Solutions to my PlayStation Portal Issues
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- Опубликовано: 29 янв 2024
- In my previous video, I showed you my experience with the PlayStation Portal from out of the box, set up and ready to go. It didn't work well and so I went over some trouble shooting to see if I can fix the problem and get it to work, and it improved!
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#PlayStationPortal #PlayStationPortalReview #PlayStation5 #PlayStation5Accessories 
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I was frustrated when it started lagging. Thank you. This truly helped.
This was a legit heartfelt video that was totally on point. Personally, I’d never think to adjust Wifi bands. Your original review was great - and this update is a class act in integrity. Nicely done.
This made me tear up a little bit. Thank you so much for the beautiful compliment as well as keeping your trust in me and my opinions. I value this so much.
Choose 5Ghz on system menu was a game changing for me. Thank you so much for it.
Same! Was about to post. Not a lot of video out there explain big about the dual band. This fixed the lag for me (for now). Haven’t tested at night when everyone is streaming vids yet. But hopeful and no lag really makes the portal great! Ty!
The portal was very laggy when I bought it at launch. I put it down till this week when my wife used the TV and I figured why not try it again. Before I could play it made me download an update. Since then it has worked GREAT! The swinging in Spider-Man 2 is crisp. MLB has no lag when I’m batting. I can land combos in Tekken too. If this thing can continue to work like this I think everyone should get one. It’s that good when it works.
It's a shame that all this stuff is required, as you said, you should expect it to work out the box!
TY for taking the time to share you experience with your portal! Happy and safe gaming!
Thank you for watching!
Thanks for the update! And of course being honest is really important, I appreciate the first impressions video, it’s really helpful 😄!
Thank you so much for the compliment!
Liessshy you aren't the only one who has discovered the connection limitations with the PS Portal. It's defiantly a design flaw. The device is obviously still in development and dependent on other technology advancements. Either way, your initial impression is really what matters here. This follow-up video is just a bonus. Cheers!
Thank you so much!!!!
Thanks for the quick follow up video Liesshy. I have one preordered and was a bit nervous after yesterday. And yes you’re right, I follow you because of your transparency and the fact your experiences will be inline with mine being in Oz. Keep up the great work. 👍🏼
Thank you so much! I think if you follow some of the tips I've given, your experience will be great from the get-go. It's just a shame that not everyone has this knowledge and may think the device is whack!
This is a great, honest review. I just recently learned about the portal and haven't been able to find any until earlier from Sony direct.
I have some networking experience but as of now my PS5 isn't ethernet connected since my place wasn't wired for it so I have no choice but to use wifi right now. The 5ghz band is good. I have Starlink living out here in the sticks but pretty much to play just at home.
I look forward to trying it out when I get mine as it will make it easier playing the FF Pixel Remasters on the Portal!
Great follow up video and connection tips, all the best with the mesh setup
Thank you so much for your comments and kindness on my videos 🙏
I would like to add disabling HDR and 4K in the console helped a lot.
Awesome 👏🏽 update and fix, glad it’s working better for you now, keep up the good work. God Bless 😇
I need help I keep getting network requires an additional validation step that uses a web browser on my screen on my PlayStation portable 😭 idk what to do please help!!
Your review was perfect, because you just showed your real, honest, experience with the product.
I'm an advanced user, but most people aren't. In my opinion every tech product should come functional out of the box.
So connect the ethernet to the routher and NOT the IPS Modem? Mmm, I tried it before but didn't work weeks ago but i will try it again
You’re authenticity and ability to think logically and realistically is so respectable
I love everything about you, thank u sooo much! ❤️💯
Love your honesty. I feel this video was made after some sort of background bullying happened? Maybe even some harsh words from Sony themselves? Ultimately your experience was the truthful honest one for 90% of all people buying this. The majority of people will not Ethernet their machine. So the fact that it is a bogus device is not your fault. 10/10 for the honesty, thank you.
Thanks mate. I appreciate your compliment. All I ever wanted to do was document my full experience with this device as I was so excited for it. It's a shame it didn't work for me from the get go but I'm so glad there are ways to change that. Although I don't agree that a consumer needs to go through all this troubleshooting just to get it to work. No matter what, I'll always be honest and produce a video with updates as again, it's my experience and if anyone can relate to any of it - both good and bad - then I'm doing my job right.
Appreciate the support 💜💜
I randomly found this video in my feed (never saw the first video you’re talking about) but I had an awful experience with the portal. I ended up returning it and I have good internet.
Sony shouldn’t have released something that is so finicky
I don’t have a gaming router but my ps5 is connected to Ethernet 5ghz with 900 down and 200 up and I get constant lag and I even get disconnected sometimes 😭. Only have had it one day but I think I have to return it
Decided to send mine back. Did everything that was required to get it running and it worked ok, just didn't feel reliable enough. If they fix it in the future and get it running flawlessly I'll buy one again, until then...
I just got one today. I’ve got a bog standard isp supplied router, ps5 and portal both on WiFi, router the opposite end of the flat to both devices. It’s worked flawlessly, crystal clear and zero lag. Maybe I was just lucky?
Getting mine today hope I’m that lucky 👀
I'm glad you were able to get it working! It does look like a fun piece of tech.
I'm glad too because the experience IS fun! It just shouldn't be this complicated to work
Can you show all the settings for optimal play?
I was thinking of getting one too because we have thus one bad ass tv I think it's 4k or 8k woth roku 75" , and all the other features. I don't always have access to that TV.
I appreciate that you explained exactly how it is out of the box. I think I'll wait till they come up with a upgraded version or some type of patch that can make it more accessible to the average audience.
Hard line connection to my PS5-->5GHZ--->connection via WiFi to PS Portal, and still has issue just intially connecting and stay connectyed with interuption every 5-10 min in same room at router or not...
I have connected the Ethernet to ps5 and connect WiFi to portal but it’s not connecting ?
Well done, I'm glad it's working out for you!
I'm glad too. I want to love this thing so badly haha
@@Liessshy happy to hear that! I feel the same about my Steam Deck, it was a gift from a good friend of mine last year 😊
I’m getting mine tomorrow. Watched your first video. Really enjoyed the honesty. I’m now a subscriber. 🎉
Appreciate you Jimmy 🙏 let us know how you go with it! When it works, it's great! 👏
@@Liessshy absolutely mate. I bought it because of the kids. 😂
My portal been playing great since I got mine over month ago. 1/2 gig fiber internet. I’ve actually finished 2 games since using my portal so for that alone it was worth the buy. Lol great video!
I bought mine and I love it no issues at home or work I also have the backbone and I really like that too I have 500mbps at home and did a test a work and it ran about 300-360mbps and it ran just as smooth so far no issues , I also have my ps5 on wifi
This was a great update! My PS5 is wired but my Wifi sucks in my room so not sure how it would work for me.
You don't need to apologise for being honest. I saw this video before I saw your first video regarding the portal. I'm in the UK and alot of people have issues with the portal so I've been doing some research before buying my own. Transparency regarding your issues may help people in the future so well done!
Thank you so much! Good or bad (in this case both) I'm glad that it's able to help other buyers make their decision!
Just ordered one last night around 2am while working like i am now. I stumbled upon it on best buy half asleep and seen the add to cart button. I woke up and couldnt believe my eyes and purchased it immediately 😂🤣. . I hope i dont have issues with mine. My ps5 is hardwired. Looking forward to the portal. Hopefully it just doesnt sit as a paperweight and dust collector. Ty for this video. Please dont take thie the wrong way but i think u look like the late great Amy Winehouse 😍.. Hope you're having a great day and week so far. Much love and light
So my issue isn’t with my home internet of my ps5 it’s at work with the portal and my office WiFi. At home my ps5 is hard wired to the modem and I have like 540 mbps download, way more than the recommended needed by Sony. I work shift work and am away from home for 7 12 hour back to back shifts alone and the whole reason I got a portal is so I would t need to lug my ps5 back and forth to the office. However for whatever reason whenever I connect the portal to my office WiFi it just will randomly disconnect after like 2 minutes without fail. This forces me to connect my portal to my iPhone hotspot which works and stays connected, but it’s not a smooth experience. It’s not awful, but I’d say it’s a stable 20 fps which isn’t terrible, but it isn’t ideal either. I’m not sure what else I can do seeing as how I can’t change my works WiFi. Any suggestions?
Thank you your video helped me a lot. I love the product but I think Sony could have released a better handheld product
I just got a portal this morning, and the 5g makes a huge difference for my setup! Thank you!
Hello, my place doesn't support direct wired connection to the PS5. Can I use a mesh node to extend the WiFi coverage, then connect it to the PS5 using the LAN port? Would this enhance performance compared to just connecting the PS5 to WiFi? I greatly appreciate your guidance!
Do you have mesh already? I would say yes, give it a go! In theory it should work fine
@@Liessshy do you know about powerline internet, i guess it helps a lot more
I swapped to powerline mesh routers last week
Thanks so much love im going to do that i just happened to get one yesterday. Blessings from London England
The honesty was what made me thumbs up! Keep the honesty!
My Playstation Portal will connect to 5G WiFi. But it will not connect to the PS5. Why?
great follow up Liessshy - like I mentioned and totally agree with you, as a general consumer, it needs generally just work without all the fiddly bits - if alot of people are in the same/similar boat to you, this is a great easy to follow up vid to address some of the fixes - what baffles me is remote play works better out the box so why couldn't they just try to replicate that? guessing something to do with the modem in the phone or something tech reason - but yea, again as a consumer - remote play generally works, then this should too without tinkering - but here we are :) - ANYWAYS, glad you got it working a.ok!
Thanks my friend! I think my points are valid too and this shouldn't be such a work around just to get it to work. I hope Sony take this feedback from everyone and work with it. Give us something that's worth our money and works for EVERYONE not just select people who have the ability to make these network adjustments around the home
i think this is sony's bet on the long term future, today we may not understand and not be able to have 100% usage of it, but in 5 - 10 years this kind of device will be very common to see and will work perfectly NO MATTER where you are, thank you for your honesty on reviewing it.
Hopefully in that 5-10 years the connectivity issues improve for most people and these devices can be used!
I subscribed. Your video helped me out.
I ordered some ethernet cables. Just received a new router. Hopefully it works good with the portal. As of right now using wifi , its a terrible experience.
Why does the portal work when I’m on the same Wi-Fi but not when I Connect to my hotspot or my neighbors house who has the same isp? It works just not on the go for some reason.
When you’re remote you’re connected over the internet with the bottleneck likely your home internet upload speed. When you play local it’s a direct LAN connection between the devices.
@@justanotherdave. Thanks but I have 24 upload speed at my house and at my neighbors. We both have the same fiber optic isp. Please explain??? I got it to work when I had my ps5 on my hot spot just to see if I could. So that makes it more of a mystery to me.
Thanks I just ran across your video. I wish I would’ve seen it sooner I just sent my ps portal back because I just couldn’t get it to connect. I tried resetting portal multiple times and even had my internet provider upgrade my service and it still didn’t connect. I tried for an hour before I decided I was done and sent it back. Hopefully I can get another one for retail.
Great follow up! I actually think it's great that you have shared your overall experience with the portal, good and bad, because it not only keeps things real by showing the reality of the experience of a consumer of the product, but it is also true to your brand with your honesty and integrity. So glad that you were able to get it working for you, I'd love to hear more about your experience with it as you start optimising your internet connection through your house because we are going through a similar thing with connecting to fibre and optimising the house. Also, 1 question I do have is do you have to have the ps5 on to use the portal, or can you just log in to the psn once you've connected it to your ps5?
Thank you so much P! I do think its great too that my complete experience has been shown. These new ways to play can be so foreign to consumers and I'm just glad that even though a negative experience happened, I was able to honestly show it as well as find a positive outcome.
I'll keep you posted on the networking side of things for sure.
You need your PS5 either on or in rest mode to have this work.
You can technically take it anywhere and connect to a wifi and stream from your ps5 as long as the console is in rest mode. Time will tell as I test this!
@@Liessshy Ah-ha! Rest mode! So THAT’S how it works! Ok cool, that’s great to know, thank you, it’s the ONE question I had about how it works.
In all honesty, I don’t think PlayStation’s marketing and communication surrounding this product have been that great, so it’s no wonder people have questions and may run into issues with it. Thank you for your honesty! Looking forward to seeing you test it out in the “wild”.
I'm one of those people who brought it and thought it was ready to go. Thank you for being honest
Just got my PS Portal and I am having freezing issues that occur pretty often. The only thing that stops it from freezing is to leave the TV on. If the Tv is left on it never freezes.
I didn’t know you could change the bandwidth settings to make it 5g and 2.4 dedicated instead of automatic
I also unplugged the hdmi from the ps5 and it made it even better
Hi, I have never seen any youtuber that addresses the stuck pixel issue on ps portal. So I was wondering if it was only me, but luckily I saw a post in reddit that they are having a stuck pixel problem as well.
What helped me: setting both my portal and my ps5 to the allow list for 5G, and to the block list for 2.4g on my router. Then ensuring that my ps5 was set to 5G instead of automatic. Thanks for the info!
well i have everything that you've suggested already so fingers crossed it all works for me haha. great update vid! bring on Friday.
Keep me posted how you go!
Might be a little late to this video, as I only got my hands on a Portal 2 weeks ago, but I actually had the opposite experience out of the box. I've got high end internet, but im on the second floor with my router being on the main floor. The PS5 is in my bedroom, which is also the exact same room where I've been enjoying the Portal playing from my bed with the hockey game on my TV. Like I said, straight out of the box, connected perfectly no issues for 2 weeks. Today was playing some Persona 3 on it and put it down for 20 minutes to take a shower. Came back and it lost connection to my PS5 and no matter what fixes I've tried from all the experts online, I have not been able to get it to reconnect to my console. Literally out of nowhere, went from no issues to a paperweight. Enjoyed your video.
Sounds like you need to update both consoles
It helps.. Thank u very much
So had mine for a few hours now. Been testing it with Fortnite. Besides being a little pixely at times runs absolutely perfect. Haven’t had a single connection drop or anything.
Glad to hear that! Keep me posted for sure 👏 what are you playing on it?
@@Liessshy so far just fornite. But gunna try god of war and the new silent hill soon.
It’s so hard to find people not shilling this product in Australia so we can actually understand if it’s going to work here or not, thanks for the video
I think its going to be sooooooo different for sp many different buyers. Definitely a case study for PlayStation's next handheld lol
I had problems until I hooked the ps5 up to cat6 ethernet. Now zero lag or internet issues. The portal is amazing now.
It's crazy that Playstation made a device that forces you to make guessing adjustments to just play with any type of enjoyment.
only issue with the portal i felt like the marketing was an on the go console and its frankly not an on the go console no matter how strong your internet is
I saw a huge difference changing. Ps5 setttings to 1080p and then saw amazing quality on portal oh I also turned off hdr
I've had my ps portal for 3 weeks . I have a connection of 600Mbps . Ever since i bought it Ive been connected to my wifi 5G and it's always lagged a little and it constantly lowered resolution.Tonight I decided to switch to my 2.4hz connection and now it runs like a dream . No stutter no lowering resolution . Butter smooth. Can anyone please explain why this happens ? According to basically everywhere online, youre supposed to connect the portal to 5g but after trying 2.4hz im never switching back. It runs perfectly . Why isnt anyone else experiencing this ?
I never had any problems My PS5 is in the basement yeah I do have it hardwired to the ethernet cable but it worked perfectly straight out the box.
Hell I even flew over a thousand miles away from my house to Wisconsin and it still work perfectly even at the airports
So basically just connect your gaming double band router with an ethernet cable to the ps5 and go to settings, network and choose the 5G option
You can also turn down the resolution on the ps5 as well.
Once i changed to ethernet it runs perfectly. Great vid!
I enjoyed my portal when I was living with my family away from my house
Well I’m glad there was a definitive-ish solution to work accordingly. I knew someone that praised it claimed virtually no issues so there had to be something that went wrong. But I wouldn’t know.
Let's hope it continues to stay that way 🙏
Can you install a physical disc and use your portal to play?
Yes
Hey, based on the number of caveats you needed to say in this post I am really sorry about whatever feedback people directed towards you. I’m new to your videos and you seem very sincere. Thanks for posting.
Thank you so much. I appreciate this a lot 🙏
I would get this. My wife sleeps and im awake with the tv on. I would like to play certain games at that point. Also certain games feel better hand held . Weird
My vision isn’t the best and I’m a target audience too lol I can finally sit all the way at the pillows of my bed and relax and play games now instead of sitting a few feet to the tv at all time in one position. Plus I have IT knowledge and ASUS routers so I think I’ll be good when my Portal arrives! 🙌🏽🎉 a win for me. Hopefully this can be used with hotel wifi.
I tested it with hotel wifi the other day and couldn't get it to connect as the hotel wifi needed to access other web pages to log in, but I wasn't aware at the time that there are ways to do this on the Portal, so if you run into the same issue, be sure to Google how to do it! I ran on my 5G mobile hotspot and it was pretty good (I posted a short showing the experience a couple of nights ago!)
@@Liessshy dang that sucks! Hopefully they fix it or implement a browser for this. Switch is the same way tho so idk if anything will happen. Thanks for the tips and nice videos!
My gf just bought for me yesterday as a surprise but man i was disappointed on the quality. Too much damn lag
They shouldve just made a vita successor and have remote play on it. Gamers would have their handheld and sony have their dedicated remote play device and both parties win.
OMG!! It's Jillian G. 😮 Thanks for your review.
Your first review was an honest first impression review. You shouldn’t apologise for that. I found your review a realistic real world consumer user situation. So, your review is real… Stuff the people personally criticising your first review.
Great job 👌🏾🤙🏾
I have ethernet connection and is still laggy
I work in IT and you're 100% right. If you PC game, well technical issues is just something you have solve once in a while. While if you have a device that is designed to be plug-n-play, you really should be automatically set up with the best experience or at least given all the instructions from the start. It's really a failure to facilitate to users from Sony's end.
You definitely have to a make a few tweaks to get the playstation portal to work properly 😂
Review the bsp D9
omg... i will cry if this works for me
love the shirt 👍
Great video
Thank you 😊
Hold this sub. The 5ghz setting change ended the notorious “lag spike every 10 sec” in my portal. I can now use my portal across the entire house seamlessly. THANK YOU.
I'm so glad to hear it 😁
Damn im on ethernet sitting right in front of my ps5 and this thing is super lagging fresh out the box.
Yep, mine has started doing that again lately. While ethernetted and on 5Ghz...
I disconnected the hdmi from the ps5 and now it runs smooth as butter!!
Buying this now, so by the time my pay comes I can play REBIRTH FF7 on it. Can't wait.
You don’t have to punch a hole in the wall for the Ethernet. Just get one long enough to go along the baseboards. That’s what I did.
Just bought it and hate it loses connection to wifi fast can't even walk away from playstation without it disconnecting set up was horrible
awesome video
Thank you!
Yeah baby!!!
Tip. Try putting games in performance mode when playing on the portal. Game changer
Great vid mate. Don’t worry about the trolls that go hard. They’re usually just not happy people with no relevance in life. Keep up the good work 👍
Awesome review. Love it
Fixed mine returned it and got a ROG ally muuucccchhh better 😬
My ROG Ally overheated and burnt my hand haha retuned it ages ago. Good luck with yours!
Something no one is saying… the PS Portal performance is greatly dependent on your at home UPLOAD speeds.. if your PS5 is on wifi like AT&T fiber (highly recommended) which has 300 uploads/300 downloads and connected directly to Ethernet.. it’s flawless!
HOW IT WORKS: Your PS5 uses your UPLOAD speeds to send its remote data to your portal and then your portal uses your DOWNLOAD speeds to retrieve that data for gaming.. again I’d highly recommend this if you have wifi with the same uploads and downloads. Fiber is the way to go regardless, trust me, but also not everyone has access to that just yet unfortunately
Just subscribed. No BS
🫶🏼
Curious are you on nbn or 5g?
NBN Fibre to the Premises
@@Liessshy if it’s nbn then this device should work right off the bat! Thanks for your transparency 👍
5ghz did it for me.
You are and were awesome
Great summary of what the average consumer could experience, great channel.. Subscribed!
Thank you so much!
I have zero issues with mines it boot up perfectly download perfectly only thing I can tell people put your PlayStation 5 on 1080p and turn off your 120 HZ make sure you're not on 4K and I promise you it will play amazing I have played demon soul Dark Souls Spider-Man I had no problem
Where are all those settings?
I've heard the same solution and glad yours is working buddy. One issue I had with that solution though was going down to 1080p on my gaming monitor was really noticeable, so was I expected to switch between 1080p and 2160p every time I wanted to play at my desk/portal? Cause no way I was doing that. If that's the case it should just be automatic.
@@Diamonddeath They're in your PS5 settings, not the portal.