Sony Claimed Liquid Damage - Customer Says No Way!
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- Опубликовано: 16 фев 2023
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Sony Claimed Liquid Damage - Customer Says No Way! I paid $300 for this broken PS5. The seller said the original problem was that it wouldn't turn on... but Sony says it has liquid damage so they won't repair it under warranty. So I'm going to take it apart and see what's wrong as well as who's wrong!
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Хобби
"I never spilled anything on it, but one day I came home from work and the whole house was cleaned, my kids were behaving better than ever, oh and hey they even dusted off my TV and cleaned around my ps5, love these kiddos." - Dad of kids who most definitely spilled something on his ps5 lol
Lol, I feel like this is exactly what happened!
@@Tronicsfix 100% likely scenario LOL
yeah not a bad guess at all
I was thinking the exact same thing. 😂 probably a kid or a girlfriend/ bf or someone spilt something on accident and was too afraid to tell them
@@joshuagiles7883 thats some serious trust issues if you ask me LOL
I honestly think somebody spilled the liquid and never told him, feel bad for that person.
This is my guess as well
Or if they have a pet, the pet could have peed on it..ir maybe even a humidifier or maybe they have it next to the window & they had lots of moisture in air? You'd be surprised how a lot of moisture in the air can condense through a crack in a window.
@@paranoyd70 Urine has a very strong scent, it would've been obvious, moisture is out of the question since this totally looks like some sugary liquid based on the stickness shown.
So yeah, seller is just a big fat liar or someone else (kids, friends, parents, etc.) dropped liquid on it and never told them.
@@Tronicsfix or vape on it
Sure, probably at a party at home, it looked like a soda or something
So in the end it was just the fan? Not what I expected at all. Well damn. That's another repair done
Not what I expected either!
@@Tronicsfix Short circuit in the fan perhaps?
Yeah that's an odd one! Another thing to consider when looking at faulty PS5's
damnit!!! spoiler comment on the top.. thanks alot
Spoiler 😡
I am procrastinating at work so spent my time tallying up the number of times "liquid" was said in this video. 42 liquids, or 2.92682... liquids/minute. Congratulations on another successful repair and thank you for the entertainment!
"no liquid was spilled on it! apart from that one drink of course" - seller
Lol
is a drink a liquid? -patrick star
To be fair, sometimes if you have a child for example, they do things and hide them and the owner might just be operating from what they think they know.
@@brianm.595 Not just children, my wife has been known to spill liquid on remotes and such, and not tell me.
@ facts
This purchase was actually very profitable, the ps5 just needed a working fan and you happen to have a few ones. Great video as always.
Could it be possible the original owner had a humidifier or scent vaporizer running next to the ps5? The vapor could then be sucked in the ps5 by the fan. This would explain why the only liquid damage visible is on and right next to the fan.
My thoughts exactly going through this. Had a similar issue with mine.
Or vaping.
There was a sticky substance shown at the beginning, that was definitely a spill. The light layer of residue was likely from a humidifier though.
I’m unsure if you watched the video because the bulk of the damage is on the power supply
Took my humidifier out of my room for this reason. My PS5 is wall mounted above head height so pretty safe. It still.
As someone who has repaired many consoles that is super minimal liquid damage so the seller really may not have known that it was there. It’s very obvious when someone has spilled a can of pop/beer on a system. It leaves a very thick layer of residue all over the bottom of the system and it will stay sticky for years. I had an N64 given to me that had a can of Pepsi spilled right into the top vent and the vent was completely plugged. Thankfully the heatsink below caught most of it and the power switch was the only thing that needed to be replaced.
Ill tell you a little secret, if you vape and hotbox your room, that vape smoke can stick to components and also make things sticky.
True
That had a whole new level of satisfying o.o Seeing it turn out to be a fan seems like a simple repair, but still required a decent amount of troubleshooting
Glad you liked it! This was a strange one for me since I didn't know a shorted fan could cause that.
@@Tronicsfix IAnother thing that can be tested if it's not turning on, especially in the presence of a bit of liquid damage, nice to have in the knowledge toolbelt
As soon as it didn't power up when you put it back together I guessed it was the fan due to the liquid residue. Fortunately it was nice simple fix and it's great to see another console repaired rather than scrapped.
Just dawned on me that this PS5 probably belonged to someone that vapes, it would explain that film in the power supply casing and the sticky liquid around the fan.
Makes me wonder if they maybe tried that thing people were doing to make it look like the console was smoking back when they first came out.
Just started watching you. This is the first time I’ve ever heard of rights to repair but it’s freaking brilliant! It’s a real shady thing the big companies do to get us to just keep buying.
Oh yeah, Right to Repair is a pretty big deal. Tech giants like Apple and Alphabet (owners of Google) have entire teams of lobbyists that go state-to-state and lobby for tighter restrictions on tech and parts resale laws and laws/bills adjacent to those interests.
The independent repair industry has gotten really organized and political to protect their livelihoods over the past 5-6 years. Louis Rossman even started lobbying activities of his own and partnered with other like-minded people and small businesses to try and fight back against programs that make independent repair almost impossible thanks to licensing and contracts with 3rd party manufacturers.
I suggest looking up Louis Rossman if it's something that even mildly interests you. Right to Repair is vitally important to a free market. It's one of the very few ways that the consumer can keep companies honest.
"Thou shalt consume."
Wait til you hear about planned obsolescence..
What im thinking is, with how you kept finding that weird residue inside of it on all the plastic casing and some of the sticky stuff, the original owner probably was vaping heavily around the console.
Probably vaping into the console directly because it looked cool or something, I once killed a hoover by blowing weed smoke into it, just thought I'd try it one day a few years after seeing the film "Next Friday" 😂
Or just anything that increases the humidity of the air immediately around the console
i was about to say the same, i had the same residue in my pc
judging by most of the moisture around the fan, i think it could've been stored near a humidifier or plants that were giving off moisture that the fan sucked in regularly over alot of game time and its leaked passed the board and onto the battery area. otherwise the liquid would've been everywhere if it was a glass of water etc just my take on possiblity.
it would have to be very humid to pool and create that much residue.
@@infernalmedia1784 A bunch of leaves can produce a lot of water that gets evaporated.
@@infernalmedia1784 or he could have been a heavy vaper.
@@rucray7870 my thoughts precisely
@@infernalmedia1784 ultrasonic humidifier near PS5 would do exactly such job. Such humidifier and electronics, especially hot electronics, is terrible combination.
I used to work in customer service years ago for insurance claims for damaged mobile phones. If someone would claim there was no water damage before the repair, it was an immediate flag that it was in fact, water damaged!
I have to thank you for your videos man. I'm starting to try to fix my old consoles and laptops of friends and family and thanks to watching you I have an idea on how to diagnose things. I figured out the fan thing before you showed it so, I feel like you taught me something :) Keep up the vids, love them
This video is going to become ridiculously helpful to so many people to know that something as simple as a fan can possibly be the problem of the console not great content love the channel been watching for a long keep up the good work looking forward to see the more awesome videos
Love watching these videos after opening my PS5 myself and cleaning it out. Learn a lot from this, great video
Also an fyi for anyone who deals with PlayStation support. If you send your console to them and they’re saying something that is clearly a lie please ask to speak to someone else. I’ve had experience sending in a friends ps4 within a year of launch, never opened it, and they claimed it was tampered with. It took a lot of stress to deal with it but they were wrong in the end.
Interesting. Thanks for the comment.
I'd be interested to see what happens if you put the multimeter across the pins of the fan plug to see if it's an internal short on the fan (thanks to the liquid damage)...
i work in my organization in IT dept and the amount of bold face lies we hear when staff comes in for laptop replacement due to laptop just breaking down only to find out how its soaking in coffee spills, hard drops, reckless handling and so forth is staggering..
Love how you didn't just quit and kept trying to find the solution. Love your videos
Love seeing your vids. You must get a real satisfaction out of fixing stuff. It's satisfying to watch from my perspective at least!
It could be that another person spilt something on it and didn't tell the owner
Yep
I like your positivity towards the seller. Great behavior 👏🏽
I saw that the video was towards the end and thought you wouldn’t be able to do it, but then you clutched last minute. You’re a legend Steve😂
Haven't watched one of your videos in awhile. Feels good to watch a good Ole fashioned PS5 repair.
Another great repair! 👍🏻
Thanks 👍
This is exactly why "Right to repair" might easily be the most important legislative initiative in last decade.
The deduction to the fan is great. Think you may have just discovered a new hot fix for ps5s not powering on! Bravo 🙌
I need more videos :) I have watched all of your videos now and keep checking your page every few days! Keep up the good work!
I have seen fans like that spill their guts and leave liquid like stuff everywhere. I was not dealing with game consoles but locomotives where the operators are the same as children and spill crap everywhere but these were out of the way inside a cabinet....shrugs who knows?
Great video as usual sir!
That's a really lucky fix, the liquid only killed the fan. I was going to say the fan was cheap but it's actually more expensive than I thought.
Yeah, sounds like liquid got into a fan and was causing a short. That short kept it from starting. Cleaning the inside of the fan might have fixed the short as well.
Nicely done Steve!
Another system saved from being dumped. You're awesome!
Funny because I done a repair on a ps4. Person said definitely NO way water or liquid got into the ps4 because it was always up on a shelf higher and on its own. Turned out it was actually liquid vape juice. They was a vaper and they always vaped in the same room the ps4 was in. And was true too because you could smell the vaoe juice flavour lol 😆 🤣 was all fixed and he was happy again but said if it came back with same symptoms I wouldn't repair again
Lol
@TronicsFix crazy, when you blow out vape smoke you assume it disappears but in fact with enough of it actually is heavier than air so it falls and settles and if sucked into a console by a fan it can settle and it builds up into a thick sticky liquid. Not a lot of people realise this and do it around they're very expensive consoles and equipment.
Those “liquid” marks seems to be from vaping, I’ve seen that more than once in PCs
Ah yes, in LARGE concentrated pools and droplets, throughout the entire computer, not just the fan-area, totally something vaping is capable of... except, no, it isn't. :P
if it was vaping, there would be an even layer of stickyness through the entire affected area, but the fact that there are massive droplets and POOLS of sticky sht, is a pretty good indicator that someone spilled a sugary drink. :P
That was an interesting case, nice work as always
انا من المتابعين وقد احببت هذا الرجل ...انه عبقري وجيد جدا ...كل فيديوهاتك رائعه...انت راقي يارجل
I just gotta say, I didn't care much for the Ifixit kits (barely knew about them) until I watched your videos. You convinced me 😅 and I bought the exact same two kits and yes, they're great. I use them for everything now, especially when dealing with game consoles. 👍🏻
Lol! Love hearing this. They really are the best out there.
I bought the smaller set after watching this channel. I love it.
i did the same, a year back. I kept hearing and see Tronics using it. Then talked about it a lot to buddies at work...i bought kit, then my boss got to hear about, now we all have the professional big kit bag haha.
I’m guessing they were spraying some kind of air freshener or something along that line and it got pulled in through the fan and that’s what bricked the fan
no
@@edwardmclaughlin719 why not? I’d love to know
@@The-Caged-King because they said so, like duh he obviously an electrical engineer and the liquid from air freshener is 100 percent not conductive or acidic at all . just trust me bro
@@marksalot5035 who’s they? The owner? Or Tronicsfix? They probably wouldn’t remember that time they sprayed air freshener bc they ripped a bad fart. And you can’t say EVERY air freshener is non conductive bc they aren’t meant to be used near open electronics anyway.
I'd imagine the glycerin in vape liquid would leave similar residue if someone was vaping very close to their console.
Great troubleshooting! I learn something new with every video! Thank you so much for your knowledge! Tell the Mrs her editing is awesome! 🤙🤙🤙
Great fix! Wonder if the motor on the fan overheated and melted the grease? This would explain the residue on the fan. Guess if you test the motor you will get a dead short.
My immediate thought after it did not turn on with everything was the fan because of how much liquid was around it. So easy to short with that much liquid and it looks to be soda which is even worse.
The customer: "There's no water damage, absolutely no liquid has been near my unit!"
Also the customer watching this repair: 👁👄👁
Awesome video my guy!
Appreciate it!
That was fun to watch. Thank you
If the seller claims no liquid was spilled, then maybe like you said there was a humidifier near the ps5 which sucked up the vapor and cause a short in the fan
Sony has the WORST customer service ever, I sent a broken ps3 in 1 time with the disc stuck in. Took pics, wrote on the paper, put it in the email. Everything they said to do and more. They kept the disc and literally laughed at me when I tried to go through the channels to get my disc back. The manager literally laughed at me too. Worst customer service experience ever.
you can't imagine how much i love ur vids man
Amazing video, good job!
I feel like even though Sony was correct in refusing warranty, it should at the very least given the owner a quote for the repair, but I'm guessing once they saw the liquid in the fan they just even tried anymore.
I had a controller start drifting the analog stick just two months after I bought it. At least Sony replaced the whole controller without any headache.
Crazy to think the fan was the reason why the PS5 won’t power on. Anyway great fix Steve.
Yep, this was a weird one
Didn't you cover in a previous repair that the PS5 fans actually have their own circuit board on them? Or was that the XBox fan?
If im remembering correctly though then I could see that board being damaged from the liquid thus causing the power fault.
And it's situations like this where I wish the liquid damage portion of warranties needs some rewording or something because using a little liquid to justify not swapping a bad fan is such a crock IMO
I always wonder how much things in the room or environment can affect water damage. Like, running a humidifier in the same room, how close becomes too close, etc. I live in Tokyo and it gets really humid here, would that ever show as water damage? I always think about that.
It would have to be extremely humid. You have a hot psu and a fan in there that constantly runs so one would imagine any environmental moisture would be taken care of by convection alone. If you lived near a waterfall next to your house and always opened the door, maybe, but under normal livable conditions on the planet, I would think it would be difficult to introduce enough moisture to ruin the thing.
Good stuff man see you on the next
We have this issue a lot where I'm from. Our humidity hits 100% regularly, someone's cable tv set top box was rusted so badly they returned it with all the cables when told to exchange for a newer one because none of the cables could be removed. Of course no charge for that since they were already getting a new one, it was kept inside a cabinet with a glass door below the tv btw.
When electronics fail due to water damage, a lot of the time it's because it had been turned off for a long time in a cupboard and there was a thunderstorm right before the person decided to use it again.
Like having a ps5 but not having much time to play with it but suddenly having no plans since everyone cancelled due to the thunderstorm.
Now there's water condensing in the ps5, it's mixing with the dust and dirt inside and you get a short circuit.
This man is a living Superhero to all of us gamers! Thank you for fixing yet another system! 👏👏👏
It's probably vapour from an ecigarette. I repaired a PC and the intake fans sucked in the vapour and the heat of the internal components turned it back into liquid and sat on mofets. I assume it is the same here.
An ecigarette doesn't contain enough liquid to permeate THIS MUCH surface, dude... neither does it produce enough vapour for it to condensate to that degree either. If what you said was true, the liquid would never escape the internals of the fan, it would happen so slowly, due to how thinly the vape is distributed in the air, that as soon as it condensates, it would dry up into it's sticky form, before even leaving the fan internals.
But from the way it was spread out through the entire fan, as if the fan sprinkled it everywhere, AND the liquid was sticky on top of that suggests an initial LARGE liquid spill, that eventually dried up.
Evidence is consistent with someone spilling their high sugar content soda on the PS5, and didn't tell the owner, it's that simple.
I just randomly came across this video and there’s a mini plug for iFixit, which I happen to LOVE. I’ve had an iFixit kit for years and it’s great!
Great video. I wonder why there are so many broken ps5's out there.
Just a thought. If the fan had a partial short before it broke, it could've easliy heated the bearings in the fan to the level where it would leak oil or grease. Perhaps the seller was telling the truth?
"Never take the sellers at their word." Got it.
Great Job Sir....
Awesome fix tronicsfix Awesome Video tronicsfix and i hope you are well tronicsfix
I love your videos. I usually work on desktop PCs. I think Sony needs to review what is an advanced fix and what the general public can do some light maintenance. It didn't look to hard to replace the fan , and Sony wouldn't even look at it. Now he has to go out and a new PS5 for a faulty fan.
Might not be liquid that could be vape residue , so if the customer vapes a lot it will stick to the console like that, I've seen it on Xbox one systems quite a lot
True. Didn't smell like anything though.
@@Tronicsfix doesnt really have to, i clean my brothers controllers from time to time when they get too gunked up again and in that form i dont recall it having much of a smell, all around the buttons and sticks all turned brown with sticky crap
You should call IT FRIDAY TRONIC FIX FTF 🎉 another great video from you again! Thank you for an amazing video on a Friday always looking forward to seeing it!!
Great job 👏
I bet like a younger sibling spilled something and didn’t tell them.
Possibly
I never understand that. There is never any kind of liquid even near my tv or consoles. Do these people sit 30cm in front of their tv or why do they put their drinks next to a console?
@@miket.1933 imagine a situation were a kid just throws something around or at his brother or gets angry/frustrated from loosing games and a drink, nowhere near the PS5 just happens to fly for a bit, unintentionally of course. Then, the magic smoke appears followed by a moment of silence and some thoughts of "What just happened? OMG!? Pretend like nothing happened!" 🤔🤦🏻♂️
@@miket.1933 Someone could have been doing something and just put the drink on top of the console instead of a table/counter
@@miket.1933 some people have their systems attached to the same monitor that their computer uses.
i can say that before i bought my TV, my ps4 was attached to my computer monitor, i just switched inputs to play on it.
While I love the I fix it kits and use them daily, my one complaint is that occasionally some devices have screws buried deep in very narrow places and the screwdriver can't reach. Do you have a set of long tipped precision screwdrivers you would recommend?
Let's go steve new upload i was waiting :)
The moment I saw it powered on and it didn't work after he put everything back together I immediately assumed it was the fan I had not thought about orienting the console to see if it was position wise was ever a variable, thats pretty neat
You should have done the sniff test on the liquid, I am very curious to know what it was.
I said: lick it when he found it xP
Sucks to take it that far apart only to find the fan at fault. However I'm kinda glad I saw this 'cause never in a million years would I think a fan could prevent bootup like that. Weird as hell.
mans even went into the battery lmao these be the best repair tickets.
Great video!! 😃
I love watching your videos. It was thanks to you that I was able to fix my ps4 pro controller instead of coughing up $64 for a new one. I've always loved trying get things fixed versus buying new things whenever possible. Plus it's just cool to take things apart and see how they work.😁😁
Nice catch. I would not have put together the entire thing until all powered components were connected and tested though. I would find a way to have everything connected while the device is disassembled.
Not possible with the way the PS5 is put together
Very cool troubleshooting that system I’m guessing the liquid got on the fan creating a short so the fan would not spin therefore the console wouldn’t power on so it maybe a protection to keep the console from running hot and unplugging the fan and turning on there you find out that it was the fan that was causing the problem very awesome 100%
Reminds me of a time when my friend asked me to look at his PS4 because it wouldn't take in a disc. Turns out that "somebody" stuck some sort of a plastic card (similar in size to credit card) into the disc drive. He has two kids.
Did you hear about the issue they were having with the liquid metal. If you set the console on its side the liquid metal would seep into other parts of the console I see a massive recall
That's what my last video was about
Wow it was confirmed as fake news ages ago 🤣
Its only fake news cuz sony wouldn't recall 15 billion dollars worth of consoles ...500 x 30 million equal bankruptcy
@@Makavelli2127 not fake
@@ronald8136 find me proof that liquid metal has spilled then.
Well done. Another easy fix FTW!
Nice fix!
A lot of repair centers will tell you. Never go by what the customer is telling you. Especially with liquid damage.
This is my life in Tech Support:
Me: "Sir. Was there any liquid spilled into the laptop?"
Customer: "ABSOLUTELY NOT. Nope--- there's just NO WAY. Inconceivable. Impossible!"
Me: "So... that's a YES then?"
LOL
I do laptop repair.
we have a legal team to deal with all void warranty stuff.
IDK, I think "liquid damage" might be a "get out of troubleshooting work for free card" for many tech refurbishment workers today...
When you struggled to pull the fan out I was wondering if it had become stuck and was causing it to overheat. I was close! I assume this was the case and the fan trying to spin when it couldn’t cause it to burn out.
i think the theory of it being next to a humidifier makes a lot of sense tbh the fan would be the most affected bc its the thing moving air i guess. either that or it was amanufacturing defent and all the oil from the bearings spilled everywhere but it doenst seem liley and the kinda pattern the liquid has on the plastics doesnt really make that seem probable, either way great job !
Ah yes, because humidifiers make STICKY LIQUIDS, do they? No, they don't. :P
It's crazy to think that a shorted fan would keep it from getting power.
Dude ! That’s some sick info ! First time I've seen a fan causing a whole system short ! 😮
Sometimes a humidifier or diffuser is the suspect of this kind of liquid damage, even you said it didn’t spilled any liquid to it, the moist that is coming from the humidity in your room may be the cause of having some liquid inside your machine.
Rule #1 - never trust what the owners say
Lol
Rule #2: Never ask a salesperson for advice on what to choose.
Could be condensation. Depending on environment. Especially if a kitchen area is open to the room in which that machine was, which would explain any stickiness all oily reside from cooking steam/vapour.
Condensation does not produce sticky liquids capable of spreading throughout the entire PS5 to such a large degree, and then drying up into a sticky form.
The answer is really obvious, someone spilled a sugary drink, and didn't tell the owner.
sony should hire this guy
The fun part of infiltration of liquid is that the "proof" stays forever. I had a small spill on the first week of a laptop.. Worked great for 5+ years. Go to shop for a check on the fans. Here come mister technician that refuses to so anything due to trace of liquid "damage".
glad sony didnt repaired it looks like the owner lied i can understand if the console had a problem but it seems the owner just lied
Doesn't mean he lied. He may have just not known that something was spilled in it.
People that don't take care of their things don't deserve them.
People are entitled to waste their money in any fashion they choose.
@@donovanchilton5817 When there's a lot of people wanting a PS5 and irresponsible people break it, they don't deserve it.
Yea some people are jus consumers gravitating to trends but don’t know how to care for their investments on tech. Ignoring the manuals that come with the disclaimers. 😅
Dude, you're good! I'm from Brazil and I watch many of your videos frequently. I love electronics and work with it. I learn so much from all your videos!
How do we know Sony didn't throw a glass of water over it?
Considering the liquid is sticky, most likely soda just proves how ignorant your comment is. did you even watch the video?
That definitely wasn't water based on some of the other residue left behind - that was a fizzy or fruit drink of some kind I would say.
didn't know water was sticky
In my experience, Sony is guilty of calling their customers liars.
The possibilities are endless.
I like playstation the most
Great channel 👍
Thank you 👍