Good to hear regarding short time. I just had my ad send my 3 months old white Mark XX a couple of days ago for running 30-40 second late pr day. Can’t wait to get it in return. Thanks for sharing 👌
This is great information. Thank you for sharing. The Mark series is high on my list and customer service will greatly determine my next purchase. I also find the boutiques are quite nice as well. Enjoy
My MK XX was running 12 spd fast. Not terrible but below par. Went to local service centre in the UK came back the same. Went back to Switzerland, came back as the most accurate watch I have ever seen + 1/2 spd. Shame it had to go back but now can’t take it off and nudged the rest to the watch box. My first IWC and I’m sold on their customer service and their beauty ❤
the official service centres actually do all the work they claim they will do. I know some people have told me that local service centres will sometimes not even actually service the watch if they think nothing is wrong with it but still charge you.
I sent my Le petite prince for service. It took a few times before it was completed correctly. I’d check the day of the week and day of the month change. I had to send mine back because the day of the week would change near midnight but the day of the month would change 2 hours later. The change for both functions should start at the same time but mine didn’t and required another service to fix properly
That sucks. I guess my experience was easy because they just had to change the hands and water test it. But I think posting positive feedback helps as well as negative. I know I’d be frustrated if I had your experience. One day I’ll have to send in my perpetual calendar… that will be interesting.
Sorry to hear that. My local AD quit carrying Omega for that reason. I was thrilled to only have mine gone for 3 weeks. Just got back from wearing it to the pool. Omega does sell quite a few more watches than IWC, but that’s no excuse.
I suspect it is faux leather, but yes, it was complimentary. It is not the same quality as the one you get when you purchase a timepiece, but it is another example of how they pay attention to the customer experience. Let us know how your service experience goes. What piece are you sending and why? Thanks for participating and happy collecting.
Hey Randy how long did it take to get your service shipping kit to ship back to IWC? I ordered mine about a week ago and they didn't provide a tracking or anything.
Ritchie makes the strap, but I need a different permanent solution. The end doesn’t taper so it is a little bit tight in the buckle, which isn’t good long-term. But it’s OK for now. Also the lug ends are not curved so they are being shaped by the spring bar. I’m trying to find a tapered curved end strap.
Does anyone have flavor flav screaming in their head when they saw this huge white face watch on his wrist? That thing looks to me like the clock flavor flav used wear around his neck…too big!
The camera adds 10 Lbs. look at the video of the larger 43mm Lake Tahoe chronograph and see the wrist view vs the photos. It doesn’t translate to how great it looks in real life. But I’ll admit it does stand out. It’s a white dial, solid gold perpetual!
No, it´s personal taste...it is big yes but for me certainly not too big, and I like it when a watch has some presence on my wrist.......it´s a gorgeous watch so nothing wrong with it that it stands out......I also used to wear these small 34 - 36 mm watches that were like almost invisible, but it just got so boring for me.........but most important, you always wear a watch for YOU to like, and not for others to like
Good to hear regarding short time. I just had me ad send my 3 months old white Mark XX a couple of days ago for running 30-40 second late pr day. Can’t wait to get it in return. Thanks for sharing 👌
This is great information. Thank you for sharing. The Mark series is high on my list and customer service will greatly determine my next purchase. I also find the boutiques are quite nice as well. Enjoy
Good feedback video!
Man that was quick! Lucky you and shoutout the IWC service
Good to hear regarding short time. I just had my ad send my 3 months old white Mark XX a couple of days ago for running 30-40 second late pr day. Can’t wait to get it in return. Thanks for sharing 👌
This is great information. Thank you for sharing. The Mark series is high on my list and customer service will greatly determine my next purchase. I also find the boutiques are quite nice as well. Enjoy
Phenomenal service experience. Thanks for sharing.
That is nice to hear some brands offer this kind of service.
My MK XX was running 12 spd fast. Not terrible but below par. Went to local service centre in the UK came back the same. Went back to Switzerland, came back as the most accurate watch I have ever seen + 1/2 spd. Shame it had to go back but now can’t take it off and nudged the rest to the watch box. My first IWC and I’m sold on their customer service and their beauty ❤
Thanks for sharing your story.
the official service centres actually do all the work they claim they will do. I know some people have told me that local service centres will sometimes not even actually service the watch if they think nothing is wrong with it but still charge you.
I sent my Le petite prince for service. It took a few times before it was completed correctly. I’d check the day of the week and day of the month change. I had to send mine back because the day of the week would change near midnight but the day of the month would change 2 hours later. The change for both functions should start at the same time but mine didn’t and required another service to fix properly
That sucks. I guess my experience was easy because they just had to change the hands and water test it. But I think posting positive feedback helps as well as negative. I know I’d be frustrated if I had your experience. One day I’ll have to send in my perpetual calendar… that will be interesting.
My Omega took one year for service. That was recently too.
Sorry to hear that. My local AD quit carrying Omega for that reason. I was thrilled to only have mine gone for 3 weeks. Just got back from wearing it to the pool. Omega does sell quite a few more watches than IWC, but that’s no excuse.
i am super happy to hear about the service experience. Did you get that leather box for free ? i am plaining on sending a watch.
I suspect it is faux leather, but yes, it was complimentary. It is not the same quality as the one you get when you purchase a timepiece, but it is another example of how they pay attention to the customer experience.
Let us know how your service experience goes. What piece are you sending and why? Thanks for participating and happy collecting.
I sent in an inoperable watch that I purchased from a grey market dealer. It came back working in good shape....I.5 years later.
Sorry to hear that. What model?
Hey Randy how long did it take to get your service shipping kit to ship back to IWC? I ordered mine about a week ago and they didn't provide a tracking or anything.
Hello, my kit arrived in a few days I think. Maybe 5? I don’t remember. Have you received it and sent it yet? Let us know how the experience goes.
Pleased, where is the sailcloth strap on the PPC from? Thanks
Ritchie makes the strap, but I need a different permanent solution. The end doesn’t taper so it is a little bit tight in the buckle, which isn’t good long-term. But it’s OK for now. Also the lug ends are not curved so they are being shaped by the spring bar. I’m trying to find a tapered curved end strap.
Does anyone have flavor flav screaming in their head when they saw this huge white face watch on his wrist? That thing looks to me like the clock flavor flav used wear around his neck…too big!
The camera adds 10 Lbs. look at the video of the larger 43mm Lake Tahoe chronograph and see the wrist view vs the photos. It doesn’t translate to how great it looks in real life. But I’ll admit it does stand out. It’s a white dial, solid gold perpetual!
No, it´s personal taste...it is big yes but for me certainly not too big, and I like it when a watch has some presence on my wrist.......it´s a gorgeous watch so nothing wrong with it that it stands out......I also used to wear these small 34 - 36 mm watches that were like almost invisible, but it just got so boring for me.........but most important, you always wear a watch for YOU to like, and not for others to like
@@marcod.r.3299 flavor flavvvvv
Good to hear regarding short time. I just had me ad send my 3 months old white Mark XX a couple of days ago for running 30-40 second late pr day. Can’t wait to get it in return. Thanks for sharing 👌
This is great information. Thank you for sharing. The Mark series is high on my list and customer service will greatly determine my next purchase. I also find the boutiques are quite nice as well. Enjoy