How to update, recover or fix software on a Motorola phone using our Rescue & Smart Assistant tool
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- Опубликовано: 6 янв 2022
- Be your own tech hero! A full software update on your device may resolve many types of software related issues and avoid a time-consuming repair.
Items needed: A Windows PC, USB cable and Internet
Visit the Rescue & Smart Assistant product page to download the tool: www.motorola.com/us/rescue-an... 
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Thank You For My Help
This Tutorial Video Is The Best For Motorola System Update.
0:10
Thanks!
I had system crash on Motorola G pro / Stylus recently.
Then it was very hard to boot (multiple boot attempts before starting up).
It only started behaving well again when i let it drain battery fully, then charge and it booted again normally without boot looping.
I noticed the flashlight / light if turned on while boot loop issues it was flashing and not constant.
Now after battery drained fully the light turns on again normally too.
Same with my mobile I restarted for 30 mins not happening.
What about user who don't use windows os but Chromebook or Linux or just android tablet. Why is in recovery mode install update from SD card available but ends up in an error.
Maybe u could try an emulator?
Vmware player with Windows
not supported this device, and didn't get an answer even follow each step how I manually choose the firmware?
Will this work on motorola edge s30 or x30?
Este produto é muito bom recomendo.
Why did they remove the rescue mode, turned off in their last update, only equipment that enters fastboot can be saved, but if the equipment does not turn on and only gives a qualcomm port, it cannot be recovered?
I have this too, bro
any help
este produto é muito bom mesmo e eu recomendo.pra quem quiser comprar eu garanto que não tem outro melhor que o celulares moto 👍😀
Ele não funciona em wid 8.1 ?
@@fabianosociologia5136 they have no support for any older phones that can be rooted...
I fucking hate all this bull shit
@@fabianosociologia5136 540
@@fabianosociologia5136
❤
Can you use it on phones instead of tablet
i did not get Android 12 update plz help me
Can you install without administrator privileges
I love Motorola mobile 📱
I love Motorola,,,♥️
Me too! Wouldn't change anything about my Motorola. I have Motorola g stylus for anything. I bought a Motorola g stylus in 2020 and I a really pleased. I loved the fact that it literally stay charged for 2 days. That's a plus for me. I just bought this one in February of this year. My husband wanted one to. He had a LG for over 8 in years. It's was in excellent condition it was just an old VERY OLD PHONE THAT WAS SLOW AF. I HATED IT. He knows I've been wanting to get him a new phone for awhile now. Finally he bought the same as mine and he is really pleased with it. Well that's my truth. Yay go Motorola! Your the shiznit!...🤳🤣😂🤣
@@debbiegonzales7323 That's true Debbie. I have Moto g7 Play(2019) 👌🏻
Me
I love ❤️❤️💯
Teri maa ka .........mukut
I bought my device in China. Can I get the system global version?
I'd like to know the same
Will it work on Motorola one 5g uw and got update of android 13 or not amy one can help or guide 😢
How much data does it require in total? Can I do it with my daily 1.5gb data?
Hello, there. We saw your comment and would love to answer your questions. If you are referring to its storage requirements, we recommend having at least 2 GB of free space since the file is 1 GB. About your other question, are you referring to how big of data it consumes to run the tool? -Rica
Why would it say it's connected to an iphone when it's an Android
I'll be doing my 2nd rescue tonight. When will Motorola tighten security?
Also 8 month old phone btw...
Same question, my phone has been hacked over and over.
@@cammeron.62 I'm sorry to hear that, I gave up on my Moto Edge+ 22 and replaced it with a Google Pixel. It gets monthly security updates and also has A14. It's also almost bug free compared to other Android devices. Save the money and switch to Pixel.
When i download the update for the e13 and then click rescue the button gray out and nothing happens... why... not even on fast boot
Hello, there. We're sorry you're having difficulties using the Rescue and Smart Assistant tool. Did you get a notification on your device that a software update is available? Can you still access your device? -Rica
thanks it helped my device
Package verification failed
The update package being downloaded is not compatible with the current software version on the device.
This notification show in my phone update security patches moto g71
hey, I am also facing the same issue moto g71. Have this issue solved?
@@praduman6546 abhi Tak to nahi hua pata nahi kab tak hoga
Bhai solve hua kya issue
After update on moto g54 this mobile sucks screen is flickering on every app resolve it quickly
I am unable to download October security patch and due to that Android 13 in my moto g72 please help
We saw your comment and we're sorry to hear about the difficulty you're experiencing with downloading the October security patch and updating to Android 13 on your Moto G72. We'd like this to be checked. Can you confirm who is your service provider and where you are located to assist you properly? -Mitch
Can you send me the link to application on that doesnt need administrator password
You can install the Rescue and Smart Assistant tool on any Windows PC. However, if your PC has an organizational administrator, you cannot bypass that since every company-owned PC has security protocols before installing any app that is not provided/needed by a company. -Rica
connected device does not match the shipping software values expected and Rescue cannot be run".
Moto g5G any software update
My phone name is moto gp power
And vary vary vary slow working.
Please halp me
I have MotoG4Play play this is the second time this happened. Multiple Bhootlogs are coming as all my accounts are private.Battery was low I went to charge, then suddenly bhoot behave badly and not starting.
I have Motorola!
Botem essa narração na língua português, pois estou precisando de ajuda p/ o Moto G-8 Plus onde o Ekran dele, todos os dias muda pra apenas 2 cores (branco e preto) em tom sépia !
😋
no nmeu note 32 bits nao abre
how to unzip download in tool
I don't get any software updates
What happens with the eSIM installed in the phone when we install the latest software update with RSA? Is it deleted with the rest of the data in the phone or is it kept?
Hi, there! We saw your comment and completely understand your concern about what happens to the eSIM when installing the latest software update. Let me have this checked with our team and get back to you. -Rica
Hi, there! Thanks for patiently waiting. As per checking with our team, the eSIM installed on your device will not be impacted or deleted when you use the Rescue and Smart Assistant tool for updating your software. Let us know if you have other questions. -Rica
@@MotorolaUS Thanks for the info. This was the missing piece of information from the RSA documentation. I have an Edge 40 Neo that says there is no new software and the only way to update it is with your RSA tool. I'll do it later and give some feedback afterwards if it really keeps the eSIM.
@@MotorolaUS Just to be clear, when I said update the software I meant using the Rescue function of RSA to install the latest available software on my Edge 40 Neo. Your team is sure the eSIM won't be deleted? I'm asking because I now got a response from Motorola in my country and they said it will be deleted 🙃
@@MotorolaUS I went ahead and asked my carrier for a new eSIM online just to be safe(as I don't want to lose time going to their shop for it) and then I used RSA to install the latest software on the phone and I can confirm that the eSIM is NOT deleted. It appears that Motorola Romania doesn't have all the informations :)
Maybe you can forward this to the right department and this information should be included in the FAQ and guide for RSA.
How can I rescue n repair w/out to connect to pc
Hi, there! We saw your comment and understand that you'd like to use the Rescue and Smart Assistant tool. Please note that the tool can only be installed on a Windows PC. Sadly, we don't have a way to install it without the use of a PC. -Rica
No parece haber hecho algo, se suponía que borraría todos los datos, pero parece que solo reinicie el teléfono sin ningún cambio, ya lo restablecí de fabrica por si acaso.
@leonardorocca712,
¡Qué bueno es poder saludarle en esta ocasión! 🤍 Nos gustaría saber más de su caso, ¿cuál es el modelo del equipo?, ¿cuál fue el motivo por que decidió utilizar nuestra herramienta inteligente?
Slds,
Rebeca
Motorola Soporte
X @MotorolaSoporte
Unable to log in to RSA . Since last 1 year was not able to download the necessary security updates. Worst Experience.
Hey, there! Sorry to hear that you're having problems logging in to our Rescue and Smart Assistant Tool, we'd be happy to look into your concern. Could you send us a PM on our official Motorola Facebook account (lnv.gy/48fiZNY) or DM us on X (lnv.gy/48mlXAe) along with your phone's model to properly assist you? We'll wait for you there. -Rica
If I don't have a computer pc what else can I do?
Hello there! We've noticed your comment, and we're ready to assist you. Just a heads up: our Rescue Tool needs a PC to carry out a software refresh and update. If you have any other questions about our Rescue Tool, feel free to check out the link provided above. Thanks a bunch! - Frank
Não estou conseguindo fazendo fazer pagamentos no celular , pois ele tinha mexido, agora eu estou controlando ele e não deixo ele mexer no cartão .
Pos yo no puedo actualizar su seguridad y nunca me mandaron mi garantía por mensaje
Motorola g51 g5
my moto g73 5g is been facing some fingerprint sensor issues even though i used RSA to rescue problem
We're sorry to hear that the fingerprint sensor concern wasn't fixed even after reflashing the device using the Rescue & Smart Assistant tool. We suggest having the device evaluated by our service centers. You may find authorized service centers in your area, may we know where you bought the device? -Ythan
Let me explain to you briefly that at starting it worked unconscious like sensor worked for 5 times then there is no recognition of my finger until i restart my phone then same will repeat. Later, i received a security update so i proceeded to it and totally the option of fingerprint is been removed from mobile. Now, i have done the RSA to my mobile through laptop then i got back my fingerprint option in my phone, but the same problem of previous working conditions arrived to my sensor. Does this made u understand what i faced and facing now? Can u give some solution to this? @@MotorolaUS
Thank you for sharing that. I understand where you're coming from, and know how inconvenient this has been on your part. This is surely not the experience we want you to have with us. Can you confirm if you have tried resetting the phone as well? I know you have tried using the Rescue and Smart Assistant tool, but we'd just like to confirm this as well. -Rica
yeah, i have done it even though the same problem is repeated. @@MotorolaUS
Thanks for confirming. If that's the case, our best advice for this situation is that you submit your device for review at one of our Service Centers. Could you please confirm your country's location? -Elle
They should modify this software so that it can only perform the computer update task when the Otas do not reach the computer
This tutorial does not cover my issues.
tell me about it bud. mine has been hacked by the same people that hacked my pc and have it to the point i don't even get to the login screen.
It never seems to match right just right enough to force it through the phone I'm trying to fix was through cricket and there's firm ware blocking simple functions of the device, another time I was trying to manually update the android of on my tablet and while doing so I chose a different model and downloaded those files cuz it matched the hardware slightly and now it gets read as two different profiles depending on the sight that I am viewing I don't really understand it but I'm pretty sure that is why basic systems will crash and stop but for what I use it for doesn't matter fortunately
My motorola imei don't show up can you help me fix thix ?
Hi, there! We saw your comment and would love to look into your concern. I understand how concerning it can be when your IMEI doesn't appear on your device. Have you attempted dialing *#06# to check if it will show up there? Did you make any adjustments to the settings or install anything before this occurred? Additionally, could you please let us know which Motorola phone you are using? -Rica
I loved it initially but i hate it now
after rescue g24 , aotomatic logo on off .i have troble this problem , plz make video for solution
Hello, there. It is odd to encounter boot loop problems after doing a software rescue on your device. Have you tried doing another software reflash using our Rescue and Smart Assistance tool? -Rica
@@MotorolaUS no.
Next step?
I see. Please try to do another software rescue using our Rescue and Smart Assistant tool. Kindly install the tool from here: bit.ly/30qtA7l to your Windows PC. Once installed, open the tool and connect your phone. There should be a Rescue option there. Please back up your files first as this can delete your data.
Kindly refer to this link: lnv.gy/3wBebVM for the steps. Let us know if this helps. -Rica
@@MotorolaUS plz help for Moto g24 power .
Plz provide a download link xt2425-2_ds
Hello, Thanks for reaching out to us. Can you tell us why you want a download link? Are you trying to flash it with a different version? -Jess
My phone g54 5g not coming 14 update and 5g not sport
We saw your comment and we apologize for any inconvenience you’ve experienced with your Moto G54 5G phone. Regarding the software update, we understand the importance of staying up-to-date with the latest features and improvements. To assist you further, can you confirm who is your service provider and where you are located? For your 5G support concern, it's essential to ensure that your device is compatible with your carrier's 5G network and that you are in an area with 5G coverage. Has this been happening since day one of owning the device? or you have it experienced recently? -Mitch
Does it works on moto g72?
Hi, there! We saw your comment and inquiry about the Rescue and Smart Assistant tool. Yes, it should work on your Moto G72 device. This tool works for all Motorola devices. Should you wish to learn more about it, here's a link: lnv.gy/3wzww5m Let us know if you have other questions. -Rica
I have moto edge 40 neo facing what's app delay message problem
We saw your comment and we're sorry to know that you're experiencing delays in receiving WhatsApp messages on your Moto Edge 40 Neo phone. Kindly check your internet connection. Ensure that your phone has a stable internet connection, either through Wi-Fi or mobile data. Poor connectivity can cause delays in receiving messages. Are you using an update WhatsApp? Make sure that WhatsApp is updated to the latest version available on the Google Play Store. Can you also confirm where you are located? -Mitch
Yes , I am using the updated WhatsApp version, and I have tried to connect with the internet connection as well as wifi connection are stable on other phones.
I am from India (Kolkata city). I also have done all the trouble shooting step which provided by AI and customer support.But still it's not working properly.
Thank you for providing detailed information about the challenges you're experiencing with WhatsApp. I understand how frustrating it can be when despite trying all troubleshooting steps, the trouble persists.
We have transferred your case to the correct region to assist you better, they will answer you once they are available. -Elle
Hi, we're sorry for any inconvenience this may have caused you. We are aware of the issue, and it's already escalated with our concerned team, and there are improvements coming further in future updates. We appreciate your patience on this. Regards- Amit
Hi Motorola and team,
I have done all the possible trouble shooting step as well as rescue and smart assistant tool.
But still I am facing what's app delay message.
cuando descargo la rom tambien descarga otra herramienta y esa herramienta pide contraseña cual seria esa contraseña .saludos
Hola @edwinnol8675,
¡No se preocupe! Encantada de ayudarle con la RAM ¿Qué modelo es?
Slds,
Karla
Motorola Soporte
X @Motorola Soporte
@@MotorolaUS eres una maquina y no logras entender . Este programa realiza una descarga de la rom y otro programas .pero esos programas pide n contraseña . Intente contactar por whaspap y facebook pero todo responden robot .
Hola @edwinnol8675,
Entiendo que estás usando nuestra herramienta de Rescue and Smart Assistant. ¿Qué modelo tienes? ¿Cómo se llama la otra herramienta que te pide contraseña?
Slds,
Alfredo
Motorola Soporte
X @MotorolaSoporte
@@MotorolaUS pocketplus_flash_tool
Hola @edwinnol8675,
Comentarte que en ese caso es necesario que puedas comunicarte con el soporte de la herramienta para que puedan ayudarte.
Slds,
Kathy
Motorola Soporte
X: @MotorolaSoporte
Still the issue is not resolved
If you don't mind what was the issue. I was thinking of doing this as the Android 13 update broke my phone. Thanks
Imy 16 month old phone g30 started hanging frequently on any average app.
6month old g31 getting switch on automaticlly when i put it on charging. My sister's 27 months old realme nazro30 doing well. Faster than my new moto phones, also never hangs!
Lost hope and trust on motorola. 💔 Now i hate moto. Customerservice point is not professional. Not interested to take a case(phone issu). Very bad.
This has nothing to do with my problem with having
SI estamos en México por qué mandan equipos con idioma ingles
Not Updated My Phone 😢😢😢
nice loading screen...
...and waitng just like there is no tomorrow and not one solution in the KB
Hello there! I'm truly sorry to hear about the inconvenience you're experiencing with our loading screen. I completely understand how frustrating it can be to encounter such delays without finding a solution. To assist you better, could you please share the model of your phone? -Elle
@@MotorolaUS hello elle thanks for the support.
RSA Client version 6.8.4 (downloaded more than 5 times and reinstalled it)
model xt2343-2 type mc410
i think it is a by the traffic site or someone wants to do cyberwarfare with zombies in the eu again
tried to download the actual firmware for security reasons, but after the typing of the fresh registration nothing happens by/at and after the login.
in the past it was for real not so complicated to get the software support packages for a device into factory configuration: ftp and so on was for real a better choice.
Appreciate the detailed response. We acknowledge your concerns regarding the potential challenges with the software download and registration process. It's certainly frustrating when encountering difficulties in accessing essential firmware for security reasons.
Could you please let us know which country you are reaching us from? This will help us ensure that we provide you with the appropriate support and resources tailored to your location. -Elle
If I want to update..what steps should I do?
Hi there! If you're looking to update your device, you should receive a notification on your phone when an update is available. Just tap on the notification and follow the prompts to get started. Could you please let us know which phone model you have? -Elle
@@MotorolaUS I can't receive such notification because the bootloader is open. Can I update it using this PC tool?
@@MotorolaUS there Is not any software update when I search it un settings cause the bootloader is open..so no OTAs. I have moto Edge 20 pro.. I searching for update it by PC manually
I'm sorry to hear that. Unfortunately, having an open bootloader can prevent OTA updates and manual updates via PC tools like RSA if the device isn't running a locked bootloader or stock ROM. This could also affect warranty coverage. -Elle
I don't want to share my information with third party apps
I'm facing slugish issues on my moto g40 device after updating to Android 12.
I want to downgrade to Android 11 help me please.
We saw your comment and we're sorry to learn that you're facing concerns with your Moto G40 device after updating to Android 12. We'd like this to be checked. Have you tried to reboot your phone? Are you experiencing this concern with a specific application? Can you also confirm where you are located to assist you properly? -Mitch
@@MotorolaUS yes i was rebooted and also done factory reset
I'm living in Jaipur, Rajasthan, India
Thank you for confirming. We have transferred your case to the correct region to better assist you, they will answer you once they are available. -Mitch
@@MotorolaUS ok thank you sir,
Is it possible to go back to Android 11 from Android 12?
This did not wrk for me
WhatsApp not open moto aged 40 not working WhatsApp Messenger verification code not coming please support me help you
Português Brasil
e cam vechi, nu mai e nevoie sa intri manual in fastboot mode, te baga aplicatia, trebuie sa ai doar USB Debuging-ul activat
Hopeful downgrade android 12 sucks.
Here's one auto fps now 120 doesn't go down
Boss, how can i downgrade my android 12 to 11??? This update sucks man made my phone very laggy n slow.
Moto edge 20 fusion android update send me please 😢😭😭😭😭😭
Does not apply
Feeling Proud to be a Moto User🤩
plz expl
खुद से अपडेट करके सही नहीं कर सकते हैं इतना नौटंकी कोन करे मेरा Moto g71 फ़ोन है सिक्योरिटी अपडेट नहीं हो रहा सभी moto g71 फोन में प्रॉबलम आ रही है
अगर ये सही नही हुआ तो ये मेरा लास्ट फोन होगा moto का
Same even i have moto g71 and its not updating on Android 12
even
Update
Help please help
And I will get a few more weeks before I get home from work tomorrow if you can go back home , orrda
Well, that's good to know! ...But, unrelated to this tutorial on Motorola software recovery. Nice lookin' picture, tho.
Lmao
Pleas help my
Hey there! We noticed your comment on our video and I'm really sorry to hear about your issue. I'd love to assist you. Could you please let me know the model of your phone and your location? - Frank.
This goes to fast 😢ugh
what the hell
?
मोटोरोला का फोन में अपडेट नहीं आता है इसे मत खरीदो मैंने आठ महीने पहले लिए है अभी तक ऐक भी अपडेट नहीं आया मत खरीदो
i want to update not rescue
We saw your comment and we understand that you're interested in updating your device rather than performing a rescue operation. We'd like this to be checked. May I know what Motorola phone are we talking about here? Can you also confirm where you are located to assist you properly? -Mitch
@@MotorolaUS well it is Moto G4 Plus
Thanks for getting back to us. I understand you would like to update your device. Sadly, this phone model will remain on its current OS and has reached its maximum number of years in getting security updates. Your essential apps can still be updated via the Play Store. -Rica
I have successfully upgraded MOTO G4 plus in OREO 8.1 with this method. Everything is working perfectly but the Phone is now in NO SERVICE😀😀😀😀. Even the Moto Service Centre could not resolve this issue. They asked to replace the motherboard.
Hi Mandeep. We are sorry to hear about this. Please contact our customer care team at supportforums@motorola.com and they will be happy to assist you.
Ok
NO No No.....design error Motorola.....all I should have to do is go to a website and plug in my phone and maybe answer some questions as to how I want it configured. Backup should be automatic before the assistant will start. I also want approved apps for things like messaging so that I'm sure that it will work well with Motorola and that I'm not downloading a virus. Virus scan and removal should be step number one in this program Motorola. Its these things that make an Android a pain to use.
I aam die heart fan💙💙
Yes but how we install Android 11 on motorola g8power lite
😊
Bom
No non è chiaro nulla assolutamente
🖥️💻⌨️💰🌐
I don't like this idea so I am not going to go out and buy a computer just to satisfy the world ! I do not get a free government phone I pay for mine this makes me want to throw my phone in the good old Missouri River !
Don't buy moto edge 40 Neo
Over heating
Lag
Pubg not working 😢😢😢😢
Hello, there. I'm sorry to hear about your experience with the Moto Edge 40 Neo. I can only imagine how frustrating it can be to deal with multiple problems on your device. It's tough when technology doesn't perform as expected, especially when you're counting on it for entertainment or work. Allow us to address your concerns.
Does your phone get warm while using it, when you are charging, or even when idle? About the lag, do you encounter this on a specific app? Have you checked if you have enough storage space for the phone to perform multitasking?
As per PUBG, could you share more details about it? -Rica
@@MotorolaUShii Motorola team that bro is right my phone gets heated up like hell if I just use Instagram or RUclips the phone gets heated up for no reason 🥲 and there is something wrong with ARM Mali-G610 MC3 even I play pubg and carXstreet and genshin impact too the phone gets laggy and heat up for no reason idk why is this happening in the day 1 when I purchased this phone the phone was super snappy even carXstreet was super smooth no lag but after 4-5 months of usage the phone feels laggy while playing games. OH! yea and I forgot to mention that the phone is on the latest software version T3TMS33.23-141-2-4 with March security patch update please fix these issues ASAP I literally paid 23k for this phone 😭 and please improve the performance in the Motorola edge 40 neo I hope that you understand how i feel 🥲 I am waiting for the fixes in the future updates 😄
@@MotorolaUShii Motorola team that bro is right my phone gets heated up like hell if I just use Instagram or RUclips the phone gets heated up for no reason 🥲 and there is something wrong with ARM Mali-G610 MC3 even I play pubg and carXstreet and genshin impact too the phone gets laggy and heat up for no reason idk why is this happening in the day 1 when I purchased this phone the phone was super snappy even carXstreet was super smooth no lag but after 4-5 months of usage the phone feels laggy while playing games. OH! yea and I forgot to mention that the phone is on the latest software version T3TMS33.23-141-2-4 with March security patch update please fix these issues ASAP I literally paid 23k for this phone 😭 and please improve the performance in the Motorola edge 40 neo I hope that you understand how i feel 🥲 I am waiting for the fixes in the future updates 😄
Thank you for bringing this matter to our attention. I apologize for the inconvenience you are experiencing with the heating/lagging problems on your Moto phone. It is quite common for phones to become warm or even hot, especially during charging or when engaging in high-power activities like gaming or streaming media. However, there is usually no need to worry as it is rarely a safety concern.
If you are still worried about your phone overheating, there are some simple steps you can take to cool it down. Try closing any apps that are draining a lot of power, keeping your phone away from direct sunlight, or even turning it off for a short while. These actions will help your phone cool down and prevent it from overheating.
By following these steps, you may also find that it helps with the lagging problems. - Frank
Useless phone.😊 Because my phone doesn't work security options better and software is not available
Hello. We saw your comment and are so sorry to hear that you feel this way with your device. Could you share more details about your concern with the security options and its software? Please provide its phone model as well located under Settings > About phone. I'd like to see what we can do to help. -Rica
Worst phone😢
We saw your comment and we're sorry to hear that you feel this way. We would like to help. Can you share more details about what exactly is happening to your phone and its model? -Mitch
Pointless.
Just like the useless g13 Motorola phone I was dumb enough to purchase
Fatal😡😡😡
Motorola is very worst company ever😡😡
Hello! We saw your comment, and I'm sorry to hear about your frustration. We're here to assist you. Could you please share more details about what happened? -Elle
@@MotorolaUS I have Motorola g40 and when I update Android 12 the device is like in dead conditions I face many problems battery heating and camera laging screen automatically working I don't know why I buy this mobile
Appreciate the prompt response. We're truly sorry to hear about the challenges you've encountered after updating your phone to Android 12. To address this matter properly, please give us a PM/DM on either of the official Motorola Social Media channels we have below along with the steps you have tried so far and the IMEI number of your device. We'll be waiting for your response there.
Facebook: lnv.gy/48HAOFM
X/Twitter: lnv.gy/48IVxc9
Instagram: lnv.gy/3Od2TN3
-Elle
@@MotorolaUS please answer only one question how to downgrade my mobile Android 12 to 11
I understand that you're disappointed with the latest software update. However, after the software update is installed there is no way to roll back the update. -Elle
A mi no me sirvio,me carga el archivo hasta el 68% y dice fallido,el celular motorola es reconocido,realmente una porqueria,porque no dan soluciones,y el cable USB con el cual conecte al dispositivo con la pc,es el original.,eso lo hacen para que uno gaste fortunas en llevarlo a un tecnico.
Hola @omarcito1966,
Es un placer saludarte. Con gusto trataré de ayudarte.
Comentas que te da error el proceso de recarga de software, para brindarte una mejor asistencia, ¿Puedes decirme cuál es el modelo? ¿Qué inconveniente presenta el equipo?
Slds,
Alfredo
Motorola Soporte
X @MotorolaSoporte
@@MotorolaUS Buenas tardes,gracias por contestar,para empezar es un celular motorola XT1944-3,y cuando lo enciendo no sale del android acostado,o sea modo fatsboot-y cuando busco el modo recovey,para entrar,y resetearlo a modo de fabrica,me sale error,y traducido me dice que reinstale el software,ahora bien instale la herramienta,para el rescate,lo conecto, y me lo reconoce al momento,cuando pongo rescatar,me carga hasta el 68% y me salta fallido,y me sale un cartel,que no se alcanza a leer por lo rapido que pasa,cual seria la solucion,ya que si seria el cable,no me lo reconoceria.gracias por responder.
Hola @omarcito1966
Muchas gracias por confirmar la información solicitada, con gusto te seguiré asistiendo.
Por favor desinstala la herramienta y vuelve a instalarla.
Slds,
Alfredo
Motorola Soporte
X @MotorolaSoporte
@@MotorolaUS buenas tardes Alfredo,gracias por responder,te comento,hice lo que me recomentaste,desinstale el programa,y lo reinstale,me entusiasme porque paso algo que no me habia pasado,me completo la descarga,cuando apreto descargar,o rescatar,llega al 68%,y me volvio a decir fallido,pero un pasito adelante,di,te agradezco una sugerencia,
Hola @omarcito1966
Gracias por confirmar. Lo siguiente que puedes hacer es probar desde otra computadora solo para asegurarnos.
Slds,
Alfredo
Motorola Soporte
X @MotorolaSoporte