky to have a "partner" in the process of bringing a new vessel design into production. This community has been able to see your struggles, frustrations and your great "can-do" attitude; it's a great example for all of us to learn from. And you two should be so proud of yourselves. I'll never want to stop taking this journey with you, even if I'll never set foot on your boat. Your story-telling is superb. Hope you both are feeling better.
Since it wasn't brought up , glad to hear that "Jason's dishwasher " didn't have any issues . . . ( lol )
Hope Nikki's health situation is only temporary
Have to say you guys are on point as far as finding the little things and big things wrong with your boat! But if your spending that kind of money on a new boat, you def have to be picky and glad it’s all being addressed but I’m sure it has to be taking a toll on your mental happiness! Good luck and hope everything gets fixed to your liking.
The fist production is often for "Friendly Customers". HH hit the jackpot with you guys!
HH should be grateful for your approach to this situation - and express that gratitude by honoring the warranty, plus more. Also, it's great for you that the world gets to see your experience with all of it; keeps companies honest... Or else?
Wow! I feel stressed out with all of these issues on a brand new boat! I will feel better about the company once all of the issues are fixed, including the solar panels. Thank you for sharing the real life that you are leading, not just the sunshine and🎉 rainbows.
There is so much behind what you are not saying. you are patient, forgiving souls. Fair winds......
We all really appreciate your transparency!
Been watching your videos for years now…love em! Aircraft mechanic here… boating and aviation are very similar in how the industry produces low quantity of each types of boats/planes. The 1st 10% of a new model produced always has major teaching issue and they never live up the advertised claims in performance…after 10% produced, things then to be acceptable. The stray current is a prime example of teathing. So, all your issues are to be expected, but the downside is more will likely appear. As long you don’t have any structural integrity issues, things will be fine, albeit annoying to get fixed.
The carbon fibre current issue is that the manufacturer is used to working with fibreglass in carbon fibre construction every hole you drill needs to be oversized and filled then redrilled. This probably needs to be done with everyone of their deck fittings .😊
You guys show incredible resilience and grace when most people would be spitting nails. I think HH got a pretty easy ride from you in this video and hope they repay the debt they owe you for not throwing them to the wolves. There are no rainbows without rain, thanks for keeping it real.
Welcome to the Philippines, where paperwork is their life blood. It's good that HH is sending more experienced people. In the Philippines, the motto is "good enough."
It was those same experienced people who built the SS Harbor Freight.
Really appreciate the honesty and candid look at the warranty issues. And you are right, it will all work out. Good on HH making it right and continuing to uphold their quality. Always frustrating to have something take so long, but reality is everything takes so long these days. Cannot wait for the videos to come!
I would sail that boat right back to HH headquarters and not leave until every single problem is fixed period. They clearly used substandard materials and possibly workmanship. Electrical engineering isn't a new concept. How are Haul numbers 1 and 2 holding up? Why on earth did they even send you to a repair center that has never even finished a boat? There. I vented for you. Hang in there Guys!
So glad you have Mel and Coop as crew for a while! Nikki, please take good care of yourself! I hope you & Jason can finally relax and recover! I'll be eagerly awaiting your next video about the repairs & refurbishing of your home. Fair winds! ❤️🙏❤️
Sound like all these "boats of the year" are earning their titles. Sounds like HH, Seawind, Lagoon and Leopard all have major issues with their newer boats. (I say major because if it takes 45+ days warranty work after first splash to fix it is a major problem.)
Boats of the Year are always determined by how much the shipyard spends on advertising in the yachting mags.
@@LouisBackover yeah a lot of the time they don't even "sail" the boats.
Extensive warranty work is to be expected if your hull # is below 5 ! That it is carried out in a professional & timely manner and well supervised is what is important !
About getting your mainsail down - we use a "pull down line" which is a piece of bare dyneema stretching from the top car to the third car down, exactly sized to be tight when the luff is tight. Sailing, it just sits there and makes no trouble. When we drop the main we tend to crash it down, but of course there's not much weight pulling the top couple of cars as most of the sail is already down. As soon as the third car hits the stack, the pull down line starts to droop towards the deck, and generally we can then reach it and pull the top car down without having to climb the mast at all. Much easier, especially if it's lumpy.
The boat is built with future technology using old thinking. It sounds like the furthest you should ever plan to sail is about a week away and that Gone with the Wynns will be changed to Gone Back to the factory. The repair work damage to your boat was shocking
Cudos for the positive attitude. Those are not petty issues you're dealing with. My husband builds boats with carbon and says HH should have epoxyed all carbon holes with bolts in them or used titanium bolts . Please be extra careful with your 1:1 , the load can double. Wishing you all the best . We love your channel.
Than you for the update. Well done tight rope between expressing at times, what you'd really like to say while also maintaining a good relationship with HH. The video really captured your frustration but also presented your usual upbeat approach to life that we've come to admire and enjoy. Ok, so that's the Cebu story. NOW, want to hear more about the last 2 months in Davao. What's going on there?
Yes but first they must tell the tales of the new visitors aboard and off so quickly it seemed and the long hard “trip” down to Davao!😮😮 inquiring minds you know…😊😊
Stress as you age is a killer. I know. Also all this new tech above and below you needs to be considered for your health. More time needs to be spent in a hammock under a tree on a beach, many many times in atolls, eating lobsters you caught….also a kitty may help or not.😊😊 on Maui they allow dogs to be loaned out for beach walks. 😊😊 Parlay has two dogs that will need many pets on head and walks near Papua New Guinea for next few months..❤❤😊😊
You are both so positive! I am working on my positive thinking. You both lift me up!
My wife and I are glad to be following your channel!
I just don't understand why your Stainless steel fittings are rusting. I was involved in making Stainless steel fittings for a yachts and I only used 316L stainless and never had a problem. God bless you guys.
You two are the most positive, sweetest people on the face of the earth as you deal with all this frustration. My husband and I purchased a performance cat and had teething problems for almost a year. Our problems were not as serious as what you guys have had to deal with, but still frustrating. The unwavering commitment from builder is a must. Although we were not happy about any issues, we loooved our builder. Now, almost 2 years later, we are super happy. Stay strong. This shall pass and on to happier times.
Amazing that you can stay so positive.
Gosh I’m so sorry you guys have been thru it. I would expect nothing less from you both other than the typical grace you’ve always shown but I have to believe this has been heartbreaking for you. It was for me just seeing the damage to your new beautiful home. I hope HH makes it right. You deserve for your boat to be perfect.
Surely they paid for your lodging while your boat was out of the water for repairs?
I’ve tempered my comments for the moment. Because I want to believe everything will get sorted. But I’m worried, I have to admit.
I’ve been thru the boat warranty process and it’s no fun. Hopefully this will all be a distant memory soon.
Sending positive vibes🌺
This video just takes my breath away and not in a positive manner. I feel for you both. You deserve better; much better.