How Easy Is It to Get Someone Else's Hotel Room Key?
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- Опубликовано: 1 май 2023
- Cheri Marchionda says she was raped after a man received her hotel room's key card during her stay at an Iowa hotel. To test the safety at hotels, Inside Edition investigated whether it was easy to get a key to someone else's hotel room. The hotel where Marchionda says she was attacked, say they are now under new management and have a strict policy to only provide keys to registered guests. At different hotels, an Inside Edition investigative producer was able to get a key card to another guest's room without having to show or verify his I.D. In separate statements, those hotels say they take the safety and security of their guests very seriously, adding they took immediate action to address the matter which includes retraining their front desk staff to ensure this mistake never happens again.
These hotels need to be sued for every goddamn penny
That's exactly what I would have done , They will have a big fat lesson
No matter how good your security is overall, humans will always be the weakest link.
It's not their fault that nobody won't bolt and chain the door behind them 🙄
Now that’s just abusing the situation
Then don't be shocked when there's no one to keep you and your snot filled kids in a room 😂
I am glad that Inside Edition reports on this kind of stuff. It definitely needs to be brought to attention so these awful things do not happen to any more people. Even staying in a hotel room, where you expect to be safe and sound, can turn into a nightmare because of someone else’s negligence
But I forgot something. Need an ID for a hotel room but not to vote? Lol
@@idkjames for what?
Oh, but they apologized, so I guess that makes it OK. Pathetic.
And this is why you NEED to latch the bolt on your door whenever you’re in a hotel room.
You can find RUclips videos of how to open the latch with I believe rubber bands or duct tape in like 10 seconds
@@chancemathews7057 yes, however it does save time and the noise will likely notify you of any suspicious activity.
Not all hotels have those.
what if they're hiding when you walk in...
@@chancemathews7057 then those RUclips video should be taken down
I agree hotels need to be super strict on these type of situations. I also am well aware that half the people commenting on this video throw an absolute tantrum to the front desk attendant when they forget their hotel key and get denied because they can’t show proof they that paid for the room
Most hotel make a copy of your ID when check in.
I worked/helped at probably fifteen different hotels not a single one takes a photocopy of your ID
they can easily verify if the person is not lying by going up to the room with them making them give the id there
@@akumuliatoriusisafrikos9215 And if it isn't their room then you just went into somebody s hotel room without their consent
@@M21655 But I thought the hotel staffs have access to guest rooms always when they're not around.
So it's not a problem to go with someone who's to verify whether he)she really rented the room 🤷.
I hope both of those women sue those hotels because that's insane
and hold them legally responsible
Hold the active front desk employee responsible along with the suspect.
I think there’s gotta be more to that first story.. we’ll both. How did the men know they were in the room? What did they ask or say? Did these women announce they were staying in hotels online, then they knew their name?
@@Zzz2x good point maybe the front desk is in on it
@@Zzz2x It actually wouldn't be difficult for a man to follow a woman into the lobby, get in line behind her to eavesdrop on her interaction with the front desk, then deflect suspicions by the front desk by pretending to be interested in prices for a future date and leaving. He could easily come back later during a different shift and, using the information he got from eavesdropping earlier, get a key from the employee who didn't see him.
The hotel is supposed to protect the guests not put them in danger. SMH
Hotel they're only in it for the money wake up
not sure to blame staff or the hotel or both lol
Feel this one.
You couldn't say any better - poor professional training .
It's your fault if you get attacked. You should be strong enough to fight intruders, 3rd world people stay in places without doors and 1st world people cry for someone else entering a hotel room lol hahahah
when i used to work at the hotel i always ask for id or some way to show proof they rented that room out. its common sense and the safety of your guest. you cant just hand out the card to someone you dont recognize. also if they claim to be their friend always call their room and verify if you happen to work for the hotel. i had incidents where the hotel room was used for prostitution.
as a former night audit supervisor i too always check for IDs. lot of them would get mad at me. and mostly drunks too.
There was an old Oprah story that stuck with me. A guy would hang around check in and hear a woman’s name when she checked in. He would follow her in lift and get out same floor as her and say her name like he knew her and get chatting. He would then walk near her when she was opening her door and would push in the room and rape 😅
Former hotel valet here, I recall hearing stories of staff saying the same stories. Staff were more worried about human trafficking at the hotel
@@intuitivediane why is that funny?
@@notspacedarlings true human trafficking is always my concern especially over night.
I work in a casino and some people get so upset and outraged when you do ask them for id but if something like this happened to them the first question they would ask is why didn’t you check id. It’s insane
Exactly. Even cashiers get an ear-full just for making sure the debit/credit card names match the ID.
Just check the ID and handle the screams. It sucks but them getting annoyed=better safety is sometimes more important than drunk customer satisfaction
@@josephdahdouh2725 easier to say when you aren't the one receiving them.
Its really scary to see someone get access to your hotel key without you even knowing, who knows what could have happened!
Rape. The answer is rape.
@@ericart Or worse, Murder ...
Furry like me
@@velezdragon3574 What about them? Did they do anything to you?
Damn bro just nah this isn’t good
That’s messed up, I couldn’t imagine them giving me the wrong key, and cutting my finger off… I also can’t imagine the trauma the women went through.
@@Tatum89 delete that attitude my boy
@@Tatum89 I’m sure it brought back memories, you may be a strong woman or man, maybe as strong as a soldier, not everyone is.
@@Tatum89 Dumbass comment.
How did he end up at the wrong room though?
He lost his finger because he was trying to commit a crime. Why else would he stick his finger in to release the latch.
As an ex front desk agent for a hotel, I always asked for photo id and last name to a room. No ID, no entry. I am the gatekeeper and none literally shall pass unless i verify it's good. And as a added bonus, i loved calling the rooms to get the green/red light.
What would you do if the person left their ID in the room they're trying to get into or lost their wallet that had their ID and hotel key in it?
@@momogoes3329 Send security to go get the ID.
@@momogoes3329 well I'm sure they could show their credit card or card they booked the room with...
Have staff accompany guest to room, staff member tells guest to get their ID out from their wallet inside room for verification.
@@momogoes3329 either engineering goes and verifies or you have to go and verify. but i always held onto the key until i saw what i needed to see. if nothing was generated then sorry but no key.
Omg so sorry those women had to go through this. My husband is a hotel manager and he never gives information or keys to anyone other than the registered guest. You'd be suprised at how many people try to gain access to rooms to try and confront their significant other.
How many?
Some people just can’t get out of their own way 😂
Pure negligence! This is absolutely outrageous 🤬
The Hotel needs to be held accountable
How should Hotels be held accountable. This front desk employee had ONE JOB! If you want to sue the Hotel, Only sue that employee. Let's not be sue happy, as it would be a senseless suing instead of a senseless shooting.
their clearly waiting for something to happen.
This shows me the protocol isn’t being trained properly. Come on people it takes just a few minutes to check and make sure. If this happens to me I’m suing the hotel as that would show a lack of training on their part.
This shows that there is NO protocol
@@dealerhealer3673 actually there is as they used to do it years ago. It’s required by the industry to make sure they indeed belong in that room to the best of your ability and not just hand out keys to rooms
I'm totally with you. I'd sue the hotel from trauma. This is so scary. Yet another thing I need to worry about now while traveling.
Giving a key to a stranger is flat wrong. That being said, if I had a penny for every time someone said they’re gonna sue a hotel, I’d be happily retired by now. Again, UNACCEPTABLE that an agent gives key to room with following protocol but people say they will sue the hotel for the most ridiculous reasons which makes this particular reason watered down, which it shouldn’t be
What's frightening is they can be waiting in the room when you get back to it if you leave for dinner, or shopping, or work etc.
Them managers didn't give a %*%*
This is scary! I don't travel but i feel bad for these ladies and any one else this has happened to.
@@Tatum89 you serious right now? Want me to treat you as they were?
@@Tatum89 what an utterly stupid statement
So do I. Whether it be a man, woman or child, unacceptable
@@Tatum89 one of the ladies was raped. Haven't you watched the video?
@@Tatum89Don’t worry one day you’ll get your wish hopefully and then we can make fun of you
I work at a hotel. We don’t ever give a key card without ID. We're told if we're caught doing it it's an instant firing. The ID has to match the name on the reservation. Even spouses or kids have to add thier name to the reservation. Otherwise they don't get a key
Cassie Nunes what if the hotel guest was locked out of their room and their ID is locked in their room what will you do.
You call security. Security will escort them to the room to verify the ID.
Love that she severed his finger. Terrifying this could happen! Omg.
I knew it was going to be Lisa just by the title. This is actually something serious that really needs to be addressed. When i used to travel this always blew my mind how usually no one ever asked me for Id when I locked myself out of my rooms
What scares me more is if someone gets the key card to my room whilst I'm not in the hotel. Think of all the valuables that aren't in the safe that can be shoved in a bag and stolen from my room without anyone noticing.
I don’t think this happens enough for me to remember.
People just don’t care about doing they’re jobs anymore smh . Sickening
And yet they want to get paid more. They should be paid less.
@@FlixCreEightR You have to walk a fine line working at hotels like double tree or Hilton. You make even one premium guest mad and thats your job. Places like the Hilton present themselves as upscale, but only pay the bare minimum.
@@FlixCreEightR EXACTLY, majority of the people that say they should be paid more should be paid way less. They don’t care and only want money and they want to make their job as easy as possible for themselves
Hilton always requires ID even if you lock it in your room. They will send security to the room to unlock it and you must provide your id in return.
that’s great
Hyatt is the same!!!
And doubletree from the video is owned by…Hilton. Doesn’t mean that always happens which is the point of this video
I work overnights as a hotel Night Auditor. I’m always asking for IDs because it’s extremely important to everyone staying on the property. I just shared this video with my coworkers because it is work related and it’s a safety topic.
I think they should just call the guest to come down to see the person in person and say if they know the person/want them to come in or not. This is not really a matter of service and hospitality, this is really to do with safety and security and isn’t really within the hotel’s control.
no that is a safety issue as well there is no reason for the person to come down the Hotels should be doing there job correctly in the first place
But sometimes it really does have to do with personal issues, and it would be better if the hotel asked the guest to come see for themselves. What if its a life or death situation and the stranger doesnt have their ID and is unable to enter the room. Thats not something the staff can figure out if its legit or not. Thats not on the hotel to deal with.
or call the room or the persons cell phone and see if they lost there key or want this person to have a card duhhhh
Happened to me twice. Most recent was when I was in Branson, MO last September when 45 minutes after I entered my room and locked the door, another guest unlocked the door to my room with their key card and walked in. It was a mix up at the front desk with the room assignments, but it should not have happened. I was cool about it, but I did leave kind of a nasty review on the mistake they made, especially since they didn't give me and the other guest a free night but were not that apologetic over this situation. The other time was slightly better. When I was in Colorado Springs, someone came into my room due to a front desk error and the front desk was literally begging for my forgiveness. They moved me out of my standard room and gave me and the other guest that came into my original room the finest rooms in the building, no extra charge.
You locked the door with the deadbolt, and they were able to get into the room with a keycard? That seems crazy to me. I test the deadbolt at every hotel I've stayed at, which always disables the card reader.
Yeah, I think these people, the original commenter, DID NOT lock their door. But when they commented on here, then they say they locked the door. Key card will not work if the door is locked from the inside, unless there's a malfunction. Your fault for NOT locking your door.
I use a key latch, lock the deadbolt, engage the door latch. Lastly I place the alarmed door wedge and hold it in place with my suitcase.
Excessive, yes, but I sleep a whole lot better!
I’ve stayed in a bunch of hotels and 2 VERY important tips:
1. Never walk to your room if someone is behind you or can see where you’re going
2. Always use BOTH locks when you close the door behind you
I work as a front desk clerk, this is so true. You need to make sure you have some sort of sercurity defense.
i think at the bare minimum pepper spray
Literally a doorstop would help lol. Simple.
Then how about you ask someone for an I d before you give them a key card?
I was assigned a digital key on the Marriott app, so I went straight to my room, only to find another guest on the toilet. So embarrassing for both of us.
refund for both guest and a free night stay💯💯💯 😳 did you call their main office or customer service line ???
@@thecjlife7682 toilet paper
Bruh. 💀
I get they might have locked their personal belongings in the room but the front desk couldn't even ask or verify the name to the hotel room??? I do always lock the doors though when I'm not expecting anyone else to be in the room that evening.
But that could require thinking for more than 0.2 seconds ://
It’s scary knowing that it’s this easy for people to be able to do this
This topic has always been at the back of my mind. I always travel with my family, and sometimes my parents have the keycard so I go to the desk and ask for one. I stay at a range of hotels from inexpensive all the way to the expensive and well-known hotels in the area and they all give you key cards without hesitation. I've always just asked the question "What if someone asks for the keycard to my room without it being me?". Scary times - I supposed there also must be an element of trust in humanity for this one, but often trust in humanity doesn't go down too well with some people.
Brotha, DONT rely on others to ensure you and your families safety. Get a Conceal Carry license and firearm so you may be able to defend your family if need be.
Imagine checking into a hotel room, opening the door and then losing a finger because the idiot at the front desk assigned you the wrong room.
This is so scary, I recently started traveling more too! Taking this as a sign to just have something sticking to the door to keep it shut.
Yeah im thinking of buying that wedge the next time i travel.
I've slways used a "key wedge" at hotels. It won't stop someone from entering when you're not there, though.
Yeah the culprit can just stay there waiting for ya. That's messed up.
THIS IS DISGUSTING!!!!!
Madness. This happened to me at a DoubleTree in New York 🤦♂️ they gave a key to my room to a total stranger. It didn’t escalate to any tragedy but it’s extremely unsafe and there was no accountability by the staff. Terrible. I hope this never happens to anyone.
Thanks for informing me on this, obliviously. But now all the perverts know they’re just handin out hotels keys and they can just ask for them 🤔. I don’t think I’ll ever travel alone but if I did I would get one of those locks and probably the alarm thing too.
Just bolt the door and use the chain⛓
How hard is that 😂
They have ways to get around the chain too
Bring along a rubber door stopper for added insurance .
Omg! I'm a widow with two small children and I have one of those lock things for when we travel! I'm so glad they put it in this segment, they work really well! Also check the little hole on the door frame and make sure nothing is stuffed inside which would prevent it from closing properly! Stay safe ❤️
Its great seeing a company bring awareness to these problems commonly and even spend the money to test it.
Keep the door latch on at ALL TIMES 😮
Oh my god. I usually don’t say this about companies but these hotels that this happened at need to be sued. They should definitely be confirming identity properly before giving out another key to a room. The fact that didn’t happen for the men who entered these poor ladies’ rooms is disgusting.
Good on Inside Edition for raising awareness and also putting these hotels on the spotlight.
Scary experience, but I laughed pretty hard hearing that guy's finger got severed.
Good on her and he deserved it.
No he didn’t ?? How was he suppose to know someone was staying in that room ? It’s the front desk persons fault for not doing their job properly. He wasn’t trying to harm her, he didn’t even know she was there.
@@ArielMarrero81615did it say he was trying to get into an empty room?
Nope.
Swing and a miss.
@Ariel Marie because he asked for the key to her room. Of course, had he been a registered guest who was given incorrect room and key... then... no, his injury would be the hotel's fault.
Thank u so much for sharing this story and information. Very educational and safety oriented.
And this is why they need to get of photocopy of your ID on check-in and a verification phone number.
Completely unacceptable! With more and more women traveling alone on business, there has to be greater protection for them from predators. I'm married and I would never allow my wife to travel alone no matter how nice the hotel is! I'm glad the lady that closed the door on that creep severed his finger!
Greater protection? Yea it's called a Conceal Carry license and firearm.
Put the deadbolt on right away- that’s the best thing you can do.
Yes, that's what someone with brains would do
I used to work as a night auditor for various hotels. People lock themselves out of their room gettng ice in nothing but their underwear (and sometimes not even that). As long as they can verify the name, phone number, payment method (cash, Visa, Amex, MC, Disover et al) and address, they get a key. If not, they don't. I had one insist on getting a key despite not being able to verify the data. I called the room, no answer, I called the number on the reservation and the person registered to the room was still out partying. I had the guest wait until the registered guest arrived to get a duplicate key with ID (I would not accept over the phone verification). Our bar was still open so I offered him a couple drinks on the house while he waited.
That manager needs to be fired, she clearly doesn't have the experience thats necessary
The latch on the door is the second protection against someone entering. Always latch your doors. There would have to be multiple people trying to force their way in to break that latch off the door frame. Courtyard Marriott also had a bolt lock on the door which would prevent anyone entering from the outside PERIOD. no matter if they had a working key or not. She DID NOT have the door locked correctly.
yesss!!! always fully lock the door with all the locks it has available 👍
Wow, I didn't know this is even possible!!! Once I forgot my hotel room and my keycard didn't show any #, so I went to the front desk and they asked for my ID and asked what card I used to pay for my hotel to verify that I indeed booked a room there. I felt annoyed but now, I realized they did an extremely good job.
it’s great that inside edition investigate stuff like this, and i’m glad i watch, because i wouldn’t have known about stuff like this if it wasn’t for inside edition
Great job on this, great reporting Inside Edition. Bringing the stories that matter to light
I used to stay at a hotel during the week for a class I was taking at the time. Nothing like this occurred luckily, but some people were still checked into my room because on their end it still appeared vacant. (From times I switched rooms,) Usually had stunned couples start to come in, only to see me in there and quickly apologize and leave.
thats terrifying
@@gossipandgrigio7200 At the time I didn't let it bother me. I did tell the staff though that they need to double check that they're properly checking me or others into the right rooms that I was switched to. It was in a downtown area, too. Who knows what could have happened if it were people that could have caused me harm now that I look back at it.
@@AnimeKuroNeko I think this happens because sometimes if 2 people queries the database at the same time, then things kinda don't get update properly. Funny things happen if the database is access at the same time by another user.
@@DecrepitBiden Yeah. Whatever the case may have been in my situation though just glad it ended the way it had for me. Sad that people even get into the rooms the other way successfully like that.
hotels need to be safer and cleaner
Nice work for investigating this.
It is incredible how a clerk can give someone a key to a room without any form of proof that that is their room
That’s very strange. I used to work at Grand Hyatt São Paulo and it was mandatory for the person to show an id. If they didn’t have we would make a key but a security person would accompany the guest to the room to verify the persons id.
Another thing is that hotel doors have locks. You can lock from the inside. I always lock at night for instance. It’s not necessary special devices. Just by using the lock, nobody with a key can enter the room.
I don't believe it happens as often as this expose would fear monger you into believing
I am assuming Cheri is suing because that is one large lawsuit!!!!
That's alarming , stay safe out there !
Those front desk staff should be fired on the spot.
You think it would be common sense to ask for ID or some kind of proof of renting the room when someone asks for a room key. I never thought hotels would let something like that slip. You can't trust anyone anymore.
Oh my god ! This is Horrifying I have just come back from a solo trip and will be thinking about this for my next trip
Problem is, whenever I genuinely lock myself out of a room it's because I've gone to do something quick within the hotel itself - pool, gym, get water etc. I don't have my ID on me as I wasn't going outside. However, the hotel could at least verify name and DOB in such circumstances.
I would also recommend double locking and using the latch whenever you're in a hotel room. Even if it's just so some random cleaner or minibar staff don't barge in.
As a security officer at a campus that has a hotel on site I’ve been asked many times by random people to let them up to a room and as always I always tell them “ if your visiting a guest in the hotel call them have them bring you up “ it’s a good thing that at the hotel you can’t even get access to the elevators with out a card
Be very careful when you go to a hotel by yourself someone will follow you always bring family member or friend with you and don't go alone that was scary
I'm surprised more Women aren't conceal carrying a firearm for their protection.
This is why I’m very careful when I go to a hotel!
That is so scary 😮
This is sooo scary
I worked as front desk and management jn 3 different hotels in Seattle for about a decade in total. Luckily all the properties I worked for had VERY strict policies regarding giving out keys. Like it was grounds for termination-strict. Many times additional guests weren't added to the reservation for whatever reason and they got upset and yelled at us etc but that's a small price to pay in case they were there with ugly intentions like in this video. This was heartbreaking to watch 😥💔
I had so many guest decline to add other guest even after I explain why we ask. Then come down later wanting a key because I checked them in. saying should remembered they came together
W to the women who slammed the door and made the dude lose his finger
This issue I always had, their ID was in the room🤦🏼♂️
For anyone reading, I work front desk at hotel and this is ABSOLUTELY wrong!!! I worked at one next to a HUGE and busy airport, a lot of traffic in and out all times of the day. It is alarming how many people call, or come in person to either get information about a guest, or obtain room keys. Thankfully I know what to do in situations like this which is to require them to show me their ID. In some cases, they’ve “left” their wallet in their room, when that happens I ask what is their phone number, or address because it should usually come off the top of your head if you’re not lying or trying to get into someone’s room under pretenses.
This is infuriating. This happened to me at a Hampton Inn in Corona, CA. Someone just walked right into my room while I was sitting at the desk in the room, they quickly left when I demanded to know who they were. I went to the front desk and demanded to know if they were having people working at the hotel entering rooms, they didn't know and they said it would be too difficult to check the cameras. I will never stay at that hotel. Dumb on me to not keep the door latched, which I usually do.
I cringed, looking at the picture of the finder slammed in th door
This is why I deadbolt my door
Glad y’all got this out to the public
Double Tree and the Court Yard Marriott have been crossed out of my list. Don’t need second chance. It’s called public safety.
Would the hotel clerk be so forthcoming if it was a black man?
I doubt it
I used to work in insurance and we wouldn’t talk to any customer on the phone until they could verify some personal details. And when I worked at a homeless shelter, we couldn’t confirm or deny if someone lived there except to say we will take a note and pass it along if that person was staying at the shelter. I also volunteered at a domestic violence shelter and we had to take so many extra precautions not to reveal its location. Safety should be the utmost importance when it comes to medical situations, financial situations and physical situations. This should be the first thing they teach new employees. Safety protocols against assault or identity theft
It's ridiculous 😒
No where is safe.
They should at least ask for a name. I can totally sympathize with someone leaving their room to say get some ice or go to the pool or something and they don’t have their ID with them or forgot their card, but you know they’re gonna at least know their name. If name doesn’t match up, major red flag.
No. You should NEVER give someone a key like that. Without ID you don't know who it is. It could be a stalker, an estranged partner, or just someone looking for an opportunity. You can't go by whether they know the info on the registration. You could put someone's life at risk like that.
Try the test with a black or Latino man, see if they let him in !
the r@pist in the beginning looked hispanic
Absolutely not !
YES. I just traveled- asked for an extra key card after being in for a few days, and they didn't ask for any form of ID.
OMG!!😮 how irresponsable!!🤬
I totally fine this pretty outrageous and is very unfortunate but the fact that she slammed the door enough to sever his finger oh my God Mate that is just brilliant!!!!
👏👏👏👏👏👏👏
Stuff like this shouldn't happen but for the bloke that lost his finger I'd say that's your fault for that
Hotels these days need to do better
I have never in my life ever worried that my room could be easily entered ….boy did I wake up! 😮
Thanks inside edition for telling predators and psychopaths about this
They will always find a way. That's why you need to be prepared. Get yourself a Conceal Carry license and firearm. Good luck.
Best to escort the paid guest who lost their hotel room key card to make sure they're the rightful paid guest by showing their passports or ID from their luggages once they're allowed to go into their paid room to the Hotel Security Guard for verification & safety check confirmation & both the paid guest & security guard have to sign a released form for the lost hotel key card replacement & to protect the hotel real paid guests from criminal imposters! 🙏
That’s just wrong in horrible ways places like that should get shut down and not able mange too Run they got ask for pictures id
Oh NO! Oh nooooo!!!!! New fear unlocked 🔐
That's why you should Conceal carry a firearm. For moments like this, you will be able to defend yourself.
That's really messed up I need to be held accountable for that
Front desk manager here. For these reasons is why we train each employee very good and highlight key points like asking for ID and avoid saying room numbers out loud. I’m very disappointed at Marriott…
How old is this , nowadays they don’t have keycards the key is in your wristband they’re behind on technology or wtf
If I got locked out I wouldn't have my ID on me😭
But you would know your own name or family
Horrible hotels! They didn’t even ask the name of the room guest!
Man, that's so scary! Glad I've see this video
I work at a hotel and I see this all the time happening. We had a lady got fired because she did not check the identity of a person and gave the key card to the person and the guy went and beat up his ex-wife in one of the rooms to death almost. I think God I never work front desk.
Omg god damn did the ex wife sue